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Cleanroom Engineering (ISO 5-8) in Tunisia Engineering Excellence & Technical Support

Cleanroom Engineering (ISO 5-8) solutions for Bioprocessing & Manufacturing. High-standard technical execution following OEM protocols and local regulatory frameworks.

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Advanced HVAC & Airflow Management

Designing and implementing ISO 5-8 compliant cleanroom HVAC systems with laminar and turbulent airflow strategies, precise temperature/humidity control, and HEPA/ULPA filtration for optimal particle reduction in Tunisian manufacturing facilities.

ISO 14644 Compliance & Validation

Expertise in achieving and maintaining ISO 14644-1, -2, and -4 standards for cleanroom classification, monitoring, and operational qualification. Providing comprehensive validation services tailored to the regulatory landscape in Tunisia.

Sealed Room Integrity & Material Selection

Implementing robust sealing techniques and specifying appropriate, low-outgassing materials for cleanroom construction and finishes. Ensuring hermeticity and preventing cross-contamination for critical processes in Tunisia's advanced industries.

What Is Cleanroom Engineering (Iso 5-8) In Tunisia?

Cleanroom engineering, specifically within the ISO 5 to ISO 8 classification range, pertains to the design, construction, and maintenance of controlled environments that minimize particulate and microbial contamination. These cleanrooms are crucial for processes requiring high levels of purity and sterility. The ISO (International Organization for Standardization) classification system defines cleanroom performance based on the number of airborne particles of a specific size per unit volume of air. ISO 5 (formerly Class 100) signifies a very low particle count, while ISO 8 (formerly Class 100,000) allows for a higher, yet still controlled, particle count. In Tunisia, this service is essential for industries where product integrity, patient safety, and research accuracy are paramount. It involves meticulous air filtration (HEPA/ULPA), controlled airflow patterns (laminar or turbulent), precise temperature and humidity control, strict material selection, gowning procedures, and ongoing monitoring and validation to ensure compliance with international standards.

Industry/ApplicationTypical ISO Classification RangeSpecific Requirements
Pharmaceutical ManufacturingISO 5 - ISO 7Sterile product manufacturing (e.g., injectables), API production, aseptic filling.
Biotechnology ResearchISO 5 - ISO 8Cell culture, molecular biology, genetic engineering, bioprocessing.
Medical Device ManufacturingISO 7 - ISO 8Assembly of sterile implantable devices, sensitive electronic components, diagnostic kits.
Electronics Manufacturing (High Precision)ISO 6 - ISO 8Semiconductor fabrication, microchip assembly, optical lens production.
Food and Beverage (Specialty)ISO 7 - ISO 8Production of infant formula, sterile food processing, confectionery requiring high hygiene.
Cosmetics Manufacturing (High-End)ISO 7 - ISO 8Formulation and filling of high-quality skincare and makeup products where microbial control is critical.

Key Aspects of Cleanroom Engineering (ISO 5-8) in Tunisia

  • Design and Construction: Engineering of specialized facilities with appropriate building materials, airlocks, and utility systems.
  • Air Filtration Systems: Implementation of High-Efficiency Particulate Air (HEPA) or Ultra-Low Penetration Air (ULPA) filters to remove airborne contaminants.
  • Airflow Management: Establishing unidirectional (laminar) or multidirectional (turbulent) airflow patterns to sweep contaminants away from critical areas.
  • Environmental Control: Precise regulation of temperature, humidity, and pressure differentials to maintain stable conditions.
  • Material Selection and Control: Utilizing low-shedding materials for construction and furnishings, and implementing strict protocols for introducing materials into the cleanroom.
  • Gowning Procedures: Development and enforcement of protocols for personnel entering the cleanroom, including specialized garments and hygiene practices.
  • Monitoring and Validation: Continuous measurement of particle counts, microbial levels, and environmental parameters, followed by rigorous validation to confirm performance.
  • Maintenance and Certification: Regular servicing of filtration systems, equipment, and scheduled re-certification to ensure ongoing compliance.

Who Needs Cleanroom Engineering (Iso 5-8) In Tunisia?

Cleanroom engineering, particularly adhering to ISO 5-8 standards, is crucial for a range of industries and organizations in Tunisia that require stringent control over airborne particulate contamination. These standards define progressively stricter levels of cleanliness, essential for processes where even microscopic particles can compromise product quality, research integrity, or patient safety. Companies and institutions in Tunisia that handle sensitive materials, perform delicate manufacturing, or conduct advanced research benefit significantly from cleanroom environments. This ensures product reliability, prevents cross-contamination, and meets international regulatory requirements, making Tunisian businesses more competitive in global markets.

