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IEC 62353 Recurrent Test Service (In-Service Testing) in Tanzania
Engineering Excellence & Technical Support
IEC 62353 Recurrent Test Service (In-Service Testing) High-standard technical execution following OEM protocols and local regulatory frameworks.
Ensured Medical Device Safety Compliance
Our IEC 62353 recurrent testing service in Tanzania provides rigorous in-service testing of medical equipment, ensuring continuous compliance with international safety standards and safeguarding patient care.
Optimized Equipment Performance & Longevity
Leveraging advanced diagnostic tools and adherence to IEC 62353 protocols, we identify potential performance degradation and root causes in medical devices, extending their operational lifespan and minimizing costly downtime for Tanzanian healthcare facilities.
Mitigated Equipment Failure Risks
Our expert-led recurrent testing program, following IEC 62353 guidelines, proactively detects and addresses subtle equipment anomalies before they escalate into critical failures, significantly enhancing the reliability and safety of medical devices across Tanzania.
What Is Iec 62353 Recurrent Test Service (In-service Testing) In Tanzania?
IEC 62353, 'Medical electrical equipment - Routine tests after repair and measurement of technical parameters - Additional requirements for medical equipment', is an international standard that specifies the requirements for recurring tests (also known as in-service testing or routine testing) of medical electrical equipment to ensure its continued safety and performance after it has been put into service, and particularly after repairs or modifications. In Tanzania, this service is crucial for healthcare facilities to maintain compliance with patient safety regulations and ensure the reliable operation of their medical devices. The service involves a systematic program of verification tests, measurements, and inspections conducted at predetermined intervals or after specific events, to confirm that the equipment meets its original safety and performance specifications.
| Who Needs IEC 62353 Recurrent Test Service in Tanzania? | Typical Use Cases |
|---|---|
| Hospitals and Clinics: Both public and private healthcare institutions operating medical electrical equipment. | Post-Repair Verification: Ensuring safety and functionality after any repair or modification to medical devices. |
| Diagnostic Laboratories: Facilities utilizing medical equipment for testing and analysis. | Routine Maintenance Schedules: Adhering to periodic testing intervals recommended by manufacturers or regulatory bodies (e.g., annual or bi-annual testing). |
| Medical Device Manufacturers and Distributors: Those responsible for the initial deployment and ongoing support of their equipment in Tanzania. | Preventive Maintenance Programs: Integrating routine testing as part of a broader strategy to minimize equipment downtime and failures. |
| Regulatory Bodies and Accreditation Agencies: Ensuring healthcare providers meet essential safety standards. | Equipment Relocation or Transfer: Verifying the safety and performance of equipment after it has been moved between locations within a facility or to a new facility. |
| Biomedical Engineering Departments: Internal or external teams responsible for the maintenance and safety of medical equipment. | Due Diligence and Risk Management: Demonstrating a commitment to patient safety and minimizing liability associated with equipment malfunction. |
What the IEC 62353 Recurrent Test Service Involves:
- Visual Inspection: Comprehensive examination of the equipment for physical damage, proper labeling, and completeness of components.
- Protective Earth Continuity Test: Measurement of the resistance of the protective earth connection to ensure effective grounding and fault current dissipation.
- Insulation Resistance Test: Assessment of the integrity of electrical insulation to prevent leakage currents and electric shock hazards.
- Touch Current Measurement: Quantification of the current that can flow through a patient or operator under normal and single-fault conditions.
- Functional Tests: Verification of the equipment's intended operational characteristics and performance parameters as per the manufacturer's specifications and relevant standards.
- Performance Verification: Confirmation that the equipment is delivering accurate and reliable results or performing its intended therapeutic function.
- Documentation and Reporting: Detailed recording of all test results, any identified deficiencies, and corrective actions taken. This forms a crucial part of the equipment's lifecycle management and regulatory compliance.
Who Needs Iec 62353 Recurrent Test Service (In-service Testing) In Tanzania?
