
MRI Chiller System Installation Service in Tunisia
Engineering Excellence & Technical Support
MRI Chiller System Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Precision Installation for Optimal MRI Performance
Our expert technicians ensure precise installation of your MRI chiller system, guaranteeing stable temperatures and optimal cooling for uninterrupted diagnostic imaging and extended equipment lifespan, adhering strictly to international standards and local regulations in Tunisia.
Advanced Climate Control Expertise
Leveraging state-of-the-art equipment and in-depth knowledge of MRI cooling requirements, we provide advanced climate control solutions tailored for the demanding environments of medical facilities across Tunisia. Our installations are designed for energy efficiency and robust operation.
Seamless Integration & Commissioning
We offer end-to-end service, from initial site assessment and system design to seamless integration with your existing infrastructure and thorough system commissioning. Our goal is to ensure your MRI chiller operates flawlessly from day one, with comprehensive handover and training for your staff in Tunisia.
What Is Mri Chiller System Installation Service In Tunisia?
MRI Chiller System Installation Service in Tunisia refers to the specialized process of designing, procuring, installing, and commissioning refrigeration systems (chillers) specifically tailored to meet the stringent cooling requirements of Magnetic Resonance Imaging (MRI) suites within healthcare facilities in Tunisia. These systems are critical for maintaining the stable, low temperatures necessary for the optimal operation and longevity of MRI scanners, preventing overheating and ensuring diagnostic accuracy. The service encompasses site assessment, system selection, HVAC integration, piping, electrical connections, control system setup, and rigorous performance testing to guarantee compliance with manufacturer specifications and relevant Tunisian health and safety regulations.
| Who Needs MRI Chiller System Installation Service in Tunisia? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| New Hospital Constructions and Renovations: Facilities undertaking the construction of new MRI suites or significant upgrades to existing ones require dedicated chiller systems for the MRI equipment. | Installation of New MRI Scanners: When a healthcare provider acquires and installs a new MRI machine, a compatible and appropriately sized chiller system must be installed or existing systems upgraded. | Replacement of Aging or Malfunctioning Chillers: Healthcare facilities with older MRI scanners that require chiller replacements due to obsolescence, inefficiency, or system failure. | Expansion of MRI Capacity: Hospitals increasing their MRI scanning capabilities by adding more scanners will necessitate additional or upgraded chiller infrastructure. | Research and Development Centers: Academic institutions or private entities operating MRI scanners for research purposes also require reliable cooling solutions. | Specialized Imaging Clinics: Standalone imaging centers focusing on MRI diagnostics need to ensure their equipment is optimally cooled. | Government and Military Healthcare Facilities: Public sector healthcare providers in Tunisia responsible for providing MRI services. | Private Healthcare Groups: Large and small private hospital networks and clinics offering MRI diagnostics. |
| Cooling for High-Field MRI Scanners: The primary use case is to provide consistent, low-temperature cooling (often below 0°C for the cryogen coolant) for superconducting magnets in high-field MRI systems (>1.5T). | Maintaining Cryogen Levels: Preventing the boil-off of liquid helium or nitrogen used to super-cool the MRI magnet, thereby extending its operational lifespan and reducing refill costs. | Preventing Overheating of Electronics: Cooling the RF coils, gradient amplifiers, and other electronic components within the MRI scanner that generate significant heat during operation. | Ensuring Image Quality and Diagnostic Accuracy: Stable temperature control is paramount for the consistent performance of the MRI scanner, directly impacting the clarity and diagnostic value of the images produced. | Environmental Control of the MRI Suite: While the primary chiller cools the MRI scanner itself, secondary systems often manage the ambient temperature and humidity of the MRI room to optimize comfort for patients and staff and protect sensitive electronics. | Compliance with Manufacturer Warranties and Service Agreements: Many MRI scanner manufacturers mandate specific cooling system requirements to maintain warranty validity and service contracts. | Energy Efficiency and Operational Cost Reduction: Modern chiller systems are designed for optimal energy performance, reducing operational expenditure for healthcare facilities. | Redundancy and Uptime: Implementing redundant chiller systems to ensure continuous operation of the MRI suite even in the event of a single chiller unit failure. |
Key Components of MRI Chiller System Installation Service in Tunisia
- Site Survey and Load Calculation: Comprehensive assessment of the MRI suite's thermal load, including heat generated by the MRI scanner, associated equipment, and ambient conditions. Accurate calculation of cooling capacity required.
