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Verified Service Provider in Tanzania
Hospital Furniture Repair Service (Beds/Wheelchairs/Trolleys) in Tanzania
Engineering Excellence & Technical Support
Hospital Furniture Repair Service (Beds/Wheelchairs/Trolleys) High-standard technical execution following OEM protocols and local regulatory frameworks.
Expert Bed Restoration & Maintenance
We specialize in the comprehensive repair and preventative maintenance of hospital beds, including mechanical, electrical, and hydraulic systems. Our certified technicians ensure optimal functionality and patient safety through meticulous inspections, component replacements, and lubrication, extending the lifespan of your critical equipment.
Wheelchair Mobility & Safety Assurance
Our dedicated service for hospital wheelchairs focuses on restoring full mobility and ensuring patient security. We address issues like frame integrity, braking systems, wheel bearings, and upholstery repairs, guaranteeing smooth operation and reliable performance for patient transport and accessibility across your facility.
Trolley Durability & Efficiency Enhancement
We offer specialized refurbishment services for hospital trolleys, from basic utility carts to specialized medical transport units. Our team expertly repairs and strengthens frames, replaces worn casters for effortless maneuverability, and ensures all locking mechanisms and shelves are secure, maximizing the efficiency and longevity of your essential trolleys.
What Is Hospital Furniture Repair Service (Beds/wheelchairs/trolleys) In Tanzania?
Hospital Furniture Repair Service (Beds/Wheelchairs/Trolleys) in Tanzania refers to the specialized provision of maintenance, restoration, and refurbishment for essential medical equipment used within healthcare facilities. This service addresses the functional degradation, physical damage, and wear-and-tear inherent in the constant utilization of items such as hospital beds, wheelchairs, and various types of trolleys. It encompasses a spectrum of technical interventions, from routine servicing and preventative maintenance to complex component replacement, structural repairs, and aesthetic restoration. The primary objective is to ensure the continued safe, efficient, and reliable operation of these critical assets, thereby supporting the delivery of quality patient care and optimizing operational workflows within Tanzanian healthcare institutions.
| Stakeholder/User | Need for Service | Typical Use Cases | Impact of Unmet Need |
|---|---|---|---|
| Hospitals (Public & Private) | Maintaining operational readiness and patient safety; extending equipment lifespan; reducing capital expenditure on new equipment. | Repair of malfunctioning hospital beds (e.g., hydraulic failure, broken side rails), damaged wheelchairs (e.g., flat tires, broken frames), and non-functional trolleys (e.g., seized wheels, bent frames). | Compromised patient care, increased risk of falls or injuries, operational disruptions, higher costs due to premature equipment replacement, and potential breaches of health and safety regulations. |
| Clinics & Health Centers | Ensuring availability of essential patient transport and support equipment. | Repair of basic beds, manual wheelchairs for patient mobility within the facility, and simple utility trolleys. | Limited patient mobility, inefficient staff workflow, potential for minor patient discomfort or inconvenience. |
| Specialized Medical Facilities (e.g., Rehabilitation Centers, Long-Term Care Homes) | Maintaining specialized equipment designed for patient comfort and therapeutic needs. | Repair of adjustable beds with specific therapeutic functions, specialized wheelchairs, and patient transfer trolleys. | Reduced therapeutic efficacy, patient discomfort, and potential for complications arising from poorly functioning equipment. |
| Medical Equipment Suppliers & Distributors | Providing after-sales service and warranty support; managing repairs for repossessed or returned equipment. | Facilitating warranty repairs, refurbishing pre-owned equipment for resale, and ensuring client satisfaction. | Reputational damage, loss of future business, and failure to meet contractual obligations. |
| Patients & Visitors | Ensuring safe and comfortable access to and from patient care areas. | Accessing functional wheelchairs for navigation within the facility, and safe transfer to and from hospital beds. | Difficulty in accessing services, increased risk of falls, and a negative patient experience. |
Key Components of Hospital Furniture Repair Services in Tanzania
- Diagnosis and Assessment: Thorough inspection to identify mechanical, electrical, and structural faults.
- Preventative Maintenance: Scheduled servicing to identify and rectify potential issues before they escalate.
- Component Replacement: Sourcing and fitting of original or compatible spare parts (e.g., castors, hydraulics, motors, upholstery).
- Structural Repairs: Welding, framework reinforcement, and chassis realignment for damaged beds, trolleys, and wheelchairs.
