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DICOM Modality Worklist Setup Service in Tanzania
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DICOM Modality Worklist Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless DICOM Modality Worklist Integration
Establish robust DICOM Modality Worklist (MWL) services in Tanzania, ensuring seamless data flow between your RIS and imaging modalities. Our setup guarantees accurate patient scheduling, exam validation, and automatic population of modality worklists, minimizing manual entry errors and improving operational efficiency across your healthcare facilities.
Scalable and Secure Network Configuration
Implement a secure and scalable network architecture for your DICOM MWL in Tanzania. We configure firewalls, VPNs, and network segmentation to protect sensitive patient data while ensuring reliable connectivity between your central RIS and distributed imaging centers, meeting stringent data privacy regulations.
Customized Workflow Optimization & Training
Tailor your DICOM Modality Worklist setup to the specific needs of Tanzanian healthcare providers. We offer expert configuration of HL7 interfaces, modality-specific DICOM tags, and comprehensive training for your radiology staff, empowering them to leverage the MWL effectively and optimize imaging workflow for improved patient care.
What Is Dicom Modality Worklist Setup Service In Tanzania?
The DICOM Modality Worklist (MWL) Setup Service in Tanzania refers to the configuration and integration of a DICOM MWL server within a healthcare institution's Picture Archiving and Communication System (PACS) or a standalone Worklist Management System. This service enables the seamless transfer of patient and procedure information from the hospital's Admission, Discharge, and Transfer (ADT) system or Electronic Medical Record (EMR) system to imaging modalities (e.g., CT, MRI, X-ray, Ultrasound). The MWL acts as a dynamic schedule for imaging procedures, allowing modalities to query for pending examinations. This optimizes workflow by pre-populating modality protocols, reducing manual data entry errors, and improving radiologist turnaround times. The setup involves establishing a robust DICOM network connection, configuring the MWL server to receive worklist queries from modalities, and defining the data mapping between the source system and the MWL. It also includes the definition of AE Titles, IP addresses, ports, and DICOM service classes.
| Who Needs the Service | Typical Use Cases |
|---|---|
| Hospitals and Clinics in Tanzania with imaging departments (Radiology, Cardiology, etc.). | Automating the scheduling and pre-population of imaging procedures on modalities like CT scanners, MRI machines, X-ray units, and ultrasound devices. |
| Healthcare institutions that have implemented or plan to implement a PACS or RIS. | Reducing manual data entry errors on imaging modalities, thereby improving data integrity and patient safety. |
| Radiology departments aiming to improve operational efficiency and workflow. | Streamlining the workflow from patient registration and order placement to image acquisition and reporting. |
| IT departments responsible for managing hospital IT infrastructure and DICOM integration. | Enabling modalities to query for their daily or scheduled patient lists, ensuring that scheduled procedures are readily available for technologists. |
| Facilities seeking to enhance data accuracy and reduce administrative overhead. | Facilitating seamless data exchange between HIS/EMR/RIS and imaging modalities, minimizing the need for duplicate data entry. |
Key Components of DICOM Modality Worklist Setup Service
- DICOM AE Title Configuration: Defining and registering the Application Entity (AE) Titles for the MWL server and the imaging modalities.
- Network Connectivity: Establishing secure and reliable network pathways (TCP/IP) between the MWL server and modalities.
- DICOM Service Class Configuration: Enabling the DICOM Modality Worklist Management SOP Class (SC) on the MWL server.
- Data Mapping and Filtering: Configuring how patient demographic, appointment, and procedure information is extracted from the source system and formatted for the MWL.
- Worklist Query Management: Defining the query parameters modalities can use to retrieve their assigned worklists.
- Integration with HIS/EMR/RIS: Establishing interfaces to receive patient and order data from hospital information systems (HIS), EMRs, or Radiology Information Systems (RIS).
- Security Protocols: Implementing appropriate security measures for DICOM communication, such as authentication and authorization.
