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Verified Service Provider in Uganda
DICOM Node Integration & Routing Service in Uganda
Engineering Excellence & Technical Support
DICOM Node Integration & Routing Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Streamlined DICOM Node Integration
Our service simplifies connecting diverse DICOM modalities and PACS systems across Ugandan healthcare facilities, ensuring seamless data flow and interoperability, regardless of vendor or network configuration.
Intelligent DICOM Routing
Leverage our advanced routing engine to automatically direct DICOM studies to the most appropriate destination based on configurable rules, study type, modality, and referring physician, optimizing radiologist workflow and turnaround times.
Secure & Compliant Data Exchange
We ensure the secure and HIPAA-compliant transmission of sensitive patient imaging data across Uganda, with robust encryption and access control measures to protect against unauthorized access and maintain data integrity.
What Is Dicom Node Integration & Routing Service In Uganda?
The DICOM Node Integration & Routing Service in Uganda refers to the establishment and management of communication pathways and data flow for medical imaging (DICOM) within healthcare facilities and between them. It encompasses the technical infrastructure, protocols, and policies required to enable secure and efficient exchange of medical imaging studies between various DICOM nodes, such as imaging modalities (CT, MRI, X-ray), Picture Archiving and Communication Systems (PACS), and workstations. This service is crucial for modernizing healthcare information systems, improving diagnostic turnaround times, and facilitating collaboration among medical professionals.
| Who Needs the Service | Typical Use Cases |
|---|---|
| Hospitals and Clinics (Public and Private) | Interdepartmental routing of imaging studies (e.g., from Radiology to Cardiology or Oncology). Centralized archiving of all imaging studies from multiple modalities and locations. Remote consultation and teleradiology services. Integration with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) for seamless patient data access. Disaster recovery and business continuity for imaging data. Facilitating medical imaging research and data analysis. Compliance with national healthcare data exchange standards and regulations. |
| Diagnostic Imaging Centers | Sending completed studies to referring physicians or hospitals. Receiving imaging studies from external sources for interpretation. Ensuring efficient workflow and minimal downtime for imaging equipment. |
| Medical Equipment Vendors and Integrators | Installing and configuring new DICOM-compliant imaging equipment within existing hospital networks. Ensuring interoperability between different vendors' devices and PACS. Providing ongoing support and maintenance for DICOM infrastructure. |
| Government Health Ministries and Regulatory Bodies | Establishing national imaging data repositories. Monitoring and regulating the secure exchange of medical imaging data. Facilitating public health initiatives and epidemiological studies through anonymized data aggregation. |
| Third-Party PACS and VNA Providers | Integrating their solutions with diverse hospital IT environments. Ensuring seamless data ingestion and retrieval from various DICOM sources. Managing data lifecycle and archival policies. |
Key Components of DICOM Node Integration & Routing Service:
- DICOM Conformance Statement Analysis and Implementation
- Network Infrastructure Setup (TCP/IP, VPNs)
- DICOM Service Class User (SCU) and Service Class Provider (SCP) Configuration
- AE (Application Entity) Title and Port Number Management
- DICOM Firewall and Security Policy Configuration
- HL7 Integration for Information Exchange (Optional but Recommended)
- Workflow Automation and Study Routing Rules Definition
- Data Compression and Transmission Optimization
- Data Archiving and Retrieval Strategy
- Troubleshooting and Performance Monitoring
Who Needs Dicom Node Integration & Routing Service In Uganda?
In Uganda, the integration and routing of DICOM (Digital Imaging and Communications in Medicine) data are becoming increasingly critical for modern healthcare institutions. This service ensures seamless communication and data flow between medical imaging devices (like X-ray, CT, MRI scanners) and Picture Archiving and Communication Systems (PACS), as well as other hospital information systems. This is particularly important for improving diagnostic efficiency, enabling remote consultations, and facilitating research. Without robust DICOM node integration and routing, Uganda's healthcare providers risk data silos, delayed diagnoses, and suboptimal patient care.
