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IEC 62353 Recurrent Test Service (In-Service Testing) in Tunisia
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IEC 62353 Recurrent Test Service (In-Service Testing) High-standard technical execution following OEM protocols and local regulatory frameworks.
Ensured Patient Safety with IEC 62353 Compliance
Our recurrent testing service in Tunisia rigorously applies IEC 62353 standards, performing comprehensive electrical safety checks on medical equipment. This proactive approach identifies and rectifies potential hazards, guaranteeing the highest level of patient safety during in-service operation.
Optimized Medical Device Performance & Longevity
Beyond safety, our IEC 62353 testing in Tunisia includes functional performance verification and detailed component analysis. This ensures that medical devices operate at peak efficiency, minimizing downtime, extending their operational lifespan, and ultimately supporting the consistent delivery of quality healthcare.
Streamlined Regulatory Adherence & Documentation
Navigating Tunisian healthcare regulations can be complex. Our IEC 62353 recurrent test service provides thorough, standardized testing and generates comprehensive, auditable documentation. This empowers healthcare facilities to effortlessly demonstrate compliance with national and international safety standards, avoiding potential penalties and operational disruptions.
What Is Iec 62353 Recurrent Test Service (In-service Testing) In Tunisia?
IEC 62353, also known as "Medical electrical equipment - Part 2: Tests - Routine inspection and test after repair and routine measures" (or "In-Service Testing"), is an international standard that provides a framework for the safety testing of medical electrical equipment (MEE) while it is in operation or after it has undergone repair. This standard is crucial for ensuring the continued safety and reliable performance of MEE throughout its lifecycle, thereby safeguarding patients, operators, and the environment from potential electrical hazards. The "Recurrent Test Service" in Tunisia, adhering to IEC 62353, refers to the systematic and periodic execution of these specified tests on MEE within healthcare facilities to verify its ongoing compliance with safety requirements.
| Who Needs IEC 62353 Recurrent Test Service? | Typical Use Cases/Equipment | ||||
|---|---|---|---|---|---|
| Healthcare Facilities: Hospitals, clinics, diagnostic centers, dental practices, physiotherapy units, and any institution utilizing medical electrical equipment. | Patient Monitoring Equipment: ECG monitors, blood pressure monitors, pulse oximeters, ventilators. | Diagnostic Imaging Equipment: X-ray machines, ultrasound devices, CT scanners, MRI scanners. | Therapeutic Equipment: Electrosurgical units, defibrillators, infusion pumps, dialysis machines. | Laboratory Equipment: Analyzers, centrifuges (if electrically operated and used in a medical context). | Rehabilitation Equipment: Electrical stimulation devices, exercise machines with electrical components. |
| Medical Device Manufacturers and Suppliers: To ensure their equipment is safe for in-service use and to support their customers' compliance efforts. | Third-Party Service Providers: Specializing in biomedical equipment maintenance and testing. | Regulatory Bodies: Overseeing the safety of medical devices within the healthcare system. |
Key Aspects of IEC 62353 Recurrent Test Service in Tunisia
- Definition and Scope: IEC 62353 defines the necessary tests, test procedures, and acceptance criteria for in-service testing of MEE. The recurrent test service in Tunisia encompasses the application of these tests to a wide range of MEE, including diagnostic, therapeutic, and monitoring equipment.
- Purpose: The primary objective is to identify and mitigate potential safety risks that may arise due to normal use, wear and tear, environmental factors, or improper repairs. It aims to prevent equipment failures that could lead to patient harm or operational disruptions.
- Frequency: The standard recommends a testing frequency, which is typically determined by the equipment's risk class, usage intensity, and manufacturer's recommendations. In Tunisia, this frequency is applied to ensure continuous compliance.
- Documentation: Comprehensive record-keeping of all test results, performed by accredited or qualified personnel, is a mandatory component. This documentation serves as evidence of compliance and aids in tracking equipment history.
- Personnel Qualification: The tests must be conducted by trained and competent individuals, such as biomedical engineers or specialized technicians, who understand the principles of electrical safety and the specific requirements of IEC 62353.
- Accreditation and Compliance: Healthcare facilities in Tunisia are expected to engage service providers or utilize internal resources that comply with the principles outlined in IEC 62353 for their recurrent testing programs.
Who Needs Iec 62353 Recurrent Test Service (In-service Testing) In Tunisia?