Industry/SectorKey Departments / Processes Requiring ISO 5-8Specific Needs / Concerns
Pharmaceutical ManufacturingActive Pharmaceutical Ingredient (API) synthesis, sterile filling, final product packaging, quality control laboratoriesPreventing microbial contamination, ensuring drug efficacy and safety, meeting GMP (Good Manufacturing Practice) standards
Medical Device ProductionAssembly of sensitive components, sterilization, packaging of implants, diagnostics, and surgical toolsMinimizing particulate contamination for device functionality and patient safety, complying with ISO 13485
Electronics ManufacturingWafer fabrication, semiconductor assembly, printed circuit board (PCB) manufacturing, microelectronicsPreventing particle-induced defects, ensuring circuit integrity and device performance, maximizing yield
Aerospace and DefenseManufacturing of precision components, sensitive electronic assemblies, optical systemsEnsuring reliability and performance of critical components in harsh environments, preventing contamination that could lead to failure
Food and Beverage ProcessingProduction of infant formula, sterile packaging of certain food products, high-purity ingredient handlingPreventing microbial spoilage, ensuring food safety, meeting HACCP principles for sensitive products
Biotechnology and Life SciencesCell culture, genetic engineering, protein purification, diagnostic kit manufacturing, sterile R&DMaintaining sterile conditions for experiments, preventing cross-contamination, ensuring research reproducibility
Cosmetics and Personal CareSterile filling of skincare and makeup, handling of sensitive raw materials, quality controlEnsuring product sterility, preventing microbial contamination, maintaining ingredient integrity
Optics and PhotonicsLens manufacturing, laser component production, fiber optic assemblyPreventing surface defects caused by particles, ensuring optical clarity and performance
Specialized Chemical SynthesisProduction of high-purity chemicals, sensitive reagents, nanomaterialsPreventing unwanted reactions due to contaminants, ensuring chemical purity and consistency
Research and Development LaboratoriesAdvanced scientific research requiring controlled environments, material science investigationsAchieving accurate and reproducible experimental results by minimizing environmental variables
Healthcare (Hospitals)Operating rooms (especially for orthopedic, ophthalmic, and cardiovascular surgeries), sterile processing departments (SPD) for instrument sterilizationReducing the risk of surgical site infections, ensuring the sterility of medical equipment

Target Customers and Departments Requiring ISO 5-8 Cleanroom Engineering in Tunisia

  • Pharmaceutical Manufacturing
  • Medical Device Production
  • Electronics Manufacturing (Semiconductors, PCBs)
  • Aerospace and Defense Component Manufacturing
  • Food and Beverage Processing (high-sensitivity areas)
  • Biotechnology and Life Sciences Research
  • Cosmetics and Personal Care Product Manufacturing
  • Optics and Photonics Production
  • Specialized Chemical Synthesis
  • Research and Development Laboratories
  • Hospital Operating Rooms and Sterilization Units

Cleanroom Engineering (Iso 5-8) Process In Tunisia

This document outlines the typical workflow for Cleanroom Engineering (ISO 5-8) processes in Tunisia, from the initial client inquiry to project execution. Cleanroom construction and validation are highly regulated and require meticulous planning and execution to ensure compliance with international standards like ISO 14644-1. The process involves several key stages, each with specific deliverables and approvals.

