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Digital X-Ray Installation Service (Mobile DR) in Mauritius
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Mobile DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Mobile DR Unit Deployment
Expert installation of advanced mobile Digital Radiography (DR) units across Mauritius, providing on-site imaging capabilities for enhanced patient care and emergency response. Our trained technicians ensure seamless integration with your existing infrastructure.
Seamless Network Integration & PACS
We specialize in the robust network integration of your mobile DR system, including secure PACS (Picture Archiving and Communication System) connectivity. Ensure rapid image transfer and access for radiologists and referring physicians throughout Mauritius.
On-Site Training & Calibration
Comprehensive on-site training for your medical staff on operating and maintaining the mobile DR system. Our service includes precise calibration to guarantee optimal image quality and diagnostic accuracy, ensuring immediate usability and compliance.
What Is Digital X-ray Installation Service (Mobile Dr) In Mauritius?
A Digital X-Ray Installation Service (Mobile DR) in Mauritius refers to the provision and setup of a portable Digital Radiography (DR) system designed for medical imaging within a mobile or decentralized context. This service encompasses the end-to-end process of acquiring, integrating, configuring, and commissioning a Mobile DR unit, ensuring its operational readiness for diagnostic purposes. The system typically comprises a portable X-ray generator, a wireless or wired digital detector (DR panel), image acquisition and processing software, and a workstation for image review and storage. The 'mobile' aspect signifies its ability to be transported to various locations, enabling diagnostic imaging outside of traditional fixed radiology departments, such as in remote clinics, emergency response scenarios, or patient bedside imaging within healthcare facilities.
| Stakeholder Group | Primary Needs Addressed | Typical Use Cases | ||
|---|---|---|---|---|
| Hospitals and Clinics (especially in remote or underserved areas): | Expansion of diagnostic imaging capabilities without the need for fixed infrastructure. | Providing essential X-ray services in satellite clinics or rural locations. | Facilitating bedside imaging for immobile patients, reducing patient transport risks and burdens. | Supplementing existing radiology departments during peak demand or equipment downtime. |
| Emergency Medical Services (EMS) and Disaster Response Teams: | Rapid deployment of diagnostic imaging at incident scenes or temporary medical facilities. | Assessing trauma injuries in pre-hospital settings or field hospitals. | Supporting mass casualty incident management by providing immediate radiographic evaluation. | |
| Specialized Medical Practices (e.g., Orthopedics, Sports Medicine): | On-site imaging for immediate diagnosis and treatment planning during sporting events or on-location consultations. | Providing imaging services at rehabilitation centers or private practices where space for fixed X-ray units is limited. | ||
| Veterinary Clinics and Animal Hospitals: | Portable X-ray solutions for imaging animals in various settings, including stables, farms, or during mobile veterinary services. | Reducing stress on animals by bringing the imaging equipment to them. |
Key Components and Stages of Mobile DR Installation Service
- Site Assessment and Requirements Analysis: Evaluating the intended operational environment to determine power availability, space constraints, network connectivity, and any specific shielding or environmental controls required for optimal DR unit performance.
- Hardware Procurement and Delivery: Sourcing and transporting the Mobile DR system, including the X-ray generator, DR detector(s), acquisition workstation, and any associated accessories.
- System Integration and Cabling: Physically installing the DR panel, connecting it to the X-ray generator and acquisition workstation, and ensuring secure power and data cabling.
- Software Installation and Configuration: Deploying the image acquisition, processing, and management software. This includes setting up patient databases, DICOM (Digital Imaging and Communications in Medicine) connectivity for PACS (Picture Archiving and Communication Systems) or RIS (Radiology Information Systems), and image quality optimization parameters.
- Calibration and Quality Assurance (QA): Performing rigorous calibration of the X-ray generator and DR detector to ensure accurate radiation output and image fidelity. QA procedures involve testing image resolution, contrast, noise levels, and dose consistency according to established medical imaging standards.
- User Training and Handover: Providing comprehensive training to radiographers, technologists, and relevant medical staff on the operation of the Mobile DR system, including image acquisition techniques, patient positioning, software navigation, and basic troubleshooting.
- Post-Installation Support and Maintenance: Offering ongoing technical support, scheduled maintenance, and potential repair services to ensure the continued functionality and longevity of the Mobile DR installation.
Who Needs Digital X-ray Installation Service (Mobile Dr) In Mauritius?
