Home/Services/Installation Commissioning Acceptance/Digital X-Ray Installation Service (Fixed DR) in Zambia
Verified Service Provider in Zambia
Digital X-Ray Installation Service (Fixed DR) in Zambia
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Fixed DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Swift & Secure Fixed DR Installation
Our expert technicians provide rapid and secure installation of Fixed Digital Radiography (DR) systems across Zambia, ensuring minimal disruption and maximum uptime for your medical facility.
Optimized Workflow Integration
We specialize in seamlessly integrating your new Fixed DR system with existing PACS and RIS, enhancing diagnostic throughput and data management for improved patient care.
Comprehensive On-Site Training & Support
Receive thorough on-site training for your staff on the operation and maintenance of your Fixed DR unit, backed by responsive local technical support for ongoing reliability.
What Is Digital X-ray Installation Service (Fixed Dr) In Zambia?
Digital X-ray Installation Service (Fixed DR) in Zambia refers to the comprehensive process of setting up and integrating a stationary Digital Radiography (DR) system within a medical facility. This service encompasses the physical installation, calibration, network integration, software configuration, and initial user training for a fixed DR unit, which is permanently mounted or positioned in a dedicated radiographic room. Unlike mobile DR solutions, fixed systems are designed for high throughput and optimized workflow within a specific imaging suite. The primary objective is to establish a functional and compliant digital radiography imaging chain, from image acquisition to PACS (Picture Archiving and Communication System) archiving and reporting, enabling rapid and high-quality diagnostic imaging.
| Who Needs Digital X-ray Installation Service (Fixed DR)? | Typical Use Cases |
|---|---|
| Hospitals (Public and Private): To upgrade from analog film-based radiography or older computed radiography (CR) systems to a more efficient and high-resolution digital imaging modality. | Orthopedic Departments: For detailed imaging of bone structures, fractures, and joint abnormalities. |
| Radiology Clinics and Diagnostic Centers: To enhance diagnostic capabilities, reduce patient waiting times, and streamline workflow. | Chest X-rays: For routine screening, diagnosis of respiratory conditions like pneumonia, tuberculosis, and lung nodules. |
| Specialty Medical Centers (e.g., Cardiology, Pulmonology, Gastroenterology): Requiring specific radiographic examinations as part of their diagnostic procedures. | Abdominal Imaging: To detect conditions like bowel obstruction, kidney stones, and foreign bodies. |
| Government Health Facilities: To modernize imaging infrastructure and improve access to digital diagnostic services across the country. | Trauma Centers: For rapid assessment of injuries, including fractures, dislocations, and internal bleeding (though often supplemented by CT). |
| New Medical Facility Developments: As a foundational component of their radiology department, ensuring a modern and efficient imaging setup from inception. | Skeletal Surveys: For evaluation of musculoskeletal conditions and disease progression. |
Service Components of Digital X-ray Installation Service (Fixed DR) in Zambia
- Site Assessment and Preparation: Evaluation of the existing radiographic room for power, ventilation, radiation shielding compliance, and physical space to accommodate the DR system components (detector, generator, console, etc.).
- Hardware Installation: Physical mounting of the DR detector (e.g., in a wall-mounted bucky or tabletop), installation of the X-ray generator and tube, and setup of the operator's console.
- Network Integration: Configuration of the DR system's workstation and detector to connect to the facility's Picture Archiving and Communication System (PACS) and/or Hospital Information System (HIS) for image transfer and data management.
- Software Configuration and Calibration: Installation and setup of the DR system's acquisition software, including image processing parameters, dose optimization settings, and initial calibration procedures to ensure diagnostic image quality and accurate dose measurement.
- Radiation Safety Compliance: Verification and testing of radiation shielding, interlocks, and compliance with Zambian regulatory standards for medical radiation facilities.
- System Testing and Quality Assurance: Comprehensive testing of the entire imaging chain, from X-ray exposure to image display and archiving, to ensure functionality and diagnostic image quality.
- User Training: Instruction for radiographers and technicians on the operation of the DR system, acquisition protocols, image manipulation, and basic troubleshooting.
- Documentation and Handover: Provision of system manuals, warranty information, and training documentation to the client.
Who Needs Digital X-ray Installation Service (Fixed Dr) In Zambia?
