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Verified Service Provider in Uganda
Storage Media Destruction Service (Patient Data) in Uganda
Engineering Excellence & Technical Support
Storage Media Destruction Service (Patient Data) High-standard technical execution following OEM protocols and local regulatory frameworks.
HIPAA-Compliant Data Sanitization & Destruction
Our advanced techniques ensure patient data stored on electronic media is securely erased or physically destroyed, adhering strictly to HIPAA standards and Ugandan data privacy regulations. We employ multi-pass overwriting and degaussing where applicable, guaranteeing irreversible data loss and preventing any unauthorized access or reconstruction.
Certified Physical Destruction with Chain of Custody
For physical media like hard drives, tapes, and optical discs, we offer certified on-site or off-site shredding. Our process includes a secure chain of custody from pickup to destruction, providing detailed manifests and certificates of destruction. This guarantees the complete obliteration of sensitive patient information, mitigating risks of data breaches and identity theft.
Tailored Solutions for Ugandan Healthcare Providers
We understand the unique compliance landscape for healthcare organizations in Uganda. Our services are designed to meet and exceed local data protection laws, offering customizable destruction plans for various storage media. We provide peace of mind by ensuring your patient data is handled with the utmost confidentiality and disposed of responsibly.
What Is Storage Media Destruction Service (Patient Data) In Uganda?
Storage Media Destruction Service (Patient Data) in Uganda refers to the secure, irreversible sanitization or physical disintegration of digital and physical media containing Protected Health Information (PHI) or Electronic Protected Health Information (ePHI) generated within the Ugandan healthcare ecosystem. This service is critical for maintaining patient confidentiality and complying with national data protection regulations, such as the National Information Technology Authority (NITA) Uganda's guidelines and the upcoming Data Protection and Privacy Act, 2019, when fully enforced regarding data disposal. The service ensures that sensitive patient records are rendered unreadable, unrecoverable, and inaccessible to unauthorized entities, thereby mitigating the risk of data breaches, identity theft, and legal repercussions.
| Stakeholder Group | Need for Service | Typical Use Cases |
|---|---|---|
| Hospitals and Healthcare Facilities | Mandatory compliance with data protection laws; mitigating reputational damage from breaches; managing end-of-life for IT assets storing patient records. | Disposal of retired servers, workstations, and backup tapes containing patient electronic health records (EHRs); destruction of legacy paper-based patient charts and imaging files. |
| Clinics and Private Practices | Ensuring patient confidentiality; preventing unauthorized access to sensitive personal information; managing limited storage space and equipment lifecycles. | Destruction of old patient databases on hard drives; secure disposal of patient registration forms, treatment notes, and medical imaging films. |
| Laboratories and Diagnostic Centers | Protecting patient diagnostic results; fulfilling regulatory requirements for data retention and disposal; preventing the misuse of sensitive health information. | Sanitization of servers storing laboratory results; physical destruction of USB drives used for data transfer; disposal of paper lab reports. |
| Pharmaceutical Companies and Medical Device Manufacturers (with patient data involvement) | Maintaining the privacy of clinical trial data; protecting proprietary research information; complying with regulations governing health data handling. | Destruction of data storage devices from research servers; secure disposal of documents containing patient identifiers from clinical studies. |
| Health Insurance Providers | Safeguarding subscriber information and claims data; preventing fraud and identity theft; complying with data privacy mandates. | Sanitization of databases and hard drives containing policyholder records; destruction of physical files with claims history. |
| Government Health Agencies and Ministries | Ensuring compliance with national data protection policies; maintaining public trust in health data management; securing sensitive public health information. | Disposal of legacy data from public health surveillance systems; destruction of records related to national health programs. |
Key Components of Storage Media Destruction Service (Patient Data):
- Media Identification and Inventory: Cataloging all storage media types (HDDs, SSDs, USB drives, CDs/DVDs, tapes, paper records) that have housed patient data.
