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PACS Installation & Configuration Service in Tunisia
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PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
HIPAA-Compliant PACS Deployment
Ensure secure and compliant storage and retrieval of medical images across Tunisia with our expertise in HIPAA-compliant PACS installation and configuration, safeguarding patient data privacy.
Scalable Cloud-Based PACS Solutions
Leverage the power of scalable, cloud-based PACS solutions for your Tunisian healthcare facility, offering enhanced accessibility, reduced IT overhead, and seamless integration with existing hospital systems.
Customized DICOM Workflow Optimization
Our specialized technicians in Tunisia offer tailored DICOM workflow optimization services, ensuring efficient image acquisition, archiving, and reporting to enhance diagnostic speed and accuracy.
What Is Pacs Installation & Configuration Service In Tunisia?
PACS Installation & Configuration Service in Tunisia refers to the specialized provision of services aimed at deploying, integrating, and optimizing Picture Archiving and Communication Systems (PACS) within healthcare organizations operating in Tunisia. This service encompasses the entire lifecycle of PACS implementation, from initial hardware and software procurement and installation to the fine-tuning of system parameters for optimal performance, interoperability, and compliance with local and international medical imaging standards and regulations. The service ensures that PACS are effectively integrated into existing hospital IT infrastructures, including Electronic Health Records (EHRs) and RIS (Radiology Information Systems), facilitating seamless image management, retrieval, and distribution for diagnostic and clinical purposes.
| Who Needs PACS Installation & Configuration Service? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| Hospitals and Clinics (public and private) of all sizes. | Radiology departments requiring digital image storage and retrieval. | Imaging centers and specialized diagnostic facilities. | Research institutions involved in medical imaging studies. | Healthcare providers seeking to enhance diagnostic workflow efficiency. | Organizations upgrading from film-based or older digital systems. | Facilities needing to comply with digital medical record mandates. | |
| Implementing a new PACS from scratch. | Migrating from an existing PACS to a new platform. | Integrating new imaging modalities with the PACS. | Ensuring seamless data flow between PACS, RIS, and EHR. | Optimizing storage capacity and retrieval speeds. | Configuring remote access for referring physicians or teleradiology services. | Enhancing cybersecurity measures for patient imaging data. | Setting up disaster recovery and business continuity plans for PACS. |
Key Components of PACS Installation & Configuration Service:
- System Architecture Design and Planning
- Hardware and Software Procurement and Installation
- Network Infrastructure Assessment and Configuration
- PACS Software Deployment and Customization
- Integration with Modalities (X-ray, CT, MRI, Ultrasound, etc.)
- Interoperability Configuration (HL7, DICOM standards)
- Integration with RIS/EHR Systems
- User Training and System Administration Support
- Data Migration and Archiving Strategy Implementation
- Security Configuration and Access Control
- Performance Optimization and Tuning
- Compliance Auditing (e.g., for local healthcare regulations)
Who Needs Pacs Installation & Configuration Service In Tunisia?
Healthcare organizations in Tunisia are increasingly recognizing the critical importance of a robust Picture Archiving and Communication System (PACS) for efficient medical imaging management, improved diagnostic workflows, and enhanced patient care. However, the successful implementation and ongoing optimization of PACS require specialized expertise. This document outlines the target customers and departments that would greatly benefit from professional PACS installation and configuration services in Tunisia.