Digital X-ray installation services (Fixed DR - Direct Radiography) are crucial for healthcare facilities in Zambia seeking to modernize their diagnostic imaging capabilities. Fixed DR systems offer superior image quality, faster scan times, and reduced radiation exposure compared to traditional film-based X-ray machines. This leads to more accurate diagnoses, improved patient throughput, and enhanced operational efficiency. The demand for these services is driven by the government's commitment to improving healthcare infrastructure, private sector investment in medical services, and the increasing need for advanced medical imaging to address a growing and evolving disease burden.
| Customer Type | Typical Departments Requiring Fixed DR Installation |
|---|---|
| Government Hospitals | Radiology/Medical Imaging Department, Emergency Room/A&E, Orthopedics, Pulmonology, General Surgery, Pediatrics |
| Private Hospitals and Clinics | Radiology Department, Outpatient Clinics, Emergency Services, Orthopedic Units, Surgical Wards |
| Tertiary Healthcare Centers/Referral Hospitals | Comprehensive Radiology/Medical Imaging Department, Advanced Diagnostic Units, Specialized Surgical Departments (e.g., Neurosurgery, Cardiothoracic Surgery) |
| Specialized Diagnostic Imaging Centers | Dedicated Radiology/Imaging Department focusing on a wide range of diagnostic imaging services |
| Medical Training Institutions | Radiology Departments for teaching and research, practical training facilities for radiography students |
| NGO-operated Healthcare Facilities | Basic Radiology Units, often serving rural or underserved populations, requiring reliable and efficient imaging solutions |
Target Customers and Departments for Digital X-Ray Installation Service (Fixed DR) in Zambia
- Government Hospitals (Central, Provincial, and District)
- Private Hospitals and Clinics
- Tertiary Healthcare Centers and Referral Hospitals
- Specialized Diagnostic Imaging Centers
- Medical Training Institutions (for training purposes)
- Non-Governmental Organizations (NGOs) operating healthcare facilities
Digital X-ray Installation Service (Fixed Dr) Process In Zambia
This document outlines the detailed workflow for a Digital X-Ray (Fixed DR) Installation Service in Zambia, from the initial client inquiry to the final handover and post-installation support. The process is designed to ensure a smooth, efficient, and compliant installation, minimizing disruption to healthcare facilities.
| Phase | Step | Description | Key Activities | Responsible Party | Zambian Regulatory/Compliance Considerations |
|---|---|---|---|---|---|
| 1: Inquiry and Initial Consultation | 1.1: Client Inquiry | Receive initial contact from a healthcare facility or organization interested in a fixed DR system. | Initial phone call/email, gathering basic requirements. | Client, Service Provider Sales Team | N/A |
| 1.2: Needs Assessment & Consultation | Understand the facility's specific needs, existing infrastructure, and budget. | Detailed discussion, site visit (if feasible), defining system specifications, potential challenges. | Service Provider Technical Sales, Client Representative (e.g., Radiologist, IT Manager, Administrator) | Understanding local healthcare needs and common radiologic practices. | |
| 2: Site Assessment and Planning | 2.1: Detailed Site Survey | Conduct a thorough on-site assessment to evaluate the installation environment. | Measure space, assess power supply, structural integrity, radiation shielding requirements, network infrastructure, existing equipment. | Service Provider Technical Team (Engineers/Technicians), Client Facilities Manager | Compliance with local building codes, radiation protection regulations (if applicable at this stage). |
| 2.2: Planning and Design | Develop a detailed installation plan based on the site assessment. | Create floor plans, cabling diagrams, power requirements, radiation shielding design (if needed), project timeline, risk assessment. | Service Provider Engineering Team | Adherence to Zambian radiation safety standards and building regulations for medical facilities. | |
| 3: Quotation and Contract Negotiation | 3.1: Quotation Generation | Provide a comprehensive quotation outlining all costs and deliverables. | Include equipment, installation, training, warranty, service level agreements (SLAs). | Service Provider Sales Team | Transparency in pricing, potential for local content requirements consideration. |
| 3.2: Contract Finalization | Negotiate terms and conditions, finalize the contract. | Review contract details, sign agreements, confirm payment schedules. | Client Legal/Procurement, Service Provider Legal/Sales | Ensure contract compliance with Zambian business and contract law. | |
| 4: Pre-Installation Preparations | 4.1: Procurement & Logistics | Order equipment and arrange for shipping to Zambia. | Confirm lead times, manage customs clearance, transportation to site. | Service Provider Logistics Team | Compliance with Zambian import regulations, duties, and customs procedures. Engage with local clearing agents. |
| 4.2: Site Preparation | Prepare the installation site as per the approved plan. | Ensure adequate space, power outlets, network connectivity, any necessary structural modifications or shielding work (executed by approved contractors). | Client Facilities Team, Service Provider Project Manager | Local building permits, adherence to safety standards for any construction work. | |