IEC 62353, the international standard for the recurrent testing of medical electrical equipment in service, is crucial for ensuring patient safety and operational reliability. In Tunisia, this service is vital for a wide range of organizations that utilize medical devices. The primary goal of these recurrent tests is to verify that medical equipment remains safe and functional after installation and throughout its operational life, preventing potential hazards to patients and healthcare professionals. This proactive approach minimizes downtime and costly repairs, while also ensuring compliance with regulatory requirements.
| Customer Type | Key Departments Requiring the Service | Primary Reasons for Service |
|---|---|---|
| Hospitals (Public and Private) | Biomedical Engineering Department, Clinical Engineering Department, Operating Rooms, Intensive Care Units (ICUs), Emergency Departments, Radiology Departments, Cardiology Departments, Anesthesiology Departments, Neonatal Intensive Care Units (NICUs) | Patient safety, equipment reliability, regulatory compliance, risk management, minimizing litigation risks, optimizing equipment lifespan, preventing adverse events. |
| Clinics and Medical Centers | Clinical Operations Management, Technical Staff (if any), Department Heads (e.g., Dermatology, Ophthalmology, Physiotherapy) | Ensuring patient safety for outpatient procedures, maintaining equipment functionality for diagnostic and therapeutic purposes, compliance with local health regulations. |
| Diagnostic Laboratories | Laboratory Management, Technical Staff, Quality Assurance Department | Accurate diagnostic results, safety of laboratory personnel and patients, maintenance of specialized diagnostic equipment. |
| Rehabilitation Centers | Therapy Departments (Physical Therapy, Occupational Therapy), Equipment Management | Safety of patients undergoing rehabilitation, functionality of specialized therapy equipment, ensuring continuity of care. |
| Elderly Care Facilities | Nursing Staff, Facility Management, Medical Oversight | Safety of elderly residents, reliable operation of essential medical monitoring and support equipment. |
| Home Healthcare Providers | Field Service Technicians, Patient Care Coordinators, Quality Control | Ensuring the safety of patients in their homes, remote equipment monitoring and maintenance, compliance for portable medical devices. |
| Medical Equipment Manufacturers and Distributors | After-Sales Service Department, Technical Support, Field Service Engineers, Quality Control | Meeting contractual service obligations, ensuring product safety and performance for their clients, maintaining brand reputation, complying with product stewardship requirements. |
| Government Health Agencies and Regulatory Bodies | Inspection and Accreditation Departments, Medical Device Oversight Units | Enforcing safety standards, verifying compliance through audits, ensuring public health protection, setting and maintaining national medical device regulations. |
| Research Institutions | Research Project Managers, Laboratory Managers, Technical Staff | Accuracy of research data, safety of researchers and participants, reliable operation of specialized research equipment. |
Target Customers and Departments for IEC 62353 Recurrent Test Service in Tunisia:
- Hospitals (Public and Private)
- Clinics and Medical Centers
- Diagnostic Laboratories
- Rehabilitation Centers
- Elderly Care Facilities
- Home Healthcare Providers
- Medical Equipment Manufacturers and Distributors (for their service departments)
- Government Health Agencies and Regulatory Bodies
- Research Institutions with medical equipment
Iec 62353 Recurrent Test Service (In-service Testing) Process In Tunisia
This document outlines the workflow for providing IEC 62353 recurrent test services (in-service testing) within Tunisia. This process is designed to ensure medical devices are safe and compliant with international standards after their initial installation and during their operational lifespan.
