Verified Service Provider in Tanzania
Bio-Banking & Cryostorage in Tanzania
Engineering Excellence & Technical Support
Bio-Banking & Cryostorage solutions for Clinical & Diagnostic Labs. High-standard technical execution following OEM protocols and local regulatory frameworks.
Ultra-Low Temperature Storage for Critical Biological Samples
Securely preserving diverse biological materials, including genetic resources, disease surveillance samples, and rare species, at ultra-low temperatures (-80°C and below) within state-of-the-art cryostorage facilities across Tanzania. This ensures long-term viability and integrity for research, diagnostics, and conservation initiatives.
Robust Sample Tracking and Chain of Custody Management
Implementing advanced Laboratory Information Management Systems (LIMS) for precise tracking, inventory management, and secure chain of custody for every bio-sample. This guarantees data integrity, prevents sample loss, and facilitates efficient retrieval for authorized research and medical applications.
Decentralized Bio-Banking Network for National Health Security
Establishing a network of distributed bio-banking hubs and cryostorage units strategically located in key regions of Tanzania. This decentralized approach enhances accessibility, reduces transportation risks, and strengthens national capacity for rapid response to public health emergencies and scientific research.
What Is Bio-banking & Cryostorage In Tanzania?
Bio-banking and cryostorage in Tanzania represent critical infrastructure for the preservation and long-term storage of biological specimens. A bio-bank is a specialized facility designed to collect, process, preserve, and distribute biological samples for research, clinical, and diagnostic purposes. Cryostorage, a core component of bio-banking, involves preserving these biological materials at extremely low temperatures, typically using liquid nitrogen (-196°C) or ultra-low temperature freezers (-80°C). This process halts cellular and molecular degradation, ensuring the integrity and viability of the samples over extended periods. The service involves stringent protocols for sample collection, accessioning, processing (e.g., DNA extraction, cell isolation), aliquoting, labeling, and secure storage within controlled environments. Robust quality control measures are paramount to maintain sample integrity and traceability. Accessioning systems are designed to track each sample's origin, processing history, storage location, and associated metadata. Disaster recovery and contingency plans are integral to bio-banking operations, safeguarding against power failures, equipment malfunctions, and environmental disturbances.
| Typical Use Cases for Bio-Banking & Cryostorage in Tanzania | Description |
|---|---|
| Disease Surveillance and Epidemiology | Storage of blood, serum, tissue, or nucleic acid samples from individuals to track disease prevalence, monitor outbreaks, and conduct epidemiological studies for public health initiatives. |
| Genetic Research and Population Studies | Preservation of DNA, RNA, or other genetic material to study genetic variations, disease susceptibility, population history, and the genetic basis of local traits or diseases. |
| Drug Discovery and Development | Long-term storage of cell lines, patient-derived xenografts, or biospecimens for preclinical and clinical research aimed at identifying new therapeutic targets and developing novel drugs. |
| Personalized Medicine | Cryopreservation of patient samples for future genomic or proteomic analysis to guide treatment decisions and tailor therapies based on individual biological profiles. |
| Reference Collections and Archiving | Establishment of comprehensive collections of biological samples for future scientific inquiry, validation of diagnostic assays, and as a reference standard. |
| Environmental Monitoring and Ecotoxicology | Storage of samples from environmental matrices (water, soil, air) or biological organisms to assess environmental health, pollution levels, and the impact of environmental factors on health. |
| Conservation of Biodiversity | Cryopreservation of germplasm (sperm, eggs, embryos) or tissue samples from endangered or endemic species for genetic resource conservation and potential reintroduction programs. |
Who Needs Bio-Banking & Cryostorage in Tanzania?
- Research Institutions: Universities, national research centers, and independent research organizations conducting studies in genetics, infectious diseases, non-communicable diseases, environmental science, and public health.
- Healthcare Facilities: Hospitals, clinics, and diagnostic laboratories requiring the storage of patient samples for future clinical analysis, disease surveillance, and personalized medicine initiatives.
- Public Health Agencies: Government bodies involved in disease monitoring, outbreak investigations, vaccine development, and epidemiological studies.
- Biotechnology and Pharmaceutical Companies: Entities engaged in drug discovery, development, and clinical trials, necessitating the preservation of valuable biological materials.
- Conservation Organizations: Institutions focused on preserving genetic diversity of flora and fauna, particularly in the context of biodiversity research and ex-situ conservation.
- Forensic Laboratories: Agencies requiring the long-term storage of biological evidence for criminal investigations and identification purposes.