| 5: Equipment Delivery and Unpacking | 5.1: Equipment Arrival | Receive the delivered DR system components at the facility. | Inspect packaging for damage, verify all items against the packing list. | Service Provider Technicians, Client Representative | N/A |
| 5.2: Unpacking and Inventory | Carefully unpack all components and perform an inventory check. | Document any visible damage, ensure all parts are present and in good condition. | Service Provider Technicians | N/A | |
| 6: Installation and Cabling | 6.1: System Setup | Install the main DR components (detector, generator interface, workstation). | Mounting detector, connecting generator, setting up workstation. | Service Provider Technicians | Ensuring safe electrical connections, adherence to manufacturer's installation guidelines. |
| 6.2: Cabling and Connectivity | Run and connect all necessary power, data, and network cables. | Install and organize cables, connect to existing network infrastructure, ensure proper grounding. | Service Provider Technicians, Client IT Team | Compliance with electrical wiring standards and network infrastructure requirements. | |
| 7: System Integration and Configuration | 7.1: Software Installation | Install and configure the DR acquisition software and PACS interface. | Install drivers, configure image acquisition parameters, integrate with hospital's PACS/RIS. | Service Provider Technicians, Client IT/Radiology Department | Data privacy regulations (if any specific to healthcare data in Zambia), compatibility with existing hospital information systems. |
| 7.2: Network Configuration | Configure network settings for seamless communication. | IP address assignment, firewall rules, connectivity testing with PACS/RIS. | Service Provider Technicians, Client IT Team | Network security protocols, IP address management. | |
| 8: Testing and Calibration | 8.1: System Functionality Testing | Perform comprehensive tests to ensure all components function as expected. | Power-on tests, image acquisition tests, generator integration checks, image quality checks. | Service Provider Technicians | Verification against manufacturer specifications. |
| 8.2: Calibration and Optimization | Calibrate the system for optimal image quality and diagnostic accuracy. | Perform phantom scans, adjust exposure settings, ensure accurate dose measurements. | Service Provider Technicians, Client Radiologist | Alignment with accepted diagnostic imaging standards, potential requirements for initial dose verification from regulatory bodies. | |
| 9: Training and Handover | 9.1: User Training | Train the facility's radiology staff on the operation of the new DR system. | Hands-on training on image acquisition, image processing, system maintenance, troubleshooting. | Service Provider Trainers, Client Radiology Staff | Ensuring competency of operators for safe and effective use. |
| 9.2: Final Handover | Officially hand over the installed and tested system to the client. | Demonstrate functionality, provide all documentation, obtain client sign-off. | Service Provider Project Manager, Client Representative | Formal acceptance of installation and compliance with contract. | |
| 10: Post-Installation Support and Maintenance | 10.1: Warranty Period | Provide support during the warranty period as per the contract. | Troubleshooting, minor repairs, remote assistance. | Service Provider Technical Support Team | Adherence to warranty terms. |
| 10.2: Maintenance Contracts | Offer ongoing maintenance and service contracts. | Preventive maintenance, software updates, emergency support, spare parts management. | Service Provider Service Department | Potential for ongoing compliance checks with radiation safety regulations, depending on Zambian regulations. | |
| 10.3: Regulatory Compliance Follow-up | Assist the client with any post-installation regulatory requirements. | Provide necessary documentation for licensing, permits, or inspections by Zambian health authorities. | Service Provider Project Manager/Support Team, Client Administration | Facilitating adherence to the Health Professions Council of Zambia (HPCZ) or other relevant medical device regulations, ensuring operational licenses are in order. |
Digital X-Ray (Fixed DR) Installation Service Workflow in Zambia
- Phase 1: Inquiry and Initial Consultation
- Phase 2: Site Assessment and Planning
- Phase 3: Quotation and Contract Negotiation
- Phase 4: Pre-Installation Preparations
- Phase 5: Equipment Delivery and Unpacking
- Phase 6: Installation and Cabling
- Phase 7: System Integration and Configuration
- Phase 8: Testing and Calibration
- Phase 9: Training and Handover
- Phase 10: Post-Installation Support and Maintenance
Digital X-ray Installation Service (Fixed Dr) Cost In Zambia
Installing a Fixed Digital Radiography (DR) X-ray system in Zambia involves a comprehensive process with varying costs. The price is influenced by several key factors, including the specific model and brand of the DR system, the required modifications to the existing imaging room, the expertise and reputation of the installation service provider, and any additional accessories or software needed. It's crucial to obtain detailed quotes from multiple reputable suppliers and installers to ensure competitive pricing and understand the full scope of work. Factors such as the number of detectors, image processing capabilities, and manufacturer support packages also play a significant role in the overall investment.