| Target Customer Type | Specific Departments/Units | Key Needs Addressed |
|---|---|---|
| Large Public Hospitals | Radiology Department, Cardiology, Neurology, Oncology, Orthopedics, Pediatrics | Efficient image sharing between modalities and PACS, inter-departmental collaboration, reduced data redundancy, support for large patient volumes, integration with Electronic Health Records (EHRs). |
| Private Hospitals & Clinics | Radiology Department, Surgical Departments, Specialist Clinics (e.g., cardiology, neurology) | Streamlined workflow for faster reporting, improved patient throughput, competitive advantage through advanced technology, potential for remote diagnostic support. |
| Specialized Diagnostic Centers | Independent Radiology & Imaging Centers | Centralized management of images from various vendors, reliable data transmission to referring physicians, compliance with data security standards, scalability for growing patient base. |
| Research Institutions & Universities | Medical Research Departments, Biomedical Engineering | Structured data for analysis, anonymization and pseudonymization capabilities, long-term data archiving for research projects, facilitating collaborative research across institutions. |
| Government Health Initiatives | Ministry of Health, District Health Offices, Public Health Surveillance Units | National-level image data aggregation for public health monitoring, supporting initiatives like mobile X-ray units, facilitating standardized reporting and quality control across public facilities. |
| Telemedicine Providers | Remote Diagnostic Services, Tele-radiology Platforms | Secure and efficient transmission of medical images to remote radiologists, reliable connectivity for real-time consultations, integration with existing telemedicine platforms. |
Who Needs DICOM Node Integration & Routing Service in Uganda?
- Hospitals with multiple imaging departments and/or multiple imaging modalities.
- Radiology clinics and imaging centers.
- Healthcare networks and facilities aiming for centralized image management.
- Organizations looking to implement tele-radiology services.
- Research institutions requiring organized and accessible medical imaging data.
- Government health ministries and public health programs for data aggregation and analysis.
Dicom Node Integration & Routing Service Process In Uganda
This document outlines the comprehensive workflow for DICOM Node Integration & Routing Service, from initial inquiry to successful execution, specifically within the Ugandan context. The service aims to facilitate seamless medical image data exchange between healthcare facilities in Uganda and potentially external partners, enabling improved diagnosis, treatment, and research.
| Phase | Stage | Key Activities | Deliverables | Stakeholders (Uganda) | Timeline (Estimated) |
|---|---|---|---|---|---|
| Phase 1: Inquiry & Scoping | Initial Contact & Needs Assessment | Healthcare facility expresses interest. Discussion of current infrastructure, DICOM needs (e.g., imaging modalities, PACS system), existing IT capabilities, and desired outcomes. Understanding of Uganda's healthcare IT landscape and any relevant regulations. | Needs Assessment Report, Preliminary Scope Document. | Healthcare Facility IT Manager/Radiology Head, Ministry of Health (if applicable), Service Provider Sales/Consultant. | 1-2 Weeks |
| Phase 1: Inquiry & Scoping | Proposal Development & Agreement | Based on the needs assessment, a detailed proposal is drafted outlining the service scope, technical requirements, costings, timelines, and terms of service. Negotiation and agreement on the service contract. | Service Proposal, Signed Contract/Service Level Agreement (SLA). | Healthcare Facility Management, Service Provider Management, Legal Department (if applicable). | 2-3 Weeks |
| Phase 2: Technical Assessment & Planning | Site Survey & Technical Feasibility Study | On-site or remote assessment of the facility's existing IT infrastructure (network, servers, workstations, imaging equipment). Identification of any hardware or software prerequisites for DICOM integration. Assessment of internet connectivity and bandwidth in Uganda. | Technical Assessment Report, Infrastructure Requirements Document. | Healthcare Facility IT Staff, Service Provider Technical Team. | 1-2 Weeks |
| Phase 2: Technical Assessment & Planning | Integration & Routing Design | Detailed design of the DICOM node integration. This includes specifying DICOM modalities to be integrated, routing rules (e.g., based on modality, study type, destination AE Title), security protocols, and data flow. Consideration of potential local network constraints in Uganda. | Integration Design Document, Routing Rules Specification, Network Diagram. | Service Provider Technical Team, Healthcare Facility IT Staff. | 2-3 Weeks |
| Phase 3: Integration & Configuration | Hardware & Software Setup | Installation and configuration of any required hardware (e.g., DICOM gateway, server) or software (e.g., DICOM router, PACS client). This may involve collaboration with local IT vendors or technicians in Uganda. | Configured DICOM Node/Gateway, Installed Software. | Service Provider Technical Team, Local IT Support (if engaged). | 2-4 Weeks |
