Verified Service Provider in Zambia
Teleradiology Gateway Setup Service in Zambia
Engineering Excellence & Technical Support
Teleradiology Gateway Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust Cloud Infrastructure
Leveraging secure, scalable cloud solutions to ensure reliable and high-speed access to your teleradiology platform from anywhere in Zambia, minimizing latency and downtime.
Advanced Data Security & Compliance
Implementing industry-leading encryption, access controls, and audit trails to safeguard patient data in transit and at rest, adhering to Zambian data privacy regulations and international standards.
Optimized Network Integration
Expertly configuring network connectivity to integrate seamlessly with existing hospital infrastructure, ensuring smooth data flow and efficient communication for real-time diagnostic image sharing across Zambia.
What Is Teleradiology Gateway Setup Service In Zambia?
Teleradiology Gateway Setup Service in Zambia refers to the comprehensive process of establishing and configuring the necessary infrastructure and software to enable the remote transmission, interpretation, and reporting of radiological images (such as X-rays, CT scans, MRIs) from healthcare facilities in Zambia to radiologists located elsewhere, potentially internationally. This service facilitates the integration of local medical imaging equipment with secure, high-speed communication networks and specialized teleradiology platforms, ensuring compliance with data security and privacy regulations. The core objective is to overcome geographical limitations, enhance access to expert radiological interpretation, and improve diagnostic turnaround times within the Zambian healthcare ecosystem.
| Who Needs It | Typical Use Cases |
|---|---|
| Rural and Remote Hospitals/Clinics in Zambia: Facilities lacking on-site specialist radiologists. | Emergency Department Triage: Rapid interpretation of critical imaging studies (e.g., stroke, trauma) to inform immediate clinical decisions, especially when local expertise is unavailable. |
| Hospitals with High Patient Load: To reduce backlogs and improve diagnostic turnaround times, particularly for non-urgent studies. | Sub-specialty Interpretations: Accessing expert opinions for complex cases requiring specialized knowledge (e.g., neuro-radiology, pediatric radiology, interventional radiology). |
| Medical Imaging Centers: To expand their service reach and offer 24/7 coverage. | Second Opinions: Providing an additional layer of diagnostic review for challenging or ambiguous findings. |
| Government Health Initiatives: To extend specialist healthcare services to underserved populations and improve overall public health outcomes. | Training and Education: Facilitating remote teaching and case review for radiology residents and technologists in Zambia. |
| Private Healthcare Providers: To enhance their diagnostic capabilities and competitive edge. | Outsourced Reporting Services: Enabling local facilities to leverage global teleradiology service providers for routine or specialized reporting. |
What this Service Involves:
- Network Infrastructure Assessment and Deployment: Evaluating existing connectivity, recommending and implementing robust, secure, and high-bandwidth network solutions (e.g., dedicated leased lines, VPNs, satellite communication) suitable for large medical image file transfer.
- PACS/RIS Integration: Seamless integration of the teleradiology gateway with existing Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) at local healthcare facilities, ensuring efficient image workflow and data exchange.
- Teleradiology Platform Configuration: Setting up and customizing a secure teleradiology platform, which may include image viewers, communication tools, reporting modules, and audit trails, to facilitate the transmission and interpretation of images.
- Security Protocol Implementation: Deploying strong encryption, authentication, and access control mechanisms to safeguard patient data in transit and at rest, adhering to international healthcare data security standards (e.g., HIPAA, GDPR principles if applicable).
- Hardware and Software Provisioning: Supplying and configuring necessary hardware (e.g., specialized workstations, servers) and software components for both the transmitting facility and the receiving radiologist's site.
- User Training and Support: Providing comprehensive training to local IT staff, radiologists, and administrative personnel on the operation and maintenance of the teleradiology system, along with ongoing technical support.
- Compliance and Regulatory Adherence: Ensuring that the setup complies with Zambian healthcare regulations and any relevant international standards for medical data handling and remote professional services.
- Testing and Validation: Rigorous testing of the entire system to ensure reliable image transmission, accurate interpretation, and secure data management.
Who Needs Teleradiology Gateway Setup Service In Zambia?