Who Needs Bio-banking & Cryostorage In Tanzania?
Bio-banking and cryostorage are vital for advancing medical research, diagnostics, and public health initiatives in Tanzania. By preserving biological samples, Tanzania can build robust datasets for understanding local disease patterns, developing targeted treatments, and ensuring the long-term availability of genetic resources and research materials. This infrastructure is crucial for both current and future scientific endeavors, promoting self-sufficiency in medical research and diagnostics, and potentially attracting international collaborations.
| Target Customer/Department | Specific Needs and Applications | Examples of Biological Samples |
|---|---|---|
| Academic/Medical Research Institutions (e.g., Muhimbili University of Health and Allied Sciences, Kilimanjaro Christian Medical University College) | Longitudinal studies, genetic research, infectious disease surveillance, drug discovery, clinical trials, rare disease research. Enabling retrospective analysis and collaborative research. | Blood (serum, plasma, buffy coat), tissue biopsies, DNA, RNA, urine, stool, saliva, clinical data. |
| Hospitals and Clinical Laboratories (e.g., Muhimbili National Hospital, Bugando Medical Centre) | Diagnostic reference banks, quality control of diagnostic tests, precision medicine initiatives, personalized treatment strategies, research on local disease prevalence and treatment outcomes. | Patient blood samples for serology, histology slides, stored microbial cultures, blood for genetic testing, cancer tissue samples. |
| Public Health Agencies (e.g., Tanzania Ministry of Health, National Institute for Medical Research - NIMR) | Disease surveillance (infectious and non-communicable), outbreak response, vaccine research and development, genomic epidemiology, monitoring population health trends, forensic investigations. | Pathogen samples (viruses, bacteria, parasites), environmental samples for disease vectors, blood for public health surveys, DNA for genetic screening programs. |
| Pharmaceutical and Biotechnology Companies (Local and International with operations in Tanzania) | Drug development and testing, pharmacogenomics, clinical trial sample management, development of diagnostic kits relevant to local diseases. | Patient samples for efficacy and safety testing, drug metabolite samples, genetic profiles of patient populations. |
| Government and Regulatory Bodies (e.g., Tanzania Food and Drugs Authority - TFDA) | Ensuring quality and safety of biological products, regulatory oversight of research and clinical trials, national genetic resource management. | Reference standards for drugs and diagnostics, samples for quality assurance. |
| Conservation and Biodiversity Programs | Preservation of genetic diversity of local flora and fauna for ecological research, potential bioprospecting, and conservation efforts. | Plant tissues, animal tissues, microbial samples from natural environments. |
| Forensic Science Departments | Establishing DNA databases for criminal investigations, identification of victims, and paternity testing. | DNA samples from crime scenes, reference samples from individuals. |
Who Needs Bio-Banking & Cryostorage in Tanzania? Target Customers and Departments
- Researchers and Scientists
- Healthcare Providers
- Public Health Agencies
- Pharmaceutical and Biotechnology Companies
- Government and Regulatory Bodies
- Educational Institutions
Bio-banking & Cryostorage Process In Tanzania
This document outlines the comprehensive workflow for bio-banking and cryostorage processes in Tanzania, from initial inquiry to the successful execution of services. It covers the essential steps involved in sample submission, processing, storage, and retrieval, ensuring adherence to best practices and regulatory requirements within the Tanzanian context.
