Home/Services/Refurbishment Upgrades Life Extension/Clinical Software Upgrade Service (PACS/RIS/Workstations) in Tanzania
Verified Service Provider in Tanzania
Clinical Software Upgrade Service (PACS/RIS/Workstations) in Tanzania
Engineering Excellence & Technical Support
Clinical Software Upgrade Service (PACS/RIS/Workstations) High-standard technical execution following OEM protocols and local regulatory frameworks.
Enhanced Diagnostic Accuracy & Workflow Efficiency
Upgraded PACS/RIS systems leverage AI-powered image analysis and intelligent workflow automation to reduce interpretation time, minimize errors, and accelerate patient diagnosis, leading to improved clinical outcomes for Tanzanian healthcare providers.
Secure & Scalable Cloud-Based Infrastructure
Our service deploys robust, cloud-hosted PACS/RIS solutions, offering enhanced data security, disaster recovery, and seamless scalability to meet the growing imaging needs of Tanzanian hospitals and clinics, ensuring reliable access to patient data.
Optimized Workstation Performance & User Experience
We provide and upgrade high-performance workstations pre-configured with advanced imaging viewing software, ensuring lightning-fast image loading, intuitive user interfaces, and compatibility with the latest diagnostic modalities, empowering Tanzanian radiologists with cutting-edge tools.
What Is Clinical Software Upgrade Service (Pacs/ris/workstations) In Tanzania?
The Clinical Software Upgrade Service for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated workstations in Tanzania refers to a specialized IT service focused on the maintenance, enhancement, and modernization of the digital infrastructure supporting medical imaging and radiology workflows within healthcare facilities. This service encompasses the systematic evaluation, planning, procurement, installation, configuration, testing, and deployment of updated versions or entirely new software solutions for PACS, RIS, and workstation components. The objective is to ensure these systems remain current with technological advancements, regulatory compliance, security best practices, and the evolving clinical needs of healthcare providers, ultimately improving diagnostic accuracy, operational efficiency, and patient care delivery in the Tanzanian context.
| Who Needs the Service | Typical Use Cases | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Hospitals and Healthcare Facilities: Public, private, and faith-based hospitals with radiology departments, imaging centers, and diagnostic clinics that utilize PACS and RIS to manage medical imaging workflows. | Upgrading from Outdated or Unsupported Software: When existing PACS/RIS versions reach their end-of-life, leading to security vulnerabilities, lack of vendor support, and incompatibility with new hardware or imaging modalities. | Expanding Imaging Capabilities: To support the integration of new imaging equipment (e.g., advanced MRI, CT scanners, digital radiography units) or to accommodate an increasing volume of imaging studies. | Improving Diagnostic Efficiency: To leverage advanced visualization tools, AI-powered diagnostic aids, or streamlined reporting functionalities that enhance radiologist productivity and diagnostic accuracy. | Enhancing Data Management and Archiving: To implement more robust, scalable, and compliant solutions for storing and retrieving large volumes of medical imaging data, ensuring long-term accessibility and data integrity. | Centralizing Imaging Services: For multi-site healthcare networks seeking a unified PACS/RIS infrastructure for centralized image management and remote access capabilities. | Meeting Regulatory or Accreditation Requirements: To ensure the imaging IT infrastructure adheres to evolving national healthcare regulations, data privacy laws, and international accreditation standards. | Implementing New Workflows: To deploy advanced functionalities like voice recognition for reporting, teleradiology capabilities, or integrated quality assurance tools. | Addressing Security Concerns: To mitigate risks associated with outdated software by implementing modern security patches, encryption, and access control mechanisms. | Optimizing IT Infrastructure: To replace legacy systems with more efficient, user-friendly, and cost-effective solutions that reduce IT maintenance overhead and improve overall system reliability. |
Key Components of Clinical Software Upgrade Service (PACS/RIS/Workstations) in Tanzania
- Needs Assessment & Planning: Evaluating current system performance, identifying deficiencies, and defining upgrade objectives, scope, and timelines. This includes assessing hardware compatibility and potential integration challenges.
- Software Selection & Procurement: Identifying and selecting appropriate PACS, RIS, and workstation software vendors and solutions based on functional requirements, scalability, interoperability standards (e.g., DICOM, HL7), and budget constraints. This involves managing procurement processes and licensing.
- Data Migration & Integration: Planning and executing the secure migration of existing imaging data (DICOM objects) and patient/study information (HL7 messages) from legacy systems to the new software. Ensuring seamless integration with existing hospital information systems (HIS) and electronic health records (EHR).
