Verified Service Provider in Tanzania
HL7 Interface Coordination Service in Tanzania
Engineering Excellence & Technical Support
HL7 Interface Coordination Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless Health Data Exchange
Enables real-time, secure, and standardized exchange of patient health records between disparate healthcare systems (e.g., hospitals, labs, pharmacies) across Tanzania, utilizing HL7 v2 and FHIR standards for improved continuity of care and data interoperability.
Centralized Interface Management
Provides a robust platform for configuring, monitoring, and managing all HL7 interfaces within Tanzania's healthcare ecosystem, reducing technical complexities, ensuring message integrity, and facilitating rapid troubleshooting to maintain critical data flows.
Data Governance & Compliance
Implements strict data validation, transformation, and security protocols to ensure compliance with national health data regulations and privacy standards, safeguarding sensitive patient information while enabling authorized access for critical decision-making.
What Is Hl7 Interface Coordination Service In Tanzania?
The HL7 Interface Coordination Service in Tanzania refers to a set of specialized functions and processes designed to facilitate the standardized exchange of health information between disparate healthcare systems within the Tanzanian healthcare ecosystem. This service is critical for enabling interoperability, allowing various Electronic Health Records (EHRs), Laboratory Information Systems (LIS), Picture Archiving and Communication Systems (PACS), and other health-related applications to communicate seamlessly using the Health Level Seven (HL7) standard. The coordination aspect emphasizes the strategic management, configuration, and ongoing support required to ensure these interfaces function reliably, securely, and efficiently to support national health objectives.
| Who Needs HL7 Interface Coordination Service? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| Healthcare Facilities: Public and private hospitals, clinics, health centers that utilize multiple disparate health information systems. | Public Health Agencies: Ministry of Health, regional health authorities, disease surveillance units that require aggregated data for reporting, analysis, and policy-making. | Diagnostic Laboratories: Independent and in-house laboratories that need to send test results to EHRs or other clinical systems. | Radiology and Imaging Centers: Facilities that need to transmit imaging reports and metadata to EHRs or PACS. | Health Information Exchange (HIE) Organizations: Entities responsible for facilitating data sharing across a broader network of healthcare providers. | EHR/HIS/LIS/PACS Vendors: Software providers seeking to ensure their solutions can interoperate with existing or future healthcare IT infrastructure in Tanzania. | Research Institutions: Organizations that require access to de-identified or anonymized health data for research purposes. | |
| Patient Registration and Demographics Synchronization: Automatically updating patient demographic and registration data across multiple systems (e.g., patient master index, EHR, billing). | Laboratory Test Order and Result Reporting: Sending orders from EHRs to LIS and receiving completed test results back into the EHR for clinical review. | Radiology Order and Report Transmission: Sending imaging orders from EHRs to PACS/RIS and receiving radiology reports back into the EHR. | Medication Reconciliation: Facilitating the sharing of medication lists between inpatient and outpatient systems or with external pharmacies. | Referral Management: Enabling the seamless transfer of patient information and referral requests between different healthcare facilities. | Public Health Reporting: Automating the submission of specific data sets (e.g., infectious disease cases, vaccination status) from EHRs to public health surveillance systems. | Emergency Department Information Exchange: Sharing critical patient information during transfers or for consultations with external specialists. | Billing and Claims Processing: Transmitting clinical encounter data from EHRs to billing systems for insurance claims submission. |
Key Components and Responsibilities of HL7 Interface Coordination Service:
- Interface Engine Management: Deployment, configuration, and maintenance of interface engines (e.g., Mirth Connect, Rhapsody) that act as middleware to translate, route, and transform HL7 messages between different systems.
- HL7 Standard Adherence and Customization: Ensuring that all data exchanges comply with relevant HL7 versions (e.g., HL7 v2.x, HL7 FHIR) and adapting these standards to the specific requirements and data models prevalent in the Tanzanian healthcare context.
- Message Mapping and Transformation: Defining and implementing rules for converting data from one system's format to another, ensuring semantic consistency and data integrity throughout the exchange.
- Interface Development and Testing: Designing, coding, and rigorously testing new interfaces to validate message flow, content, and error handling mechanisms.
- Monitoring and Troubleshooting: Implementing real-time monitoring of interface traffic, performance metrics, and error logs to proactively identify and resolve issues.
- Security and Access Control: Implementing robust security protocols (e.g., encryption, authentication, authorization) to protect sensitive patient health information (PHI) during transit and at rest, in compliance with Tanzanian data privacy regulations.
