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Isolation Transformer Setup Service (OT/ICU) in Tunisia
Engineering Excellence & Technical Support
Isolation Transformer Setup Service (OT/ICU) High-standard technical execution following OEM protocols and local regulatory frameworks.
Comprehensive Site Assessment & Custom Design
Our expert engineers conduct thorough on-site evaluations in Tunisia to understand your OT/ICU's specific power demands, architectural constraints, and regulatory requirements. We then design a tailored isolation transformer solution, ensuring optimal protection against electrical noise, leakage currents, and voltage fluctuations, guaranteeing a safe and reliable medical environment.
Precision Installation & Integration
We offer meticulous installation of your isolation transformer system by certified technicians. Our service includes secure mounting, professional wiring, adherence to strict safety protocols (e.g., IEC 60364-7-710), and seamless integration with existing medical power distribution units, minimizing downtime and ensuring immediate operational readiness for critical care areas in Tunisia.
Advanced Testing, Commissioning & Ongoing Support
Post-installation, we perform rigorous performance testing, including insulation resistance, dielectric strength, and impedance measurements. We then meticulously commission the system and provide comprehensive documentation. Our commitment extends to offering ongoing maintenance packages and rapid troubleshooting support for your OT/ICU isolation transformer setup in Tunisia, ensuring continuous patient safety.
What Is Isolation Transformer Setup Service (Ot/icu) In Tunisia?
The Isolation Transformer Setup Service (OT/ICU) in Tunisia refers to the specialized installation, configuration, and maintenance of isolation transformer systems within Operating Rooms (ORs) and Intensive Care Units (ICUs). These systems are critical for patient safety, particularly in healthcare environments where electrical equipment is in close proximity to patients and medical staff. An isolation transformer serves to electrically separate the patient from the power grid, significantly reducing the risk of electric shock and microshock. This service ensures that these essential safety devices are correctly implemented and operational, adhering to stringent Tunisian healthcare and electrical safety standards.
| Need For Service | Beneficiaries | Typical Use Cases | ||||
|---|---|---|---|---|---|---|
| To mitigate the risk of electrical shock and microshock, particularly for patients with invasive medical devices or compromised physiological pathways. | Hospitals and clinics in Tunisia with Operating Rooms (ORs), Intensive Care Units (ICUs), Cardiac Catheterization Labs, and Dialysis Units. | Installation of new isolation transformer systems in newly constructed or renovated healthcare facilities. | Upgrading existing isolation transformer systems to meet current safety standards and regulations. | Routine maintenance and calibration of insulation monitoring devices (IMDs) in OT/ICU environments. | Troubleshooting and repair of malfunctioning isolation transformer systems. | Ensuring compliance with Tunisian Ministry of Health regulations and international safety standards (e.g., IEC standards for medical electrical equipment). |
| To ensure the continuous and safe operation of critical medical equipment that relies on a stable and protected power supply. | Medical equipment manufacturers and installers requiring integrated power solutions. | Situations requiring immediate attention due to a detected insulation fault or potential hazard. | Planned upgrades or replacements of aging electrical infrastructure within critical care areas. | |||
| To maintain a high level of patient safety and comply with regulatory requirements for healthcare electrical installations. | Healthcare facility administrators and biomedical engineering departments. | Elective surgical procedures requiring a highly controlled electrical environment. | Management of critically ill patients requiring continuous monitoring and life-support equipment. |
Key Components and Functions of Isolation Transformer Setup Service (OT/ICU):
- System Design and Planning: Assessing the specific electrical load requirements, room layout, and existing infrastructure of OT/ICU facilities to determine the optimal isolation transformer configuration.
- Transformer Selection: Choosing appropriate isolation transformers based on power rating (kVA), voltage requirements, and specific safety features mandated by local regulations and international standards (e.g., IEC 60364-7-710).
- Installation: Physically installing the isolation transformer unit, associated monitoring equipment (e.g., insulation monitoring devices - IMDs), circuit breakers, and wiring according to established electrical codes and best practices.
- Grounding and Bonding: Ensuring proper grounding and bonding of the system to mitigate potential hazards and facilitate fault current dissipation.
- Integration with Medical Equipment: Connecting the isolated power system to essential medical devices within OT/ICUs, ensuring seamless and safe operation.
- Testing and Commissioning: Performing comprehensive electrical tests, including insulation resistance tests, dielectric strength tests, and fault current simulation, to verify system integrity and safety before clinical use.
