Teleradiology Gateway Setup Service in Uganda
Engineering Excellence & Technical Support
Teleradiology Gateway Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Secure VPN & Network Architecture
We establish a robust and secure Virtual Private Network (VPN) infrastructure, ensuring encrypted and HIPAA-compliant data transmission between Ugandan healthcare facilities and our teleradiology platform. Our network design prioritizes low latency and high availability for seamless image transfer and real-time consultations.
Scalable Cloud-Based PACS Integration
Our service seamlessly integrates with your existing Picture Archiving and Communication System (PACS) or deploys a scalable, cloud-based PACS solution. This allows for secure storage, retrieval, and sharing of medical imaging data, accessible from anywhere, empowering remote diagnostic capabilities.
Optimized Hardware & Connectivity Assessment
We conduct a comprehensive assessment of your current hardware and internet connectivity, recommending and implementing optimized solutions. This includes guidance on appropriate workstations, high-resolution monitors, and reliable internet services to ensure optimal performance for teleradiology workflows.
What Is Teleradiology Gateway Setup Service In Uganda?
The Teleradiology Gateway Setup Service in Uganda refers to the comprehensive implementation and configuration of a secure, interoperable, and reliable technological infrastructure designed to facilitate the transmission, storage, and retrieval of medical imaging studies (radiographs, CT scans, MRIs, ultrasounds, etc.) for remote interpretation by radiologists. This service enables healthcare facilities in Uganda, particularly those with limited access to in-house radiology expertise, to leverage specialized diagnostic services from qualified radiologists located elsewhere, either domestically or internationally.
At its core, this service involves establishing the necessary hardware, software, and network components to ensure seamless data flow and compliant data handling. It encompasses the deployment of Picture Archiving and Communication Systems (PACS), vendor-neutral archives (VNAs), secure VPNs, encryption protocols, and robust data management solutions tailored to the Ugandan healthcare landscape and regulatory requirements. The objective is to create a digital bridge that overcomes geographical barriers and resource constraints, thereby improving the quality and accessibility of diagnostic imaging services.
| Who Needs Teleradiology Gateway Setup Service? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| Hospitals and Clinics in Remote or Underserved Areas of Uganda: Facilities lacking local access to a sufficient number of qualified radiologists. | Emergency Departments (EDs): Rapid interpretation of emergent studies (e.g., trauma CTs, stroke MRIs) to expedite diagnosis and treatment, especially during off-hours. | Rural Health Centers: Providing essential diagnostic imaging services that would otherwise be unavailable, enabling earlier detection and management of diseases. | Specialized Medical Centers: Accessing subspecialty radiology expertise (e.g., neuroradiology, interventional radiology, pediatric radiology) that may not be locally available. | Public Health Initiatives: Facilitating large-scale screening programs or outbreak investigations requiring widespread access to imaging interpretation. | Private Healthcare Providers Seeking to Expand Service Offerings: Enhancing their diagnostic capabilities and patient care without the need for extensive in-house recruitment. | Government Health Agencies: Implementing national health programs and ensuring equitable access to radiology services across the country. | Tertiary Care Hospitals: Augmenting their existing radiology departments to manage peak workloads or to provide 24/7 coverage for specific modalities. |
Key Components and Activities of Teleradiology Gateway Setup Service:
- Network Infrastructure Assessment and Design: Evaluating existing network capabilities and designing a robust, secure, and high-bandwidth network connection capable of handling large imaging files.
- Hardware Deployment: Installation and configuration of servers for PACS/VNA, workstations for image viewing, and potentially dedicated imaging acquisition devices or integration with existing modalities.
- Software Implementation and Integration: Deploying and configuring PACS/VNA software, ensuring interoperability with existing hospital information systems (HIS) and electronic health records (EHR) using standards like HL7 and DICOM.
- Security Configuration: Implementing stringent security measures including data encryption (at rest and in transit), access controls, audit trails, and compliance with relevant data privacy regulations (e.g., HIPAA, GDPR, or local Ugandan equivalents).
- Connectivity Establishment: Setting up secure remote access solutions (e.g., VPNs) for radiologists to connect to the gateway and access patient studies.
- Data Migration and Archiving Strategy: Developing and implementing a strategy for migrating existing imaging data and establishing long-term archiving solutions.