| Stage | Key Activities | Considerations in Tanzania | Responsible Party |
|---|---|---|---|
| Inquiry & Consultation | Understanding client needs, service offerings, pricing, sample suitability. | Awareness of specific research areas and ethical guidelines prevalent in Tanzania. Local regulatory bodies. | Client, Bio-bank Representative |
| Proposal & Agreement | Developing a detailed proposal, negotiating terms, signing contract/MOU. | Compliance with Tanzanian contract law, intellectual property considerations, data protection regulations. | Bio-bank Management, Client |
| Sample Submission Planning | Coordinating sample shipment, packaging, labeling, temperature control. | Adherence to Tanzanian Customs and import/export regulations for biological materials. Quarantine protocols if applicable. | Client, Bio-bank Logistics |
| Sample Receipt & Verification | Receiving samples in a controlled environment, checking against documentation. | Verification against ethical approvals obtained in Tanzania, ensuring proper chain of custody documentation. | Bio-bank Receiving Team |
| Sample Processing & Aliquoting | Executing pre-defined SOPs for sample preparation and division. | Utilizing validated protocols suitable for local resources, ensuring trained personnel. | Bio-bank Technical Staff |
| Quality Control (QC) & Characterization | Assessing sample viability, purity, and other relevant metrics. | Establishing QC parameters aligned with international standards but feasible within the Tanzanian context. | Bio-bank QC Department |
| Data Entry & Cataloging | Recording detailed information in LIMS. | Adherence to Tanzanian data privacy laws (e.g., POPIA if applicable), anonymization/pseudonymization practices. | Bio-bank Data Management Team |
| Cryostorage Preparation | Preparing samples for long-term frozen storage. | Ensuring availability of appropriate consumables and cryoprotective agents. | Bio-bank Technical Staff |
| Cryostorage Placement | Storing samples in designated cryostorage units with temperature monitoring. | Reliability of power supply, robust alarm systems, disaster recovery plans relevant to local infrastructure. | Bio-bank Storage Team |
| Ongoing Monitoring & Maintenance | Continuous monitoring of storage conditions, equipment maintenance. | Regular checks for power outages, maintenance of generators and backup systems. | Bio-bank Facilities/Operations Team |
| Retrieval Request | Client submits formal request for sample retrieval. | Verification against consent forms and access policies approved by Tanzanian ethical review boards. | Client, Bio-bank Retrieval Coordinator |
| Sample Retrieval & QC | Retrieving samples, performing integrity checks. | Ensuring minimal exposure to room temperature, prompt return to storage if not immediately dispatched. | Bio-bank Retrieval Team |
| Sample Dispatch | Securely packaging and shipping retrieved samples. | Compliance with Tanzanian shipping regulations for biological materials, ensuring reliable courier services. | Bio-bank Logistics |
| Reporting & Archiving | Generating final reports, archiving all documentation. | Secure and long-term digital and physical archiving of all records according to Tanzanian retention policies. | Bio-bank Administration & Data Management |
Bio-Banking & Cryostorage Process Workflow in Tanzania
- Inquiry & Consultation: Potential clients initiate contact to understand available services, pricing, and suitability for their sample types. This stage involves detailed discussions regarding sample requirements, expected volumes, and specific storage conditions.
- Proposal & Agreement: Based on the consultation, a formal proposal is generated, detailing the scope of work, timelines, costs, and terms of service. Upon agreement, a contract or Memorandum of Understanding (MOU) is signed.
- Sample Submission Planning: Coordinated planning for sample shipment, ensuring proper packaging, labeling, and temperature control during transit. This includes adherence to any specific Tanzanian import/export regulations for biological materials.
- Sample Receipt & Verification: Upon arrival, samples are received in a controlled environment. A thorough check is conducted against the submitted documentation (e.g., manifest, consent forms) to verify sample identity, quantity, and integrity.
- Sample Processing & Aliquoting: Samples are processed according to pre-defined Standard Operating Procedures (SOPs). This may involve DNA/RNA extraction, cell isolation, or other preparatory steps. Aliquoting into smaller, manageable units for long-term storage is also performed.
- Quality Control (QC) & Characterization: Critical quality control measures are implemented to assess sample viability, purity, and other relevant characteristics. This might include cell viability assays, DNA quantification, or pathogen screening, depending on sample type and client needs.
- Data Entry & Cataloging: Comprehensive data is entered into the bio-bank's Laboratory Information Management System (LIMS). This includes unique sample identifiers, donor information (anonymized or pseudonymized as per consent), processing details, QC results, and storage location.
- Cryostorage Preparation: Processed and cataloged samples are carefully prepared for cryostorage, utilizing appropriate cryoprotective agents and containment systems (e.g., cryovials, cryobags).
- Cryostorage Placement: Samples are meticulously placed in designated cryostorage units (e.g., liquid nitrogen freezers, -80°C freezers) with strict adherence to temperature monitoring and alarm systems. Location within the storage unit is precisely recorded.
- Ongoing Monitoring & Maintenance: Continuous monitoring of storage unit temperatures, alarms, and backup power systems is crucial. Regular maintenance of equipment and inventory checks are performed.
- Retrieval Request: Clients submit formal requests for sample retrieval, specifying the exact samples required and the intended use. This process is governed by pre-approved access policies and consent.
- Sample Retrieval & QC: Requested samples are retrieved from storage by trained personnel. A QC check is performed to ensure the correct samples are retrieved and their integrity is maintained during the retrieval process.
- Sample Dispatch: Retrieved samples are packaged securely and dispatched to the client, following appropriate shipping protocols and any relevant Tanzanian regulations for biological material transport.