IEC 62353, also known as the standard for 'Medical electrical equipment - Medical equipment in non-hospitals - Routine test and measurements,' outlines essential procedures for ensuring the safety and performance of medical electrical equipment after installation and during its operational lifespan. In Tanzania, as in many developing nations, ensuring the reliable functioning of medical devices is paramount to providing quality healthcare. This recurrent testing service (in-service testing) is crucial for a variety of stakeholders within the Tanzanian healthcare ecosystem.
| Target Customer/Entity | Key Departments Involved | Why IEC 62353 is Crucial |
|---|---|---|
| Public Hospitals (e.g., Muhimbili National Hospital, Regional Hospitals) | Biomedical Engineering Department, Clinical Engineering Department, Quality Assurance Department, Ward Management | Ensures patient safety, reduces equipment downtime, complies with national health regulations, optimizes equipment lifespan, and maintains diagnostic accuracy. |
| Private Hospitals and Clinics | Biomedical Engineering Department, Technical Services, Quality Management | Maintains reputation for quality patient care, minimizes liability risks, optimizes investment in medical technology, and ensures continuous service delivery. |
| Health Centers and Dispensaries | Clinical Officers in Charge, Technicians (if available), Health Facility Management | Ensures basic medical equipment is safe for use in primary healthcare settings, preventing accidents and enabling essential diagnostic and treatment procedures. |
| Medical Equipment Suppliers and Distributors | After-Sales Service Department, Technical Support, Quality Control | Fulfills warranty obligations, provides reliable after-sales support, builds customer trust, and ensures compliance with safety standards for equipment sold. |
| Third-Party Biomedical Engineering Service Providers | All Technical Staff, Quality Assurance, Client Management | Offers a vital service to healthcare facilities lacking in-house expertise, ensuring compliance and safety for a range of clients, and expanding service offerings. |
| Ministry of Health, Community Development, Gender, Elderly and Children (MoHCDGEC) and Regional Health Management Teams | Medical Equipment Unit, Quality Assurance Directorate, Public Health Infrastructure Department | Oversees the safety and efficacy of the national healthcare infrastructure, sets standards for medical equipment maintenance, and ensures public health is protected. |
| NGOs running health programs or facilities | Project Management, Technical Support, Facility Management | Ensures the safety and functionality of equipment used in their charitable healthcare initiatives, maximizing the impact of their resources and meeting donor expectations. |
| Research Institutions and Universities (with medical faculties) | Laboratory Technicians, Research Equipment Maintenance, Facilities Management | Guarantees the accuracy and reliability of research equipment, crucial for scientific integrity and the safety of researchers and participants. |
Target Customers and Departments Requiring IEC 62353 Recurrent Test Service in Tanzania
- Hospitals (Public and Private)
- Health Centers and Dispensaries
- Medical Equipment Suppliers and Distributors
- Third-Party Biomedical Engineering Service Providers
- Government Health Ministries and Regulatory Bodies
- Non-Governmental Organizations (NGOs) involved in healthcare delivery
- Research Institutions and Universities with medical facilities
Iec 62353 Recurrent Test Service (In-service Testing) Process In Tanzania
The IEC 62353 recurrent test service, also known as in-service testing, is a critical process for ensuring the safety of medical electrical equipment in Tanzania. This process verifies that equipment remains safe for patient and operator use after installation and throughout its operational life. The workflow from initial inquiry to the successful execution of the test involves several distinct stages, ensuring a structured and compliant approach.