- User Training and Support: Providing comprehensive training to local IT staff and clinical personnel on system operation, troubleshooting, and best practices.
- System Testing and Validation: Conducting thorough testing to ensure system functionality, performance, reliability, and security before and after go-live.
- Ongoing Maintenance and Support: Offering post-implementation support, including system monitoring, updates, patches, and technical assistance.
Who Needs Teleradiology Gateway Setup Service In Uganda?
Teleradiology Gateway Setup Service in Uganda is essential for a variety of healthcare providers and institutions aiming to leverage remote diagnostic imaging capabilities. This service facilitates the secure and efficient transmission of radiological images to radiologists located elsewhere, enabling faster diagnoses, access to specialized expertise, and improved patient care, especially in areas with limited local radiology resources. The core value lies in overcoming geographical barriers and enhancing the reach and efficiency of radiology services within Uganda and potentially across borders.
| Target Customer Type | Key Departments/Services Involved | Primary Benefits of Teleradiology Gateway Setup |
|---|---|---|
| Hospitals (Urban & Rural) | Radiology Department, Emergency Department, Outpatient Services, Surgical Wards | 24/7 image interpretation, reduced turnaround time, access to sub-specialists, improved diagnostic accuracy, extended service reach. |
| Diagnostic Imaging Clinics | Radiology, Referring Physician Liaison | Enhanced service offering, faster reporting, competitive advantage, reduced reliance on in-house radiologists. |
| Government Health Facilities | Radiology, Public Health Administration, Patient Services | Democratized access to radiology, improved healthcare outcomes in remote areas, cost-effective solution for widespread coverage. |
| Private Medical Practitioners | Clinical Departments, Patient Management | Efficient patient care, timely diagnosis, seamless integration with existing workflows, improved patient satisfaction. |
| Tertiary Referral Centers | Specialized Radiology Units (e.g., Neuroradiology, Musculoskeletal), Clinical Departments | Access to niche expertise, management of complex cases, increased diagnostic capacity, knowledge sharing. |
| Mobile Diagnostic Units | Operations, Imaging Technicians, Referring Physicians | On-demand reporting in remote locations, immediate clinical decision-making, reduced logistics for image transport. |
| Medical Schools | Radiology Training, Research Departments | Educational case repositories, exposure to diverse imaging findings, collaboration with practicing radiologists. |
Target Customers and Departments for Teleradiology Gateway Setup Service in Uganda
- {"title":"Hospitals and Medical Centers","description":"Institutions with imaging departments looking to supplement their existing radiology services, handle overflow, or provide 24/7 coverage. This is particularly relevant for smaller or rural hospitals that may not have a full-time radiologist on-site."}
- {"title":"Diagnostic Imaging Clinics","description":"Standalone clinics that offer imaging services but may have limited or no in-house radiologist coverage. They can use teleradiology to provide essential diagnostic reports to referring physicians."}
- {"title":"Government and Public Health Facilities","description":"Public hospitals and health centers, especially those in underserved regions of Uganda, can significantly benefit from teleradiology to improve access to diagnostic imaging services for a larger population."}
- {"title":"Private Medical Practitioners and Groups","description":"Physician groups or individual practitioners who require radiological interpretations for their patients but do not have their own imaging equipment or access to readily available radiologists."}
- {"title":"Tertiary Referral Centers","description":"Larger hospitals that act as referral centers may use teleradiology to access sub-specialty radiologists for complex cases or to manage high volumes of imaging studies."}
- {"title":"Mobile Diagnostic Units","description":"Organizations operating mobile X-ray, CT, or MRI units in remote areas can utilize teleradiology to get immediate diagnostic interpretations without needing to transport patients or images physically."}
- {"title":"Medical Schools and Training Institutions","description":"These institutions can use teleradiology to provide real-world case studies for their students and residents, exposing them to a wider range of pathologies and diagnostic approaches."}
Teleradiology Gateway Setup Service Process In Uganda
This document outlines the comprehensive workflow for setting up a Teleradiology Gateway Service in Uganda, from initial inquiry to successful execution and ongoing support. The process is designed to be transparent, efficient, and tailored to the specific needs of Ugandan healthcare facilities and regulatory requirements.