| Customer Type | Primary Needs Addressed by PACS Services | Key Departmental Impacts |
|---|---|---|
| Public Hospitals | Scalability, interoperability with existing EMR/HIS, compliance, efficient workflow for high volume | Radiology, ER, Surgery, Cardiology, Neurology |
| Private Clinics & Medical Centers | Cost-effectiveness, rapid deployment, user-friendly interface, enhanced diagnostic turnaround time | Radiology, Cardiology, Internal Medicine |
| Diagnostic Imaging Centers | High throughput, robust archiving, secure remote access for referring physicians, integration with reporting software | Radiology |
| Healthcare Networks & Groups | Centralized management, data standardization, interoperability across sites, security, compliance | IT, Radiology, Administration |
| Research Institutions | Advanced image analysis capabilities, long-term archiving, secure data sharing, integration with research databases | Radiology, Pathology, relevant research departments |
| Emerging Healthcare Providers | Foundation for modern imaging infrastructure, scalability, future-proofing, expert guidance | Radiology, IT, Administration |
Target Customers & Departments for PACS Installation & Configuration Services in Tunisia
- {"items":["Public Hospitals: Ranging from large university hospitals to smaller regional and district hospitals that handle a high volume of medical imaging across various specialties.","Private Clinics & Medical Centers: Independent medical facilities offering specialized diagnostic services, including imaging, and seeking to modernize their infrastructure.","Diagnostic Imaging Centers: Standalone centers solely dedicated to providing radiological and other imaging services to referring physicians and hospitals.","Healthcare Networks & Groups: Organizations overseeing multiple healthcare facilities, aiming for centralized PACS management and interoperability.","Research Institutions: Academic and medical research centers that require efficient image archiving and retrieval for studies and publications.","Emerging Healthcare Providers: New healthcare facilities or those undergoing significant expansion and looking to establish a state-of-the-art imaging IT infrastructure from the outset."],"title":"Target Customer Segments"}
- {"items":["Radiology Department: The primary beneficiary, responsible for acquiring, interpreting, and reporting on medical images. Efficient PACS ensures quick access, image manipulation, and reporting tools.","Cardiology Department: For managing echocardiograms, cardiac MRIs, CT angiograms, and other cardiac imaging modalities.","Neurology Department: Handling MRI and CT scans of the brain and spine for diagnosis and treatment monitoring.","Oncology Department: For tracking tumor progression, treatment response, and planning radiation therapy using CT, MRI, and PET scans.","Emergency Department (ER): Rapid access to critical imaging studies is vital for immediate diagnosis and patient management.","Surgery Departments: Allowing surgeons to review pre-operative imaging, plan procedures, and monitor post-operative recovery.","Pathology Department: Increasingly integrating digital pathology slides, which can be managed within a PACS-like environment.","Internal Medicine: For reviewing a wide range of imaging studies to support diagnosis and patient care.","Pediatrics: Managing imaging for pediatric patients, often requiring specialized workflows and image quality.","Information Technology (IT) Department: Crucial for system integration, network management, cybersecurity, and overall infrastructure support. A well-configured PACS minimizes IT burden.","Administration & Management: Benefiting from improved operational efficiency, reduced storage costs, and better resource allocation through optimized imaging workflows."],"title":"Key Departments Benefiting from PACS Installation & Configuration"}
Pacs Installation & Configuration Service Process In Tunisia
This document outlines the standard workflow for PACS (Picture Archiving and Communication System) installation and configuration services provided in Tunisia. The process is designed to be comprehensive, ensuring a smooth and efficient deployment from initial client contact to final system handover and support.
| Stage | Description | Key Activities | Responsible Parties | Timeline (Estimated) |
|---|---|---|---|---|
| Client expresses interest in PACS services. Initial understanding of their needs and existing infrastructure is established. | Receive inquiry (phone, email, web form), understand basic requirements (hospital size, departments, existing imaging modalities), preliminary Q&A. | Client, Service Provider Sales Team | 1-3 Business Days |
| Based on the initial assessment, a detailed proposal and cost estimate are provided. | Develop a tailored proposal outlining recommended PACS solution, features, benefits, and projected costs. Present and discuss the proposal with the client. | Service Provider Sales & Technical Team, Client | 3-7 Business Days |
| Formalization of the service agreement and terms of engagement. | Negotiate and sign the service contract, outlining scope of work, deliverables, payment terms, warranty, and support SLAs. | Client, Service Provider Management | 1-2 Weeks |
| Detailed on-site assessment of the client's physical and technical environment. | Conduct a thorough site visit, assess network infrastructure, electrical capacity, space availability, existing IT systems, imaging modality compatibility, and user workflow. Document detailed technical requirements. | Service Provider Technical Team, Client IT & Medical Staff | 2-5 Business Days |
