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DICOM Node Integration & Routing Service in Zambia
Engineering Excellence & Technical Support
DICOM Node Integration & Routing Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless DICOM Node Onboarding
Effortlessly integrate diverse DICOM nodes across Zambia, from legacy imaging modalities to modern PACS, ensuring interoperability and efficient data flow with our robust plug-and-play solution.
Intelligent DICOM Routing Engine
Leverage our intelligent routing engine to direct medical imaging studies to the correct destinations within Zambian healthcare networks, minimizing delays and optimizing diagnostic workflows based on configurable rules.
Secure Cross-Facility Data Exchange
Facilitate secure and compliant exchange of DICOM data between hospitals, clinics, and diagnostic centers throughout Zambia, adhering to local regulations and ensuring patient data privacy with our advanced encryption and access control.
What Is Dicom Node Integration & Routing Service In Zambia?
The DICOM Node Integration & Routing Service (DNIRS) in Zambia is a specialized IT infrastructure and operational framework designed to facilitate the secure and efficient exchange of medical imaging data (DICOM objects) between healthcare providers, imaging centers, and other authorized entities within Zambia. It establishes a standardized communication protocol and management layer, enabling interoperability among disparate Picture Archiving and Communication Systems (PACS) and other DICOM-compliant modalities. This service is crucial for modernizing healthcare workflows, improving diagnostic capabilities, and enabling telemedicine initiatives by ensuring that medical imaging data can be reliably sent, received, and accessed across different organizational boundaries and geographic locations.
| Stakeholder Group | Specific Needs Addressed by DNIRS | Typical Use Cases |
|---|---|---|
| Hospitals and Clinics | Centralized access to patient imaging studies across multiple departments and facilities; improved diagnostic turnaround times; reduced reliance on physical media transfer. | Referral of complex cases to specialists with imaging data; remote consultation and second opinions; disaster recovery and business continuity for imaging archives. |
| Radiology Practices and Imaging Centers | Efficient transmission of diagnostic reports and images to referring physicians; integration with remote reporting services; compliance with data sharing regulations. | Sharing of mammography images for screening programs; transfer of MRI/CT scans to specialized analysis centers; participation in national imaging registries. |
| Public Health Organizations and Ministries of Health | Population-level data aggregation for disease surveillance and epidemiological studies; enabling national imaging policies and standards. | Monitoring of infectious disease outbreaks through imaging data analysis; evaluating the effectiveness of public health imaging initiatives; facilitating research collaborations. |
| Telemedicine Providers | Real-time or near-real-time transmission of imaging studies to remote consulting physicians; enabling virtual consultations based on imaging findings. | Remote interpretation of X-rays for rural clinics; tele-radiology services for underserved areas; expert review of echocardiograms and ultrasounds. |
| Medical Equipment Vendors and Service Providers | Remote diagnostics and troubleshooting of imaging equipment; secure software updates and configuration management. | Remote monitoring of CT scanner performance; push-button software upgrades for MRI machines; secure access for remote technical support. |
Key Components and Functionalities of DNIRS
- DICOM Conformance Statement Management: Ensuring all participating nodes adhere to specified DICOM service classes and transfer syntaxes.
- Network Address Translation (NAT) and Firewall Traversal: Enabling secure connectivity across public and private networks.
- AE Title Resolution and Mapping: Managing the unique Application Entity (AE) titles of each DICOM node for proper identification and routing.
- Secure Communication Protocols: Implementing TLS/SSL encryption for data in transit, ensuring confidentiality and integrity.
- Auditing and Logging: Comprehensive tracking of all DICOM transactions for security, compliance, and troubleshooting.
- Data Validation and Transformation: Performing checks on DICOM object structure and potentially transforming data for compatibility between different systems.
- Routing Logic and Policy Enforcement: Defining rules for where and how DICOM data should be sent based on sender, recipient, modality, or patient demographics.
- Gateway and Proxy Services: Acting as intermediaries to connect non-DICOM systems or older DICOM implementations to the modern network.
- Integration with EMR/EHR Systems: Enabling seamless transfer of imaging metadata and links to images within Electronic Medical Records (EMR) or Electronic Health Records (EHR).
Who Needs Dicom Node Integration & Routing Service In Zambia?