| Phase | Key Activities | Description | Key Deliverables |
|---|---|---|---|
| Phase 1: Initial Inquiry and Needs Assessment | Client Contact, Initial Consultation, Site Survey, Requirements Gathering | The process begins when a healthcare facility in Uganda expresses interest in a teleradiology gateway. A dedicated team conducts an initial consultation to understand their current radiology infrastructure, patient load, specific needs (e.g., subspecialty coverage, reporting turnaround times), and existing IT capabilities. A site survey assesses network infrastructure, power availability, and physical space requirements. | Needs Assessment Report, Initial Requirements Document |
| Phase 2: Proposal Development and Agreement | Solution Design, Commercial Proposal, Contract Negotiation, Service Level Agreement (SLA) Finalization | Based on the needs assessment, a tailored teleradiology solution is designed, including hardware, software, connectivity, and radiologist services. A detailed commercial proposal outlining costs, implementation timeline, and expected benefits is presented. Negotiations lead to a formal agreement and a finalized SLA defining service commitments. | Detailed Solution Proposal, Signed Contract, Finalized SLA |
| Phase 3: Technical Planning and Site Preparation | Network Assessment and Upgrade, Hardware Procurement and Staging, Software Configuration Planning, Site Readiness Verification | Detailed technical planning commences. This involves assessing the facility's network for optimal performance, recommending and procuring necessary hardware (servers, workstations, scanners), and planning the software configuration. The facility's IT team is guided on any required site preparations, such as network upgrades or electrical modifications. | Technical Implementation Plan, Procurement Orders, Site Readiness Checklist |
| Phase 4: System Installation and Configuration | Hardware Installation, Software Deployment, Network Connectivity Setup, Security Configuration | On-site engineers install and configure all hardware components. The teleradiology software platform is deployed, and network connectivity between the facility and the teleradiology service provider is established and secured. Robust security measures are implemented to protect patient data. | Installed Hardware, Deployed Software, Configured Network, Security Protocols |
| Phase 5: Integration and Testing | PACS/HIS Integration, Workflow Testing, Image Transmission Testing, Reporting System Testing | The teleradiology gateway is integrated with the facility's existing Picture Archiving and Communication System (PACS) and Hospital Information System (HIS). Comprehensive testing is performed to ensure seamless image transmission, accurate reporting workflows, and data integrity. This includes end-to-end testing of the entire teleradiology process. | Integrated Systems, Successful Test Reports, Workflow Validation Documentation |
| Phase 6: Training and Go-Live | User Training (Radiologists, Technologists, Admin), Pilot Go-Live, Full Go-Live, Initial Support | Healthcare professionals at the facility receive thorough training on using the teleradiology system. This includes training for radiologists on accessing studies and generating reports, technologists on image acquisition and transmission, and administrative staff on system management. A pilot go-live allows for fine-tuning before full deployment. | Trained Personnel, Successful Go-Live Announcement, Initial Support Handover |
| Phase 7: Post-Implementation Support and Maintenance | Ongoing Technical Support, Performance Monitoring, System Updates and Upgrades, Regular Review Meetings | After go-live, a dedicated support team provides ongoing technical assistance. The system's performance is continuously monitored to ensure optimal operation. Regular maintenance, software updates, and potential upgrades are managed to keep the system secure and efficient. Periodic review meetings are held to discuss performance and address any evolving needs. | Support Tickets Resolved, Performance Reports, Maintenance Logs, Client Feedback Records |
Teleradiology Gateway Setup Service Process
- Phase 1: Initial Inquiry and Needs Assessment
- Phase 2: Proposal Development and Agreement
- Phase 3: Technical Planning and Site Preparation
- Phase 4: System Installation and Configuration
- Phase 5: Integration and Testing
- Phase 6: Training and Go-Live
- Phase 7: Post-Implementation Support and Maintenance
Teleradiology Gateway Setup Service Cost In Uganda
Setting up a teleradiology gateway in Uganda involves various costs influenced by the complexity of the infrastructure, the chosen service provider, and the specific features required. The pricing is generally project-based, meaning a one-time setup fee is common, with ongoing costs for maintenance, software licenses, and potentially per-study fees. Factors influencing the cost include the number of reading sites, the types of imaging modalities to be integrated (X-ray, CT, MRI, Ultrasound), the required bandwidth for image transfer, the need for advanced features like AI-assisted interpretation or PACS integration, and the level of technical support desired. Providers in Uganda may offer tiered service packages to cater to different needs and budgets.