- Data Governance and Validation: Establishing policies and procedures for data quality, data ownership, and data validation to ensure the accuracy and reliability of exchanged information.
- Stakeholder Collaboration and Training: Liaising with IT departments, clinical staff, vendors, and policymakers to define requirements, provide technical guidance, and deliver training on interface functionality and best practices.
- Versioning and Lifecycle Management: Managing different versions of interfaces and supporting the upgrade and retirement of legacy systems and interfaces.
- Disaster Recovery and Business Continuity: Developing and testing plans to ensure the continued availability of interface services in the event of system failures or disasters.
Who Needs Hl7 Interface Coordination Service In Tanzania?
In Tanzania's evolving healthcare landscape, the effective exchange of health information is paramount. This is where HL7 Interface Coordination Services play a crucial role. These services ensure that different healthcare information systems can communicate seamlessly, breaking down data silos and enabling a more cohesive and efficient healthcare ecosystem. Without proper interface coordination, patient data can be fragmented, leading to delayed diagnoses, duplicate tests, and ultimately, compromised patient care. The need for such services is growing as more healthcare facilities adopt electronic health records (EHRs) and other digital health solutions.
| Target Customer Type | Relevant Departments | Specific Needs/Benefits |
|---|---|---|
| Public Hospitals | IT Department, Health Information Management, Clinical Departments (e.g., Radiology, Pathology) | Interfacing with national health registries, improving referral systems, enabling data analysis for public health initiatives. |
| Private Hospitals | IT Department, Administration, Billing & Finance, Clinical Departments | Streamlining patient registration and billing, enabling seamless transfer of patient records between departments, improving operational efficiency. |
| Clinics and Health Centers | IT Department (if applicable), Clinical Staff, Administrative Staff | Connecting with district or regional hospitals, enabling electronic prescription and dispensing, improving data collection for local health planning. |
| Diagnostic Laboratories | Laboratory Information System (LIS) Administrators, IT Department, Clinicians (receiving results) | Automating transmission of lab results to EHRs, reducing manual data entry errors, accelerating turnaround time for results. |
| Pharmacies | Pharmacy Information System (PIS) Administrators, IT Department, Prescribing Clinicians | Enabling electronic prescription verification, tracking medication dispensing, improving inventory management and drug safety. |
| Ministry of Health | Health Management Information System (HMIS) Department, Disease Surveillance Units, Policy and Planning Departments | Facilitating national-level data aggregation for disease surveillance, health policy development, resource allocation, and performance monitoring. |
| NGOs in Healthcare | Project Managers, M&E Teams, IT Staff | Integrating project-specific data with national health systems, enabling better reporting and impact assessment, reaching underserved populations with integrated digital health solutions. |
| Healthcare IT Vendors | Development Teams, Integration Specialists, Sales & Support | Ensuring their software solutions are interoperable with existing systems in Tanzania, reducing integration challenges for their clients, offering compliant and efficient data exchange capabilities. |
Target Customers for HL7 Interface Coordination Service in Tanzania
- Hospitals (Public and Private)
- Clinics and Health Centers
- Diagnostic Laboratories
- Pharmacies
- Ministry of Health and its agencies
- Non-Governmental Organizations (NGOs) involved in healthcare
- Healthcare IT Vendors and Solution Providers
- Research Institutions
- Insurance Companies (for claims processing)
Hl7 Interface Coordination Service Process In Tanzania
This document outlines the workflow of the HL7 Interface Coordination Service process in Tanzania, covering the journey from initial inquiry to successful interface execution. This service is crucial for enabling interoperability between different healthcare information systems within Tanzania's evolving digital health landscape.