- Chiller Unit Selection and Procurement: Identifying and sourcing appropriate chiller models (e.g., air-cooled, water-cooled) that meet the specific cooling demands, energy efficiency targets, and spatial constraints of the Tunisian facility. This includes adhering to international and local standards.
- Ancillary Equipment Specification: Selection and integration of essential components such as pumps, expansion tanks, air separators, water treatment systems, and insulation materials.
- Piping and Hydronic System Installation: Professional installation of refrigerant lines, chilled water piping, and associated fittings, ensuring leak-free operation and compliance with pressure and temperature ratings. Adherence to relevant plumbing and HVAC codes in Tunisia.
- Electrical Wiring and Power Integration: Secure and code-compliant installation of electrical wiring, control panels, and power supply connections for the chiller and its auxiliary equipment. Coordination with facility electricians.
- Control System Configuration: Installation and programming of sophisticated control systems (e.g., Building Management System - BMS integration) to monitor and regulate chiller performance, temperature, and humidity within the MRI suite, ensuring precise environmental control.
- Ventilation and Air Handling Unit (AHU) Integration: Seamless integration of the chiller system with the MRI suite's ventilation and AHU to manage airflow, temperature, and humidity levels. This may involve modifications to existing ductwork.
- Commissioning and Performance Testing: Thorough testing of the entire system under operational loads to verify cooling capacity, temperature stability, energy efficiency, and alarm functionality. This stage is crucial for validating the system's readiness and performance.
- User Training and Documentation: Providing comprehensive training to facility maintenance staff on the operation, troubleshooting, and routine maintenance of the chiller system. Supplying detailed as-built drawings and operational manuals.
- Compliance and Regulatory Adherence: Ensuring all aspects of the installation comply with Tunisian national standards, building codes, environmental regulations, and specific healthcare facility requirements.
Who Needs Mri Chiller System Installation Service In Tunisia?
MRI chiller system installation services in Tunisia are crucial for healthcare facilities and research institutions that utilize Magnetic Resonance Imaging (MRI) technology. These sophisticated systems require precise temperature control to ensure optimal performance, prevent overheating of the MRI scanner, and maintain image quality. Therefore, any organization operating MRI machines in Tunisia will benefit from professional installation services for their chiller systems. This includes ensuring proper integration with the MRI equipment, efficient cooling, and adherence to safety and regulatory standards.
| Customer Type | Primary Departments/Functions Requiring Service | Key Considerations |
|---|---|---|
| Public Hospitals | Radiology Department, Imaging Services, Cardiology, Neurology, Oncology, Research Units | Large-scale installations, adherence to government procurement processes, budget constraints, need for reliable and long-term solutions. |
| Private Hospitals | Radiology Department, Imaging Services, Cardiology, Neurology, Oncology, Outpatient Services | Emphasis on patient comfort, advanced imaging capabilities, efficiency, and rapid service delivery. May have more flexibility in technology choices. |
| Radiology Clinics & Medical Imaging Centers | Diagnostic Imaging, MRI Services, Radiology Operations | Focus on high throughput, cost-effectiveness, integration with existing IT infrastructure, and minimal downtime. |
| Research Institutions & Universities | Medical Research Departments, Imaging Core Facilities, Biomedical Engineering, Neuroscience Labs | Need for highly specialized and precise temperature control for research protocols, potential for custom solutions, and integration with complex research equipment. |
| Specialized Healthcare Facilities | Interventional Radiology, Cardiac Imaging Suites, Neurological Assessment Centers | Specific temperature requirements tied to specialized procedures or equipment, requiring seamless integration with other medical systems. |
Target Customers and Departments in Tunisia Requiring MRI Chiller System Installation Services
- Hospitals (Public and Private)
- Radiology Clinics
- Medical Imaging Centers
- Research Institutions and Universities with Medical Departments
- Specialized Healthcare Facilities (e.g., Cardiology Centers, Neurology Centers, Oncology Centers that utilize MRI)
Mri Chiller System Installation Service Process In Tunisia
This document outlines the comprehensive service process for MRI Chiller System installations in Tunisia, covering the workflow from initial client inquiry to the final execution and handover. Our goal is to provide a seamless and efficient installation experience, ensuring the optimal performance and longevity of your MRI chiller system.