| Service Component | Estimated Price Range (ZMW) |
|---|---|
| Basic Fixed DR System (Entry-Level/Mid-Range) | 800,000 - 1,500,000 |
| High-End Fixed DR System (Advanced Features/Premium Brand) | 1,600,000 - 3,000,000+ |
| Room Preparation & Minor Civil Works | 100,000 - 300,000 |
| Major Room Modifications (Shielding, Structural) | 300,000 - 800,000+ |
| Installation & Calibration Labor (per system) | 50,000 - 150,000 |
| Basic Training (per session) | 20,000 - 50,000 |
| PACS/Workstation Setup (basic) | 100,000 - 250,000 |
| Delivery & Logistics | 30,000 - 100,000 |
Key Pricing Factors for Digital X-Ray (Fixed DR) Installation in Zambia
- DR System Model and Brand: High-end systems with advanced features and superior image quality from established international brands will naturally command higher prices.
- Detector Type and Size: The number and size of flat-panel detectors (e.g., standard, large format) directly impact cost.
- Existing Infrastructure Assessment: Necessary upgrades to the imaging room, such as structural reinforcement, lead shielding, electrical work, and HVAC systems, can add substantial costs.
- Installation Service Provider: The experience, qualifications, and reputation of the installation company influence their rates. Local versus international providers may also have different pricing structures.
- Site Preparation and Civil Works: Costs associated with preparing the installation site, including any necessary demolition or construction.
- Ancillary Equipment: This includes items like PACS (Picture Archiving and Communication System) servers, workstations, printers, and other peripherals.
- Software and Licensing: The cost of the DR software, image acquisition software, and any associated licensing fees.
- Training: Comprehensive training for radiographers and technicians on operating the new system.
- Warranty and Support Packages: The duration and scope of manufacturer and installer warranties, as well as ongoing technical support contracts.
- Geographical Location within Zambia: Transportation costs for equipment and personnel can vary depending on the specific province or city of installation.
- Customization and Integration: Any specific integration needs with existing hospital IT systems or specialized workflows.
Affordable Digital X-ray Installation Service (Fixed Dr) Options
Our Affordable Digital X-Ray Installation Service focuses on providing fixed Digital Radiography (DR) solutions that deliver significant value and cost savings. We understand that investing in new medical equipment can be a major decision, and our goal is to make the transition to digital X-ray accessible and efficient for your practice. We offer comprehensive installation packages designed to meet diverse budgetary needs, from basic setup to fully integrated systems. Our expert technicians ensure a seamless installation process, minimizing downtime and maximizing your return on investment. Explore our value bundles and cost-saving strategies to discover the most economical path to upgrading your imaging capabilities.
| Value Bundle Option | Included Services | Ideal For | Estimated Price Range (USD) | Cost-Saving Strategies Integrated |
|---|---|---|---|---|
| Basic DR Installation | DR Detector installation, basic PACS integration, essential software setup, initial user training | Practices upgrading from analog film or CR, seeking core digital functionality | $10,000 - $18,000 | Leverages existing network infrastructure, bundled software discounts |
| Standard DR Integration | Basic DR Installation + advanced PACS integration, image archiving setup, printer calibration, extended user training | Practices needing a more streamlined workflow and robust data management | $15,000 - $25,000 | Pre-configured hardware/software packages, optimized installation time |
| Premium DR Solution | Standard DR Integration + advanced workflow optimization, EMR/EHR integration, remote monitoring setup, dedicated support package | Practices aiming for complete digital integration and enhanced operational efficiency | $20,000 - $35,000+ | Bulk purchasing discounts, phased implementation options, preventative maintenance plans |
| Retrofit Upgrade | Integration of new DR detector with existing X-ray generator and support structure | Practices with functional X-ray hardware seeking to digitize their current system | $8,000 - $15,000 | Significant hardware cost savings by reusing existing components |
Key Features and Benefits
- Expert installation of fixed DR systems
- Minimizes operational downtime
- Comprehensive post-installation support
- Tailored solutions for various budgets
- Focus on long-term cost efficiency
Verified Providers In Zambia
In Zambia's evolving healthcare landscape, identifying reliable and qualified healthcare providers is paramount. Franance Health stands out as a beacon of trust, consistently delivering high-quality medical services. This document outlines the credentials that solidify Franance Health's position as the best choice for your healthcare needs in Zambia, emphasizing their commitment to excellence, patient care, and ethical practice.