- Testing and Validation: Thoroughly testing the MWL functionality to ensure accurate data transfer and workflow efficiency.
- Training and Support: Providing training to IT personnel and clinical staff on the operation and maintenance of the MWL system.
Who Needs Dicom Modality Worklist Setup Service In Tanzania?
The DICOM Modality Worklist (MWL) Setup Service is crucial for healthcare facilities in Tanzania seeking to optimize their medical imaging workflows. By centralizing patient and examination information, MWL significantly reduces manual data entry, improves scheduling efficiency, and enhances data accuracy, ultimately leading to better patient care and operational cost savings.
| Target Customer Segment | Primary Departments Benefiting | Key Benefits/Use Cases |
|---|---|---|
| Public Hospitals | Radiology Department, Outpatient Departments (OPD), Emergency Department (ED), Inpatient Wards | Streamlining appointment scheduling for a high volume of patients, reducing errors in patient identification and exam details, improving turnaround time for diagnostic reports, integrating with existing Hospital Information Systems (HIS) or Electronic Medical Records (EMR). |
| Private Hospitals | Radiology Department, Cardiology Department, Neurology Department, Oncology Department, Surgical Departments | Enhancing operational efficiency and patient throughput, providing a seamless patient experience, ensuring accurate billing and insurance claims, supporting advanced imaging procedures and research. |
| Diagnostic Imaging Centers | Radiology Department, Ultrasound Department, CT/MRI Department, X-ray Department | Optimizing the scheduling of diverse imaging modalities, minimizing patient waiting times, improving radiologist and technologist productivity, facilitating seamless data transfer to referring physicians. |
| Specialty Clinics (e.g., Cardiology, Neurology) | Imaging Sub-departments within the clinic, Outpatient Clinics | Integrating imaging services directly into specialist workflows, ensuring rapid access to imaging data for diagnosis and treatment planning, improving patient convenience by offering imaging on-site. |
| Medical Research Institutions | Radiology Research Units, Clinical Trials Departments | Standardizing data acquisition for research studies, facilitating large-scale data analysis, ensuring data integrity and reproducibility, integrating with research databases. |
| Government Health Agencies/Ministries | National Health Information Systems, Public Health Surveillance Units | Improving data collection and reporting for public health initiatives, enabling centralized management of imaging resources in public health facilities, supporting national health policy development and monitoring. |
Target Customers and Departments in Tanzania for DICOM Modality Worklist Setup Service
- Hospitals (Public and Private)
- Diagnostic Imaging Centers
- Specialty Clinics with Imaging Capabilities
- Medical Research Institutions
- Government Health Agencies/Ministries
Dicom Modality Worklist Setup Service Process In Tanzania
This document outlines the typical workflow for setting up a DICOM Modality Worklist (MWL) service in healthcare facilities in Tanzania, from the initial inquiry to the successful execution and ongoing support. The MWL service is crucial for modern radiology departments, enabling seamless communication between imaging modalities (like X-ray, CT, MRI) and the Picture Archiving and Communication System (PACS) or Radiology Information System (RIS).