| Stage | Key Activities | Deliverables/Outcomes | Estimated Timeline |
|---|---|---|---|
| Client contacts our Tunisian office or sales representative. Initial discussion of MRI facility needs, chiller requirements, and project scope. Preliminary needs assessment and information gathering. | Understanding of client requirements. Identification of potential solutions. Agreement on next steps. | 1-3 Business Days |
| On-site visit by our technical team to the MRI facility. Detailed assessment of installation space, power availability, ventilation, and existing infrastructure. Analysis of MRI scanner's cooling demands and specifications. Development of a customized chiller system design and layout. | Detailed site survey report. Optimized chiller system design. Technical drawings and schematics. | 3-7 Business Days |
| Presentation of a detailed proposal including equipment, labor, installation, and warranty. Review and discussion of the proposal with the client. Negotiation of terms and conditions. Signing of the installation contract. | Comprehensive quotation. Signed service contract. Agreed project timeline and payment schedule. | 2-5 Business Days |
| Ordering of specified chiller unit(s), accessories, and ancillary equipment. Arrangement of secure transportation and customs clearance for imported components (if applicable). Coordination of delivery to the Tunisian installation site. | Procured and delivered chiller system components. Managed logistics and customs procedures. | 2-6 Weeks (depending on lead times) |
| Preparation of the installation area (e.g., minor structural modifications, cleaning). Ensuring all necessary utilities (power, water) are accessible. Setting up a secure work zone. | Ready installation site. All necessary pre-installation permits (if required). | 1-2 Business Days |
| Safe unloading and positioning of the chiller unit(s). Mechanical installation of the chiller, including pipework and insulation. Mounting of essential components (pumps, valves, sensors). | Installed and secured chiller unit(s). Completed mechanical connections. | 2-5 Business Days (per unit) |
| Connection of the chiller system to the facility's electrical supply. Integration of the chiller's control system with the MRI room's environmental controls. Connection to water source and return lines. | Fully integrated electrical and plumbing systems. Functional power supply to the chiller. | 1-3 Business Days |
| Thorough leak testing of the cooling circuit. Electrical safety checks. Startup of the chiller system. Performance testing under various load conditions. Calibration of sensors and controls. Verification against design specifications. | Certified operational chiller system. System performance report. Commissioning documentation. | 2-4 Business Days |
| Comprehensive training for facility maintenance staff on chiller operation, monitoring, and basic troubleshooting. Demonstration of system features and safety protocols. Formal handover of the installed system and all documentation. | Trained facility staff. Handover of operation and maintenance manuals. Completion certificate. | 1 Business Day |
| Initial monitoring of system performance post-installation. Provision of warranty coverage as per contract. Availability for any immediate post-installation queries or minor adjustments. | Ongoing system reliability. Access to warranty services. Client satisfaction. | Ongoing (as per warranty period) |
MRI Chiller System Installation Service Process in Tunisia
- 1. Initial Inquiry & Consultation:
- 2. Site Assessment & System Design:
- 3. Quotation & Contract Finalization:
- 4. Procurement & Logistics:
- 5. Pre-installation Preparation:
- 6. Chiller System Installation:
- 7. Electrical & Plumbing Integration:
- 8. System Testing & Commissioning:
- 9. Staff Training & Handover:
- 10. Post-installation Support & Warranty:
Mri Chiller System Installation Service Cost In Tunisia
Installing an MRI chiller system in Tunisia involves several cost considerations that can significantly impact the final price. These costs are influenced by a range of factors, from the technical specifications of the chiller itself to the logistical and labor expenses specific to the Tunisian market. Understanding these elements is crucial for accurate budgeting and project planning when a new MRI facility is being established or an existing one is being upgraded.
The primary driver of cost is the chiller's capacity and type. MRI machines generate a substantial amount of heat, requiring a robust and specifically designed chiller to maintain optimal operating temperatures. The required cooling capacity, measured in tons or kilowatts, will directly correlate with the chiller's size and complexity, and thus its price. Advanced features, such as redundancy (multiple compressors for backup), variable speed drives for energy efficiency, and sophisticated control systems, also add to the initial investment. The brand and manufacturer of the chiller also play a role, with reputable international brands often commanding higher prices due to their perceived reliability and warranty support.
Beyond the equipment itself, installation services in Tunisia entail a variety of expenses. These include:
- Site Assessment and Design: An initial survey of the MRI room and surrounding infrastructure is necessary to determine the best placement for the chiller, the routing of refrigerant lines and electrical connections, and the overall system design. This phase requires experienced HVAC engineers and can incur consultation fees.
