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Verified Service Provider in Zambia
Medical Equipment Relocation Service (Move & Re-Install) in Zambia
Engineering Excellence & Technical Support
Medical Equipment Relocation Service (Move & Re-Install) High-standard technical execution following OEM protocols and local regulatory frameworks.
Specialized Medical Transport
Our fleet is equipped with climate-controlled, shock-absorbent vehicles designed to safeguard sensitive medical equipment like MRI scanners, CT machines, and X-ray units during transit across Zambia. We prioritize precise handling and secure transit to prevent any operational damage.
Expert Re-Installation & Calibration
Beyond relocation, our certified technicians provide precise re-installation and calibration of all medical devices. We ensure your equipment is returned to optimal operational status, meeting all manufacturer specifications and regulatory compliance in Zambia.
Comprehensive Inventory & Risk Management
We conduct detailed pre-move inventories and develop tailored risk mitigation strategies for each unique piece of medical equipment. Our meticulous planning and execution minimize downtime and ensure a smooth, secure transition for your critical healthcare assets in Zambia.
What Is Medical Equipment Relocation Service (Move & Re-install) In Zambia?
Medical Equipment Relocation Service (Move & Re-Install) in Zambia refers to a specialized logistical and technical process designed to safely transport and recommission medical devices and associated infrastructure from one location to another within Zambia. This comprehensive service ensures the integrity, functionality, and compliance of medical equipment throughout the entire relocation lifecycle, from initial decommissioning and packing to final installation, calibration, and testing at the new site. It necessitates adherence to strict safety protocols, regulatory standards, and manufacturer guidelines to prevent damage, minimize downtime, and maintain operational readiness of critical healthcare assets.
| Who Needs This Service? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| Hospitals and healthcare facilities undergoing renovations, expansions, or complete relocations. | Inter-departmental moves within a larger healthcare complex. | Establishment of new clinics or specialized medical centers. | Healthcare providers consolidating or relocating satellite facilities. | Manufacturers or distributors requiring the movement of demonstration or rental equipment. | Government health agencies managing public health infrastructure. | Research institutions relocating or upgrading laboratory equipment. | Private medical practices moving to new premises. |
| Facility Upgrades: Moving imaging equipment (MRI, CT scanners), surgical suites, or laboratory instrumentation to accommodate new designs or technologies. | Mergers & Acquisitions: Consolidating equipment from multiple healthcare entities into a single operational unit. | Disaster Recovery & Business Continuity: Relocating critical medical equipment from a compromised facility to a temporary or permanent backup location. | New Construction/Expansion Projects: Transferring operational equipment from existing sections to newly built or renovated areas. | Technological Advancements: Migrating older but still functional equipment to facilitate the installation of newer, more advanced systems. | Specialized Unit Relocation: Moving entire departments such as Intensive Care Units (ICUs), Operating Rooms (ORs), or Dialysis Centers. |
Key Components of Medical Equipment Relocation Service (Move & Re-Install):
- Pre-Relocation Assessment & Planning: Site surveys, risk assessments, development of detailed relocation strategies, inventory management, and coordination with stakeholders.
- Decommissioning & Disconnection: Safe power-down, disconnection of auxiliary systems (e.g., water, gas, networking), and documentation of existing configurations.
- Specialized Packing & Handling: Utilization of custom packaging, shock-absorbent materials, climate-controlled transport options, and trained personnel for sensitive and high-value equipment.
- Logistics & Transportation: Secure and compliant transportation of medical equipment, often requiring specialized vehicles and route planning to avoid damage or delays.
- Site Preparation (New Location): Ensuring the new site is adequately equipped with necessary utilities, structural support, and physical space to accommodate the relocated equipment.
- Re-installation & Reconnection: Precise physical placement and reconnection of equipment, including power, data, and any integrated systems.
- Calibration & Performance Verification: Post-installation calibration to manufacturer specifications and rigorous testing to confirm full operational capability and accuracy.
- Certification & Documentation: Providing necessary documentation for regulatory compliance, maintenance logs, and operational handover.
- Training & Handover: Briefing on new configurations, operational checks, and any updated procedures for end-users.
- Waste Management & Disposal: Responsible handling of any packaging materials or obsolete equipment.
Who Needs Medical Equipment Relocation Service (Move & Re-install) In Zambia?