| Phase | Stage/Step | Description | Key Activities | Responsible Parties | Deliverables/Outcomes |
|---|---|---|---|---|---|
| Phase 1: Inquiry and Assessment | Initial Contact & Needs Analysis | Healthcare facility expresses interest in an MWL service and discusses their current workflow and requirements. | Site visit, interviews with IT staff, radiologists, and administrators, understanding existing infrastructure (PACS/RIS, network), current patient scheduling processes. | Client (Hospital IT/Radiology Dept.), Vendor Sales/Consultant | Understanding of current challenges, preliminary system requirements document. |
| Phase 1: Inquiry and Assessment | Proposal and Quotation | Based on the assessment, the vendor provides a detailed proposal outlining the MWL solution, scope of work, timeline, and cost. | Technical specification of the MWL server/software, integration plan with existing systems, pricing, contractual terms. | Vendor Sales/Technical Team, Client Management | Formal proposal, quotation, and draft contract. |
| Phase 1: Inquiry and Assessment | Contract Negotiation and Signing | Finalizing the terms and conditions and signing the agreement. | Legal and financial review, agreement on service level agreements (SLAs). | Client Legal/Procurement, Vendor Legal/Management | Signed contract. |
| Phase 2: Planning and Design | Detailed Technical Design | Developing a comprehensive plan for integrating the MWL service with the facility's existing IT infrastructure. | Defining DICOM AE Titles, IP addresses, ports for MWL server and modalities, data mapping, security protocols, network readiness assessment. | Vendor Implementation Team, Client IT Department | Detailed technical design document, network configuration guidelines. |
| Phase 2: Planning and Design | Workflow Analysis and Customization | Mapping the facility's specific patient scheduling and imaging workflow to the MWL service. | Identifying required worklist attributes, defining rules for sending/receiving worklist data, customizing fields as per hospital protocols. | Vendor Implementation Team, Client Radiology/Scheduling Staff | Workflow mapping document, customization specifications. |
| Phase 3: Implementation and Configuration | MWL Server/Software Installation | Setting up the MWL server or installing the MWL software at the client's site or in the cloud. | Hardware setup (if applicable), software installation, initial configuration of MWL service. | Vendor Implementation Team, Client IT Department | Functional MWL server/software. |
| Phase 3: Implementation and Configuration | Network Configuration | Ensuring seamless communication between the MWL server, modalities, and PACS/RIS. | Configuring firewalls, network switches, and IP addressing according to the design document. | Vendor Implementation Team, Client IT Department | Established network connectivity for MWL service. |
| Phase 3: Implementation and Configuration | Modality Integration | Configuring each imaging modality to connect to and query the MWL server. | Setting up DICOM AE Titles, IP addresses, ports, and specific worklist query parameters on each modality. | Vendor Implementation Team, Modality Vendor Technical Support (if needed), Client IT Department | Modalities configured to send/receive worklist information. |
| Phase 3: Implementation and Configuration | PACS/RIS Integration (if applicable) | Connecting the MWL service to the PACS/RIS for seamless data flow and order management. | Configuring HL7 interfaces or DICOM connections for order reception and results sending. | Vendor Implementation Team, PACS/RIS Vendor Technical Support (if needed), Client IT Department | Integrated MWL service with PACS/RIS. |
| Phase 4: Testing and Validation | Unit Testing | Testing individual components of the MWL service. | Verifying successful AE title communication, basic query responses. | Vendor Implementation Team | Successful unit test reports. |
| Phase 4: Testing and Validation | Integration Testing | Testing the end-to-end workflow from order creation in RIS/HIS to modality worklist population. | Simulating patient orders, verifying worklist entries appear correctly on modalities, confirming image acquisition data is sent back. | Vendor Implementation Team, Client Radiology/IT Staff | Successful integration test reports, identification and resolution of any integration issues. |
| Phase 4: Testing and Validation | User Acceptance Testing (UAT) | End-users (radiology technologists, schedulers) validate the functionality against their daily workflows. | Performing real-world scenarios, providing feedback on usability and accuracy. | Client Radiology/Scheduling Staff, Vendor Implementation Team | Signed UAT approval form, list of any minor adjustments required. |
