Home/Services/Calibration Metrology Performance Verification/CT Image Quality QA Testing Service in Zambia
Verified Service Provider in Zambia
CT Image Quality QA Testing Service in Zambia
Engineering Excellence & Technical Support
CT Image Quality QA Testing Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Precision Image Enhancement for Diagnostic Accuracy
Leveraging advanced algorithms and expert analysis, our CT image quality QA ensures optimal contrast, reduced noise, and superior spatial resolution, directly enhancing diagnostic confidence and accuracy for medical professionals across Zambia.
Compliance & Standardization with Global Benchmarks
We align Zambian CT imaging practices with international quality standards, performing rigorous testing for artifact reduction, uniformity, and geometric accuracy. This guarantees that your scans meet global benchmarks, facilitating seamless data sharing and specialized consultations.
Proactive Equipment Performance Monitoring
Our service includes comprehensive QA testing that identifies subtle equipment degradations before they impact image quality. This proactive approach minimizes downtime, extends equipment lifespan, and ensures consistent, reliable CT scan results for your patients in Zambia.
What Is Ct Image Quality Qa Testing Service In Zambia?
CT Image Quality Assurance (QA) Testing Service in Zambia refers to a specialized technical service aimed at systematically evaluating and ensuring the diagnostic efficacy and safety of Computed Tomography (CT) imaging systems and their resultant image data. This involves a rigorous process of objective and subjective assessments to verify that the CT scanner is performing within established technical specifications and producing images of sufficient quality for accurate medical diagnosis. The service adheres to international and national regulatory standards and best practices for medical imaging equipment performance and patient safety. It is crucial for maintaining the integrity of diagnostic imaging and optimizing patient care outcomes in the Zambian healthcare landscape.
| Who Needs CT Image Quality QA Testing Service? | Typical Use Cases | |||||||
|---|---|---|---|---|---|---|---|---|
| Hospitals and Diagnostic Imaging Centers: Both public and private healthcare facilities equipped with CT scanners. | New CT Scanner Installations: To ensure newly acquired equipment meets performance standards before clinical deployment (Acceptance Testing). | Healthcare Providers with Existing CT Scanners: For routine performance checks and ongoing quality management. | Facilities Undergoing Accreditation or Certification: To meet the stringent QA requirements of accrediting bodies. | Radiology Departments: To ensure the reliability and accuracy of their imaging services. | Medical Equipment Service Providers and Biomedical Engineers: To supplement their in-house QA capabilities or for specialized testing. | Regulatory Bodies: For oversight and enforcement of medical imaging standards. | Research Institutions: For ensuring the consistency and quality of imaging data in research studies. | |
| Routine Clinical Imaging: Ensuring diagnostic images are clear, artifact-free, and allow for accurate diagnosis of conditions like tumors, strokes, fractures, and organ abnormalities. | Dose Management Programs: Implementing and monitoring radiation safety protocols to minimize patient exposure while maintaining diagnostic image quality. | Quality Improvement Initiatives: Identifying areas for improvement in imaging protocols, scanner performance, or radiographer technique. | Troubleshooting Suboptimal Image Quality: Investigating the root cause of recurring image quality issues and implementing solutions. | Equipment Upgrade and Replacement Planning: Evaluating the performance of existing systems to inform decisions about upgrades or replacements. | Compliance with International Standards: Ensuring adherence to guidelines from organizations like the IAEA, ACR, and local health ministries. | Patient Safety Assurance: Minimizing risks associated with incorrect diagnosis due to poor image quality or excessive radiation dose. | Cost-Effectiveness: Optimizing scanner performance to reduce repeat scans and associated costs. | Training and Education: Providing objective data on image quality to inform radiographer training and protocol development. |
What CT Image Quality QA Testing Service in Zambia Involves
- Image Quality Parameter Assessment: Evaluation of spatial resolution, contrast resolution, noise levels, slice thickness accuracy, and image uniformity. This is typically performed using standardized phantoms (e.g., ACR CT phantom, Catphan) and specific test protocols.
- Dose Monitoring and Optimization: Verification of radiation dose levels delivered to patients, ensuring they are within diagnostic reference levels (DRLs) and ALARA (As Low As Reasonably Achievable) principles. This includes measuring dose indices like CTDIvol and DLP.
- System Performance Verification: Checking the mechanical and electrical integrity of the CT scanner, including gantry tilt and rotation accuracy, table movement precision, and detector responsiveness.
