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CT Gantry Positioning, Leveling & Anchoring Service in Zimbabwe
Engineering Excellence & Technical Support
CT Gantry Positioning, Leveling & Anchoring Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Sub-Millimeter Accuracy CT Gantry Calibration
Our advanced laser alignment systems and specialized tooling ensure your CT gantry is calibrated to sub-millimeter precision. This guarantees optimal image quality, reduces artifacting, and maximizes diagnostic confidence for all your imaging needs in Zimbabwe.
Engineered Structural Integrity & Stability
We provide robust CT gantry leveling and anchoring solutions, utilizing vibration-dampening materials and high-tensile strength fasteners. This critical service ensures long-term operational stability, protects your valuable equipment from seismic or environmental shifts, and guarantees consistent performance across Zimbabwe's diverse conditions.
On-Site Expert Technicians & Rapid Response
Our certified CT gantry positioning and anchoring specialists are deployed directly to your facility in Zimbabwe, offering rapid response times for installations, maintenance, and emergency repairs. We minimize downtime with efficient, expert service, ensuring your medical imaging services remain operational and accessible.
What Is Ct Gantry Positioning, Leveling & Anchoring Service In Zimbabwe?
CT Gantry Positioning, Leveling & Anchoring Service in Zimbabwe refers to a specialized technical service focused on the precise installation and stabilization of Computed Tomography (CT) scanner gantries within a medical facility. This service ensures the gantry, the crucial component that houses the X-ray source and detectors and rotates around the patient, is situated at the exact predetermined coordinates, perfectly horizontal, and securely fastened to the building's infrastructure. Accurate positioning is paramount for optimal image acquisition, radiation safety, and the longevity of the equipment. The process involves meticulous surveying, mechanical adjustments, and structural integration to guarantee stability and alignment throughout the scanner's operational lifespan. This service is typically performed by highly trained biomedical engineers and technicians with expertise in medical imaging equipment installation and structural integrity.
| Who Needs This Service? | Typical Use Cases | |||
|---|---|---|---|---|
| Hospitals and Medical Imaging Centers: Facilities acquiring new CT scanners or relocating existing ones. | New Construction or Renovation Projects: When dedicated CT imaging rooms are being built or modified. | CT Scanner Maintenance and Upgrades: In cases where the gantry requires significant repositioning or re-anchoring due to structural changes or component replacements. | Compliance Audits: To ensure existing installations meet current safety and performance standards. | |
| Installation of New CT Scanner Suites: The foundational step in setting up a new diagnostic imaging department. | Relocation of CT Scanners: Moving equipment within a facility or to a new site, requiring recalibration and re-anchoring. | Post-Construction Remediation: Addressing any positional or leveling issues identified after initial installation. | Routine Preventative Maintenance: While not always a direct part of routine PM, it can be triggered by identified drift or instability. | Upgrading Existing Infrastructure: Ensuring the foundation for a new, potentially heavier or larger gantry is adequate. |
Key Aspects of CT Gantry Positioning, Leveling & Anchoring Service:
- Precise Positional Alignment: Verifying and adjusting the gantry's placement according to the manufacturer's specifications and the facility's architectural plans. This ensures the patient is positioned correctly within the imaging field and minimizes artifacts.
- Leveling: Achieving a perfectly horizontal orientation of the gantry. Deviations from level can lead to image distortions, increased mechanical stress, and inaccurate measurements.
- Anchoring: Securely fixing the gantry to the floor or supporting structures. This prevents any movement or vibration during scans, which is critical for image quality and patient safety. It also protects the delicate internal components from shock.
- Structural Assessment: Evaluating the suitability of the installation site, including floor load-bearing capacity and vibration isolation requirements.
- Alignment Verification: Post-installation checks using specialized tools and phantom scans to confirm the gantry's alignment and imaging performance.
- Compliance with Standards: Ensuring the installation adheres to international and local medical equipment installation standards, including radiation safety protocols.