| Phase 5: Training and Go-Live | End-User Training | Training the relevant staff on how to use and manage the MWL service. | Training for radiology technologists on accessing and using the worklist, training for IT staff on basic troubleshooting and administration. | Vendor Training Team, Client Staff | Trained personnel, training materials. |
| Phase 5: Training and Go-Live | Go-Live | Officially launching the MWL service for live patient scheduling and imaging. | Phased rollout or full switch-over, close monitoring of system performance. | Vendor Implementation Team, Client IT and Radiology Departments | Live operational MWL service. |
| Phase 6: Post-Implementation Support and Maintenance | Post-Go-Live Support | Providing immediate support after the system goes live to address any emergent issues. | On-site or remote support, rapid issue resolution. | Vendor Support Team, Client IT Department | Resolved critical issues, system stability. |
| Phase 6: Post-Implementation Support and Maintenance | Ongoing Maintenance and Updates | Regular maintenance, software updates, and potential system enhancements. | Scheduled system checks, patching, minor configuration adjustments, service reports. | Vendor Support Team, Client IT Department | Optimized system performance, updated software versions, continued system reliability. |
| Phase 6: Post-Implementation Support and Maintenance | Performance Monitoring and Optimization | Continuously monitoring the MWL service for performance and identifying areas for improvement. | Reviewing logs, system utilization, user feedback, implementing minor optimizations. | Vendor Support Team, Client IT Department | Recommendations for performance enhancement, periodic system health reports. |
DICOM Modality Worklist Setup Service Process in Tanzania
- Phase 1: Inquiry and Assessment
- Phase 2: Planning and Design
- Phase 3: Implementation and Configuration
- Phase 4: Testing and Validation
- Phase 5: Training and Go-Live
- Phase 6: Post-Implementation Support and Maintenance
Dicom Modality Worklist Setup Service Cost In Tanzania
Setting up a DICOM Modality Worklist (MWL) service in Tanzania involves several key components and considerations that influence the overall cost. This service is crucial for efficient patient scheduling and data management in healthcare facilities, allowing modalities like X-ray, CT, and MRI scanners to receive worklist information directly from a Picture Archiving and Communication System (PACS) or a Hospital Information System (HIS)/Electronic Health Record (EHR). The cost can vary significantly based on the complexity of the integration, the chosen vendor, and the specific requirements of the healthcare provider.
Key Pricing Factors:
- Software Licensing: This is a primary cost component. The MWL functionality is often part of a larger PACS or HIS/EHR solution. Costs depend on the vendor, the module's features, and the number of users or modalities it supports.
- Hardware Requirements: While MWL itself is software, it may require dedicated servers or network infrastructure upgrades to handle the increased data flow and processing, especially in larger facilities.
- Integration Services: This is often the most substantial cost. Integrating the MWL with existing HIS/EHR systems and various medical modalities can be complex. It involves mapping data fields, ensuring compatibility, and testing thoroughly. The number and types of modalities to be integrated, along with the complexity of the existing IT infrastructure, will significantly impact this cost.
- Customization and Configuration: Beyond standard integration, some facilities may require custom workflows or specific data field configurations, which will incur additional development and implementation costs.
- Training: Healthcare professionals and IT staff will need training on how to use and manage the MWL system effectively.
- Ongoing Support and Maintenance: Annual support contracts, software updates, and remote/on-site technical assistance are recurring costs that should be factored in.
- Vendor Reputation and Service Level Agreements (SLAs): Established vendors with a proven track record and comprehensive SLAs might command higher prices but often offer better reliability and support.
- Project Management: For larger implementations, dedicated project management is essential and contributes to the overall cost.
- Network Infrastructure: A stable and robust network is paramount for MWL to function efficiently. Upgrades to networking equipment or bandwidth might be necessary, adding to the initial investment.
