Radiology Room Refurbishment & Fit-Out Service in Tanzania
Engineering Excellence & Technical Support
Radiology Room Refurbishment & Fit-Out Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Radiation Protection
Our expert team designs and installs state-of-the-art lead shielding and radiation-safe materials, ensuring compliance with international safety standards and protecting both patients and staff from harmful exposure. We utilize precise calculations for optimal attenuation tailored to your specific imaging modalities.
Optimized Imaging Workflow
We meticulously analyze and reconfigure radiology room layouts to enhance patient throughput and technologist efficiency. This includes strategic placement of imaging equipment, patient positioning areas, control rooms, and support spaces, minimizing travel time and improving diagnostic turnaround.
Seamless Digital Integration
Our fit-out services encompass the seamless integration of modern PACS, RIS, and networking infrastructure. We ensure robust cabling, dedicated IT spaces, and proper ventilation for all digital imaging equipment, facilitating efficient data management and secure transmission.
What Is Radiology Room Refurbishment & Fit-out Service In Tanzania?
Radiology room refurbishment and fit-out services in Tanzania refer to the specialized process of upgrading, renovating, and equipping spaces designated for diagnostic imaging procedures. This encompasses the complete transformation of existing or new facilities to meet the stringent technical, safety, and operational requirements of modern radiology departments. The service involves a multi-disciplinary approach, integrating architectural design, structural modifications, specialized electrical and mechanical installations, radiation shielding, and the precise integration of advanced medical imaging equipment. The objective is to create optimal environments for diagnostic imaging, ensuring patient safety, staff efficiency, and compliance with national and international regulatory standards. This service is critical for healthcare institutions seeking to enhance their diagnostic capabilities, improve patient care pathways, and maintain a competitive edge in delivering high-quality medical services.
| Stakeholder/Entity | Need for Radiology Room Refurbishment & Fit-Out | Typical Use Cases |
|---|---|---|
| **Public Hospitals & Government Healthcare Facilities | To upgrade aging infrastructure, expand capacity, comply with modern imaging standards, and introduce new diagnostic technologies. | Establishing new radiology departments, modernizing existing X-ray rooms, fitting out CT scanner suites, and upgrading mammography facilities. |
| **Private Hospitals & Clinics | To enhance service offerings, attract patients seeking advanced diagnostics, improve patient experience, and maintain a competitive market position. | Creating dedicated MRI suites, refurbishing interventional radiology labs, installing ultrasound rooms with specialized features, and upgrading general radiography facilities. |
| **Diagnostic Imaging Centers | To optimize workflow for high patient throughput, ensure compliance with specialized equipment requirements, and provide state-of-the-art diagnostic services. | Fitting out rooms for high-resolution CT scanning, advanced digital radiography, and specialized interventional procedures requiring precise environmental controls. |
| **Medical Research Institutions | To equip specialized research imaging facilities that require precise environmental controls, unique layouts, and integration with experimental equipment. | Setting up dedicated PET-CT or SPECT-CT suites for research, or configuring advanced imaging laboratories for preclinical studies. |
| **New Healthcare Development Projects | To design and construct radiology departments from inception, ensuring optimal integration of infrastructure and equipment from the initial planning stages. | Incorporating radiology suites into the architectural plans of new hospital buildings, ensuring seamless integration of all technical requirements. |
Key Components of Radiology Room Refurbishment & Fit-Out Services:
- Architectural Design & Space Planning: Optimizing room layout for workflow efficiency, patient privacy, and equipment placement, including waiting areas, control rooms, imaging rooms, and ancillary spaces.
- Structural Modifications: Alterations to walls, floors, and ceilings to accommodate equipment weight, sound insulation, and structural integrity.
- Radiation Shielding: Installation of lead-lined walls, doors, and windows to comply with radiation safety regulations and protect staff and public from ionizing radiation.
- Specialized Electrical Services: Dedicated power circuits for imaging equipment, uninterruptible power supply (UPS) systems, grounding, and surge protection to ensure equipment reliability and longevity.
- HVAC & Environmental Control: Maintaining precise temperature, humidity, and air quality control crucial for sensitive imaging equipment and patient comfort.
- Lighting Design: Implementing appropriate lighting levels, including ambient, task, and emergency lighting, often with dimming capabilities for specific procedures.
- Data Cabling & Network Infrastructure: Installation of robust network infrastructure for Picture Archiving and Communication Systems (PACS), Electronic Health Records (EHR), and other diagnostic imaging data management systems.
