Verified Service Provider in Botswana
Sterilization, Decontamination & Infection Control Support in Botswana
Engineering Excellence & Technical Support
Comprehensive Sterilization, Decontamination & Infection Control Support solutions. High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Sterilization Monitoring
Implemented a robust, multi-faceted sterilization monitoring system utilizing chemical indicators, biological indicators, and automated tracking software across all healthcare facilities. This ensures absolute validation of sterilization processes for critical medical equipment, significantly reducing the risk of hospital-acquired infections (HAIs).
Streamlined Decontamination Protocols
Developed and disseminated standardized, evidence-based decontamination protocols for reusable medical devices and healthcare environments. This includes comprehensive training programs for all healthcare personnel on proper cleaning, disinfection, and sterilization procedures, leading to a measurable decrease in cross-contamination incidents.
Proactive Infection Control Surveillance
Established a real-time infection control surveillance system that leverages data analytics to identify emerging trends and outbreaks of infectious diseases. This allows for rapid deployment of targeted interventions, resource allocation, and preventative measures to safeguard patient and community health throughout Botswana.
Available Capabilities
Select Your Service Track
What Is Sterilization, Decontamination & Infection Control Support In Botswana?
Sterilization, Decontamination, and Infection Control Support in Botswana refers to the comprehensive range of services, practices, and resources dedicated to preventing the transmission of infectious agents within healthcare settings across the country. This encompasses the systematic processes of eliminating or destroying all forms of microbial life on medical equipment and instruments (sterilization), rendering contaminated items safe for handling and reuse (decontamination), and implementing strategies and measures to reduce the risk of healthcare-associated infections (HAIs) among patients, healthcare workers, and visitors. These services are crucial for maintaining patient safety, ensuring the efficacy of medical procedures, and upholding public health standards within Botswana's healthcare system.
| Importance in Botswana Healthcare | Scope in Local Healthcare |
|---|---|
| Patient Safety: Prevents life-threatening HAIs, safeguarding patients undergoing medical procedures and treatments. | Applies to all healthcare facilities, from large referral hospitals to small primary health clinics, and encompasses all patient care areas. |
| Efficacy of Medical Interventions: Ensures that sterilized or disinfected equipment is safe and effective, preventing complications and treatment failures. | Covers the lifecycle of medical devices and instruments, from initial purchase and cleaning to sterilization, use, and disposal. |
| Healthcare Worker Protection: Reduces the risk of occupational exposure to infectious diseases for doctors, nurses, and support staff. | Includes protocols for managing infectious diseases, handling blood and bodily fluids, and ensuring a safe working environment. |
| Public Health: Contributes to broader public health efforts by controlling infectious disease outbreaks and maintaining community trust in the healthcare system. | Involves collaboration with public health agencies for disease surveillance, outbreak response, and community education on hygiene. |
| Resource Optimization: Proper infection control prevents prolonged hospital stays, reduced need for re-treatments, and efficient use of healthcare resources. | Focuses on the availability and appropriate use of infection control materials, equipment, and trained personnel at all levels of the healthcare system. |
| Compliance and Standards: Adherence to national and international infection control standards is vital for quality healthcare delivery and potential accreditation. | Requires the implementation and monitoring of standardized protocols for all infection control activities. |
Key Components of Sterilization, Decontamination & Infection Control Support in Botswana
- Sterilization: The process of making medical equipment and instruments completely free of all viable microorganisms, including bacteria, viruses, fungi, and spores. This is essential for invasive procedures.
- Decontamination: The process of removing, inactivating, or destroying infectious agents on surfaces and reusable medical items. It is a critical first step before sterilization or disinfection.
- Disinfection: A process that eliminates many or all pathogenic microorganisms on inanimate objects, except bacterial spores. While not as potent as sterilization, it is vital for non-critical items.
- Standard Precautions: A set of infection control practices used in healthcare to prevent transmission of infectious agents, regardless of the suspected or confirmed infectious agent. This includes hand hygiene, use of personal protective equipment (PPE), respiratory hygiene, safe injection practices, and safe handling of contaminated equipment or surfaces.
- Transmission-Based Precautions: Additional infection control precautions used in conjunction with standard precautions for patients who are known or suspected to be infected with specific pathogens that require additional control measures (e.g., contact, droplet, or airborne precautions).
- Environmental Cleaning and Disinfection: Regular and thorough cleaning and disinfection of patient rooms, common areas, and high-touch surfaces to minimize microbial contamination.
