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Dosimetry Program Management Service (TLD Badge Coordination) in Egypt
Engineering Excellence & Technical Support
Dosimetry Program Management Service (TLD Badge Coordination) High-standard technical execution following OEM protocols and local regulatory frameworks.
Unrivaled TLD Accuracy & Calibration
Our Egypt-based TLD badge coordination service guarantees exceptional dosimetric accuracy through rigorous calibration against international standards. We utilize advanced reader technology and meticulously managed TLD phosphors, ensuring precise radiation dose monitoring for all personnel, minimizing measurement uncertainties, and upholding the highest levels of radiation safety compliance in accordance with Egyptian Nuclear & Radiological Regulatory Authority (ENRRA) guidelines.
Real-time TLD Tracking & Inventory Management
Leveraging a robust digital platform, our service provides Egypt-wide real-time tracking of all issued TLD badges. This ensures a comprehensive and up-to-date inventory, facilitating efficient distribution, retrieval, and replacement processes. Our system minimizes the risk of lost or misplaced badges and provides immediate visibility into badge status for enhanced program efficiency and compliance reporting for Egyptian facilities.
Secure & Compliant Radiation Dose Reporting
We deliver secure, encrypted, and ENRRA-compliant radiation dose reports tailored for Egyptian healthcare and industrial facilities. Our service ensures all data is handled with the utmost confidentiality and integrity, providing clear, actionable insights into personnel exposure levels. This streamlines reporting requirements, supports proactive radiation safety management, and facilitates seamless audits within Egypt's regulatory framework.
What Is Dosimetry Program Management Service (Tld Badge Coordination) In Egypt?
Dosimetry Program Management Service (TLD Badge Coordination) in Egypt is a specialized service focused on the acquisition, deployment, calibration, maintenance, and secure management of Thermoluminescent Dosimetry (TLD) badges for occupational radiation exposure monitoring. This service ensures regulatory compliance with Egyptian nuclear and radiation safety standards by providing a robust system for tracking individual doses received by personnel working with ionizing radiation. It encompasses the entire lifecycle of TLD badges, from procurement and initial profiling of personnel to periodic exchange, processing of exposure data, and reporting.
| Who Needs This Service? | Typical Use Cases |
|---|---|
| Hospitals and Healthcare Facilities: Radiology departments (X-ray, CT, interventional cardiology), Nuclear Medicine departments, Radiation Oncology centers, and any other areas utilizing medical imaging or radiotherapy equipment that generates ionizing radiation. | Monitoring radiation exposure for radiographers, radiologists, radiation therapists, nurses, technicians, and support staff working in proximity to X-ray machines, linear accelerators, and radioactive sources. |
| Industrial Facilities: Industries employing radiographic testing (e.g., oil and gas, construction, manufacturing) for non-destructive examination (NDE), and facilities utilizing industrial radiography sources for inspection purposes. | Tracking radiation doses for industrial radiographers, inspectors, and maintenance personnel working with portable or fixed radiographic sources (e.g., Iridium-192, Cobalt-60). |
| Research and Academic Institutions: Laboratories utilizing research-grade X-ray machines, particle accelerators, or radioactive isotopes for scientific experiments and education. | Ensuring compliance for researchers, technicians, and students working with radioactive materials or radiation-generating equipment in laboratory settings. |
| Veterinary Clinics and Hospitals: Facilities employing diagnostic imaging equipment such as X-ray machines for animal care. | Monitoring exposure for veterinarians, veterinary technicians, and support staff involved in radiological procedures on animals. |
| Any entity in Egypt authorized to use or possess sources of ionizing radiation and employing personnel who may be exposed to occupational doses. | Providing a comprehensive and compliant dosimetry program that meets national regulatory requirements for the protection of radiation workers. |
Key Components of the TLD Badge Coordination Service
- Acquisition and Inventory Management: Procuring a sufficient quantity of calibrated TLD badges from accredited manufacturers and maintaining an accurate inventory. This includes tracking badge serial numbers, types, and assigned personnel.
- Personnel Profiling and Assignment: Establishing and maintaining a comprehensive database of radiation workers, including their personal identification, work location, job function, and assigned TLD badge. This allows for accurate dose attribution.
- Deployment and Issuance: Distributing TLD badges to authorized personnel based on their radiation exposure risk assessment and work schedule. This often involves detailed instructions on wear and handling.