- Image Artifact Analysis: Identification and quantification of common artifacts such as beam hardening, streak artifacts, motion artifacts, and metallic artifacts, and assessment of their impact on diagnostic interpretability.
- Calibration and Linac Alignment Checks: For specialized CT applications, verification of the laser alignment system and other critical calibration parameters.
- Software and Protocol Review: Assessment of imaging protocols to ensure they are optimized for specific clinical tasks, patient demographics, and diagnostic objectives, as well as verification of software functionality.
- Acceptance Testing: Performed on new CT installations to ensure the equipment meets purchase specifications and is ready for clinical use.
- Routine Performance Monitoring: Periodic testing (e.g., monthly, quarterly, annually) to detect degradation in image quality or system performance over time and to ensure ongoing compliance.
- Troubleshooting and Remediation Support: Identification of issues leading to suboptimal image quality and providing recommendations or direct support for corrective actions, including equipment repair or recalibration.
- Documentation and Reporting: Comprehensive record-keeping of all test results, deviations from expected performance, and recommendations for improvement, often in compliance with regulatory requirements.
Who Needs Ct Image Quality Qa Testing Service In Zambia?
Ensuring the consistent quality of CT (Computed Tomography) images is paramount for accurate diagnosis, effective treatment planning, and patient safety. In Zambia, various healthcare facilities and institutions rely on high-quality CT imaging for a wide range of medical needs. This document outlines the critical need for CT Image Quality Assurance (QA) Testing Services and identifies the primary target customers and departments within Zambia that would benefit significantly from such specialized services.
| Target Customer Type | Key Departments Benefiting | Reasons for Need |
|---|---|---|
| Public Hospitals | Radiology/Medical Imaging Department, Neurology, Oncology, Cardiology, Emergency Department, Surgery | Ensuring diagnostic accuracy for a broad patient demographic, adherence to national healthcare standards, efficient resource utilization, patient safety. |
| Private Hospitals and Clinics | Radiology/Medical Imaging Department, Specialized Surgical Units, Internal Medicine | Maintaining a competitive edge, upholding international quality standards, enhancing patient satisfaction, supporting advanced medical interventions. |
| Referral Centers | Radiology/Medical Imaging Department, Neurosurgery, Orthopedics, Cardiothoracic Surgery | Providing accurate and reliable imaging for complex cases, supporting specialized treatment protocols, enabling precise surgical planning. |
| Tertiary Healthcare Institutions | Radiology/Medical Imaging Department, Research Laboratories, Medical Training Programs | Ensuring the validity of research data, providing high-quality imaging for clinical education, maintaining academic excellence. |
| Diagnostic Imaging Centers | Radiology/Medical Imaging Department, Quality Assurance Department | Verifying equipment performance, ensuring consistent image quality for diverse referrals, building trust with referring physicians. |
| Medical Equipment Suppliers & Service Providers | Technical Support, Installation Teams, Sales Departments | Demonstrating equipment reliability, validating service quality, ensuring client satisfaction, meeting contractual obligations. |
Target Customers for CT Image Quality QA Testing Service in Zambia
- Public Hospitals: Government-owned hospitals across Zambia, particularly those with advanced diagnostic imaging departments, are key beneficiaries. These facilities often serve a large patient population and rely heavily on CT scans for a diverse array of medical conditions.
- Private Hospitals and Clinics: The growing private healthcare sector in Zambia, with its modern equipment and commitment to high standards, will find CT image quality QA essential for maintaining patient trust and delivering superior diagnostic services.
- Referral Centers: Specialized medical centers that receive patients from other facilities for advanced diagnostics and treatment will depend on reliable CT image quality for their specialized procedures.
- Tertiary Healthcare Institutions: Universities and teaching hospitals that not only provide patient care but also conduct research and train future medical professionals require robust QA to ensure the integrity of their imaging data.
- Diagnostic Imaging Centers: Standalone diagnostic centers that offer CT imaging services to the public and referring physicians will benefit from external QA to validate their equipment performance and image interpretation capabilities.
- Medical Equipment Suppliers and Service Providers: Companies that sell, install, and maintain CT scanners in Zambia can leverage QA testing services to demonstrate the performance of their equipment post-installation and during maintenance cycles to their clients.