| Phase 3: Integration & Configuration | DICOM Node Configuration | Configuring the DICOM node to communicate with existing imaging modalities and the routing service. Setting up AE Titles, IP addresses, ports, and communication protocols according to the design document. | Configured DICOM Node Parameters. | Service Provider Technical Team. | 1-2 Weeks |
| Phase 3: Integration & Configuration | Routing Logic Implementation | Implementing the defined routing rules within the DICOM routing service. This involves configuring the software to direct DICOM messages (e.g., C-STORE, C-FIND) to the correct destinations based on predefined criteria. | Implemented Routing Logic. | Service Provider Technical Team. | 1-2 Weeks |
| Phase 4: Testing & Validation | Unit Testing | Individual testing of each component of the integrated system. Verifying that DICOM modalities can send images, the routing service receives them, and the routing rules are correctly applied. | Unit Test Results. | Service Provider Technical Team. | 1 Week |
| Phase 4: Testing & Validation | Integration Testing | End-to-end testing of the entire DICOM workflow. Sending test DICOM images from various modalities through the routing service to simulated or actual destinations. Verifying data integrity and completeness. | Integration Test Report. | Service Provider Technical Team, Healthcare Facility IT Staff. | 1-2 Weeks |
| Phase 4: Testing & Validation | User Acceptance Testing (UAT) | The healthcare facility's radiology and IT staff test the system in a live (or near-live) environment to ensure it meets their operational requirements and expectations. Feedback collection and issue resolution. | UAT Sign-off Document, Bug/Issue Tracker. | Healthcare Facility Radiology/IT Staff, Service Provider Technical Team. | 1-2 Weeks |
| Phase 5: Deployment & Go-Live | Production Deployment | Rolling out the fully tested and validated DICOM node integration and routing service into the live production environment. | Live DICOM Integration and Routing Service. | Service Provider Technical Team, Healthcare Facility IT Staff. | 1-2 Days |
| Phase 5: Deployment & Go-Live | Initial Monitoring & Support | Close monitoring of the system immediately after go-live to detect and resolve any unexpected issues. Providing immediate support to end-users. | Initial Go-Live Support Log. | Service Provider Technical Team, Healthcare Facility IT Staff. | 1 Week (Intensive) |
| Phase 6: Monitoring & Ongoing Support | Proactive Monitoring | Continuous monitoring of the DICOM node and routing service for performance, availability, and any potential errors. This includes monitoring network connectivity and system health within Uganda. | Performance & Health Monitoring Reports. | Service Provider Operations/Support Team. | Ongoing |
| Phase 6: Monitoring & Ongoing Support | Maintenance & Updates | Regular maintenance of the system, including software updates, security patches, and performance optimizations. Addressing any evolving needs or technical challenges. | Maintenance Logs, Updated Software/Configuration. | Service Provider Operations/Support Team. | Ongoing |
| Phase 6: Monitoring & Ongoing Support | Technical Support & Issue Resolution | Providing ongoing technical support to the healthcare facility for any issues related to DICOM integration and routing. Timely resolution of reported problems according to the SLA. | Support Tickets, Resolution Reports. | Service Provider Support Team, Healthcare Facility IT Staff. | Ongoing |
| Phase 6: Monitoring & Ongoing Support | Service Review & Optimization | Periodic reviews of the service performance and utilization. Identifying opportunities for optimization and enhancements to improve efficiency and effectiveness, potentially incorporating feedback from Ugandan healthcare professionals. | Service Review Reports, Optimization Recommendations. | Service Provider Management, Healthcare Facility Management. | Quarterly/Bi-Annually |
DICOM Node Integration & Routing Service Workflow (Uganda)
- Phase 1: Inquiry & Scoping
- Phase 2: Technical Assessment & Planning
- Phase 3: Integration & Configuration
- Phase 4: Testing & Validation
- Phase 5: Deployment & Go-Live
- Phase 6: Monitoring & Ongoing Support
Dicom Node Integration & Routing Service Cost In Uganda
Integrating DICOM (Digital Imaging and Communications in Medicine) nodes and establishing a robust routing service is a critical step for healthcare facilities in Uganda looking to modernize their imaging workflows. This service facilitates the seamless transfer and management of medical images and related data between various imaging modalities, Picture Archiving and Communication Systems (PACS), and workstations. The cost of such integration and routing services in Uganda is influenced by several factors, and it's important to understand these to budget effectively. These services are typically offered by specialized IT healthcare providers or system integrators.