- Equipment Procurement and Delivery: The cost of purchasing the chiller unit and associated components (pumps, piping, electrical panels, insulation) in Tunisia or importing them. Import duties, taxes, and shipping costs can be substantial for specialized medical equipment.
- Labor and Installation: Skilled technicians are required for the physical installation of the chiller, connecting it to the MRI unit, running refrigerant lines, electrical wiring, and water piping. The complexity of the installation, accessibility of the site, and the prevailing labor rates in Tunisia will influence this cost. Specialized medical equipment installers may charge a premium.
- Ancillary Systems: The installation might necessitate upgrades or additions to existing electrical infrastructure to support the chiller's power demands, or modifications to the building's ventilation and drainage systems. These additions contribute to the overall project cost.
- Testing, Commissioning, and Training: Thorough testing and commissioning of the chiller system are essential to ensure it operates correctly and safely. This includes verifying cooling performance, pressure testing, and electrical checks. Training for hospital staff on the operation and basic maintenance of the chiller is also often included in installation packages.
- Permits and Approvals: Depending on local regulations, specific permits and approvals may be required from municipal authorities or health and safety bodies, which can incur administrative fees.
Given these factors, the cost of MRI chiller system installation service in Tunisia can vary widely. A general price range can be estimated as follows, subject to specific project requirements and prevailing market conditions:
Estimated Price Ranges (in Tunisian Dinars - TND):
- Small to Medium MRI Chillers (e.g., 10-20 Tons): This range typically covers smaller MRI facilities or those with less demanding cooling needs. The cost might encompass the chiller unit, basic installation, and essential ancillary components. Estimated Range: 30,000 TND to 70,000 TND
- Medium to Large MRI Chillers (e.g., 20-40 Tons): For standard MRI suites in hospitals or larger diagnostic centers. This range will include more robust chiller units, potentially with some redundancy, and comprehensive installation services. Estimated Range: 70,000 TND to 150,000 TND
- High-Capacity or Advanced MRI Chillers (e.g., 40+ Tons or with advanced features): This category includes high-end MRI machines, dual-scanner facilities, or installations requiring sophisticated control systems, advanced redundancy, and specialized import logistics. Estimated Range: 150,000 TND to 300,000+ TND
It is imperative to obtain detailed quotes from multiple reputable HVAC and medical equipment installation companies in Tunisia. These quotes should clearly outline all included services, equipment specifications, warranty details, and any potential additional costs. Factors such as the age and condition of the existing infrastructure, the specific model of the MRI machine, and the chosen chiller brand will all contribute to the final price. Furthermore, negotiating service and maintenance contracts is an important consideration for the long-term operational costs of the system.
| Chiller Size/Type | Estimated Price Range (TND) | Typical Application |
|---|---|---|
| Small to Medium (10-20 Tons) | 30,000 - 70,000 TND | Smaller MRI facilities, basic cooling needs |
| Medium to Large (20-40 Tons) | 70,000 - 150,000 TND | Standard hospital MRI suites, larger diagnostic centers |
| High-Capacity/Advanced (40+ Tons or advanced features) | 150,000 - 300,000+ TND | High-end MRI machines, dual-scanner facilities, complex installations |
Key Pricing Factors for MRI Chiller System Installation in Tunisia
- Chiller Capacity (Tons/kW): Higher capacity units are more expensive.
- Chiller Type and Brand: Specialized, high-efficiency, or reputable international brands cost more.
- Advanced Features: Redundancy, variable speed drives, sophisticated controls increase price.
- Site Assessment & Design: Engineering consultation and planning fees.
- Equipment Procurement & Delivery: Cost of chiller, components, and associated import duties/taxes/shipping.
- Labor & Installation Complexity: Skilled technician rates, accessibility, and installation duration.
- Ancillary Systems: Electrical upgrades, piping, insulation, and structural modifications.
- Testing & Commissioning: Verification of performance, safety checks, and operational readiness.
- Training: Operator and maintenance staff training.
- Permits & Approvals: Administrative fees for regulatory compliance.
- Location within Tunisia: Regional differences in labor and material costs.
- Service & Maintenance Contracts: Ongoing operational cost consideration.