Who Needs Ct Gantry Positioning, Leveling & Anchoring Service In Zimbabwe?
CT (Computed Tomography) gantry positioning, leveling, and anchoring services are crucial for ensuring the optimal performance, safety, and longevity of CT imaging equipment. In Zimbabwe, these specialized services are essential for a variety of healthcare facilities and medical imaging providers that operate CT scanners. Maintaining precise alignment and stability of the CT gantry is paramount for accurate image acquisition, minimizing patient and staff exposure to radiation, and preventing costly mechanical failures. This service is not a routine maintenance task but a specialized intervention performed during installation, after significant equipment relocation, or when performance issues indicate a need for recalibration and stabilization.
| Target Customer Type | Typical Departments/Areas within the Facility | Reason for Service Requirement |
|---|---|---|
| Public Hospitals | Radiology Department, Imaging Suites, CT Scan Rooms | New CT scanner installation, relocation of existing equipment, periodic checks for accuracy, response to performance degradation or error codes. |
| Private Hospitals | Radiology Department, Advanced Imaging Units, CT Scan Rooms | Similar to public hospitals, with a focus on maintaining high diagnostic accuracy, patient throughput, and equipment uptime for competitive service delivery. |
| Diagnostic Imaging Centers | CT Scan Suites, Imaging Bays | Primary business is CT imaging, requiring meticulous calibration for consistent diagnostic quality and efficiency. Service needed during setup of new centers or after equipment upgrades/moves. |
| Medical Imaging Clinics | Dedicated CT Rooms | Smaller scale operations that still rely heavily on CT diagnostics. Need for accurate positioning ensures reliable results and patient safety. |
| Research Institutions (if applicable) | Research Imaging Laboratories | Precise gantry alignment is critical for research studies requiring reproducible and highly accurate imaging data. Relocation or upgrades of research-grade CT scanners. |
| Government Health Ministries | Public Healthcare Facilities Network | Overseeing the installation and maintenance of CT scanners in government-run hospitals and clinics, ensuring standardized quality and safety across the public health system. |
Target Customers and Departments in Zimbabwe Requiring CT Gantry Positioning, Leveling & Anchoring Service
- Hospitals (Public and Private)
- Specialized Diagnostic Imaging Centers
- Radiology Departments
- Medical Imaging Clinics
- Research Institutions (if applicable)
- Government Health Ministries (for public health infrastructure)
Ct Gantry Positioning, Leveling & Anchoring Service Process In Zimbabwe
This document outlines the comprehensive service process for CT Gantry Positioning, Leveling & Anchoring in Zimbabwe, from initial inquiry to successful execution. Our aim is to provide a clear, step-by-step workflow ensuring efficient and professional service delivery.
| Phase | Step | Description | Key Activities | Deliverables/Outcome |
|---|---|---|---|---|
| 1: Inquiry & Initial Consultation | 1.1 Initial Contact | Client reaches out with a requirement for CT gantry services. | Phone call, email, or web inquiry. Gathering basic project details (location, type of CT, urgency). | Acknowledgement of inquiry, initial point of contact established. |
| 1: Inquiry & Initial Consultation | 1.2 Needs Assessment & Scope Definition | Understanding the specific requirements and outlining the service scope. | Discussion of client's needs, existing infrastructure, project timeline. Preliminary scope of work document. | Clear understanding of project requirements, preliminary service scope agreed upon. |
| 1: Inquiry & Initial Consultation | 1.3 Quotation & Proposal | Providing a detailed cost estimate and service plan. | Developing a comprehensive quotation including labor, materials, travel, and projected timeline. Presenting a formal proposal. | Client receives a detailed quotation and service proposal. |
| 1: Inquiry & Initial Consultation | 1.4 Contract Agreement | Formalizing the service agreement. | Client review and acceptance of the proposal. Signing of the service contract. | Executed service contract. |
| 2: Site Assessment & Planning | 2.1 Site Visit & Survey | On-site inspection to gather crucial data. | Measuring dimensions, assessing floor integrity, identifying power and access points, checking for obstructions, verifying room specifications. | Detailed site survey report, including measurements and photographic evidence. |