| Component/Service | Estimated Cost Range (TZS) - Small/Medium Facility | Estimated Cost Range (TZS) - Large Facility |
|---|---|---|
| Software Licensing (MWL Module/Feature) | 3,000,000 - 15,000,000 | 10,000,000 - 50,000,000+ |
| Hardware (Server/Network Upgrades - if needed) | 2,000,000 - 10,000,000 | 5,000,000 - 30,000,000+ |
| Integration Services (HIS/EHR & Modalities) | 5,000,000 - 25,000,000 | 20,000,000 - 100,000,000+ |
| Customization & Configuration | 1,000,000 - 7,000,000 | 3,000,000 - 20,000,000+ |
| Training | 500,000 - 3,000,000 | 1,000,000 - 5,000,000 |
| Initial Project Management | 1,000,000 - 5,000,000 | 3,000,000 - 15,000,000 |
| Annual Support & Maintenance (approx. 15-20% of software cost) | 450,000 - 3,000,000 | 1,500,000 - 10,000,000+ |
| Total Estimated Initial Setup Cost | 13,000,000 - 65,000,000 | 47,500,000 - 230,000,000+ |
DICOM Modality Worklist Setup Cost Ranges in Tanzania
- Software Licensing
- Hardware Requirements
- Integration Services
- Customization and Configuration
- Training
- Ongoing Support and Maintenance
- Vendor Reputation and SLAs
- Project Management
- Network Infrastructure
Affordable Dicom Modality Worklist Setup Service Options
Setting up a DICOM Modality Worklist (MWL) is crucial for efficient patient data management in healthcare imaging. It allows imaging devices (modalities) to pull patient and study information from a PACS or RIS, streamlining workflow and reducing manual data entry errors. However, the cost and complexity of implementation can be a barrier for many facilities. This service focuses on providing affordable MWL setup options, emphasizing value bundles and cost-saving strategies to make this essential technology accessible.
| Service Component | Standard Cost (Est.) | Affordable Option / Strategy | Cost Savings |
|---|---|---|---|
| Initial Consultation & Planning | $500 - $2,000 | Remote consultation, standardized assessment tools | Up to 70% |
| Software Licensing (MWL Server/Middleware) | $2,000 - $10,000+ | Open-source options, cloud-based subscription, existing RIS/PACS features | Up to 80% |
| Modality Configuration (per modality) | $300 - $1,500 | Remote configuration, standardized profiles | Up to 60% |
| Integration & Testing | $500 - $3,000 | Phased testing, automated scripts where possible | Up to 50% |
| Training (Remote) | $200 - $1,000 | Webinar-based, self-paced modules | Up to 75% |
| Ongoing Support (Annual) | $500 - $3,000+ | Tiered support plans, community forums (for open-source) | Up to 40% |
Value Bundles and Cost-Saving Strategies for Affordable DICOM Modality Worklist Setup
- {"title":"Understanding Modality Worklist (MWL)","description":"MWL enables a seamless flow of patient demographics and scheduled procedures from the RIS/HIS to the imaging modality. This integration is fundamental for modern radiology departments."}
- {"title":"The Value of MWL Integration","description":"Key benefits include reduced transcription errors, improved patient throughput, accurate billing, enhanced data integrity, and better compliance with data standards."}
- {"title":"Common Cost Drivers for MWL Setup","description":"These can include software licensing, hardware requirements, consultant fees for configuration and integration, training, and ongoing support."}
- {"title":"Cost-Saving Strategy 1: Phased Implementation","description":"Instead of a full-scale rollout, begin with a single modality or department. This allows for learning, refinement, and controlled expenditure."}
- {"title":"Cost-Saving Strategy 2: Leveraging Existing Infrastructure","description":"Assess if your current RIS/HIS or PACS has built-in MWL capabilities that can be activated, potentially reducing the need for new software."}
- {"title":"Cost-Saving Strategy 3: Open-Source or Low-Cost Middleware","description":"Explore open-source DICOM toolkits or affordable middleware solutions that can facilitate MWL communication, rather than expensive proprietary systems."}
- {"title":"Cost-Saving Strategy 4: Vendor-Neutral Archiving (VNA) Integration","description":"If a VNA is already in place or planned, its ability to manage DICOM services, including MWL, can offer significant cost efficiencies."}