- Data Sanitization: Employing certified data wiping techniques (e.g., DoD 5220.22-M, NIST 800-88 standards) to overwrite data with random patterns, rendering it irrecoverable.
- Physical Destruction: Utilizing methods such as shredding, pulverizing, or disintegration to physically break down storage media into unrecoverable particles.
- Chain of Custody Management: Maintaining meticulous documentation from the point of media collection to its final destruction, ensuring accountability and auditability.
- Certification and Reporting: Providing verifiable certificates of destruction and detailed reports outlining the process, media types, and quantities destroyed.
- Compliance Assurance: Ensuring adherence to relevant Ugandan data privacy laws and healthcare regulations.
- Secure Transport: Utilizing secure, chain-of-custody compliant transportation for media to the destruction facility.
Who Needs Storage Media Destruction Service (Patient Data) In Uganda?
The secure destruction of patient data stored on various media is a critical concern for healthcare organizations in Uganda. This service ensures compliance with data privacy regulations, protects sensitive patient information from unauthorized access and breaches, and maintains patient trust. Failure to properly destroy outdated or compromised storage media can lead to significant legal repercussions, financial penalties, and reputational damage.
| Department | Types of Patient Data Stored | Common Storage Media | Reasons for Destruction |
|---|---|---|---|
| Medical Records Department | Patient demographic information, medical history, treatment plans, consent forms | Hard drives (servers, workstations), CDs/DVDs, USB drives, paper records (if digitized and archived) | Data obsolescence, privacy compliance, capacity management, security risks |
| Radiology Department | X-rays, CT scans, MRI scans, ultrasound images, reports | Hard drives (PACS servers), optical discs (CDs/DVDs), magnetic tapes (older systems) | Data obsolescence, privacy compliance, storage limitations, data integrity concerns |
| Laboratory Department | Blood test results, pathology reports, genetic data, sample information | Hard drives (LIS servers), optical discs, USB drives | Data obsolescence, privacy compliance, data protection, regulatory requirements |
| IT Department (Healthcare Specific) | Electronic Health Records (EHRs), patient databases, system backups | Hard drives (servers, storage arrays), magnetic tapes, solid-state drives (SSDs) | System upgrades, end-of-life hardware, data breach prevention, compliance audits |
| Administration/Billing Department | Patient financial information, insurance details, billing records | Hard drives, optical discs, older removable media | Data obsolescence, privacy compliance, fraud prevention, regulatory requirements |
| Research & Development Units | Anonymized or pseudonymized patient data for studies, clinical trial data | Hard drives, external storage devices, cloud storage (physical media used for local backups) | Study completion, data privacy of participants, intellectual property protection |
Target Customers and Departments for Storage Media Destruction Service (Patient Data) in Uganda
- {"title":"Hospitals (Public and Private)","description":"Hospitals generate and store vast amounts of patient data across numerous departments. This includes electronic health records (EHRs), diagnostic imaging, laboratory results, and administrative data."}
- {"title":"Clinics and Health Centers","description":"Smaller healthcare facilities also manage patient records, albeit on a smaller scale. They may utilize various forms of storage media for patient files, X-rays, and other medical information."}
- {"title":"Diagnostic Laboratories","description":"These facilities produce and store test results, patient samples, and associated data on various media, which require secure destruction after their retention period."}
- {"title":"Pharmacies","description":"Pharmacies often maintain patient prescription records and other personal health information that needs to be securely disposed of."}
- {"title":"Medical Research Institutions","description":"Research facilities handle sensitive patient data for studies and trials. The destruction of this data after study completion is crucial for participant privacy."}
- {"title":"Government Health Ministries and Agencies","description":"National and regional health authorities are responsible for managing public health data and may have legacy storage media containing sensitive information that requires secure destruction."}
- {"title":"Non-Governmental Organizations (NGOs) with Health Programs","description":"Many NGOs implement health initiatives and collect patient data. They require reliable methods for destroying this data to maintain confidentiality."}
- {"title":"Specialized Medical Practices (e.g., Radiology, Cardiology)","description":"Practices focusing on specific medical areas often generate large volumes of specialized data (e.g., MRI scans, ECG data) stored on various media, necessitating professional destruction services."}
Storage Media Destruction Service (Patient Data) Process In Uganda
This document outlines the standard workflow for providing secure storage media destruction services for patient data in Uganda. The process ensures compliance with relevant data protection regulations and best practices, guaranteeing the complete and irreversible erasure or destruction of sensitive information.