- Regulatory Bodies (Potentially): While not direct users, regulatory bodies overseeing healthcare quality and medical device performance could benefit from standardized QA data to inform policy and standards.
Ct Image Quality Qa Testing Service Process In Zambia
This document outlines the typical workflow for a CT Image Quality QA Testing Service Process in Zambia, from initial inquiry to the final execution and reporting of results. This process ensures that CT scanners are operating optimally and producing diagnostic-quality images, adhering to national and international standards.
| Stage | Description | Key Activities | Deliverables/Outcomes |
|---|---|---|---|
| The client (e.g., a hospital, clinic, or radiology department) expresses interest in CT image quality QA testing. | Contacting the service provider, discussing needs, understanding service scope, and initial qualification. | Understanding of service offerings, preliminary scope definition, identification of potential client needs. |
| Based on the initial consultation, the client formally requests the service. The provider then prepares a detailed proposal. | Client submits a formal request (email, letter). Provider assesses requirements, estimates costs and timeline, and develops a comprehensive proposal. | Formal service request document, detailed proposal outlining scope, methodology, equipment used, timeline, cost, and terms and conditions. |
| Once the proposal is accepted, the service is scheduled, and necessary preparations are made. | Negotiation and signing of contract/agreement. Scheduling of testing dates considering the client's operational needs. Communication of any pre-site requirements to the client (e.g., access to scanner, staff availability). | Signed agreement/contract. Confirmed testing dates. Pre-site checklist shared with the client. |
| The qualified service engineer/technician visits the client's facility to perform the actual QA tests. | Arrival at the site. Setup of specialized QA equipment (phantoms, detectors, software). Performance of standardized image quality tests (e.g., spatial resolution, contrast resolution, noise level, uniformity, artifact assessment, dose monitoring). Data collection and initial verification. | Raw test data. Field notes and observations. Initial visual assessment of image quality. |
| The collected data is analyzed against established benchmarks and standards to evaluate the CT scanner's performance. | Transfer of raw data to analysis software. Calculation of key image quality parameters. Comparison of results with manufacturer specifications and/or regulatory requirements. Identification of any deviations or issues. | Calculated image quality metrics. Initial findings and preliminary observations. |
| A formal report detailing the findings, analysis, and conclusions is prepared and submitted to the client. | Compilation of all data, analysis, and conclusions into a comprehensive QA report. Report includes methodology, results, comparison to standards, identification of deficiencies, and recommendations. Submission of the draft report for client review. | Comprehensive CT Image Quality QA Report (draft). |
| The service provider discusses the report with the client and provides guidance on any necessary actions. | Presentation and discussion of the report with the client's radiology/technical staff. Clarification of findings and answering queries. Provision of actionable recommendations for corrective maintenance, recalibration, or further investigation if issues are identified. | Finalized CT Image Quality QA Report. Recommendations for action. Discussion and understanding of next steps. |
| Upon acceptance of the report and completion of services, the billing process is initiated, and the service engagement is formally closed. | Issuance of final invoice. Processing of payment. Archiving of service records and reports. Follow-up on any agreed-upon corrective actions (if applicable). | Paid invoice. Closed service record. Completed QA testing cycle. |
CT Image Quality QA Testing Service Process Workflow
- Inquiry and Initial Consultation
- Service Request and Proposal
- Scheduling and Pre-Site Preparation
- On-Site QA Testing Execution
- Data Analysis and Report Generation
- Report Submission and Review
- Follow-up and Recommendations
- Billing and Service Closure
Ct Image Quality Qa Testing Service Cost In Zambia
Determining the precise cost of CT image quality assurance (QA) testing services in Zambia requires an understanding of several key pricing factors. These factors are influenced by the complexity of the CT scanners, the extent of the testing, the service provider's expertise, and the geographic location within Zambia. Generally, CT image quality QA testing is a crucial part of ensuring accurate diagnoses and patient safety, and its cost reflects the technical skill and specialized equipment involved.