StageDescriptionKey ActivitiesDeliverablesTunisian Context/Considerations
Inquiry and Initial ConsultationThe client expresses interest and provides initial requirements for a cleanroom.Understanding client needs (application, ISO class, size, budget, timeline), site assessment, preliminary discussion of solutions.Meeting minutes, initial scope definition, rough cost estimate.Language barriers, understanding local industry needs (pharmaceuticals, electronics, food processing). Importance of clear communication and cultural sensitivity.
Feasibility Study and Conceptual DesignAssessing the viability of the project and developing a high-level design.Site surveys, compliance with Tunisian regulations and international standards, preliminary layout, system overview (HVAC, filtration, materials), risk assessment, preliminary budget refinement.Feasibility report, conceptual design drawings, preliminary Bill of Materials (BOM), refined budget and timeline.Local building codes and permits, availability of skilled labor and materials, energy efficiency considerations relevant to Tunisian climate.
Detailed Design and EngineeringDeveloping comprehensive engineering plans and specifications.Finalizing architectural, mechanical (HVAC, filtration, airflow), electrical, and plumbing (MEP) designs. Material selection, detailed equipment specifications, creation of 3D models, generation of construction drawings and documentation.Detailed design drawings (blueprints), technical specifications, equipment data sheets, construction management plan.Engaging Tunisian engineering firms or ensuring international designs are adapted to local standards. Emphasis on specifying materials readily available or importable to Tunisia.
Tendering and Contractor SelectionIdentifying and selecting qualified contractors for construction and installation.Preparing tender documents, issuing tenders to pre-qualified contractors, evaluating bids, conducting interviews, selecting the main contractor and specialized subcontractors.Tender documents, bid evaluation reports, contract awards.Understanding Tunisian procurement laws, reliance on established local construction companies with cleanroom experience, due diligence on contractor's track record and certifications.
Procurement and ManufacturingOrdering materials and equipment, and manufacturing custom components.Purchasing standard materials and equipment, manufacturing specialized cleanroom panels, doors, and other custom components.Purchase orders, manufacturing schedules, material certifications.Lead times for imported materials and equipment, customs clearance procedures in Tunisia, quality control of manufactured components.
On-site Construction and InstallationBuilding and installing the cleanroom according to the approved designs.Site preparation, installation of HVAC systems, HEPA/ULPA filters, cleanroom panels, doors, windows, flooring, electrical, and plumbing. Ensuring adherence to construction drawings and safety protocols.Construction progress reports, site inspection reports, installation checklists.Managing skilled labor, ensuring quality of workmanship, coordination with local authorities for site access and safety inspections. Strict adherence to safety protocols due to the specialized nature of the work.
Commissioning and Qualification (IQ, OQ, PQ)Testing and validating that the cleanroom operates as designed and meets all performance criteria.Installation Qualification (IQ): Verifying all installed components meet specifications. Operational Qualification (OQ): Testing systems under various operating conditions. Performance Qualification (PQ): Demonstrating the cleanroom consistently meets specified cleanliness levels under normal operating conditions.IQ, OQ, and PQ protocols and reports, validation certificates.Engaging accredited third-party validation bodies or specialized consultants familiar with Tunisian regulatory expectations. Ensuring all testing is documented for regulatory compliance.
Handover and TrainingFormally transferring the completed cleanroom to the client and providing necessary training.Final walkthrough and punch list closure, handover of all documentation, training client personnel on operation, maintenance, and cleaning procedures.Operation and Maintenance manuals, training certificates, as-built drawings.Ensuring training is provided in a language understood by the client's staff, providing documentation in a usable format for local maintenance teams.
Post-Construction Support and MaintenanceProviding ongoing support and maintenance services.Scheduled preventive maintenance, emergency repairs, re-validation services, supply of spare parts.Maintenance contracts, service reports, re-validation reports.Establishing local support networks for timely maintenance and repair, availability of spare parts, and ongoing training for maintenance staff in Tunisia.

Key Stages in Cleanroom Engineering (ISO 5-8) Process

  • Inquiry and Initial Consultation
  • Feasibility Study and Conceptual Design
  • Detailed Design and Engineering
  • Tendering and Contractor Selection
  • Procurement and Manufacturing
  • On-site Construction and Installation
  • Commissioning and Qualification (IQ, OQ, PQ)
  • Handover and Training
  • Post-Construction Support and Maintenance

Cleanroom Engineering (Iso 5-8) Cost In Tunisia

Cleanroom engineering for ISO 5 to ISO 8 classifications in Tunisia involves significant investment, with costs influenced by a variety of factors. These classifications represent progressively less stringent contamination control levels. The price for establishing such facilities is not a fixed figure but rather a range determined by project scope, material quality, required certifications, and the chosen contractor. Key components influencing the cost include design and planning, construction materials (wall panels, flooring, ceiling systems), HVAC (Heating, Ventilation, and Air Conditioning) systems with HEPA/ULPA filtration, lighting, pass-throughs, air showers, pressure differentials, monitoring systems, and validation/certification services.