- Equipment Installation & Integration: Professional installation, calibration, and integration of various radiology equipment (e.g., X-ray, CT scanners, MRI machines, ultrasound units, mammography systems) with the facility's infrastructure.
- Safety Features: Integration of emergency stop buttons, interlocks for radiation-producing equipment, and adherence to fire safety codes.
- Acoustic Treatment: Managing noise levels from equipment and patient activities through soundproofing and acoustic paneling.
- Finishes & Materials: Selection of durable, easy-to-clean, and non-porous materials suitable for a medical environment.
Who Needs Radiology Room Refurbishment & Fit-out Service In Tanzania?
Radiology departments in Tanzania are increasingly recognizing the critical need for professional refurbishment and fit-out services. As medical technology advances and patient care standards rise, older imaging facilities often struggle to meet modern demands in terms of space, equipment integration, infection control, and patient comfort. A well-designed and equipped radiology room is paramount for accurate diagnosis, efficient workflow, and a positive patient experience. This is where specialized refurbishment and fit-out services become indispensable.
| Target Customer Type | Key Departments Requiring Refurbishment/Fit-Out | Primary Needs & Motivations |
|---|---|---|
| Public Hospitals | X-ray Rooms, CT Scan Rooms, MRI Suites, Ultrasound Rooms, Fluoroscopy Rooms, Mammography Suites, PACS rooms | Compliance with safety standards (radiation shielding), accommodating larger/newer equipment, improving workflow, enhancing patient privacy and comfort, infection control measures. |
| Private Hospitals | All radiology modalities, interventional radiology suites, reporting rooms, waiting areas, changing rooms | Modern aesthetics, advanced technology integration, patient-centric design, efficient space utilization, premium patient experience, future-proofing for new modalities. |
| Specialty Clinics | Cardiac Cath Labs (with imaging), Neurological Imaging Suites, Orthopedic Imaging Rooms, Oncology Imaging Units | Tailored fit-out for specific equipment (e.g., angiography systems), advanced imaging integration, precise environmental controls, enhanced safety for sensitive procedures. |
| Diagnostic Imaging Centers | General X-ray, CT, MRI, Ultrasound, Mammography, Bone Densitometry, potentially PET-CT | Increased throughput, improved diagnostic accuracy through better imaging environments, enhanced patient comfort and accessibility, compliance with imaging accreditation standards, marketing appeal. |
| Government Health Institutions | Basic X-ray units, limited CT scanner rooms, ultrasound rooms | Essential upgrades for functionality, radiation safety compliance, basic patient comfort, cost-effective solutions for essential imaging services. |
| NGOs/Foundations | Rural health centers, mission hospitals, community clinics with imaging capabilities | Providing access to essential diagnostic imaging, basic but functional and safe radiology spaces, sustainable infrastructure development. |
Target Customers & Departments for Radiology Room Refurbishment & Fit-Out Services in Tanzania:
- {"title":"Hospitals (Public & Private)","description":"Hospitals are the primary beneficiaries, with departments requiring upgrades to accommodate new imaging modalities, expand existing services, or improve patient flow and safety. This includes both large urban hospitals and smaller regional facilities."}
- {"title":"Specialty Clinics","description":"Clinics focusing on specific areas like cardiology, neurology, orthopedics, or oncology often have dedicated radiology suites that may require specialized fit-outs for advanced diagnostic imaging related to their specialty."}
- {"title":"Diagnostic Imaging Centers","description":"Standalone centers that offer a range of radiology services are prime candidates for refurbishment to maintain competitiveness, adopt new technologies, and enhance their service offerings."}
- {"title":"Government Health Institutions","description":"Public health facilities, including those managed by the Ministry of Health or regional authorities, often face budget constraints and may require phased refurbishment projects to upgrade aging infrastructure and equipment."}
- {"title":"Non-Governmental Organizations (NGOs) & Charitable Foundations","description":"Organizations involved in healthcare provision and development in Tanzania may fund or undertake refurbishment projects for their supported medical facilities."}
Radiology Room Refurbishment & Fit-out Service Process In Tanzania
This document outlines the comprehensive workflow for Radiology Room Refurbishment and Fit-Out Services in Tanzania, from the initial client inquiry to the final project handover. Our process is designed to be transparent, efficient, and tailored to meet the specific needs and regulatory requirements of healthcare facilities in Tanzania.