| Development of a detailed implementation plan based on gathered requirements. | Design the PACS architecture, define server specifications, storage requirements, network configuration, user roles and permissions, and create a project timeline with milestones. Obtain client sign-off on the design. | Service Provider Technical Team, Client IT & Project Manager | 1-2 Weeks |
| Acquisition of all necessary hardware and software components. | Order servers, workstations, storage devices, network equipment, PACS software licenses, and any required third-party integrations. Manage delivery logistics. | Service Provider Procurement Team, Client (for specific approvals) | 2-4 Weeks (dependent on lead times) |
| Physical installation of all hardware components at the client's site. | Rack and stack servers, connect network cables, set up workstations, install storage, and perform initial hardware diagnostics. Ensure compliance with site safety regulations. | Service Provider Technical Team, Client IT | 1-3 Days (per site/phase) |
| Installation and customization of the PACS software. | Install PACS server software, client viewer applications, database, and relevant modules. Configure system parameters, DICOM routing rules, HL7 interfaces, user accounts, and security settings according to the approved design. | Service Provider Technical Team, Client IT | 3-7 Business Days |
| Connecting the PACS to other hospital information systems. | Integrate PACS with HIS (Hospital Information System), RIS (Radiology Information System), EMR (Electronic Medical Record) systems, and imaging modalities (e.g., X-ray, CT, MRI) via DICOM and HL7 protocols. Test data flow and interoperability. | Service Provider Technical Team, Client IT & Vendor of integrated systems | 2-5 Business Days (per integration) |
| Educating end-users on how to operate the PACS effectively. | Conduct comprehensive training sessions for radiologists, technicians, and administrative staff. Cover system navigation, image viewing, manipulation, reporting, archiving, and troubleshooting. | Service Provider Training Specialist, Client End-Users | 1-3 Days (per user group) |
| Thorough testing of all functionalities and system performance. | Perform unit testing, integration testing, and user acceptance testing (UAT). Validate data integrity, image quality, system performance under load, and security protocols. Address any identified bugs or issues. | Service Provider Technical Team, Client IT & Key Users | 3-5 Business Days |
| The official launch of the PACS into production. | Transition from testing to live operation. Monitor system performance closely, provide on-site support during the initial period, and resolve any emergent issues. | Service Provider Technical Team, Client IT & End-Users | 1-3 Business Days (intensive support) |
| Ongoing support and maintenance to ensure optimal system operation. | Provide remote and on-site technical support, system monitoring, software updates, patches, performance tuning, and hardware maintenance as per the service level agreement (SLA). Conduct periodic system reviews. | Service Provider Support Team, Client IT | Ongoing (as per contract) |
PACS Installation & Configuration Service Workflow in Tunisia
- Inquiry & Initial Assessment
- Proposal & Quotation
- Contract & Agreement
- Site Survey & Technical Requirements Gathering
- System Design & Planning
- Hardware & Software Procurement
- Installation & Hardware Setup
- Software Installation & Configuration
- Integration with Existing Systems
- User Training
- Testing & Validation
- Go-Live & Deployment
- Post-Installation Support & Maintenance
Pacs Installation & Configuration Service Cost In Tunisia
The cost of PACS (Picture Archiving and Communication System) installation and configuration services in Tunisia can vary significantly based on several key factors. These factors influence the overall complexity, required resources, and the level of expertise needed for a successful implementation. Understanding these elements is crucial for budgeting and selecting the right service provider. The pricing is typically presented in Tunisian Dinars (TND).
| Service Component | Estimated Price Range (TND) | Notes |
|---|---|---|
| Basic PACS Installation & Configuration (Small Clinic/Department) | 3,000 - 8,000 TND | Covers installation of software on a few workstations, basic integration with 1-2 modalities. Minimal customization. |
| Standard PACS Installation & Configuration (Medium Hospital) | 8,000 - 20,000 TND | Includes integration of multiple modalities, workstation setup for several departments, basic workflow configuration, and initial user training. |
| Advanced PACS Installation & Configuration (Large Hospital/Complex Integration) | 20,000 - 50,000+ TND | Involves extensive customization, integration with HIS/EHR, large-scale data migration, advanced workflow automation, and comprehensive training programs. |
| PACS Software Licenses (Per User/Modality) | Varies widely | Can be a significant upfront cost, often per concurrent user or per connected modality. May be bundled with service packages. |
| Hardware (Server, Storage, Workstations) | Varies widely | Depends on the chosen specifications and capacity. Can be purchased separately or as part of a comprehensive solution. |
| Data Migration Services | 500 - 5,000+ TND | Priced based on the volume of data and complexity of the migration process. |
| Customization & Workflow Optimization | 1,000 - 10,000+ TND | Charged based on the extent of customization required for specific needs. |
| User Training | 500 - 3,000+ TND | Dependent on the number of users and the duration/depth of training. |
Key Pricing Factors for PACS Installation & Configuration in Tunisia:
- System Size and Complexity: The number of imaging modalities to be integrated (X-ray, CT, MRI, Ultrasound, etc.), the volume of studies to be managed, and the number of workstations requiring access all impact installation time and complexity.
