Verified Service Provider in Egypt
Radiation Safety, Shielding & Dosimetry in Egypt
Engineering Excellence & Technical Support
Comprehensive Radiation Safety, Shielding & Dosimetry solutions. High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Radiation Shielding for Nuclear Facilities
Egypt is investing in cutting-edge radiation shielding technologies and materials for its growing nuclear energy program. This includes the design and implementation of robust containment structures, concrete barriers, and specialized shielding for reactor vessels, fuel handling systems, and waste management facilities, ensuring maximum protection for personnel and the environment.
Nationwide Personnel Dosimetry Program Enhancement
A significant focus is placed on upgrading Egypt's national personnel dosimetry services. This involves deploying advanced thermoluminescent dosimeters (TLDs) and potentially electronic personal dosimeters (EPDs) across all radiation-exposed occupational groups, from healthcare professionals to industrial radiographers, ensuring accurate and real-time monitoring of individual radiation doses.
Development of Localized Radiation Monitoring Networks
Egypt is establishing and expanding localized radiation monitoring networks, integrating portable and fixed detectors. These networks will enhance the ability to swiftly assess environmental radiation levels, detect any anomalies, and provide crucial data for emergency response preparedness, particularly around critical infrastructure and industrial sites.
Available Capabilities
Select Your Service Track
What Is Radiation Safety, Shielding & Dosimetry In Egypt?
Radiation safety, shielding, and dosimetry in Egypt are critical components of ensuring the responsible and secure use of ionizing radiation across various sectors, with a particular emphasis on healthcare. This category encompasses the principles, practices, and technologies employed to protect individuals and the environment from the harmful effects of radiation. Its importance in the Egyptian healthcare system stems from the increasing reliance on medical imaging and radiation therapy, which, while offering significant diagnostic and therapeutic benefits, inherently involve radiation exposure. Therefore, robust radiation safety protocols, effective shielding designs for facilities, and accurate dosimetry to measure and monitor radiation doses are paramount to patient and occupational health, as well as to meet national and international regulatory standards.
| Area of Application | Importance in Egyptian Healthcare | Key Considerations |
|---|---|---|
| Diagnostic Imaging (X-ray, CT, Fluoroscopy, Mammography) | Essential for accurate diagnosis; requires minimizing patient dose and protecting staff. | ALARA principle (As Low As Reasonably Achievable), optimized imaging parameters, lead aprons, shielding of examination rooms. |
| Nuclear Medicine | Involves administering radioactive materials for diagnosis and therapy; requires strict containment and dose monitoring. | Ventilation systems, shielded hot labs, personal dosimetry for staff, safe handling of radiopharmaceuticals, patient isolation when necessary. |
| Radiation Therapy (External Beam and Brachytherapy) | High-energy radiation used to treat cancer; demands precise dose delivery and robust shielding. | Thick concrete bunkers, interlocks, beam-blocking devices, patient positioning accuracy, dosimetry for treatment verification, staff shielding. |
| Interventional Radiology | Combines imaging and therapeutic procedures; significant potential for staff and patient exposure. | Lead drapes, mobile lead shields, pulsed fluoroscopy, specialized protective eyewear, real-time dose monitoring for staff. |
| Research and Development | Use of radiation in medical research requires adherence to safety standards. | Designated research areas, appropriate shielding, controlled access, radiation monitoring. |
Key Aspects of Radiation Safety, Shielding & Dosimetry in Egyptian Healthcare:
- Patient Safety: Minimizing unnecessary radiation exposure to patients undergoing diagnostic imaging procedures (X-ray, CT, fluoroscopy, nuclear medicine) and ensuring appropriate doses in radiation therapy to maximize treatment efficacy while minimizing side effects.
- Occupational Safety: Protecting healthcare professionals (radiologists, radiographers, technologists, nurses, physicians) from excessive radiation exposure during their work, particularly in interventional radiology, brachytherapy, and nuclear medicine departments.
- Regulatory Compliance: Adhering to national regulations and guidelines set by the Egyptian Nuclear and Radiological Regulatory Authority (ENRRA) and international recommendations from bodies like the International Atomic Energy Agency (IAEA).
- Facility Design and Shielding: Implementing appropriate structural shielding (lead, concrete, baryte plaster) in X-ray rooms, CT suites, radiotherapy bunkers, and nuclear medicine labs to contain radiation within designated areas.
- Equipment Quality Control: Regularly testing and calibrating radiation-producing equipment to ensure it functions optimally, delivers accurate doses, and minimizes stray radiation.