- Upholstery and Surface Restoration: Repair or replacement of damaged padding, vinyl, or paintwork to ensure hygiene and patient comfort.
- Electrical and Mechanical System Servicing: Maintenance and repair of motors, actuators, braking systems, and adjustment mechanisms.
- Sanitization and Sterilization: Post-repair cleaning and disinfection to meet infection control standards.
- Testing and Quality Assurance: Rigorous post-repair testing to confirm functionality, safety, and compliance.
- On-site and Off-site Repair Capabilities: Offering services at the healthcare facility or in dedicated workshops.
Who Needs Hospital Furniture Repair Service (Beds/wheelchairs/trolleys) In Tanzania?
Hospital furniture, particularly essential items like beds, wheelchairs, and trolleys, are the backbone of patient care and operational efficiency in healthcare facilities. In Tanzania, where access to reliable and well-maintained medical equipment is crucial, a dedicated hospital furniture repair service plays a vital role. This service addresses the common issues of wear and tear, damage, and general malfunction that affect these critical assets, ensuring they remain functional, safe, and hygienic for patients and staff. By extending the lifespan of existing equipment and preventing costly replacements, these services contribute to cost savings for healthcare providers and a more sustainable healthcare system.
| Department/Unit | Specific Needs for Furniture Repair | Impact of Unrepaired Furniture |
|---|---|---|
| Inpatient Wards (General & Specialized) | Hospital beds (adjustments, upholstery, castor replacement, frame integrity) | Patient discomfort, increased risk of falls, reduced nurse efficiency, potential for infection spread |
| Emergency Department (ER/A&E) | Stretchers/trolleys (wheel function, brake repair, upholstery) | Delayed patient transfer, compromised patient safety during emergencies, inability to manage patient flow |
| Outpatient Department (OPD) | Waiting area chairs/benches, examination couches | Patient dissatisfaction, limited capacity to see patients, potential for accidents |
| Surgical Wards/Operating Theatres | Surgical trolleys, instrument trolleys, anesthesia carts | Compromised sterility, delays in surgical procedures, risk of dropping instruments, staff frustration |
| Intensive Care Unit (ICU) / High Dependency Unit (HDU) | Specialized ICU beds (electronic function, side rail operation), vital signs trolleys | Critical patient safety risks, failure of life-sustaining equipment support, delayed critical interventions |
| Maternity Ward | Maternity beds, infant warmer trolleys | Compromised safety for mothers and newborns, potential for equipment malfunction during critical moments |
| Pediatric Ward | Pediatric beds (safety rails, size adjustments), play area furniture | Risk of injury to children, lack of age-appropriate facilities, reduced patient morale |
| Rehabilitation Department | Rehabilitation beds, therapy trolleys, specialized exercise equipment frames | Hindered patient progress, inability to provide essential therapy services, potential for injury |
| Pharmacy / Laboratory | Trolleys for medication/sample transport, storage racks | Risk of dropping or damaging medications/samples, workflow disruption, potential for errors |
| Logistics / Stores | General purpose trolleys, shelving units | Inefficient material handling, potential for damage to stored supplies, workplace accidents |
| Facilities Management / Maintenance Department | General workshop trolleys, access equipment (ladders, scaffolding) | Reduced efficiency in maintenance tasks, safety hazards for maintenance staff |
Target Customers for Hospital Furniture Repair Service in Tanzania
- Government-owned public hospitals (national, regional, and district levels)
- Private hospitals and clinics
- Missionary and non-governmental organization (NGO) hospitals
- Specialty hospitals (e.g., orthopedic, pediatric, maternity)
- Rehabilitation centers
- Medical training institutions with clinical facilities
- Emergency medical service providers
- Home healthcare providers with equipment pools
Hospital Furniture Repair Service (Beds/wheelchairs/trolleys) Process In Tanzania
This document outlines the typical workflow for a Hospital Furniture Repair Service specializing in beds, wheelchairs, and trolleys within Tanzania. The process is designed to ensure efficient, quality repairs and customer satisfaction, from the initial inquiry to the completion of the service.