- Scope of Services: Whether the service includes basic installation, full configuration, customization of workflows, integration with existing hospital information systems (HIS) or electronic health records (EHR), and training for staff.
- Hardware and Software Requirements: The cost of the PACS server hardware, storage solutions, network infrastructure upgrades, and the PACS software licenses themselves are often bundled or priced separately by the service provider.
- Level of Customization: Highly customized solutions tailored to specific departmental needs or unique hospital workflows will naturally incur higher costs than standard, off-the-shelf implementations.
- Integration with Existing Systems: Integrating the PACS with existing HIS, RIS (Radiology Information System), or EHR systems requires specialized knowledge and can add to the complexity and cost.
- Data Migration: Migrating existing image data from legacy systems or other storage solutions into the new PACS can be a time-consuming and resource-intensive process, impacting the overall cost.
- Training and Support: The duration and depth of user training, as well as the level of post-installation support (e.g., 24/7 remote support, on-site troubleshooting), are significant cost components.
- Provider Reputation and Expertise: Established providers with a proven track record and specialized expertise in medical imaging IT tend to command higher prices, reflecting the quality and reliability of their services.
- Geographic Location and On-site Requirements: While Tunisia is a single country, travel and accommodation costs for technicians might be factored in if the installation site is remote or requires extensive on-site work.
- Software Updates and Maintenance: Some providers might include initial software updates and maintenance agreements within the installation package, while others will offer them as separate, ongoing costs.
Affordable Pacs Installation & Configuration Service Options
Implementing a Picture Archiving and Communication System (PACS) is a crucial step for modern healthcare facilities. It streamlines medical imaging workflows, enhances diagnostic capabilities, and improves patient care. However, the initial installation and configuration can seem daunting due to perceived high costs. This guide explores affordable PACS installation and configuration service options, focusing on value bundles and effective cost-saving strategies to make PACS accessible for all healthcare providers.
| Cost-Saving Strategy | Description | Example |
|---|---|---|
| Cloud-Based PACS Solutions | Leveraging cloud infrastructure can significantly reduce upfront hardware costs and ongoing maintenance expenses. Data is stored and accessed remotely, requiring less on-site IT management. | A small clinic opts for a cloud-PACS subscription instead of purchasing dedicated servers and storage, paying a monthly fee based on usage. |
| Phased Implementation | Instead of a full-scale rollout, consider implementing the PACS in phases. Start with a core department or specific imaging modality, allowing for iterative learning and budget management. | A hospital begins with installing PACS for radiology, then gradually expands to cardiology and other departments as budget and resources permit. |
| Open-Source PACS Software | For facilities with a strong internal IT team, exploring open-source PACS solutions can eliminate licensing fees. However, this requires significant in-house expertise for installation, configuration, and ongoing support. | A research institution uses an open-source PACS framework and hires specialized developers for customization and maintenance. |
| Negotiate Vendor Contracts | Don't be afraid to negotiate terms, pricing, and included services with PACS vendors. Thoroughly compare proposals from multiple providers. | A large hospital network negotiates a multi-year contract with a PACS provider, securing a discount for bulk licensing and long-term commitment. |
| Utilize Existing IT Infrastructure | Where possible, integrate the PACS with your existing network, servers, and workstations to minimize the need for new hardware purchases. | A clinic reuses existing high-performance workstations for PACS viewing clients, upgrading only the necessary server hardware. |
| Training & Self-Sufficiency | Invest in comprehensive training for your IT staff and key users. Empowering your team to handle basic troubleshooting and maintenance can reduce reliance on external support contracts. | A medical group sends its IT team to vendor training sessions to become proficient in routine PACS administration and minor issue resolution. |