- {"title":"Cost-Saving Strategy 5: Remote Configuration and Support","description":"Utilize remote setup services where feasible. This reduces the need for on-site consultants and associated travel expenses."}
- {"title":"Cost-Saving Strategy 6: Standardized Configurations","description":"Opt for pre-configured, standardized MWL setups for common modalities. This can expedite the process and reduce custom configuration costs."}
- {"title":"Value Bundle 1: Basic MWL Integration Package","description":"Includes essential configuration for one modality, basic connectivity testing, and remote initial training. Ideal for small clinics or departments starting with MWL."}
- {"title":"Value Bundle 2: Multi-Modality MWL Setup","description":"Offers setup and integration for multiple modalities, along with more comprehensive remote training and basic troubleshooting support. Suitable for medium-sized practices."}
- {"title":"Value Bundle 3: Comprehensive MWL & Workflow Optimization","description":"Encompasses MWL setup for all modalities, integration with RIS/HIS, advanced workflow analysis, and on-site or extensive remote training. Designed for larger facilities seeking full integration and efficiency gains."}
- {"title":"Value Bundle 4: Cloud-Based MWL Solution","description":"A subscription-based service providing cloud-hosted MWL server capabilities, reducing the need for on-premises hardware and maintenance. Often includes ongoing support and updates."}
- {"title":"Key Considerations for Affordability","description":"Focus on clear scope definition, realistic timelines, and thorough vendor vetting to ensure the chosen service aligns with your budget and technical needs."}
Verified Providers In Tanzania
In Tanzania's growing healthcare landscape, identifying reliable and skilled healthcare providers is paramount for both individuals and organizations. Verified providers offer a level of assurance that goes beyond basic registration, indicating adherence to stringent quality standards and ethical practices. Franance Health stands out as a leading credentialing body, meticulously vetting healthcare professionals and facilities across Tanzania. Their rigorous verification process ensures that practitioners possess the necessary qualifications, experience, and commitment to patient care, making them a trusted partner in delivering high-quality healthcare services.
| Benefit | Description |
|---|---|
| Access to Competent Professionals | Ensures you connect with healthcare providers who have proven skills and knowledge. |
| Reduced Risk | Minimizes the risk of encountering unqualified or unethical practitioners. |
| Improved Healthcare Outcomes | Contributes to better patient health through consistent, high-quality care. |
| Streamlined Healthcare Navigation | Simplifies the process of finding trustworthy healthcare options. |
| Support for Healthcare Institutions | Helps organizations build a team of reliable and reputable medical staff. |
Why Franance Health Credentials Matter
- Rigorous Vetting Process: Franance Health employs a comprehensive assessment that includes verification of educational qualifications, professional licenses, work history, and references.
- Commitment to Quality: Their standards are designed to elevate the overall quality of healthcare delivery, ensuring patients receive safe and effective treatment.
- Ethical Practice Assurance: Franance Health emphasizes ethical conduct and patient-centered care, giving patients peace of mind.
- Enhanced Patient Trust: A Franance Health verified provider signifies a commitment to transparency and excellence, fostering greater patient trust and confidence.
- Regulatory Compliance: Verification often aligns with national healthcare regulations, ensuring providers meet or exceed required standards.
Scope Of Work For Dicom Modality Worklist Setup Service
This document outlines the Scope of Work for the DICOM Modality Worklist Setup Service. It details the technical deliverables, standard specifications, and project phases required to successfully implement and configure a DICOM Modality Worklist (MWL) service for seamless integration with medical imaging modalities.