- Installation & Configuration: Deploying and configuring the upgraded software on PACS servers, RIS databases, and individual workstations. This includes setting up user roles, access controls, image routing rules, and workflow parameters.
- Testing & Validation: Conducting rigorous testing of all system functionalities, including image acquisition, storage, retrieval, viewing, reporting, and workflow automation. This involves user acceptance testing (UAT) to ensure the system meets clinical requirements.
- Training & Support: Providing comprehensive training to radiologists, technologists, IT administrators, and other end-users on the new software functionalities and best practices. Offering ongoing technical support and maintenance.
- Security & Compliance: Implementing robust security measures to protect sensitive patient data (HIPAA/GDPR equivalent considerations in Tanzania) and ensuring compliance with relevant national and international healthcare IT standards and regulations.
- Performance Optimization: Tuning system parameters to ensure optimal performance, speed, and reliability for high-volume imaging departments.
Who Needs Clinical Software Upgrade Service (Pacs/ris/workstations) In Tanzania?
In Tanzania, a clinical software upgrade service for PACS (Picture Archiving and Communication System), RIS (Radiology Information System), and workstations is crucial for healthcare facilities looking to enhance diagnostic accuracy, improve workflow efficiency, and ensure compliance with modern healthcare standards. These upgrades are not merely technical updates but strategic investments that can significantly impact patient care and operational effectiveness. The service addresses the growing need for advanced imaging analysis, seamless data integration, and robust IT infrastructure within the Tanzanian healthcare landscape, which is increasingly adopting digital solutions.
| Customer Type | Primary Departments Benefiting | Specific Needs Addressed by Upgrades | Key Benefits of Upgrades |
|---|---|---|---|
| Large Public Hospitals | Radiology, Cardiology, Oncology, Neurology, Pathology, Surgery | Handling increasing patient volumes, need for faster image retrieval and analysis, integration with EMR/EHR systems, compliance with national health data standards. | Improved diagnostic turnaround times, enhanced radiologist productivity, better inter-departmental communication, support for telemedicine initiatives, cost-effectiveness through optimized workflows. |
| Private Hospitals & Healthcare Groups | Radiology, Cardiology, Neurosurgery, Orthopedics, Gastroenterology | Maintaining competitive edge, offering advanced imaging services, ensuring data security and privacy, integrating with advanced diagnostic tools, seamless patient experience. | Attracting and retaining patients, enabling advanced treatment planning, improved patient safety, enhanced data analytics for service improvement, potential for increased revenue through advanced imaging. |
| Specialty Clinics | Cardiology (Echocardiography), Neurology (MRI/CT), Oncology (PET/CT) | Specific imaging modality integration, advanced post-processing capabilities, specialized reporting templates, integration with treatment planning software. | Precise diagnosis of complex conditions, tailored treatment strategies, improved patient outcomes in specialized fields, efficient workflow for niche imaging procedures. |
| Diagnostic Imaging Centers | Radiology, Ultrasound, Mammography | High-throughput image processing, efficient reporting, vendor-neutral archiving capabilities, integration with multiple imaging modalities, scalability to meet demand. | Increased operational efficiency, reduced report generation time, ability to handle diverse imaging requests, expanded service offerings, consistent image quality. |
| Medical Training Institutions | Radiology, Anatomy, Pathology, Medical Simulation Departments | Educational resource for trainees, integration with teaching files, simulation-based learning, remote access for faculty and students. | Enhanced medical education and training, development of future healthcare professionals, access to up-to-date diagnostic imaging techniques, research opportunities. |
Target Customers and Departments in Tanzania Requiring Clinical Software Upgrade Service (PACS/RIS/Workstations)
- Hospitals (Public and Private)
- Specialty Clinics (e.g., Cardiology, Oncology, Neurology)
- Diagnostic Imaging Centers
- Tertiary Care Facilities
- Medical Training Institutions with Clinical Rotations
- Government Health Agencies (for central monitoring and data management)
Clinical Software Upgrade Service (Pacs/ris/workstations) Process In Tanzania
This document outlines the standard workflow for the Clinical Software Upgrade Service, specifically for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated Workstations, as implemented in Tanzania. The process aims to ensure a smooth, efficient, and minimally disruptive upgrade, maintaining data integrity and operational continuity for healthcare facilities.