| Service Component | Estimated Cost Range (UGX) | Notes |
|---|---|---|
| Basic Gateway Setup & Configuration (Per Site) | 5,000,000 - 15,000,000 | Covers initial software installation, network setup, and basic integration. |
| Advanced Platform Integration (PACS/RIS) | 10,000,000 - 30,000,000 | Includes complex integration with existing hospital systems. |
| Hardware Acquisition (Workstations, Servers, Networking) | Variable (UGX 2,000,000 - 10,000,000+ per site) | Depends on the number and specifications of devices required. |
| Software Licenses (Annual/Perpetual) | 5,000,000 - 20,000,000+ | Varies based on the platform and features. Often a recurring cost. |
| Bandwidth & Connectivity Setup | 1,000,000 - 5,000,000 (Initial) | Ongoing monthly costs will apply based on usage. |
| Initial Training (Radiologists & Staff) | 2,000,000 - 8,000,000 | Covers comprehensive training sessions. |
| Ongoing Technical Support & Maintenance (Annual) | 5,000,000 - 15,000,000+ | Typically a percentage of the initial setup cost or a fixed annual fee. |
| AI-Powered Interpretation Modules (Optional) | 5,000,000 - 15,000,000+ (Annual) | Can be a per-module or subscription-based cost. |
Key Teleradiology Gateway Setup Cost Factors in Uganda
- Infrastructure Requirements: This includes the cost of hardware (servers, networking equipment, workstations), software licenses (PACS, RIS, teleradiology platform), and potentially site preparation at each connected facility.
- Service Provider Fees: The core cost from the teleradiology service provider for setup, integration, configuration, and initial training.
- Connectivity and Bandwidth: The cost of establishing and maintaining reliable internet connectivity with sufficient bandwidth at all locations is crucial for efficient image transfer.
- Number and Type of Connected Sites: More sites and the integration of different imaging modalities will generally increase setup complexity and cost.
- Integration with Existing Systems: Connecting with existing hospital information systems (HIS) or picture archiving and communication systems (PACS) can add to the setup cost.
- Training and Support: Initial and ongoing training for radiologists and support staff, as well as technical support levels (24/7 vs. business hours).
- Customization and Advanced Features: Incorporating specialized features like AI tools for image analysis, advanced reporting modules, or specific security protocols will impact pricing.
- Licensing Models: Understanding whether licenses are perpetual, subscription-based, or usage-based is important for long-term cost projections.
Affordable Teleradiology Gateway Setup Service Options
Setting up a teleradiology gateway is crucial for seamless and secure image transfer between healthcare facilities and remote radiologists. This service focuses on providing accessible and cost-effective solutions for organizations of all sizes. We offer flexible setup options, including fully managed services, hybrid models, and DIY guidance, tailored to your specific needs and budget. Our value bundles are designed to maximize your investment by integrating essential features and ongoing support, while our cost-saving strategies ensure you get the most out of your teleradiology infrastructure.
| Value Bundle | Description | Key Features | Estimated Price Range |
|---|---|---|---|
| Basic Gateway Setup Bundle | Essential setup for smaller practices or those with limited needs. | Secure VPN connection, basic image compression, integration support, 1 year of basic technical support. | $1,500 - $3,500 |
| Standard Gateway Setup Bundle | Comprehensive solution for medium-sized practices and clinics. | All Basic features + advanced security protocols, real-time monitoring, cloud storage integration (optional), 1 year of standard technical support. | $3,000 - $6,000 |
| Premium Gateway Setup Bundle | Full-featured solution for larger hospitals and teleradiology groups. | All Standard features + high-availability setup, custom workflow integration, dedicated account manager, 24/7 technical support, priority upgrades. | $5,000 - $10,000+ |
| Custom Bundle | Tailored solution based on specific organizational requirements. | Negotiable features and support levels. | Varies based on scope |
Affordable Teleradiology Gateway Setup Service Options
- {"title":"Fully Managed Gateway Setup","description":"Our team handles the entire setup process, from initial consultation and system configuration to testing and deployment. This is ideal for organizations seeking a hands-off approach and guaranteed operational efficiency. Includes all necessary hardware, software, and ongoing maintenance."}
- {"title":"Hybrid Gateway Setup","description":"A balanced approach where our experts guide and support your IT team through the setup process. We provide the tools, expertise, and oversight, while your internal team manages certain aspects. Offers a good balance of cost and control."}
- {"title":"DIY Gateway Setup Guidance","description":"For organizations with a capable IT department, we offer comprehensive documentation, remote support, and training to empower your team to set up the gateway independently. This is the most budget-friendly option for those with internal resources."}
- {"title":"Integration with Existing PACS/RIS","description":"Our services ensure seamless integration with your current Picture Archiving and Communication System (PACS) and Radiology Information System (RIS), minimizing disruption and maximizing data flow."}
- {"title":"Security and Compliance","description":"All setups adhere to strict HIPAA and other relevant data privacy regulations, ensuring the secure transmission and storage of sensitive patient data."}
Verified Providers In Uganda
In Uganda's burgeoning healthcare landscape, identifying truly Verified Providers is paramount for ensuring quality and trustworthy medical services. Franance Health stands out as a beacon of excellence, consistently demonstrating a commitment to stringent credentialing, patient-centered care, and ethical medical practices. This dedication makes them the premier choice for individuals seeking reliable and high-standard healthcare solutions.