| Service Component | Estimated Cost Range (UGX) | Notes |
|---|---|---|
| Initial Integration & Setup (per node/system) | 1,500,000 - 7,000,000 | Covers configuration, testing, and initial deployment for a single DICOM device or system. |
| Basic DICOM Routing Software/Middleware (Annual License) | 3,000,000 - 15,000,000 | For a solution supporting a moderate number of nodes and basic routing rules. |
| Advanced DICOM Routing Solution (Annual License) | 10,000,000 - 50,000,000+ | For high-volume throughput, complex workflows, advanced security, and extensive customization. |
| Server Hardware (for Router/Middleware) | 5,000,000 - 25,000,000 | One-time cost for a dedicated server, depending on processing power and storage needs. |
| Network Infrastructure Upgrades (if needed) | 2,000,000 - 10,000,000 | Variable, depending on the extent of upgrades required for reliable DICOM data transfer. |
| Ongoing Support & Maintenance (Annual) | 2,000,000 - 10,000,000 | Typically 15-25% of the initial software/hardware cost. Covers technical support, updates, and troubleshooting. |
| Consultation & Project Management (per day) | 300,000 - 1,000,000 | For initial assessment, planning, and oversight of the integration project. |
Key Pricing Factors for DICOM Node Integration & Routing Services in Uganda:
- Scope of Integration: The number of DICOM nodes to be integrated (e.g., X-ray machines, CT scanners, MRI units, ultrasound machines, PACS servers, modality workstations). More nodes generally equate to higher integration complexity and cost.
- Complexity of Existing Infrastructure: The heterogeneity of existing imaging equipment and software. Integrating diverse vendors and versions of DICOM devices can be more challenging and time-consuming.
- Data Volume and Throughput Requirements: The anticipated volume of medical images to be transferred daily and the required speed (throughput) for these transfers. Higher volumes and demands for real-time access will necessitate more robust and potentially expensive network infrastructure and server configurations.
- Customization and Workflow Requirements: If the routing service requires significant customization to meet specific clinical workflows or to interoperate with non-DICOM systems, this will add to the development and implementation costs.
- Network Infrastructure: The existing network capabilities within the healthcare facility. If significant upgrades to cabling, switches, or bandwidth are required to support DICOM traffic, these costs will be factored in.
- Security and Compliance: Implementing robust security measures (e.g., encryption, access controls) to protect patient data, especially in line with any emerging local data privacy regulations, can increase costs.
- Service Provider Expertise and Reputation: The experience, certifications, and reputation of the service provider. Highly specialized and reputable providers may command higher fees.
- Ongoing Support and Maintenance: The cost often includes an initial setup fee, but ongoing support, maintenance, software updates, and troubleshooting services are usually billed on a recurring basis (monthly or annual).
- Hardware Requirements: This can include the need for dedicated servers for the DICOM router/middleware, network appliances, and potentially workstations for monitoring and management. The cost of these hardware components will be a significant part of the initial investment.
- Licensing Fees: Software licenses for the DICOM routing solution, PACS integration modules, and any associated middleware can also contribute to the overall cost.