| 2: Site Assessment & Planning | 2.2 Structural Load Bearing Capacity Check | Ensuring the installation site can support the gantry's weight. | Consultation with building engineers if necessary, review of architectural plans. | Confirmation of structural integrity for gantry installation. |
| 2: Site Assessment & Planning | 2.3 Detailed Installation Plan | Developing a step-by-step plan for the physical execution. | Creating a workflow based on site assessment, specifying positioning strategy, leveling techniques, and anchoring methods. Identifying potential challenges and mitigation strategies. | Comprehensive site-specific installation plan. |
| 2: Site Assessment & Planning | 2.4 Logistics & Scheduling | Coordinating equipment, personnel, and timeline. | Arranging transport for personnel and equipment. Confirming site access and availability. Scheduling the installation date and time. | Confirmed logistics and schedule for the installation. |
| 3: Equipment & Material Preparation | 3.1 Tool & Equipment Check | Ensuring all necessary tools are in working order. | Pre-installation check of precision leveling instruments (laser levels, spirit levels), torque wrenches, lifting equipment, safety gear, anchoring tools, etc. | All required tools and equipment are present and calibrated. |
| 3: Equipment & Material Preparation | 3.2 Material Procurement | Sourcing and preparing anchoring materials. | Acquiring appropriate anchors, bolts, concrete admixtures (if applicable) as per gantry manufacturer specifications and site requirements. | All required anchoring materials are on-site. |
| 3: Equipment & Material Preparation | 3.3 Personnel Briefing | Ensuring the installation team is fully prepared. | Briefing the technical team on the installation plan, safety protocols, and specific site conditions. | Technically competent and safety-aware installation team. |
| 4: Execution - Positioning, Leveling & Anchoring | 4.1 Site Preparation & Safety | Setting up the work area and implementing safety measures. | Clearing the installation area, setting up safety barriers, ensuring adequate lighting and ventilation. Conducting a pre-work safety briefing. | Safe and controlled work environment established. |
| 4: Execution - Positioning, Leveling & Anchoring | 4.2 Gantry Positioning | Precisely placing the CT gantry in its designated location. | Using appropriate lifting and maneuvering equipment to carefully position the gantry according to the installation plan. | Gantry placed in the correct spatial orientation. |
| 4: Execution - Positioning, Leveling & Anchoring | 4.3 Precision Leveling | Ensuring the gantry is perfectly level. | Utilizing laser levels and other precision instruments to adjust the gantry to achieve perfect horizontal and vertical alignment. This is critical for image quality and gantry longevity. | Gantry is perfectly leveled to manufacturer specifications. |
| 4: Execution - Positioning, Leveling & Anchoring | 4.4 Anchoring & Securing | Permanently fixing the gantry to the floor. | Drilling anchor points (if required), installing specified anchors and bolts, and tightening them to the manufacturer's recommended torque. Ensuring a secure and stable foundation. | Gantry is securely and permanently anchored. |
| 4: Execution - Positioning, Leveling & Anchoring | 4.5 Initial Structural Checks | Verifying the stability of the installation. | Performing manual checks to ensure no movement or instability after anchoring. | Confirmation of initial structural integrity. |
| 5: Testing, Calibration & Handover | 5.1 Functional Testing | Verifying the operational status of the gantry. | Performing basic movements and checks of the gantry's mechanical and electrical functions (as applicable to positioning and leveling services). | Gantry functions as expected (mechanical movements, etc.). |
| 5: Testing, Calibration & Handover | 5.2 Precision Verification | Re-confirming alignment and leveling. | Using measurement tools to re-verify that the gantry remains perfectly level and positioned after all anchoring and initial testing. | Final confirmation of precision leveling and positioning. |
| 5: Testing, Calibration & Handover | 5.3 Documentation Review | Ensuring all project documentation is complete. | Reviewing installation logs, site assessment reports, and any calibration certificates. | Complete and accurate installation documentation. |
| 5: Testing, Calibration & Handover | 5.4 Client Walkthrough & Acceptance | Presenting the completed work to the client. | Conducting a walkthrough with the client to demonstrate the completed installation and address any questions. Obtaining client sign-off on the service completion. | Client acceptance and sign-off of the completed service. |