Relocating complex and sensitive medical equipment requires specialized expertise to ensure its safety, functionality, and compliance with regulatory standards. Medical equipment relocation and re-installation services in Zambia are essential for a variety of healthcare providers and institutions facing the challenges of moving essential diagnostic, therapeutic, and life-support machinery.
| Target Customers | Key Departments Involved |
|---|---|
| Hospitals (Public & Private) | Radiology, Cardiology, Oncology, Surgery, ICU/CCU, Laboratories, Biomedical Engineering, Facilities Management |
| Clinics and Specialized Medical Centers | Diagnostic Departments (e.g., Ultrasound, Endoscopy), Treatment Rooms, Administrative Offices |
| Diagnostic Imaging Centers | Radiology (X-ray, CT, MRI), Ultrasound, Nuclear Medicine |
| Laboratories (Medical & Research) | Pathology, Hematology, Biochemistry, Microbiology, Genetic Sequencing |
| Surgical Centers | Operating Rooms, Sterilization Departments, Recovery Areas |
| Research Institutions | Specific labs requiring specialized equipment (e.g., advanced microscopy, gene sequencers) |
| Government Health Ministries & Agencies | Public health facilities, procurement and logistics departments |
| NGOs in Healthcare | Mobile clinics, field hospitals, donated equipment installations |
| Medical Equipment Manufacturers & Distributors | Service departments, sales teams, logistics |
| Educational Institutions | Medical schools, training labs, simulation centers |
Who Needs Medical Equipment Relocation Service (Move & Re-Install) in Zambia?
- Hospitals (both public and private)
- Clinics and Specialized Medical Centers
- Diagnostic Imaging Centers
- Laboratories (medical and research)
- Surgical Centers
- Research Institutions
- Government Health Ministries and Agencies
- Non-Governmental Organizations (NGOs) involved in healthcare
- Medical Equipment Manufacturers and Distributors (for demonstration, servicing, or new installations)
- Educational Institutions with medical programs
Medical Equipment Relocation Service (Move & Re-install) Process In Zambia
This document outlines the comprehensive workflow for our Medical Equipment Relocation Service in Zambia, encompassing the entire process from initial inquiry to successful re-installation. Our service is designed to ensure the safe, secure, and efficient movement and re-establishment of sensitive medical equipment, minimizing downtime and disruption.
| Phase | Key Activities | Deliverables/Outcomes |
|---|---|---|
| Inquiry & Consultation | Client contact, requirement gathering, preliminary assessment | Understanding of scope, initial project parameters |
| Site Survey & Risk Assessment | On-site evaluation (origin/destination), identification of challenges, hazard analysis | Detailed site reports, risk mitigation plan |
| Planning & Quotation | Logistics planning, timeline development, cost estimation | Comprehensive relocation plan, approved quotation |
| Decommissioning & Preparation | System disconnection, cleaning, inspection | Equipment ready for packing |
| Packing & Crating | Utilizing specialized materials, custom crate fabrication | Securely packed and crated equipment |
| Transportation | Loading onto specialized vehicles, transit in Zambia | Safe and secure transport of equipment |
| Destination Preparation | Site readiness checks, infrastructure confirmation | Site ready for equipment arrival |
| Unpacking & Inspection | Careful unpacking, condition verification | Equipment unpacked and inspected, damage report (if any) |
| Re-installation & Calibration | Component reassembly, utility connection, initial tuning | Equipment installed and calibrated |
| Testing & Commissioning | Functional diagnostics, performance verification, client sign-off | Fully functional and commissioned equipment, client acceptance |
| Support & Training | Post-installation assistance, operational guidance | Client satisfaction, operational readiness |
Medical Equipment Relocation Service Workflow in Zambia
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- {"title":"2. Site Survey & Risk Assessment","description":"Following the initial consultation, our team conducts a thorough site survey at both the origin and destination locations. This survey identifies potential challenges such as access points, structural considerations, power requirements, and the need for specialized lifting or rigging equipment. A comprehensive risk assessment is performed to identify and mitigate potential hazards during the relocation."}
- {"title":"3. Planning & Quotation","description":"Based on the information gathered from the inquiry and site survey, a detailed relocation plan is developed. This plan outlines the logistics, transportation methods, packing materials, staffing requirements, and a precise timeline. A comprehensive quotation, including all associated costs, is then presented to the client for approval."}
- {"title":"4. Equipment Decommissioning & Preparation","description":"Once the quotation is approved, our specialized technicians begin the meticulous process of decommissioning the medical equipment. This involves carefully disconnecting power, ancillary systems, and any necessary components. The equipment is then cleaned, inspected for any pre-existing damage, and prepared for packing."}