| Stage | Key Activities | Responsibility (Service Provider) | Responsibility (Healthcare Facility) | Deliverables/Outcomes |
|---|---|---|---|---|
| Express interest, discuss needs, understand scope. | Provide information, assess requirements. | Initiate contact, provide equipment details. | Understanding of service, preliminary needs assessment. |
| Develop detailed quote and proposal. | Generate and submit quotation. | Review and evaluate quotation. | Formal proposal and pricing. |
| Formalize contract, schedule testing. | Draft and sign agreement, schedule dates. | Review and sign agreement, confirm schedule. | Signed agreement, confirmed test schedule. |
| Mobilize resources, confirm logistics. | Prepare testing equipment and personnel. | Ensure equipment access, provide documentation. | Readiness for on-site testing. |
| Conduct electrical safety and functional tests. | Perform all tests as per IEC 62353, record data. | Provide access to equipment and environment. | Raw test data. |
| Analyze data, generate test report. | Process data, create comprehensive report. | N/A | Draft test report. |
| Submit report for review. | Provide report to facility. | Review report, provide feedback. | Approved test report. |
| Perform re-testing if necessary. | Conduct re-tests on corrected equipment. | Carry out repairs/maintenance, facilitate re-testing. | Confirmation of compliance after remediation. |
| Archive all records, schedule future tests. | Maintain records, send reminders. | Maintain records, plan for next cycle. | Comprehensive documentation, future service planning. |
IEC 62353 Recurrent Test Service Workflow in Tanzania
- {"title":"1. Inquiry & Initial Consultation","description":"This is the first point of contact where a healthcare facility (or authorized representative) expresses interest in the IEC 62353 recurrent testing service. It involves understanding the scope of equipment to be tested, the facility's specific needs, and any previous test records. The service provider will offer initial information about the standard, the benefits of testing, and their capabilities."}
- {"title":"2. Quotation & Proposal Generation","description":"Based on the inquiry and consultation, the service provider prepares a detailed quotation and proposal. This document outlines the scope of work, the equipment list to be tested, the testing methodology (adhering to IEC 62353), the estimated timeline, the required resources, and the associated costs. It may also include terms and conditions."}
- {"title":"3. Agreement & Scheduling","description":"Upon acceptance of the quotation, a formal agreement (contract or service order) is established. This agreement locks in the scope, pricing, and outlines the responsibilities of both parties. Following the agreement, a mutually convenient date and time for the testing execution is scheduled, considering the facility's operational demands."}
- {"title":"4. Pre-Test Preparations & Information Gathering","description":"Before the technician arrives on-site, both parties undertake preparatory steps. The facility ensures access to the equipment, power sources, and any relevant documentation (manuals, previous test reports). The service provider confirms the necessary testing equipment and qualified personnel are ready. They may request a detailed inventory of the equipment to be tested."}
- {"title":"5. On-Site Testing Execution","description":"This is the core phase where the qualified technicians conduct the in-service testing according to the IEC 62353 standard. This typically involves visual inspections, electrical safety tests (e.g., protective earth resistance, enclosure leakage current, patient leakage current), and functional tests. All measurements are meticulously recorded."}
- {"title":"6. Data Analysis & Reporting","description":"After the on-site testing, the collected data is analyzed. The service provider generates a comprehensive test report that includes: details of the equipment tested, test results against the IEC 62353 limits, any identified deviations or non-conformities, recommendations for remediation, and a clear pass/fail status for each test."}
- {"title":"7. Report Review & Sign-off","description":"The test report is submitted to the healthcare facility for review. The facility's responsible personnel (e.g., biomedical engineering department, quality assurance) will examine the report to ensure it meets their expectations and is accurate. Formal sign-off signifies the completion of the testing phase."}
- {"title":"8. Remediation & Re-testing (if applicable)","description":"If the test report identifies any non-conformities or equipment failing to meet the safety standards, the facility will arrange for necessary repairs or maintenance. Following remediation, a re-test may be required to confirm the equipment now complies with IEC 62353. This is a crucial step for ensuring patient safety."}
- {"title":"9. Record Keeping & Follow-up","description":"All test reports, agreements, and related documentation are meticulously archived by both the service provider and the healthcare facility for future reference and regulatory compliance. The service provider may also schedule follow-up reminders for the next scheduled recurrent test, ensuring continuous adherence to the standard."}
Iec 62353 Recurrent Test Service (In-service Testing) Cost In Tanzania
IEC 62353, also known as the standard for "Medical electrical equipment - Medical equipment safety - Part 2: Recurrent test and test intervals," is crucial for ensuring the ongoing safety and performance of medical devices after they have been put into service. In Tanzania, the cost of recurrent testing services for medical equipment adhering to IEC 62353 standards can vary significantly. Several factors influence these costs, making it essential for healthcare facilities to understand them when budgeting for this vital service.