| Stage | Description | Key Activities | Responsible Party | Key Documents/Outputs |
|---|---|---|---|---|
| Inquiry and Initial Contact | The process begins when a hospital or healthcare facility contacts the repair service provider with a request for furniture repair. | Receive inquiry (phone, email, website form). Identify furniture type, model, and nature of the problem. Gather initial client contact details. | Service Provider (Customer Service/Sales) | Inquiry Log, Initial Contact Record |
| Assessment and Quotation | A qualified technician visits the hospital to physically inspect the damaged furniture and determine the scope of work and cost. | Schedule on-site visit. Conduct thorough inspection of furniture. Identify required parts and labor. Prepare a detailed quotation outlining costs, estimated repair time, and warranty (if applicable). | Service Technician, Estimator | Assessment Report, Repair Quotation |
| Client Approval and Scheduling | The hospital reviews and approves the quotation, and a service schedule is agreed upon. | Submit quotation to the hospital. Obtain formal approval (e.g., Purchase Order, email confirmation). Schedule the repair work based on availability and urgency. | Hospital Procurement/Department Head, Service Provider (Sales) | Approved Quotation/Purchase Order, Service Schedule |
| Parts Procurement | The necessary spare parts are ordered and acquired to ensure timely completion of the repair. | Based on the assessment, order required spare parts from suppliers. Track procurement status. Receive and inspect delivered parts for quality. | Service Provider (Procurement/Logistics) | Purchase Orders for Parts, Parts Inventory Record |
| Repair Execution | The actual repair work is carried out by skilled technicians. | Transport furniture to the workshop (if necessary) or perform on-site repairs. Disassemble, clean, repair/replace damaged components. Reassemble and perform initial testing. | Service Technicians | Repair Job Card, Work-in-Progress Log |
| Quality Control and Testing | Ensuring the repaired furniture meets the required standards and is fully functional. | Conduct comprehensive functional testing of all repaired parts. Perform safety checks. Document test results. Final inspection for cosmetic finish. | Quality Control Officer, Lead Technician | Quality Control Report, Test Results |
| Delivery and Handover | The repaired furniture is returned to the hospital and handed over to the designated personnel. | Schedule delivery. Safely transport repaired furniture. Present the furniture to the hospital representative. Obtain sign-off on completion. | Service Provider (Logistics/Technician), Hospital Representative | Delivery Note, Acceptance Certificate/Sign-off Form |
| Invoicing and Payment | The hospital is billed for the services rendered, and payment is processed. | Issue a detailed invoice to the hospital. Follow up on payment. Process payment upon receipt. | Service Provider (Finance/Accounts), Hospital Finance Department | Invoice, Payment Receipt |
| After-Sales Support | Providing ongoing support and addressing any post-repair concerns. | Offer warranty on repairs. Handle any follow-up inquiries or minor issues. Maintain client relationship for future needs. | Service Provider (Customer Service) | Warranty Documentation, Customer Feedback Form |
Hospital Furniture Repair Service Process in Tanzania
- Inquiry and Initial Contact
- Assessment and Quotation
- Client Approval and Scheduling
- Parts Procurement
- Repair Execution
- Quality Control and Testing
- Delivery and Handover
- Invoicing and Payment
- After-Sales Support
Hospital Furniture Repair Service (Beds/wheelchairs/trolleys) Cost In Tanzania
Hospitals in Tanzania rely heavily on functional furniture like beds, wheelchairs, and trolleys to provide effective patient care. Over time, these essential items can experience wear and tear, requiring repair. The cost of hospital furniture repair services in Tanzania is influenced by several factors, making it difficult to provide a single definitive price. Understanding these factors will help healthcare facilities budget effectively for maintenance. The local currency for transactions in Tanzania is the Tanzanian Shilling (TZS).