| Criterion | Franance Health's Verification | Why it Matters for Patients |
|---|---|---|
| Licensing & Certification | All medical practitioners hold current, valid licenses from the Uganda Medical and Dental Practitioners Council (UMDC) and relevant professional bodies. Specialist certifications are rigorously checked. | Ensures practitioners are legally qualified and competent to practice, protecting patients from unqualified individuals. |
| Education & Training | Comprehensive verification of medical degrees, postgraduate qualifications, and specialized training from recognized institutions. | Guarantees that medical professionals have received a sound educational foundation and possess the necessary expertise for their roles. |
| Professional Experience | Thorough review of past employment history, peer references, and any disciplinary actions or sanctions. | Provides assurance of practical experience and a history of ethical conduct, minimizing risks associated with inexperienced or problematic practitioners. |
| Facility Standards | Franance Health facilities are regularly inspected and meet national health facility licensing requirements, often exceeding them in terms of equipment and hygiene. | Ensures a safe, clean, and well-equipped environment for diagnosis and treatment, crucial for patient recovery and well-being. |
| Ethical Practice Adherence | Commitment to a strict code of ethics, including patient confidentiality, informed consent, and non-discriminatory treatment. | Upholds patient rights and ensures they receive respectful, dignified, and unbiased care. |
Key Indicators of Franance Health's Verified Provider Status:
- Rigorous Medical Staff Verification: Franance Health employs a multi-layered verification process for all its medical professionals, including thorough background checks, validation of academic and professional qualifications, and confirmation of valid and unencumbered medical licenses.
- Accreditation and Regulatory Compliance: The organization adheres to and actively seeks accreditation from relevant national and international health regulatory bodies, ensuring all facilities and services meet or exceed established quality and safety benchmarks.
- Commitment to Continuous Professional Development: Franance Health invests significantly in ongoing training and development for its staff, keeping them abreast of the latest medical advancements, technologies, and best practices.
- Patient Safety Protocols: Robust patient safety protocols are embedded throughout Franance Health's operations, from infection control measures to detailed patient record management and adherence to international standards of care.
- Transparent Pricing and Service Delivery: A core tenet of Franance Health's verified status is their commitment to transparent communication regarding services offered, associated costs, and treatment plans, fostering trust and empowering patients.
- Positive Patient Feedback and Outcomes: The consistent positive feedback and demonstrable positive health outcomes reported by patients are a strong testament to the quality and effectiveness of care provided by Franance Health.
Scope Of Work For Teleradiology Gateway Setup Service
This Scope of Work (SOW) outlines the services required for the setup and configuration of a Teleradiology Gateway. The gateway will facilitate secure and efficient communication of medical imaging data between various sites, including referring physician offices, hospitals, and the teleradiology reading center. The objective is to establish a robust and reliable infrastructure that ensures seamless data transfer, integrity, and compliance with relevant healthcare regulations (e.g., HIPAA, GDPR). This document details the technical deliverables, standard specifications, and responsibilities of both the service provider and the client.
