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Dialysis RO/Water Treatment Plant Installation Service in Mauritius
Engineering Excellence & Technical Support
Dialysis RO/Water Treatment Plant Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Customized RO Systems for Mauritian Water
We design and install bespoke Reverse Osmosis (RO) water treatment systems specifically tailored to the unique mineral composition and quality of water sources across Mauritius. Our expertise ensures optimal performance and longevity for your dialysis facility, meeting stringent purification standards for patient safety.
Seamless Integration & Minimal Downtime
Our experienced technicians provide expert installation and integration of your dialysis RO/water treatment plant, minimizing disruption to your operations. We prioritize efficient project management and on-site execution to ensure a rapid and smooth transition to a fully functional, reliable water supply.
Local Expertise, Global Standards
Leveraging deep understanding of Mauritian regulations and environmental factors, coupled with adherence to international best practices, we deliver comprehensive RO/water treatment plant installation services. Benefit from localized support and globally recognized quality for your critical healthcare infrastructure.
What Is Dialysis Ro/water Treatment Plant Installation Service In Mauritius?
Dialysis RO/Water Treatment Plant Installation Service in Mauritius refers to the specialized process of designing, procuring, installing, commissioning, and maintaining Reverse Osmosis (RO) and other water purification systems specifically for dialysis facilities. These systems are critical for producing ultra-pure water, essential for hemodialysis treatments to prevent patient complications such as pyrogenic reactions and hemodialysis-induced infections. The service encompasses the entire lifecycle of the water treatment infrastructure, from initial site assessment and system engineering to final operational validation and ongoing support.
| Who Needs Dialysis RO/Water Treatment Plant Installation? | Typical Use Cases | |||
|---|---|---|---|---|
| Dialysis Centers (In-center Hemodialysis): The primary clientele. Facilities performing hemodialysis for chronic kidney disease (CKD) patients require a constant supply of highly purified water. | Hospitals with Nephrology Departments: Healthcare institutions offering dialysis services as part of their comprehensive medical care. | New Dialysis Facility Development: Start-up dialysis centers requiring complete water treatment infrastructure installation. | Existing Facility Upgrades/Expansions: Dialysis centers needing to replace outdated systems, increase capacity, or meet evolving regulatory requirements. | Mobile Dialysis Units: Temporary or mobile healthcare units requiring self-contained water purification solutions for dialysis treatments. |
| Production of Dialysate: The primary function is to generate the purified water used to mix with dialysate concentrate, forming the final dialysate solution for hemodialysis. | Patient Safety: Ensuring water purity is paramount to prevent infusion-related complications, such as fever, chills, sepsis, and allergic reactions. | Regulatory Compliance: Meeting stringent local and international guidelines (e.g., ISO 13959, CDA guidelines) for water used in hemodialysis. | System Reliability and Redundancy: Implementing systems with built-in redundancy to prevent treatment interruptions in case of component failure. | Cost-Effective Operation: Optimizing water usage and minimizing energy consumption through efficient system design and maintenance. |
Key Components of Dialysis RO/Water Treatment Plant Installation Service:
- Site Assessment and Consultation: Evaluating the existing water source quality (municipal, well water, etc.) and facility infrastructure to determine the most effective treatment strategy.
- System Design and Engineering: Developing a tailored RO system design that meets the specific flow rates, purity standards (e.g., AAMI, ISO, national guidelines), and redundancy requirements of the dialysis center.
- Equipment Procurement and Supply: Sourcing high-quality RO membranes, pre-filters, post-filters, pumps, storage tanks, monitoring equipment, and ancillary components.
- Installation and Plumbing: Expert installation of all system components, including piping, electrical connections, and integration with existing facility plumbing.
- Commissioning and Testing: Thoroughly testing the installed system to verify performance parameters, water quality, and compliance with regulatory standards. This includes microbial and chemical testing.
- Operator Training: Providing comprehensive training to facility staff on the operation, routine maintenance, and troubleshooting of the water treatment system.
- Validation and Documentation: Completing all necessary validation protocols and providing detailed documentation for regulatory compliance and quality assurance.
- After-Sales Support and Maintenance: Offering ongoing technical support, preventative maintenance services, and emergency repair to ensure continuous and reliable operation.
Who Needs Dialysis Ro/water Treatment Plant Installation Service In Mauritius?