- Monitoring System Configuration: Setting up and calibrating insulation monitoring devices (IMDs) to continuously detect and alarm on insulation faults, providing real-time alerts to prevent critical failures.
- Documentation and Certification: Providing detailed technical documentation, including schematics, test reports, and certificates of compliance, to meet regulatory requirements and facility records.
- Preventive Maintenance and Servicing: Offering ongoing maintenance schedules, including regular inspections, calibration of monitoring equipment, and performance checks, to ensure sustained reliability and safety.
- Emergency Repair and Troubleshooting: Providing prompt response for troubleshooting and repair services in the event of system malfunctions or alarms.
Who Needs Isolation Transformer Setup Service (Ot/icu) In Tunisia?
Isolation transformer setup services (OT/ICU) are crucial for ensuring patient safety and the reliable operation of medical equipment in critical care environments. These specialized transformers are designed to prevent the transfer of electrical faults between medical devices and the power grid, significantly reducing the risk of electric shock to patients and healthcare professionals. In Tunisia, these services are primarily sought after by healthcare facilities that are either establishing new critical care units or upgrading existing ones to meet stringent safety and technological standards.
| Department/Unit | Primary Need for Isolation Transformer Setup | Key Considerations |
|---|---|---|
| Operating Theaters (OT) | Ensuring absolute electrical safety for patients undergoing surgery, minimizing risk of electric shock from surgical instruments and monitoring equipment. | Compliance with international medical electrical safety standards, integration with sophisticated surgical equipment, reliable power for life support systems. |
| Intensive Care Units (ICU) | Providing a stable and safe electrical environment for a high concentration of life-sustaining medical devices (ventilators, monitors, infusion pumps), preventing interference and ensuring continuous operation. | High power load capacity, seamless integration with multiple patient monitoring systems, redundancy and backup power considerations. |
| Neonatal Intensive Care Units (NICU) | Protecting vulnerable newborns from electrical hazards, ensuring the precise operation of sensitive equipment like incubators and respiratory support devices. | Extremely high sensitivity to electrical disturbances, strict adherence to infant care safety regulations. |
| Cardiac Care Units (CCU) | Safeguarding patients with critical cardiac conditions from electrical risks, ensuring uninterrupted monitoring and therapeutic interventions. | Integration with advanced cardiac monitoring and intervention equipment, high reliability for continuous observation. |
| Surgical Intensive Care Units (SICU) | Similar to ICU, with a focus on post-operative critical care, requiring robust electrical safety for complex surgical recovery. | Coordination with surgical teams, integration with surgical recovery equipment. |
Target Customers and Departments for Isolation Transformer Setup Service (OT/ICU) in Tunisia:
- Public Hospitals: Major governmental hospitals across Tunisia, especially those undergoing renovations, expansions, or building new wings dedicated to advanced medical care.
- Private Clinics and Hospitals: Private healthcare providers investing in state-of-the-art facilities to offer specialized and high-quality medical services.
- University Hospitals: Teaching hospitals that require reliable and safe environments for both patient care and medical education, often equipped with advanced diagnostic and therapeutic technologies.
- Specialized Medical Centers: Facilities focusing on specific critical care areas like cardiac surgery, neurosurgery, or neonatology.
- Emergency Departments (when incorporating critical care capabilities): E.D.s that are expanding to include immediate post-trauma or critical care management.
- Rehabilitation Centers with Critical Care Units: Centers providing intensive rehabilitation services that may also house patients requiring close medical monitoring.
Isolation Transformer Setup Service (Ot/icu) Process In Tunisia
This document outlines the standard workflow for an Isolation Transformer Setup Service (OT/ICU) in Tunisia, covering the process from initial inquiry to successful execution. This service is critical for ensuring electrical safety and preventing interference in sensitive medical environments like Operating Theaters (OT) and Intensive Care Units (ICU).