| Service Type | Estimated Price Range (TZS) | Notes |
|---|---|---|
| Basic Wheelchair Repair (e.g., tire replacement, brake adjustment) | 15,000 - 50,000 | Covers simple mechanical fixes and common part replacements. |
| Trolley Repair (e.g., wheel replacement, frame straightening) | 20,000 - 70,000 | Varies based on the size, material, and number of wheels. |
| Standard Hospital Bed Repair (e.g., adjustable mechanism fix, frame reinforcement) | 50,000 - 250,000 | Can increase significantly if specialized parts or extensive welding are needed. |
| Electric Hospital Bed Repair (e.g., motor, control panel, actuator replacement) | 150,000 - 1,000,000+ | Highly dependent on the brand, model, and availability of electronic components. May require manufacturer-certified technicians. |
| Upholstery/Cushion Repair (for beds, wheelchairs, etc.) | 30,000 - 150,000 | Depends on the size of the area, type of material, and complexity of stitching. |
| Diagnostic Fee (if repair is not feasible or declined) | 10,000 - 30,000 | Some service providers may charge a fee to assess the damage. |
Key Pricing Factors for Hospital Furniture Repair in Tanzania:
- {"item":"Type of Furniture and Complexity of Repair","description":"More complex repairs on sophisticated equipment like electric hospital beds will naturally cost more than simple repairs on a standard wheelchair or a basic trolley. Issues like broken frames, malfunctioning electrical components, or worn upholstery will have varying price points."}
- {"item":"Severity of Damage","description":"Minor issues such as a loose bolt, a squeaky wheel, or a small tear in upholstery will be significantly cheaper to fix than major structural damage, broken mechanisms, or extensive damage to padding."}
- {"item":"Parts and Materials Required","description":"The availability and cost of replacement parts are a major determinant. If specialized or imported parts are needed, the overall repair cost will increase. Commonly available parts for basic repairs will be more affordable."}
- {"item":"Labor Costs and Technician Expertise","description":"Skilled technicians who specialize in medical equipment repair command higher labor rates. The time required to diagnose and complete the repair also contributes to labor costs."}
- {"item":"Service Provider and Location","description":"Larger, more established repair companies or those operating in major cities like Dar es Salaam might have higher overheads, reflecting in their pricing. Smaller, local workshops could offer more competitive rates."}
- {"item":"Urgency of Service","description":"Emergency or same-day repair services will typically incur a premium compared to scheduled or routine maintenance."}
- {"item":"Volume of Repairs","description":"Hospitals undertaking multiple repairs at once might be able to negotiate bulk discounts with service providers."}
Affordable Hospital Furniture Repair Service (Beds/wheelchairs/trolleys) Options
Our affordable hospital furniture repair service offers a cost-effective solution for maintaining your essential equipment, including hospital beds, wheelchairs, and trolleys. We understand the critical role these items play in patient care and the financial pressures faced by healthcare facilities. Therefore, we've developed flexible service options designed to maximize value and minimize your expenditure.
| Value Bundle Name | Included Services | Benefits | Estimated Cost Savings (vs. Individual Repairs) |
|---|---|---|---|
| Basic Tune-Up Bundle | Inspection and lubrication of moving parts for 5 beds or 10 wheelchairs/trolleys, minor adjustments. | Extends equipment lifespan, prevents minor issues from escalating, ensures basic functionality. | 10-15% |
| Comprehensive Care Package | Includes Basic Tune-Up, plus replacement of up to 2 standard parts (e.g., casters, brake pads) per item for a set quantity of equipment. | Addresses common wear-and-tear issues proactively, reduces emergency repair calls, predictable budgeting. | 15-20% |
| Full Restoration Plan | Includes Comprehensive Care, plus refurbishment of up to 3 major components per item (e.g., bed frame repair, wheelchair seat replacement) for a larger fleet of equipment. | Significantly extends the life of older equipment, avoids costly full replacements, maximizes return on investment. | 25-30% |
| Custom Bundle | Tailored to your specific needs and equipment inventory, based on a consultation. | Maximum flexibility, ensures you only pay for what you need, optimizes cost-effectiveness for unique situations. | Varies based on customization |
Key Service Offerings:
- Hospital Bed Repair: Addressing issues with frame integrity, electrical and manual mechanisms, upholstery, and safety features.
- Wheelchair Repair: Covering common problems like tire deflation, brake malfunctions, frame damage, and seat/backrest replacements.
- Trolley Repair: Focusing on caster replacements, frame straightening, shelf repairs, and handle fixes.
- Preventative Maintenance Programs: Regular check-ups and servicing to identify and address minor issues before they become costly breakdowns.
- On-site Service: Minimizing disruption to your operations by performing repairs directly at your facility.
- Parts Sourcing: Access to a wide range of compatible and quality replacement parts at competitive prices.