- Waste Management: Proper segregation, collection, transportation, treatment, and disposal of healthcare waste to prevent the spread of infection.
- Healthcare Worker Training and Education: Continuous education and training for all healthcare personnel on infection prevention and control principles and practices.
- Surveillance and Monitoring: Systems in place to track and monitor HAIs, identify outbreaks, and evaluate the effectiveness of infection control measures.
- Procurement and Maintenance of Infection Control Supplies and Equipment: Ensuring adequate availability and proper functioning of essential supplies like PPE, disinfectants, sterilizing agents, and sterilization equipment.
- Policy and Guideline Development: Establishment and adherence to national and international infection prevention and control policies and guidelines.
Who Benefits From Sterilization, Decontamination & Infection Control Support In Botswana?
Sterilization, decontamination, and infection control (SDIC) are critical for safe healthcare delivery in Botswana. Various stakeholders and healthcare facilities benefit from robust support in these areas, ultimately leading to improved patient outcomes and reduced healthcare-associated infections (HAIs).
| Stakeholder/Facility Type | Specific Benefits Derived from SDIC Support | Examples of Healthcare Facilities |
|---|---|---|
| Patients | Reduced risk of contracting HAIs during medical procedures, surgery, and hospital stays; improved overall patient safety and quality of care; faster recovery times. | All types of healthcare facilities where patients receive treatment. |
| Healthcare Professionals | Safer working environment; reduced risk of occupational exposure to infectious agents; increased confidence in the safety of equipment and procedures; improved morale and job satisfaction. | Hospitals, clinics, health posts, laboratories, dental practices, operating theaters, intensive care units. |
| Public Hospitals | Ability to provide safe and effective care to a large population; compliance with national health standards; reduced burden on resources due to fewer HAIs; improved public trust in the healthcare system. | Botswana General Hospital, Princess Marina Hospital, Nyangabwe Hospital, Sekgoma Memorial Hospital, SRH (Specialized Referral Hospital) in Gaborone. |
| Private Hospitals and Clinics | Maintenance of high standards of care for paying patients; competitive advantage through demonstrable safety protocols; attraction and retention of skilled professionals; compliance with licensing and accreditation requirements. | Bokamoso Private Hospital, Gaborone Private Hospital, Mater Dei Hospital, various private specialist clinics. |
| Primary Healthcare Facilities (Clinics & Health Posts) | Essential for preventing cross-infection in settings with limited resources; crucial for safe delivery of basic medical services and maternal/child health interventions; building community trust in local healthcare provision. | Urban and rural clinics, health posts across all districts. |
| Laboratories (Public and Private) | Accurate and reliable diagnostic results due to sterile sample handling and equipment; prevention of laboratory-acquired infections; safe processing of biological samples. | National Health Laboratory, district public health laboratories, private diagnostic labs. |
| Government Agencies (Ministry of Health, Public Health Authorities) | Effective implementation of national health policies; monitoring and evaluation of infection control standards; prevention and control of outbreaks; ensuring public health and safety; efficient allocation of resources. | Ministry of Health and Wellness, District Health Management Teams (DHMTs), Directorate of Public Health. |
| Healthcare Support Services Providers (e.g., Laundry, Waste Management) | Safe handling and disposal of potentially infectious materials; prevention of disease transmission through these pathways; compliance with environmental and health regulations. | Companies providing outsourced laundry services, medical waste management companies. |
| Medical Device Manufacturers and Suppliers | Ensuring their products meet stringent sterilization and decontamination standards for safe use in Botswana; contributing to the availability of reliable and safe medical equipment. | Companies supplying autoclaves, disinfectants, sterile consumables, and other infection control products. |
Target Stakeholders and Healthcare Facility Types Benefiting from SDIC Support in Botswana
- Patients (local citizens and visitors)
- Healthcare Professionals (doctors, nurses, technicians, support staff)
- Healthcare Facilities (public and private)
- Government Agencies (Ministry of Health, regulatory bodies)
- Healthcare Support Services Providers
- Medical Device Manufacturers and Suppliers
Sterilization, Decontamination & Infection Control Support Implementation Framework
This framework outlines a comprehensive, step-by-step lifecycle for implementing sterilization, decontamination, and infection control support systems. It guides organizations from initial assessment through to final sign-off and ongoing management, ensuring robust infection prevention practices.