- Periodic Exchange and Collection: Implementing a scheduled program for the regular collection of used TLD badges and the issuance of fresh ones. This ensures that exposure data is collected at appropriate intervals (e.g., monthly, quarterly).
- Reading and Data Processing: Sending collected TLD badges to accredited dosimetry laboratories for analysis. This involves specialized equipment to measure the stored energy (light emission) and convert it into absorbed dose values. Subsequent data processing and validation are crucial.
- Dose Record Keeping and Reporting: Maintaining secure and retrievable records of individual occupational radiation doses, as mandated by regulatory bodies. This includes generating periodic reports for management and regulatory oversight, detailing cumulative doses and compliance status.
- Calibration and Quality Assurance: Ensuring that TLD badges and reading equipment are regularly calibrated against traceable standards. Implementing a robust quality assurance program to guarantee the accuracy and reliability of the dosimetry data.
- Loss/Damage Management: Establishing protocols for handling lost, damaged, or compromised TLD badges, including investigation and re-issuance procedures.
- Regulatory Compliance: Ensuring that all aspects of the dosimetry program adhere to the regulations and guidelines set forth by the Egyptian Nuclear and Radiological Regulatory Authority (ENRRA) or equivalent national bodies.
Who Needs Dosimetry Program Management Service (Tld Badge Coordination) In Egypt?
Effective dosimetry program management, specifically TLD badge coordination, is crucial for ensuring the safety of personnel and compliance with radiation regulations in Egypt. This service is essential for organizations that utilize ionizing radiation in their operations.
| Customer Type | Key Departments/Functions | Primary Need for TLD Badge Coordination |
|---|---|---|
| Hospitals & Healthcare | Radiology, Nuclear Medicine, Radiation Therapy, Interventional Procedures | Monitoring occupational radiation exposure for physicians, technicians, nurses, and support staff, ensuring patient safety, and regulatory compliance. |
| Industrial (NDT, Manufacturing) | Radiography Inspection, Quality Control, Material Analysis | Protecting inspectors and technicians from radiation hazards during on-site or in-house inspections, compliance with industrial safety standards. |
| Research & Academia | Physics Labs, Medical Research, Radiation Experiments | Ensuring the safety of researchers, students, and faculty working with radioactive materials or equipment, facilitating research ethics and compliance. |
| Government & Regulatory | Licensing, Inspection, Enforcement, Radiation Protection Agencies | Verifying compliance of other organizations, assessing radiation risks, and maintaining national radiation safety records. |
| Petroleum & Petrochemical | Pipeline Inspection, Equipment Maintenance, Quality Assurance | Safeguarding field technicians and engineers exposed to radiation during inspections and integrity checks. |
Target Customers and Departments Requiring TLD Badge Coordination in Egypt:
- Hospitals and Healthcare Facilities:
- Radiology Departments: X-ray, CT scan, interventional radiology units.
- Nuclear Medicine Departments: For diagnostic and therapeutic procedures involving radioisotopes.
- Radiation Therapy (Oncology) Departments: Where high-energy radiation is used for cancer treatment.
- Emergency Departments: Where imaging procedures are frequently performed.
- Operating Rooms: Especially those utilizing fluoroscopy.
- Critical Care Units: Where portable X-ray units may be used.
- Laboratory Services: Involved in handling radioisotopes or radioactive samples.
- Central Sterile Supply Departments (CSSD): If employing radiation sterilization.
- Industrial Facilities:
- Non-Destructive Testing (NDT) Companies: Utilizing industrial radiography (X-ray, gamma-ray) for quality control.
- Petroleum and Petrochemical Industry: For inspection of pipelines, storage tanks, and equipment.
- Manufacturing and Fabrication Plants: Involved in welding inspection and material analysis.
- Mining and Mineral Processing: Where naturally occurring radioactive materials (NORM) may be present.
- Water Treatment Plants: Potentially using radiation for sterilization.
- Research and Academic Institutions:
- University Laboratories: Conducting research involving radioactive sources or radiation-generating equipment.
- Medical Research Centers: Investigating new diagnostic or therapeutic applications of radiation.
- Physics and Engineering Departments: With experimental setups involving radiation.
- Government and Regulatory Bodies:
- Egyptian Atomic Energy Authority (EAEA) and its affiliated departments: Responsible for radiation safety and licensing.
- Ministry of Health and Population: Overseeing healthcare facility compliance.
- Ministry of Environment: Concerned with radiation protection and waste management.