Verified Providers In Tanzania
In Tanzania's growing healthcare landscape, identifying trusted and qualified healthcare providers is paramount. Franance Health stands out as a beacon of excellence, offering a comprehensive network of verified providers who consistently meet rigorous standards. This commitment to quality ensures patients receive safe, effective, and patient-centered care. Franance Health's meticulous credentialing process and dedication to upholding the highest ethical practices make their network the optimal choice for individuals seeking reliable healthcare services in Tanzania.
| Credentialing Aspect | Franance Health's Standard | Benefit to Patients |
|---|---|---|
| Education and Training Verification | Thoroughly checks degrees, certifications, and training completion from recognized institutions. | Ensures providers possess the foundational knowledge and skills required for competent practice. |
| Licensure and Registration | Confirms all providers hold valid and current licenses and registrations with relevant Tanzanian medical boards. | Guarantees providers are legally authorized to practice and meet regulatory requirements. |
| Work History and Experience | Verifies past employment, roles, and the duration of clinical experience in relevant specialties. | Confirms providers have practical, hands-on experience in their areas of expertise. |
| Professional References | Contacts previous employers and colleagues to gather insights into a provider's performance and character. | Provides a well-rounded assessment of a provider's professional conduct and patient interaction. |
| Background Checks | Conducts checks for any disciplinary actions, malpractice claims, or criminal history. | Ensures patient safety by screening out providers with concerning past records. |
| Competency Assessments (where applicable) | May include peer reviews or evaluations of specific clinical skills for certain specialties. | Validates that providers can perform essential medical procedures effectively and safely. |
| Continuing Medical Education (CME) | Monitors and verifies that providers are actively participating in ongoing learning and professional development. | Ensures providers remain up-to-date with the latest medical knowledge, techniques, and best practices. |
Why Franance Health Providers are the Best Choice:
- Rigorous Vetting Process: Franance Health employs an exhaustive credentialing system that scrutinizes qualifications, experience, and licenses of all affiliated providers.
- Commitment to Quality and Safety: All verified providers adhere to strict quality control measures and patient safety protocols.
- Patient-Centered Care: Providers within the Franance Health network are dedicated to a patient-first approach, emphasizing communication, respect, and personalized treatment plans.
- Ethical Practice Standards: Franance Health ensures all its providers operate with the utmost integrity and adhere to professional ethical guidelines.
- Comprehensive Network: Access to a wide range of medical specialties and services across Tanzania, ensuring diverse healthcare needs are met.
- Continuous Professional Development: Franance Health encourages and supports ongoing training and education for its providers to stay abreast of the latest medical advancements.
- Transparent Information: Patients have access to clear and reliable information about their chosen healthcare provider's credentials and expertise.
- Improved Health Outcomes: By partnering with only the best, Franance Health contributes to better health outcomes for the Tanzanian population.
Scope Of Work For Hospital Furniture Repair Service (Beds/wheelchairs/trolleys)
This Scope of Work (SOW) outlines the requirements for a comprehensive repair service for hospital furniture, specifically focusing on beds, wheelchairs, and trolleys. The objective is to ensure the continued safe, functional, and hygienic operation of these critical medical assets. This SOW details the technical deliverables and standard specifications expected from the service provider.
| Category | Item Type | Scope of Work | Standard Specifications & Acceptance Criteria |
|---|---|---|---|
| Hospital Beds | Manual Beds | Inspection, cleaning, lubrication of moving parts, frame straightening, mattress repair/replacement, crank mechanism adjustment/replacement, wheel/caster replacement, safety feature checks (e.g., side rails). | Frame integrity: No visible cracks or significant deformation. Moving parts: Smooth operation without binding or excessive noise. Casters/Wheels: Smooth rolling, secure attachment, no flat spots. Side rails: Securely lock in up and down positions. Mattress: Free from tears, stains, and odors; appropriate firmness and support. |
| Hospital Beds | Electric Beds | All manual bed services plus: Actuator inspection/replacement, control panel functionality test, wiring checks, battery testing/replacement (if applicable), handset operation verification, emergency lowering system test. | Actuator performance: Smooth and consistent movement across full range. Control panel: All buttons functional, clear display. Wiring: No exposed wires, secure connections. Battery (if applicable): Holds charge, meets manufacturer specifications. Emergency lowering: Operates within specified timeframes. |