| Credential Type | Franance Health's Verification | Benefit to Patients |
|---|---|---|
| Professional Licensing and Registration | All medical practitioners are registered and licensed with the Health Professions Council of Zambia (HPCZ) and relevant professional bodies. | Ensures practitioners meet minimum competency standards and are accountable for their actions. |
| Specialist Certifications | Specialists hold recognized qualifications and certifications from reputable international and local institutions. | Guarantees access to expert medical advice and treatment in specific medical disciplines. |
| Accreditation and Quality Standards | Adheres to recognized quality assurance frameworks and is committed to achieving and maintaining relevant accreditations. | Confirms commitment to operational excellence, patient safety, and consistent service quality. |
| Ongoing Training and Continuing Professional Development (CPD) | Mandatory and encouraged participation in regular CPD programs for all staff. | Ensures medical knowledge and skills are up-to-date with the latest medical advancements. |
| Ethical Practice Guidelines | Strict adherence to a comprehensive code of ethics and professional conduct. | Upholds patient rights, privacy, and ensures respectful and trustworthy medical interactions. |
| Patient Feedback Mechanisms | Actively collects and responds to patient feedback to drive service improvement. | Demonstrates a commitment to patient satisfaction and continuous enhancement of the healthcare experience. |
Why Franance Health is the Best Choice for Verified Providers in Zambia:
- Unwavering Commitment to Quality: Franance Health adheres to stringent international and national healthcare standards, ensuring that every service provided meets the highest benchmarks of safety and efficacy.
- Highly Qualified and Experienced Professionals: Their medical team comprises extensively trained doctors, nurses, specialists, and allied health professionals, each possessing a wealth of experience in their respective fields.
- Comprehensive Range of Services: From general practice and specialized consultations to diagnostic services and advanced treatments, Franance Health offers a holistic approach to healthcare, catering to a wide spectrum of medical needs.
- State-of-the-Art Facilities and Technology: Investing in modern medical equipment and infrastructure, Franance Health provides cutting-edge diagnostic and treatment capabilities, enhancing accuracy and patient outcomes.
- Patient-Centric Care Philosophy: At the core of Franance Health's operations is a deep commitment to patient well-being. They prioritize compassionate care, clear communication, and personalized treatment plans.
- Robust Regulatory Compliance: Franance Health operates in full compliance with Zambian healthcare regulations and licensing requirements, guaranteeing ethical practices and legal adherence.
- Community Trust and Reputation: Years of dedicated service and positive patient experiences have cultivated a strong reputation and deep trust within the Zambian community.
- Continuous Professional Development: The Franance Health team is dedicated to ongoing learning and skill enhancement, staying abreast of the latest advancements in medical science and technology.
Scope Of Work For Digital X-ray Installation Service (Fixed Dr)
This Scope of Work (SOW) outlines the services required for the installation of a Fixed Digital Radiography (DR) X-ray system. It details the technical deliverables, standard specifications, and project phases to ensure a successful and compliant implementation. This document serves as a basis for the agreement between the Client and the Service Provider.