| Deliverable/Specification | Description | Standard/Protocol | Acceptance Criteria |
|---|---|---|---|
| DICOM MWL Server Installation and Configuration | Installation and secure configuration of the MWL server software on the designated infrastructure. Includes user account setup, access control, and database configuration. | DICOM Part 4 (Service Class Specifications), DICOM Part 15 (Security Profiles) | MWL server is installed, running, and accessible from the network. User authentication and authorization are correctly implemented. |
| MWL AE Title and Network Configuration | Definition and configuration of the DICOM Application Entity (AE) Title for the MWL server and client modalities. Configuration of network parameters (IP addresses, ports, transfer syntaxes). | DICOM Part 8 (Network Communications), DICOM Part 4 | AE Titles and network settings are correctly configured on both the MWL server and client modalities. Successful DICOM C-FIND queries are demonstrated. |
| Worklist Item Population Strategy | Definition and implementation of the mechanism for populating the MWL with patient demographics, scheduled procedures, and relevant study information. This may involve integration with RIS/HIS. | HL7 (for RIS/HIS integration if applicable), DICOM Part 4 | Worklist items are accurately populated in the MWL server, reflecting scheduled procedures and patient data. Data integrity is maintained. |
| Modality Integration and Testing | Configuration of each connected modality (e.g., CT, MRI, X-ray) to query the MWL server. Comprehensive testing of Worklist queries (C-FIND) and successful retrieval of scheduled appointments. | DICOM Part 4, DICOM Part 11 (Media Storage and File Format) | All connected modalities successfully query the MWL and display scheduled worklist items. No errors are reported during modality operation related to MWL connectivity. |
| DICOM Conformance Statement | Provision of a comprehensive DICOM Conformance Statement for the MWL server, detailing its supported DICOM services, transfer syntaxes, and data elements. | DICOM Part 2 (Conformance) | DICOM Conformance Statement is delivered, accurate, and adheres to DICOM standards. |
| Security Configuration and Hardening | Implementation of security best practices, including TLS/SSL for secure communication (if supported and required), access control lists, and vulnerability assessment. Regular security patching. | DICOM Part 15 (Security Profiles) | MWL server is configured with appropriate security measures to protect patient data. Evidence of security hardening and access control is provided. |
| Troubleshooting and Support Documentation | Provision of detailed documentation for troubleshooting common MWL issues. Training and handover to the client's IT support team. | N/A | Troubleshooting guide is comprehensive and easy to understand. Client IT support team is adequately trained. |
| Reporting and Logging Configuration | Configuration of detailed logging for all MWL transactions, including queries, responses, and errors. Setup of reporting mechanisms for monitoring system performance and potential issues. | N/A | Logs are generated for all relevant MWL activities. Performance metrics are accessible for monitoring. |
Project Phases and Key Activities
- Phase 1: Planning and Requirements Gathering
- Phase 2: System Design and Architecture
- Phase 3: Installation and Configuration
- Phase 4: Integration and Testing
- Phase 5: Deployment and Go-Live
- Phase 6: Post-Implementation Support
Service Level Agreement For Dicom Modality Worklist Setup Service
This Service Level Agreement (SLA) outlines the performance expectations and guarantees for the DICOM Modality Worklist Setup Service. It defines response times for critical operations and guarantees a minimum level of service availability (uptime).
| Service Component/Operation | Response Time Guarantee (End-to-End) | Uptime Guarantee |
|---|---|---|
| Worklist Query (Successful Retrieval) | Less than 5 seconds (95% of requests) | 99.9% (excluding scheduled maintenance) |
| Worklist Query (Error Handling) | Less than 3 seconds (95% of requests) | 99.9% (excluding scheduled maintenance) |
| Worklist Update/Modification (Acknowledgement) | Less than 2 seconds (99% of requests) | 99.9% (excluding scheduled maintenance) |
| New Worklist Creation (Acknowledgement) | Less than 2 seconds (99% of requests) | 99.9% (excluding scheduled maintenance) |
Key Definitions
- DICOM Modality Worklist Setup Service: The service responsible for receiving, processing, and providing DICOM Modality Worklist information to medical imaging modalities.
- Response Time: The time taken for the service to acknowledge and begin processing a request from the point it is received.
- Uptime: The percentage of time the DICOM Modality Worklist Setup Service is operational and accessible to users.
- Downtime: The percentage of time the DICOM Modality Worklist Setup Service is unavailable or inaccessible.
- Scheduled Maintenance: Pre-announced periods during which the service may be temporarily unavailable for updates or upgrades. This time is not counted towards Downtime.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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