| Phase | Key Activities | Deliverables | Key Stakeholders |
|---|---|---|---|
| Phase 1: Assessment & Planning | Conduct needs assessment and gap analysis. Define scope and objectives. Identify regulatory requirements. Establish project team and governance structure. Develop preliminary budget and timeline. | Needs Assessment Report. Project Charter. Risk Assessment. Stakeholder Register. Preliminary Project Plan. | Infection Prevention & Control Team. Clinical Department Heads. Facilities Management. IT Department. Risk Management. Senior Leadership. |
| Phase 2: Design & Development | Develop detailed system design and workflows. Select appropriate technologies and equipment. Design physical space requirements. Develop Standard Operating Procedures (SOPs) and policies. Create training materials. | Detailed System Design Document. Technology/Equipment Specifications. Facility Layout Plans. Draft SOPs and Policies. Training Plan and Materials. | Infection Prevention & Control Team. Biomedical Engineering. Clinical Staff Representatives. Procurement. Architects/Designers. |
| Phase 3: Procurement & Installation | Issue tenders and select vendors. Procure equipment and materials. Oversee installation and integration. Conduct initial site inspections and safety checks. | Vendor Contracts. Procured Equipment and Materials. Installation Reports. Initial Safety Checklists. | Procurement Department. Project Management Office (PMO). Facilities Management. Vendor Representatives. Biomedical Engineering. |
| Phase 4: Training & Education | Deliver comprehensive training to all relevant staff. Cover new procedures, equipment use, and safety protocols. Conduct competency assessments. | Training Attendance Records. Competency Assessment Results. Refresher Training Schedule. | Training Department. Infection Prevention & Control Team. Clinical Educators. Department Managers. All End-Users. |
| Phase 5: Validation & Commissioning | Perform system validation and testing. Verify functionality against design specifications. Conduct process validation (e.g., sterilization cycles). Obtain operational readiness certificates. | Validation Protocols. Test Results Reports. Process Validation Certificates. Commissioning Report. | Validation Team. Infection Prevention & Control Team. Quality Assurance (QA). External Validators (if applicable). Biomedical Engineering. |
| Phase 6: Go-Live & Operationalization | Execute phased or full go-live. Provide on-site support during initial operations. Address immediate issues and troubleshoot problems. Begin routine use of new systems and procedures. | Go-Live Plan. Go-Live Support Schedule. Incident Logs. Initial Operational Reports. | Project Team. Department Managers. Frontline Staff. IT Support. Biomedical Engineering. |
| Phase 7: Monitoring & Continuous Improvement | Implement ongoing performance monitoring and data collection. Analyze KPIs and identify areas for improvement. Conduct regular audits and reviews. Update SOPs and training as needed. | Performance Dashboards. Audit Reports. Quality Improvement Plans. Updated SOPs and Training Materials. | Infection Prevention & Control Team. Quality Improvement Department. Department Managers. Senior Leadership. |
| Phase 8: Review & Sign-off | Conduct a formal project review. Evaluate project success against objectives. Document lessons learned. Obtain final sign-off from all key stakeholders and leadership. | Post-Implementation Review Report. Lessons Learned Document. Project Close-out Report. Final Sign-off Documentation. | Project Sponsor. Senior Leadership. Key Stakeholders. Project Manager. Infection Prevention & Control Director. |
Sterilization, Decontamination & Infection Control Support Implementation Lifecycle
- Phase 1: Assessment & Planning
- Phase 2: Design & Development
- Phase 3: Procurement & Installation
- Phase 4: Training & Education
- Phase 5: Validation & Commissioning
- Phase 6: Go-Live & Operationalization
- Phase 7: Monitoring & Continuous Improvement
- Phase 8: Review & Sign-off
Sterilization, Decontamination & Infection Control Support Pricing Factors In Botswana
This document outlines the key pricing factors influencing Sterilization, Decontamination, and Infection Control (SDIC) support services in Botswana. Understanding these variables is crucial for budgeting and procurement within healthcare facilities and related industries. The costs are influenced by a combination of consumable expenses, equipment maintenance and capital costs, labor, regulatory compliance, and the scope of services required.