The DICOM Node Integration & Routing Service plays a crucial role in modern healthcare in Zambia by facilitating seamless communication and data exchange between various medical imaging devices and systems. This service is essential for any healthcare facility that utilizes or plans to utilize digital imaging technologies for diagnostics, treatment planning, and patient care. It ensures that images and associated patient data are securely transmitted, accurately routed to the correct destinations (PACS, RIS, workstations), and made readily available to authorized medical professionals. This leads to improved efficiency, reduced errors, enhanced diagnostic capabilities, and ultimately, better patient outcomes. The service addresses the growing need for interoperability in Zambia's healthcare sector as it modernizes its infrastructure and adopts advanced medical technologies.
| Target Customer Segment | Key Departments Benefiting | Primary Needs & Use Cases |
|---|---|---|
| Public Hospitals | Radiology, Cardiology, Neurology, Oncology, Emergency Department, Pathology, IT Department | Centralized image management, inter-departmental sharing, remote consultations, regulatory compliance, efficient workflow for high patient volumes. |
| Private Hospitals & Clinics | Radiology, Cardiology, Orthopedics, Surgery, General Practice, IT Department | Streamlined diagnostic workflows, improved patient experience, integration with EMR/EHR systems, competitive advantage through advanced imaging capabilities. |
| Diagnostic Imaging Centers | Radiology, IT Department | Efficient processing of large volumes of imaging studies, reliable image distribution to referring physicians, integration with multiple imaging modalities, scalability. |
| Specialized Medical Centers (e.g., Cardiology, Oncology) | Radiology, Cardiology, Oncology, IT Department | Specialized image analysis, multi-disciplinary team collaboration, integration with treatment planning systems, long-term data archival. |
| Pathology Laboratories (Digital Pathology) | Pathology, IT Department | Digital slide management and viewing, remote consultation with pathologists, integration with LIS, archiving of digital pathology data. |
| Medical Research Facilities | Research Department, Radiology, IT Department | Secure data sharing for research studies, anonymization of patient data, integration with research databases, efficient retrieval of imaging data. |
| Government Health Agencies | Public Health, IT Department, Planning Department | Monitoring public health trends, managing imaging resources across public facilities, establishing national imaging standards, disaster preparedness. |
| Telemedicine Providers | Radiology, IT Department, Clinical Teams | Secure and reliable transmission of medical images for remote diagnosis and consultation, enabling healthcare access in remote areas. |
Who Needs DICOM Node Integration & Routing Service in Zambia? Target Customers & Departments
- Hospitals (Public and Private)
- Specialized Diagnostic Imaging Centers
- Radiology Clinics
- Pathology Laboratories (for digital pathology)
- Tertiary Healthcare Institutions
- Medical Research Facilities
- Government Health Agencies & Ministries
- Telemedicine Providers
Dicom Node Integration & Routing Service Process In Zambia
This document outlines the typical workflow for integrating a new DICOM node and establishing routing services within the healthcare infrastructure of Zambia. The process is designed to ensure seamless image data exchange between facilities, complying with local regulations and technical standards.
| Phase | Key Activities | Responsible Parties |
|---|---|---|
| Inquiry | Initial interest expressed by a healthcare facility or vendor. | Healthcare Facility/Vendor |
| Consultation & Assessment | Understanding needs, infrastructure, proposed services, and technical capabilities. | Designated Authority, Healthcare Facility/Vendor |
| Information Gathering | Collecting technical specifications, network details, and security protocols. | Healthcare Facility/Vendor |
| Technical Review | Assessing compatibility, security risks, and resource needs. | Designated Authority IT Team |
| Application & Documentation | Submitting formal application, project proposal, and compliance documents. | Healthcare Facility/Vendor |
| Network & Security Setup | Configuring firewalls, routers, VPNs, and access controls. | Designated Authority Network Administrators |
| DICOM Service Configuration | Setting up routing rules for the new node. | Designated Authority DICOM Service Team |
| Testing & Validation | Verifying data flow, image retrieval, and storage. | Designated Authority IT Team, Healthcare Facility IT |
| Training & Support | Providing operational and troubleshooting training. | Designated Authority Training Team, Healthcare Facility Staff |
| Go-Live | Official connection and activation of the DICOM node. | Designated Authority IT Team, Healthcare Facility IT |
| Monitoring & Maintenance | Continuous performance and security oversight, updates, and patching. | Designated Authority IT Team, Healthcare Facility IT |
DICOM Node Integration & Routing Service Process in Zambia
- The process begins with an Inquiry from a healthcare facility or vendor interested in connecting their DICOM-enabled systems (e.g., PACS, modalities) to the existing Zambian healthcare network.