In Mauritius, the demand for mobile Digital Radiography (DR) installation services is growing, driven by the need for advanced, portable medical imaging solutions. Mobile DR systems offer unparalleled flexibility, allowing diagnostic imaging to be performed at the patient's bedside, in remote locations, or in emergency situations. This technology significantly improves patient care by reducing the need for patient transport, minimizing radiation exposure, and providing rapid, high-quality images. Several key customer segments and departments in Mauritius stand to benefit greatly from this service.
| Department | Specific Needs & Benefits of Mobile DR Installation |
|---|---|
| Emergency Department (ED) | Rapid bedside imaging for trauma, critical care, and patient stabilization. Faster diagnosis of fractures, pneumothorax, and other life-threatening conditions. |
| Intensive Care Unit (ICU) | Imaging critically ill patients without transport, reducing risk of complications and improving workflow. Monitoring lung conditions, line placements, and device positioning. |
| Orthopedics | On-site imaging for fracture assessment, post-operative checks, and patient mobility in wards. Reduces patient movement and waiting times. |
| Pulmonology/Respiratory Care | Bedside chest X-rays for pneumonia, ARDS, and other respiratory ailments, especially for patients on ventilators or with limited mobility. |
| Geriatrics/Elderly Care | Imaging elderly patients with mobility challenges directly in their rooms or common areas, minimizing discomfort and risk of falls during transport. |
| Pediatrics | Less stressful imaging for children at the bedside, especially for those who are ill or have undergone surgery. Reduced need for moving fragile patients. |
| Surgical Wards | Post-operative imaging for complications, pain management, and assessment of surgical sites. Facilitates quicker recovery monitoring. |
| Oncology | Imaging for cancer staging, treatment monitoring, and assessment of treatment-related complications in bedridden patients. |
Target Customers and Departments for Mobile DR Installation Service in Mauritius:
- Hospitals (Public and Private): A cornerstone of healthcare delivery, hospitals require mobile DR for various departments, enhancing their imaging capabilities and patient throughput.
- Clinics and Smaller Medical Centers: These facilities often have limited space or budget for fixed X-ray rooms. Mobile DR offers a cost-effective and space-saving imaging solution.
- Emergency Medical Services (EMS) and Ambulance Services: Enabling immediate imaging at accident scenes or during patient transfer, crucial for rapid diagnosis and treatment decisions.
- Remote and Rural Healthcare Facilities: Bridging the gap in healthcare access by bringing advanced imaging directly to underserved populations, reducing the need for travel to urban centers.
- Specialized Medical Institutions (e.g., Rehabilitation Centers, Nursing Homes): Offering on-site imaging for patients with mobility issues, improving comfort and reducing the stress of external appointments.
- Veterinary Clinics and Hospitals: While not human healthcare, the demand for advanced imaging in veterinary medicine is also present, and mobile DR can be a valuable asset.
- Mobile Health Units and Diagnostic Camps: Facilitating health screenings and diagnostic services in communities, schools, and workplaces, promoting preventative care.
- Disaster Relief and Humanitarian Aid Organizations: Providing essential diagnostic imaging capabilities in emergency situations and disaster zones where fixed infrastructure may be compromised or unavailable.
Digital X-ray Installation Service (Mobile Dr) Process In Mauritius
This document outlines the typical workflow for a Digital X-Ray (Mobile DR) installation service in Mauritius, from the initial customer inquiry to the final execution and handover. The process is designed to ensure a smooth and efficient integration of the new technology into a healthcare facility.
| Phase | Key Activities | Responsible Parties | Typical Duration |
|---|---|---|---|
| Initial contact, consultation, site survey | Healthcare Facility, Vendor Sales/Technical Team | 1-3 Days |
| System configuration, pricing, proposal generation | Vendor Sales/Technical Team | 2-5 Days |
| PO issuance, contract signing, deposit payment | Healthcare Facility, Vendor | 3-7 Days |
| Schedule finalization, site readiness checks, infrastructure review | Healthcare Facility Technical Team, Vendor Installation Team | 2-7 Days (can overlap with equipment lead time) |
| Equipment transport, unpacking, inventory check | Vendor Logistics Team, Healthcare Facility Staff | 1-3 Days |
| Physical setup, software installation, integration | Vendor Installation Technicians | 2-5 Days |
| System validation, image quality check, UAT | Vendor Technicians, Healthcare Facility Radiographers/Radiologists | 1-3 Days |
| User training, documentation, formal sign-off | Vendor Trainers/Technicians, Healthcare Facility Staff | 1-3 Days |
| Warranty activation, technical assistance, maintenance | Vendor Support Team, Healthcare Facility IT/Biomedical Dept. | Ongoing |
Digital X-Ray (Mobile DR) Installation Service Workflow in Mauritius
- 1. Initial Inquiry & Needs Assessment:
- Healthcare facility expresses interest in a Mobile DR system.