Teleradiology Gateway Setup Services in Zambia are crucial for healthcare providers looking to enhance their diagnostic imaging capabilities, particularly in areas with limited access to specialized radiologists. These services enable seamless and secure transmission of medical images for remote interpretation, leading to faster diagnoses, improved patient care, and more efficient resource allocation. The target audience encompasses a range of healthcare entities and departments that can benefit from the integration of teleradiology technology.
| Department/Service Area | Key Benefits of Teleradiology Gateway Setup |
|---|---|
| Radiology Departments | Improved workflow efficiency, access to sub-specialty expertise, load balancing, 24/7 coverage, reduced burnout. |
| Emergency Departments | Faster diagnosis and treatment decisions for critical conditions, reduced waiting times for imaging reports. |
| Surgical Departments | Pre-operative planning, post-operative monitoring, accurate assessment of surgical outcomes. |
| Oncology Departments | Tumor staging, treatment response monitoring, accurate reporting for complex oncological imaging. |
| Internal Medicine Departments | Diagnosis of a wide range of conditions requiring imaging, from chest X-rays to abdominal scans. |
| Pediatric Departments | Specialized pediatric imaging interpretation, ensuring accurate diagnosis and management of childhood illnesses. |
| Orthopedic Departments | Assessment of fractures, joint conditions, and other musculoskeletal issues, aiding in treatment planning and follow-up. |
Target Customers & Departments for Teleradiology Gateway Setup Service in Zambia
- {"title":"Hospitals (Public & Private)","description":"Hospitals, especially those in rural or underserved areas, often lack the on-site radiologist expertise or the advanced imaging equipment to handle the full spectrum of diagnostic needs. Teleradiology allows them to access specialist interpretations without the need for immediate in-house staff, improving turnaround times and diagnostic accuracy."}
- {"title":"District & Rural Health Centers","description":"These facilities are typically the first point of contact for patients and may have basic imaging equipment (e.g., X-ray machines). Teleradiology can significantly expand their diagnostic capabilities by connecting them to a network of radiologists for interpretations, reducing the need for patients to travel long distances for specialized imaging reports."}
- {"title":"Private Radiology Practices & Imaging Centers","description":"Established imaging centers or private practices can leverage teleradiology to expand their service offerings, reach a wider patient base, and manage fluctuating workloads. It allows them to outsource specific types of interpretations or to provide 24/7 coverage."}
- {"title":"Maternal & Child Health Clinics","description":"Clinics focusing on women's and children's health often require ultrasounds and other imaging. Teleradiology can facilitate expert interpretation of these scans, especially for complex cases, contributing to better maternal and child outcomes."}
- {"title":"Specialty Clinics (e.g., Cardiology, Neurology, Oncology)","description":"Clinics specializing in specific medical fields often rely on advanced imaging (CT, MRI). Teleradiology enables them to get rapid, expert interpretations of these complex scans, which is vital for timely diagnosis and treatment planning."}
- {"title":"Government Health Ministries & Regional Health Authorities","description":"These bodies are responsible for the overall health infrastructure. They can implement teleradiology solutions to standardize diagnostic services across their regions, improve the quality of care, and optimize resource allocation, especially in remote areas."}
- {"title":"Non-Governmental Organizations (NGOs) & Humanitarian Organizations","description":"Organizations working in remote or disaster-affected areas often face challenges in providing essential healthcare services, including diagnostic imaging. Teleradiology can be a critical tool to ensure access to expert medical interpretations in these challenging environments."}
Teleradiology Gateway Setup Service Process In Zambia
The Teleradiology Gateway Setup Service in Zambia aims to facilitate the seamless integration of teleradiology solutions for healthcare providers. This process is designed to be comprehensive, guiding clients from initial interest through to the successful deployment and operation of their teleradiology gateway. The workflow emphasizes clear communication, technical expertise, and adherence to local regulations.