Affordable Mri Chiller System Installation Service Options
Securing reliable and efficient MRI chiller system installation is crucial for maintaining optimal MRI performance and longevity. This service ensures your facility has a robust cooling solution, preventing costly downtime and image degradation. We offer a range of installation service options designed to be both comprehensive and budget-conscious, focusing on value bundles and strategic cost-saving measures.
| Value Bundle Option | Included Services | Estimated Price Range | Cost-Saving Strategy |
|---|---|---|---|
| Standard Installation Package | Site assessment, chiller procurement, professional installation, basic system testing. | $5,000 - $15,000 | Bundling essential services offers a predictable cost and reduces the need for multiple vendor engagements. |
| Premium Care Package | Includes Standard Package plus extended warranty, preventative maintenance plan (first year), and priority service calls. | $8,000 - $20,000 | Investing in preventative maintenance significantly reduces the risk of unexpected breakdowns and costly emergency repairs. Extended warranty provides long-term cost predictability. |
| Energy Efficiency Upgrade Bundle | Standard Installation Package with an option to upgrade to a higher SEER-rated chiller, installation of smart monitoring sensors, and consultation on energy optimization strategies. | $7,000 - $18,000+ | Higher upfront investment in energy-efficient units leads to substantial long-term savings on electricity bills. Smart sensors enable proactive identification of inefficiencies. |
| Custom Solution | Tailored to your unique facility needs, potentially including integration with existing HVAC systems, specialized noise reduction measures, or redundant chiller setups. | Quote-Based | While not a fixed bundle, custom solutions allow for precise component selection, avoiding unnecessary features and focusing only on required capabilities. |
Key Components of MRI Chiller System Installation
- Site Assessment and Consultation: Understanding your specific MRI model, room layout, and environmental factors to recommend the most suitable chiller.
- Chiller Unit Selection and Procurement: Sourcing high-quality, energy-efficient chiller systems that meet your cooling requirements.
- Professional Installation: Expert technicians performing the physical installation of the chiller, piping, electrical connections, and ventilation.
- System Testing and Commissioning: Thoroughly testing the system to ensure it operates at peak efficiency and meets all performance specifications.
- Post-Installation Support and Training: Providing guidance on operation, maintenance, and troubleshooting for your facility staff.
- Warranty and Service Agreements: Offering peace of mind with comprehensive warranty coverage and ongoing maintenance plans.
Verified Providers In Tunisia
In the competitive landscape of medical tourism and healthcare services in Tunisia, discerning patients seek assurance of quality, safety, and ethical practices. "Verified Providers in Tunisia" signifies an endorsement of healthcare entities that have met rigorous standards, demonstrating their commitment to excellence. Franance Health, a prominent name in this domain, stands out by embodying these verified credentials. Their accreditation is not merely a title but a testament to their adherence to international best practices, robust patient care protocols, and a dedication to achieving optimal health outcomes.
| Credential/Standard | Franance Health's Compliance | Patient Benefit |
|---|---|---|
| International Accreditation (e.g., JCI equivalent) | Meets or exceeds rigorous international standards for quality and patient safety. | Ensures the highest levels of care, minimizing risks and maximizing positive outcomes. |
| Licensing and Regulatory Compliance | Operates in full compliance with Tunisian healthcare regulations and licensing bodies. | Guarantees that all procedures and services are legally sound and meet established medical benchmarks. |
| Medical Professional Credentials | All practitioners hold recognized medical degrees, certifications, and specialized training. | Patients are treated by experts in their respective fields, ensuring competence and specialization. |
| Infection Control Protocols | Implements strict and up-to-date infection prevention and control measures. | Significantly reduces the risk of healthcare-associated infections, promoting a safer healing environment. |
| Patient Rights and Responsibilities Charter | Upholds a clear charter that respects patient autonomy, confidentiality, and informed consent. | Empowers patients with knowledge and control over their healthcare journey. |
| Continuous Quality Improvement Programs | Actively engages in ongoing assessment and improvement of all healthcare processes. | Ensures that the quality of care is consistently evolving and improving to meet the highest standards. |
Why Franance Health Represents the Best Choice:
- Unwavering commitment to patient safety and well-being.
- Adherence to stringent international quality standards and accreditations.
- Highly qualified and experienced medical professionals.
- State-of-the-art medical facilities and advanced technology.
- Transparent and ethical pricing structures.
- Comprehensive patient support services, from initial consultation to post-treatment care.
- Focus on personalized treatment plans tailored to individual needs.
- Proven track record of successful medical interventions and high patient satisfaction rates.