| Wheelchairs | Manual Wheelchairs | Frame inspection for bends/cracks, wheel/caster repair/replacement, tire inflation/replacement, brake system functionality check and adjustment, seat and back upholstery repair/replacement, footrest adjustment/replacement, general cleaning and disinfection. | Frame: Straight and structurally sound. Wheels/Casters: Spin freely, securely attached. Tires: Properly inflated, no significant wear. Brakes: Effectively hold the chair on an incline. Upholstery: Clean, free from tears or excessive wear. Footrests: Securely attached and adjustable. |
| Wheelchairs | Electric Wheelchairs | All manual wheelchair services plus: Motor and gearbox inspection/cleaning/lubrication, battery testing/replacement, joystick control functionality test, charger verification, wiring harness inspection, drive system performance check. | Motor/Gearbox: Quiet and consistent operation. Batteries: Meet manufacturer charge capacity. Joystick: Responsive and accurate control. Charger: Correctly charges batteries. Drive system: Smooth and controlled movement, correct speed. |
| Trolleys | General Purpose Trolleys | Frame inspection, shelf integrity check, wheel/caster repair/replacement, handle security and comfort check, general cleaning and disinfection. | Frame: Structurally sound, no loose joints. Shelves: Level, securely attached. Wheels/Casters: Roll freely, securely attached. Handle: Firmly attached, comfortable to grip. |
| Trolleys | Specialty Trolleys (e.g., Anaesthesia, Procedure) | All general trolley services plus: Drawer and mechanism function checks, specialized component testing (e.g., IV pole stability, defibrillator tray security), instrument tray alignment, accessory attachment checks. | Drawers/Mechanisms: Smooth operation, secure locking. Specialized components: Function as intended and meet safety standards. Instrument trays: Properly aligned and stable. |
| General | All Items | Regular scheduled preventive maintenance inspections as per manufacturer recommendations or hospital policy. Respond to emergency repair requests within agreed-upon timeframes. Provide detailed service reports for each repair, including parts used, labor hours, and recommendations. Ensure all repairs are performed in compliance with relevant health and safety regulations and hospital infection control protocols. Clean and disinfect all serviced equipment before returning to use. | Preventive Maintenance: Completed on schedule, documented. Emergency Response: Within [Specify Time, e.g., 4 hours] for critical items. Service Reports: Accurate, complete, submitted within [Specify Time, e.g., 24 hours] of completion. Compliance: All work meets current standards. Disinfection: Performed using hospital-approved disinfectants and procedures. |
Key Service Areas
- On-site and off-site repair capabilities
- Preventive maintenance scheduling
- Emergency repair response
- Parts procurement and inventory management
- Quality assurance and reporting
Service Level Agreement For Hospital Furniture Repair Service (Beds/wheelchairs/trolleys)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the hospital furniture repair service, covering beds, wheelchairs, and trolleys. The objective is to ensure minimal disruption to patient care and hospital operations.
| Service Category | Incident Severity | Response Time Guarantee | Resolution Time Target | Uptime Guarantee |
|---|---|---|---|---|
| Beds | Critical (e.g., fully non-functional, impacting multiple patients) | 1 Hour (from notification) | 4 Hours (from arrival) | 98% (scheduled maintenance excluded) |
| Beds | High (e.g., partial functionality impairment, impacting one patient) | 2 Hours (from notification) | 8 Hours (from arrival) | 98% (scheduled maintenance excluded) |
| Beds | Medium (e.g., cosmetic damage, minor functional issue) | 4 Business Hours (from notification) | 24 Business Hours (from arrival) | 98% (scheduled maintenance excluded) |
| Wheelchairs | Critical (e.g., un-usable, safety hazard) | 1 Hour (from notification) | 3 Hours (from arrival) | 97% (scheduled maintenance excluded) |
| Wheelchairs | High (e.g., impaired mobility, requires immediate attention) | 2 Business Hours (from notification) | 6 Business Hours (from arrival) | 97% (scheduled maintenance excluded) |
| Wheelchairs | Medium (e.g., minor wear and tear, cosmetic issues) | 8 Business Hours (from notification) | 48 Business Hours (from arrival) | 97% (scheduled maintenance excluded) |
| Trolleys | Critical (e.g., structural failure, safety hazard, preventing core function) | 1 Business Hour (from notification) | 4 Business Hours (from arrival) | 99% (scheduled maintenance excluded) |
| Trolleys | High (e.g., significant functional impairment, impacting workflow) | 4 Business Hours (from notification) | 12 Business Hours (from arrival) | 99% (scheduled maintenance excluded) |
| Trolleys | Medium (e.g., minor wear and tear, aesthetic issues) | 1 Business Day (from notification) | 3 Business Days (from arrival) | 99% (scheduled maintenance excluded) |
Scope of Services
- Repair and maintenance of all hospital-owned or leased beds (including standard, bariatric, electric, and pediatric).
- Repair and maintenance of all hospital-owned or leased wheelchairs (including standard, transport, and electric).
- Repair and maintenance of all hospital-owned or leased trolleys (including medication trolleys, linen trolleys, and procedure trolleys).
- Preventative maintenance as scheduled.
- Emergency repair services.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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