| Phase | Key Activities | Responsible Parties | Deliverables/Outcomes | Estimated Timeline (Indicative) | |
|---|---|---|---|---|---|
| Facility contacts vendor for upgrade. Vendor gathers initial information (current software version, hardware, number of users, specific requirements, budget). Site visit (if necessary) for detailed assessment of infrastructure and existing system. Preliminary proposal and quotation provided. | Healthcare Facility (IT Dept, Radiology Dept, Administration), Vendor (Sales, Technical Team) | Understanding of upgrade scope and requirements. Initial assessment report. Formal proposal and quotation. | 1-2 Weeks | |
| Formal agreement/contract signed. Detailed project plan developed (including timeline, responsibilities, communication plan, risk assessment, rollback strategy). Hardware/network compatibility checks. Procurement of necessary licenses and hardware. Scheduling of the upgrade (considering minimal disruption to clinical operations). User training needs assessment. | Healthcare Facility (Project Manager, IT Dept), Vendor (Project Manager, Technical Lead, Procurement) | Signed contract. Detailed Project Plan. Procured software licenses and hardware. Confirmed upgrade schedule. | 2-4 Weeks | |
| Data backup of current PACS/RIS and workstation configurations. Installation of any prerequisite software or operating system updates. Configuration of staging environment for testing (if applicable). Communication to all affected staff about the upcoming upgrade and scheduled downtime. User training on new features (if applicable, often done in advance or post-upgrade). | Healthcare Facility (IT Dept), Vendor (Technical Team) | Validated data backups. Staging environment ready. Staff informed and prepared. | 1-2 Weeks (concurrent with planning) | 1-2 Weeks |
| System downtime initiated as per schedule. Backup verification. Uninstallation of old software (if required). Installation of the new software version. Configuration of new system based on pre-defined requirements. Data migration (if applicable and necessary). Initial system testing by the vendor. | Vendor (Technical Team) | New software installed and configured. Basic system functionality confirmed. | 1-3 Days (depending on complexity) | |
| Joint User Acceptance Testing (UAT) by facility staff and vendor. Resolution of any identified issues or bugs. Final data verification and integrity checks. Go-live and commencement of operations with the new system. Post-upgrade support (warranty period, helpdesk, troubleshooting). Knowledge transfer and training for facility IT staff. Project closure and final sign-off. | Healthcare Facility (End-users, IT Dept), Vendor (Technical Team, Support Team) | Successful UAT and sign-off. Resolved issues. Operational new system. Post-upgrade support plan in place. Project closure report. | 1-2 Weeks (for UAT and initial support) |
Clinical Software Upgrade Service Workflow (Tanzania)
- Phase 1: Inquiry and Initial Assessment
- Phase 2: Planning and Preparation
- Phase 3: Pre-Upgrade Activities
- Phase 4: Upgrade Execution
- Phase 5: Post-Upgrade Verification and Support
Clinical Software Upgrade Service (Pacs/ris/workstations) Cost In Tanzania
The cost of upgrading Clinical Software, specifically Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated Workstations in Tanzania, is a complex equation influenced by several key factors. These factors determine the final price, which can vary significantly between healthcare facilities and the specific solutions implemented. It's important to understand these drivers to budget effectively for such critical infrastructure upgrades. The pricing is typically presented in Tanzanian Shillings (TZS).
| Service Component | Estimated Cost Range (TZS) | Notes |
|---|---|---|
| PACS/RIS Software Licensing (Perpetual) | 20,000,000 - 200,000,000+ | Highly variable based on vendor, features, and number of licenses. Excludes annual maintenance. |
| PACS/RIS Software Licensing (Subscription - Annual) | 5,000,000 - 50,000,000+ | Can be cost-effective for smaller facilities or those preferring OpEx. Includes updates and support. |
| PACS/RIS Servers (New Hardware) | 15,000,000 - 75,000,000+ | Depends on storage capacity, processing power, and redundancy requirements. |
| Medical Imaging Workstations (High-Performance) | 8,000,000 - 30,000,000+ per unit | Includes specialized monitors, graphics cards, and processing power for image analysis. Quantity dependent. |
| Implementation & Configuration | 5,000,000 - 50,000,000+ | Covers installation, setup, integration, and basic customization. Can be higher for complex integrations. |
| Data Migration | 2,000,000 - 20,000,000+ | Dependent on data volume, complexity, and format of existing data. |
| User Training | 1,000,000 - 10,000,000+ | Based on the number of trainees, duration, and depth of training. |
| Annual Support & Maintenance (for Perpetual Licenses) | 1,500,000 - 15,000,000+ per year | Typically 15-20% of the initial perpetual license cost. |
| Network Infrastructure Upgrades (if needed) | 3,000,000 - 30,000,000+ | Switches, cabling, bandwidth improvements to support large image files. |
Key Pricing Factors for Clinical Software Upgrades in Tanzania
- Software Licensing Model: Whether the software is licensed on a perpetual basis (one-time purchase with annual maintenance) or through a subscription model (SaaS - Software as a Service) has a significant impact on upfront costs and ongoing expenses.