| Service Component/Description | Estimated Cost Range (ZMW) | Notes |
|---|---|---|
| Basic Annual CT QA Testing (per scanner) | 2,000 - 5,000 | Includes routine image quality checks, basic phantom scans, and essential parameter verification. Suitable for facilities with a clear understanding of their CT performance. |
| Comprehensive Annual CT QA Testing (per scanner) | 4,000 - 10,000 | Encompasses advanced image analysis, dose monitoring, artifact evaluation, MTF testing, and detailed protocol review. Recommended for facilities prioritizing in-depth performance assessment and compliance. |
| Multi-Site Contract Pricing | Negotiable (per scanner) | Discounts may be offered for servicing multiple CT scanners across different locations under a single contract. |
| On-Demand/Emergency Testing | Higher than standard rates | Subject to availability and urgency. Expect a premium on top of standard service fees. |
| Travel and Accommodation (Remote Areas) | Variable (added to service fee) | Costs will depend on the distance and logistics involved in reaching service locations outside major urban centers like Lusaka or Kitwe. |
| Specialized Testing (e.g., spectral imaging QA) | Higher than standard rates | May require specialized phantoms and expertise, thus incurring additional costs. |
Key Pricing Factors for CT Image Quality QA Testing in Zambia:
- Number and Type of CT Scanners: The more scanners a facility has, and the more diverse their models (e.g., multi-detector CT vs. single-detector CT), the higher the overall cost due to increased testing time and potential need for different phantom sets.
- Scope and Depth of Testing: Basic QA tests might cover routine checks, while comprehensive QA involves a more in-depth analysis including advanced image analysis, dose evaluations, and artifact assessments.
- Frequency of Testing: Regulations often mandate specific testing frequencies (e.g., annual, semi-annual). More frequent testing will naturally increase annual costs.
- Service Provider's Expertise and Accreditation: Established providers with specialized certifications, highly skilled technicians, and a proven track record may command higher fees.
- Geographic Location: Travel costs for service engineers to reach more remote locations within Zambia can add to the overall service fee.
- Required Documentation and Reporting: The level of detail and format of the QA reports can influence pricing. Some facilities may require extensive documentation for regulatory compliance.
- Urgency of Service: Emergency or expedited testing requests may incur premium charges.
- Equipment Calibration and Maintenance: The cost may also encompass the calibration and minor maintenance of the QA testing equipment itself.
- Technology Used: The sophistication of the QA equipment and software used by the service provider can impact their pricing.
Affordable Ct Image Quality Qa Testing Service Options
Ensuring the quality and reliability of CT images is paramount for accurate diagnosis and treatment planning. Regular Quality Assurance (QA) testing is a critical component of this process. This document outlines affordable CT image quality QA testing service options, highlighting the value offered by service bundles and effective cost-saving strategies for healthcare providers.
| Service Offering | Description | Value Proposition | Cost-Saving Strategy |
|---|---|---|---|
| Basic QA Package | Covers essential tests like noise, CT number accuracy, and basic spatial resolution using standardized phantoms. | Ensures fundamental image quality meets regulatory and clinical needs at a foundational level. | Ideal for facilities with lower patient volumes or those starting their QA program. Predictable monthly/quarterly costs. |
| Comprehensive QA Bundle | Includes all tests from the Basic package plus advanced spatial resolution (MTF), low-contrast detectability, slice thickness, and artifact evaluation. | Provides a holistic view of image quality, crucial for advanced imaging applications and minimizing diagnostic errors. Potential for bundled discounts compared to individual tests. | Bundling multiple services reduces administrative overhead and often comes with a lower per-test price. Long-term service agreements can further reduce costs. |
| Remote QA Monitoring Service | Utilizes specialized software to remotely collect and analyze image quality data from CT scanners. Technicians can perform some tests without on-site presence. | Reduces the need for costly on-site visits, minimizing downtime and travel expenses. Offers continuous or frequent monitoring. | Leverages technology to reduce personnel and travel costs. Often priced on a per-scanner or subscription basis, offering scalability. |
| On-Site QA with Preventative Maintenance | Combines routine QA testing with scheduled preventative maintenance checks and calibration of the CT scanner. | Ensures optimal scanner performance and longevity, reducing the likelihood of costly breakdowns and unscheduled downtime. Integrated service streamlines scheduling and billing. | Bundling QA with PM can result in significant discounts. Proactive maintenance prevents expensive emergency repairs. |
| Customizable QA Solutions | Tailored QA testing protocols based on the specific needs and modalities of a healthcare facility (e.g., pediatric CT, interventional CT). | Focuses resources on the most critical parameters for a given clinical application, ensuring relevance and efficiency. | Avoids paying for unnecessary tests. Negotiate pricing based on the scope of custom services required. |
Key CT Image Quality Parameters for QA Testing
- Spatial Resolution (e.g., measured by Modulation Transfer Function - MTF)
- Low-Contrast Detectability (LCD)
- Image Noise
- CT Number Accuracy and Uniformity
- Slice Thickness Accuracy
- Artifact Evaluation (e.g., beam hardening, metal artifacts)
- Image Reconstruction Parameters Verification
Verified Providers In Zambia
Finding reliable and trustworthy healthcare providers in Zambia is paramount to ensuring your well-being. Verified providers stand out for their commitment to quality, adherence to ethical standards, and often, specialized expertise. This document explores the significance of verified providers and why Franance Health is a leading choice in this regard.