| Phase | Key Activities | Responsible Parties | Deliverables/Outcomes | Typical Timeline (Indicative) |
|---|---|---|---|---|
| Phase 1: Inquiry and Initial Consultation | Client contacts service provider regarding Isolation Transformer Setup (OT/ICU). Discussion of project scope, requirements, and preliminary needs. Clarification of specific hospital/clinic standards and regulations. Identification of existing electrical infrastructure. | Client (Hospital/Clinic Administrator, Biomedical Engineer) Service Provider (Sales/Technical Representative) | Initial understanding of client needs. Identification of potential challenges. Agreement on next steps. | 1-3 Business Days |
| Phase 2: Site Assessment and Technical Evaluation | On-site visit by qualified technicians/engineers. Detailed assessment of the installation location (OT/ICU). Evaluation of power load requirements and existing electrical panels. Measurement of available space and infrastructure. Identification of specific safety and regulatory compliance needs. | Service Provider (Technical Team, Engineers) Client (Biomedical Engineer, Facilities Manager) | Detailed site survey report. Identification of specific transformer model and specifications. Assessment of cabling, earthing, and protection needs. Technical feasibility confirmation. | 2-5 Business Days |
| Phase 3: Proposal and Quotation | Development of a comprehensive technical proposal based on the site assessment. Specification of the isolation transformer (KVA rating, impedance, protection features). Detailed breakdown of associated equipment (enclosure, cabling, breakers). Cost estimation for equipment, installation, testing, and commissioning. Inclusion of project timeline and payment terms. | Service Provider (Sales/Technical Department) | Formal proposal document. Detailed quotation. Technical specifications and drawings (if required). | 3-7 Business Days |
| Phase 4: Agreement and Scheduling | Client reviews the proposal and quotation. Negotiation and clarification of terms and conditions. Formal acceptance of the proposal. Signing of the contract/service agreement. Joint scheduling of the installation dates, considering hospital operational requirements (minimal disruption to OT/ICU activities). | Client (Procurement Department, Administration) Service Provider (Sales/Management) | Signed contract/agreement. Agreed-upon installation schedule. Confirmation of all terms and conditions. | 2-5 Business Days |
| Phase 5: Procurement and Preparation | Procurement of the specified isolation transformer and all required ancillary equipment. Pre-installation checks of all purchased components. Preparation of the installation site (cleaning, ensuring access). Coordination with hospital facilities for any required infrastructure modifications (e.g., mounting points, power access). | Service Provider (Procurement, Logistics, Technical Team) Client (Facilities Manager) | All necessary equipment procured and verified. Site prepared for installation. Logistics finalized. | Variable (depends on equipment lead times, typically 1-4 Weeks) |
| Phase 6: Installation and Configuration | Delivery and careful placement of the isolation transformer. Installation of the transformer within its enclosure or designated space. Connection of incoming and outgoing power cables. Installation of protective devices (circuit breakers, fuses). Proper earthing and grounding of the system. Configuration of any monitoring or alarm systems. | Service Provider (Installation Technicians, Electricians, Engineers) | Physically installed isolation transformer system. Secure and safe electrical connections. Properly earthed system. | 2-5 Business Days (per installation) |
| Phase 7: Testing and Commissioning | Thorough electrical testing of the installed system. Insulation resistance tests. Continuity tests. Load testing to verify performance under operational conditions. Verification of all safety features and protective devices. Performance validation against design specifications and regulatory standards. | Service Provider (Testing Engineers, Commissioning Specialists) Client (Biomedical Engineer, Quality Assurance) | Test reports confirming system integrity and performance. Commissioning certificate. Successful operation of the isolation transformer. | 1-3 Business Days |
| Phase 8: Handover and Documentation | Formal handover of the installed system to the client. Provision of all relevant documentation (operation manuals, test reports, wiring diagrams, warranty information). Briefing and training for client's maintenance staff on basic operation and maintenance procedures. Confirmation of client satisfaction. | Service Provider (Project Manager, Technical Lead) Client (Biomedical Engineer, Facilities Manager) | Complete documentation package. Trained client personnel. Signed handover acceptance form. | 1 Business Day |
| Phase 9: Post-Installation Support and Maintenance | Provision of warranty support as per the agreement. Availability of technical support for troubleshooting. Optional preventive maintenance service agreements for ongoing system health monitoring and upkeep. Periodic inspections and calibration. | Service Provider (Technical Support, Service Department) Client (Biomedical Engineer) | Ongoing system reliability. Minimized downtime. Extended lifespan of the equipment. | Ongoing |
Isolation Transformer Setup Service (OT/ICU) Process in Tunisia
- Phase 1: Inquiry and Initial Consultation
- Phase 2: Site Assessment and Technical Evaluation
- Phase 3: Proposal and Quotation
- Phase 4: Agreement and Scheduling
- Phase 5: Procurement and Preparation
- Phase 6: Installation and Configuration
- Phase 7: Testing and Commissioning
- Phase 8: Handover and Documentation
- Phase 9: Post-Installation Support and Maintenance
Isolation Transformer Setup Service (Ot/icu) Cost In Tunisia
Setting up an Isolation Transformer (OT/ICU) in Tunisia involves several cost components, primarily influenced by the complexity of the installation, the specific requirements of the healthcare facility (Operating Theatre or Intensive Care Unit), and the chosen provider. These transformers are crucial for patient safety, preventing electrical leakage and ground faults in critical medical environments. The pricing can vary significantly based on factors such as the transformer's capacity (kVA), the length and complexity of the wiring runs, the need for specialized shielding or grounding, and the labor involved in the installation and commissioning.