- Personal Dosimetry: Utilizing various types of dosimeters (e.g., thermoluminescent dosimeters - TLDs, optically stimulated luminescence dosimeters - OSLDs) to measure and record the radiation doses received by individual workers.
- Emergency Preparedness: Developing protocols and plans to manage potential radiation incidents or accidents within healthcare facilities.
- Training and Education: Providing comprehensive training programs for healthcare personnel on radiation physics, biological effects of radiation, safety procedures, and the proper use of radiation equipment.
- Waste Management: Implementing safe procedures for the handling, storage, and disposal of radioactive waste generated from medical procedures.
Who Benefits From Radiation Safety, Shielding & Dosimetry In Egypt?
Radiation safety, shielding, and dosimetry are critical for protecting individuals and the environment from the harmful effects of ionizing radiation. In Egypt, these practices benefit a wide range of stakeholders across various healthcare facility types. The primary goal is to minimize radiation exposure to patients, healthcare professionals, and the public while ensuring the effective use of radiation in medical diagnosis and treatment.
| Healthcare Facility Type | Primary Benefit | Key Radiation Safety Measures |
|---|---|---|
| Hospitals (General and Specialized) | Safe and effective diagnostic imaging (radiography, CT, fluoroscopy), radiotherapy services, nuclear medicine procedures. | Lead shielding in X-ray rooms, concrete barriers, dose monitoring badges for staff, patient dose optimization techniques, quality assurance of imaging equipment. |
| Radiology and Imaging Centers | Accurate and safe diagnostic imaging services. | Shielded examination rooms, collimators to limit beam size, regular equipment calibration, staff training on radiation protection. |
| Oncology Centers/Cancer Treatment Facilities | Precise and safe delivery of radiation therapy. | High-level shielding in treatment rooms (linear accelerators, brachytherapy suites), strict protocols for radioactive source handling, patient dosimetry for accurate treatment planning, staff dosimeters. |
| Nuclear Medicine Departments | Safe use of radiopharmaceuticals for diagnosis and limited therapy. | Shielded hot labs, fume hoods for handling radioactive materials, dose monitoring for staff and patients, proper waste management of radioactive materials. |
| Primary Healthcare Centers (with basic diagnostic imaging) | Basic diagnostic imaging capabilities with minimized risk. | Appropriate shielding for X-ray units, adherence to basic radiation protection principles, trained personnel. |
| Research Institutions (with medical applications) | Safe utilization of radiation sources for research and development in medicine. | Designated shielded areas for radiation experiments, strict protocols for handling radioactive materials, independent radiation safety officers, dosimetry for researchers. |
Target Stakeholders and Healthcare Facility Types Benefiting from Radiation Safety, Shielding & Dosimetry in Egypt
- Patients undergoing diagnostic imaging (X-rays, CT scans)
- Patients receiving radiation therapy for cancer treatment
- Healthcare professionals (radiologists, radiographers, radiation oncologists, nurses, technicians)
- Medical physicists responsible for radiation safety and equipment calibration
- Public in proximity to healthcare facilities and during transport of radioactive materials
- Regulatory bodies overseeing radiation protection standards
- Emergency responders dealing with radiation incidents
- Researchers utilizing radiation in medical studies
Radiation Safety, Shielding & Dosimetry Implementation Framework
This framework outlines a comprehensive, step-by-step lifecycle for the implementation of Radiation Safety, Shielding, and Dosimetry programs. It covers the entire process from initial assessment and planning through design, construction, commissioning, operation, maintenance, and eventual decommissioning, ensuring continuous compliance and effective risk management.