- Reporting & Archiving: Final reports are generated for clients, detailing the services provided, QC results, and sample status. All associated documentation and data are archived securely within the bio-bank's systems.
Bio-banking & Cryostorage Cost In Tanzania
Bio-banking and cryostorage services in Tanzania are a growing field, essential for preserving biological samples for research, medical diagnostics, and future therapeutic applications. The cost associated with these services is influenced by several key factors, making a precise universal price difficult to pinpoint. Understanding these factors is crucial for individuals and institutions planning to utilize bio-banking and cryostorage facilities. The local currency, the Tanzanian Shilling (TZS), is used for all pricing. Factors influencing cost include the type of biological sample, the required storage duration, the specific cryostorage conditions (e.g., temperature, nitrogen vapor vs. liquid), the volume of samples, and the level of associated services (e.g., sample accessioning, inventory management, retrieval, quality control). Facilities may also have different pricing structures based on whether they are academic, research-oriented, or private commercial entities. Due to the nascent nature of widespread bio-banking in Tanzania, pricing can be highly variable and often subject to negotiation, especially for large-scale projects. However, a general estimation of cost ranges can be provided to give a foundational understanding.
| Service Component | Estimated Monthly Cost Range (TZS) | Notes |
|---|---|---|
| Basic Cryostorage (per sample, standard volume) | 15,000 - 50,000 TZS | Covers temperature-controlled space. Price varies by temperature and volume. Discounts for bulk storage. |
| Long-Term Cryostorage (per sample, standard volume) | 20,000 - 70,000 TZS | Typically for durations exceeding 1 year. May include enhanced monitoring and backup systems. |
| Sample Processing & Accessioning (per sample) | 20,000 - 100,000 TZS | Includes initial handling, aliquoting, labeling, and data entry. Complex processing increases cost. |
| Inventory Management & Reporting (per annum) | 100,000 - 500,000 TZS | Covers digital tracking, regular audits, and generation of status reports. Varies by complexity of system. |
| Sample Retrieval (per request) | 10,000 - 40,000 TZS | Cost per aliquot or tube retrieved. May be higher for urgent requests or large retrievals. |
| Specialized Storage (e.g., live cells, large tissue samples) | Negotiable / Higher | Requires specific media, more frequent monitoring, and potentially different storage units. |
| Initial Setup/Onboarding Fee | 50,000 - 200,000 TZS | May be a one-time fee for establishing the bio-banking account and initial consultation. |
Factors Influencing Bio-Banking & Cryostorage Costs in Tanzania
- Type of Biological Sample (e.g., blood, tissue, cells, DNA)
- Volume and Number of Samples
- Required Storage Duration (short-term vs. long-term)
- Cryostorage Conditions (e.g., -80°C freezer, liquid nitrogen vapor phase, liquid nitrogen liquid phase)
- Associated Services (e.g., sample processing, labeling, inventory management, retrieval, data management, quality assurance)
- Facility Type (academic, research, private commercial)
- Accreditation and Quality Standards of the Facility
- Security and Monitoring Systems
Affordable Bio-banking & Cryostorage Options
Securing your biological samples for the future is a crucial decision, and it doesn't have to break the bank. Affordable bio-banking and cryostorage solutions are available through strategic planning, understanding value bundles, and implementing cost-saving measures. This guide explores how to achieve cost-effective long-term preservation of your valuable biological materials.
| Value Bundle Component | Description | Cost-Saving Implications |
|---|---|---|
| Tiered Storage Plans | Providers often offer different storage tiers based on volume, duration, or sample type. Choosing a plan that accurately reflects your needs is essential. | Avoid overpaying for services you don't require. Longer-term plans often have per-sample discounts. |
| Bulk Storage Discounts | Storing a large number of samples at once can often unlock significant discounts. | Negotiate better rates when committing to larger volumes. |
| Bundled Services | Many providers offer packages that combine storage with services like sample accessioning, inventory management, and even aliquoting. | Reduces the need to outsource individual services, leading to overall cost reduction and streamlined operations. |
| Long-Term Commitment Incentives | Committing to storage for 5, 10, or more years can result in substantial price reductions. | Allows for predictable budgeting and significant savings over the lifespan of the storage. |
| Standardized Cryo-containers | Using the provider's standard, approved cryo-containers can sometimes reduce handling fees or be included in the storage cost. | Avoids potential surcharges for custom or incompatible storage solutions. |
| Off-Peak Storage Options | While less common, some providers might offer slight discounts for samples that can be stored during less in-demand periods. | A niche option, but worth inquiring about for less time-sensitive samples. |
Key Considerations for Affordable Bio-Banking
- Sample Type and Volume: Different sample types (e.g., cells, tissues, DNA, plasma) and the volume you need to store will influence costs. Longer-term storage for sensitive samples like stem cells may incur higher fees than short-term storage for less delicate samples.