Factors Influencing Cleanroom Engineering Costs (ISO 5-8) in Tunisia:

  • ISO Classification Level: Higher classifications (e.g., ISO 5) demand more rigorous engineering and filtration, leading to higher costs than lower classifications (e.g., ISO 8).
  • Cleanroom Size and Layout: Larger footprints and more complex layouts naturally increase material and labor expenses.
  • Material Selection: The quality and type of construction materials (e.g., specific grades of stainless steel, specialized wall paneling, antistatic flooring) significantly impact the budget. Fire-retardant and chemical-resistant materials also add to the cost.
  • HVAC System Complexity: The design and capacity of the HVAC system, including the number and efficiency of HEPA/ULPA filters, air changes per hour (ACH), and sophisticated control systems for temperature, humidity, and pressure, are major cost drivers.
  • Ancillary Equipment: The inclusion of air showers, pass-throughs, gowning rooms, specific lighting requirements (e.g., low-UV, high-intensity), and specialized doors will add to the overall price.
  • Validation and Certification: Obtaining necessary certifications from accredited bodies to verify the cleanroom's performance according to ISO standards is a crucial but often overlooked cost. This includes testing of air particle counts, air velocity, pressure differentials, and filter integrity.
  • Contractor Experience and Reputation: Reputable and experienced cleanroom engineering firms may command higher prices due to their expertise, reliability, and track record.
  • Project Timeline and Urgency: Rush projects often incur premium charges for expedited services and resource allocation.
  • Location within Tunisia: While less of a factor than the technical specifications, regional labor costs and material availability could see minor variations.

Estimated Cost Ranges in Tunisian Dinars (TND):

It's important to note that these are estimated ranges and can vary widely. Obtaining detailed quotes from specialized Tunisian cleanroom engineering companies is essential for accurate budgeting. Prices are typically quoted per square meter for the cleanroom space itself, but the total project cost encompasses all supporting infrastructure and services.

  • ISO 8: This is the least stringent class, often requiring basic air filtration and controlled environments. Costs are generally at the lower end.
*   **Estimated Range per Square Meter:** 800 - 1,500 TND
  • ISO 7: This classification requires more robust filtration and tighter environmental controls than ISO 8.
*   **Estimated Range per Square Meter:** 1,200 - 2,500 TND
  • ISO 6: A moderate level of cleanliness, demanding significant air changes and effective filtration.
*   **Estimated Range per Square Meter:** 1,800 - 3,500 TND
  • ISO 5: This highly controlled environment requires advanced HEPA/ULPA filtration, precise airflow management, and stringent monitoring. It is the most expensive to implement.
*   **Estimated Range per Square Meter:** 3,000 - 6,000+ TND

Total Project Costs: For a complete cleanroom project, including design, construction, HVAC, ancillary equipment, and initial validation, a small to medium-sized cleanroom (e.g., 50-100 sqm) could range from 150,000 TND to well over 700,000 TND, depending heavily on the ISO class and specific requirements. Larger or more complex facilities would naturally incur substantially higher costs.

Recommendation:

For any organization looking to build or upgrade cleanroom facilities in Tunisia, it is highly recommended to engage with several reputable cleanroom engineering specialists. Request detailed proposals that clearly outline all materials, equipment, labor, validation procedures, and warranties. This due diligence will ensure the most cost-effective and compliant solution for their specific needs.

ISO ClassificationEstimated Cost Range per Square Meter (TND)
ISO 8800 - 1,500
ISO 71,200 - 2,500
ISO 61,800 - 3,500
ISO 53,000 - 6,000+

Key Pricing Factors for Cleanroom Engineering (ISO 5-8) in Tunisia

  • ISO Classification Level (ISO 5, 6, 7, 8)
  • Cleanroom Size and Layout
  • Material Selection (Panels, Flooring, Ceilings)
  • HVAC System Design and Filtration (HEPA/ULPA)
  • Ancillary Equipment (Air Showers, Pass-Throughs)
  • Validation and Certification Services
  • Contractor Experience and Reputation
  • Project Timeline and Urgency

Affordable Cleanroom Engineering (Iso 5-8) Options

Achieving ISO 5-8 cleanroom standards doesn't have to break the bank. This guide explores affordable engineering options and cost-saving strategies for essential cleanroom environments. We'll delve into value bundles that combine critical services and present practical approaches to minimize expenses without compromising compliance or performance.