| Phase | Key Activities | Deliverables | Responsibility |
|---|---|---|---|
| Inquiry | Initial contact, understanding needs, scope discussion | Meeting minutes, initial requirements document | Client, Service Provider |
| Assessment & Design | Site survey, infrastructure evaluation, solution architecture | Needs assessment report, solution design document | Service Provider |
| Proposal | Developing and presenting detailed proposal and quotation | Formal proposal, quotation | Service Provider |
| Contracting | Negotiation and signing of service agreement | Signed contract | Client, Service Provider |
| Setup & Installation | Hardware/software procurement, installation, network configuration | Installed hardware and software, configured network | Service Provider |
| Configuration & Integration | System parameter setting, PACS/HIS integration | Configured teleradiology platform, integrated systems | Service Provider |
| Testing & QA | Functionality testing, performance validation, security checks | Test reports, quality assurance sign-off | Service Provider |
| Training | User training for referring physicians and support staff, radiologist training | Trained personnel, user manuals | Service Provider |
| Deployment | Pilot testing, go-live operations | Live teleradiology gateway, operational workflows | Client, Service Provider |
| Support & Maintenance | Ongoing technical support, system monitoring, updates | Support tickets resolution, maintenance logs | Service Provider |
Teleradiology Gateway Setup Service Workflow
- Inquiry and Initial Consultation: The process begins when a healthcare provider expresses interest in setting up a teleradiology gateway. This involves an initial meeting or call to understand their specific needs, current infrastructure, and objectives.
- Needs Assessment and Solution Design: A detailed assessment is conducted to evaluate the client's existing IT infrastructure, network capabilities, PACS (Picture Archiving and Communication System) if any, radiologist availability, and desired teleradiology workflows. Based on this, a tailored solution design is developed, outlining the necessary hardware, software, network requirements, and integration points.
- Proposal and Quotation: A comprehensive proposal is presented to the client, detailing the proposed solution, scope of work, timeline, technical specifications, and a clear quotation for the services and any required equipment. This phase allows for client feedback and adjustments.
- Contract and Agreement: Upon acceptance of the proposal, a formal contract is signed, outlining the terms and conditions, deliverables, payment schedule, and service level agreements (SLAs).
- Site Preparation and Infrastructure Setup: This involves assessing the physical site for the gateway (e.g., clinic, hospital department) and ensuring all prerequisite infrastructure is in place, including stable internet connectivity, reliable power supply, and adequate space for equipment. Network configuration and security measures are initiated.
- Hardware and Software Procurement and Installation: All necessary hardware (servers, workstations, routers, etc.) and software (teleradiology platform, PACS integration modules, security software) are procured and installed at the client's location or the designated gateway site.
- System Configuration and Integration: The teleradiology gateway software is configured according to the solution design. This includes setting up user accounts, defining access controls, configuring image transfer protocols (e.g., DICOM), and integrating with existing PACS or HIS (Hospital Information System) if applicable.
- Testing and Quality Assurance: Rigorous testing is performed to ensure all components of the gateway are functioning correctly. This includes testing image acquisition, transmission, reception, storage, and viewer functionality. Quality assurance checks are conducted to verify data integrity and security.
- Radiologist Training and Workflow Integration: Healthcare professionals, including referring physicians and any on-site support staff, receive training on how to use the teleradiology system, submit imaging studies, and access reports. Radiologists (on-site or remote) are trained on the teleradiology platform.
- Pilot Deployment and Go-Live: A pilot phase may be implemented with a limited set of users or studies to identify any final issues before full operational deployment. Once satisfactory, the teleradiology gateway is officially launched and becomes operational.
- Post-Implementation Support and Monitoring: Ongoing support is provided to address any technical issues that may arise. This includes system monitoring, regular maintenance, software updates, and troubleshooting. Performance metrics are tracked to ensure optimal operation.
- Continuous Improvement and Optimization: Regular reviews are conducted to assess the performance of the teleradiology gateway, identify areas for improvement, and implement optimizations to enhance efficiency and user satisfaction.
Teleradiology Gateway Setup Service Cost In Zambia
Setting up a teleradiology gateway service in Zambia involves a multifaceted cost structure influenced by several key factors. These include the complexity of the required infrastructure, the specific software and hardware solutions chosen, integration needs with existing hospital systems, the level of customization, ongoing maintenance and support agreements, and the vendor's pricing model. Furthermore, regulatory compliance, training requirements for local staff, and potential geographical considerations for remote site connectivity can also impact the overall cost.