- Inspectorates and Enforcement Agencies: Conducting site inspections and ensuring adherence to regulations.
- Veterinary Clinics and Animal Hospitals:
- Those offering diagnostic imaging services like X-rays.
- Security and Defense Sector:
- Facilities utilizing radiation for inspection or security screening (e.g., airport security, cargo screening).
- Other Entities:
- Any organization employing individuals who may be exposed to ionizing radiation in their work, even if not a primary function.
Dosimetry Program Management Service (Tld Badge Coordination) Process In Egypt
The Dosimetry Program Management Service, specifically the TLD (Thermoluminescent Dosimeter) Badge Coordination process in Egypt, involves a structured workflow to ensure the accurate and efficient monitoring of radiation exposure for personnel working with ionizing radiation. This service is crucial for compliance with national safety regulations and for protecting workers' health. The process begins with an inquiry from a facility requiring TLD badges and culminates in the return and analysis of the used badges, providing essential dosimetry data.
| Stage | Description | Key Activities | Responsible Parties | Timeline (Typical) |
|---|---|---|---|---|
| Inquiry and Application | A facility requiring radiation monitoring services initiates contact and formally applies for TLD badges. | Contacting the authorized dosimetry service provider, submitting an application form, providing details of personnel to be monitored (name, ID, work area), and specifying the required badge type and quantity. | Facility Radiation Safety Officer (RSO) / Designated Personnel, National Center for Radiation Research and Technology (NCRRT) or authorized dosimetry service provider. | 1-3 business days |
| Badge Issuance and Distribution | The dosimetry service provider prepares and distributes the TLD badges to the requesting facility. | Preparation of TLD badges with unique identifiers linked to individual personnel, packaging, and dispatch to the facility. | Authorized dosimetry service provider. | 2-5 business days |
| Wear and Exposure Period | Personnel wear the TLD badges during their work shifts in radiation areas. | Correct and consistent wearing of the TLD badge as per established protocols, ensuring it is worn in the designated location (e.g., chest, thyroid), and avoiding any damage or interference with the badge. | Radiation workers, Facility RSO. | Typically 1-3 months (depending on monitoring frequency) |
| Badge Return and Collection | At the end of the monitoring period, used TLD badges are collected and returned to the dosimetry service provider. | Collection of used badges from all personnel, secure packaging, and dispatch back to the service provider. | Facility RSO / Designated Personnel, Courier services (if applicable). | 1-3 business days |
| Analysis and Reporting | The returned TLD badges are analyzed to determine the radiation dose received by each individual. | Reading of TLD chips using specialized equipment, data processing, calculation of dose, and generation of a dosimetry report. | Authorized dosimetry service provider (e.g., NCRRT's Dosimetry Laboratory). | 5-10 business days |
| Record Keeping and Archiving | Dosimetry reports and associated data are maintained for regulatory and historical purposes. | Maintaining a comprehensive database of all TLD badge readings, personnel information, and historical exposure data, adhering to national regulations for record retention. | Authorized dosimetry service provider, Facility RSO. | Ongoing |
| Re-issuance and Continuous Monitoring | New TLD badges are issued for the subsequent monitoring period, continuing the cycle of radiation exposure monitoring. | Facilitating the next cycle of badge issuance based on the ongoing needs of the facility, ensuring no gap in monitoring. | Authorized dosimetry service provider, Facility RSO. | Concurrent with the end of the previous cycle |
Key Stages of TLD Badge Coordination in Egypt
- Inquiry and Application
- Badge Issuance and Distribution
- Wear and Exposure Period
- Badge Return and Collection
- Analysis and Reporting
- Record Keeping and Archiving
- Re-issuance and Continuous Monitoring
Dosimetry Program Management Service (Tld Badge Coordination) Cost In Egypt
The cost of Dosimetry Program Management Services, specifically TLD (Thermoluminescent Dosimeter) badge coordination, in Egypt can vary significantly due to several factors. These services are crucial for occupational radiation safety, ensuring that individuals working with or around radiation sources are monitored for their exposure levels. The pricing is generally structured around the number of badges managed, the frequency of badge exchange and analysis, and the level of reporting required.