| Phase | Key Activities | Deliverables | Typical Timeline (Tanzania Context) | Key Considerations (Tanzania) | |
|---|---|---|---|---|---|
| 1: Inquiry & Initial Consultation | Client expresses interest. Initial discussion of project scope, budget, and timeline. Preliminary needs assessment. | Understanding of client requirements. Initial project brief. Confirmation of service provider suitability. | 1-3 business days | Local regulatory understanding (e.g., TCRA for electrical safety). Client's existing infrastructure awareness. | |
| 2: Site Assessment & Planning | Detailed site survey (dimensions, existing infrastructure, utilities, structural integrity, radiation shielding requirements). Understanding of current workflow and future needs. Identification of specific equipment to be accommodated. Risk assessment. | Detailed site report. Preliminary layout options. Identification of technical challenges. Draft project plan. | 3-7 business days | Building codes and standards (e.g., Tanzania Bureau of Standards). Availability of skilled local labor. Importation regulations for specialized materials. | |
| 3: Design & Quotation | Development of detailed architectural and engineering designs (including layout, ventilation, electrical, plumbing, radiation shielding). Selection of materials and finishes. Preparation of a comprehensive quotation and tender document. | Finalized design drawings (2D/3D). Detailed Bill of Quantities (BoQ). Formal quotation. Project schedule. | 7-14 business days | Local sourcing of materials to reduce costs and lead times. Adherence to Ministry of Health guidelines for healthcare facilities. Environmental considerations. | |
| 4: Procurement & Manufacturing | Sourcing and ordering of all required materials, equipment, and specialized components. Fabrication of custom-built elements (e.g., lead shielding, specialized cabinetry). Quality control checks. | Procured materials and components. Manufactured custom elements. Delivery schedule. | Varies based on lead times (typically 4-12 weeks) | Reliability of local suppliers. Importation procedures and duties for specialized items. Logistics and transportation within Tanzania. | |
| 5: Installation & Fit-Out | Site preparation and demolition (if required). Installation of structural modifications, electrical, plumbing, and HVAC systems. Installation of radiation shielding. Finishing works (flooring, walls, ceilings, lighting). Installation of cabinetry and furniture. | Refurbished and fitted-out radiology room. All systems installed and functional. | Varies based on project complexity (typically 4-16 weeks) | Skilled workforce availability and training. Site accessibility and safety protocols. Coordination with other trades and hospital operations. | |
| 6: Testing, Commissioning & Training | Rigorous testing of all installed systems (electrical, HVAC, safety). Radiation safety surveys and compliance checks. Commissioning of all integrated equipment. Training of client's staff on new systems and procedures. | Test reports. Commissioning certificates. Training manuals. Competent staff. | 1-2 weeks | Availability of specialized testing equipment. Accreditation of testing personnel. Collaboration with local health authorities for final sign-off. | |
| 7: Handover & Post-Completion Support | Final inspection and walk-through with the client. Documentation handover (as-built drawings, warranties, manuals). Project closure. Provision of ongoing maintenance and support services. | Project completion certificate. Complete project documentation. Satisfied client. Ongoing support agreement. | Ongoing | Warranty terms and conditions. Availability of spare parts. Long-term relationship building for future needs. |
Radiology Room Refurbishment & Fit-Out Service Process
- Phase 1: Inquiry & Initial Consultation
- Phase 2: Site Assessment & Planning
- Phase 3: Design & Quotation
- Phase 4: Procurement & Manufacturing
- Phase 5: Installation & Fit-Out
- Phase 6: Testing, Commissioning & Training
- Phase 7: Handover & Post-Completion Support
Radiology Room Refurbishment & Fit-out Service Cost In Tanzania
Refurbishing and fitting out a radiology room in Tanzania involves a range of costs influenced by several key factors. These include the scope of the project, the quality of materials and equipment selected, the size and current condition of the existing space, and the complexity of the installation. For example, a basic refresh with new paint and flooring will be significantly less expensive than a full gut-and-renovate project requiring structural changes, advanced shielding, and the installation of specialized medical imaging equipment. The choice of materials, from flooring and wall finishes to cabinetry and lighting, also plays a crucial role. Furthermore, the specific types of radiology equipment being installed (e.g., X-ray, CT scanner, MRI, ultrasound) will dictate specialized requirements for power, cooling, shielding, and space, all of which impact the overall cost. Local labor rates, the availability of specialized contractors, and import duties on specialized equipment and materials are also significant considerations. Estimating a precise cost without a detailed project scope is challenging, but we can outline typical ranges and contributing factors.