| Service Component | Estimated Cost Range (ZMW) | Notes |
|---|---|---|
| Basic Teleradiology Gateway Setup (Small Clinic/Single Department) | 30,000 - 80,000 | Includes essential software, moderate hardware, basic integration. |
| Standard Teleradiology Gateway Setup (Medium Hospital/Multiple Departments) | 80,000 - 250,000 | More robust hardware, comprehensive software, advanced integration, potential for AI modules. |
| Enterprise Teleradiology Gateway Setup (Large Hospital Network/Advanced Features) | 250,000 - 700,000+ | High-end hardware, enterprise-grade software, complex integrations, significant customization, dedicated support. |
| Software Licensing (Annual/Perpetual) | 15,000 - 100,000+ (annual) | Varies based on features, user count, and vendor. |
| Hardware Costs (Servers, Workstations, Storage) | 20,000 - 150,000+ | Dependent on specifications and quantity. |
| Integration Services | 10,000 - 50,000+ | Depends on the complexity of existing systems. |
| Training and Support (Annual) | 5,000 - 30,000+ | Crucial for user adoption and system upkeep. |
| Bandwidth and Connectivity | 1,000 - 10,000+ (monthly) | Highly dependent on usage and location. |
Key Pricing Factors for Teleradiology Gateway Setup in Zambia
- Infrastructure Requirements (hardware, networking, power backup)
- Software Licensing (PACS, RIS, viewer software, AI modules)
- Hardware Costs (servers, workstations, imaging devices)
- Integration Services (with existing HIS/EMR)
- Customization and Development
- Vendor Support and Maintenance Contracts
- Training and Skill Development for Local Staff
- Data Security and Compliance Measures
- Connectivity and Bandwidth Costs (especially for remote sites)
- Project Management and Implementation Fees
Affordable Teleradiology Gateway Setup Service Options
Setting up a teleradiology gateway is crucial for seamless image sharing and remote diagnostic services. Our service focuses on providing affordable solutions tailored to various practice sizes and budgets. We offer value bundles designed to maximize cost-effectiveness and implement smart cost-saving strategies throughout the setup process.
| Feature/Service | Essential Bundle | Growth Bundle | Enterprise Bundle | Cost-Saving Strategy |
|---|---|---|---|---|
| Secure VPN/Direct Connection Setup | Basic secure tunnel | Optimized secure tunnel | Redundant, high-speed secure connections | Leveraging existing network infrastructure where possible, negotiating bulk IP allocation. |
| PACS/VNA Integration | Standard DICOM interface | Advanced HL7 integration | Comprehensive DICOM, HL7, FHIR integration | Utilizing open-source integration tools, phased implementation based on criticality. |
| Image Compression & Optimization | Standard compression | Advanced lossless compression | AI-driven intelligent compression | Implementing efficient compression algorithms to reduce bandwidth and storage costs without compromising image quality. |
| Cloud Storage Integration (Optional) | Basic cloud storage | Scalable cloud storage | Highly available, geo-redundant cloud storage | Utilizing cost-effective cloud storage tiers, bulk data transfer discounts, and lifecycle management policies. |
| User Training & Support | Basic training & remote support | Comprehensive training & priority support | On-site training, dedicated support manager, 24/7 assistance | Online training modules, self-service knowledge base, tiered support to manage resources efficiently. |
| Security Audits & Compliance | Basic security configuration | Regular security checks | Ongoing penetration testing & full compliance reporting | Automated security checks, utilizing standardized compliance frameworks to reduce manual effort. |
| Hardware/Software Recommendations | Essential hardware/software | Recommended hardware/software | Enterprise-grade hardware/software | Recommending cost-effective, reliable hardware and open-source software alternatives where feasible. |
Our Value Bundles:
- {"title":"Essential Gateway Bundle","description":"Ideal for small practices or those just starting with teleradiology. Includes core components for secure image transmission and basic workflow management.","price_point":"entry-level"}
- {"title":"Growth Gateway Bundle","description":"Designed for growing practices that require enhanced features for increased patient volume and reporting efficiency. Offers expanded storage and advanced security.","price_point":"mid-range"}
- {"title":"Enterprise Gateway Bundle","description":"For large hospitals and imaging centers needing robust, scalable, and highly secure teleradiology solutions. Includes comprehensive integration, high availability, and advanced analytics.","price_point":"premium"}
Verified Providers In Zambia
In Zambia's evolving healthcare landscape, identifying truly verified and high-quality healthcare providers is paramount for patient safety and effective treatment. Franance Health stands out as a leading platform committed to connecting individuals with credentialed and reliable medical professionals. This commitment is rooted in a rigorous vetting process that ensures every provider listed on Franance Health meets stringent standards, offering peace of mind to users seeking medical attention.