| Cost Variable | Description | Estimated Range (BWP) | Notes/Factors Influencing Range |
|---|---|---|---|
| Consumables (e.g., disinfectants, sterilants, wrapping) | Per cycle or per item processed | 10 - 150 BWP per cycle/batch | Type of sterilant, volume purchased, brand, specific indicator types |
| Equipment Maintenance (Preventative & Corrective) | Annual service contract or per repair | 2,000 - 20,000 BWP per year (service contract) | Age & type of equipment, complexity of systems, manufacturer's service rates |
| Equipment Capital Depreciation (per year) | Estimated annual cost spread over lifespan | 5,000 - 50,000+ BWP per year | Initial purchase price, lifespan of equipment (5-15 years), type of equipment (small benchtop vs. large industrial) |
| Labor (per trained technician/operator) | Monthly salary including benefits | 3,000 - 8,000 BWP per month | Experience, qualifications, number of shifts, facility size |
| Water & Energy Consumption (per cycle/day) | Variable based on usage and utility rates | 5 - 50 BWP per cycle (autoclave) | Cycle length, temperature, water pressure, electricity tariffs, equipment efficiency |
| Biohazardous Waste Disposal | Per collection or per kilogram | 50 - 300 BWP per collection | Volume of waste, frequency of collection, waste management provider rates |
| Quality Assurance/Validation (annual) | Testing kits, biological indicators, external validation | 1,000 - 10,000 BWP per year | Frequency of testing, complexity of validation, outsourcing costs |
| Regulatory Compliance & Certification | Annual fees, audit preparation | 500 - 5,000 BWP per year | Specific certifications required, ongoing monitoring |
Key Cost Variables & Ranges for SDIC Support in Botswana
- Consumables & Reagents: The type and volume of disinfectants, sterilants (e.g., ethylene oxide, hydrogen peroxide), detergents, cleaning agents, indicator strips, biological indicators, wrapping materials (e.g., autoclave pouches, wraps), and personal protective equipment (PPE) are significant cost drivers. Prices can fluctuate based on brand, volume discounts, and supplier.
- Equipment Maintenance & Calibration: Regular servicing, repair, and calibration of sterilization equipment (autoclaves, sterilizers, washer-disinfectors) are essential for efficacy and safety. Costs depend on the type and age of equipment, service provider rates, and frequency of maintenance. Breakdown repairs can be a substantial, unpredictable cost.
- Equipment Capital & Depreciation: The initial purchase price of high-quality sterilization and decontamination equipment represents a significant capital investment. Depreciation over its lifespan needs to be factored into operational costs. Smaller, more basic equipment will have lower upfront and ongoing costs.
- Labor & Personnel: The number of trained personnel required for operating, monitoring, and maintaining SDIC processes is a major cost component. This includes salaries, benefits, and specialized training. The complexity of the sterilization methods employed can influence the skill level and thus cost of labor.
- Water & Energy Consumption: Sterilization processes, particularly autoclaving, are often water and energy-intensive. The cost of municipal water and electricity in Botswana directly impacts operational expenses. Energy-efficient equipment can mitigate these costs.
- Waste Disposal: The safe and compliant disposal of biohazardous waste generated during sterilization and decontamination procedures incurs costs. This often involves specialized waste management services and adherence to strict environmental regulations.
- Quality Assurance & Validation: Regular validation and quality control testing of sterilization cycles are mandatory to ensure effectiveness. This includes using biological and chemical indicators, and potentially third-party validation services.
- Regulatory Compliance & Certification: Adherence to national and international standards for infection control and sterilization requires ongoing effort and potential costs for certification and audits. This ensures that processes meet required safety and efficacy benchmarks.
- Scope & Volume of Services: The size of the facility, the types of medical instruments and equipment requiring sterilization, and the overall volume of items processed directly influence the quantity of consumables, energy, and labor needed, thus impacting total cost.
- Location & Logistics: While less direct, transportation costs for consumables, equipment servicing, and waste removal can vary depending on the geographical location within Botswana, especially for remote areas.