| Service Component | Estimated Cost Range (TND) | Notes |
|---|---|---|
| Isolation Transformer Unit (e.g., 5-10 kVA medical grade) | 2,000 - 8,000 TND | Varies significantly by brand, capacity, and features. May be purchased separately or included in a package. |
| Site Survey & Electrical Design | 200 - 800 TND | Depends on the complexity of the existing infrastructure and the extent of the new setup. |
| Installation Labor (Skilled Electrician/Technician) | 500 - 2,000 TND | Based on days of work, complexity, and hourly rates. May require specialized medical electrical knowledge. |
| Medical-Grade Cabling & Wiring | 300 - 1,500 TND | Dependent on the length and specifications of the runs. Includes conduits, junction boxes, etc. |
| Ancillary Safety Components (breakers, indicators, grounding) | 400 - 1,200 TND | Essential for full functionality and safety compliance. |
| Testing, Commissioning & Certification | 300 - 1,000 TND | Crucial for medical environments to ensure all safety standards are met. |
| Total Estimated Setup Cost (Basic to Moderate Complexity) | 3,700 - 14,500 TND | This is a broad estimate and can be higher for highly specialized or large-scale installations. |
Key Pricing Factors for OT/ICU Isolation Transformer Setup in Tunisia:
- Transformer Capacity (kVA): Higher capacity transformers required for larger or more equipment-intensive areas will naturally cost more.
- Brand and Quality of Transformer: Reputable medical-grade isolation transformer brands often command higher prices.
- Site Assessment and Design: The initial survey and design of the electrical system for the isolation transformer can incur costs.
- Installation Labor: This is a significant factor, depending on the complexity, accessibility of the location, and the experience of the technicians. Tunisian labor rates will apply.
- Wiring and Cabling: The type, gauge, and length of specialized medical-grade electrical cables needed.
- Ancillary Equipment: This can include protective circuit breakers, monitoring systems, warning indicators, and specialized grounding components.
- Testing and Commissioning: Rigorous testing to ensure compliance with medical electrical safety standards is mandatory and adds to the cost.
- Location within Tunisia: While general pricing exists, regional variations in labor and material costs might occur (e.g., Tunis vs. smaller cities).
- Additional Safety Features: Requirements for surge protection, electromagnetic interference (EMI) shielding, or specific ventilation for the transformer.
- Warranty and Maintenance Contracts: Post-installation services can add to the overall investment.
Affordable Isolation Transformer Setup Service (Ot/icu) Options
Establishing a robust and safe isolation transformer setup is crucial for sensitive medical environments like Operating Theaters (OT) and Intensive Care Units (ICU). This service ensures uninterrupted power, protection against electrical hazards, and compliance with stringent safety regulations. We offer affordable setup options, focusing on value bundles and cost-saving strategies to meet your budget without compromising on quality or safety.
| Value Bundle Option | Key Features | Ideal For | Estimated Cost Range (USD) |
|---|---|---|---|
| Basic Isolation Setup | Standard medical-grade isolation transformer, basic circuit breaker panel, essential wiring and grounding. Focus on core functionality and safety compliance. | Smaller OT/ICU areas, single-room isolation needs, budget-conscious projects. | $3,000 - $7,000 |
| Standard Isolation Bundle | Medical-grade isolation transformer with enhanced surge protection, expanded circuit breaker panel, dedicated outlets, and basic monitoring indicators (e.g., fault indicators). | Standard OT/ICU rooms, multiple equipment connections, moderate power demands. | $6,000 - $12,000 |
| Premium Isolation Package | High-capacity medical-grade isolation transformer with advanced medical isolation monitoring system (MIMS), fully integrated panel, surge suppression, remote monitoring capabilities, and redundant circuit options. | Large OT complexes, high-risk ICU environments, facilities requiring continuous operation and advanced fault detection. | $10,000 - $25,000+ |
Understanding Your Needs
- Type of Isolation Transformer: Medical-grade isolation transformers are essential. Options include standard isolation transformers and those with built-in surge protection or medical isolation monitoring systems.