In Mauritius, the installation of Dialysis RO/Water Treatment Plant services is crucial for a variety of healthcare providers and institutions that rely on high-purity water for patient safety and effective treatment. This specialized service ensures that the water used in dialysis procedures meets stringent international standards, preventing complications and ensuring optimal patient outcomes. Without properly treated water, dialysis machines can malfunction, and patients are at risk of infections and other serious health issues.
| Target Customer | Key Departments/Users | Specific Needs/Concerns |
|---|---|---|
| Hospitals (Public and Private) | Nephrology Department, Renal Units, Dialysis Wards, Engineering/Maintenance Department, Procurement Department | Ensuring consistent supply of safe, ultrapure water for hemodialysis and peritoneal dialysis; compliance with health regulations; minimizing downtime; cost-effective long-term operation; integrated facility management. |
| Dialysis Centers (Standalone Facilities) | Clinical Staff (Nephrologists, Nurses, Technicians), Facility Managers, Administration | Primary reliance on RO/water treatment for all dialysis procedures; maintaining high patient throughput; operational efficiency; proactive maintenance and support; patient comfort and safety. |
| Specialized Clinics with Dialysis Services | Medical Director, Lead Nephrologist, Biomedical Engineering Team, Operations Manager | Integrating water treatment seamlessly with existing infrastructure; catering to specific patient populations; ensuring scalability; adherence to specialized medical guidelines. |
| Research Institutions utilizing dialysis technology | Research Scientists, Laboratory Technicians, Facilities Management | Ultra-pure water for experimental procedures; precise control over water quality parameters; reliability for sensitive research outcomes; potential for custom solutions. |
| Government Health Departments for public facilities | Ministry of Health Officials, Public Health Engineers, Hospital Administrators of public hospitals | Equipping public healthcare facilities to provide essential dialysis services; ensuring equitable access to quality treatment; managing public funds efficiently; long-term sustainability of public health infrastructure. |
Who Needs Dialysis RO/Water Treatment Plant Installation Service in Mauritius?
- Hospitals (Public and Private)
- Dialysis Centers (Standalone Facilities)
- Specialized Clinics with Dialysis Services
- Research Institutions utilizing dialysis technology
- Government Health Departments for public facilities
Dialysis Ro/water Treatment Plant Installation Service Process In Mauritius
This document outlines the typical workflow for installing a Dialysis Reverse Osmosis (RO) / Water Treatment Plant in Mauritius. It details the process from the initial client inquiry to the final handover and ongoing support.
| Phase | Key Activities | Typical Duration (Indicative) |
|---|---|---|
| Inquiry & Consultation | Initial contact, site survey, needs assessment, proposal. | 1-2 Weeks |
| Design & Planning | Detailed design, procurement, project scheduling, client approval. | 2-4 Weeks |
| Fabrication & Pre-Assembly | Skid fabrication, component assembly, quality checks. | 4-8 Weeks (Varies based on system complexity) |
| Installation & On-Site Setup | Site preparation, equipment installation, electrical & plumbing. | 2-5 Weeks |
| Testing & Commissioning | Flushing, sanitization, performance testing, water analysis. | 1-2 Weeks |
| Training & Handover | Operator training, documentation, final acceptance. | 3-5 Days |
| After-Sales Support | Maintenance, spare parts, repairs. | Ongoing |
Dialysis RO/Water Treatment Plant Installation Service Process in Mauritius: Workflow
- {"steps":["Initial Inquiry Received: The process begins with a client (e.g., hospital, clinic) contacting the service provider with a requirement for a Dialysis RO/Water Treatment Plant.","Needs Assessment & Site Survey: A technical team visits the client's premises to understand their specific needs, water quality, space availability, power supply, and existing infrastructure. This is crucial for designing a tailored solution.","Requirement Gathering: Detailed discussions are held to confirm the required capacity, flow rates, treatment standards (e.g., WHO, local regulations), and any special features.","Preliminary Proposal & Quotation: Based on the site survey and requirement gathering, a preliminary proposal and quotation are prepared and presented to the client for review and discussion."],"title":"Phase 1: Inquiry & Consultation"}
- {"steps":["Detailed System Design: Engineers create a comprehensive design for the RO/Water Treatment Plant, including component selection, piping schematics, electrical diagrams, and control system logic.","Material Sourcing & Procurement: Once the design is approved, all necessary components, equipment, and raw materials are sourced and procured from reputable suppliers.","Project Planning & Scheduling: A detailed project plan is developed, outlining timelines for procurement, fabrication, installation, testing, and commissioning, along with resource allocation.","Client Approval of Design & Schedule: The final design and project schedule are presented to the client for their formal approval before proceeding."],"title":"Phase 2: Design & Planning"}