| Phase | Step | Description | Key Activities | Responsible Party | Documentation/Deliverables |
|---|---|---|---|---|---|
| Phase 1: Inquiry and Initial Consultation | 1.1 Client Inquiry | Potential clients contact the service provider to inquire about storage media destruction for patient data. | Receive initial request, understand client needs (type of media, volume, urgency, location). | Client, Service Provider Sales/Consultation Team | Initial email/phone record of inquiry. |
| 1.2 Needs Assessment & Consultation | A detailed discussion to understand the scope of work, data sensitivity, and compliance requirements. | Discuss media types (hard drives, tapes, SSDs, USBs, etc.), data volume, security requirements, desired destruction method (shredding, degaussing, physical destruction), relevant Ugandan data protection laws (e.g., Data Protection and Privacy Act, 2019). | Service Provider Technical/Consultation Team, Client Representative | Consultation notes, preliminary assessment report. | |
| Phase 2: Quotation and Agreement | 2.1 Proposal/Quotation Generation | Based on the needs assessment, a detailed proposal and quotation are prepared. | Outline scope of service, destruction method(s), pricing, timelines, security protocols, compliance assurances. | Service Provider Sales/Technical Team | Formal Proposal/Quotation document. |
| 2.2 Contract Negotiation and Signing | Client reviews and agrees to the terms and conditions of the service. | Review of proposal, negotiation of terms, signing of service agreement/contract, including Non-Disclosure Agreement (NDA) if applicable. | Client, Service Provider Legal/Management Team | Signed Service Agreement, NDA (if applicable). | |
| Phase 3: Scheduling and Logistics | 3.1 Scheduling the Service | Agree on a mutually convenient date and time for the destruction process. | Confirm service date, time, and location (on-site or off-site). | Client, Service Provider Operations Team | Service Schedule confirmation. |
| 3.2 Logistics Planning | Arranging for transportation, personnel, and equipment to the service location. | Secure transportation of media (if off-site), ensuring chain of custody, preparation of destruction equipment, briefing of personnel. | Service Provider Operations Team | Logistics plan, chain of custody forms (initially). | |
| Phase 4: On-site or Off-site Destruction | 4.1 Site Preparation & Security Check | Ensuring the destruction environment is secure and ready for the process. | Securing the designated area (on-site), verifying access controls, confirming no unauthorized personnel presence. | Service Provider On-site Team, Client Security Personnel | Pre-operation security checklist. |
| 4.2 Chain of Custody Management | Strict tracking of all media from handover to destruction. | Documenting the receipt of all media from the client, assigning unique identifiers, maintaining a log throughout the destruction process. | Service Provider On-site Team | Detailed Chain of Custody logs. | |
| 4.3 Media Destruction Execution | The agreed-upon destruction method(s) are applied to render the data irretrievable. | Performing shredding, degaussing, physical pulverization, or other approved methods according to industry standards and client specifications. | Service Provider On-site Technicians | Destruction process logs. | |
| 4.4 Verification of Destruction | Ensuring the destruction process has been successful and complete. | Visual inspection of shredded material (if applicable), verification of degausser output, confirmation of physical damage. | Service Provider On-site Lead Technician, Client Witness (optional) | Destruction verification checklist. | |
| Phase 5: Certification and Reporting | 5.1 Generation of Certificate of Destruction | A formal document certifying the complete destruction of the media. | Including client name, date of service, media types and quantities destroyed, destruction method used, and a unique certificate number. | Service Provider Administration Team | Certificate of Destruction. |