| 5: Testing, Calibration & Handover | 5.5 Handover of Documentation | Providing the client with all relevant project documents. | Issuing the final service report, installation certificates, and any other agreed-upon documentation. | Client receives all final project documentation. |
| 6: Post-Service & Follow-up | 6.1 Warranty Information | Informing the client about warranty coverage. | Providing details on the warranty for the positioning, leveling, and anchoring services. | Client is informed of warranty terms. |
| 6: Post-Service & Follow-up | 6.2 Feedback Collection | Gathering client feedback for service improvement. | Requesting feedback on the service process, professionalism, and overall satisfaction. | Client feedback received for continuous improvement. |
| 6: Post-Service & Follow-up | 6.3 Support Information | Providing contact details for future support. | Ensuring the client knows how to contact us for any future needs or questions. | Client has access to support contact information. |
CT Gantry Positioning, Leveling & Anchoring Service Workflow in Zimbabwe
- {"title":"Phase 1: Inquiry & Initial Consultation","description":"The process begins with the client's initial contact and culminates in a preliminary understanding of the project scope."}
- {"title":"Phase 2: Site Assessment & Planning","description":"Detailed on-site evaluation and meticulous planning to prepare for the physical installation."}
- {"title":"Phase 3: Equipment & Material Preparation","description":"Ensuring all necessary tools, equipment, and materials are readily available and in optimal condition."}
- {"title":"Phase 4: Execution - Positioning, Leveling & Anchoring","description":"The core service delivery, involving the precise physical manipulation and securing of the CT gantry."}
- {"title":"Phase 5: Testing, Calibration & Handover","description":"Verification of the installation's integrity and functionality, followed by official handover to the client."}
- {"title":"Phase 6: Post-Service & Follow-up","description":"Ensuring client satisfaction and addressing any immediate post-installation needs."}
Ct Gantry Positioning, Leveling & Anchoring Service Cost In Zimbabwe
Providing accurate cost estimates for CT gantry positioning, leveling, and anchoring services in Zimbabwe requires considering several crucial factors. These services are highly specialized, demanding skilled technicians, precise equipment, and adherence to strict safety and regulatory standards. The complexity of the installation, the specific CT scanner model, site accessibility, and the urgency of the service all play significant roles in determining the final price. It's essential for healthcare facilities to obtain detailed quotes from reputable service providers to ensure proper installation and minimize potential disruptions to critical medical imaging services.
| Service Component | Estimated Cost Range (ZWL) | Notes |
|---|---|---|
| Gantry Positioning & Maneuvering | 15,000 - 40,000 | Based on gantry weight, size, and site access difficulty. |
| Precision Leveling | 10,000 - 30,000 | Includes specialized tools and technician time for accurate calibration. |
| Anchoring (Standard) | 8,000 - 25,000 | Includes materials and labor for basic floor anchoring. |
| Anchoring (Seismic/Specialized) | 20,000 - 60,000+ | Required in earthquake-prone areas or for specific facility requirements. Costs can vary significantly. |
| Technician Labor (Per Day/Technician) | 5,000 - 15,000 | Reflects expertise and the typical duration of installation. |
| Travel & Accommodation (if applicable) | Variable | Dependent on distance and duration of the service call. |
| Total Estimated Range (Basic Installation) | 33,000 - 95,000+ | This is a general estimate and can fluctuate based on the factors mentioned above. Specialized anchoring will significantly increase the upper range. |
| Total Estimated Range (Complex/Seismic Installation) | 50,000 - 150,000+ | This range accounts for more challenging installations, seismic requirements, and potential site modifications. |
Key Pricing Factors for CT Gantry Positioning, Leveling & Anchoring in Zimbabwe:
- CT Scanner Model & Complexity: Different CT scanner models have varying gantry weights, dimensions, and installation requirements. More complex or heavier gantries may necessitate specialized lifting equipment and more extensive anchoring, increasing labor and equipment costs.