| Phase | Key Steps | Key Activities | Deliverables/Outputs | Responsible Parties |
|---|---|---|---|---|
| Phase 1: Assessment & Planning | 1.1 Needs Assessment | Identify radiation sources, potential exposures, regulatory requirements, and existing infrastructure. | Risk Assessment Report, Regulatory Analysis, Program Scope Definition. | Radiation Safety Officer (RSO), Health Physicist, Management. |
| 1.2 Policy & Procedure Development | Establish radiation safety policies, operating procedures, and emergency plans. | Radiation Safety Manual, Standard Operating Procedures (SOPs), Emergency Response Plan. | RSO, Health Physicist, Legal/Compliance. | |
| 1.3 Resource Allocation | Determine budget, personnel, and equipment needs for implementation. | Budget Proposal, Staffing Plan, Equipment List. | Management, Finance, RSO. | |
| Phase 2: Design & Engineering | 2.1 Shielding Design | Calculate required shielding based on source strength, geometry, and dose limits. | Shielding Design Specifications, Material Selection, Structural Drawings. | Health Physicist, Shielding Engineer, Structural Engineer. |
| 2.2 Dosimetry System Design | Select appropriate dosimetry devices and establish monitoring protocols. | Dosimetry Program Design, Device Selection Criteria, Exposure Monitoring Plan. | Health Physicist, Dosimetry Provider. | |
| 2.3 Facility Layout & Controls | Design room layouts, interlocks, signage, and access control systems. | Facility Layout Drawings, Control System Specifications, Safety Signage Plan. | Architect, Radiation Safety Engineer, Facility Manager. | |
| Phase 3: Procurement & Construction/Installation | 3.1 Procurement | Purchase shielding materials, radiation sources, dosimetry equipment, and monitoring devices. | Purchase Orders, Vendor Contracts, Equipment Specifications. | Procurement Department, RSO, Engineering. |
| 3.2 Construction/Installation | Construct shielding, install radiation-generating equipment, and set up dosimetry systems. | As-Built Drawings, Installation Records, Quality Control Reports. | Construction Team, Installation Engineers, RSO. | |
| Phase 4: Commissioning & Verification | 4.1 Pre-Operational Testing | Test all safety systems, interlocks, and radiation monitoring equipment. | Test Reports, Calibration Certificates, System Checklists. | Commissioning Team, RSO, Equipment Vendors. |
| 4.2 Shielding Verification | Measure radiation levels to confirm shielding effectiveness. | Shielding Survey Reports, Dose Rate Measurements, Verification Certificates. | Health Physicist, Independent Testing Agency. | |
| 4.3 Dosimetry System Validation | Validate the accuracy and reliability of the dosimetry system. | Dosimetry System Validation Report, Performance Metrics. | Health Physicist, Dosimetry Provider. | |
| Phase 5: Operational Implementation | 5.1 Staff Training | Train all personnel on radiation safety procedures, device usage, and emergency protocols. | Training Records, Competency Assessments, Certification. | RSO, Training Department. |
| 5.2 Operational Launch | Begin routine operations with established safety protocols and monitoring. | Operational Procedures, Monitoring Logs, Incident Reporting System. | All Personnel, RSO. | |
| Phase 6: Maintenance & Calibration | 6.1 Routine Maintenance | Perform regular maintenance on all radiation safety equipment and shielding. | Maintenance Logs, Service Reports, Replacement Parts Inventory. | Maintenance Staff, RSO. |
| 6.2 Calibration | Calibrate all radiation detection and measurement equipment according to regulatory requirements. | Calibration Certificates, Calibration Schedules, Traceability Records. | Calibration Technicians, RSO, Accredited Laboratories. | |
| Phase 7: Record Keeping & Reporting | 7.1 Data Management | Maintain accurate records of radiation exposures, surveys, training, and maintenance. | Electronic/Physical Record Systems, Database. | RSO, Administrative Staff. |
| 7.2 Regulatory Reporting | Submit required reports to regulatory bodies. | Annual Reports, Incident Reports, Compliance Submissions. | RSO, Management. | |
| Phase 8: Review & Audit | 8.1 Internal Audits | Conduct periodic internal audits to assess compliance and identify areas for improvement. | Audit Reports, Corrective Action Plans. | Internal Audit Team, RSO. |
| 8.2 External Audits | Facilitate external regulatory inspections and audits. | Inspection Reports, Regulatory Findings, Improvement Plans. | Regulatory Agencies, RSO. | |
| Phase 9: Decommissioning & Disposal | 9.1 Planning | Develop decommissioning plans for radiation sources and contaminated equipment. | Decommissioning Plan, Waste Management Plan, Disposal Procedures. | Health Physicist, RSO, Waste Management Specialist. |
| 9.2 Execution | Safely remove, decontaminate, and dispose of radioactive materials and equipment. | Decommissioning Records, Waste Manifests, Disposal Certificates. | Decommissioning Team, Licensed Disposal Facilities. | |
| Phase 10: Sign-off & Closure | 10.1 Final Review | Conduct a final review of all documentation and compliance records. | Final Project Report, Compliance Checklist. | RSO, Project Manager, Senior Management. |
| 10.2 Formal Sign-off | Obtain formal sign-off from all stakeholders indicating successful implementation and closure. | Sign-off Documentation, Project Closure Report. | Senior Management, Regulatory Authorities (if applicable). |
Radiation Safety, Shielding & Dosimetry Implementation Lifecycle
- Phase 1: Assessment & Planning
- Phase 2: Design & Engineering
- Phase 3: Procurement & Construction/Installation
- Phase 4: Commissioning & Verification
- Phase 5: Operational Implementation
- Phase 6: Maintenance & Calibration
- Phase 7: Record Keeping & Reporting
- Phase 8: Review & Audit
- Phase 9: Decommissioning & Disposal
- Phase 10: Sign-off & Closure
Radiation Safety, Shielding & Dosimetry Pricing Factors In Egypt
This document outlines the key pricing factors and cost ranges associated with Radiation Safety, Shielding, and Dosimetry services and products in Egypt. The costs are influenced by a variety of elements, including the complexity of the project, the specific type of service or product required, regulatory compliance demands, the expertise of the providers, and the geographical location within Egypt. Understanding these variables is crucial for accurate budgeting and procurement in the field of radiation safety.