- System Capacity & Power Requirements: Assess the total power load of the equipment that will be connected to the isolation transformer. This determines the required kVA rating.
- Number of Circuits & Outlet Types: Consider the number of dedicated circuits and the types of outlets needed (e.g., standard hospital-grade, GFCI).
- Location & Installation Space: The physical space available for the transformer and associated panels will influence the type and size of equipment and installation complexity.
- Existing Infrastructure: Compatibility with your current electrical system, including wiring and grounding, is important.
- Maintenance & Monitoring Requirements: Factor in the need for ongoing maintenance and potential remote monitoring for critical systems.
Verified Providers In Tunisia
In Tunisia's burgeoning healthcare sector, identifying trustworthy and highly skilled medical professionals is paramount for patients seeking quality care. Franance Health stands out as a leading platform dedicated to verifying healthcare providers, ensuring that individuals can access safe and effective medical services with confidence. This rigorous verification process is not just a mark of quality; it signifies a commitment to patient well-being and ethical practice.
| Provider Type | Franance Health Verification Points | Patient Benefit | ||||||
|---|---|---|---|---|---|---|---|---|
| Doctors & Specialists | Medical Degree & License (Tunisian Ministry of Health) | Ensures qualified and legally practicing professionals. | Specialization Certifications | Confirms expertise in specific medical fields. | Professional Experience Record | Demonstrates practical application of knowledge and skills. | Reputation & Peer Review (where applicable) | Indicates consistent high-quality care and positive patient outcomes. |
| Clinics & Hospitals | Accreditation & Licensing (Ministry of Health) | Guarantees compliance with healthcare facility regulations. | Equipment & Technology Standards | Verifies availability of modern and safe medical technology. | Staff Qualifications & Training | Confirms that medical personnel are competent and up-to-date. | Patient Feedback & Quality Scores | Provides insights into patient satisfaction and service quality. |
| Diagnostic Centers | Laboratory Accreditation (e.g., ISO standards) | Ensures accuracy and reliability of test results. | Equipment Calibration & Maintenance | Confirms that diagnostic tools are functioning correctly. | Technician Certifications | Verifies the expertise of individuals performing tests. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Qualification Checks: Franance Health meticulously verifies the academic credentials, licenses, and professional certifications of every provider on their platform. This ensures that all listed doctors, specialists, and healthcare institutions meet the highest national and international standards.
- Experience and Specialization Validation: Beyond basic qualifications, Franance Health assesses the practical experience and specific specializations of practitioners. This allows patients to find the most suitable expert for their unique medical needs, whether it's a complex surgical procedure or a routine consultation.
- Commitment to Ethical Practices: The verification process includes an evaluation of a provider's adherence to ethical medical guidelines and patient rights. Franance Health partners with professionals who demonstrate a strong commitment to patient care, transparency, and professional integrity.
- Patient Safety First: The cornerstone of Franance Health's mission is patient safety. By thoroughly vetting each provider, they significantly reduce the risk of encountering unqualified or unethical practitioners, offering peace of mind to individuals and their families.
- Streamlined Access to Trusted Care: Franance Health simplifies the process of finding reliable healthcare. Their verified listings allow patients to quickly identify and connect with top-tier medical professionals, saving valuable time and reducing the anxiety often associated with seeking medical treatment.
Scope Of Work For Isolation Transformer Setup Service (Ot/icu)
This Scope of Work (SOW) outlines the services required for the setup, installation, and testing of isolation transformers within Operating Theatre (OT) and Intensive Care Unit (ICU) environments. The objective is to ensure safe and reliable power distribution, compliant with relevant medical electrical equipment standards.