| Stage | Description | Key Activities | Responsible Parties | Deliverables |
|---|---|---|---|---|
| Inquiry and Initial Consultation | The process begins when a healthcare facility or system vendor expresses interest in establishing an HL7 interface. | Initial contact, understanding the need, preliminary scope discussion, information exchange. | Inquiring Organization (Facility/Vendor), HL7 Coordination Service Team | Initial acknowledgement, meeting scheduled, preliminary scope document (optional) |
| Requirements Gathering and Analysis | Detailed understanding of the existing systems, data flow needs, and desired interoperability goals. | Data mapping, identification of HL7 message types and segments, defining data transformation rules, security considerations, performance expectations. | HL7 Coordination Service Team, Inquiring Organization's IT/Clinical Staff, System Vendors | Detailed Requirements Document, Data Flow Diagrams, Interface Specifications (preliminary) |
| Interface Design and Specification | Translating the gathered requirements into a technical design for the HL7 interface. | Defining the interface architecture, specifying HL7 message structures, defining communication protocols (e.g., MLLP, FHIR), error handling mechanisms, audit trails. | HL7 Coordination Service Team, Interface Developers, System Vendors | HL7 Interface Design Document, Message Implementation Guides, Technical Specification |
| Development and Configuration | Building and configuring the HL7 interface based on the approved design. | Coding the interface logic, setting up communication endpoints, configuring message transformations, implementing security protocols. | Interface Developers (internal or external), HL7 Coordination Service Team (oversight) | Developed HL7 Interface Code/Configuration, Unit Test Results |
| Testing and Validation | Thorough testing to ensure the interface functions correctly, accurately, and securely. | Unit testing, integration testing, end-to-end testing, user acceptance testing (UAT), performance testing, security testing. | Interface Developers, HL7 Coordination Service Team, Inquiring Organization's IT/Clinical Staff, System Vendors | Test Cases, Test Reports, UAT Sign-off, Defect Log |
| Deployment and Go-Live | Implementing the tested and validated interface into the production environment. | Deployment planning, system configuration in production, initial data synchronization (if applicable), communication plan, go-live support. | HL7 Coordination Service Team, Inquiring Organization's IT Staff, System Vendors | Live HL7 Interface, Go-Live Announcement, Post-Go-Live Support Plan |
| Monitoring and Support | Ongoing monitoring of the interface's performance, reliability, and security, and providing support for any issues. | Real-time interface monitoring, log analysis, troubleshooting, incident response, regular performance reviews, updates and patches. | HL7 Coordination Service Team, Inquiring Organization's IT Staff | Monitoring Dashboards, Incident Reports, Support Tickets Resolution |
| Decommissioning (if applicable) | The process of safely removing an HL7 interface from operation when it's no longer needed. | Notification of decommissioning, data archival (if required), removal of interface components, system cleanup. | HL7 Coordination Service Team, Inquiring Organization's IT Staff | Decommissioning Plan, Decommissioning Confirmation |
Key Stages of the HL7 Interface Coordination Service Process
- Inquiry and Initial Consultation
- Requirements Gathering and Analysis
- Interface Design and Specification
- Development and Configuration
- Testing and Validation
- Deployment and Go-Live
- Monitoring and Support
- Decommissioning (if applicable)
Hl7 Interface Coordination Service Cost In Tanzania
The cost of implementing and maintaining HL7 (Health Level Seven) interface coordination services in Tanzania can vary significantly based on several key factors. These services are crucial for enabling seamless data exchange between disparate healthcare information systems, improving efficiency, and enhancing patient care. Pricing is typically quoted in Tanzanian Shillings (TZS) and is influenced by the complexity of the integration, the number of systems involved, the vendor's experience and reputation, and the level of ongoing support required.
| Service Component | Estimated Range (TZS) | Notes |
|---|---|---|
| Initial Implementation & Configuration (per integration) | 5,000,000 - 25,000,000 TZS | Highly dependent on system complexity and number of interfaces. Basic integrations are at the lower end. |
| Interface Engine Software License (Annual/Perpetual) | 2,000,000 - 10,000,000 TZS (Annual) | Varies based on vendor, features, and transaction volume. Perpetual licenses may have a higher upfront cost. |
| Custom Development/Complex Mapping | 3,000,000 - 15,000,000 TZS | For non-standard systems, complex data transformations, or specific workflow requirements. |
| Training & Knowledge Transfer | 1,000,000 - 5,000,000 TZS | Depending on the duration and number of participants. |
| Ongoing Support & Maintenance (Annual Contract) | 3,000,000 - 12,000,000 TZS | Covers troubleshooting, updates, and basic monitoring. 24/7 support will be higher. |
| Managed Services (Full Outsourcing) | 5,000,000 - 20,000,000 TZS (Monthly) | For organizations that prefer to outsource the entire interface management and support. |
Key Pricing Factors for HL7 Interface Coordination Services in Tanzania:
- Scope and Complexity of Integration: The number of healthcare systems (e.g., Electronic Health Records (EHRs), Laboratory Information Systems (LIS), Picture Archiving and Communication Systems (PACS), billing systems) requiring integration, and the complexity of the data mapping and transformation needed between them, directly impact cost. Integrating legacy systems or systems with non-standard HL7 implementations will be more expensive.