Affordable Dicom Node Integration & Routing Service Options
Navigating the complexities of integrating and routing DICOM (Digital Imaging and Communications in Medicine) data can be a significant challenge for healthcare providers, especially when budget constraints are a concern. Affordable DICOM node integration and routing services are crucial for seamless data flow, interoperability, and efficient diagnostic workflows. This document outlines value bundles and cost-saving strategies to help organizations achieve these goals without breaking the bank.
| Value Bundle Option | Description | Target Audience | Cost-Saving Strategy |
|---|---|---|---|
| Basic Integration & Routing | Essential DICOM node integration (e.g., PACS, modalities) with rule-based routing for image distribution. Focuses on core functionality. | Small clinics, independent practices, departments with limited DICOM traffic. | Leverages pre-configured templates, limited customization, minimal advanced features. |
| Standard Workflow Enhancement | Includes basic integration plus advanced routing rules, basic audit logging, and integration with a limited number of PACS/modalities. May include basic reporting. | Medium-sized practices, hospital departments requiring more sophisticated data management. | Bundled software licenses, tiered support options, streamlined implementation process. |
| Enterprise-Ready Connectivity | Comprehensive integration with multiple PACS, modalities, RIS, and VNA. Advanced routing, robust security features, detailed audit trails, HL7 integration capabilities. | Larger hospital networks, multi-site organizations, academic medical centers. | Volume discounts for multiple nodes, long-term support contracts, scalable cloud infrastructure. |
| Cloud-Native DICOM Routing (SaaS) | Fully managed DICOM routing service hosted in the cloud. Eliminates the need for on-premises hardware and maintenance. Pay-as-you-go or subscription models. | Organizations seeking to reduce infrastructure overhead, rapid deployment, scalable needs. | Eliminates capital expenditure, predictable operational costs, automatic updates and maintenance. |
| Open-Source Toolkit Integration | Utilizing open-source DICOM libraries (e.g., dcmtk, pynetdicom) for custom integration and routing. Requires in-house technical expertise. | Organizations with strong IT teams and a desire for maximum control and minimal licensing fees. | No direct software licensing costs, but requires significant internal development and maintenance resources. |
Key Considerations for Affordable DICOM Integration & Routing
- Understanding your specific DICOM workflow needs (e.g., image acquisition, storage, retrieval, routing rules).
- Assessing your current IT infrastructure and potential for leveraging existing resources.
- Evaluating the scalability and future growth requirements of your DICOM network.
- Prioritizing essential functionalities over non-critical features for initial implementation.
- Exploring cloud-based solutions as a cost-effective alternative to on-premises infrastructure.
- Investigating open-source DICOM toolkits and platforms for potential cost reductions.
- Seeking providers who offer flexible pricing models and bundled services.
- Understanding the total cost of ownership, including setup, maintenance, and support.
Verified Providers In Uganda
In Uganda's rapidly evolving healthcare landscape, identifying trusted and competent medical providers is paramount for individuals seeking quality care. Franance Health stands out as a leading credentialing body, dedicated to ensuring that healthcare professionals and facilities meet stringent standards of quality, safety, and ethical practice. Their rigorous verification process goes beyond simple registration, encompassing a comprehensive evaluation of qualifications, experience, infrastructure, and adherence to best practices. This meticulous approach guarantees that when you encounter a provider credentialed by Franance Health, you are engaging with an entity that has demonstrated a commitment to excellence and patient well-being. Choosing a Franance Health-verified provider offers peace of mind, knowing that your health is in capable and trustworthy hands, a crucial factor in making informed healthcare decisions.
| Aspect of Verification | What Franance Health Assesses | Benefit to Patients |
|---|---|---|
| Professional Qualifications | Academic degrees, specialized training, board certifications, and licenses. | Ensures providers possess the necessary foundational knowledge and expertise. |
| Clinical Experience | Years of practice, areas of specialization, and documented patient outcomes. | Guarantees hands-on experience and a proven track record in relevant medical fields. |
| Facility Standards | Infrastructure, equipment, hygiene protocols, and adherence to safety regulations. | Confirms that the environment where care is delivered is safe, well-equipped, and conducive to healing. |
| Continuing Professional Development | Evidence of ongoing learning and staying updated with medical advancements. | Indicates a commitment to providing current and effective treatments. |
| Patient Feedback & Grievance Mechanisms | Systems for handling patient complaints and satisfaction levels. | Demonstrates a focus on patient experience and a willingness to address concerns. |
| Compliance with Regulations | Adherence to national healthcare laws and guidelines. | Ensures providers operate within the legal and ethical framework of the Ugandan healthcare system. |
Why Franance Health Credentials Represent the Best Choice in Uganda:
- Rigorous Verification Process: Franance Health employs a multi-faceted evaluation that scrutinizes credentials, experience, and adherence to established healthcare standards.