| Category | Specific Item/Service | Typical Cost Range (EGP - Egyptian Pounds) | Notes/Factors Influencing Cost |
|---|---|---|---|
| Radiation Safety Consulting & Assessments | Initial Radiation Safety Assessment | 5,000 - 25,000 | Size of facility, number of sources, complexity of operations |
| Radiation Safety Consulting & Assessments | Development of Radiation Safety Programs | 10,000 - 50,000+ | Scope of program, regulatory adherence level, organizational size |
| Radiation Safety Consulting & Assessments | Licensing and Regulatory Compliance Support | 8,000 - 40,000+ | Complexity of licensing, specific regulatory body requirements |
| Radiation Safety Consulting & Assessments | Radiation Safety Officer (RSO) Services (outsourced) | 3,000 - 15,000 per month | Frequency of visits, scope of responsibilities, qualifications of RSO |
| Shielding Design & Installation | Shielding Design Services | 7,000 - 30,000+ | Complexity of design, type of radiation, required attenuation levels |
| Shielding Design & Installation | Lead Shielding (material cost per kg) | 300 - 800 | Purity of lead, market fluctuations, volume purchased |
| Shielding Design & Installation | Concrete Shielding (cost per cubic meter) | 1,500 - 4,000 | Concrete density, reinforcement requirements, labor costs |
| Shielding Design & Installation | Specialty Shielding Materials (e.g., Borated Polyethylene) | Variable (high) | Type of material, required thickness, specialized fabrication |
| Shielding Design & Installation | Installation Labor (per day/project) | 1,000 - 5,000+ | Complexity of installation, skill level required, duration of project |
| Dosimetry Services | Personal Dosimeters (e.g., TLD, OSL badges) | 50 - 200 per badge per quarter | Type of dosimeter, reading frequency, contractual agreements |
| Dosimetry Services | Area Monitoring Dosimeters | 100 - 400 per unit per quarter | Type of detector, monitoring period, reporting requirements |
| Dosimetry Services | Dosimetry Report Generation & Analysis | Included in service cost or additional 500 - 2,000 per report | Level of detail, statistical analysis required |
| Equipment & Instrumentation | Radiation Survey Meters (basic) | 10,000 - 50,000 | Accuracy, sensitivity, brand, features (e.g., data logging) |
| Equipment & Instrumentation | Gamma Spectrometers | 100,000 - 1,000,000+ | Detector type, resolution, software capabilities |
| Equipment & Instrumentation | Calibration Services for Instruments | 1,000 - 5,000 per instrument | Type of instrument, complexity of calibration, certification requirements |
| Training & Education | Basic Radiation Safety Training Course | 1,000 - 3,000 per participant | Duration, content depth, accreditation |
| Training & Education | Specialized Radiation Safety Training (e.g., for specific technologies) | 3,000 - 10,000+ per participant | Expertise of trainers, hands-on components, certification |
| Emergency Preparedness | Development of Emergency Response Plans | 15,000 - 60,000+ | Size of facility, types of potential emergencies, regulatory mandates |
Key Pricing Factors
- Type of Service/Product
- Scope and Complexity
- Regulatory Requirements
- Material Selection (for Shielding)
- Technology and Equipment
- Expertise and Experience of Providers
- Location and Accessibility
- Project Timeline and Urgency
- Ongoing Monitoring and Maintenance
- Certification and Accreditation
Value-driven Radiation Safety, Shielding & Dosimetry Solutions
Value-driven radiation safety, shielding, and dosimetry solutions are paramount for organizations handling radioactive materials or employing radiation-based technologies. Optimizing budgets and ROI in this critical category involves a strategic approach that balances safety compliance, operational efficiency, and the long-term cost-effectiveness of chosen solutions. This requires a deep understanding of regulatory requirements, potential risks, technological advancements, and the specific needs of your application.