- Initial Consultation and Assessment: A designated authority (e.g., Ministry of Health IT department, a central coordinating body) engages with the inquirer to understand their needs, existing infrastructure, technical capabilities, and proposed DICOM service types (e.g., C-STORE, C-FIND, C-MOVE).
- Information Gathering: The inquirer provides detailed technical specifications of their DICOM node, including IP addresses, AE Titles, port numbers, expected data volumes, and intended DICOM services. Network connectivity details and security protocols are also crucial.
- Technical Review and Feasibility Study: The IT team assesses the provided information to determine compatibility with the existing network, potential security risks, and resource requirements for integration. This may involve network scans and preliminary communication tests.
- Formal Application and Documentation: The inquirer submits a formal application, often including a detailed project proposal, security compliance documentation, and commitment to adhere to Zambian healthcare IT policies.
- Network Configuration and Security Setup: Upon approval, network administrators configure firewalls, routers, and VPNs (if required) to allow secure communication between the new DICOM node and the central routing service. Access control lists (ACLs) are implemented.
- DICOM Service Configuration: The central DICOM routing service is configured to recognize the new node's AE Title and IP address. Routing rules are established to direct DICOM traffic to and from the new node based on modality, study type, or patient data.
- Testing and Validation: Comprehensive testing is conducted to verify data flow, image retrieval (C-FIND, C-MOVE), and image storage (C-STORE). This includes end-to-end testing with sample DICOM studies and communication with other connected nodes.
- User Training and Support: Training is provided to the facility's IT staff and relevant clinical personnel on how to operate and manage their DICOM node within the integrated system, as well as troubleshooting common issues.
- Go-Live and Monitoring: Once testing is successful and users are trained, the new DICOM node is officially connected and operational. Continuous monitoring of network traffic, DICOM service performance, and security logs is performed.
- Ongoing Maintenance and Updates: Regular maintenance, software updates, and security patching are essential to ensure the continued reliable and secure operation of the DICOM node and routing service.
Dicom Node Integration & Routing Service Cost In Zambia
Integrating a DICOM Node and establishing a Routing Service in Zambia involves various costs influenced by factors specific to the Zambian market and the complexity of the integration. These services are crucial for healthcare providers to manage medical imaging data, ensuring efficient storage, retrieval, and sharing between different medical devices and Picture Archiving and Communication Systems (PACS). The pricing typically depends on the scope of work, the vendor's expertise, the chosen technology stack, and ongoing support requirements. Understanding these elements is key to budgeting effectively for such a critical IT infrastructure in Zambia.
| Service Component | Estimated Price Range (ZMW - Zambian Kwacha) | Notes |
|---|---|---|
| Basic DICOM Node Integration (per modality) | 5,000 - 15,000 ZMW | For standard modalities with straightforward integration. May exclude advanced features. |
| Complex DICOM Node Integration (per modality) | 15,000 - 40,000+ ZMW | Involves custom configurations, troubleshooting legacy systems, or unique DICOM object handling. |
| DICOM Routing Service Setup & Configuration | 10,000 - 30,000 ZMW | Initial setup of routing rules, AE titles, and network pathways. Dependent on the number of destinations. |
| Custom Development & Workflow Adaptation | 20,000 - 100,000+ ZMW | Highly variable based on the complexity of required customizations and the hours of developer time. |
| Software Licensing (Annual/Perpetual) | 5,000 - 50,000+ ZMW | Depends on the vendor, features, and number of concurrent users or devices. Subscription models are common. |
| Hardware (Servers, Network Gear, Storage) | 15,000 - 75,000+ ZMW | If new hardware is required. Costs can fluctuate significantly based on specifications and import prices. |
| Testing, Validation & QA | 5,000 - 20,000 ZMW | Ensuring compliance and seamless operation. |
| Training & Skill Transfer | 3,000 - 15,000 ZMW | For IT and clinical staff. Can be per session or per team. |
| Annual Support & Maintenance Contract | 10% - 25% of initial project cost per year | Covers troubleshooting, updates, and system health monitoring. |
Key Pricing Factors for DICOM Node Integration & Routing Service in Zambia
- Scope and Complexity of Integration: The number of DICOM nodes to be integrated (e.g., imaging modalities like X-ray, CT, MRI, ultrasound) and their varying configurations significantly impact costs. Integrating older or non-standard equipment may require custom development.