| Criteria | Franance Health Credentials | Why This Matters for Patients |
|---|---|---|
| Regulatory Compliance | Fully licensed and accredited by the Health Professions Council of Zambia (HPCZ) and relevant medical boards. | Ensures adherence to legal requirements and quality benchmarks, safeguarding patient safety. |
| Staff Qualifications | Employs highly qualified and experienced medical professionals, including specialists in various fields, all holding current practicing licenses. | Guarantees access to competent healthcare practitioners with up-to-date knowledge and skills. |
| Quality Assurance | Implements robust internal quality control measures, regular audits, and continuous staff training programs. | Ensures consistent delivery of high-quality care and promotes a culture of excellence. |
| Patient-Centric Approach | Prioritizes patient comfort, clear communication, and personalized treatment plans. Actively seeks and responds to patient feedback. | Fosters trust and ensures that patient needs and concerns are at the forefront of care delivery. |
| Ethical Standards | Adheres strictly to a code of medical ethics, ensuring confidentiality, informed consent, and equitable treatment for all. | Provides peace of mind and builds confidence in the integrity and fairness of the healthcare services received. |
| Technology Integration | Invests in modern medical equipment and technology to enhance diagnostic accuracy and treatment efficacy. | Offers access to advanced medical solutions, leading to more effective and efficient healthcare outcomes. |
What Makes a Provider 'Verified'?
- Rigorous vetting processes by regulatory bodies.
- Adherence to national and international healthcare standards.
- Demonstrated qualifications and continuous professional development of staff.
- Positive patient feedback and satisfaction records.
- Commitment to transparent pricing and ethical practices.
Scope Of Work For Ct Image Quality Qa Testing Service
This Scope of Work (SOW) outlines the services for performing Quality Assurance (QA) testing on CT (Computed Tomography) imaging systems to ensure optimal image quality and adherence to established standards. The goal is to provide a comprehensive evaluation of CT scanner performance, identify any deviations from expected quality, and recommend corrective actions when necessary. This SOW covers the technical deliverables and standard specifications for the CT image quality QA testing service.
| Category | Parameter | Standard Specification/Acceptance Criteria | Testing Methodology/Tools |
|---|---|---|---|
| Image Noise | Image Noise (Standard Deviation of Pixel Values) | Within manufacturer's specified limits for the given phantom and scan parameters (e.g., < 10 HU for a specific phantom). Specific acceptable ranges will be defined based on scanner model and clinical application. | CT Phantom (e.g., ACR CT accreditation phantom, Catphan phantom). Image analysis software to measure standard deviation within regions of interest (ROIs) in homogeneous areas. |
| Spatial Resolution | Low Contrast Resolution (detectability of low contrast objects) | Ability to visualize objects of specified diameter and contrast at a given kVp/mAs. (e.g., able to detect 3mm diameter objects with 5 HU contrast at the specified phantom depth). Acceptance criteria will be based on ACR standards or manufacturer specifications. | CT Phantom with low contrast inserts (e.g., ACR CT accreditation phantom, Catphan phantom). Visual assessment by qualified personnel or image analysis software. |
| Spatial Resolution | High Contrast Resolution (line pair visibility) | Ability to resolve a specified number of line pairs per centimeter (lp/cm) at a given mA/kVp. (e.g., > 10 lp/cm for a specific phantom). Acceptance criteria will be based on ACR standards or manufacturer specifications. | CT Phantom with high contrast bar patterns (e.g., ACR CT accreditation phantom, Catphan phantom). Visual assessment by qualified personnel or image analysis software. |
| Image Uniformity | Image Uniformity (HU variation across homogeneous area) | Maximum HU variation across a uniform section of the phantom should be within specified limits (e.g., ± 5 HU from the central ROI mean). | CT Phantom with homogeneous material. Image analysis software to measure HU variation within multiple ROIs across the phantom. |
| CT Number Accuracy | CT Number Accuracy (HU value of specific materials) | CT numbers for standard materials (e.g., water, acrylic, bone, air) should be within specified tolerances of their theoretical values (e.g., Water: 0 ± 2 HU, Acrylic: 120 ± 5 HU). | CT Phantom with known material inserts. Image analysis software to measure HU of material ROIs. |