Value BundleIncluded ServicesTarget ISO ClassKey BenefitsEstimated Cost Savings Potential
Essential Cleanroom PackageBasic design, modular wall system, HEPA filtration, standard lighting, initial validation supportISO 7-8Rapid deployment, predictable cost, suitable for many general applications10-20% over custom-designed standalone components
Performance Boost BundleOptimized HVAC design, advanced airflow control, higher-grade filtration, energy-efficient lighting, extended validation packageISO 5-6Enhanced particle control, improved energy efficiency, robust validation5-15% compared to piecemeal procurement
Turnkey Lite SolutionDesign, procurement, installation of core cleanroom infrastructure (walls, ceiling, floor, basic HVAC, lighting), basic commissioningISO 7-8Simplified project management, reduced coordination effort, faster occupancy15-25% due to integrated supply chain

Key Considerations for Affordable Cleanroom Engineering (ISO 5-8)

  • Understanding Your Specific ISO Requirements: Different ISO classes have varying stringency levels, impacting design complexity and cost. Accurately defining your needs is the first step in cost control.
  • Modular vs. Stick-Built Construction: Modular cleanrooms offer faster installation and scalability, often at a lower upfront cost. Stick-built may be more cost-effective for very large or uniquely shaped spaces.
  • Material Selection: Choosing appropriate, yet cost-effective, materials for walls, floors, ceilings, and air filtration systems is crucial.
  • HVAC System Optimization: Designing an energy-efficient HVAC system that meets airflow, temperature, and humidity requirements while minimizing operational costs.
  • Lighting and Electrical Systems: Selecting energy-efficient lighting and ensuring proper electrical infrastructure without over-engineering.
  • Validation and Certification: Planning for essential validation and certification processes upfront to avoid costly delays and rework.
  • Future Scalability and Adaptability: Designing with future expansion or modification in mind can prevent expensive retrofits later.

Verified Providers In Tunisia

In Tunisia's healthcare landscape, finding reliable and highly skilled medical professionals is paramount. Franance Health distinguishes itself by rigorously vetting its network of providers, ensuring that patients receive only the highest quality of care. This commitment to excellence is built upon a multi-faceted credentialing process that scrutinizes qualifications, experience, and ethical standards. For anyone seeking medical services in Tunisia, understanding why Franance Health's verified providers are the superior choice is essential for making informed decisions about your health and well-being.

Provider TypeFranance Health Verification StandardBenefits for Patients
Doctors (Specialists & General Practitioners)Verified board certifications, extensive clinical experience, positive patient reviews, and adherence to Tunisian medical board regulations.Access to highly qualified specialists and trusted general practitioners, ensuring accurate diagnoses and effective treatment plans.
SurgeonsDemonstrated surgical proficiency, successful track record, hospital credentialing, and specialized training.Confidence in undergoing surgical procedures with experienced and accredited surgeons, minimizing risks and optimizing outcomes.
DentistsLicensed dental practitioners, specialized training in various dental fields, and positive feedback on patient care and results.Reliable dental care for all needs, from routine check-ups to complex procedures, performed by competent professionals.
Therapists (Physical, Occupational, etc.)Certified therapists with relevant degrees and experience, proven ability to aid in recovery and rehabilitation.Effective rehabilitation and recovery support through evidence-based therapeutic interventions provided by qualified practitioners.
Clinics and HospitalsAccredited facilities with modern equipment, adherence to stringent hygiene standards, and a commitment to patient safety and care quality.Access to well-equipped and safe healthcare facilities, ensuring a comfortable and effective treatment environment.

Franance Health's Verification Process Highlights

  • Rigorous academic and professional qualification checks.
  • Verification of medical licenses and certifications.
  • Thorough review of clinical experience and specialization.
  • Assessment of hospital affiliations and practice accreditations.
  • Background checks and adherence to ethical practice standards.
  • Ongoing performance monitoring and patient feedback integration.

Scope Of Work For Cleanroom Engineering (Iso 5-8)

This Scope of Work (SOW) outlines the requirements for cleanroom engineering services for facilities requiring ISO 5 to ISO 8 classified environments. The scope encompasses design, build, validation, and ongoing support to ensure compliance with relevant industry standards and the specific needs of the client. The technical deliverables include detailed design documentation, validated cleanroom systems, and operational protocols. Standard specifications will adhere to ISO 14644 series, with specific requirements for airflow, particulate matter, pressure differentials, temperature, humidity, and material selection.