| Equipment Category | Typical Cost Range (TZS) | Notes |
|---|---|---|
| Basic Patient Monitoring Equipment (e.g., BP monitors, pulse oximeters, basic ECG) | 150,000 - 300,000 | Relatively straightforward testing, fewer parameters. |
| Intermediate Medical Devices (e.g., ventilators, defibrillators, infusion pumps) | 300,000 - 700,000 | More complex functionality and safety checks, potentially requiring calibration. |
| Advanced Imaging & Diagnostic Equipment (e.g., X-ray, Ultrasound, basic CT scanners) | 700,000 - 1,500,000+ | Significant complexity, specialized calibration, and longer testing times. Costs can escalate rapidly for high-end systems. |
| Anesthesia Machines & Critical Care Ventilators | 500,000 - 1,200,000 | High-risk devices requiring thorough functional and safety verification. |
| Surgical & Electrosurgical Equipment | 250,000 - 600,000 | Focus on electrical safety and performance of cutting/coagulation functions. |
Key Pricing Factors for IEC 62353 Recurrent Test Service in Tanzania:
- Type and Complexity of Medical Equipment: More sophisticated and specialized medical devices (e.g., MRI machines, advanced ventilators) typically require more time, expertise, and specialized calibration equipment, leading to higher testing costs compared to simpler devices (e.g., standard patient monitors, ECG machines).
- Number of Devices to be Tested: Service providers often offer volume discounts. A larger number of devices to be tested by a single facility can result in a lower per-unit cost.
- Location of the Healthcare Facility: Travel and logistical costs for technicians can influence pricing, especially for facilities located in remote or less accessible areas of Tanzania. This includes transportation, accommodation, and potentially per diem expenses.
- Service Provider's Overhead and Reputation: Established service providers with a strong reputation, experienced technicians, and comprehensive quality management systems may command higher fees. Their overhead costs, including training, certification, insurance, and specialized equipment maintenance, are factored into their pricing.
- Frequency of Testing (Scheduled vs. Ad-hoc): While IEC 62353 mandates recurrent testing, the frequency is determined by the device's risk class, manufacturer recommendations, and local regulations. Routine, scheduled testing might be priced differently than urgent or ad-hoc testing requests.
- Scope of the Test: The IEC 62353 standard outlines various tests. The comprehensive nature of the testing required (e.g., visual inspection, electrical safety tests, functional tests, performance verification) will impact the time and resources needed, thus affecting the cost.
- Calibration Requirements: If the testing involves calibration of certain parameters or sensors, this adds an extra layer of complexity and cost, often requiring specialized calibration equipment traceable to national or international standards.
- Reporting and Documentation: The level of detail and format of the test reports can also influence the price. Comprehensive reports with detailed findings, recommendations, and certificates of compliance will generally cost more.
- Service Level Agreements (SLAs): Facilities opting for long-term service contracts or SLAs may benefit from preferential pricing, bundled services, and guaranteed response times, which can impact the overall cost structure.
Affordable Iec 62353 Recurrent Test Service (In-service Testing) Options
Ensuring patient safety through regular, compliant testing of medical devices is paramount. IEC 62353, the international standard for in-service testing of electrical medical equipment, provides the framework for this critical process. Finding affordable IEC 62353 recurrent test services can be a challenge for healthcare facilities, but strategic planning, understanding value bundles, and implementing cost-saving strategies can make it manageable and even beneficial. This guide explores options for affordable recurrent testing services that adhere to IEC 62353, focusing on maximizing value and minimizing expenditure.