Value-driven Sterilization, Decontamination & Infection Control Support Solutions
Optimizing budgets and ROI for Value-Driven Sterilization, Decontamination, and Infection Control Support Solutions requires a strategic approach focused on efficiency, evidence-based practices, and long-term cost savings. This involves a comprehensive understanding of needs, rigorous vendor evaluation, and leveraging technology and data to track performance and identify areas for improvement. The goal is to achieve the highest level of patient safety and regulatory compliance while minimizing financial outlay and maximizing return on investment.
| Strategy | Budget Optimization Impact | ROI Enhancement Impact | Key Considerations |
|---|---|---|---|
| Comprehensive Needs Assessment | Avoids overspending on unnecessary equipment or services. | Ensures resources are allocated to critical areas, maximizing impact. | Involves all relevant stakeholders; reviews current workflows and outcomes. |
| Strategic Vendor Management | Negotiates favorable pricing and terms; reduces risk of hidden costs. | Improved service levels and reliability lead to fewer disruptions and better outcomes. | Evaluate vendor reputation, service agreements, training support, and technology. |
| Leveraging Group Purchasing Organizations (GPOs) | Achieves significant cost reductions through bulk purchasing power. | Frees up capital for other critical investments; potentially improves quality through standardized offerings. | Ensure GPO contracts align with organizational needs and priorities. |
| Staff Training & Education | Reduces reprocessing errors, rework, and instrument damage. | Improved compliance and reduced infection rates lead to better patient outcomes and fewer associated costs. | Regular, role-specific training; competency assessments. |
| Data Analytics & Performance Tracking | Identifies inefficiencies and waste in processes and supply usage. | Demonstrates value of implemented solutions; supports evidence-based decision-making for future investments. | Establish clear KPIs; invest in appropriate data management tools. |
| Technology Adoption (e.g., Automation, Tracking) | Reduces labor costs; optimizes instrument turnaround time. | Enhances patient safety, reduces infection rates, and improves operational efficiency. | Conduct pilot programs; assess integration with existing systems; consider total cost of ownership. |
| Preventative Maintenance Programs | Minimizes unexpected repair costs and equipment downtime. | Ensures equipment longevity and consistent performance, reducing the need for premature replacements. | Develop detailed maintenance schedules; track service history. |
Key Strategies for Budget Optimization and ROI Enhancement:
- Conduct a thorough needs assessment to identify specific sterilization, decontamination, and infection control requirements across all departments.
- Implement a robust vendor selection process prioritizing not only price but also service quality, reliability, training, and technological innovation.
- Explore bundled service agreements or GPOs (Group Purchasing Organizations) to leverage collective buying power and secure better pricing.
- Invest in training and education for staff on proper protocols and the effective use of equipment to reduce errors and reprocessing failures.
- Utilize data analytics to track key performance indicators (KPIs) such as reprocessing cycle times, failure rates, instrument utilization, and supply consumption.
- Regularly review and update infection control policies and procedures based on evidence-based guidelines and best practices.
- Consider investing in advanced technologies that improve efficiency, reduce manual labor, and enhance sterilization efficacy (e.g., automated cleaning systems, tracking software).
- Implement preventative maintenance schedules for equipment to minimize downtime and costly emergency repairs.
- Develop a lifecycle cost analysis for equipment, considering initial purchase price, maintenance, consumables, and eventual disposal or upgrade.
- Foster a culture of continuous improvement, encouraging staff to identify and suggest cost-saving measures and efficiency enhancements.
- Explore partnerships with specialized third-party sterilization or decontamination services for certain instruments or processes if it proves more cost-effective.
- Stay abreast of regulatory changes and technological advancements to ensure compliance and leverage new opportunities for optimization.
Franance Health: Managed Sterilization, Decontamination & Infection Control Support Experts
Franance Health is a leading provider of managed sterilization, decontamination, and infection control support. We are dedicated to ensuring the highest standards of safety and compliance for healthcare facilities. Our expertise is backed by a strong foundation of credentials and strategic partnerships with Original Equipment Manufacturers (OEMs).
| Credential/Partnership Type | Description | Benefit to Clients |
|---|---|---|
| Accreditation (e.g., ISO 13485) | Adherence to internationally recognized quality management systems for medical devices. | Ensures consistent quality and safety in sterilization and decontamination processes. |
| Certified Technicians | Staff trained and certified by recognized industry bodies in sterilization and infection control. | Guarantees expert execution of all services, minimizing risks. |
| OEM Partnership: Sterilization Equipment Manufacturers | Formal agreements with leading manufacturers of autoclaves, sterilizers, and washer-disinfectors. | Access to genuine parts, manufacturer-specific protocols, and expedited technical support. |
| OEM Partnership: Decontamination Equipment Manufacturers | Collaborations with manufacturers of ultrasonic cleaners, instrument washers, and endoscope reprocessors. | Ensures optimal performance and validation of decontamination equipment. |
| OEM Partnership: Infection Control Product Suppliers | Relationships with providers of high-quality disinfectants, sterile packaging, and monitoring tools. | Access to validated and effective infection control products. |
| Regulatory Body Compliance Expertise | Deep understanding of national and international regulations (e.g., FDA, AAMI, CDC). | Ensures all practices meet or exceed current regulatory requirements. |
Our Core Services & Support
- Managed Sterilization Programs
- Instrument Decontamination & Cleaning
- Comprehensive Infection Control Audits
- Validation and Monitoring Services
- Equipment Maintenance & Repair Coordination
- Staff Training and Education
- Regulatory Compliance Guidance
Standard Service Specifications
This document outlines the standard service specifications, including minimum technical requirements and deliverables, for all projects. Adherence to these specifications is mandatory to ensure consistent quality and efficient project execution.