- Site Accessibility & Preparation: The ease of access to the installation site within the healthcare facility is a major factor. Difficult access (e.g., narrow corridors, multiple floors, lack of elevator access) can significantly increase labor time and the need for specialized moving equipment. Any required structural modifications to the room (e.g., reinforcement, power upgrades, ventilation) will add to the overall cost.
- Leveling Precision Requirements: CT gantries require extremely precise leveling for optimal image quality and scanner longevity. The degree of precision required and the time it takes to achieve it will influence labor costs.
- Anchoring Method & Materials: The type of anchoring required depends on the flooring and the gantry's weight and operational forces. This can range from standard bolting to more robust seismic anchoring, influencing the cost of materials and labor.
- Technician Expertise & Experience: Highly skilled and certified technicians with experience in CT gantry installations are essential. Their specialized knowledge and efficiency contribute to the service cost.
- Geographical Location within Zimbabwe: Travel and accommodation costs for technicians will vary depending on the location of the healthcare facility within Zimbabwe. Services in major cities like Harare and Bulawayo might have slightly different pricing compared to more remote areas due to logistical considerations.
- Urgency of Service: Emergency or expedited installation services will typically incur higher charges due to the need to reallocate resources and prioritize the job.
- Service Provider's Reputation & Overhead: Established service providers with a proven track record, advanced equipment, and robust support infrastructure may have higher operational costs that are reflected in their pricing.
- Warranty & Support: The inclusion of post-installation warranties, calibration checks, and ongoing support can add to the initial service cost but provide long-term value.
Affordable Ct Gantry Positioning, Leveling & Anchoring Service Options
Securing and precisely positioning a CT gantry is a critical step in its installation and ongoing maintenance. This ensures accurate imaging, patient safety, and operational efficiency. Our comprehensive service options focus on providing affordable solutions for CT gantry positioning, leveling, and anchoring. We understand the budgetary constraints faced by many healthcare facilities, and therefore, we offer flexible value bundles and strategic cost-saving measures designed to maximize your investment.
| Cost-Saving Strategy | Description | Benefit |
|---|---|---|
| Bundled Services | Combine multiple services into a single package for a discounted rate. | Reduces overall service costs by eliminating redundant travel and administrative fees. |
| Scheduled Maintenance Programs | Opt for regular, pre-planned service visits. | Minimizes emergency call-out charges and allows for proactive issue identification, preventing major repairs. |
| Off-Peak Scheduling | Schedule services during non-peak operational hours. | May offer reduced labor rates depending on service provider availability. |
| Multi-Site Agreements | For facilities with multiple locations, consolidate service contracts. | Leverage volume discounts and streamline service management across your organization. |
| Extended Service Contracts | Consider longer-term contracts for predictable budgeting. | Can lock in current rates and provide peace of mind against future price increases. |
| Remote Diagnostics (where applicable) | Utilize remote capabilities for initial assessments or minor adjustments. | Reduces the need for on-site visits for simpler issues. |
Value Bundles for CT Gantry Services
- {"title":"Basic Positioning & Anchoring Bundle","description":"This foundational package includes precise gantry placement according to manufacturer specifications and secure anchoring to the floor. Ideal for new installations or routine re-anchoring."}
- {"title":"Standard Leveling & Positioning Bundle","description":"Combines accurate gantry positioning with meticulous leveling adjustments. Essential for maintaining optimal image quality and preventing wear on mechanical components."}
- {"title":"Comprehensive Installation & Calibration Bundle","description":"Our premium offering includes initial gantry positioning, thorough leveling, secure anchoring, and a preliminary calibration check. Designed for complete peace of mind during new equipment setup."}
- {"title":"Preventative Maintenance & Re-Leveling Bundle","description":"Regular scheduled service that includes checking and readjusting gantry leveling and ensuring anchoring integrity. Crucial for extending equipment lifespan and preventing costly downtime."}
Verified Providers In Zimbabwe
In Zimbabwe's evolving healthcare landscape, identifying truly Verified Providers is paramount for ensuring quality and trustworthy medical services. Franance Health stands out as a beacon of reliability, meticulously vetting its network to bring you healthcare professionals and institutions that meet the highest standards. This commitment to verification isn't just a label; it's a promise of excellence, safety, and patient-centered care. Discover why Franance Health's credentialing process makes them the superior choice for your health needs.