- Storage Duration: The longer you intend to store your samples, the more significant the cumulative costs. Many providers offer tiered pricing based on storage duration, with discounts for longer commitments.
- Location and Accessibility: Proximity to your research facility or clinic can impact transportation costs and turnaround times. While not always the cheapest, a closer facility can offer operational efficiencies.
- Service Level Agreements (SLAs): Understand the level of service included. Basic storage might be cheaper, but consider if you need features like sample tracking, inventory management, emergency backup, or specialized handling.
- Provider Reputation and Reliability: While cost is important, never compromise on the reliability of the bio-banking facility. A reputable provider with a proven track record of sample integrity is paramount.
- Regulatory Compliance: Depending on your sample type and intended use (e.g., clinical samples, research), you may need a provider that adheres to specific regulatory standards (e.g., CLIA, ISO). Compliance can add to costs but is non-negotiable for certain applications.
Verified Providers In Tanzania
In Tanzania's healthcare landscape, identifying genuinely verified and high-quality providers is paramount for ensuring effective and safe medical care. Franance Health stands out as a leader in this regard, offering a network of credentialed professionals and facilities. This document outlines why Franance Health's rigorous verification process and commitment to excellence make them the optimal choice for individuals and organizations seeking reliable healthcare services in Tanzania.
| Provider Type | Franance Health Verification Process | Why This Matters for You |
|---|---|---|
| Hospitals & Clinics | Verification includes facility accreditation, adherence to safety protocols, availability of essential equipment, and qualified medical staff. | Ensures access to well-equipped facilities with trained personnel, leading to better diagnostic accuracy and treatment outcomes. |
| Specialist Doctors | Verification confirms medical degrees, specialist certifications, residency completion, and a clean professional record through peer reviews and background checks. | Guarantees that you are being treated by highly qualified experts with proven experience in their respective fields. |
| General Practitioners | Verification assesses primary medical qualifications, licensing, and a track record of continuous professional development. | Provides confidence in receiving competent and compassionate primary care for a wide range of health concerns. |
| Diagnostic Laboratories | Verification includes accreditation of the lab, quality control measures, and competency of technicians and pathologists. | Assures the accuracy and reliability of your medical test results, crucial for effective diagnosis and treatment planning. |
| Pharmaceutical Services | Verification confirms adherence to dispensing regulations, proper storage of medications, and the authenticity of pharmaceuticals. | Ensures you receive safe, genuine, and correctly dispensed medications, protecting your health from counterfeit or substandard drugs. |
What Makes Franance Health the Premier Choice?
- Comprehensive Provider Vetting: Franance Health employs an exhaustive vetting process that goes beyond basic licensing. This includes rigorous background checks, confirmation of specialized training and certifications, and a thorough review of professional history and patient feedback.
- Commitment to Quality Standards: Adherence to internationally recognized quality standards is a cornerstone of Franance Health's operations. This ensures that all affiliated providers and facilities meet and exceed expectations for patient care, safety, and hygiene.
- Diverse Range of Specialties: The Franance Health network encompasses a wide spectrum of medical specialties, from general practice to highly specialized fields. This breadth of expertise ensures that patients can find the right provider for their specific health needs.
- Patient-Centric Approach: Franance Health prioritizes the patient experience. This translates to accessible services, clear communication, and a focus on building trust and long-term relationships between patients and their healthcare providers.
- Technological Integration: Leveraging modern technology, Franance Health facilitates seamless appointment booking, access to medical records, and efficient communication channels, enhancing the overall healthcare delivery system.
- Ethical Practices and Transparency: Integrity and transparency are core values. Franance Health is committed to ethical medical practices and maintains clear communication regarding costs, treatment options, and provider qualifications.