| Phase | Task Description | Technical Deliverables | Standard Specifications |
|---|---|---|---|
| Requirement gathering and analysis, Network architecture design, Security policy definition, System integration plan. | Detailed Network Diagram, Security Policy Document, Integration Plan, Hardware/Software Requirement List. | HIPAA/GDPR compliant security protocols, DICOM standards for image transfer, HL7 for data exchange, VPN for secure connectivity, AES-256 encryption. |
| Procurement and installation of gateway hardware/software, Network connectivity setup, Firewall and VPN configuration, User authentication and authorization setup. | Installed Gateway Appliance/Software, Configured Network Interfaces, Operational VPN Tunnels, User Access Control System. | Industry-standard server hardware, latest stable OS versions, robust firewall appliances, secure VPN protocols (e.g., IPsec, OpenVPN). |
| Integration with existing PACS for image retrieval and sending, Integration with EHR for patient demographics and report retrieval, DICOM conformance testing, HL7 interface configuration. | Functional PACS Integration, Functional EHR Integration, Tested DICOM Conformance, Operational HL7 Interfaces. | DICOM 3.0 standards for image exchange, HL7 v2.x/v3 standards for clinical data, API-based integration where applicable. |
| Implementation of encryption mechanisms, Intrusion detection/prevention system (IDS/IPS) setup, Security vulnerability assessment, Penetration testing, Data backup and disaster recovery configuration. | Configured Encryption, Operational IDS/IPS, Security Assessment Report, Penetration Test Report, Backup and DR Plan. | AES-256 encryption for data in transit and at rest, industry-leading IDS/IPS solutions, regular security audits, compliance with RTO/RPO objectives. |
| Development of user manuals, Administrator training, End-user training, Go-live support. | User Manuals, Administrator Guide, Training Materials, Post-Implementation Support Plan. | Clear, concise, and comprehensive documentation, hands-on training sessions, ongoing technical support. |
| Performance monitoring, Log analysis, System optimization, Regular security patching and updates, Ongoing technical support. | Performance Reports, Log Analysis Reports, Optimization Recommendations, Update Records, Support Tickets. | Real-time monitoring tools, proactive issue resolution, adherence to service level agreements (SLAs). |
Key Objectives
- Establish a secure and reliable teleradiology data transmission pathway.
- Integrate with existing Picture Archiving and Communication Systems (PACS) and Electronic Health Records (EHR) systems where applicable.
- Ensure compliance with all relevant data privacy and security regulations.
- Provide a scalable solution to accommodate future growth in data volume and user base.
- Deliver comprehensive documentation and training for client personnel.
Service Level Agreement For Teleradiology Gateway Setup Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Teleradiology Gateway Setup Service provided by [Your Company Name] to its clients. This agreement ensures a high level of availability and responsiveness for your teleradiology operations.
| Service Component | Response Time Guarantee | Uptime Guarantee | Notes |
|---|---|---|---|
| Initial Gateway Setup & Configuration | Within 4 business hours of successful project initiation and all required client information received. | N/A (One-time setup service) | Includes initial deployment, network configuration, and basic functionality testing. Client access and system readiness are prerequisites. |
| Critical Issue Support (Gateway Connectivity/Performance) | 1 hour during business hours (9 AM - 5 PM [Client Time Zone]), 4 hours outside business hours (on-call). | 99.9% monthly uptime for the established gateway connectivity. | Critical issues are defined as complete inability to send/receive images or severe performance degradation impacting workflow. |
| Non-Critical Issue Support (Configuration changes, minor errors) | Within 8 business hours of ticket submission. | N/A (Covered by Critical Issue Uptime) | Non-critical issues include requests for configuration adjustments, minor error resolution not impacting primary workflow. |
| Scheduled Maintenance | Notification provided at least 48 hours in advance. | N/A (Planned downtime) | Maintenance is scheduled to minimize disruption, typically during off-peak hours. Uptime guarantee excludes planned maintenance windows. |
Key Performance Indicators
- The Teleradiology Gateway Setup Service is designed to facilitate the secure and efficient transmission of medical imaging data for interpretation by remote radiologists.
- This SLA specifically covers the initial setup, configuration, and ongoing maintenance of the gateway infrastructure, ensuring its operational readiness.
- Client is responsible for providing accurate network and connectivity details, as well as access to necessary PACS/RIS systems for integration.
- Technical support for the gateway setup will be provided during the agreed-upon support hours.
- Any deviation from these guarantees will be addressed according to the remedies outlined in this SLA.
Frequently Asked Questions
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