- {"title":"5. Specialized Packing & Crating","description":"Medical equipment requires specialized packing to ensure its safety during transit. We utilize industry-standard, anti-static, and shock-absorbent packing materials. For sensitive or high-value items, custom-built crates are designed and constructed to provide maximum protection against vibration, impact, and environmental factors."}
- {"title":"6. Secure Transportation","description":"The packed equipment is carefully loaded onto our specialized, climate-controlled, and air-ride suspension vehicles. Our experienced drivers are trained in handling sensitive cargo and adhere to strict safety protocols throughout the transportation process, ensuring the equipment remains stable and secure en route to its new location in Zambia."}
- {"title":"7. Destination Site Preparation","description":"Simultaneously, the destination site is prepared for the arrival of the equipment. This may involve ensuring adequate space, necessary utilities are available and functional, and any required modifications to the infrastructure are completed."}
- {"title":"8. Unpacking & Inspection","description":"Upon arrival at the destination, the equipment is carefully unloaded and unpacked. A thorough inspection is conducted to confirm that the equipment has arrived in the same condition as it was before the move. Any discrepancies or damages are documented immediately."}
- {"title":"9. Re-installation & Calibration","description":"Our certified technicians then proceed with the re-installation of the medical equipment. This includes reconnecting all necessary systems, ensuring proper alignment, and performing initial calibration to verify functionality. We work closely with the client's technical staff to ensure a smooth integration."}
- {"title":"10. Testing & Commissioning","description":"Before final handover, comprehensive testing and commissioning are performed. This involves running diagnostic checks, simulating operational scenarios, and verifying that the equipment meets all performance specifications and regulatory requirements. Client sign-off is obtained upon successful completion."}
- {"title":"11. Post-Relocation Support & Training","description":"Our service extends beyond re-installation. We offer post-relocation support and can provide training to the client's personnel on the operation and maintenance of the re-installed equipment. We are available to address any immediate concerns or questions."}
Medical Equipment Relocation Service (Move & Re-install) Cost In Zambia
Relocating medical equipment in Zambia, whether it's within a single facility or between different locations, requires specialized handling due to the sensitive and often heavy nature of these items. The cost of such a service, encompassing both moving and re-installation, is influenced by several key factors. These factors determine the overall complexity and resource allocation needed for a successful and safe transfer.
Key Pricing Factors:
- Type and Size of Equipment: Larger, heavier, or more intricate equipment (e.g., MRI machines, CT scanners, X-ray units, large laboratory centrifuges, operating theatre lights) will naturally incur higher costs due to the need for specialized lifting gear, larger vehicles, and more skilled personnel. Smaller, portable equipment will be less expensive to move.
- Distance of Relocation: The mileage between the origin and destination is a significant cost driver. Longer distances translate to increased fuel consumption, driver time, and potential overnight stays if necessary.
- Accessibility and Site Conditions: The ease of access to both the pick-up and delivery points plays a crucial role. Difficult access, such as narrow stairwells, lack of elevators, uneven terrain, or sites requiring significant site preparation (e.g., widening doorways, temporary structural reinforcements), will increase labor and time, thereby raising costs.
- Dismantling and Re-assembly Complexity: Some medical equipment requires specialized dismantling before moving and precise re-assembly and calibration at the new location. The more complex the process, the higher the labor costs.
- Specialized Handling Requirements: Certain equipment may require specific environmental controls during transit (e.g., temperature-sensitive items) or demand extra precautions to prevent damage. This can involve specialized packing materials, climate-controlled vehicles, or highly trained technicians.
- Insurance: Adequate insurance coverage for high-value medical equipment during transit is essential. The cost of this insurance is factored into the overall service price.
- Logistics and Support Staff: The number of personnel required, including movers, technicians, supervisors, and potentially administrative staff for coordination, impacts the final cost.
- Downtime and Scheduling: If the relocation needs to be completed within a tight timeframe or during specific off-peak hours to minimize disruption to medical services, this can sometimes incur premium charges.
Estimated Cost Ranges in Zambian Kwacha (ZMW):
It's important to note that these are broad estimates. The actual cost can vary significantly. Obtaining detailed quotes from multiple reputable medical equipment relocation service providers in Zambia is highly recommended.