| Franance Health Verified Provider | What it Means for You | Why it's the Best Choice |
|---|---|---|
| Certified Medical Professionals | Access to doctors, specialists, and nurses with verified degrees, licenses, and up-to-date certifications. | Ensures you receive care from competent and legally practicing healthcare experts, minimizing risks. |
| Reputable Healthcare Facilities | Hospitals, clinics, and diagnostic centers that have passed strict evaluations for hygiene, safety, technology, and patient comfort. | Provides a secure and well-equipped environment for treatments and procedures, promoting faster recovery. |
| Ethical Practice Assurance | Providers committed to upholding the highest ethical standards in patient care, communication, and data privacy. | Guarantees respectful, transparent, and confidential treatment, fostering trust and peace of mind. |
| Quality of Care Benchmark | Adherence to established best practices and continuous improvement initiatives in medical service delivery. | Ensures you benefit from modern, effective, and evidence-based medical interventions for optimal health outcomes. |
| Patient-Centric Approach | Providers focused on understanding and meeting individual patient needs with empathy and personalized attention. | Delivers a healthcare experience that prioritizes your comfort, concerns, and overall well-being. |
What Makes Franance Health Providers Verified?
- Rigorous Qualification Checks: Ensuring all medical professionals possess legitimate, recognized qualifications and licenses.
- Experience Validation: Confirming a proven track record of practical experience and successful patient outcomes.
- Professional Accreditation: Verifying membership in reputable medical associations and adherence to ethical codes.
- Facility Standards: Assessing healthcare facilities for modern equipment, hygiene, and safety protocols.
- Patient Feedback Integration: Incorporating patient reviews and satisfaction metrics into the ongoing verification process.
- Continuous Monitoring: Regularly reviewing provider performance and compliance with best practices.
Scope Of Work For Ct Gantry Positioning, Leveling & Anchoring Service
This Scope of Work (SOW) outlines the detailed requirements for the CT Gantry Positioning, Leveling & Anchoring Service. The service encompasses the precise placement, alignment, stabilization, and secure fastening of a Computed Tomography (CT) gantry within its designated installation space. This includes all necessary labor, equipment, tools, and consumables to ensure the gantry is installed according to manufacturer specifications and site requirements, guaranteeing optimal performance, safety, and longevity. The technical deliverables focus on measurable outcomes and verifiable standards.
| Parameter | Standard Specification / Tolerance | Verification Method |
|---|---|---|
| Gantry X/Y/Z Positioning | ± 1 mm (from designated coordinates) | Laser measurement system, calibrated tape measure |
| Gantry Leveling (Pitch & Roll) | Manufacturer specified tolerance (e.g., ± 0.1° or equivalent) | Digital inclinometer, precision level |
| Anchor Bolt Torque | As per manufacturer's recommendation or engineering design | Calibrated torque wrench |
| Floor Load Bearing Capacity | Sufficient to support static and dynamic gantry loads (as per structural assessment) | Structural engineer's report, site survey |
| Clearance (all sides) | As per manufacturer's installation manual and site safety regulations | Tape measure, visual inspection |
| Power & Data Connections | Compliant with manufacturer's electrical and data specifications | Visual inspection, continuity testing |
| Anchoring Material Strength | Minimum tensile and shear strength as per anchoring plan/manufacturer recommendation | Material data sheets, load testing (if specified) |
Key Activities & Technical Deliverables
- Site Preparation & Verification:
- Deliverable: Pre-installation site survey report detailing clearances, structural integrity, power/data accessibility, and environmental conditions (temperature, humidity).