| 5.2 Final Report Preparation | A comprehensive report detailing the entire process. | Summary of service, detailed chain of custody records, destruction verification, client contact information, and the Certificate of Destruction. | Service Provider Administration/Reporting Team | Final Service Report. | |
| 5.3 Delivery of Documentation | Providing the client with the necessary documentation for their records. | Delivering the Certificate of Destruction and Final Service Report to the client via secure means. | Service Provider Administration Team, Client | Signed acknowledgement of receipt of documentation (optional). | |
| Phase 6: Post-Service Follow-up | 6.1 Quality Assurance Check | Internal review of the service delivery process. | Reviewing service execution, customer feedback, and adherence to protocols. | Service Provider Management | Internal QA report. |
| 6.2 Client Feedback and Relationship Management | Gathering feedback to improve services and maintain client relationships. | Follow-up call or email to solicit feedback on the service provided. | Service Provider Account Manager/Customer Service | Client feedback records. |
Storage Media Destruction Service (Patient Data) Workflow in Uganda
- Phase 1: Inquiry and Initial Consultation
- Phase 2: Quotation and Agreement
- Phase 3: Scheduling and Logistics
- Phase 4: On-site or Off-site Destruction
- Phase 5: Certification and Reporting
- Phase 6: Post-Service Follow-up
Storage Media Destruction Service (Patient Data) Cost In Uganda
Businesses and healthcare providers in Uganda are increasingly recognizing the critical importance of securely destroying patient data stored on various media to comply with privacy regulations and protect sensitive information from unauthorized access. A reliable storage media destruction service is paramount for this. The cost of such a service in Uganda is influenced by several key factors, leading to a range of pricing. Understanding these factors is crucial for organizations to budget effectively for secure data disposal.
| Media Type | Estimated Cost Range (UGX) | Notes |
|---|---|---|
| Standard Hard Drive (HDD) | 20,000 - 50,000 | Per unit, typically includes shredding. |
| Solid State Drive (SSD) | 30,000 - 70,000 | Per unit, often requires more aggressive physical destruction. |
| Magnetic Tape (e.g., LTO) | 15,000 - 40,000 | Per unit, degaussing or shredding options. |
| Optical Media (CDs/DVDs) | 5,000 - 15,000 | Per unit, often for lower security needs. |
| Large Volume (Bulk - HDDs/SSDs) | Negotiable (e.g., 15,000 - 30,000 per unit) | Significant discounts for bulk orders (100+ units). |
| On-site Destruction (Minimum Fee) | 200,000 - 500,000+ | Covers mobilization and a base number of units, higher for larger volumes or complex setups. |
| Certificate of Destruction | Included in service or small additional fee (5,000 - 10,000) | Standard for most reputable providers. |
Factors Influencing Storage Media Destruction Costs in Uganda
- Type of Media: Different media types require varying levels of effort and specialized equipment for destruction. Hard drives (HDDs), Solid State Drives (SSDs), magnetic tapes, optical discs (CDs/DVDs), and even paper records each have unique destruction protocols. SSDs, for instance, often require more intensive physical destruction due to their solid-state nature compared to traditional HDDs.
- Volume of Media: The sheer quantity of storage media requiring destruction is a primary cost driver. Services typically offer tiered pricing, with per-unit costs decreasing as the volume increases. Larger engagements will naturally incur higher overall costs but may have a lower per-item rate.
- Destruction Method: The method employed significantly impacts cost. Options include physical shredding (which can be particle size-dependent), degaussing (for magnetic media), and disintegration. More secure or complex methods, like micro-shredding, will generally be more expensive than basic shredding.