| Artifacts | Presence and severity of artifacts (e.g., streak, beam hardening, ring, motion) | No significant artifacts that obscure anatomical detail or diagnostic information. Severity will be qualitatively assessed and documented. Quantitative assessment may be performed for specific artifact types if applicable. | CT Phantom designed to induce artifacts, and routine clinical images. Visual assessment by qualified personnel. |
| Slice Thickness Accuracy | Slice Thickness Accuracy | Measured slice thickness should be within ± 10% of the selected slice thickness for axial scans. | CT Phantom with sharp edges (e.g., bone or wire). Image analysis software to measure the width of the sharp edge projection. |
| Reconstruction Quality | Image Quality with Different Reconstruction Algorithms/Kernels | Assessment of image quality (noise, resolution) across various reconstruction algorithms or kernels to ensure optimal selection for different clinical tasks. | CT Phantom and clinical images. Visual assessment and quantitative analysis of noise and resolution. |
| Radiation Dose | Dose Length Product (DLP) and CT Dose Index (CTDIvol) | Measured DLP and CTDIvol values should be within acceptable ranges for specific protocols and phantoms, considering ALARA principles. Comparison with baseline and industry benchmarks. | CT Phantom with dosimeter. Scanner console display or dose reporting software. |
Objectives of CT Image Quality QA Testing
- To verify that CT scanner performance meets or exceeds manufacturer specifications and regulatory requirements.
- To ensure consistent and high-quality image acquisition for accurate diagnostic interpretation.
- To identify potential issues affecting image quality, such as artifacts, noise, spatial resolution, and contrast resolution.
- To establish baseline performance metrics for future comparative analysis and trend monitoring.
- To provide actionable recommendations for calibration, maintenance, or service intervention to optimize image quality.
- To support patient safety by minimizing radiation dose while maintaining diagnostic image quality.
Service Level Agreement For Ct Image Quality Qa Testing Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the CT Image Quality QA Testing Service. This SLA is an appendix to the Master Service Agreement (MSA) between [Your Company Name] (the "Provider") and [Client Company Name] (the "Client").
| Severity Level | Description | Response Time Target | Resolution Time Target (Business Hours) | Uptime Guarantee |
|---|---|---|---|---|
| Critical (Severity 1) | Service is completely unavailable, impacting all users and core functionality. No workaround exists. | 1 Hour | 4 Business Hours | 99.9% Monthly |
| High (Severity 2) | Significant disruption to a key function or a large number of users. A partial workaround may exist. | 2 Business Hours | 8 Business Hours | 99.9% Monthly |
| Medium (Severity 3) | Moderate disruption to a specific function, impacting a limited number of users. A workaround exists. | 4 Business Hours | 24 Business Hours | 99.9% Monthly |
| Low (Severity 4) | Minor issue with no significant impact on functionality or user experience. Cosmetic or documentation issues. | 8 Business Hours | 72 Business Hours | N/A (addressed during next scheduled update cycle) |
Definitions
- Scheduled Maintenance: Planned periods during which the Service may be unavailable due to upgrades, patches, or other maintenance activities. Scheduled Maintenance will be communicated to the Client at least 48 hours in advance.
- Service Downtime: Any period during which the Service is unavailable for use by the Client, excluding Scheduled Maintenance and Exclusions.
- Response Time: The maximum time allowed for the Provider to acknowledge and begin actively working on a reported issue.
- Resolution Time: The maximum time allowed for the Provider to resolve a reported issue to the Client's reasonable satisfaction, depending on the severity of the issue.
- Uptime: The percentage of time the Service is available for use by the Client, excluding Scheduled Maintenance and Exclusions.
- Exclusions: Any unavailability of the Service caused by factors outside of the Provider's reasonable control, including but not limited to, internet service provider failures, force majeure events, or the Client's equipment or network issues.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your CT Image Quality QA Testing Service in Zambia project in Zambia.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.