- Initial consultation to understand specific needs, existing infrastructure, and budget.
- Site visit to assess the physical space, power requirements, and network connectivity.
- Discussion of desired features, performance expectations, and imaging modalities.
- Provision of preliminary information and product brochures.
- 2. Quotation & Proposal Generation:
- Based on the needs assessment, a detailed quotation is prepared.
- The proposal includes the specific Mobile DR system model, accessories, installation costs, training, and warranty information.
- Pricing is presented clearly, along with payment terms.
- Optional add-ons or alternative configurations may be suggested.
- 3. Order Placement & Agreement:
- Facility reviews and accepts the quotation/proposal.
- A formal purchase order is issued by the facility.
- A service agreement or contract is signed, outlining the scope of work, timelines, responsibilities, and terms of service.
- Initial payment or deposit is processed as per the agreement.
- 4. Pre-Installation Planning & Site Preparation:
- Collaborative planning session with facility's technical team and relevant stakeholders.
- Finalization of the installation schedule, minimizing disruption to facility operations.
- Detailed site preparation checklist provided to the facility (e.g., electrical outlet specifications, space clearance, network port readiness).
- Coordination of any necessary civil works or modifications.
- Pre-installation checks of power and network infrastructure.
- 5. Equipment Delivery & Logistics:
- Scheduled delivery of the Mobile DR system and all associated components to the facility.
- Secure handling and unpacking of equipment.
- Verification of all delivered items against the order.
- 6. Installation & Configuration:
- Certified technicians arrive on-site as per the agreed schedule.
- Physical setup of the Mobile DR unit, including mounting of detectors, workstation, and other peripherals.
- Connection to power and network infrastructure.
- Installation and configuration of the Digital Imaging and Communications in Medicine (DICOM) software and PACS (Picture Archiving and Communication System) integration, if applicable.
- Calibration and testing of all system components.
- 7. System Testing & Quality Assurance:
- Comprehensive testing of the Mobile DR system's functionality.
- Image quality assessment and optimization.
- Verification of network connectivity and data transfer to PACS.
- Performance testing under simulated clinical conditions.
- End-user acceptance testing (UAT) with facility staff.
- 8. Training & Handover:
- On-site training for radiologists, radiographers, and relevant technical staff.
- Training covers system operation, image acquisition, post-processing, troubleshooting, and basic maintenance.
- Provision of user manuals and technical documentation.
- Formal handover of the installed system to the facility.
- Final sign-off by the facility acknowledging successful installation and training.
- 9. Post-Installation Support & Maintenance:
- Commencement of warranty period.
- Availability of technical support for queries and immediate issues.
- Scheduled preventive maintenance visits as per the service agreement.
- Remote monitoring capabilities, if applicable.
- Ongoing communication for system updates or upgrades.
Digital X-ray Installation Service (Mobile Dr) Cost In Mauritius
Installing a Digital Radiography (DR) system, particularly a mobile DR unit, is a significant investment for healthcare facilities in Mauritius. The cost is influenced by a multitude of factors, from the specific features of the DR unit to the site preparation and ongoing support required. Understanding these elements is crucial for accurate budgeting and procurement.
| Cost Component | Estimated Range (MUR) | Notes |
|---|---|---|
| Mobile DR Unit (Excluding installation, duties, etc.) | 15,000,000 - 50,000,000+ | Varies significantly based on brand, detector size/type, and features. |
| Software and PACS Integration | 500,000 - 2,000,000+ | Depends on complexity of integration and existing infrastructure. |
| Installation and Commissioning | 200,000 - 1,000,000 | Influenced by site complexity and technical requirements. |
| Training | 100,000 - 500,000 | Covers multiple staff members and training duration. |
| Site Preparation (if required) | Negligible - 1,000,000+ | Highly variable; could be minimal or extensive. |
| Import Duties, VAT, and Taxes | 20% - 40% of CIF value (approximate) | Subject to Mauritian government regulations. |
| Initial Warranty (1-2 years) | Often included, but extended warranties are separate. | Crucial for initial operational confidence. |
| Annual Service Contract (after warranty) | 5% - 15% of initial unit cost annually | Essential for ongoing maintenance and support. |
| Total Estimated Project Cost (All-inclusive, for a mid-range system) | 20,000,000 - 70,000,000+ MUR | This is a broad estimate and can vary significantly. |
Key Pricing Factors for Mobile DR Installation in Mauritius:
- Type and Brand of Mobile DR Unit: High-end, feature-rich DR systems from established international manufacturers will generally command higher prices than more basic models or those from emerging brands.