- On-site vs. Off-site Destruction: Performing destruction on the client's premises (on-site) offers greater transparency and immediate security assurance but often incurs higher logistical costs (travel, personnel, on-site equipment). Off-site destruction, where media is transported to a secure facility, might be more cost-effective for larger volumes but requires robust chain-of-custody protocols.
- Certification and Reporting: Reputable service providers offer certificates of destruction, providing documented proof of compliant disposal. The level of detail in these reports, along with any necessary certifications (e.g., adherence to international standards), can influence the price.
- Urgency of Service: For immediate or emergency destruction needs, providers may charge a premium for expedited services.
- Location within Uganda: While less impactful than other factors, the geographical location of the client within Uganda might slightly affect costs due to transportation logistics, especially for remote areas.
- Additional Services: Some providers might offer data wiping services prior to physical destruction. While not always the case for full destruction services, it's a factor to consider if a comprehensive data lifecycle management approach is sought.
Affordable Storage Media Destruction Service (Patient Data) Options
Securely destroying patient data stored on physical media is crucial for HIPAA compliance and protecting sensitive information. This service offers peace of mind through certified, auditable destruction processes. We provide various options to suit different needs and budgets, focusing on cost-effectiveness without compromising security.
| Service Bundle | Description | Value Proposition | Estimated Cost Range (per unit/batch) |
|---|---|---|---|
| Basic Assurance | Off-site shredding or disintegration of media (hard drives, tapes, optical media) with standard Certificate of Destruction. | Cost-effective for routine disposal, meets core HIPAA requirements for media destruction. | $5 - $25 per drive/batch |
| Enhanced Visibility | On-site witnessed destruction of media at your location. Includes Certificate of Destruction. | Provides direct observation and immediate confirmation of destruction, ideal for high-sensitivity data or audit preparedness. | $50 - $150 per visit + per unit cost |
| High Volume Efficiency | Bulk off-site destruction for large quantities of media, utilizing efficient shredding and recycling. Includes Certificate of Destruction. | Significant cost savings per unit for organizations with substantial media disposal needs. Eco-friendly disposal included. | Tiered pricing based on volume, starting at $2 - $10 per drive/batch for large volumes |
| Remote & Small Scale | Secure mail-in destruction kit with pre-paid shipping and Certificate of Destruction upon completion. | Convenient and affordable for smaller quantities or geographically dispersed facilities. Ensures secure transit. | $30 - $75 per kit (includes destruction) |
| Data Re-use Ready (Erasure) | Secure, verifiable data wiping (DoD 5220.22-M or NIST 800-88 standards) for media intended for re-use. Includes Erasure Certificate. | Saves costs by allowing media to be re-purposed, while ensuring data is irrecoverable. Requires compatible media. | $10 - $30 per drive |
Affordable Storage Media Destruction Service (Patient Data) Options
- On-site witnessed destruction for immediate peace of mind and audibility.
- Off-site secure chain-of-custody destruction with certification.
- Mail-in destruction kits for smaller volumes or remote locations.
- Secure media collection and transportation.
- Data erasure services (software-based) as an alternative for re-usable media (ensure HIPAA compliance).
- Certification of Destruction for all services, providing a tamper-proof record.
Verified Providers In Uganda
Finding reliable and trustworthy healthcare providers is paramount for individuals and organizations operating or residing in Uganda. Verified providers not only offer quality medical services but also instill confidence through their adherence to standards and ethical practices. Among these, Franance Health stands out as a leading entity, consistently demonstrating a commitment to excellence, transparency, and patient-centered care. Their rigorous credentialing process ensures that all affiliated healthcare professionals and facilities meet stringent benchmarks for expertise, safety, and operational efficiency. This dedication to verification is why Franance Health represents the best choice for comprehensive and dependable healthcare solutions in Uganda.