Scope Of Work For Mri Chiller System Installation Service
This Scope of Work (SOW) details the requirements for the professional installation of a new Magnetic Resonance Imaging (MRI) Chiller System. The objective is to ensure a seamless, efficient, and compliant integration of the chiller into the existing MRI facility infrastructure, meeting all technical specifications and performance standards to guarantee reliable and optimal operation of the MRI scanner. The installation will encompass all necessary mechanical, electrical, and control system connections, as well as commissioning and testing to verify full functionality and adherence to manufacturer guidelines and industry best practices.
| Category | Item | Specification/Requirement | Compliance Standard |
|---|---|---|---|
| Chiller Unit | Model | To be specified by MRI manufacturer/consultant | Manufacturer's Data Sheet |
| Chiller Unit | Cooling Capacity | Sufficient to maintain MRI magnet operating temperature (e.g., XX kW/TR) | MRI Manufacturer's Specification |
| Chiller Unit | Refrigerant Type | Environmentally friendly, e.g., R-410A or approved alternative | Local Environmental Regulations, Manufacturer's Spec |
| Piping | Material | Copper or Stainless Steel (as per refrigerant/fluid type) | ASME B31.3 / ASHRAE 15 |
| Piping | Insulation | Closed-cell elastomeric insulation, UV resistant, vapor barrier (for both refrigerant and chilled water) | ASTM C534 / ASHRAE 15 |
| Piping | Pressure Rating | Sufficient for operating pressures and safety margins | ASME B31.3 |
| Electrical | Power Supply | Voltage, Phase, Frequency to match chiller requirements | Local Electrical Code, NEC |
| Electrical | Circuit Protection | Appropriate breakers and disconnects | Local Electrical Code, NEC |
| Electrical | Control Wiring | Low-voltage wiring for sensors, actuators, and communication protocols | Manufacturer's Control Diagrams |
| Control System | Integration | Seamless integration with MRI scanner's thermal management system | MRI Manufacturer's Interface Specifications |
| Control System | Temperature Accuracy | Maintain chilled water temperature within +/- 0.5°C of setpoint | MRI Manufacturer's Specification |
| Piping | Leak Testing | Pressure test with dry nitrogen to specified pressure | ASHRAE 15, Manufacturer's Spec |
| System | Commissioning | Full functional test including load testing and temperature stability | Manufacturer's Commissioning Protocol, ASHRAE 15 |
| System | Noise Level | Within acceptable limits for MRI suite (e.g., < XX dBA) | Facility Design Standards, Manufacturer's Spec |
| System | Vibration | Minimal vibration transfer to MRI suite | Facility Design Standards |
Technical Deliverables
- New MRI Chiller Unit (specified model/capacity)
- All necessary piping and insulation for refrigerant and chilled water lines
- Electrical wiring, conduit, breakers, and control system integration components
- Vibration isolation pads and mounting hardware
- Condensate drain piping and trap
- Refrigerant charge (as per manufacturer specifications)
- Chilled water fluid charge (with approved glycol mixture, if required)
- All associated fittings, valves, and strainers
- Installation and operation manuals
- As-built drawings detailing the final installation
- Commissioning report and performance test results
- Training session for facility maintenance staff on operation and basic troubleshooting
Service Level Agreement For Mri Chiller System Installation Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the installation service of the MRI Chiller System provided by [Your Company Name] to [Client Company Name]. This SLA is an addendum to the Master Service Agreement (MSA) dated [MSA Date].
| Service Level | Description | Target Response Time | Uptime Guarantee |
|---|---|---|---|
| Critical Failure | Complete system shutdown affecting MRI operation | 1 Hour | 99.5% |
| Major Malfunction | Significant performance degradation impacting MRI scan quality or throughput | 2 Hours | 99.7% |
| Minor Issue | Non-critical operational problem, system remains functional | 4 Business Hours | 99.9% |
| Preventative Maintenance | Scheduled service activities | As per scheduled appointment | N/A (Scheduled downtime) |
Key Performance Indicators
- Response Time: The time elapsed from the moment a service request is logged until the moment a qualified technician begins working on the issue.
- Resolution Time: The time elapsed from the moment a service request is logged until the issue is fully resolved and the MRI Chiller System is back to its operational state.
- System Uptime: The percentage of time the MRI Chiller System is available and fully functional for operation, excluding scheduled maintenance windows.
- Scheduled Maintenance: Pre-planned periods for routine checks, upgrades, or repairs to ensure optimal system performance. These will be communicated in advance.
Frequently Asked Questions

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