- Image Detector Technology: The type and size of the flat-panel detector (e.g., Cesium Iodide (CsI) vs. Amorphous Silicon (a-Si), tethered vs. wireless) significantly impact cost. Larger and wireless detectors are typically more expensive.
- Software and PACS Integration: The cost includes the imaging software, workstation, and any necessary integration with existing Picture Archiving and Communication Systems (PACS) or hospital information systems (HIS).
- Installation and Commissioning: This encompasses the physical setup of the unit, calibration, initial testing, and ensuring full operational functionality. The complexity of the site may influence this.
- Training: Comprehensive training for radiographers, technicians, and IT staff on operating the DR system and its associated software is a vital component of the overall cost.
- Site Preparation: Depending on the existing infrastructure, modifications might be needed, such as electrical upgrades, network cabling, or dedicated space for the unit. This is highly site-specific.
- Warranty and Service Contracts: Extended warranties and ongoing maintenance service agreements are crucial for long-term operational efficiency and can add to the initial or recurring costs.
- Ancillary Equipment: This could include items like lead shielding, protective apparel, and specialized carts for transporting the mobile DR unit.
- Import Duties and Taxes: As most advanced medical equipment is imported into Mauritius, import duties, VAT, and other taxes will contribute to the final price.
- Supplier and Negotiation: Different suppliers will offer varying pricing structures. Negotiation plays a key role in securing the best possible deal.
- Additional Features: Advanced features like image processing software enhancements, dose reduction technologies, or specific imaging protocols can increase the price.
Affordable Digital X-ray Installation Service (Mobile Dr) Options
Investing in a Mobile Digital X-ray (DR) system can significantly improve diagnostic capabilities and patient care, especially for facilities that need to move the equipment between locations or for patients who cannot easily travel. This service focuses on providing affordable installation of these advanced systems, offering flexible options to suit various budgets. We understand that cost is a major consideration, so our service includes transparent pricing, value bundles, and effective cost-saving strategies to make digital radiography accessible. Our goal is to help you acquire and integrate a high-quality DR solution without breaking the bank, ensuring you receive excellent service and support throughout the process.
| Value Bundle Option | Included Components | Estimated Price Range (USD) | Key Benefits |
|---|---|---|---|
| Basic Mobility Package | Mobile DR Detector (14x17 or 17x17), Wireless Access Point, Basic PACS Workstation (Software only), On-site Installation & Calibration | $25,000 - $40,000 | Cost-effective entry into mobile digital radiography. Ideal for smaller clinics or practices with limited budgets. |
| Enhanced Diagnostic Bundle | Mobile DR Detector (17x17), Wireless Access Point, Mid-range PACS Workstation (with basic image processing & storage), On-site Installation, Calibration & Initial Staff Training | $35,000 - $55,000 | Improved image quality and workflow. Comprehensive package for enhanced diagnostic capabilities with essential training included. |
| Full Service Integration | Mobile DR Detector (17x17), Wireless Access Point, High-performance PACS Workstation (advanced processing, long-term storage, remote viewing), On-site Installation, Calibration, Comprehensive Staff Training, 1-Year Basic Maintenance Contract | $50,000 - $75,000+ | Turnkey solution for seamless integration. Maximizes productivity and diagnostic confidence with ongoing support. |
Key Features of Our Affordable Mobile DR Installation Service
- Mobile DR Expertise: We specialize in the installation and setup of a wide range of mobile DR systems, ensuring optimal performance and integration.
- Nationwide Service Network: Our certified technicians are available across the country, minimizing travel costs and response times.
- Flexible Financing Options: We partner with various financial institutions to offer leasing, loan, and payment plan solutions.
- Comprehensive Training: Included training for your staff ensures they can operate the new system efficiently and safely.