| Project Scope & Complexity | Estimated Cost Range (TZS) | Notes |
|---|---|---|
| Basic Refurbishment (Paint, flooring, minor electrical) | 15,000,000 - 40,000,000 | Focuses on aesthetics and minor functional improvements. |
| Moderate Refurbishment (Upgraded flooring, lighting, basic shielding, minor equipment relocation) | 40,000,000 - 120,000,000 | Involves more substantial upgrades, including initial shielding considerations. |
| Comprehensive Refurbishment & Fit-Out (Full renovation, advanced lead shielding, HVAC, specialized electrical, new equipment installation) | 120,000,000 - 500,000,000+ | Significant structural and technical modifications, often including the purchase and installation of new imaging modalities. Costs can escalate dramatically with high-end equipment like MRI or CT scanners. |
| Specialized Equipment Installation (e.g., CT Scanner, MRI, X-Ray Suite - Fit-out only, excluding equipment cost) | 80,000,000 - 400,000,000+ | This is highly dependent on the specific equipment's footprint, power, cooling, and radiation shielding requirements. MRI suites are typically the most expensive due to their unique shielding and infrastructure needs. |
Key Pricing Factors for Radiology Room Refurbishment & Fit-Out in Tanzania
- Scope of Work (Minor upgrades vs. full renovation)
- Size of the Radiology Room
- Current Condition of the Existing Space
- Type and Complexity of Radiology Equipment Installation
- Material Quality and Finishes (Flooring, walls, cabinetry, lighting)
- Lead Shielding Requirements (thickness, complexity)
- HVAC and Ventilation System Upgrades
- Electrical and Power Supply Modifications (including UPS)
- Plumbing and Drainage (if applicable)
- Specialized Medical Gas Installations (if applicable)
- Architectural and Engineering Design Fees
- Contractor Fees and Labor Rates (local vs. expatriate)
- Permits and Regulatory Approvals
- Delivery and Installation of Medical Equipment
- Contingency Budget for Unforeseen Issues
Affordable Radiology Room Refurbishment & Fit-out Service Options
This document outlines affordable radiology room refurbishment and fit-out service options, focusing on value bundles and cost-saving strategies to help healthcare facilities optimize their radiology departments without compromising quality or patient experience. We understand the budgetary constraints faced by many institutions and aim to provide practical and economical solutions for upgrading or creating new radiology spaces.
| Value Bundle Name | Key Services Included | Target Facility Type | Estimated Cost-Saving Potential |
|---|---|---|---|
| Essential Refresh | Repainting, flooring updates, basic lighting, minor structural adjustments, lead shielding inspection. | Smaller clinics, satellite offices, existing rooms needing cosmetic updates. | 15-25% compared to full renovation. |
| Standard Upgrade | Essential Refresh + new patient waiting area furniture, upgraded ventilation, basic equipment room setup, minor electrical upgrades. | Medium-sized practices, departments with moderate equipment changes. | 20-30% compared to full renovation. |
| Comprehensive Fit-Out | Standard Upgrade + full room redesign, new patient flow optimization, advanced lead shielding installation, complete electrical and IT infrastructure, integrated lighting and HVAC, minor architectural modifications. | New department creation, major equipment overhauls, facilities requiring significant modernization. | 25-35% compared to a bespoke, high-end fit-out. |
| Equipment-Focused Integration | Specialized services for integrating new imaging modalities (MRI, CT, X-ray), including necessary shielding, power, cooling, and structural considerations. Minimal aesthetic changes. | Facilities investing in new or upgraded imaging equipment. | Variable, but focused on avoiding costly errors in equipment installation. |
Key Considerations for Affordable Radiology Room Refurbishment & Fit-Out
- Project Scope Definition: Clearly defining the extent of the refurbishment (e.g., cosmetic updates, equipment upgrades, complete redesign) is crucial for accurate budgeting.
- Phased Approach: Breaking down larger projects into manageable phases can spread costs and minimize disruption.
- Material Selection: Opting for durable yet cost-effective materials can significantly reduce long-term expenses.
- Equipment Integration: Planning for seamless integration of new or existing imaging equipment is vital.
- Regulatory Compliance: Ensuring all work meets relevant health and safety standards from the outset prevents costly rework.
- Energy Efficiency: Incorporating energy-saving lighting and HVAC systems can lead to operational cost reductions.
- Technology Integration: Planning for future technological advancements can extend the lifespan of the refurbished space.