| Category | Franance Health Verification | Why it Matters for Patients |
|---|---|---|
| Doctors (GPs & Specialists) | Verified Medical Council Registration, Educational Degrees, Experience | Ensures qualified and licensed medical professionals treating your health concerns. |
| Nurses & Midwives | Verified Nursing Council Registration, Diplomas/Degrees, Training Certifications | Guarantees competent and safe nursing care and support during critical life stages. |
| Pharmacists | Verified Pharmaceutical Registration, Degree in Pharmacy, Practicing License | Ensures accurate dispensing of medication and expert pharmaceutical advice. |
| Therapists (Physio, Occupational, etc.) | Verified Professional Body Registration, Relevant Degrees, Specialization Certifications | Confirms qualified professionals to aid in recovery, rehabilitation, and improved quality of life. |
| Dentists | Verified Dental Council Registration, Dental Degrees, Practicing License | Ensures safe and effective dental care from licensed practitioners. |
| Laboratories & Diagnostic Centers | Accreditation with relevant health authorities, Certified Technicians, Quality Control Measures | Assures accurate and reliable diagnostic results crucial for proper treatment. |
| Hospitals & Clinics | Licensing by Ministry of Health, Compliance with Healthcare Standards, Qualified Staff | Provides assurance of safe facilities, competent staff, and adherence to regulatory requirements. |
Franance Health's Credentialing Process - What Makes Them Stand Out:
- Professional License Verification: Franance Health meticulously verifies the current and valid professional licenses of all healthcare practitioners with relevant Zambian medical councils and regulatory bodies.
- Educational Qualification Checks: We confirm the authenticity and legitimacy of educational degrees and certifications from recognized institutions.
- Experience Validation: Where applicable, we review and validate the practical experience claimed by healthcare providers, ensuring they possess the necessary hands-on skills.
- Background Checks: A thorough background check is conducted to ensure a clean professional record and adherence to ethical medical practices.
- Specialty and Certification Confirmation: We verify any specialized training or certifications to ensure providers are qualified in their stated areas of expertise.
- Patient Feedback Integration: While not a direct credential, Franance Health actively encourages and considers patient feedback as part of an ongoing quality assurance measure.
Scope Of Work For Teleradiology Gateway Setup Service
This Scope of Work (SOW) outlines the services required for the setup and configuration of a Teleradiology Gateway. The gateway will facilitate secure and efficient transmission of medical imaging data (DICOM) to and from remote radiologists. This document details the technical deliverables and standard specifications for the successful implementation of this service.
| Category | Deliverable | Description | Standard Specifications / Requirements |
|---|---|---|---|
| Gateway Installation & Configuration | Teleradiology Gateway Server Installation | Physical or virtual server setup for the teleradiology gateway. | Server OS: (e.g., Windows Server 2019, Ubuntu 20.04 LTS) CPU: (e.g., 4+ Cores) RAM: (e.g., 16+ GB) Storage: (e.g., 500+ GB SSD) Network Interface: 1 Gbps Ethernet (minimum) |
| Gateway Installation & Configuration | Teleradiology Gateway Software Installation & Configuration | Installation and initial configuration of the chosen teleradiology gateway software. | DICOM Conformance Statement (DCS) for the gateway must be provided. Supported DICOM services: C-STORE, C-FIND, C-MOVE, C-GET (as required). Secure DICOM communication protocols (e.g., TLS/SSL) must be enabled. User authentication and authorization mechanisms. |
| Network Configuration | Secure Network Connectivity Setup | Establishing secure and reliable network connections between internal systems and external teleradiology partners. | VPN (Virtual Private Network) or dedicated secure tunnel implementation. Firewall configuration to allow necessary DICOM ports while restricting unauthorized access. IP addressing and subnetting scheme as per organization's policy. |
| Network Configuration | Bandwidth Assessment & Optimization | Assessing current network bandwidth and implementing optimizations for efficient image transfer. | Minimum required bandwidth calculation based on anticipated study volume and size. Traffic shaping or Quality of Service (QoS) implementation if necessary. |
| Integration | PACS/RIS Integration | Integrating the teleradiology gateway with existing Picture Archiving and Communication System (PACS) and Radiology Information System (RIS). | DICOM AE Title and Port configuration for PACS/RIS integration. Testing of C-STORE, C-FIND, C-MOVE operations with PACS/RIS. Data mapping and workflow adjustments for seamless data flow. |
