Ventilator repair
in Nigeria.

Where can I send a ventilator repair enquiry in Nigeria?

Use the Request an assessment control at the top of this page, or choose Request callback to discuss the repair enquiry directly with Franance, using the equipment details and fault description set out below. Franance reviews each request against the specific device, the fault and the facility before anything is promised or priced. The national medical equipment repair page describes the same process for all equipment: identify the device, document the fault, agree an assessment, then approve a written scope.

A catalogue listing is not proof that Franance can repair a given ventilator. Franance lists the Dräger Evita V800 and several Mindray SV-series models for sale, and the Mindray NB350 as a dedicated neonatal non-invasive ventilator. Whether repair support exists for your exact model, software version and configuration is something Franance confirms after reviewing your enquiry. This draft does not claim manufacturer authorisation, warranty entitlement or blanket coverage for any brand.

Your facility remains responsible for clinical continuity. Decisions about whether a ventilator stays in use, is withdrawn or is replaced by another unit follow your own procedures and the manufacturer's instructions. An enquiry is not an emergency-response booking, and no response time is implied.

What identification details does Franance need for a ventilator?

Ventilator families contain several models, versions and patient-range configurations, so a general description is not enough. Ask your team to gather:

Manufacturer sources show why this matters. Dräger lists the Evita V800 for adults, paediatrics and neonates, while Mindray describes the NB350 as designed specifically for neonatal ventilation and the SV70/SV70S as professional non-invasive ventilators. These are different equipment roles, so a request that simply says "Mindray ventilator" cannot be scoped.

Send a photograph of the rating label and a written note of any displayed alarm or error text. Do not attach screenshots or photographs showing patient names, identifiers or clinical data.

• Manufacturer, full model name and serial number from the rating label.
• Software or firmware version, as shown on the start-up or information screen, plus the licensed options or functions your unit has enabled.
• The patient group the unit is configured for in your facility (adult, paediatric or neonatal), stated as an equipment configuration, not a clinical recommendation.
• Whether the unit is an ICU platform, a dedicated non-invasive ventilator or a transport model.
• Accessories connected when the fault occurred: breathing circuit type, humidifier, flow or oxygen sensor, gas supply connection, mounting trolley and any external monitor link.
• Date of installation, last planned service, and any previous repair.
• Existing warranty, supplier agreement or manufacturer service contract.

How should I report a ventilator fault?

Describe what the equipment did, not what you think has failed. Useful, exact questions to answer in the enquiry:

Please do not attempt to open the unit, replace internal parts or bypass alarms to produce a better description. A symptom does not identify the failed component, and any diagnostic procedure belongs inside an agreed assessment scope. Where staff need to carry out checks, follow your own clinical engineering procedures and the manufacturer's instructions for use.

• What was the displayed message or alarm text, copied exactly, and when did it first appear?
• Does it happen at start-up, during a self-test, during operation, on battery, or only when a particular accessory is attached?
• Is the fault constant or intermittent, and how often has it occurred?
• Is the unit currently in service, withdrawn, or awaiting a decision?
• Has the same fault occurred on other ventilators in the unit?
• What changed before the fault: a move, a power event, a software update, a new circuit or sensor, a cleaning cycle?
• Has anyone already opened, repaired or replaced parts in this unit?
• Does the unit show any physical damage, fluid ingress or battery concern?

What does a ventilator repair assessment and quotation cover?

The national repair definition sets the pattern: assessment before assumptions, a written scope, then approval. For ventilators, ask Franance to state in writing:

Because this is high-criticality equipment, ask also how any estimate of time is expressed. A schedule is an agreement made after review, not an assumption of the enquiry. No price, stock position or turnaround appears in this guide.