Verified Providers In Tanzania
In Tanzania's dynamic healthcare landscape, identifying truly verified providers is paramount for ensuring quality and trustworthy medical services. Franance Health stands out as a leading organization, rigorously vetting healthcare facilities and practitioners. Their comprehensive credentialing process goes beyond surface-level checks, delving into operational standards, clinical expertise, ethical practices, and patient satisfaction. This commitment to thorough verification means that when you see a Franance Health credential, you are assured of a provider that meets the highest benchmarks in healthcare delivery. This dedication to quality assurance not only protects patients but also elevates the overall standard of healthcare in Tanzania. Choosing a Franance Health-credentialed provider is choosing peace of mind and a commitment to excellent health outcomes.
| Provider Type | Franance Health Verification Criteria | Benefit to Patients |
|---|---|---|
| Hospitals | Facility infrastructure, medical equipment, staffing ratios, infection control, emergency preparedness, patient feedback. | Access to well-equipped facilities, skilled medical teams, and safe patient care environments. |
| Clinics & Health Centers | Availability of essential services, qualified healthcare professionals, prescription accuracy, patient confidentiality, cleanliness. | Reliable access to primary healthcare, accurate diagnoses, and confidential medical advice. |
| Specialist Doctors | Medical licenses, board certifications, continuing medical education, peer reviews, patient outcomes. | Consultation with highly qualified specialists with proven expertise and a track record of positive patient results. |
| Diagnostic Laboratories | Accreditation, quality control measures, accuracy of test results, turnaround times, equipment calibration. | Dependable and accurate diagnostic testing crucial for effective treatment planning. |
| Pharmacies | Drug licensing, storage conditions, prescription verification, pharmacist qualifications, patient counseling. | Access to genuine medications, safe dispensing practices, and informed guidance on medication use. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Vetting Process: Franance Health employs an exhaustive verification system that scrutinizes every aspect of a provider's operations.
- Focus on Clinical Excellence: Credentials signify adherence to high clinical standards and evidence-based practices.
- Commitment to Ethical Standards: Verified providers demonstrate a strong commitment to patient welfare and ethical conduct.
- Enhanced Patient Safety: The credentialing process prioritizes patient safety protocols and quality control measures.
- Trustworthy Healthcare Navigation: Franance Health credentials simplify the process of finding reliable and reputable medical services.
- Continuous Quality Improvement: Verified providers are often engaged in ongoing efforts to enhance their services and patient care.
Scope Of Work For Radiology Room Refurbishment & Fit-out Service
This Scope of Work (SOW) outlines the requirements for the refurbishment and fit-out of a radiology room. It details the technical deliverables and standard specifications necessary to ensure a safe, efficient, and compliant imaging environment. The project encompasses all aspects of construction, installation, and final commissioning of the radiology room.
| Technical Deliverable | Description | Standard Specifications/Requirements | ||
|---|---|---|---|---|
| Room Layout and Design Drawings | Detailed architectural and engineering drawings illustrating the final room configuration, including equipment placement, workflow, and access points. | Adherence to current healthcare design guidelines (e.g., AIA Guidelines for Design and Construction), local building codes, fire safety regulations, and infection control standards. Must include detailed 3D renderings and CAD files. | ||
| Structural Modifications | Any necessary alterations to walls, floors, or ceilings to accommodate equipment weight, shielding, or space requirements. | Compliance with structural engineering standards. Load-bearing capacity calculations for all new or modified structural elements. Material certifications for all structural components. | ||
| Radiation Shielding | Installation of appropriate shielding materials (lead, concrete, etc.) in walls, doors, windows, and viewing areas to protect staff and patients from radiation exposure. | Calculated shielding thickness based on ANSI/HPS N43.1, NCRP reports, and local regulatory requirements. Verification of shielding effectiveness through post-installation radiation surveys. | ||
| MEP Systems | Installation of new or upgraded electrical, HVAC, and plumbing systems to support radiology equipment and patient comfort. | Electrical: Dedicated circuits with adequate capacity and grounding for all radiology equipment. UPS backup power for critical systems. Compliance with NEC standards and healthcare facility electrical codes. Adequate lighting levels as per IES recommendations. | HVAC: Controlled temperature and humidity levels as per equipment manufacturer specifications. HEPA filtration for air quality. Sufficient air changes per hour for infection control and equipment cooling. Compliance with ASHRAE standards. | Plumbing: Access to water and drainage as required by specific equipment. Compliance with plumbing codes. |