- Commitment to Quality and Safety: Their certification ensures providers prioritize patient safety, employ evidence-based practices, and maintain high standards of care.
- Ethical Practice Standards: Franance Health verifies that providers adhere to ethical guidelines and professional conduct, fostering trust and accountability.
- Enhanced Patient Confidence: Choosing a Franance Health-verified provider offers reassurance and builds confidence in the quality of healthcare received.
- Access to Competent Professionals: Their accreditation identifies genuinely skilled and qualified healthcare practitioners and facilities.
- Improved Healthcare Outcomes: By promoting best practices, Franance Health contributes to better health outcomes for individuals in Uganda.
- Transparent and Reliable Information: The credentialing process provides a transparent benchmark for evaluating healthcare providers.
- Promoting Excellence in the Sector: Franance Health actively encourages and supports the continuous improvement of healthcare services in Uganda.
Scope Of Work For Dicom Node Integration & Routing Service
This Scope of Work (SOW) outlines the requirements for the integration and implementation of a DICOM Node and Routing Service. The objective is to establish a robust and scalable solution for receiving, processing, storing, and routing DICOM (Digital Imaging and Communications in Medicine) objects between various medical imaging modalities, PACS (Picture Archiving and Communication Systems), and other healthcare IT systems. This document details the technical deliverables, standard specifications, and project phases involved in achieving this objective.
| Phase | Description | Key Activities | Deliverables |
|---|---|---|---|
| Phase 1: Planning & Design | Detailed analysis of existing infrastructure, requirements gathering, and architectural design. | Requirement workshops, infrastructure assessment, DICOM network design, security architecture design, data flow mapping, detailed project plan. | System Architecture Document, Network Design Document, Security Design Document, Project Plan. |
| Phase 2: DICOM Node Setup & Configuration | Installation and configuration of the chosen DICOM server software or custom-built DICOM node. | Server installation, OS configuration, DICOM software installation, AE registration, network listener configuration, basic DICOM service setup (e.g., C-STORE, C-FIND, C-MOVE). | Configured DICOM Node Instance, Initial AE Configuration Report. |
| Phase 3: Routing Logic Development & Implementation | Development and implementation of intelligent routing rules for DICOM objects. | Analysis of routing requirements, definition of routing rules (based on DICOM tags like Modality, Study Instance UID, etc.), scripting/configuration of routing engine, unit testing of routing rules. | Routing Rules Definition Document, Implemented Routing Logic, Routing Test Results. |
| Phase 4: Integration & Connectivity | Connecting the DICOM node to existing or new PACS, modalities, and other healthcare systems. | Establishing DICOM connections, configuring AE titles and IP addresses for remote entities, testing C-STORE SCP/SCU, C-FIND SCP/SCU, C-MOVE SCP/SCU interactions, troubleshooting connectivity issues. | Integration Test Plan, Successful Connectivity Reports, Integrated System. |
| Phase 5: Testing & Validation | Comprehensive testing to ensure functionality, performance, security, and compliance. | Unit testing, integration testing, end-to-end testing, performance testing, security vulnerability assessment, user acceptance testing (UAT). | Test Cases & Results, Performance Benchmark Report, Security Assessment Report, UAT Sign-off. |
| Phase 6: Deployment & Go-Live | Deployment of the configured DICOM node and routing service into the production environment. | Production environment setup, data migration (if applicable), deployment of the DICOM node and routing service, go-live support. | Deployed DICOM Node & Routing Service, Production Environment Configuration Documentation. |
| Phase 7: Post-Deployment Support & Training | Ongoing support, monitoring, and training for system administrators and end-users. | System monitoring, incident management, performance tuning, knowledge transfer, user training documentation, administrator training. | Monitoring Reports, Training Materials, System Administrator Guide. |
Standard Specifications & Technologies
- DICOM Part 1: Introduction to DICOM
- DICOM Part 3: Information Object Definitions
- DICOM Part 4: Service Class Specifications
- DICOM Part 7: Message Exchange
- DICOM Part 8: Network Communication Support for Message Exchange
- DICOM Part 9: Transfer Syntaxes
- DICOM Part 15: Security and System Management
- HL7 v2.x (for integration with RIS/HIS if required)
- IHE (Integrating the Healthcare Enterprise) profiles (if applicable, e.g., SWF, PIV)
- Specific vendor DICOM Conformance Statements for integrated devices
- Network Protocols: TCP/IP
- Security Standards: TLS/SSL (for secure DICOM communication), IHE profiles for security.