- {"steps":["Component Fabrication/Assembly: Key components, such as skid-mounted RO units, pre-treatment modules, and control panels, are fabricated or assembled by the service provider or their partners.","Quality Control Checks: Rigorous quality control inspections are performed at various stages of fabrication to ensure all components meet design specifications and industry standards.","Factory Acceptance Testing (FAT) - Optional: For larger or complex systems, FAT may be conducted at the manufacturer's facility to verify performance before shipment."],"title":"Phase 3: Fabrication & Pre-Assembly"}
- {"steps":["Site Preparation: The installation area is prepared, including ensuring adequate space, access for equipment, and necessary utility connections (power, drainage, raw water inlet).","Equipment Delivery & Placement: The fabricated modules and components are transported to the site and carefully positioned according to the layout plan.","Mechanical Installation: Piping, pumps, filters, membranes, and other mechanical components are installed and connected.","Electrical & Instrumentation Installation: Electrical wiring, control panels, sensors, and instrumentation are installed and connected.","Plumbing & Drainage Connections: Connections to the building's water supply, drainage, and RO permeate/reject water lines are made."],"title":"Phase 4: Installation & On-Site Setup"}
- {"steps":["Pre-commissioning Checks: A thorough inspection of all installed components and connections is performed to ensure everything is correctly installed and safe.","System Flushing & Sanitization: The entire system is flushed to remove any debris and then sanitized according to strict protocols to ensure water purity.","Performance Testing: The RO/Water Treatment Plant is operated under various conditions to test its performance, including flow rates, pressure, water quality (TDS, conductivity, microbial counts), and energy consumption.","Water Quality Analysis: Independent laboratory analysis is conducted to verify that the treated water meets all specified dialysis water standards.","Commissioning Report: A detailed commissioning report is generated, documenting all test results, observations, and any adjustments made.","Client Acceptance Testing (CAT): The client is invited to witness the testing and commissioning process and formally accept the operational system."],"title":"Phase 5: Testing & Commissioning"}
- {"steps":["Operator Training: Comprehensive training is provided to the client's operational and maintenance staff on system operation, routine maintenance, troubleshooting, and safety procedures.","Documentation Handover: All relevant documentation, including user manuals, operating procedures, maintenance schedules, as-built drawings, and commissioning reports, is handed over to the client.","Final Handover: A formal handover of the fully operational Dialysis RO/Water Treatment Plant is completed, signifying project completion.","Defect Liability Period: A specified period during which the service provider is responsible for rectifying any defects that may arise."],"title":"Phase 6: Training & Handover"}
- {"steps":["Preventive Maintenance Contracts: Offering ongoing maintenance services to ensure optimal performance and longevity of the system.","Spare Parts Supply: Ensuring timely availability of essential spare parts (e.g., filters, membranes, pumps).","Troubleshooting & Repair Services: Providing prompt technical support and repair services in case of any issues.","System Upgrades & Modifications: Offering services for upgrading or modifying the system as per evolving needs or regulatory changes."],"title":"Phase 7: After-Sales Support & Maintenance"}
Dialysis Ro/water Treatment Plant Installation Service Cost In Mauritius
Installing a Reverse Osmosis (RO) and water treatment plant for dialysis in Mauritius involves a complex process with varying costs. These costs are influenced by several key factors, making it essential for healthcare providers to obtain detailed quotes tailored to their specific needs. The primary goal of such a plant is to ensure ultra-pure water, free from contaminants, pyrogens, and endotoxins, which is critical for the safety and efficacy of hemodialysis treatment. The pricing typically encompasses the equipment itself, installation labor, plumbing and electrical work, commissioning, and often ongoing maintenance contracts. The specific capacity of the plant, the level of purification required, the brand and technology employed, and the site's existing infrastructure all play a significant role in the final price. Local regulations and compliance requirements can also add to the overall expense.