Small to Medium-Sized Equipment (e.g., patient monitors, small centrifuges, portable ultrasound machines):
- Local Moves (within a city): ZMW 1,500 - ZMW 5,000
- Inter-City Moves (e.g., Lusaka to Kitwe): ZMW 3,000 - ZMW 10,000
Large to Very Large/Complex Equipment (e.g., X-ray machines, CT scanners, MRI machines, large laboratory analyzers, operating tables):
- Local Moves (within a city): ZMW 5,000 - ZMW 25,000+
- Inter-City Moves: ZMW 10,000 - ZMW 50,000+
Highly Specialized/Heavy Equipment (e.g., full MRI suites, linear accelerators, major surgical robotics - often involving significant infrastructure work):
- Local Moves: ZMW 25,000 - ZMW 100,000+
- Inter-City Moves: ZMW 50,000 - ZMW 200,000+
These figures are indicative and can be influenced by the specific details of the relocation project. Always seek personalized quotations.
| Equipment Category | Local Move (Estimate - ZMW) | Inter-City Move (Estimate - ZMW) |
|---|---|---|
| Small to Medium-Sized Equipment | 1,500 - 5,000 | 3,000 - 10,000 |
| Large to Very Large/Complex Equipment | 5,000 - 25,000+ | 10,000 - 50,000+ |
| Highly Specialized/Heavy Equipment | 25,000 - 100,000+ | 50,000 - 200,000+ |
Factors Influencing Medical Equipment Relocation Costs in Zambia
- Type and Size of Equipment
- Distance of Relocation
- Accessibility and Site Conditions
- Dismantling and Re-assembly Complexity
- Specialized Handling Requirements
- Insurance
- Logistics and Support Staff
- Downtime and Scheduling
Affordable Medical Equipment Relocation Service (Move & Re-install) Options
Relocating medical equipment requires specialized care, precision, and adherence to strict protocols to ensure its integrity and functionality. Our Affordable Medical Equipment Relocation Service offers comprehensive solutions, from meticulous packing and secure transport to expert re-installation and calibration. We understand the critical nature of your medical devices and the importance of minimizing downtime. Our goal is to provide a seamless and cost-effective transition, ensuring your equipment is back online and operating optimally at its new location. We offer flexible service packages designed to meet diverse needs and budgets, focusing on delivering exceptional value without compromising on quality or safety.
| Value Bundle | Description | Included Services | Ideal For | Estimated Cost Savings Potential |
|---|---|---|---|---|
| Basic Move | Covers the essential transportation and basic re-placement of equipment. | Secure transport, skilled loading/unloading, basic re-connection. | Equipment with minimal setup requirements, smaller clinics, temporary relocations. | Up to 15% (by focusing on core needs). |
| Standard Move & Re-Install | Our most popular option, balancing comprehensive care with cost-effectiveness. | Basic Move services + detailed re-installation, initial functional testing. | Most standard medical devices, clinics, practices of moderate size. | Up to 25% (due to bundled efficiencies). |
| Premium Full-Service Relocation | Our comprehensive solution for complex or high-value equipment requiring utmost attention. | Standard Move & Re-Install services + advanced calibration, site readiness assessment, custom packing. | Sophisticated imaging systems, critical care equipment, large hospital departments, extensive facility moves. | Up to 30% (by preventing costly errors and ensuring immediate operational readiness). |
| Customized Solutions | Tailored packages to address unique equipment and project requirements. | Varies based on client needs, can include specialized handling, multiple site coordination, etc. | Unique equipment, phased relocations, specialized project management needs. | Variable, depends on the specific customizations and efficiencies achieved. |
Key Service Components & Value Drivers:
- Expert Packing & Handling: Specialized materials and techniques to protect sensitive equipment from damage during transit.
- Secure Transportation: Climate-controlled and vibration-dampened vehicles for safe and stable journeys.
- Professional Re-Installation: Certified technicians who meticulously reassemble and connect equipment according to manufacturer specifications.
- Calibration & Testing: Ensuring all equipment functions precisely as intended post-relocation.
- Decontamination & Cleaning: Adherence to medical hygiene standards throughout the relocation process.
- Documentation & Compliance: Comprehensive paperwork and adherence to all relevant regulations.