| Integration | Teleradiology Partner Integration | Configuring the gateway to communicate with the remote teleradiology provider's systems. | Remote partner AE Title and IP Address/Port configuration. Testing of DICOM communication with the remote partner. Verification of data receipt and transmission logs. |
| Security | Data Encryption Configuration | Implementing encryption for data in transit and at rest. | TLS/SSL configuration for DICOM communication. Encryption of stored images if required by policy. |
| Security | Access Control & User Management | Setting up user accounts, roles, and permissions for accessing the gateway. | Role-Based Access Control (RBAC) implementation. Integration with existing Active Directory or LDAP if applicable. Secure password policies and multi-factor authentication (MFA) support. |
| Security | Auditing & Logging | Configuring comprehensive auditing and logging mechanisms for all gateway activities. | Logging of all DICOM transactions (send, receive, query, move). User login/logout events. System configuration changes. Log retention policy definition. |
| Monitoring & Management | Gateway Monitoring Tools Setup | Implementing tools to monitor the health, performance, and status of the teleradiology gateway. | Real-time monitoring of gateway services and network connectivity. Alerting mechanisms for critical events (e.g., service down, high CPU/memory usage). Dashboard for performance metrics. |
| Monitoring & Management | Administrative Interface Configuration | Configuring the administrative interface for managing the gateway. | User-friendly web-based or desktop administrative console. Tools for managing AE Titles, routing rules, and workflows. Backup and restore functionality for gateway configuration. |
| Testing & Validation | System Testing & Verification | Thorough testing of all gateway functionalities and integrations. | Unit testing of individual components. Integration testing with PACS/RIS and teleradiology partner. End-to-end workflow testing (e.g., study acquisition to remote reading and back). |
| Testing & Validation | User Acceptance Testing (UAT) | Facilitating UAT with key stakeholders to ensure the solution meets business requirements. | Defined UAT test cases and scenarios. Collection of UAT feedback and resolution of issues. |
| Documentation | Technical Documentation | Comprehensive documentation for the installed and configured teleradiology gateway. | Installation guide. Configuration guide. Administration and troubleshooting guide. Network diagram of the setup. |
| Training | Administrator Training | Training for IT administrators on managing and troubleshooting the teleradiology gateway. | On-site or remote training sessions. Hands-on exercises and Q&A. |
Key Objectives of Teleradiology Gateway Setup
- Establish a secure and reliable connection between the local PACS/RIS and the remote teleradiology provider.
- Ensure seamless and efficient transfer of DICOM images and associated metadata.
- Implement robust security measures to protect patient data confidentiality and integrity.
- Provide a scalable solution capable of handling increasing data volumes and user loads.
- Offer administrative tools for monitoring, management, and troubleshooting.
Service Level Agreement For Teleradiology Gateway Setup Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Teleradiology Gateway Setup Service provided by [Your Company Name]. This SLA is an integral part of the Master Service Agreement (MSA) between [Your Company Name] and [Client Company Name].
| Service Element | Response Time Guarantee | Uptime Guarantee | |
|---|---|---|---|
| Initial Gateway Deployment | Within 2 business days of receiving all required client information and access. | N/A (One-time setup service) | |
| Critical Issue Resolution (Gateway Inoperable/Unreachable) | Within 4 business hours of verified report. | 99.5% Uptime for the Teleradiology Gateway service availability. | The uptime is calculated on a monthly basis and excludes scheduled maintenance and Force Majeure events. |
| High Priority Issue Resolution (Significant Degraded Performance) | Within 8 business hours of verified report. | N/A (Covered by Critical Issue Resolution) | |
| Medium Priority Issue Resolution (Minor Functionality Issues) | Within 2 business days of verified report. | N/A (Covered by Critical Issue Resolution) | |
| Routine Inquiries/Support Requests | Within 3 business days of verified report. | N/A (Covered by Critical Issue Resolution) | |
| Scheduled Maintenance | Advance notification of at least 48 business hours will be provided. | Scheduled maintenance windows are excluded from uptime calculations. |
Scope of Service
- Provisioning and configuration of the Teleradiology Gateway.
- Integration of the Gateway with the Client's PACS/RIS systems.
- Initial testing and validation of the Gateway functionality.
- User training for essential Gateway operations.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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