| Technical Deliverable | Standard Specification / Description | Acceptance Criteria |
|---|---|---|
| Fixed DR X-ray Unit | Manufacturer: [Specify Manufacturer] Model: [Specify Model] Detector Type: [e.g., CsI, Gadox] Detector Size: [Specify Size] Generator Type: [e.g., High-frequency monoblock] Tube kV Range: [Specify Range] Tube mA Range: [Specify Range] Tube mAs Range: [Specify Range] Tube Focal Spot Size: [Specify Size] Integrated Grid (if applicable): [Specify] Radiation Shielding Requirements: Compliance with local regulations and ALARA principles. | Unit fully assembled, functional, and passes all manufacturer-specified performance tests. All safety features are operational. Detector is free from physical defects. |
| Workstation and Acquisition Software | Workstation: [Specify minimum PC requirements: CPU, RAM, Storage, OS] Acquisition Software: [Specify Software Name and Version] User Interface: Intuitive and compliant with DICOM standards. Image Acquisition Parameters: Configurable kV, mAs, exposure time, etc. Image Post-Processing Tools: Contrast, brightness, sharpening, inversion, etc. Integration with PACS/RIS: Compliant with DICOM Send/Receive, Modality Worklist Management (MWL). | Workstation powers on, software launches, and operates without errors. All acquisition and processing functions are verified. Successful connection to PACS/RIS for image transmission and retrieval confirmed. |
| Cabling and Network Infrastructure | Power Cabling: Dedicated, correctly rated circuits for X-ray generator and workstation. Signal Cabling: High-speed data cables (e.g., Cat 6a or higher) for detector to workstation communication. Network Cabling: Ethernet cables connecting workstation to hospital network/PACS/RIS. Cable Management: Neat, secure, and labeled routing of all cables, adhering to safety standards and minimizing trip hazards. | All cables are correctly terminated, labeled, and tested for continuity and signal integrity. Cabling pathways are safe, organized, and meet local electrical and safety codes. |
| Radiation Shielding (if applicable) | Lead-lined protective panels, doors, or curtains as per architectural plans and radiation safety survey results. Compliance with local regulatory standards for radiation protection. | Shielding is installed correctly as per design. Radiation safety survey confirms compliance with regulatory limits and effective dose reduction for staff and patients. |
| System Integration and DICOM Conformance | DICOM Conformance Statement: Provider to submit a DICOM Conformance Statement for the entire system. Modality Worklist Management (MWL): Successful retrieval of patient and study information from RIS. Storage Commitment: Successful transmission of images to PACS. Image Display: Images display correctly on PACS/viewing stations. | All DICOM services specified in the conformance statement are successfully demonstrated and validated. Patient data is accurately transferred, and images are received and displayed correctly on the PACS. |
| System Calibration and Quality Assurance (QA) | Detector Calibration: Flat-field correction, dark current correction, etc. Image Quality Testing: Using established phantoms (e.g., RMI 156) to assess spatial resolution, contrast, noise, and dose. Generator Calibration: Verification of output accuracy (kV, mAs). Routine QA Procedures: Documentation of initial QA tests and establishment of a QA schedule. | Calibration ensures optimal image quality and consistent performance. QA tests demonstrate that image quality parameters meet or exceed manufacturer specifications and are within acceptable clinical diagnostic ranges. |
| User Training | Comprehensive training for radiographers and relevant clinical staff on system operation, image acquisition techniques, troubleshooting, and basic maintenance. Training materials: User manuals, quick reference guides, and on-site demonstration. | Users are able to confidently operate the system, perform standard imaging procedures, and identify basic issues. Training attendance is recorded. |
| Documentation | Installation Report: Detailed report of the installation process, including dates, personnel, and any deviations. As-Built Drawings: Updated drawings showing final equipment placement and cable routing. User Manuals: Complete set of manufacturer-provided user and service manuals. Calibration and QA Reports: All performed calibration and QA test results. Warranty Information: Documentation outlining warranty coverage for all components. | All documentation is complete, accurate, and provided to the client in the agreed format. As-built drawings accurately reflect the final installation. |
Project Phases
- Site Assessment and Preparation
- Equipment Delivery and Unpacking
- Installation and Cabling
- System Configuration and Integration
- Testing and Calibration
- User Training
- Documentation and Handover
- Post-Installation Support
Service Level Agreement For Digital X-ray Installation Service (Fixed Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Fixed DR) provided by [Your Company Name] to [Client Name]. This SLA is an integral part of the Master Service Agreement (MSA) between the parties.
| Service Level | Severity Level | Response Time Target | Resolution Time Target | Uptime Guarantee |
|---|---|---|---|---|
| Digital X-Ray Installation Service (Fixed DR) | Critical (System Unavailable, impacting patient care) | 1 hour | 4 business hours | 99.5% |
| Digital X-Ray Installation Service (Fixed DR) | High (System partially degraded, impacting workflow) | 2 business hours | 8 business hours | 99.5% |
| Digital X-Ray Installation Service (Fixed DR) | Medium (Minor functional issue, not impacting core operations) | 4 business hours | 24 business hours | 99.5% |
| Digital X-Ray Installation Service (Fixed DR) | Low (Cosmetic or informational issue, no impact on functionality) | 8 business hours | 48 business hours | 99.5% |
Key Performance Indicators (KPIs)
- Response Time: The time taken by [Your Company Name] to acknowledge and begin addressing a reported issue.
- Resolution Time: The time taken by [Your Company Name] to fully resolve a reported issue, restoring the Digital X-Ray system to its operational state.
- Uptime Guarantee: The percentage of time the Digital X-Ray system is functional and available for use.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your Digital X-Ray Installation Service (Fixed DR) in Zambia project in Zambia.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.