Verified Providers In Zambia
In Zambia's evolving healthcare landscape, identifying trustworthy and competent medical providers is paramount. Franance Health stands out as a premier network, rigorously vetting its affiliated providers to ensure the highest standards of care. This commitment to quality assurance means that when you choose a Franance Health verified provider, you are selecting a healthcare professional who has met stringent criteria for qualifications, experience, and ethical practice. This thorough credentialing process not only safeguards patient well-being but also fosters a more reliable and efficient healthcare system for all.
| Provider Type | Key Verification Criteria | Benefits for Patients |
|---|---|---|
| General Practitioners | Valid medical license, proven experience, good standing with medical council, patient feedback | Accurate diagnosis, effective treatment plans, referrals to specialists when needed |
| Specialist Physicians (e.g., Cardiologists, Dermatologists) | Specialty board certification, extensive experience in their field, advanced training, hospital affiliations | Expert care for complex conditions, access to advanced diagnostic tools and treatments |
| Surgeons | Surgical board certification, demonstrated surgical proficiency, low complication rates, operating room privileges | Safe and effective surgical procedures, post-operative care expertise |
| Dentists | Dental license, specialization (if applicable), up-to-date on dental techniques, sterilisation protocols | Comprehensive oral health care, preventive services, restorative and cosmetic dentistry |
| Nurses | Registered Nurse (RN) or equivalent qualification, valid practice license, specialized training (if applicable) | Compassionate care, assistance with treatment, patient education, post-procedure support |
Why Franance Health Verified Providers are the Best Choice:
- Rigorous Credentialing Process: Franance Health employs a multi-faceted verification system that scrutinizes educational background, professional licenses, certifications, and peer reviews.
- Commitment to Quality: Verified providers adhere to established clinical guidelines and demonstrate a dedication to continuous professional development.
- Patient Safety Focus: The vetting process prioritizes providers with a strong track record in patient safety and ethical conduct.
- Access to Expertise: Franance Health connects you with specialists and general practitioners who are leaders in their respective fields within Zambia.
- Peace of Mind: Choosing a Franance Health verified provider offers reassurance that you are receiving care from a reputable and qualified professional.
Scope Of Work For Medical Equipment Relocation Service (Move & Re-install)
This Scope of Work (SOW) outlines the requirements for the relocation and re-installation of medical equipment. The service provider will be responsible for the safe and efficient dismantling, transportation, and re-installation of specified medical equipment from the originating site to the destination site. This includes all necessary technical, logistical, and safety considerations to ensure minimal disruption and full functionality of the equipment post-relocation.
| Deliverable Category | Technical Deliverable | Standard Specification / Requirement | Acceptance Criteria |
|---|---|---|---|
| Planning & Preparation | Detailed Relocation Plan | Comprehensive plan including detailed equipment list, site surveys (both locations), risk assessment, timeline, personnel roles, and communication protocols. Must be approved by the Client. | Plan submitted and approved by the Client at least 2 weeks prior to the scheduled move date. |
| Planning & Preparation | Risk Assessment & Mitigation Strategy | Identification of potential risks (e.g., damage to equipment, facility, personnel injury, downtime) and documented mitigation strategies. Compliance with all relevant health and safety regulations. | Risk assessment report submitted and reviewed by the Client. |
| De-installation | Equipment De-installation Report | Detailed record of each piece of equipment being de-installed, including photographic evidence of its pre-de-installation state, disconnection points, and any notable observations. Performed by qualified technicians. | Report submitted for each equipment item prior to transportation. All equipment must be safely and cleanly disconnected. |
| Packing & Handling | Specialized Packing Materials | Use of appropriate anti-static, shock-absorbent, climate-controlled (if required), and protective materials suitable for medical equipment. All packaging to be clearly labeled with equipment name, destination, and handling instructions. | Materials assessed and approved by the Client if requested. No visible damage to packaging upon delivery. |
| Packing & Handling | Handling Equipment and Procedures | Use of appropriate lifting and moving equipment (e.g., specialized dollies, cranes, climate-controlled vans). All personnel trained in handling sensitive medical equipment. | All personnel to demonstrate competency. Equipment to be moved without damage or impact. |
| Transportation | Secure and Climate-Controlled Transport | Transportation in vehicles that offer adequate space, climate control (if specified for equipment), and secure fastening to prevent movement during transit. Real-time GPS tracking if required. | Equipment delivered to the destination site without damage or environmental exposure outside specified parameters. Tracking data provided if requested. |