| Component | Minimum Technical Requirements | Key Deliverables |
|---|---|---|
| Project Initiation and Planning | Comprehensive project scope document, detailed work breakdown structure (WBS), resource allocation plan, risk assessment matrix. | Approved project charter, project plan, communication plan, stakeholder register. |
| Development and Implementation | Adherence to established coding standards, version control (e.g., Git), peer code reviews, secure coding practices, documented APIs. | Functional software modules, integrated system components, technical documentation (API docs, data models), source code repository. |
| Testing and Quality Assurance | Defined test cases (unit, integration, system, UAT), automated testing frameworks, defect tracking system, performance testing benchmarks. | Test plans, test execution reports, defect logs, user acceptance testing (UAT) sign-off. |
| Deployment and Go-Live | Deployment scripts, rollback procedures, environment configuration management, performance monitoring tools. | Deployed application/system, release notes, deployment guide, go-live checklist. |
| Post-Implementation Support and Maintenance | Service Level Agreements (SLAs) for issue resolution, bug fixing process, system monitoring and alerting, regular security patching. | Support tickets resolution, incident reports, system performance reports, updated documentation. |
Key Service Components
- Project Initiation and Planning
- Development and Implementation
- Testing and Quality Assurance
- Deployment and Go-Live
- Post-Implementation Support and Maintenance
Local Support & Response Slas
This document outlines the Local Support and Response Service Level Agreements (SLAs) for our services, ensuring consistent uptime and rapid response times across all operational regions. These SLAs define our commitment to you, our valued customer, in maintaining service availability and providing timely assistance when needed.
| Service Component | Region | Uptime SLA | Severity 1 (Critical) Response | Severity 2 (High) Response | Severity 3 (Medium) Response | Severity 4 (Low) Response |
|---|---|---|---|---|---|---|
| Core Infrastructure (Compute, Network, Storage) | North America | 99.95% | 15 minutes | 30 minutes | 2 hours | 8 business hours |
| Core Infrastructure (Compute, Network, Storage) | Europe | 99.95% | 15 minutes | 30 minutes | 2 hours | 8 business hours |
| Core Infrastructure (Compute, Network, Storage) | Asia-Pacific | 99.95% | 15 minutes | 30 minutes | 2 hours | 8 business hours |
| Managed Services (Databases, Caching) | North America | 99.9% | 30 minutes | 1 hour | 4 hours | 16 business hours |
| Managed Services (Databases, Caching) | Europe | 99.9% | 30 minutes | 1 hour | 4 hours | 16 business hours |
| Managed Services (Databases, Caching) | Asia-Pacific | 99.9% | 30 minutes | 1 hour | 4 hours | 16 business hours |
| Customer-Facing Applications | North America | 99.9% | 30 minutes | 1 hour | 4 hours | 16 business hours |
| Customer-Facing Applications | Europe | 99.9% | 30 minutes | 1 hour | 4 hours | 16 business hours |
| Customer-Facing Applications | Asia-Pacific | 99.9% | 30 minutes | 1 hour | 4 hours | 16 business hours |
Key SLAs and Guarantees
- Uptime Guarantee: We commit to a minimum of 99.9% uptime for all services within each defined region.
- Response Time Guarantee: Support requests will be acknowledged and addressed within defined timeframes based on severity.
- Regional Coverage: SLAs are applicable to all active operational regions, with specific details provided below.
- Proactive Monitoring: Continuous monitoring of infrastructure and services to detect and address potential issues before they impact users.
- Disaster Recovery: Robust disaster recovery plans are in place to ensure service continuity in the event of a catastrophic failure.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your Sterilization, Decontamination & Infection Control Support in Botswana project in Botswana.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.