| Service Component | Estimated Range (EGP - Egyptian Pounds) | Notes |
|---|---|---|
| Per TLD Badge (Monthly Exchange) | 50 - 150 EGP | This is a typical range per badge for a standard monthly monitoring program. It often includes badge rental, analysis, and basic reporting. |
| Per TLD Badge (Quarterly Exchange) | 40 - 100 EGP | Quarterly exchanges usually have a lower per-badge cost compared to monthly due to less frequent processing. |
| Initial Setup/Registration Fee | 500 - 3,000 EGP | A one-time fee for setting up the client's account, assigning badge numbers, and initial onboarding. |
| Detailed Reporting & Analysis (Optional) | Varies (per report or service) | Additional charges may apply for specialized reports, statistical analysis, or historical data retrieval beyond standard offerings. |
| Lost/Damaged Badge Replacement | 200 - 600 EGP | Fee to replace a lost or damaged TLD badge, often covering the cost of the badge itself and its processing. |
Key Pricing Factors for TLD Badge Coordination in Egypt
- Number of TLD Badges: This is the most significant cost driver. A larger number of badges generally leads to a lower per-badge cost due to economies of scale.
- Frequency of Badge Exchange and Analysis: Most programs require monthly or quarterly badge exchanges and analysis. More frequent exchanges and analyses will increase overall costs.
- Type of TLD Badges: While less common, there might be variations in the type of TLD badges used, potentially impacting cost.
- Reporting Requirements: The complexity and frequency of reports, including summary reports, individual exposure reports, and compliance documentation, can influence pricing.
- Accreditation and Certification of Service Provider: Reputable providers with international or national accreditation for dosimetry services may command higher prices.
- Scope of Service: Some providers offer a comprehensive service that includes badge distribution, collection, analysis, and detailed reporting, while others might offer a more basic analysis only.
- Technology Used: The sophistication of the reader technology and data management systems employed by the service provider can also affect costs.
- Location of Service within Egypt: While national pricing is common, very remote locations might incur slightly higher logistical costs for badge transport.
Affordable Dosimetry Program Management Service (Tld Badge Coordination) Options
Managing a TLD (Thermoluminescent Dosimetry) badge program can be a complex but critical task for ensuring radiation safety. Our Affordable Dosimetry Program Management Service is designed to streamline this process, offering cost-effective solutions without compromising on accuracy or compliance. We focus on providing value through efficient coordination, clear communication, and strategic cost-saving measures.
| Cost-Saving Strategy | Description | Benefit |
|---|---|---|
| Bulk Badge Purchasing | Leveraging our established relationships with TLD manufacturers, we can negotiate better rates for larger badge orders, passing the savings directly to you. | Reduced per-badge cost, lower overall program expenditure. |
| Optimized Badge Rotation & Usage | We analyze your personnel's exposure patterns to recommend optimal badge rotation schedules, minimizing unnecessary badge usage and associated costs. | Minimized waste of unused badges, direct reduction in ordering frequency. |
| Streamlined Logistics & Shipping | Efficient batching of badge distribution and collection reduces shipping costs and administrative overhead. | Lower shipping fees, reduced labor for handling and processing. |
| Digital Reporting & Record Keeping | Transitioning to digital reports and records eliminates printing and storage costs associated with physical documents. | Elimination of printing, paper, and physical storage expenses. |
| Proactive Issue Resolution | Early identification and resolution of potential program issues prevent costly delays, re-dos, or non-compliance fines. | Avoidance of unexpected expenses and penalties. |
Key Features & Value Bundles
- Comprehensive TLD Badge Coordination: We handle the entire lifecycle of your TLD badges, from ordering and distribution to collection, processing, analysis, and reporting.
- Dedicated Program Management: A single point of contact ensures efficient communication and timely resolution of any program-related queries or issues.
- Compliance Assurance: We ensure your program adheres to all relevant regulatory requirements and industry best practices.
- Data Integrity & Reporting: Secure and accurate data management with customizable reporting options to meet your specific needs.
- Value Bundle 1: Basic Compliance: Includes essential badge coordination, standard processing, and quarterly reporting. Ideal for organizations with straightforward dosimetry needs and a focus on core compliance.
- Value Bundle 2: Enhanced Oversight: Adds semi-annual program reviews, detailed incident reporting support, and personalized training materials. Suited for organizations requiring more in-depth analysis and proactive risk management.
- Value Bundle 3: Premium Partnership: Offers dedicated on-site support (as needed), customized workflow integration, and advanced analytics for trend identification and optimization. Best for organizations with complex radiation use cases or a strategic focus on radiation safety program enhancement.