- Scope of the Upgrade: This includes the number of modules being upgraded (e.g., basic PACS vs. advanced AI-powered analytics), the integration requirements with existing systems (e.g., hospital information systems - HIS), and the overall complexity of the implementation.
- Number of Users/Licenses: The more users or workstations that require access to the upgraded PACS/RIS, the higher the licensing and potentially hardware costs will be.
- Hardware Requirements: Upgrading software often necessitates upgrading or replacing existing hardware, including servers for PACS/RIS, high-performance workstations for image viewing and analysis, and potentially network infrastructure upgrades.
- Vendor and Solution Type: Different vendors offer varying levels of functionality, support, and pricing. Enterprise-level, feature-rich solutions will naturally be more expensive than smaller, more basic systems. Cloud-based solutions may have different pricing structures compared to on-premise deployments.
- Implementation and Customization Services: The cost of professional services for installation, configuration, data migration, integration with existing systems, and user training can be a substantial portion of the overall investment.
- Support and Maintenance Agreements: Annual support and maintenance contracts are crucial for ongoing updates, bug fixes, and technical assistance. The level of support (e.g., 24/7 vs. business hours) and the duration of the contract influence this cost.
- Data Migration: If existing data needs to be migrated from an old system to the new one, this process can be time-consuming and complex, adding to the implementation cost.
- Training: Comprehensive training for radiologists, technicians, and IT staff is essential for the successful adoption of the new system. The cost depends on the duration, depth, and number of training sessions required.
- Local vs. International Vendors: While international vendors often offer more advanced features, local Tanzanian IT companies or resellers might provide more cost-effective solutions, potentially with better understanding of local infrastructure and support needs. However, availability of specialized PACS/RIS expertise locally can be a factor.
- Hardware Specifications of Workstations: The processing power, RAM, graphics card capabilities, and monitor resolution of workstations are critical for efficient image viewing and manipulation. Higher-spec workstations will increase hardware costs.
Affordable Clinical Software Upgrade Service (Pacs/ris/workstations) Options
Upgrading your Clinical Software, including Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and clinical workstations, is crucial for maintaining efficiency, compliance, and technological advancement in healthcare. However, the perceived high cost can be a barrier. This guide explores affordable upgrade options, focusing on value bundles and effective cost-saving strategies. We aim to empower healthcare providers to make informed decisions without compromising on essential functionalities.
| Upgrade Component | Affordable Options | Cost-Saving Strategies | Value Bundle Examples | |
|---|---|---|---|---|
| PACS | Cloud PACS, Open-Source PACS, Refurbished Storage Hardware | Subscription models, phased storage expansion, vendor-provided data migration | Cloud PACS + basic archiving + remote access user licenses | On-premise PACS (refurbished servers) + data migration services + basic support contract |
| RIS | Cloud RIS, Modular RIS features, basic EMR integration | SaaS subscriptions, focus on essential modules initially, leverage existing EMR APIs | Cloud RIS + patient registration module + basic reporting tools | On-premise RIS (older version with support) + hardware refresh for workstations |
| Workstations | Refurbished high-performance workstations, thin clients, standardized hardware | Bulk purchasing, extended warranty options, standardized imaging monitors | Workstation bundle (refurbished workstation + high-resolution monitor + basic PACS viewer license) | Thin client solution + VDI server + standardized workstation refresh cycle |
| Integrated Solutions (PACS/RIS/Workstations) | Vendor-specific bundles, cloud-integrated platforms | Negotiate comprehensive package discounts, phased rollout of integrated components, long-term service agreements | Full cloud-based PACS/RIS suite with bundled workstation licenses and initial setup support | On-premise integrated solution with discounted hardware, software licenses, and bundled implementation & training services |
Key Considerations for Affordable Upgrades
- Cloud-Based Solutions: Moving to the cloud can significantly reduce upfront hardware costs and offer scalable subscription models.