| Service Component | Estimated Cost Range (MUR) | Notes |
|---|---|---|
| Small Dialysis Unit (e.g., 5-10 stations) | 300,000 - 700,000 | Includes basic RO, pre-treatment, and installation. Higher end for better quality components and more features. |
| Medium Dialysis Unit (e.g., 10-20 stations) | 600,000 - 1,500,000 | More robust systems with advanced pre-treatment and higher capacity. Likely includes more automation. |
| Large Dialysis Center/Hospital | 1,200,000 - 3,000,000+ | Custom-designed, high-capacity plants with comprehensive multi-stage purification, redundancy, and advanced control systems. |
| Equipment Costs (RO Unit) | 150,000 - 1,000,000+ | Varies significantly based on brand, capacity, and purification stages. |
| Pre-treatment System | 50,000 - 250,000+ | Depends on raw water quality and the number of filtration stages. |
| Installation Labor & Plumbing/Electrical | 50,000 - 300,000+ | Site-specific and depends on complexity and extent of work. |
| Commissioning & Validation | 20,000 - 100,000 | Essential for ensuring water quality compliance. |
| Annual Maintenance Contract | 30,000 - 150,000+ | Covers routine servicing, filter replacements, and emergency support. |
Key Pricing Factors for Dialysis RO/Water Treatment Plant Installation in Mauritius
- Plant Capacity: The volume of purified water required per day or per dialysis session directly impacts the size and cost of the RO membranes, pumps, and storage tanks.
- Level of Purification & Technology: Advanced multi-stage purification systems, including UV sterilization, ultrafiltration, and heat disinfection capabilities, will be more expensive than basic RO systems.
- Equipment Brand & Quality: Reputable international brands known for their reliability and advanced technology often command higher prices. Local sourcing of components might offer cost savings but could also impact long-term durability.
- Pre-treatment Requirements: The quality of the incoming municipal water will determine the extent of pre-treatment needed (e.g., sediment filters, carbon filters, water softeners). Heavily contaminated water requires more sophisticated and costly pre-treatment stages.
- Installation Complexity & Site Conditions: The physical location of the installation, accessibility, existing plumbing and electrical infrastructure, and the need for any structural modifications will affect labor costs.
- Plumbing & Electrical Work: The extent of new pipework, electrical wiring, and power supply upgrades required to integrate the plant into the dialysis unit.
- Automation & Monitoring Systems: Advanced systems for automated backwashing, remote monitoring, and data logging can increase the initial investment.
- Commissioning & Testing: Thorough testing and validation of the system to ensure it meets all water quality standards for dialysis.
- After-Sales Support & Maintenance Contracts: The cost of warranty, spare parts availability, and ongoing service agreements can be a significant long-term expense.
- Regulatory Compliance: Ensuring the plant meets Mauritian health and safety standards, which may involve specific certifications or inspections.
Affordable Dialysis Ro/water Treatment Plant Installation Service Options
Finding affordable dialysis RO/water treatment plant installation services is crucial for healthcare facilities. This involves understanding the different options available, exploring value bundles that offer comprehensive solutions, and implementing cost-saving strategies without compromising on water quality or system reliability. A well-designed and efficiently installed RO/water treatment system ensures the safety and efficacy of dialysis treatments, directly impacting patient well-being and operational efficiency.
| Cost-Saving Strategy | Description | Potential Impact |
|---|---|---|
| Bulk Purchasing of Components | Negotiating lower prices by ordering filters, membranes, and other consumables in larger quantities. | Significant reduction in recurring operational costs. |
| Phased Installation Approach | Breaking down the installation into stages, potentially deferring some non-critical components or upgrades to a later date. | Spreads capital expenditure over time, improving cash flow. |
| Exploring Refurbished Equipment | Considering certified refurbished RO units or components, which can offer substantial savings over brand-new equipment. | Lower initial investment cost. |
| Optimized System Sizing | Accurate assessment of daily water needs to avoid oversizing the system, which leads to higher initial and operational costs. | Reduced capital expenditure and lower energy consumption. |
| Preventive Maintenance Contracts | Investing in regular, scheduled maintenance to prevent costly breakdowns and extend the lifespan of the system. | Minimizes emergency repair costs and downtime. |
| Energy-Efficient Components | Selecting RO pumps and other equipment with high energy efficiency ratings. | Lower electricity bills over the system's operational life. |
| DIY Pre-Installation Preparation (where applicable) | For facilities with qualified in-house technicians, handling certain preparatory tasks like basic plumbing or site preparation. | Reduces labor costs from the installation provider. |
| Long-Term Service Agreements | Negotiating bundled installation and long-term service contracts to potentially secure better overall pricing. | Predictable maintenance costs and potential discounts on combined services. |
Value Bundles for Dialysis RO/Water Treatment Plant Installation
- {"title":"Basic Installation Package","description":"Includes essential components: RO unit, pre-filters, post-filters, basic plumbing, and initial system startup. Ideal for smaller clinics or those with existing infrastructure."}
- {"title":"Standard Installation Package","description":"Builds on the basic package with added features like a more robust storage tank, advanced monitoring sensors, basic water quality testing, and extended warranty on key components. Suitable for most medium-sized facilities."}
- {"title":"Premium Installation Package","description":"Offers a comprehensive solution including high-capacity RO units, redundant systems for uninterrupted operation, advanced automation and remote monitoring, full water quality analysis and certification, ongoing maintenance contracts, and customized training for staff. Designed for larger hospitals or facilities with critical uptime requirements."}
- {"title":"Customizable Solution Bundles","description":"Allows facilities to select specific components and services to tailor a package that meets their unique needs and budget. This flexibility ensures you only pay for what you require."}
Verified Providers In Mauritius
Finding trusted and verified healthcare providers is paramount for ensuring quality care and peace of mind. In Mauritius, Franance Health stands out as a premier platform for connecting individuals with a network of accredited and highly qualified healthcare professionals. Their rigorous credentialing process and commitment to patient well-being make them the discerning choice for healthcare needs. This document outlines Franance Health's credentials and elaborates on why they represent the best option for accessing verified medical services.