- Volume and Type of Data: The volume of data to be transmitted and the types of data being exchanged (e.g., patient demographics, lab results, imaging reports, billing information) can influence pricing. High transaction volumes may require more robust infrastructure and potentially higher licensing fees.
- Vendor Expertise and Reputation: Established vendors with a proven track record in HL7 integration in Tanzania or similar African contexts often command higher prices due to their expertise, existing solutions, and reduced implementation risks. Smaller or newer vendors might offer more competitive pricing but may require more oversight.
- Implementation and Configuration: This includes the initial setup, configuration of HL7 interfaces, message mapping, testing, and validation. The time and resources dedicated to this phase are significant cost drivers.
- Customization Requirements: While HL7 is a standard, specific workflows or data fields might require custom development or adaptation of the interface engine, leading to increased costs.
- Training and Knowledge Transfer: Training for IT staff and end-users on how to manage and troubleshoot the interface coordination services is often included in the project cost.
- Ongoing Support and Maintenance: Post-implementation support, including troubleshooting, software updates, security patches, and monitoring, is typically offered on a subscription or annual contract basis. The level of support (e.g., 24/7 vs. business hours) affects pricing.
- Licensing Fees: The interface engine or middleware used for HL7 integration often comes with licensing fees, which can be perpetual or subscription-based. These fees can be influenced by the number of interfaces or transaction volumes.
- Infrastructure Requirements: While often minor, there might be some infrastructure considerations, such as the need for dedicated servers or enhanced network capabilities, which could add to the overall cost.
Affordable Hl7 Interface Coordination Service Options
Navigating the complexities of HL7 (Health Level Seven) interface coordination can be a significant challenge for healthcare organizations, particularly when budget is a primary concern. Fortunately, there are affordable service options available that prioritize cost-effectiveness without compromising essential functionality. These options often revolve around flexible service models, leveraging technology, and strategic vendor partnerships. Understanding 'value bundles' and implementing smart 'cost-saving strategies' are key to achieving affordable HL7 integration.
| Service Provider Type | Typical Cost Model | Pros for Affordability | Cons for Affordability | Best For |
|---|---|---|---|---|
| Small to Medium-Sized Specialized HL7 Vendors | Project-based fees, retainer for ongoing support, tiered subscription plans | Often offer competitive pricing, flexible engagement models, direct access to expertise | May have less extensive feature sets compared to larger enterprise solutions | Organizations with specific interface needs, limited budgets, and a desire for personalized service |
| Larger HL7 Integration Platform Providers (Cloud-based) | Subscription-based (per interface, per volume, feature-tiered) | Scalable, predictable costs, robust features, often include extensive support packages | Can have higher initial setup costs, may require longer-term commitments for best pricing | Growing organizations needing a comprehensive and scalable solution with predictable operational expenses |
| Consulting Firms offering HL7 Services | Hourly rates, project-based fees | Highly customizable solutions, expertise for complex challenges | Can be expensive if not managed carefully, costs can escalate with project scope changes | Organizations needing specialized expertise for unique integration challenges or complex projects |
| Managed Service Providers (MSPs) with HL7 Capabilities | Monthly recurring fee (all-inclusive or tiered) | Predictable ongoing costs, offloads management burden from internal IT, proactive monitoring | May have less direct control over the interface management process compared to in-house | Organizations seeking to reduce IT overhead and focus on core healthcare operations, wanting a hands-off approach |
Key Components of Affordable HL7 Interface Coordination Services
- {"title":"Value Bundles Explained","description":"Value bundles are pre-packaged service offerings designed to provide a comprehensive set of HL7 interface coordination functionalities at a predictable and often discounted price. These bundles typically include a combination of services that are commonly required for interface setup, maintenance, and troubleshooting, allowing organizations to benefit from economies of scale and streamlined delivery."}
- {"title":"Common Inclusions in Value Bundles","description":"Value bundles often encompass: initial interface setup and configuration, interface monitoring and alerting, basic troubleshooting and support, documentation, and sometimes even a limited number of interface modifications. The specific inclusions vary by provider, so it's crucial to review bundle details carefully."}