- Modular Upgrades: Instead of a complete overhaul, consider upgrading individual components or modules as needed.
- Open-Source Software: Explore reliable open-source PACS and RIS solutions that can be customized and implemented at a lower cost.
- Refurbished Hardware: For workstations and some server components, consider high-quality refurbished options from reputable vendors.
- Phased Implementation: Break down the upgrade into manageable phases, allowing for budget allocation over time.
- Vendor Negotiation & Bundling: Leverage vendor relationships and negotiate for package deals that include multiple software and/or hardware components.
- Training & Support: Factor in the cost of training and ongoing support; consider bundled packages that include these services.
- Long-Term Total Cost of Ownership (TCO): Evaluate not just the initial purchase price but also ongoing maintenance, support, and upgrade costs.
Verified Providers In Tanzania
In Tanzania, ensuring access to reliable and ethical healthcare services is paramount. Verified providers, particularly those with strong credentials like Franance Health, stand out as the best choice for individuals seeking quality medical care. Franance Health's commitment to excellence is reflected in their rigorous vetting processes, comprehensive service offerings, and dedication to patient well-being, making them a trusted name in the Tanzanian healthcare landscape.
| Credential Type | Verification Standard | Franance Health's Approach |
|---|---|---|
| Medical Licenses | Government-issued and recognized by Tanzanian medical boards. | Franance Health meticulously verifies the validity and current standing of all medical licenses for their practitioners. |
| Professional Certifications | Specialized training and certifications from reputable institutions. | We ensure all specialists associated with Franance Health hold relevant and up-to-date professional certifications. |
| Experience and Track Record | Demonstrated history of successful patient outcomes and professional practice. | Franance Health evaluates the professional history and proven competence of each provider. |
| Ethical Conduct | Adherence to a strict code of medical ethics and professional conduct. | A core component of Franance Health's verification includes a thorough review of ethical standing and patient feedback. |
| Continuing Medical Education (CME) | Regular participation in ongoing training and education to stay current with medical advancements. | Franance Health mandates and tracks CME participation for all its affiliated healthcare professionals. |
Why Franance Health is the Best Choice for Verified Providers in Tanzania:
- Rigorous credentialing and vetting of all affiliated medical professionals.
- Commitment to ethical practices and patient-centered care.
- Comprehensive range of healthcare services, from primary care to specialized treatments.
- Focus on utilizing modern medical technologies and techniques.
- Strong emphasis on patient education and empowerment.
- Accessibility and affordability of services within the Tanzanian context.
- Positive patient testimonials and a growing reputation for reliability.
Scope Of Work For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Scope of Work (SOW) outlines the requirements and deliverables for a comprehensive clinical software upgrade service for the existing Picture Archiving and Communication System (PACS), Radiology Information System (RIS), and associated workstations. The objective is to ensure a seamless transition to the latest versions of the software, enhancing performance, security, and functionality while minimizing disruption to clinical operations. This SOW details the technical deliverables and standard specifications required for successful implementation.
| Phase/Activity | Description | Technical Deliverables | Standard Specifications / Requirements |
|---|---|---|---|
| Phase 1: Planning & Assessment | Detailed assessment of the current PACS/RIS/Workstation environment, including hardware compatibility, network infrastructure, data integrity, and user requirements. Development of a detailed project plan, risk assessment, and rollback strategy. | Current Environment Assessment Report, Project Plan, Risk Mitigation Strategy, Rollback Plan, Communication Plan. | Assessment to include all PACS/RIS/Workstation hardware models, operating system versions, network topology, existing integrations (e.g., EMR, modalities), and user roles. Project plan to adhere to ITIL best practices. Rollback plan must be tested and verified. |
| Phase 2: Procurement & Preparation | Procurement of necessary software licenses, hardware (if required), and staging of new software versions in a test environment. Preparation of upgrade scripts and testing procedures. | Procured Software Licenses, Staged Test Environment, Upgrade Scripts, Test Cases. | Licenses must be for the agreed-upon current versions. Test environment to mirror production as closely as possible (hardware, OS, network). Scripts to be thoroughly documented and version-controlled. |