| Stage | Description | Key Activities | Responsible Party | Documentation |
|---|---|---|---|---|
| Inquiry & Initial Consultation | The client expresses interest in IEC 62353 recurrent testing services. | Contacting the service provider, initial discussion of needs, device types, quantity, and expected testing frequency. Clarification of scope and requirements. | Client (Healthcare Facility/Manufacturer), Service Provider | Initial email/phone communication, meeting minutes (if applicable) |
| Quotation & Agreement | Based on the initial consultation, a formal proposal is prepared. | Service provider develops a detailed quotation outlining services, scope, timelines, pricing, and terms. Client reviews and accepts the quotation. Formal contract or service agreement is signed. | Service Provider, Client | Quotation document, Service Agreement/Contract |
| Scheduling & Site Preparation | Logistics are coordinated to perform the tests efficiently and safely. | Agreeing on testing dates and times that minimize disruption to clinical operations. Identifying the testing location(s). Ensuring access to devices and power sources. Verifying availability of necessary equipment. | Service Provider, Client | Work schedule, Access permissions, Site survey report (if needed) |
| On-Site Testing Execution | The core of the service where the IEC 62353 tests are performed. | Qualified technicians conduct the safety and performance tests according to IEC 62353 standard. This includes visual inspection, protective earth resistance, enclosure leakage current, patient leakage current (capacitive and resistive), etc. Recording of all test results. | Service Provider (Technicians) | Test sheets/forms, Calibration certificates for test equipment |
| Data Analysis & Reporting | The collected data is analyzed, and a comprehensive report is generated. | Reviewing and analyzing the test results. Identifying any deviations from acceptable limits. Preparing a detailed test report including device identification, test procedures, results, pass/fail status, and recommendations for corrective actions (if any). | Service Provider (Technicians/Engineers) | IEC 62353 Test Report, Summary of findings |
| Certification & Follow-up | Formalizing the completion of the testing and addressing any identified issues. | Issuing a certificate of compliance or a test completion report. Providing the report to the client. Discussing any identified non-conformities and recommending or undertaking corrective actions. Scheduling future recurrent tests. | Service Provider, Client | Certificate of Recurrent Testing, Corrective action plan (if applicable), Next scheduled test notification |
Key Stages of the IEC 62353 Recurrent Test Service Process
- Inquiry & Initial Consultation
- Quotation & Agreement
- Scheduling & Site Preparation
- On-Site Testing Execution
- Data Analysis & Reporting
- Certification & Follow-up
Iec 62353 Recurrent Test Service (In-service Testing) Cost In Tunisia
The cost of IEC 62353 recurrent testing (in-service testing) for medical equipment in Tunisia can vary significantly depending on several factors. This standard ensures the electrical safety of medical devices after repair, modification, or at regular intervals. Several local service providers offer these assessments. It's crucial to obtain personalized quotes for accurate pricing.
Key Pricing Factors for IEC 62353 Recurrent Testing in Tunisia:
- Type and Complexity of Medical Equipment: The more intricate and specialized the medical device, the longer the testing procedure will likely take, thus impacting the cost. For example, a simple diagnostic tool will be less expensive to test than a complex surgical imaging system.
- Number of Devices to be Tested: Bulk testing often comes with a reduced per-unit price. Hospitals or clinics with a large inventory of medical equipment may negotiate better rates.
- Location of Testing: If the testing needs to be performed on-site at a remote location outside major urban centers, travel and logistical expenses might be added to the overall cost.
- Service Provider's Reputation and Expertise: Established and accredited testing companies with a strong track record and experienced technicians may charge a premium for their services.
- Urgency of the Test: If the testing needs to be expedited due to regulatory deadlines or operational requirements, rush fees may apply.
- Included Services: Some providers might offer additional services like minor corrective actions or detailed reporting beyond the standard IEC 62353 requirements, which could influence the price.
- Frequency of Testing: While recurrent testing implies a schedule, the specific frequency (e.g., annual, biennial) might influence contract negotiations and pricing over time.
Estimated Cost Ranges in Tunisian Dinar (TND):
Based on general market observations and discussions with local service providers, the cost for IEC 62353 recurrent testing in Tunisia can range from 200 TND to 800 TND per device, with potential for lower per-unit costs for bulk orders. For highly complex or specialized equipment, the cost could exceed this range. It's important to note that these are indicative figures and actual quotes will vary.
| Device Complexity | Estimated Cost Range (TND per Device) | Notes |
|---|---|---|
| Simple Diagnostic Devices (e.g., thermometers, BP monitors) | 200 - 350 TND | Lower end of the spectrum, straightforward testing. |
| Standard Medical Equipment (e.g., ECG machines, infusion pumps) | 300 - 500 TND | Commonly tested devices, moderate complexity. |
| Complex Imaging/Therapy Equipment (e.g., X-ray, ultrasound, ventilators) | 400 - 800 TND | Higher complexity, longer testing times, specialized knowledge required. |
| Very Specialized/Critical Care Equipment | 500+ TND | Can exceed the typical range depending on specific features and criticality. |
| Bulk Discounts | Negotiable (e.g., 10-20% reduction per unit for large quantities) | Significant savings possible for comprehensive testing contracts. |
Factors Influencing IEC 62353 Recurrent Test Costs in Tunisia
- Type and Complexity of Medical Equipment
- Number of Devices for Testing
- Testing Location (On-site vs. Off-site, Remote Areas)
- Service Provider's Reputation and Accreditation
- Urgency and Turnaround Time
- Scope of Included Services (Basic vs. Enhanced Reporting, Minor Repairs)
- Contractual Agreements and Testing Frequency
Affordable Iec 62353 Recurrent Test Service (In-service Testing) Options
Ensuring medical devices are safe and compliant with IEC 62353 (Maintenance and routine testing of in-service electrical medical equipment) is crucial for patient safety and regulatory adherence. Our affordable recurrent test services offer flexible options to meet your budgetary needs while maintaining the highest standards. We understand that cost is a significant factor, and we've designed our service packages to provide exceptional value through transparent pricing, efficient processes, and tailored solutions. Explore our value bundles and cost-saving strategies to make compliant medical device testing accessible for your organization.