- {"title":"Cost-Saving Strategies","description":"Beyond value bundles, several strategic approaches can significantly reduce the cost of HL7 interface coordination. These strategies focus on efficiency, resource optimization, and smart decision-making throughout the integration lifecycle."}
- {"title":"Leveraging Cloud-Based Solutions","description":"Cloud-hosted HL7 integration engines and services can reduce the need for expensive on-premises hardware and the associated IT overhead. Subscription-based models often offer predictable costs and scalability."}
- {"title":"Standardization and Reusability","description":"Adopting standard HL7 message formats and message types wherever possible simplifies interface development and reduces the need for complex custom transformations. Reusable interface components can also save time and resources."}
- {"title":"Phased Implementation","description":"Instead of attempting to integrate all systems at once, a phased approach allows organizations to prioritize critical interfaces, manage costs incrementally, and gain experience before expanding."}
- {"title":"Outsourced Management and Support","description":"Engaging third-party vendors for ongoing interface management and support can be more cost-effective than building and maintaining an in-house team, especially for organizations with limited IT resources or specialized needs."}
- {"title":"Vendor Negotiation and Long-Term Contracts","description":"Careful negotiation with HL7 service providers, exploring discounts for longer-term contracts or for bundling multiple services, can lead to significant savings."}
- {"title":"Focus on Data Governance and Quality","description":"Investing in clean and well-governed data upfront can prevent costly errors and rework downstream, reducing the need for extensive interface troubleshooting and error correction."}
Verified Providers In Tanzania
In Tanzania, ensuring access to reliable and high-quality healthcare is paramount. Verified providers play a crucial role in this ecosystem, offering patients peace of mind and confidence in their medical journey. Franance Health stands out as a leader in this space, meticulously credentialing its network of healthcare professionals and facilities. This commitment to verification ensures that every provider listed by Franance Health meets stringent standards of competence, ethical practice, and operational excellence. Choosing Franance Health means opting for a healthcare experience where trust, safety, and superior medical care are not just promises, but guarantees.
| Aspect of Verification | Franance Health's Standard | Benefit to Patients |
|---|---|---|
| Medical Licensure | Thorough verification of all active and valid medical licenses. | Ensures providers are legally authorized to practice medicine. |
| Educational Background | Validation of medical degrees, diplomas, and postgraduate training. | Confirms providers have received appropriate and recognized medical education. |
| Professional Experience | Review of practice history and references. | Assesses practical experience and competency in their field. |
| Specialty Certifications | Confirmation of board certifications and accreditations. | Guarantees expertise in specific medical areas. |
| Ethical Conduct | Checks for any history of malpractice or disciplinary actions. | Protects patients from unethical or unsafe practices. |
| Facility Standards (for partnered clinics/hospitals) | Assessment of infrastructure, equipment, and hygiene. | Ensures a safe and well-equipped environment for treatment. |
Why Franance Health is the Best Choice for Verified Providers:
- Rigorous Credentialing Process: Franance Health employs a multi-faceted verification system that goes beyond basic licensing. This includes in-depth checks of medical education, professional experience, board certifications, and any disciplinary history.
- Commitment to Quality: We partner with providers who demonstrate a consistent dedication to patient-centered care, evidence-based medicine, and continuous professional development.
- Patient Safety Focus: Verification by Franance Health signifies a provider's adherence to the highest safety protocols and ethical guidelines, minimizing risks for patients.
- Comprehensive Network: Our network spans a wide range of medical specialties and geographical locations across Tanzania, ensuring accessibility to verified care wherever you are.
- Transparency and Trust: We provide clear information about our verified providers, empowering patients to make informed decisions about their healthcare.
Scope Of Work For Hl7 Interface Coordination Service
This Scope of Work (SOW) outlines the services to be provided for the HL7 Interface Coordination service. The primary objective is to ensure seamless and efficient data exchange between disparate healthcare systems using the Health Level Seven (HL7) standards. This includes the design, development, testing, and deployment of HL7 interfaces, as well as ongoing support and maintenance.