- Post-Installation Support: Ongoing technical support and maintenance packages are available to ensure continued smooth operation.
Verified Providers In Mauritius
In Mauritius, accessing reliable and high-quality healthcare is paramount. When seeking medical services, it's crucial to identify providers who not only offer excellent care but also possess verified credentials. Franance Health stands out as a leading entity in this regard, ensuring that their network of healthcare professionals and facilities meets rigorous standards. This commitment to verification translates into a superior patient experience and peace of mind.
| Credential Type | Verification Aspect | Franance Health Assurance |
|---|---|---|
| Medical Licenses | Valid and current professional licenses issued by the relevant Mauritian authorities. | Franance Health confirms the authenticity and validity of all medical licenses. |
| Certifications & Specializations | Proof of specialized training, board certifications, and relevant professional accreditations. | We verify all certifications to ensure providers possess the expertise they claim. |
| Educational Background | Accreditation and recognition of medical degrees and postgraduate studies from reputable institutions. | Franance Health scrutinizes educational records for legitimacy and quality. |
| Professional Experience | Documented work history, including residencies, fellowships, and years of practice in relevant fields. | We assess professional experience to guarantee a track record of competent service. |
| Reputation & Peer Review | Positive professional references and, where applicable, a history of good standing within the medical community. | Franance Health considers professional reputation as part of its comprehensive vetting. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Vetting Process: Franance Health employs a comprehensive verification process for all its affiliated providers. This includes checking medical licenses, certifications, educational backgrounds, and professional experience. This thoroughness minimizes the risk of encountering unqualified practitioners.
- Commitment to Excellence: Beyond basic credentialing, Franance Health actively seeks providers who demonstrate a commitment to continuous professional development and adherence to best practices in healthcare. This ensures patients receive care that is up-to-date and evidence-based.
- Patient Safety and Trust: Verified credentials are a cornerstone of patient safety. By partnering with Franance Health, individuals can trust that they are receiving care from legitimate and competent professionals, fostering a sense of security and confidence in the healthcare system.
- Enhanced Accessibility to Quality Care: Franance Health's network is built on a foundation of trusted and verified providers. This means patients can easily find and access high-quality healthcare services across various specialties within Mauritius, knowing they are in capable hands.
- Regulatory Compliance: Franance Health ensures all its providers meet and exceed local and international healthcare regulations. This adherence to standards provides an extra layer of assurance for patients.
- Specialized Expertise: The verification process extends to ensuring providers have the necessary qualifications and experience in their respective specialties, guaranteeing that patients are treated by experts in their specific medical needs.
Scope Of Work For Digital X-ray Installation Service (Mobile Dr)
This Scope of Work (SOW) outlines the services and deliverables for the installation of a Mobile Digital Radiography (DR) X-ray system. The objective is to ensure a successful, safe, and efficient installation that meets all technical specifications and regulatory requirements, enabling optimal performance of the equipment for diagnostic imaging.
| Task ID | Task Description | Technical Deliverables | Standard Specifications / Verification Criteria | Associated Standards / References | |
|---|---|---|---|---|---|
| 1.0 | Site Survey and Preparation | Site assessment report, confirmed power and network readiness, detailed installation plan. | Adequate space, environmental conditions (temperature, humidity) within manufacturer limits, power outlets meeting voltage/amperage requirements, network connectivity (if applicable) verified. | Manufacturer's Site Preparation Guide, local electrical codes, facility infrastructure guidelines. | |
| 2.0 | Equipment Delivery and Unpacking | Confirmation of all components received and undamaged. | Verification against packing list, visual inspection for transit damage. | Manufacturer's shipping manifest, packaging integrity. | |
| 3.0 | Mechanical Installation | Mobile DR unit assembled and positioned according to layout. | Correct assembly of components, stable and secure positioning, proper alignment of X-ray tube, detector, and console. | Manufacturer's Installation Manual, ergonomic considerations. | |
| 4.0 | Electrical Connections and Power-Up | Secure and compliant electrical connections, successful system power-up. | Wiring adheres to local electrical codes and manufacturer specifications, no fault indicators on power-up, stable power supply. | Local electrical codes, manufacturer's electrical specifications. | |