| Re-installation | Site Preparation Verification | Confirmation that the destination site is ready for re-installation, including power, network, plumbing, and environmental conditions (temperature, humidity) meeting manufacturer specifications. | Verification checklist signed by both the service provider and the Client's representative. |
| Re-installation | Equipment Re-installation and Connection | Re-installation of equipment according to manufacturer's specifications. Includes mechanical, electrical, network, and any other required connections. Performed by manufacturer-certified or highly experienced technicians. | All connections made securely and correctly. No visible damage to equipment or site infrastructure. |
| Testing & Commissioning | Calibration and Performance Testing Report | Full calibration and functional testing of each piece of equipment post-installation. Verification of all parameters and operational modes against manufacturer specifications. Includes logs and test results. | All specified tests passed. Calibration certificates issued. Report submitted and signed off by the Client. |
| Testing & Commissioning | User Training Session (Optional/As Agreed) | Brief orientation and handover session for designated users on any changes or initial operation post-relocation, if required. | Session conducted and attendance confirmed by the Client. |
| Documentation | Final Project Report | Comprehensive report detailing the entire relocation process, including any issues encountered and their resolutions, final equipment status, and signed acceptance forms. | Report submitted within 5 business days of project completion and accepted by the Client. |
| Documentation | Asset Handover Checklist | Document listing all relocated equipment, signed by both parties confirming successful transfer and re-installation. | Signed checklist provided upon completion of re-installation and testing. |
Key Stages of Relocation
- Site Assessment and Planning
- Equipment De-installation
- Specialized Packing and Handling
- Secure Transportation
- Site Preparation at Destination
- Equipment Re-installation and Calibration
- Testing and Commissioning
- Documentation and Handover
Service Level Agreement For Medical Equipment Relocation Service (Move & Re-install)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Medical Equipment Relocation Service (Move & Re-Install). It is designed to ensure minimal disruption to healthcare operations during the relocation of critical medical devices.
| Service Component | Service Level Objective (SLO) | Measurement | Remedy for Failure |
|---|---|---|---|
| Emergency Response Time (Critical Equipment) | On-site technician arrival within 4 hours of incident notification. | Time from confirmed incident notification to technician arrival at client site. | Service Credit equivalent to 10% of the relocation service fee for the affected equipment per incident. Repeated failures may result in renegotiation of terms or contract termination. |
| Standard Response Time (Non-Critical Equipment/Scheduled Relocations) | On-site technician arrival within 8 business hours of scheduled start time. | Time from scheduled start time to technician arrival at client site. | Service Credit equivalent to 5% of the relocation service fee for the affected equipment per instance of delay beyond the agreed-upon window. |
| Uptime Guarantee (Post Re-installation) | 99.5% operational uptime for relocated equipment within 72 hours of successful re-installation. | Percentage of time the equipment is operational and calibrated according to manufacturer specifications, measured over a 30-day period post-relocation. | If uptime falls below 99.5%, a Service Credit of 5% of the relocation service fee will be applied for each full percentage point or portion thereof below the guarantee. For persistent issues impacting uptime, the vendor will provide extended support and troubleshooting at no additional cost until the guarantee is met. |
| Equipment Functionality Assurance (Post Re-installation) | Full functionality and calibration as per manufacturer specifications within 24 hours of re-installation completion. | Successful completion of all diagnostic tests and client-approved functional checks post-re-installation. | Vendor to provide immediate corrective action, including re-calibration or part replacement, at no additional cost. If issues persist beyond 48 hours, a Service Credit equivalent to 15% of the relocation service fee will be applied. |
Key Service Definitions
- Relocation Service: The comprehensive service encompassing the careful dismantling, transportation, and re-installation of specified medical equipment from an origin site to a destination site.
- Response Time: The maximum allowable time from the moment a critical incident is reported to the initiation of service by the vendor's qualified technicians.
- Downtime: The period during which the medical equipment is non-operational due to the relocation process, including dismantling, transit, and re-installation.
- Uptime Guarantee: The minimum percentage of time the medical equipment is expected to be operational, excluding scheduled maintenance and periods of planned unavailability agreed upon by both parties.
- Critical Incident: An unplanned event that renders a medical equipment non-operational or significantly impairs its functionality, directly impacting patient care or safety.
- Scheduled Relocation: A relocation event planned and agreed upon in advance by both the client and the vendor.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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