| Phase | Activities | Deliverables | Standard Specifications |
|---|---|---|---|
| Requirements gathering, workflow analysis, identification of systems to be integrated, data mapping definition. | Interface Requirements Document, Data Mapping Specifications, Project Plan. | HL7 v2.x, FHIR (as applicable), organizational data dictionaries. |
| Interface design, message format design, interface engine configuration, message transformation logic development. | Interface Design Document, Developed HL7 Messages (ADT, ORU, ORM, etc.), Interface Engine Configuration Files. | HL7 v2.x Message Implementation Guides (IGs), FHIR Resource Specifications, DICOM (for imaging if applicable). |
| Unit testing, integration testing, end-to-end testing, user acceptance testing (UAT), performance testing. | Test Plans, Test Cases, Test Results Reports, UAT Sign-off. | HL7 v2.x Conformance Testing Tools, FHIR Validation Tools, agreed-upon testing scenarios. |
| Production deployment of interfaces, go-live support, initial monitoring. | Deployed HL7 Interfaces, Go-Live Support Plan, Initial Performance Metrics. | Production environment constraints, established monitoring protocols. |
| Ongoing interface monitoring, troubleshooting, error handling, updates and enhancements, performance tuning. | System Uptime Reports, Incident Resolution Logs, Change Request Documents, Performance Tuning Reports. | HL7 v2.x Standard Updates, FHIR Standard Updates, vendor-specific interface engine documentation. |
Key Objectives
- Establish robust and reliable HL7 interfaces for critical healthcare data exchange.
- Ensure compliance with relevant HL7 standards and messaging specifications.
- Minimize data integration challenges and reduce manual data entry.
- Improve patient care through timely and accurate access to information.
- Provide a scalable and maintainable interface solution.
Service Level Agreement For Hl7 Interface Coordination Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the HL7 Interface Coordination Service. This service is critical for ensuring the seamless and reliable exchange of healthcare data between disparate systems using the HL7 standard. Adherence to these metrics is paramount for maintaining operational efficiency and patient care.
| Metric | Definition | Target | Uptime Guarantee | Escalation Procedure |
|---|---|---|---|---|
| Interface Connectivity Monitoring | Continuous monitoring of established HL7 interface connections for availability and data flow. | 99.9% successful connection uptime. | 99.9% uptime for the monitoring system itself. | Automated alerts to designated support personnel upon detection of connectivity loss. Manual follow-up within 15 minutes for critical interfaces. |
| Incident Response Time (Severity 1 - Critical Interface Outage) | Time taken to acknowledge and begin active troubleshooting for a complete HL7 interface outage impacting patient care. | Within 15 minutes. | N/A (focus is on response time for critical outages). | Immediate notification to on-call support. Escalation to Tier 2/3 support within 1 hour if resolution is not progressing. |
| Incident Response Time (Severity 2 - Major Interface Degradation) | Time taken to acknowledge and begin active troubleshooting for significant performance degradation or partial data flow issues on an HL7 interface. | Within 30 minutes. | N/A (focus is on response time for degraded performance). | Notification to relevant support team. Escalation to Tier 2 support within 2 hours if impact is not mitigated. |
| Incident Response Time (Severity 3 - Minor Interface Issue) | Time taken to acknowledge and begin active troubleshooting for minor interface errors or non-critical issues not impacting patient care. | Within 4 business hours. | N/A (focus is on response time for minor issues). | Assignment to a support engineer within 8 business hours. |
| Resolution Time (Severity 1) | Time taken to restore full functionality of a critical HL7 interface. | Target: Within 4 hours. Best Effort: Within 8 hours. | N/A (focus is on timely resolution of outages). | Continuous effort until resolution. Regular updates provided to stakeholders every 2 hours. |
| Resolution Time (Severity 2) | Time taken to restore full or acceptable functionality of a major HL7 interface. | Target: Within 1 business day. Best Effort: Within 2 business days. | N/A (focus is on timely resolution of degraded performance). | Regular updates provided to stakeholders every 4 business hours. |
| Resolution Time (Severity 3) | Time taken to resolve minor HL7 interface issues. | Target: Within 3 business days. Best Effort: Within 5 business days. | N/A (focus is on timely resolution of minor issues). | Updates provided to stakeholders upon progress or at the end of each business day. |
| System Uptime Guarantee | The percentage of time the HL7 Interface Coordination Service platform is available and operational. | 99.9% | 99.9% of the time, excluding scheduled maintenance. | Scheduled maintenance will be communicated at least 7 days in advance. Unscheduled downtime exceeding 30 minutes triggers an immediate incident response. |
| Change Management Window | Scheduled periods for implementing changes or updates to the HL7 interface coordination service. | During off-peak hours, typically weekends, with prior notification. | N/A | All changes will undergo a rigorous testing and approval process before being deployed. |
Key Service Objectives
- To provide timely responses to interface-related queries and incidents.
- To ensure high availability of the HL7 interface coordination platform.
- To facilitate efficient troubleshooting and resolution of interface issues.
- To maintain the integrity and accuracy of data flowing through coordinated interfaces.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your HL7 Interface Coordination Service in Tanzania project in Tanzania.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.