| Credential/Aspect | Franance Health's Verification Standard | Benefit to Patient |
|---|---|---|
| Medical Licenses | Mandatory verification of current and valid medical licenses for all practitioners. | Ensures practitioners are legally qualified and authorized to practice medicine. |
| Professional Certifications | Verification of specialty board certifications and relevant post-graduate qualifications. | Guarantees specialized expertise and advanced knowledge in specific medical fields. |
| Facility Accreditation | Confirmation of accreditation by Uganda's Ministry of Health and/or recognized international accreditation bodies (e.g., JCI). | Assures adherence to international standards of quality, safety, and patient care in medical facilities. |
| Background Checks | Comprehensive background checks for all personnel to ensure a safe and trustworthy environment. | Protects patients from potential risks and ensures a secure healthcare experience. |
| Insurance Partnerships | Established relationships with reputable local and international health insurance providers. | Facilitates seamless billing and coverage for a wide range of medical services, reducing out-of-pocket expenses. |
| Continuous Professional Development (CPD) | Encourages and verifies ongoing training and professional development for medical staff. | Ensures practitioners remain current with the latest medical advancements and techniques. |
Key Credentials and Strengths of Franance Health:
- Accreditation and Licensing: Franance Health meticulously verifies that all its partner healthcare facilities and individual practitioners possess valid accreditations from recognized national and international bodies, along with all necessary operating licenses.
- Professional Qualifications and Experience: The vetting process includes a thorough review of the educational background, professional certifications, and extensive experience of all healthcare professionals. This ensures access to highly skilled and specialized medical talent.
- Adherence to Ethical Standards: Franance Health champions a culture of integrity and ethical conduct, ensuring that all providers comply with the highest moral and professional standards in patient care and data management.
- Quality Assurance and Patient Safety Protocols: Robust quality assurance mechanisms and stringent patient safety protocols are implemented across all Franance Health-affiliated services, minimizing risks and maximizing positive health outcomes.
- Patient Feedback and Satisfaction: Continuous monitoring of patient feedback and satisfaction levels is integral to Franance Health's operations, driving ongoing service improvement and reinforcing patient trust.
- Technological Integration and Modern Practices: Franance Health partners with providers who embrace modern medical technologies and adopt best practices, ensuring access to up-to-date diagnostic and treatment methodologies.
- Accessibility and Affordability: While maintaining high standards, Franance Health strives to make quality healthcare accessible and affordable, often through comprehensive insurance partnerships and flexible payment options.
Scope Of Work For Storage Media Destruction Service (Patient Data)
This document outlines the Scope of Work (SOW) for the secure destruction of patient data stored on various media. The objective is to ensure complete and irreversible erasure or physical destruction of all sensitive patient information in compliance with HIPAA, GDPR, and other relevant data privacy regulations. This SOW details the technical deliverables and standard specifications required for the successful execution of the service.
| Service Component | Description | Technical Deliverables | Standard Specifications | Compliance Requirements | |
|---|---|---|---|---|---|
| Media Inventory and Triage | Initial assessment and categorization of all media containing patient data. | Detailed inventory report listing media types, quantities, and serial numbers (if applicable). | Media to be categorized by type (HDD, SSD, CD/DVD, USB drives, tapes, paper records, etc.) and risk level. | HIPAA/GDPR: Ensure all identified patient data media is accounted for. | |
| Secure Transportation | Safe and secure transport of media from client premises to the destruction facility. | Sealed, tamper-evident containers for media transport. | GPS-tracked vehicles with locked storage compartments. | Chain of Custody: Signed transfer manifests at pickup and drop-off. | |
| Data Destruction Methodologies | Application of appropriate destruction techniques based on media type and data sensitivity. | Certified data erasure (software-based) or physical destruction (shredding, pulverization). | Software Erasure: DoD 5220.22-M, NIST 800-88 Rev. 1 compliant. | Physical Destruction: Visual verification of complete fragmentation/destruction. | HIPAA/GDPR: Irreversible destruction ensuring data cannot be reconstructed. |
| On-Site vs. Off-Site Destruction | Option for destruction to occur at the client's location or at the vendor's secure facility. | On-site: Mobile destruction units equipped with shredders/wipers, secure area setup. | Off-site: Secure destruction facility with controlled access and surveillance. | On-site: Client representative present to witness the process. | Off-site: Verified secure chain of custody and remote viewing options where feasible. |
| Certification and Documentation | Provision of verified certificates of destruction and detailed reports. | Certificate of Destruction: Signed and dated by vendor, detailing media destroyed, method used, and date. | Detailed Destruction Report: Includes inventory, destruction method for each media type, witness information (if applicable), and confirmation of compliance. | HIPAA/GDPR: Documentation must be retained for a minimum of six years (or as per regulatory requirements). | |
| Environmental Disposal | Responsible and compliant disposal of destroyed media and residual materials. | Recycling of electronic components and metals. | Proper disposal of hazardous materials (if any). | Adherence to local, state, and federal environmental regulations. |
Key Objectives
- To achieve complete and verifiable destruction of patient data.