- Gantry Unpacking & Inspection:
- Deliverable: Incoming inspection report documenting condition of the gantry, verification of all components against the packing list, and identification of any shipping damage.
- Gantry Positioning & Alignment:
- Deliverable: Precise gantry placement within the designated footprint (± 1mm tolerance for X/Y/Z coordinates).
- Deliverable: Leveling of the gantry to within manufacturer's specified tolerance (e.g., ± 0.1 degrees or equivalent).
- Deliverable: Alignment of the gantry bore and internal components to the established coordinate system (e.g., laser alignment verification report).
- Leveling & Shim Verification:
- Deliverable: Detailed report of all leveling adjustments and shim placement, including materials and dimensions.
- Anchoring & Securing:
- Deliverable: Verified secure anchoring of the gantry to the floor structure using specified anchor types and quantities (refer to anchoring plan).
- Deliverable: Torque verification report for all anchor bolts.
- System Integration & Preliminary Checks:
- Deliverable: Connection of essential cabling (power, data, interlocks) according to manufacturer schematics.
- Deliverable: Successful completion of initial power-on and system diagnostic checks, as per manufacturer guidelines.
- Documentation & Handover:
- Deliverable: As-built documentation package including all reports, schematics, and verification data.
- Deliverable: Signed acceptance form confirming completion of all SOW tasks and adherence to specifications.
Service Level Agreement For Ct Gantry Positioning, Leveling & Anchoring Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the CT Gantry Positioning, Leveling & Anchoring Service. This SLA is designed to ensure the reliable operation and availability of the CT gantry system, minimizing downtime and supporting uninterrupted patient care and research activities.
| Service Level | Response Time (from ticket submission) | Uptime Guarantee | Resolution Target (for Critical/Major Incidents) |
|---|---|---|---|
| 24x7 Critical Service: For facilities operating 24 hours a day, 7 days a week. | 1 hour (for Critical Incidents) | 99.5% | 4 business hours (for Critical Incidents); 8 business hours (for Major Incidents) |
| Standard Business Hours Service: For facilities operating during standard business hours (e.g., Monday-Friday, 8 AM - 5 PM). | 2 business hours (for Critical Incidents) | 99.0% | 6 business hours (for Critical Incidents); 12 business hours (for Major Incidents) |
| Scheduled Maintenance & Preventative Care: Proactive service to ensure optimal performance and prevent issues. | N/A (Scheduled in advance with customer) | N/A (Integral to maintaining uptime) | N/A |
Service Definitions
- CT Gantry Positioning, Leveling & Anchoring Service: Refers to the specialized maintenance, calibration, and securement of the Computed Tomography (CT) scanner's gantry, including its precise alignment, levelness, and robust anchoring to the facility's infrastructure.
- Downtime: Any period during which the CT Gantry is unavailable for its intended use due to issues related to its positioning, leveling, or anchoring. Scheduled maintenance is excluded from Downtime.
- Response Time: The maximum time allowed from the initiation of a support request to the commencement of diagnostic and corrective actions by a qualified service technician.
- Resolution Time: The maximum time allowed from the commencement of diagnostic actions to the restoration of the CT Gantry to its fully functional operational state.
- Uptime Guarantee: The percentage of scheduled operational time that the CT Gantry is expected to be available for use.
- Critical Incident: An event that renders the CT Gantry completely inoperable, impacting patient care or critical research, and requiring immediate attention.
- Major Incident: An event that significantly degrades the performance or functionality of the CT Gantry, potentially impacting a subset of operations.
- Minor Incident: An event that causes minor operational disruptions or aesthetic issues with the CT Gantry, but does not prevent its primary function.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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