Verified Providers In Egypt
In Egypt's rapidly growing healthcare sector, distinguishing between truly qualified and less reputable providers can be a significant challenge for patients seeking reliable medical care. Verified providers offer a crucial layer of assurance, indicating that their qualifications, facilities, and practices meet stringent national and international standards. Among these, Franance Health stands out, not just for its commitment to excellence but also for the comprehensive credentialing process it undergoes. This document outlines why Franance Health represents the best choice for your healthcare needs in Egypt, detailing their credentials and the rigorous verification that underpins their services.
| Verification Aspect | Franance Health's Commitment | Patient Benefit |
|---|---|---|
| Regulatory Compliance | Meets and often exceeds all national healthcare regulations and licensing requirements set by the MOHP. | Ensures that the facility and its services are legal, safe, and operate under established Egyptian healthcare laws. |
| Global Quality Standards | Pursues and maintains international accreditations (e.g., JCI, ISO), demonstrating adherence to globally recognized best practices. | Provides access to a level of care that aligns with the highest international benchmarks, enhancing trust and confidence. |
| Medical Expertise | Rigorous vetting of all physicians, confirming board certifications, licenses, and specialized training. | Guarantees that patients are treated by highly qualified and experienced medical professionals. |
| Technological Advancement | Invests in and verifies the performance of advanced medical equipment and diagnostic tools. | Offers access to accurate diagnoses and effective treatments utilizing the latest medical technologies. |
| Patient Safety & Care Quality | Implements and auditable quality management systems and stringent patient safety protocols. | Minimizes risks, ensures a high standard of clinical care, and promotes positive patient outcomes. |
| Data Security | Adheres to strict data privacy regulations and employs advanced security measures for patient information. | Protects sensitive patient health information from unauthorized access or breaches. |
Key Franance Health Credentials and Verification Pillars:
- Accreditation by the Egyptian Ministry of Health and Population (MOHP): This foundational accreditation signifies adherence to national healthcare regulations, safety protocols, and quality of care standards. It is a mandatory requirement for all healthcare facilities operating in Egypt.
- International Healthcare Accreditation (e.g., JCI, ISO): Franance Health actively pursues and maintains accreditations from internationally recognized bodies such as the Joint Commission International (JCI) or ISO certifications. These accreditations demonstrate a commitment to global best practices in patient safety, infection control, clinical governance, and continuous quality improvement.
- Physician Board Certification and Licensing: All physicians affiliated with Franance Health undergo thorough verification of their medical licenses, board certifications, and specialized training. This ensures that practitioners possess the highest levels of expertise and are legally qualified to practice in their respective fields.
- Advanced Technology and Equipment Verification: Franance Health invests in state-of-the-art medical technology and equipment. The procurement and maintenance of these resources are subject to verification processes to ensure they are up-to-date, calibrated, and meet stringent safety and efficacy standards.
- Robust Quality Management Systems (QMS): The organization implements and adheres to comprehensive Quality Management Systems. These systems are regularly audited and reviewed to ensure continuous improvement in all aspects of patient care, from diagnosis to treatment and follow-up.
- Patient Safety Protocols: Franance Health's commitment to patient safety is paramount, with verified protocols in place for medication management, infection prevention, surgical safety, and fall prevention. These protocols are aligned with international best practices and are subject to ongoing monitoring.
- Data Privacy and Security Compliance: In line with global standards and Egyptian regulations, Franance Health ensures the secure handling and protection of patient data. Verification processes confirm compliance with data privacy laws and robust cybersecurity measures.
- Continuous Professional Development (CPD) for Staff: The organization mandates and supports continuous professional development for all its healthcare professionals, ensuring they remain updated with the latest medical advancements, techniques, and research.
Scope Of Work For Dosimetry Program Management Service (Tld Badge Coordination)
This Scope of Work outlines the requirements for a Dosimetry Program Management Service, specifically focusing on the coordination of Thermoluminescent Dosimeter (TLD) badges. The service will encompass all aspects of TLD badge management, from procurement and distribution to data processing and reporting, ensuring compliance with regulatory requirements and internal safety protocols. The objective is to provide a comprehensive and efficient dosimetry service to monitor radiation exposure for personnel operating within regulated environments.