| Bundled Software & Hardware | As discussed, value bundles often provide a more cost-effective package by including essential software and hardware together. | A radiology practice selects a bundled PACS solution that includes the software, a dedicated server, and a set of high-resolution diagnostic monitors at a combined discounted price. |
Understanding Value Bundles in PACS Services
- {"title":"What are PACS Value Bundles?","description":"Value bundles are pre-packaged service offerings that combine multiple essential PACS functionalities and support elements into a single, often discounted, price. These bundles are designed to provide a comprehensive solution for specific needs, eliminating the need for individual component purchases and simplifying the procurement process."}
- {"title":"Common Components of Value Bundles","description":"Value bundles typically include a core set of services such as: PACS software licensing, hardware acquisition (servers, workstations, storage), installation and initial configuration, user training, basic IT support and maintenance, and often remote access capabilities."}
- {"title":"Benefits of Choosing a Value Bundle","description":"Opting for a value bundle offers several advantages: predictable budgeting, reduced integration risks as components are pre-selected to work together, access to bundled expertise and support, potential for significant cost savings compared to à la carte pricing, and faster deployment timelines."}
- {"title":"Customizable Bundles","description":"Many service providers offer customizable bundles. This allows facilities to tailor the package to their specific size, specialty, and existing IT infrastructure, ensuring they only pay for what they need while still benefiting from bundled pricing advantages."}
Verified Providers In Tunisia
In Tunisia's growing healthcare landscape, identifying genuinely qualified and trustworthy medical providers is paramount for patients seeking high-quality care. Franance Health has established itself as a leading entity in this regard, rigorously vetting and verifying medical professionals and facilities. Their commitment to transparency and patient safety sets them apart, making them the premier choice for navigating Tunisia's healthcare system. This document outlines the credentials and reasons why Franance Health represents the best choice for verified providers in Tunisia.
| Provider Credential | Verification Standard | Franance Health Assurance |
|---|---|---|
| Medical Licenses | Official Ministry of Health Issuance & Validity Checks | Confirmed active and legitimate licenses for all practitioners. |
| Specialty Certifications | Accredited Board Certifications & Continuing Medical Education (CME) | Verification of relevant postgraduate training and ongoing professional development. |
| Professional Experience | Documented Practice History & Peer References | Confirmation of substantial and successful clinical experience. |
| Facility Accreditation | National & International Healthcare Standards (e.g., ISO, JCI) | Ensuring facilities meet recognized benchmarks for safety and quality of care. |
| Reputation & Patient Feedback | Ethical Conduct Reviews & Patient Satisfaction Surveys | Monitoring professional conduct and patient experiences. |
Why Franance Health is the Best Choice for Verified Providers:
- Rigorous Vetting Process: Franance Health employs a multi-faceted approach to credentialing, ensuring that all listed providers meet stringent standards.
- Focus on Patient Safety: Patient well-being is at the core of Franance Health's mission, reflected in their thorough verification procedures.
- Comprehensive Provider Database: Access to a wide range of specialists and facilities, all confirmed for their qualifications.
- Transparency and Trust: Franance Health provides clear and accessible information about provider credentials, fostering patient confidence.
- Commitment to Quality Care: By partnering with only the best, Franance Health elevates the standard of healthcare available to patients in Tunisia.
Scope Of Work For Pacs Installation & Configuration Service
This Scope of Work (SOW) outlines the services to be provided for the installation and configuration of a Picture Archiving and Communication System (PACS). The objective is to establish a robust and efficient PACS environment that supports the acquisition, storage, retrieval, and display of medical images and associated data within the client's healthcare facility. This document details the technical deliverables and standard specifications required for successful project completion.