- Vendor Expertise and Reputation: Established vendors with a proven track record in DICOM integration and networking in Zambia or the wider Southern African region will likely command higher fees due to their specialized knowledge and reliability.
- Software and Licensing Costs: This includes the DICOM server software, routing software, and any necessary middleware or integration platforms. Licensing models can be perpetual, subscription-based, or usage-based.
- Hardware Requirements: Depending on the existing infrastructure, dedicated servers, network devices (switches, routers), and storage solutions might be required. The cost of these components in Zambia, including import duties and logistics, needs to be considered.
- Customization and Development: If standard solutions don't meet specific workflow requirements, custom development for unique routing rules, data transformations, or interface adaptations will incur additional costs.
- Network Infrastructure and Bandwidth: The reliability and speed of the existing network within the healthcare facility and between different sites (if applicable) are crucial. Upgrades to network infrastructure or increased bandwidth may be necessary.
- Testing and Validation: Thorough testing of the DICOM node integration and routing service to ensure data integrity, interoperability, and adherence to DICOM standards is a critical but often overlooked cost component.
- Training and Skill Transfer: Training for IT staff and medical personnel on operating and managing the new DICOM infrastructure is essential for its successful long-term use.
- Ongoing Support and Maintenance: Post-implementation support, including troubleshooting, software updates, and system maintenance, is typically provided through annual contracts or monthly subscriptions.
- Project Management: Effective project management throughout the integration and deployment phases is vital for successful delivery and can be a separate cost item.
Affordable Dicom Node Integration & Routing Service Options
Integrating DICOM (Digital Imaging and Communications in Medicine) nodes and establishing efficient routing can be a significant technical and financial undertaking for healthcare organizations. Fortunately, there are increasingly affordable options available. This document outlines value bundles and cost-saving strategies for implementing and managing DICOM node integration and routing services.
| Value Bundle Type | Description | Typical Cost-Saving Strategy | Ideal Use Case |
|---|---|---|---|
| Basic Connectivity Package | Focuses on essential DICOM node discovery, association, and basic query/retrieve functionality. Typically includes initial setup and configuration for a limited number of nodes. | Lower upfront investment, pay-as-you-go for additional nodes, vendor-managed infrastructure reducing internal IT burden. | Small clinics, departments with limited DICOM devices, organizations with basic image sharing needs. |
| Advanced Routing & Workflow Bundle | Includes sophisticated routing rules, data transformation capabilities, workflow automation (e.g., automatic sending to secondary storage), and more robust monitoring. Often supports a higher volume of nodes and complex routing scenarios. | Bulk licensing discounts, bundled professional services for optimization, reduced manual intervention and errors, improved operational efficiency. | Medium to large hospitals, imaging centers with diverse modalities and PACS, organizations requiring automated cross-departmental image sharing. |
| Cloud-Managed DICOM Service | Leverages cloud infrastructure for hosting DICOM routers, brokers, and storage. Offers scalability, reduced hardware costs, and often subscription-based pricing models. | Eliminates capital expenditure on on-premise hardware, predictable operational expenses, easier scalability to meet fluctuating demands, vendor handles maintenance and upgrades. | Organizations seeking to minimize IT infrastructure, startups, those looking for flexible and scalable solutions, remote sites. |
| Open-Source Solutions with Support Contracts | Utilizing well-established open-source DICOM toolkits (e.g., DCMTK, fo-dicom) combined with paid support and integration services from specialized vendors. | Significantly lower software licensing costs, professional services tailored to specific needs, access to community support alongside commercial guarantees. | Organizations with in-house technical expertise willing to manage open-source components, those with highly customized integration requirements. |
Key Components of DICOM Node Integration & Routing Services
- DICOM Conformance Statement: Essential for understanding the capabilities and compatibility of a DICOM node.
- Network Configuration: Setting up secure and reliable communication channels between DICOM nodes (e.g., PACS, modalities, viewers).
- DICOM Router/Broker: Software or hardware that directs DICOM messages to their intended destinations based on predefined rules.
- Data Transformation/Normalization: Converting DICOM data into formats compatible with different systems or for specific purposes.
- Workflow Automation: Automating tasks like image routing, query/retrieve, and storage management.
- Monitoring & Auditing: Tracking DICOM traffic, identifying errors, and ensuring compliance.
- Security Implementation: Protecting sensitive patient data through encryption, authentication, and access control.
- Integration Support: Assisting with the technical challenges of connecting new or existing DICOM devices.