• Assessment scope: the information needed, who attends, what access is required, and whether any assessment charge applies and is credited against a later repair.
• Findings format: what is recorded if the fault is confirmed, cannot be reproduced, or points to something outside the requested scope.
• Repair quotation: labour, parts, travel, freight, accessories and any software or licence items, shown separately where applicable.
• Parts identification: how parts will be identified for your exact model and version, and whether any part depends on manufacturer supply.
• Exclusions: pre-existing faults, consumables such as circuits and filters, and accessories not included.
• Change control: how a second fault found during assessment is reported and approved before extra work.
• Repair or replace information: enough detail for your facility to compare repair with refurbishment or replacement.

What testing and verification should be agreed after a ventilator repair?

Agree the post-repair checks before approving the work, not after. Ventilators are governed internationally by product standards such as ISO 80601-2-12, which covers the basic safety and essential performance of critical care ventilators and applies to accessories whose characteristics can affect those properties. The existence of a standard does not mean every repair job includes testing against it; the scope should state what will be checked.

Questions to put to Franance:

A repaired fault does not establish the condition of every accessory, sensor, circuit or connected monitor. Ask for any unresolved limitation to appear in the handover record.

• Which functional and performance checks are proposed, and against which reference (the manufacturer's service documentation, the standard or your hospital protocol)?
• What test equipment is used, and does the quotation claim calibration traceability? Do not assume it. See calibration and performance verification for how that is scoped separately.
• Are electrical safety checks included, or quoted separately under electrical safety testing?
• Who reviews the results and who decides on return to clinical use? That decision stays with your facility.
• What record is handed over: asset identity, fault reported, work completed, parts changed, tests performed with results, and any open limitation?

What is the manufacturer's role in ventilator repair?

Manufacturers publish their own service routes. Dräger's Evita V800 pages promote service plans from the original manufacturer, and Mindray's NB350 page lists general service links and contact channels without NB350-specific service terms. Franance is not stated to be an authorised service partner for either brand in this draft, and nothing here should be read as OEM status.

The US FDA's 2024 guidance on servicing and remanufacturing is a useful reference for the general principle. It describes servicing as repair or routine maintenance intended to return a device to its original specifications, and remanufacturing as activity that significantly changes performance, safety specifications or intended use. It also recommends that device labelling include maintenance and repair information. This is US guidance, not Nigerian law, but it shows why scope matters: a repair should restore the device to its original specification, not alter it.

Practical points to settle:

• Is the ventilator under warranty or a manufacturer or supplier service agreement? Disclose it first, since third-party work may affect it.
• Does the fault need manufacturer-restricted software, tools or parts? If so, who obtains them and under what terms?
• If the manufacturer or its representative must be involved, how is responsibility divided and recorded?

Will the work happen on site or at a workshop?

This is an item to confirm, not a standard offering. The right arrangement depends on the device, the fault, the hospital's gas, power and room set-up, and the commercial terms. Some faults can be investigated where the ventilator is installed; others may need the unit, or a module, moved elsewhere. Neither is guaranteed.

Confirm in the written scope:

• Whether the assessment is proposed on site, at a workshop, or through a manufacturer route.
• Who packs, transports, insures and takes custody of the unit, and how return is handled.
• What accessories travel with it and what stays behind.
• What site access, escort, infection-control procedure and department downtime your facility requires.
• Whether a loan or replacement unit is needed. Franance does not promise one, and your facility should plan clinical cover independently.
• City, state and site address, including any access constraints, since Nigeria-wide logistics are decided for each job, not assumed.

How do I send several ventilators, or combine repair with other work?

Use an asset schedule with one row per ventilator: facility asset number, manufacturer, model, serial number, department, status and reported fault. Mark units needing assessment separately from those included only for inspection or a second opinion. Identical models can have different histories, so a quantity alone is not enough.

Related requests belong in separate work packages. If a ventilator is being moved or a new unit installed, see installation and commissioning. For planned care after a repair, see preventive maintenance. If you are weighing replacement, the catalogue pages for ICU ventilators, neonatal ventilators and non-invasive ventilators show equipment listings, without establishing service availability.