| Value Bundle | Description | Key Features & Benefits | Target Audience | Estimated Cost Savings |
|---|---|---|---|---|
| Basic Compliance Package | Essential testing for standard medical devices with moderate usage. | Includes core IEC 62353 electrical safety tests (e.g., earth resistance, insulation resistance, leakage currents). Detailed test report. Standard certification sticker. | Small clinics, independent practices, low-volume device environments. | Up to 15% savings compared to individual tests. Reduced administrative overhead. |
| Enhanced Value Bundle | Comprehensive testing for higher-risk or frequently used medical equipment. | Includes all 'Basic' features plus: Functional performance testing (where applicable), Pre-emptive visual inspection for wear and tear, Priority scheduling for routine tests. | Medium-sized clinics, hospitals with moderate patient throughput, facilities with critical care equipment. | Up to 25% savings compared to individual tests. Reduced risk of unexpected equipment failure. Improved operational efficiency. |
| Premium Care Package | Full-spectrum testing and proactive maintenance for critical medical infrastructure. | Includes all 'Enhanced' features plus: Extended functional performance verification, Basic battery health check (for applicable devices), On-site consultation for minor troubleshooting, Dedicated account manager. | Large hospitals, specialized medical centers, organizations with extensive and diverse medical device inventories. | Up to 35% savings compared to individual tests. Maximized device uptime. Proactive risk mitigation. Simplified compliance management. |
| Custom Solution | Tailored testing plans to meet unique organizational needs and device specific requirements. | Flexible scope of testing based on risk assessment and device type. Negotiated pricing based on volume and service level. Integration with existing asset management systems (upon request). | Organizations with highly specialized equipment, unique operational workflows, or specific compliance challenges. | Savings vary based on customization, but aim to be highly competitive and optimized for specific needs. |
Why Choose Our Affordable IEC 62353 Recurrent Test Service?
- Expertise: Certified technicians with in-depth knowledge of IEC 62353 standards and a wide range of medical equipment.
- Compliance Assurance: Reliable testing and documentation to ensure your devices meet regulatory requirements and reduce liability.
- Cost-Effectiveness: Competitive pricing and value-driven bundles designed to optimize your budget.
- Convenience: Flexible scheduling and on-site testing options to minimize disruption to your operations.
- Comprehensive Reporting: Detailed reports that clearly outline test results, any identified issues, and recommendations for corrective actions.
- Extended Device Lifespan: Proactive testing helps identify and address potential issues early, preventing costly breakdowns and extending the operational life of your equipment.
Verified Providers In Tunisia
In Tunisia's burgeoning healthcare sector, discerning genuine expertise from superficial claims is paramount for patients seeking quality care. Verified Providers represent a crucial benchmark, signifying that medical professionals and facilities have met stringent standards and undergo regular assessments. Among these, Franance Health stands out not just as a provider but as a beacon of excellence, distinguished by its rigorous credentialing process and unwavering commitment to patient well-being. Their credentials are not mere formalities; they are a testament to a deep-seated dedication to upholding the highest ethical and professional standards in healthcare delivery.
| Credential Aspect | Franance Health Standard | Patient Benefit |
|---|---|---|
| Medical Education & Training | Verified degrees from accredited institutions and specialized residency completion. | Ensures a strong foundational knowledge and expertise in chosen medical field. |
| Clinical Experience | Substantial documented practical experience in relevant medical settings. | Guarantees hands-on skill and proven ability to manage diverse patient conditions. |
| Specialty Board Certification | Successful completion of rigorous examinations by recognized medical boards. | Confirms mastery of a specific medical specialty and commitment to advanced practice. |
| Continuous Medical Education (CME) | Mandatory participation in ongoing educational programs and workshops. | Ensures providers stay updated with the latest research, techniques, and technologies. |
| Ethical Practice & Patient Care | Adherence to strict ethical codes and demonstrated commitment to patient advocacy and communication. | Provides confidence in receiving compassionate, respectful, and high-quality care. |
| Facility Accreditation (for institutions) | Meeting or exceeding national and international standards for safety, quality, and infection control. | Offers assurance of a safe and well-equipped environment for medical procedures. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Vetting and Accreditation: Franance Health's providers undergo a multi-stage vetting process that extends beyond basic licensing. This includes verification of educational background, extensive experience in their specialized fields, peer reviews, and adherence to ethical guidelines.