Verified Providers In Zambia
In Zambia, the landscape of healthcare providers is vast, and choosing the right one can be a crucial decision for individuals and families. The term 'Verified Provider' signifies a level of trust and assurance, indicating that an organization or individual has met specific standards and undergone rigorous checks. Franance Health stands out in this regard, not only as a verified provider but also as a leader in delivering comprehensive and accessible healthcare solutions. Their commitment to quality, patient-centric care, and innovative approaches makes them a compelling choice for anyone seeking reliable medical services in Zambia. This document outlines the key credentials that establish Franance Health as a top-tier provider and explains why their services represent the best choice for your health and well-being.
| Credential/Aspect | Franance Health's Commitment | Benefit to Patients |
|---|---|---|
| Regulatory Compliance | Operates in full accordance with Zambian Ministry of Health guidelines and standards. | Ensures legal and ethical healthcare delivery, providing peace of mind. |
| Staff Expertise | Employs highly qualified, certified, and continuously trained medical professionals. | Access to competent and knowledgeable healthcare providers for accurate diagnoses and effective treatments. |
| Service Quality | Implements rigorous quality control and continuous improvement measures. | Consistent delivery of high-standard medical care and a positive patient experience. |
| Patient Experience | Focuses on empathy, respect, and clear communication in all patient interactions. | A supportive and understanding healthcare journey, fostering trust and reducing anxiety. |
| Accessibility | Strives to make healthcare services accessible through various channels and potentially tailored payment options. | Easier access to necessary medical attention when it's needed most. |
Franance Health Credentials and Why They Matter
- Accreditation and Licensing: Franance Health operates under strict adherence to all relevant Zambian healthcare regulations. They possess all necessary licenses and accreditations from governing bodies, ensuring they meet the highest standards of practice and safety.
- Quality Assurance Programs: The organization has robust internal quality assurance protocols in place. This includes regular audits, continuous professional development for staff, and feedback mechanisms to ensure consistent delivery of excellent care.
- Certified Healthcare Professionals: All medical practitioners and support staff at Franance Health are not only licensed but also undergo specialized training and certification relevant to their fields. This ensures they are up-to-date with the latest medical advancements and best practices.
- Patient Safety Initiatives: Franance Health prioritizes patient safety through stringent infection control measures, comprehensive risk management strategies, and a culture that encourages open communication about any concerns.
- Technological Integration: Adoption of modern healthcare technology, from electronic health records to advanced diagnostic equipment, demonstrates their commitment to efficient, accurate, and effective patient care.
- Community Engagement and Outreach: Beyond clinical services, Franance Health actively engages with communities, offering health education and preventative care programs. This holistic approach underscores their dedication to improving public health.
- Patient Testimonials and Outcomes: A strong track record of positive patient outcomes and a consistently high level of patient satisfaction, often reflected in independent reviews and testimonials, are powerful indicators of their quality of service.
Scope Of Work For Dicom Node Integration & Routing Service
This Scope of Work (SOW) outlines the requirements for integrating a new DICOM Node (the 'New Node') into an existing DICOM network and establishing a robust DICOM Routing Service. The objective is to ensure seamless image data exchange, adherence to industry standards, and secure, reliable data flow between the New Node and other DICOM entities within the network. This document details the technical deliverables and the standard specifications that will govern the integration and routing processes.