| Why Franance Health is the Best Choice | Key Benefits for Patients |
|---|---|
| Access to Verified Professionals: Eliminates the uncertainty of finding qualified doctors, dentists, therapists, and other specialists. | Peace of Mind: Knowing that your chosen provider has undergone a thorough vetting process. |
| Specialized Care: Easily find providers with specific expertise for complex medical conditions or niche treatments. | Efficient Healthcare Navigation: Saves time and effort in the search for appropriate medical care. |
| Improved Patient Outcomes: Connecting with experienced and competent professionals can lead to better diagnoses and treatment plans. | Trust and Reliability: Building confidence in the healthcare system through transparent and accountable provider selection. |
| Comprehensive Network: A wide range of medical disciplines are represented, catering to diverse healthcare needs. | Empowered Decision-Making: Access to information about provider credentials helps patients make informed choices. |
| Commitment to Quality: Franance Health actively promotes a culture of excellence within its provider network. | Safer Healthcare Experience: Reduced risk of encountering unqualified or unethical practitioners. |
Franance Health's Verification Process: A Commitment to Excellence
- Rigorous Credentialing: Franance Health employs a multi-stage verification process for all providers. This includes thorough background checks, verification of medical licenses and certifications from relevant authorities, and confirmation of educational qualifications from accredited institutions.
- Experience and Specialization Validation: Beyond basic credentials, Franance Health assesses the practical experience and specializations of their healthcare professionals. This ensures that patients are matched with experts in their specific medical fields.
- Professional References and Peer Review: Where applicable, Franance Health may solicit professional references and consider peer review feedback to further validate a provider's competence and reputation within the medical community.
- Ongoing Monitoring: The commitment to quality doesn't end at initial verification. Franance Health engages in ongoing monitoring of its providers, which can include patient feedback mechanisms and periodic reviews of their standing with regulatory bodies.
- Adherence to Ethical Standards: All Franance Health providers are expected to adhere to the highest ethical standards and professional conduct, ensuring patient privacy, respect, and informed consent.
Scope Of Work For Dialysis Ro/water Treatment Plant Installation Service
This Scope of Work (SOW) outlines the requirements for the installation of a Dialysis Reverse Osmosis (RO) / Water Treatment Plant. It covers all technical deliverables, standard specifications, and activities necessary for the successful commissioning and handover of the system to meet the stringent demands of dialysis treatment.