- To ensure compliance with all applicable data privacy regulations (e.g., HIPAA, GDPR).
- To maintain chain of custody throughout the destruction process.
- To provide detailed documentation of the destruction process and confirmation of compliance.
- To minimize environmental impact through responsible disposal of destroyed media.
Service Level Agreement For Storage Media Destruction Service (Patient Data)
This Service Level Agreement (SLA) outlines the agreed-upon performance standards for the Storage Media Destruction Service (SMDS) provided by [Your Company Name] (hereinafter referred to as "Provider") to [Client Name] (hereinafter referred to as "Client"). This SLA specifically addresses response times for service requests and uptime guarantees related to the Client's patient data stored on provided media.
| Service Component | Service Level Objective (SLO) | Measurement Method | Remedy for Failure |
|---|---|---|---|
| Acknowledgement of Service Request (Emergency) | Within 1 hour of receipt during Business Hours. | Provider's ticketing system timestamp. | 10% discount on the next service invoice. |
| Acknowledgement of Service Request (Standard) | Within 4 business hours of receipt during Business Hours. | Provider's ticketing system timestamp. | 5% discount on the next service invoice. |
| Initiation of Destruction Process (Emergency) | Within 4 business hours of acknowledgement for scheduled or on-demand destruction. | On-site arrival at Client premises or receipt of media at Provider's facility for off-site destruction. | 15% discount on the next service invoice. |
| Initiation of Destruction Process (Standard) | Within 1 business day of acknowledgement for scheduled destruction. | On-site arrival at Client premises or receipt of media at Provider's facility for off-site destruction. | 10% discount on the next service invoice. |
| Uptime Guarantee | 99.5% during Business Hours for the SMDS infrastructure. | Monthly calculation based on provider's monitoring tools and client-reported incidents. | Service credits equal to 5% of the monthly service fee for each full percentage point below the guaranteed uptime. |
Key Definitions
- Patient Data: Any information that identifies or could reasonably be used to identify an individual patient, including but not limited to electronic health records, medical images, billing information, and any other sensitive health information.
- Storage Media: Any physical or digital medium used to store patient data, including hard drives (HDD, SSD), solid-state drives (SSD), USB drives, CDs/DVDs, tapes, and any other storage devices.
- Service Request: A formal communication initiated by the Client to the Provider requesting the destruction of specific storage media containing patient data.
- Downtime: The period during which the Provider's SMDS is unavailable to perform scheduled or on-demand destruction services, preventing the Client from fulfilling their data destruction obligations.
- Uptime: The percentage of time the SMDS is available to perform scheduled or on-demand destruction services.
- Response Time: The maximum time allowed for the Provider to acknowledge and initiate action on a Service Request.
- Resolution Time: The maximum time allowed for the Provider to complete the agreed-upon destruction process for a Service Request.
- Business Hours: [Specify your business hours, e.g., Monday to Friday, 8:00 AM to 6:00 PM, excluding national holidays].
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