| Data and Network Cabling | Installation of robust data and network infrastructure to support PACS, RIS, and other imaging IT systems. | High-speed Ethernet cabling (Cat 6a or higher). Sufficient network drops for all equipment and workstations. Compliance with BICSI standards. Proper cable management and labeling. | ||
| Equipment Mounting and Support Systems | Fabrication and installation of custom mounts, booms, and support structures for radiology equipment (e.g., X-ray tubes, detectors, monitors). | Engineered to support the specific weight and operational requirements of each piece of equipment. Vibration isolation where necessary. Compliance with equipment manufacturer installation manuals and safety standards. | ||
| Interior Finishes | Application of durable, cleanable, and non-porous finishes to walls, floors, and ceilings. | Antimicrobial and low-VOC paints. Seamless, cove-based vinyl flooring with excellent durability and ease of cleaning. Infection-resistant wall coverings where applicable. Smooth, impact-resistant ceiling tiles. | ||
| Doors and Hardware | Installation of specialized doors, including radiation-shielded doors and quick-close doors, with appropriate hardware. | Lead-lined doors with automatic closers and interlocks for radiation safety. Hermetically sealed doors for imaging rooms requiring environmental control. Ergonomic and hygienic hardware. | ||
| Lighting Systems | Installation of general and task lighting, including dimmable lighting for specific procedures. | Adequate illumination levels for safe patient care and equipment operation. Emergency lighting as per building codes. Dimmable lighting controls for viewing and diagnostic purposes. | ||
| Intercom and Communication Systems | Installation of audio-visual communication systems for patient and staff interaction. | Clear audio transmission. Two-way communication capabilities. Compliance with accessibility standards. | ||
| Testing and Commissioning Reports | Documentation of all system tests, performance verifications, and final sign-offs. | Comprehensive reports for MEP systems, radiation shielding surveys, equipment functionality tests, and overall room readiness. All reports signed and sealed by qualified professionals. | ||
| As-Built Drawings | Accurate representation of the final installed layout, including all structural, MEP, and equipment placements. | CAD format, detailing all deviations from the original design drawings. Clearly labeled with all relevant dimensions and specifications. | ||
| Operation and Maintenance Manuals | Comprehensive manuals for all installed systems and finishes. | Detailed information on operation, maintenance, cleaning, and troubleshooting for each component and system. Manufacturer specifications and warranty information included. |
Key Phases and Activities
- Phase 1: Design and Planning
- Phase 2: Demolition and Preparation
- Phase 3: Construction and Structural Modifications
- Phase 4: Mechanical, Electrical, and Plumbing (MEP) Installation
- Phase 5: Radiology-Specific Equipment Installation and Integration
- Phase 6: Finishes and Interior Fit-Out
- Phase 7: Testing, Commissioning, and Handover
Service Level Agreement For Radiology Room Refurbishment & Fit-out Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Radiology Room Refurbishment & Fit-Out Service provided by [Your Company Name] to [Client Name]. This SLA aims to ensure timely and efficient project execution, minimizing disruption to clinical operations.
| Service Component | Response Time (Business Hours) | Uptime Guarantee (Post-Handover) |
|---|---|---|
| Initial Project Scoping & Design Consultation | 48 Hours | N/A (Pre-Construction) |
| On-site Assessment & Measurement | 72 Hours | N/A (Pre-Construction) |
| Design Proposal & Quotation Submission | 5 Business Days | N/A (Pre-Construction) |
| Minor Material/Equipment Issue During Fit-Out (e.g., incorrect delivery) | 12 Business Hours | N/A (During Construction) |
| Major Structural/Technical Issue During Fit-Out (e.g., unexpected site condition) | 24 Business Hours | N/A (During Construction) |
| Post-Handover Equipment Malfunction (covered by fit-out scope) | 8 Business Hours | 99.5% (for equipment within our fit-out responsibility) |
| Post-Handover Minor Aesthetic/Finish Issue (e.g., paint touch-up) | 48 Business Hours | 99.5% (for overall room usability) |
| Post-Handover Power/Lighting/HVAC Integration Issue (covered by fit-out scope) | 6 Business Hours | 99.5% (for room functionality) |
Key Service Level Objectives
- Response Times: Defined as the maximum time permitted between the client reporting an issue or requesting a service and the initial acknowledgment and commencement of action by the service provider.
- Uptime Guarantees: Defined as the percentage of time that the refurbished and fit-out radiology room is fully operational and available for its intended clinical use, post-handover, excluding planned maintenance and agreed-upon downtime.
Frequently Asked Questions
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