ISO ClassMaximum Permitted Particles (per m³)Air Change Rate (AC/hr)Typical Airflow PatternKey Considerations
ISO 5 (Class 100)3,520 (0.5 µm)100-750+Unidirectional (Laminar)Critical for sterile manufacturing, semiconductor fabrication; high airflow velocity, stringent sealing, HEPA filtration
ISO 6 (Class 1,000)35,200 (0.5 µm)75-150Unidirectional or MixedSuitable for pharmaceutical compounding, medical device assembly; good balance of particle control and airflow
ISO 7 (Class 10,000)352,000 (0.5 µm)20-70Mixed (Turbulent) or UnidirectionalCommon in pharmaceutical manufacturing, laboratories; requires controlled air changes and filtration
ISO 8 (Class 100,000)3,520,000 (0.5 µm)10-20Mixed (Turbulent)General laboratory use, electronics assembly; requires controlled environment but less stringent than higher classes

Technical Deliverables

  • Conceptual Design Report
  • Detailed Design Drawings (Architectural, HVAC, Electrical, Plumbing)
  • Equipment Specifications (HEPA/ULPA filters, air handling units, cleanroom panels, pass-boxes, etc.)
  • Validation Master Plan (VMP)
  • Installation Qualification (IQ) Protocol and Report
  • Operational Qualification (OQ) Protocol and Report
  • Performance Qualification (PQ) Protocol and Report
  • Airflow Visualization Studies Report
  • Particulate Matter Monitoring Report
  • Differential Pressure Monitoring Report
  • Temperature and Humidity Mapping Report
  • Cleanroom Operating Procedures and Manuals
  • As-Built Drawings
  • Material Certification and Traceability Documents

Service Level Agreement For Cleanroom Engineering (Iso 5-8)

This Service Level Agreement (SLA) outlines the performance standards and response times for the provision of cleanroom engineering services supporting ISO Class 5 to ISO Class 8 environments. It defines the expected uptime guarantees and the procedures for incident management and resolution. The objective is to ensure the continuous and reliable operation of the cleanroom facilities critical to our clients' manufacturing and research processes.

Service ComponentISO ClassUptime Guarantee (Monthly)Response Time (Acknowledgement)Resolution Time (Target)Notes
Critical HVAC (Airflow, Filtration, Temperature, Humidity Control)ISO 5-899.8%Severity 1: 30 minutes Severity 2: 2 hoursSeverity 1: 4 hours Severity 2: 12 hoursExcludes planned maintenance and Client-caused issues.
Pressure Differential ControlISO 5-899.8%Severity 1: 30 minutes Severity 2: 2 hoursSeverity 1: 4 hours Severity 2: 12 hoursCrucial for maintaining airlocks and containment.
Environmental Monitoring Systems (Particle Counters, etc.)ISO 5-899.5%Severity 1: 1 hour Severity 2: 4 hoursSeverity 1: 8 hours Severity 2: 24 hoursFocus on data integrity and alarm functionality.
General Lighting and PowerISO 5-899.9%Severity 1: 1 hour Severity 2: 4 hoursSeverity 1: 4 hours Severity 2: 12 hoursBasic operational requirement.
Ancillary Support Systems (e.g., access control, basic interlocks)ISO 5-899.0%Severity 2: 4 hours Severity 3: 8 hoursSeverity 2: 24 hours Severity 3: 48 hoursImpact on overall workflow but not immediate ISO compliance.

Key Definitions

  • Client: The entity receiving cleanroom engineering services.
  • Provider: The entity providing cleanroom engineering services.
  • Cleanroom: An environment with a controlled level of contamination, specified by the number of particles per cubic meter at a specified particle size. Classified according to ISO 14644-1.
  • Service Hours: The agreed-upon period during which services are available, typically 24 hours a day, 7 days a week, unless otherwise specified.
  • Downtime: Any period when the cleanroom facility is unavailable for its intended use due to a failure in critical systems or services provided by the Provider.
  • Critical System Failure: A failure of any component or system that directly impacts the ability to maintain the required ISO classification of the cleanroom, including HVAC, filtration, pressure control, or environmental monitoring.
  • Severity Level 1 (Critical): A Critical System Failure impacting the entire cleanroom or a significant portion thereof, leading to immediate production/research halt and potential product/data loss. Requires immediate attention.
  • Severity Level 2 (Major): A failure impacting a specific zone or a non-critical system that, if left unaddressed, could lead to a Severity Level 1 incident or significant operational disruption. Requires prompt attention.
  • Severity Level 3 (Minor): A non-critical issue, such as a performance degradation or a fault in a non-essential system, that does not immediately impact the ISO classification or operations but requires timely resolution.
  • Response Time: The maximum time allowed for the Provider's qualified personnel to acknowledge and begin working on a reported incident.
  • Resolution Time: The maximum time allowed to restore the affected system or service to its operational state and meet the agreed-upon performance standards.
  • Uptime Guarantee: The minimum percentage of time the cleanroom facility's critical systems are operational and meeting the specified ISO standards.
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