| Phase | Activities | Technical Deliverables | Standard Specifications & Protocols |
|---|---|---|---|
| Requirement gathering, Network analysis, Security assessment, DICOM AE title registration, Routing rule definition, Workflow mapping. | Network Architecture Diagram, DICOM AE Title Registry, Routing Rule Matrix, Security Protocol Document, Test Plan. | DICOM Part 10 (Media Storage), DICOM Part 7 (Message Exchange), DICOM Part 8 (Network Communication), HL7 v2 (for interoperability if applicable), relevant local/national data privacy regulations (e.g., HIPAA, GDPR). |
| Installation and configuration of DICOM connectivity on the New Node, Association establishment testing, Image send/receive tests, DICOM Conformance Statement review and adherence. | Configured DICOM Node, Successful C-STORE/C-FIND/C-MOVE test results, Updated DICOM Conformance Statement for the New Node. | DICOM Part 4 (Service Class Specifications - e.g., C-STORE, C-FIND, C-MOVE), DICOM Part 12 (Media Formats). |
| Development and configuration of the routing engine, Definition and implementation of routing logic (e.g., by modality, study type, destination AE title), Integration with the New Node and existing DICOM infrastructure, Testing of routing rules. | Configured DICOM Routing Service, Implemented Routing Logic Documentation, Test Results for various routing scenarios, Integration Test Reports. | DICOM Part 7 (Message Exchange), DICOM Part 8 (Network Communication), DICOM Part 15 (Security Profiles), Specific vendor protocols if applicable. |
| Configuration of network security (e.g., firewalls, TLS/SSL), DICOM authentication and authorization mechanisms, Data encryption (at rest and in transit if required), Audit logging. | Secured DICOM Network Configuration, Implemented Authentication/Authorization Settings, Encryption Configuration (if applicable), Audit Log Configuration. | DICOM Part 15 (Security Profiles), TLS/SSL protocols, Industry best practices for cybersecurity. |
| Unit testing of individual components, Integration testing of Node and Router, End-to-end workflow testing, Performance testing, User Acceptance Testing (UAT). | Test Cases, Test Execution Reports, Performance Metrics, UAT Sign-off document. | DICOM Part 10, DICOM Part 7, DICOM Part 8, relevant performance and security benchmarks. |
| Creation of comprehensive technical documentation, User manuals for the routing service, Training for administrators and operators, Final system handover. | System Architecture Document, Installation & Configuration Guide, Administration Manual, User Guide, Training Materials, Final Project Report. | All previously mentioned DICOM standards and relevant documentation standards. |
Key Objectives
- Successfully integrate the New Node into the existing DICOM network.
- Implement a comprehensive DICOM Routing Service capable of directing images to appropriate destinations based on predefined rules.
- Ensure full compliance with relevant DICOM standards and security protocols.
- Provide robust error handling and logging mechanisms for monitoring and troubleshooting.
- Deliver comprehensive documentation for the integrated system and routing configuration.
Service Level Agreement For Dicom Node Integration & Routing Service
This Service Level Agreement (SLA) outlines the performance standards and guarantees for the DICOM Node Integration & Routing Service. It defines the agreed-upon response times for critical operations and the expected uptime of the service. This document applies to all users and integrations leveraging the DICOM Node Integration & Routing Service.
| Service Metric | Target | Measurement Method |
|---|---|---|
| Uptime Guarantee (Availability) | 99.9% | Calculated as (Total Minutes in Month - Downtime Minutes) / Total Minutes in Month. Excludes Scheduled Maintenance. |
| Response Time for DICOM Association Establishment | < 5 seconds | Measured from the client's A-ASSOCIATE-RQ to the server's A-ASSOCIATE-AC or A-ASSOCIATE-RJ. |
| Response Time for C-STORE Requests | < 10 seconds | Measured from the client's C-STORE-RQ to the server's C-STORE-RSP (excluding image transmission time). |
| Response Time for C-FIND Requests | < 15 seconds | Measured from the client's C-FIND-RQ to the server's C-FIND-RSP. |
| Response Time for C-MOVE Requests | < 20 seconds | Measured from the client's C-MOVE-RQ to the server's C-MOVE-RSP (excluding subsequent image transmission). This metric applies to the initial response and not the completion of the entire move operation. |
Definitions
- DICOM Node Integration & Routing Service: The service responsible for facilitating the secure and efficient transfer, integration, and routing of DICOM (Digital Imaging and Communications in Medicine) objects between various medical imaging modalities, Picture Archiving and Communication Systems (PACS), and other healthcare information systems.
- Downtime: A period during which the DICOM Node Integration & Routing Service is unavailable to perform its primary functions, as measured by the inability of a customer to successfully initiate and complete a DICOM transaction (e.g., C-STORE, C-FIND, C-MOVE).
- Response Time: The time elapsed between the initiation of a request by a client node and the reception of a valid DICOM response from the DICOM Node Integration & Routing Service.
- Scheduled Maintenance: Planned periods of downtime for system updates, patches, or upgrades. Customers will be notified at least 48 hours in advance of any Scheduled Maintenance.
- Unscheduled Downtime: Any Downtime that is not Scheduled Maintenance.
- Availability: The percentage of time the DICOM Node Integration & Routing Service is operational and accessible.
- Critical Operations: Key functions of the service, including but not limited to: DICOM Association Establishment, C-STORE requests, C-FIND requests, and C-MOVE requests.
- Service Credits: A percentage of the monthly service fee that may be credited to a customer's account in the event of a failure to meet the guaranteed Availability.
- Incident: Any event that causes or may cause a disruption to the DICOM Node Integration & Routing Service.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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