| 5.0 | Network and Software Configuration (if applicable) | System connected to PACS/RIS, DICOM compliance verified, core software installed and configured. | Successful network handshake, DICOM conformance statement verified, basic user interface accessible and responsive. | DICOM Part 14 (Grayscale Standard Display Function), PACS/RIS integration specifications, manufacturer's software guide. | |
| 6.0 | X-ray Tube and Detector Calibration | Calibrated X-ray tube parameters, optimized detector response. | Calibration report confirming accuracy of kVp, mA, exposure time, and dose; detector sensitivity and uniformity tests passed. | Manufacturer's Calibration Procedures, IEC 60601-2-54 (Medical electrical equipment - Part 2-54: Particular requirements for the basic safety and essential performance of X-ray equipment for radiography). | manufacturer's Calibration Procedures, IEC 60601-2-54 (Medical electrical equipment - Part 2-54: Particular requirements for the basic safety and essential performance of X-ray equipment for radiography). |
| 7.0 | Performance Testing and Quality Assurance (QA) | Comprehensive QA test results, image quality assessment. | Tests for spatial resolution, contrast resolution, uniformity, noise, and artifact detection meet or exceed manufacturer's specifications and regulatory requirements. Radiation output consistency verified. | AAPM TG Reports (e.g., TG18 for digital display devices), manufacturer's QA protocols, relevant regulatory guidelines (e.g., FDA, state health departments). | |
| 8.0 | Radiation Safety Checks | Radiation leakage assessment, safety interlocks verified, shielding compliance confirmed. | Leakage radiation within permissible limits (e.g., as per NCRP or local regulations), all safety interlocks (e.g., beam limitation, interlocks on covers) functioning correctly. | NCRP Report No. 102 (Medical X-ray Imaging Safety Performance Standards), local radiation safety regulations, IEC 60601-1 (Medical electrical equipment - Part 1: General requirements for basic safety and essential performance). | |
| 9.0 | User Training and Handover | Trained personnel, comprehensive system documentation, signed acceptance form. | End-users demonstrate basic operational proficiency, all manuals and warranty information provided, client acceptance signature obtained. | Manufacturer's User Manuals, facility training protocols. | |
| 10.0 | Documentation and Reporting | Completed installation report, QA documentation, calibration certificates, user manuals, signed acceptance form. | All deliverables are complete, accurate, and delivered to the client within the agreed timeframe. | Project management standards, client contractual requirements. |
Key Objectives of the Digital X-Ray Installation Service (Mobile DR)
- To professionally install the Mobile DR X-ray system at the designated facility.
- To ensure the system is calibrated, tested, and fully operational according to manufacturer specifications.
- To verify compliance with all relevant safety standards and regulations (e.g., radiation safety, electrical safety).
- To provide basic user training and handover documentation.
- To minimize disruption to the facility's operations during the installation process.
Service Level Agreement For Digital X-ray Installation Service (Mobile Dr)
This Service Level Agreement (SLA) outlines the performance standards and responsibilities for the Digital X-Ray Installation Service (Mobile DR) provided by [Your Company Name] to [Client Name]. This SLA is designed to ensure the reliability, availability, and timely support of your mobile DR installation.
| Service Level | Description | Response Time (Business Hours) | Resolution Target (Business Hours) | Uptime Guarantee |
|---|---|---|---|---|
| Critical Incident (System Unavailability) | The mobile DR system is completely non-functional, preventing all imaging operations. | 1 Hour | 4 Business Hours | 99.5% (excluding scheduled maintenance) |
| High Priority Incident (Significant Performance Degradation) | Major system components are not functioning, impacting imaging quality or workflow significantly, but some operations are still possible. | 2 Business Hours | 8 Business Hours | 99.5% (excluding scheduled maintenance) |
| Medium Priority Incident (Minor Functionality Issue) | Non-critical features are not working, or there are minor performance issues that do not halt operations. | 4 Business Hours | 24 Business Hours | 99.5% (excluding scheduled maintenance) |
| Low Priority Incident (Request for Information/Guidance) | Questions regarding system operation, configuration, or general inquiries. | 8 Business Hours | N/A (addressed during business hours) | 99.5% (excluding scheduled maintenance) |
| Scheduled Maintenance | Pre-planned system updates or maintenance activities. Client will be notified at least [e.g., 48] hours in advance. | N/A | N/A | N/A (maintenance windows are excluded from uptime calculations) |
Key Service Components
- Mobile DR Installation and Configuration
- On-site Support and Troubleshooting
- System Performance Monitoring
- Software Updates and Maintenance (as applicable)
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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