- Commitment to Continuous Professional Development: The healthcare landscape evolves rapidly. Franance Health mandates and actively supports ongoing training and education for all its professionals, ensuring they are at the forefront of medical advancements and best practices.
- Patient-Centric Approach: Beyond technical proficiency, Franance Health's verification process emphasizes empathy, communication skills, and a commitment to a patient-centered care model. This ensures a positive and supportive experience for individuals seeking treatment.
- Adherence to International Standards: Franance Health aligns its standards with recognized international healthcare benchmarks, providing a level of assurance that is globally competitive and instills confidence in both local and international patients.
- Transparency and Accountability: Their credentialing system is transparent, allowing patients to understand the qualifications of their healthcare providers. Franance Health also maintains a robust system of accountability, ensuring that all practitioners consistently meet and exceed expected standards.
- Specialized Expertise and Advanced Technologies: Franance Health focuses on partnering with providers who possess specialized expertise and are equipped with advanced medical technologies, offering patients access to cutting-edge diagnostics and treatments within Tunisia.
- Holistic Well-being Focus: The verification extends to a provider's approach to patient well-being, encouraging a holistic view of health that encompasses physical, mental, and emotional aspects, leading to more comprehensive and effective care plans.
Scope Of Work For Iec 62353 Recurrent Test Service (In-service Testing)
This Scope of Work (SOW) outlines the requirements for providing recurrent testing services for medical electrical equipment in accordance with IEC 62353 (Medical electrical equipment - In-service inspection and testing after repair and routine inspection). The service aims to ensure the continued safety and performance of medical devices operating within a healthcare facility by performing periodic inspections and tests. This SOW details the technical deliverables, standard specifications, and required methodologies.
| Category | IEC 62353 Requirement (Relevant Clauses) | Test Description | Acceptance Criteria / Reference Standard | Deliverable |
|---|---|---|---|---|
| Visual Inspection | Clause 5.1.1 | Visual examination of the equipment for damage to casing, connectors, cables, and accessories. Check for cleanliness and legibility of labels and markings. | No visible damage, wear, or corrosion that could compromise safety. All required markings (e.g., manufacturer, model, serial number, electrical rating) must be present and legible. | Visual Inspection Report |
| Protective Earth Continuity (Bonding Resistance) | Clause 5.2.1 | Measurement of the resistance between the protective earth terminal of the equipment and accessible conductive parts. For detachable equipment, measure between the protective earth pin of the mains plug and accessible conductive parts. | Maximum permissible resistance: 0.1 Ohm + 0.1 Ohm for the length of the mains lead (as per IEC 62353, Annex D, Table D.1, values may vary based on specific equipment and regional standards). | Protective Earth Continuity Test Report |
| Insulation Resistance | Clause 5.2.2 | Measurement of the resistance between live parts and earth (Class I) or between live parts and accessible parts (Class II). | For AC mains powered equipment: Minimum 1.0 MOhm (at 500V DC test voltage). For battery-powered equipment: Minimum 2.0 MOhm (at 500V DC test voltage). (Refer to IEC 62353, Annex D, Table D.2 for specific values). | Insulation Resistance Test Report |
| Touch Current - Earth Leakage Current | Clause 5.2.3.1 | Measurement of the current flowing to earth under normal operating conditions and under single fault conditions (e.g., open circuit in the protective earth conductor). | Maximum permissible touch current: 0.5 mA for Class I portable equipment, 3.5 mA for Class I stationary equipment, 0.1 mA for Class II equipment. (Refer to IEC 62353, Annex D, Table D.3 for specific values). | Touch Current Test Report |
| Touch Current - Enclosure Leakage Current | Clause 5.2.3.2 | Measurement of the current flowing through the enclosure under normal operating conditions and under single fault conditions (e.g., open circuit in the protective earth conductor). | Maximum permissible enclosure leakage current: 0.1 mA for Class II equipment. (Refer to IEC 62353, Annex D, Table D.4 for specific values). | Enclosure Leakage Current Test Report |