| Phase | Activity | Description | Deliverables | Standard Specifications / Compliance |
|---|---|---|---|---|
| Site Survey and Assessment | On-site inspection to assess existing electrical infrastructure, power requirements, and spatial constraints for transformer installation. | Site survey report detailing power load analysis, cable routes, and installation feasibility. | IEC 60364-7-710 (Electrical installations of buildings – Part 7-710: Requirements for special installations and locations – Medical locations), NFPA 99 (Health Care Facilities Code). |
| Isolation Transformer Selection | Recommendation and procurement of appropriate isolation transformers based on power ratings, voltage, and environmental conditions. | Technical specifications of selected isolation transformers. | IEC 61558-2-15 (Safety of power transformers, reactors, reactants and combinations thereof – Part 2-15: Particular requirements for isolating transformers for the medical locations). |
| Unpacking and Positioning | Careful unpacking and positioning of the isolation transformer(s) in the designated location. | Transformer(s) securely mounted and positioned. | Manufacturer's installation guidelines. |
| Electrical Connections | Connecting the isolation transformer to the main power supply and to the downstream distribution panel for OT/ICU. | All electrical connections completed and terminated securely. | IEC 60364-7-710, local electrical codes. |
| Earthing and Bonding | Implementing proper earthing and bonding of the transformer and associated equipment for safety. | Approved earthing and bonding scheme implemented. | IEC 60364-7-710, AS/NZS 3003 (Medical electrical equipment - patient-connected electrical installations). |
| Cabling and Conduit Installation | Installation of appropriate cabling and conduits as per design for safe and organized power distribution. | All cables properly routed, supported, and protected within conduits. | IEC 60364-7-710, manufacturer's recommendations. |
| Pre-energization Checks | Verification of all electrical connections, earthing, and insulation integrity before energization. | Pre-energization test report. | IEC 60364-7-710. |
| Insulation Resistance Test | Measuring the insulation resistance between windings and earth. | Insulation resistance test report. | IEC 61558-2-15. |
| Load Testing | Testing the transformer under various load conditions to verify performance and stability. | Load test report, including voltage regulation and temperature rise. | IEC 61558-2-15, NFPA 99. |
| Protective Device Verification | Testing of circuit breakers, fuses, and other protective devices associated with the isolation transformer. | Protective device test report. | IEC 60364-7-710. |
| Grounding Continuity Test | Verifying the continuity of the protective earthing system. | Grounding continuity test results. | IEC 60364-7-710. |
| Leakage Current Measurement | Measuring touch and enclosure leakage currents. | Leakage current measurement report. | IEC 60601-1 (Medical electrical equipment - Part 1: General requirements for basic safety and essential performance), IEC 60364-7-710. |
| As-Built Drawings | Provision of updated electrical drawings reflecting the installed isolation transformer system. | Set of as-built electrical drawings. | N/A |
| Test Reports | Compilation of all test and commissioning reports. | Comprehensive test and commissioning report. | N/A |
| User Manual & Maintenance Guide | Provision of user manuals and maintenance guidelines for the installed isolation transformer. | User manual and maintenance guide. | Manufacturer's documentation. |
| Training | Basic training for hospital maintenance staff on the operation and basic maintenance of the isolation transformer. | Training session conducted and attendance recorded. | N/A |
Key Objectives of Isolation Transformer Setup Service
- To provide a safe and isolated power supply for sensitive medical equipment in OT/ICU.
- To minimize the risk of electric shock to patients and healthcare personnel.
- To ensure compliance with applicable medical electrical safety standards.
- To facilitate seamless integration of isolation transformers with existing power infrastructure.
- To provide comprehensive documentation of the installation and testing process.
Service Level Agreement For Isolation Transformer Setup Service (Ot/icu)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Isolation Transformer Setup Service, specifically designed for Operating Theater (OT) and Intensive Care Unit (ICU) environments. This service ensures the proper installation and initial testing of isolation transformers, crucial for patient safety and medical equipment reliability in critical care settings.
| Service Component | Response Time (Business Hours) | Resolution Time (Business Hours) | Uptime Guarantee |
|---|---|---|---|
| Initial Site Assessment & Scheduling | 24 Hours | N/A (Scheduling is dependent on client availability and technician availability, but initial contact and proposal within 24 hours) | N/A |
| On-site Setup & Installation (Planned) | Scheduled Appointment | Typically within 8-12 hours upon arrival, depending on complexity | N/A (Focus is on successful setup) |
| Critical Issue (Post-Setup within 48 hours) | 4 Business Hours | 8 Business Hours (for initial diagnosis and workaround/resolution plan) | 99.9% Uptime for the installed isolation transformer system during its operational warranty period (e.g., 90 days post-installation) |
| Non-Critical Issue (Post-Setup within 48 hours) | 8 Business Hours | 24 Business Hours (for resolution or patch) | 99.9% Uptime for the installed isolation transformer system during its operational warranty period |
| Routine Maintenance & Inspection (Scheduled) | As per agreed schedule | As per agreed schedule | N/A |
Service Scope and Objectives
- Ensuring the correct and safe installation of isolation transformers in OT/ICU environments.
- Verifying proper grounding and electrical isolation as per relevant medical standards.
- Performing initial power-up and functional testing of the transformer and connected circuits.
- Providing basic operational guidance to on-site personnel post-setup.
- Minimizing downtime and disruption during the setup process.
In-Depth Guidance
Frequently Asked Questions
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