| Technical Deliverable | Description | Standard Specifications / Requirements | Acceptance Criteria |
|---|---|---|---|
| PACS Server Installation | Installation and setup of the PACS server hardware and operating system. | Server hardware meeting minimum specifications (CPU, RAM, storage) as per PACS vendor requirements. Server OS licensed and fully patched. | Server successfully installed, operational, and accessible from the network. OS verified for patch levels and licensing. |
| PACS Software Installation | Installation and configuration of the PACS application software. | PACS software suite installed according to vendor guidelines. All necessary modules (e.g., Archive, Viewer, RIS integration) included. | PACS application successfully installed, launched, and accessible. Core functionalities verified. |
| Image Archive Configuration | Setting up and configuring the image storage solution. | Storage array configured with adequate capacity and performance. RAID configuration for redundancy. Data retention policies defined and implemented. | Archive accessible, storage allocated as per design, and retention policies demonstrably functional. Data integrity checks passed. |
| DICOM Conformance | Ensuring the PACS system adheres to DICOM standards for image exchange. | PACS configured to support necessary DICOM services (e.g., C-STORE, C-FIND, C-MOVE). DICOM AE titles and ports correctly configured for all connected modalities and workstations. | Successful DICOM communication with at least 95% of configured modalities and workstations. DICOM conformance statements provided. |
| Workstation Configuration | Installation and configuration of PACS viewing workstations. | Workstation hardware meeting minimum specifications. PACS viewer software installed and configured. Network connectivity verified. | Workstations successfully connected to the PACS archive and able to retrieve and display images. Viewer functionalities operational. |
| HL7 Integration (RIS/EHR) | Integration of the PACS with the Radiology Information System (RIS) or Electronic Health Record (EHR). | HL7 interface configured and tested. Data mapping for patient demographics, study orders, and results finalized. Message queues monitored. | Successful bidirectional HL7 communication demonstrated. Patient data synchronization verified. Study status updates accurately reflected. |
| Modality Integration | Connecting imaging modalities (e.g., X-ray, CT, MRI) to the PACS. | DICOM connectivity established and tested. Modality worklist (MWL) configured if applicable. Image routing rules defined. | Images from configured modalities successfully routed to the PACS archive. Study information accurately associated with images. |
| User Roles and Permissions | Defining and assigning user roles and access privileges within the PACS. | User accounts created. Role-based access control (RBAC) implemented based on functional requirements. Security policies enforced. | Demonstrated ability to restrict access to sensitive data and functionalities based on assigned roles. All user accounts functional. |
| Data Migration (if applicable) | Migration of existing image data from legacy systems to the new PACS. | Migration plan developed and executed. Data integrity checks performed post-migration. Validation of migrated studies. | All agreed-upon legacy data successfully migrated and accessible in the new PACS. Data integrity confirmed through sampling. |
| Backup and Disaster Recovery Plan | Configuration of automated backup and disaster recovery procedures. | Backup schedule defined and implemented. Storage for backups verified. DR testing procedures documented. | Automated backups successfully completing. DR plan documented and understanding of recovery procedures confirmed. |
Key Service Phases
- Project Planning and Requirements Gathering
- Hardware and Software Installation
- System Configuration and Customization
- Integration with Existing Systems
- Testing and Validation
- User Training
- Go-Live Support
- Post-Installation Handover and Documentation
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the PACS Installation & Configuration Service. It defines the expected performance levels and remedies in case of service degradation or failure.
| Service Component | Severity Level | Response Time Target | Uptime Guarantee | Resolution Time Target |
|---|---|---|---|---|
| PACS Core Functionality (Image Acquisition, Storage, Retrieval, Viewing) | Critical (System Unavailability, Major Data Loss) | 30 Minutes | 99.9% | 4 Hours |
| PACS Core Functionality (Image Acquisition, Storage, Retrieval, Viewing) | High (Significant Performance Degradation, Intermittent Access Issues) | 1 Hour | 99.9% | 8 Hours |
| PACS Core Functionality (Image Acquisition, Storage, Retrieval, Viewing) | Medium (Minor Performance Degradation, Non-critical Functionality Impaired) | 2 Business Hours | 99.9% | 24 Business Hours |
| PACS Configuration Management (User Management, Workflow Configuration, Audit Logs) | Critical (Inability to configure critical workflows, security breaches) | 1 Hour | 99.5% | 6 Hours |
| PACS Configuration Management (User Management, Workflow Configuration, Audit Logs) | High (Significant difficulty in configuring workflows, audit log access issues) | 2 Business Hours | 99.5% | 12 Business Hours |
| PACS Configuration Management (User Management, Workflow Configuration, Audit Logs) | Medium (Minor configuration issues, cosmetic issues in UI) | 4 Business Hours | 99.5% | 48 Business Hours |
| System Monitoring & Alerting | All | 15 Minutes | N/A (Continuous monitoring) | 4 Business Hours (for responding to alerts) |
| Scheduled Maintenance Windows | N/A | Advance Notification (minimum 7 days) | N/A | N/A |
Key Performance Indicators (KPIs)
- Response Time: The maximum time allowed from the initiation of a support request to the first acknowledgement from the service provider.
- Uptime Guarantee: The percentage of time the PACS installation and core configuration services are available and operational.
- Resolution Time: The maximum time allowed to resolve identified issues impacting service availability or functionality.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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