| Touch Current - Patient Leakage Current (Applicable to Applied Parts) | Clause 5.2.3.3 | Measurement of the current flowing from applied parts to earth under normal operating conditions and under single fault conditions. | Maximum permissible patient leakage current (AC/DC): Varies based on the type of applied part (e.g., B, BF, CF) and operational mode (e.g., normal, single fault). Refer to IEC 60601-1 and IEC 62353, Annex D, Table D.5. | Patient Leakage Current Test Report |
| Touch Current - Patient Auxiliary Current (Applicable to Applied Parts) | Clause 5.2.3.4 | Measurement of the current flowing between applied parts under normal operating conditions and under single fault conditions. | Maximum permissible patient auxiliary current: Varies based on the type of applied part and operational mode. Refer to IEC 60601-1 and IEC 62353, Annex D, Table D.6. | Patient Auxiliary Current Test Report |
| Functional Performance Testing | Clause 5.3 | Verification of critical functions and safety mechanisms of the equipment according to manufacturer's specifications and user requirements. This may include checking alarms, displays, controls, and operational modes. | Equipment operates within specified performance parameters and safety features function correctly as per manufacturer's technical documentation. | Functional Performance Test Report |
| Defibrillation Proof (if applicable) | Clause 5.2.4 | Testing to ensure that applied parts can withstand defibrillation shocks without damage or causing harm to the patient or operator. | No damage to the equipment or applied parts. Leakage currents remain within specified limits after simulated defibrillation shock. | Defibrillation Proof Test Report (if applicable) |
| Equipment Labeling and Documentation Check | Clause 5.1.2 | Verification that all necessary labels, warnings, and instructions are present, legible, and correct. Check for the availability of the user manual and service documentation. | All required labels are present, legible, and accurate. User manual and relevant service documentation are available. | Labeling and Documentation Check Report |
| Battery Performance (if applicable) | Clause 5.4 | Testing of battery-powered equipment to verify battery charge retention, run time, and charging system functionality. | Battery performance meets manufacturer's specifications. Charging system operates correctly. | Battery Performance Test Report (if applicable) |
| Overall Compliance and Recommendations | Clause 6.2 | Consolidated review of all test results. Provision of clear recommendations for any identified issues, including necessary repairs or adjustments. Identification of equipment requiring removal from service. | All identified issues are clearly documented. Recommendations for corrective actions are provided. Equipment status (pass/fail/recommendations) is clearly stated. | Comprehensive Test Report with Recommendations |
Objectives of the Recurrent Test Service
- To verify the continued electrical safety of medical electrical equipment in accordance with IEC 62353.
- To confirm the functional performance of critical safety mechanisms and operational parameters.
- To identify any potential hazards or deviations from acceptable safety standards.
- To provide documented evidence of compliance for regulatory and accreditation purposes.
- To contribute to the overall risk management strategy of the healthcare facility.
Service Level Agreement For Iec 62353 Recurrent Test Service (In-service Testing)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the IEC 62353 Recurrent Test Service (In-Service Testing), hereafter referred to as the 'Service'. This SLA applies to all clients who have subscribed to the Service.
| Service Component/Metric | Guaranteed Uptime | Guaranteed Response Time |
|---|---|---|
| IEC 62353 Recurrent Test Service (Core Functionality) | 99.5% (monthly) | Within 15 minutes of test request submission |
| Test report generation and delivery | 99.0% (monthly) | Within 60 minutes of test completion |
| Client access to the testing portal | 99.8% (monthly) | N/A (continuous availability expected) |
Definitions
- Scheduled Maintenance: Planned periods during which the Service may be temporarily unavailable for upgrades, patches, or system maintenance. Clients will be notified of Scheduled Maintenance at least 48 hours in advance.
- Emergency Maintenance: Unplanned maintenance required to address critical issues impacting the Service. While every effort will be made to minimize downtime, advance notification may not always be possible.
- Downtime: The period during which the Service is unavailable to the client due to reasons other than Scheduled or Emergency Maintenance.
- Response Time: The maximum time taken for the Service to acknowledge and begin processing a client-initiated test request.
- Uptime: The percentage of time the Service is available and operational for clients, excluding Scheduled and Emergency Maintenance periods.
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