| Technical Deliverable | Description | Standard Specification/Requirement |
|---|---|---|
| Site Survey Report | Detailed assessment of the installation site, including water source analysis, available space, power supply, drainage, and any potential challenges. | To be completed prior to equipment delivery. Must include photographic evidence and measurements. |
| System Design & Layout Drawings | Detailed engineering drawings showing the proposed layout of the RO/Water Treatment Plant, including all components, piping, and electrical connections. | Must comply with relevant national and international standards (e.g., AAMI, ISO, local health regulations). Reviewed and approved by the client. |
| Material & Equipment Procurement | Procurement of all necessary components, consumables, and specialized tools for the installation. | All materials must be of medical grade, food grade, or compliant with dialysis water standards. Certificates of conformance and material traceability required. |
| Plumbing & Piping Installation | Installation of all inlet, outlet, and internal piping for the RO/Water Treatment Plant, including pre-treatment filters, RO membranes, post-treatment units, and distribution lines. | Piping materials to be CPVC, SS316L, or PEX as per specification. Joints to be solvent-welded, fusion-welded, or compression-fitted to prevent leaks. Proper supports and insulation required. |
| Electrical Wiring & Control Panel Installation | Installation of electrical connections, control panel, sensors, actuators, and associated wiring for the entire system. | All wiring to comply with local electrical codes and standards. Control panel to be NEMA rated or equivalent. GFCI protection required where applicable. |
| System Leak Testing | Thorough testing of all piping and connections to ensure no leaks are present. | Pressurized testing with water or air as appropriate. All detected leaks to be rectified immediately. |
| Initial Flushing & Sanitization | Flushing of the entire system to remove debris and residual manufacturing agents, followed by chemical or UV sanitization. | Flushing to continue until water quality parameters are met. Sanitization protocols to be approved by the client. Documentation of flushing and sanitization procedures. |
| Water Quality Testing & Validation Report | Comprehensive testing of the treated water at various stages of the process to ensure it meets dialysis water quality standards. | Testing to include parameters like total dissolved solids (TDS), conductivity, pH, turbidity, microbial counts (total viable count, endotoxins), and specific ion concentrations (e.g., sodium, potassium, calcium, magnesium, chloride). Must comply with AAMI RD52:2015 or equivalent. Validation report signed by an accredited laboratory or qualified technician. |
| System Performance & Flow Rate Verification | Verification of the system's operational parameters, including flow rates, pressure, and membrane rejection rates. | Measured parameters must match or exceed design specifications. Performance data recorded and documented. |
| Commissioning Certificate | Formal documentation certifying that the RO/Water Treatment Plant has been installed, tested, and commissioned to meet all specified requirements. | Signed by the installer and the client representative. |
| As-Built Drawings | Revised drawings reflecting the actual installation of the system, including any modifications made during the installation process. | Accurate representation of the final installed system. |
| Operation & Maintenance (O&M) Manuals | Comprehensive manuals detailing the operation, maintenance, troubleshooting, and spare parts for the installed system. | Provided in English and/or local language, electronic and/or hard copy. |
| Operator Training Sessions | On-site training for the client's maintenance and operational staff on the proper use, maintenance, and basic troubleshooting of the RO/Water Treatment Plant. | Training to be hands-on and practical. Training attendance record and feedback forms. |
Project Phases and Key Activities
- Phase 1: Pre-Installation & Site Preparation
- Phase 2: System Delivery & Unpacking
- Phase 3: Installation & Plumbing
- Phase 4: Electrical Connections & Control Integration
- Phase 5: Pre-Commissioning & System Testing
- Phase 6: Commissioning & Performance Validation
- Phase 7: Training & Handover
- Phase 8: Post-Installation Support & Documentation
Service Level Agreement For Dialysis Ro/water Treatment Plant Installation Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the installation service of Dialysis Reverse Osmosis (RO) and Water Treatment Plants. This SLA is a critical component of the overall service contract between [Your Company Name] and [Client Name] for the aforementioned installation.
| Service Component | Response Time (Business Hours) | Uptime Guarantee (Post-Installation, Initial 90 Days) | Notes |
|---|---|---|---|
| On-site Assessment & Planning | Within 2 business days of request | N/A | Includes initial site visit and consultation. |
| Installation Commencement | Scheduled within 1-2 weeks of approval and site readiness (dependent on equipment availability) | N/A | Dates to be mutually agreed upon. |
| Critical System Malfunction (during installation) | Immediate response (within 4 business hours) for on-site presence | N/A | Applies to issues preventing further installation progress. |
| Routine Installation Support (during business hours) | Within 8 business hours | N/A | For queries or minor adjustments during the installation phase. |
| Post-Installation System Uptime | N/A | 99.5% | Calculated over a 24-hour period, excluding scheduled maintenance and client-induced issues. |
| Emergency Support (post-installation, first 90 days) | Within 4 business hours for remote diagnosis, 8 business hours for on-site technician dispatch | N/A | Applies to critical system failures impacting dialysis treatment. |
| Non-Emergency Support (post-installation, first 90 days) | Within 16 business hours for remote diagnosis, 24 business hours for on-site technician dispatch | N/A | For non-critical issues or performance degradation. |
Scope of Service
- On-site assessment and site preparation consultation.
- Delivery and unboxing of all RO/Water Treatment Plant components.
- Assembly and installation of the RO/Water Treatment Plant system.
- Integration with existing plumbing and electrical infrastructure.
- System testing and initial calibration.
- Basic operator training on system functionality and maintenance.
- Post-installation support for a defined period.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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