| Category | Optimization Strategy | Budget Impact | ROI Driver |
|---|---|---|---|
| Radiation Safety Planning | Thorough Risk Assessment & Needs Analysis | Reduced unnecessary purchases; targeted investment | Minimized waste; ensured effective risk mitigation |
| Shielding Materials & Design | Modular, Scalable, & Long-Term Cost of Ownership Analysis | Avoids frequent replacements; optimizes material usage | Reduced capital expenditure over time; extended asset life |
| Dosimetry Systems | Leverage Technology (automation, analytics) & Proactive Maintenance | Lower operational costs (labor, error reduction); extended equipment life | Improved data accuracy for better decision-making; reduced downtime |
| Vendor Management | Strategic Partnerships & Bulk Purchasing | Negotiated pricing; potential for discounts | Consistent supply chain; access to expert support |
| Personnel Training | Comprehensive & Ongoing Education | Investment in human capital | Reduced incidents & associated costs; increased operational efficiency |
| Compliance | Adherence to Regulations & Standards | Avoids fines & legal fees | Maintained operational license; protected reputation |
Key Strategies for Budget & ROI Optimization:
- Comprehensive Risk Assessment & Needs Analysis: Before investing, thoroughly assess your specific radiation risks, potential exposure levels, and regulatory obligations. This ensures you procure only the necessary and most effective solutions, avoiding overspending on unnecessary features or redundant systems.
- Prioritize Regulatory Compliance: Invest in solutions that meet or exceed all relevant national and international safety standards and regulations. Non-compliance can lead to significant fines, operational disruptions, and reputational damage, far outweighing the initial cost of compliant solutions.
- Leverage Technology for Efficiency: Explore modern dosimetry systems that offer automated data collection, real-time monitoring, and advanced analytics. This reduces manual labor, minimizes errors, and provides deeper insights for better risk management and resource allocation.
- Modular and Scalable Solutions: Opt for shielding and safety equipment that can be adapted or expanded as your needs evolve. This avoids costly rip-and-replace scenarios and allows for phased investments as your operations grow or change.
- Long-Term Cost of Ownership Analysis: Look beyond the initial purchase price. Consider factors like maintenance, calibration, consumables, training, and disposal. A slightly higher upfront investment in a more durable or efficient solution can yield significant savings over its lifespan.
- Strategic Vendor Partnerships: Build relationships with reputable vendors who offer expertise, ongoing support, and competitive pricing. Consider bulk purchasing, service agreements, and trade-in programs where applicable.
- Invest in Training and Education: Well-trained personnel are crucial for effective radiation safety. Investing in comprehensive training reduces the likelihood of incidents, minimizes downtime, and maximizes the utilization of your safety equipment.
- Data-Driven Decision Making: Utilize the data collected from dosimetry and monitoring systems to identify trends, optimize safety protocols, and justify future investments. Demonstrating the ROI through reduced incidents, improved compliance, and enhanced operational efficiency is key.
- Explore Refurbished or Certified Pre-Owned Equipment: For certain applications, high-quality refurbished shielding or older generation dosimetry equipment (still compliant and functional) can offer substantial cost savings. Ensure thorough inspection and certification.
- Proactive Maintenance and Calibration: Regular maintenance and calibration of shielding and dosimetry equipment prevent failures, ensure accuracy, and prolong the lifespan of your assets, ultimately reducing unexpected repair costs and downtime.
Franance Health: Managed Radiation Safety, Shielding & Dosimetry Experts
Franance Health is a leading provider of managed radiation safety, shielding, and dosimetry services. We leverage our extensive credentials and strategic OEM partnerships to deliver comprehensive and reliable solutions for your radiation management needs.