| Phase 3: Testing & Validation | Comprehensive testing of the upgraded software in the test environment. This includes functional testing, performance testing, security testing, integration testing, and user acceptance testing (UAT). | Test Results Report, UAT Sign-off Document, Performance Benchmark Report, Security Vulnerability Assessment Report. | Testing must cover all core PACS/RIS functionalities, reporting workflows, image retrieval, modality integration, and user access controls. UAT to involve key clinical stakeholders. Performance testing to measure key metrics (e.g., image loading times, report generation times). |
| Phase 3.1: Data Migration & Archiving (if applicable) | Planning and execution of any necessary data migration or archiving from older versions or systems. This includes data cleansing, validation, and verification. | Data Migration Plan, Data Validation Report, Archive Strategy Document. | Migration plan to address data integrity, completeness, and downtime windows. Validation to include checksums and record counts. Archive strategy to comply with regulatory retention policies. |
| Phase 4: Deployment & Go-Live | Scheduled deployment of the upgraded software to the production environment during a planned downtime window. Execution of the rollback plan if issues arise. | Successful Deployment Confirmation, Go-Live Support Schedule. | Deployment to be conducted during off-peak hours. Communication to all stakeholders regarding downtime and go-live status. Post-go-live support to be readily available. |
| Phase 5: Post-Implementation Support & Handover | Provision of post-go-live support to address any immediate issues. Knowledge transfer to the internal IT team and comprehensive handover of all project documentation. Final sign-off. | Post-Go-Live Support Log, Training Materials, System Administration Guide, As-Built Documentation, Final Project Sign-off. | Support period to be clearly defined (e.g., 2 weeks). Training to cover administration, troubleshooting, and new feature utilization. As-built documentation to accurately reflect the deployed system configuration. |
| General Requirements | Adherence to all applicable healthcare regulations (e.g., HIPAA, GDPR) and security best practices throughout the project lifecycle. | Compliance Documentation. | All software versions to be fully licensed and supported by the vendor. Vendor to provide necessary support for the upgraded versions for a defined period. All personnel involved must undergo background checks and sign NDAs. |
Key Objectives
- Upgrade PACS, RIS, and workstation software to specified current versions.
- Ensure full compatibility and interoperability between upgraded systems.
- Minimize downtime and impact on radiology department workflow.
- Enhance system performance, security, and compliance with relevant regulations.
- Provide comprehensive training to end-users and IT support staff.
- Deliver detailed documentation for the upgraded environment.
Service Level Agreement For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Service Level Agreement (SLA) outlines the agreed-upon service standards for the Clinical Software Upgrade Service, specifically covering Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated Workstations. This SLA defines the response times for critical incidents and the guaranteed uptime for the software services.
| Service Component | Incident Severity | Response Time Target | Resolution Time Target | Guaranteed Uptime |
|---|---|---|---|---|
| PACS/RIS Core Functionality (Viewing, Reporting, Archiving) | Critical (System Unavailability, Major Data Corruption) | 1 Hour | 4 Business Hours | 99.9% (excluding scheduled maintenance) |
| PACS/RIS Core Functionality (Viewing, Reporting, Archiving) | High (Significant Performance Degradation, Limited Functionality) | 2 Business Hours | 8 Business Hours | 99.9% (excluding scheduled maintenance) |
| PACS/RIS Core Functionality (Viewing, Reporting, Archiving) | Medium (Minor Functionality Issues, User Experience Impact) | 4 Business Hours | 1 Business Day | 99.9% (excluding scheduled maintenance) |
| Workstation Clinical Applications (e.g., Viewer, Dictation Software) | Critical (Application Unavailability on multiple workstations) | 2 Business Hours | 6 Business Hours | 99.5% (excluding scheduled maintenance) |
| Workstation Clinical Applications (e.g., Viewer, Dictation Software) | High (Application Performance Issues on multiple workstations) | 4 Business Hours | 1 Business Day | 99.5% (excluding scheduled maintenance) |
| Workstation Operating System | Critical (OS Unavailability on multiple workstations) | 4 Business Hours | 1 Business Day | 99.0% (excluding scheduled maintenance) |
| General Upgrade Process (non-critical issues, configuration) | Low (Minor configuration adjustments, non-urgent requests) | 1 Business Day | 3 Business Days | N/A (Standard support) |
Scope of Service
- Upgrades and patching of PACS software.
- Upgrades and patching of RIS software.
- Upgrades and patching of workstation operating systems and clinical applications.
- Configuration and testing post-upgrade.
- Rollback procedures in case of upgrade failure.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your Clinical Software Upgrade Service (PACS/RIS/Workstations) in Tanzania project in Tanzania.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.