| Deliverable | Description | Standard Specification/Requirement | Frequency/Timeline |
|---|---|---|---|
| TLD Badge Procurement | Sourcing and acquiring appropriate TLD badges that meet the specific radiation detection needs (e.g., type of radiation, energy range). | ISO 9001 certified manufacturers, NIST traceable calibration, appropriate badge design for wearability and environmental conditions. | As needed, based on inventory levels and projected personnel changes. |
| Badge Distribution Log | Maintaining a detailed record of TLD badge issuance to individual personnel, including unique badge ID, personnel ID, issue date, and authorized issuer. | Secure, tamper-evident system for tracking badge assignments. Data integrity measures in place. | Daily during distribution periods. |
| Badge Collection Log | Documenting the return of TLD badges from personnel, including unique badge ID, personnel ID, collection date, and authorized collector. | Secure, tamper-evident system for tracking badge returns. Data integrity measures in place. | Daily during collection periods. |
| Exposure Data Processing | Accurate reading and interpretation of TLD badge data to determine individual radiation exposure levels. | Utilizing accredited dosimetry laboratories with NVLAP accreditation or equivalent. Data cross-validation protocols. | Within 30 days of badge collection. |
| Individual Exposure Reports | Providing individual personnel with clear and concise reports of their cumulative radiation exposure over specified periods. | Reports to include personnel name, ID, badge ID, dose received (e.g., shallow dose equivalent, deep dose equivalent), and monitoring period. Confidentiality maintained. | Monthly or quarterly, as per regulatory requirements or client agreement. |
| Aggregate Exposure Summary Reports | Generating summary reports of aggregate radiation exposure for specific groups, departments, or the entire facility. | Reports to include statistical analysis, trends, and comparison against regulatory dose limits. De-identified data for general reporting. | Quarterly and annually. |
| Dosimetry Program Audit Trail | Maintaining a complete and auditable record of all dosimetry program activities, including badge issuance, collection, readings, and reporting. | Secure, unalterable digital or physical records. Retrievable for at least the duration mandated by regulatory bodies. | Continuously maintained and available upon request. |
| Calibration Certificates | Providing documentation of the calibration status of TLD readers and associated equipment. | Calibration performed by accredited laboratories, NIST traceable standards, certificates to include calibration date and next due date. | Annually for all equipment. |
| Incident Report (if applicable) | Reporting any unusual or suspected high radiation exposure events promptly. | Immediate notification to designated client personnel. Detailed report to follow within 24 hours, including contributing factors and corrective actions. | As needed, upon identification of an incident. |
| Program Review and Recommendations | Periodic review of the dosimetry program's effectiveness and provision of recommendations for improvement. | Analysis of exposure trends, badge utilization, and potential cost-saving measures. Documented recommendations. | Annually, or as agreed upon. |
Key Responsibilities and Services
- TLD Badge Procurement and Inventory Management
- Distribution and Collection Coordination
- Data Acquisition and Processing
- Exposure Record Keeping and Archiving
- Reporting and Analysis
- Quality Assurance and Calibration
- Regulatory Compliance and Auditing Support
- Training and Consultation
- Secure Data Management and Confidentiality
Service Level Agreement For Dosimetry Program Management Service (Tld Badge Coordination)
This Service Level Agreement (SLA) defines the performance standards and guarantees for the Dosimetry Program Management Service (TLD Badge Coordination). It outlines the expected response times for critical issues and the required uptime for the service. This agreement ensures the timely and reliable operation of the TLD badge management process, crucial for radiation safety monitoring.
| Service Level | Target | SLA Guarantee | Measurement Method |
|---|---|---|---|
| Critical Incident Response Time | 1 hour | 99.5% of critical incidents responded to within 1 hour | Timestamp of incident report vs. timestamp of first response/action |
| Routine Inquiry Response Time | 4 business hours | 98% of routine inquiries responded to within 4 business hours | Timestamp of inquiry submission vs. timestamp of initial response |
| System Uptime Guarantee | 99.9% | 99.9% monthly uptime | System monitoring tools tracking availability |
| Data Integrity | 100% | 100% data integrity with regular audits | Periodic data audits and validation checks |
Service Level Objectives
- 1. Critical Incident Response Time: Time elapsed from the reported critical incident to the initiation of investigation and corrective action by the service provider.
- 2. Routine Inquiry Response Time: Time elapsed from the submission of a routine inquiry to the provision of an initial response by the service provider.
- 3. System Uptime Guarantee: The percentage of time the TLD badge coordination system is available and fully operational.
- 4. Data Integrity: Assurance that all dosimetry data is accurately recorded, processed, and stored.
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