| OEM Partner | Specialization/Services Offered | Benefits of Partnership |
|---|---|---|
| Leading Manufacturer of X-ray Imaging Systems | Shielding design and verification for diagnostic imaging suites; radiation safety training for imaging personnel; equipment calibration and maintenance support. | Access to cutting-edge shielding materials and design software; guaranteed compatibility and performance; enhanced safety protocols for imaging environments. |
| Global Provider of Linear Accelerators (LINACs) for Radiotherapy | Shielding design and validation for high-energy photon and electron beam rooms; personnel dosimetry services for radiation therapy staff; radiation safety program development and implementation. | Expertise in complex shielding calculations for high-dose-rate facilities; reliable and accurate dosimetry for occupational exposure monitoring; streamlined regulatory compliance support. |
| Specialized Manufacturer of Radiation Detection and Measurement Equipment | Calibration and maintenance of survey meters and portal monitors; selection and implementation of appropriate detection systems for various radiation sources; quality assurance for monitoring equipment. | Access to the latest in radiation detection technology; ensures the accuracy and reliability of your monitoring infrastructure; expert guidance on optimizing detection strategies. |
| Manufacturer of Advanced Personal Dosimetry Systems | Provision and analysis of whole-body and extremity dosimeters; development of personalized dosimetry programs; advanced interpretation of dose data for risk assessment. | High-precision and reliable dose measurement; tailored solutions to meet specific occupational needs; in-depth analysis to inform safety policies and procedures. |
Our Credentials & OEM Partnerships
- Certified Radiation Safety Officers (CRSO)
- Certified Health Physicists (CHP)
- Accredited Dosimetry Laboratories
- ISO 9001 Certified Quality Management System
- Regulatory Compliance Expertise (NRC, state agencies, international standards)
- Extensive experience in medical, industrial, and research applications
Standard Service Specifications
This document outlines the standard service specifications, detailing the minimum technical requirements and deliverables for all services provided. Adherence to these specifications ensures consistent quality, reliability, and interoperability across our service offerings.
| Service Type | Minimum Uptime | Critical Incident Response | Data Encryption Standard | Key Deliverable |
|---|---|---|---|---|
| Cloud Hosting | 99.95% | 10 minutes | AES-256 | Service Level Agreement (SLA) Document |
| API Services | 99.9% | 15 minutes | TLS 1.2+ | API Documentation (Swagger/OpenAPI) |
| Database Management | 99.99% | 15 minutes | AES-256 | Backup and Recovery Plan |
| Managed Services | 99.8% | 30 minutes | Varies by client requirement, but at least TLS 1.2+ | Monthly Performance Report |
Key Service Components and Requirements
- Service Availability: Minimum uptime of 99.9% per calendar month, excluding scheduled maintenance.
- Response Time: All critical incidents to receive an initial response within 15 minutes.
- Data Security: Compliance with all relevant data protection regulations (e.g., GDPR, CCPA). Data encryption at rest and in transit is mandatory.
- Performance Metrics: Services must meet defined performance benchmarks, including latency and throughput, as specified per service.
- Monitoring and Alerting: Comprehensive monitoring systems must be in place, with automated alerts for deviations from expected performance or availability.
- Documentation: Up-to-date technical documentation, including API specifications, user guides, and architectural diagrams, must be provided.
- Scalability: Services must be designed to scale horizontally and vertically to accommodate changing demand.
- Backup and Recovery: Robust backup and disaster recovery plans must be implemented, with defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
- Logging and Auditing: Detailed logging of all significant events and user actions is required for auditing and troubleshooting purposes.
- Security Patching: Timely application of security patches and updates to all underlying systems and software.
Local Support & Response Slas
This document outlines the Service Level Agreements (SLAs) for local support and response, including uptime guarantees and response times across various geographic regions. We are committed to providing robust and reliable services with clear performance benchmarks.
| Region | Uptime Guarantee | Critical Incident Response Time | Major Incident Response Time | Minor Incident Response Time |
|---|---|---|---|---|
| North America | 99.95% | 15 minutes | 1 hour | 4 hours |
| Europe | 99.90% | 30 minutes | 2 hours | 8 hours |
| Asia-Pacific | 99.90% | 30 minutes | 2 hours | 8 hours |
| Latin America | 99.85% | 45 minutes | 3 hours | 12 hours |
| Middle East & Africa | 99.85% | 45 minutes | 3 hours | 12 hours |
Key Definitions
- Uptime: The percentage of time a service is operational and available to users.
- Response Time: The maximum time allowed for initial acknowledgment and commencement of work on a reported incident.
- Downtime: Any period during which a service is unavailable.
- Critical Incident: An incident that severely impacts service functionality or availability for a significant number of users.
- Major Incident: An incident that causes partial degradation of service or impacts a limited number of users.
- Minor Incident: An incident that causes minimal disruption to service functionality or user experience.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your Radiation Safety, Shielding & Dosimetry in Egypt project in Egypt.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.