Scope Of Work For Bio-banking & Cryostorage
This document outlines the Scope of Work (SOW) for the establishment and operation of a bio-banking and cryostorage facility. It details the technical deliverables required and the standard specifications to be adhered to, ensuring the integrity, safety, and accessibility of biological samples for research and clinical purposes.
| Parameter | Standard Specification | Notes |
|---|---|---|
| Cryostorage Temperature | ≤ -150°C (for ultra-low temperature freezers) | Liquid nitrogen vapor phase storage may be required for long-term viability of certain sample types. |
| Temperature Fluctuation | ± 2°C within the storage chamber | Minimizes freeze-thaw cycles and sample degradation. |
| Alarm System Thresholds | Configurable, typically set 5°C above/below target temperature | Alerts for deviations from optimal storage conditions. |
| Backup Power Supply | Uninterruptible Power Supply (UPS) and/or generator backup for critical equipment | Ensures continuous operation during power outages. |
| LIMS Functionality | Sample registration, tracking, inventory management, audit trails, reporting capabilities | Must be compliant with data privacy regulations (e.g., GDPR, HIPAA). |
| Sample Labelling | Barcode or RFID enabled, human-readable, resistant to cryostorage conditions | Ensures unambiguous sample identification. |
| Container Material | Cryogenic-grade, inert materials (e.g., polypropylene) | Prevents leaching and interaction with sample contents. |
| Decontamination Procedures | Validated cleaning protocols for all equipment and surfaces | Prevents cross-contamination. |
| Personnel Training | Documented training records, competency assessments | Covers biosafety, sample handling, equipment operation, and emergency procedures. |
| Security Access | Role-based access control for LIMS and physical facility | Protects against unauthorized access to samples and data. |
| Environmental Monitoring Data Logging | Continuous logging of temperature, humidity, and CO2 levels | Provides historical data for quality assurance and troubleshooting. |
| Biosafety Level (BSL) | Appropriate BSL for handled biological materials | Ensures safety of personnel and containment of biohazards. |
Key Technical Deliverables
- Design and construction of bio-bank facility (if applicable)
- Procurement and installation of cryostorage units (e.g., ultra-low temperature freezers, liquid nitrogen dewars)
- Implementation of a robust Laboratory Information Management System (LIMS) for sample tracking and management
- Development and validation of Standard Operating Procedures (SOPs) for sample collection, processing, storage, retrieval, and disposal
- Establishment of a comprehensive Quality Management System (QMS) compliant with relevant standards (e.g., ISO 9001, ISO 20387)
- Installation and configuration of environmental monitoring systems (temperature, humidity, CO2)
- Implementation of security systems (access control, surveillance)
- Establishment of a disaster recovery and business continuity plan
- Training of personnel on bio-banking procedures, safety protocols, and equipment operation
- Regular calibration and maintenance of all equipment
- Provision of regular audit reports and performance metrics
- Secure and compliant off-site backup storage solutions for critical data
Service Level Agreement For Bio-banking & Cryostorage
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for Bio-Banking & Cryostorage services. This agreement is between [Your Company Name] (hereinafter referred to as "Provider") and [Client Company Name] (hereinafter referred to as "Client").
| Service Component | Uptime Guarantee | Response Time (Critical Incident) | Communication Method for Incidents |
|---|---|---|---|
| Cryostorage Facility (Temperature Control & Environmental Monitoring) | 99.9% Uptime | 15 minutes | 24/7 Phone Hotline & Email Alert System |
| Sample Accessibility (Physical Access Management) | 99.5% Uptime (subject to Client scheduling and security protocols) | 2 business hours (for scheduled access requests) | Email & Client Portal |
| Data Management & Reporting (Sample Inventory & Status) | 99.8% Uptime | 4 business hours | Email & Client Portal |
| Power & Backup Power Systems | 99.9% Uptime | 10 minutes | Automated Alerts & 24/7 Phone Hotline |
| Security Systems (Access Control & Surveillance) | 99.9% Uptime | 30 minutes | Automated Alerts & 24/7 Phone Hotline |
Key Definitions
- Uptime: The percentage of time the cryostorage facility and associated monitoring systems are operational and accessible, excluding scheduled maintenance.
- Downtime: The percentage of time the cryostorage facility or associated monitoring systems are not operational or accessible, excluding scheduled maintenance.
- Response Time: The maximum time from when a critical incident is reported by the Client to when the Provider's support team begins active investigation or mitigation.
- Critical Incident: An event that significantly impacts the integrity or accessibility of stored biological samples, including but not limited to: loss of cryogen, failure of primary or backup power, failure of temperature monitoring systems, or unauthorized access.
- Scheduled Maintenance: Pre-planned and communicated downtime for upgrades, repairs, or routine servicing of the cryostorage facility and its systems.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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