- Operating System: (Specify, e.g., Linux, Windows Server)
- Database: (Specify, e.g., PostgreSQL, MySQL, Oracle, if applicable for metadata storage)
Service Level Agreement For Dicom Node Integration & Routing Service
This Service Level Agreement (SLA) outlines the performance expectations, response times, and uptime guarantees for the DICOM Node Integration & Routing Service (hereinafter referred to as 'the Service'). This SLA is intended to ensure the reliability and availability of the Service for our clients.
| Metric | Definition | Target | Measurement Period | Notes |
|---|---|---|---|---|
| Uptime | Percentage of time the Service is accessible and functional for its intended purpose. Calculated as: (Total Minutes in Month - Downtime Minutes) / Total Minutes in Month * 100%. | 99.9% | Monthly | Downtime due to scheduled maintenance is excluded. Scheduled maintenance will be communicated at least 48 hours in advance. |
| Downtime | Any period during which the Service is unavailable to authorized users, excluding scheduled maintenance or events outside of the Service Provider's reasonable control (Force Majeure). | Max 43.2 minutes per month | Monthly | |
| Incident Response Time | Time taken by the Service Provider to acknowledge a reported incident and begin investigation, from the time of official notification. | Critical Incident: 15 minutes | Per Incident | A critical incident is defined as a complete outage of the Service or a significant loss of core functionality impacting all users. |
| Incident Response Time | Time taken by the Service Provider to acknowledge a reported incident and begin investigation, from the time of official notification. | High Priority Incident: 1 hour | Per Incident | A high priority incident is defined as a partial loss of functionality or degradation of performance affecting a significant number of users. |
| Incident Resolution Time | Target time for restoring the Service to its normal operational state after an incident is identified. This is a target and not a guarantee, as resolution complexity can vary. | Critical Incident: 4 hours | Per Incident | Efforts will be made to resolve critical incidents as quickly as possible. |
| Incident Resolution Time | Target time for restoring the Service to its normal operational state after an incident is identified. This is a target and not a guarantee, as resolution complexity can vary. | High Priority Incident: 8 business hours | Per Incident | Efforts will be made to resolve high priority incidents efficiently. |
| Data Transfer Latency | The time taken for a DICOM object to be successfully routed from its source node to its destination node. Measured from the time the source node initiates the transfer until the destination node acknowledges receipt. | Average: < 5 seconds per object (for typical object sizes and network conditions) | Measured during peak usage | This is an average and can be influenced by network congestion, object size, and destination node processing capabilities. |
| Configuration Change Deployment | Time taken to deploy approved and tested configuration changes to the Service. | Within 2 business hours of approval | Per Change Request | Excludes changes requiring extensive testing or third-party dependencies. |
Service Overview
- The Service facilitates the integration and routing of DICOM (Digital Imaging and Communications in Medicine) data between various medical imaging modalities, PACS (Picture Archiving and Communication Systems), and other DICOM-compliant endpoints.
- Key functionalities include, but are not limited to: secure DICOM communication, routing rules management, data transformation (if applicable), and monitoring of DICOM traffic.
- This SLA applies to the core functionalities of the Service as deployed and managed by [Your Company Name/Service Provider].
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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