| Value Bundle Strategy | Description | Cost-Saving Opportunities |
|---|---|---|
| Volume-Based Discounts | Negotiate lower per-unit costs for testing larger quantities of devices. Many service providers offer tiered pricing based on the number of items tested within a given period. | Commit to a comprehensive testing schedule for all your medical equipment to achieve higher volume tiers. Centralize your testing needs rather than outsourcing them piecemeal. |
| Comprehensive Maintenance Contracts | Integrate IEC 62353 testing as part of a broader preventative maintenance agreement. This can include calibration, minor repairs, and other service aspects. | Bundling services often leads to discounted rates compared to procuring each service individually. A single contract simplifies budgeting and management. |
| Scheduled & Planned Testing Cycles | Work with providers to establish predictable, recurring testing schedules. This allows providers to optimize their resources and pass on savings. | Avoid emergency or rush testing fees by planning your testing well in advance. Consistent scheduling also minimizes disruption to clinical operations. |
| In-House Training & Support (Hybrid Model) | Some providers offer training for your internal biomedical technicians to perform certain aspects of the testing, with external verification or specialized testing by the provider. | Reduces the need for external service for every single test. Focuses external resources on more complex or critical equipment, leading to lower overall costs. |
| Technology Integration & Remote Monitoring | Providers utilizing advanced testing equipment and software can often perform tests more efficiently. Some may offer remote monitoring capabilities for certain device types. | Faster testing cycles mean less downtime for devices. Remote diagnostics can sometimes preempt the need for a full on-site visit. |
| Managed Service Agreements (MSAs) | Outsource the entire responsibility of managing your medical device testing program, including scheduling, execution, and documentation, to a specialized third-party. | Can be highly cost-effective for facilities lacking dedicated internal resources or expertise. Providers leverage economies of scale and optimized processes. |
| Partnerships with Equipment Manufacturers | Some original equipment manufacturers (OEMs) offer their own in-service testing services, sometimes at competitive rates as part of their support packages. | May offer seamless integration with your existing equipment and potentially better understanding of specific device nuances. |
Understanding IEC 62353 Recurrent Testing & Value:
- What is IEC 62353? It's a standard that outlines the requirements for the safety testing of electrical medical equipment after it has been put into service, ensuring it remains safe for patients and operators during its lifespan.
- Recurrent Testing: This refers to the periodic re-testing of medical devices to verify their continued safety and performance.
- Value in Testing: Beyond mere compliance, value comes from improved patient safety, reduced risk of equipment failure, extended device lifespan, and minimized downtime. Affordable services should not compromise on these core benefits.
- Identifying Affordable Options: This involves looking beyond the lowest price and considering the overall value proposition of the service provider.
Verified Providers In Tanzania
In Tanzania, ensuring access to high-quality healthcare is paramount. This is where "Verified Providers" become crucial. These are healthcare facilities and professionals that have met stringent quality and safety standards, often undergoing rigorous vetting processes. Among these, Franance Health stands out as a prime example of excellence, consistently demonstrating a commitment to patient well-being, ethical practices, and advanced medical care. Their dedication to upholding these verified standards makes them a leading choice for individuals seeking reliable and superior healthcare services in Tanzania.
| Feature | Franance Health's Distinction | Impact on Patients |
|---|---|---|
| Verification Standards | Exceeds minimum requirements, demonstrating proactive quality assurance. | Ensures consistent delivery of safe and effective medical services. |
| Medical Expertise | Employs specialists across various fields with proven track records. | Provides access to top-tier medical advice and treatment for complex conditions. |
| Patient Safety Protocols | Implements robust infection control, risk management, and emergency preparedness. | Minimizes the risk of complications and ensures a secure healthcare environment. |
| Technological Advancement | Utilizes modern diagnostic and therapeutic equipment. | Leads to more accurate diagnoses, personalized treatment plans, and improved recovery rates. |
| Client Satisfaction | Consistently receives positive feedback for care, communication, and outcomes. | Builds trust and confidence, fostering long-term patient relationships. |
Why Franance Health is the Best Choice Among Verified Providers:
- Unwavering Commitment to Quality: Franance Health adheres to the highest international benchmarks for healthcare delivery, ensuring all services are of exceptional quality.
- Rigorous Credentialing & Verification: Their status as a "Verified Provider" signifies successful navigation of comprehensive evaluation processes, guaranteeing adherence to strict protocols.
- Patient-Centric Approach: Every aspect of their operation is designed with the patient's comfort, safety, and positive outcome in mind.
- Experienced and Skilled Professionals: Franance Health employs a team of highly qualified and experienced medical practitioners dedicated to providing expert care.
- Advanced Medical Technology: They invest in state-of-the-art medical equipment and technology, enabling accurate diagnostics and effective treatments.
- Ethical and Transparent Practices: Patients can expect open communication, clear billing, and a commitment to ethical medical conduct.
- Comprehensive Service Offerings: From general health check-ups to specialized treatments, Franance Health provides a broad spectrum of medical services to meet diverse needs.
Scope Of Work For Iec 62353 Recurrent Test Service (In-service Testing)
This Scope of Work (SOW) outlines the requirements for providing recurrent testing services for medical electrical equipment (MEE) in accordance with IEC 62353:2014 'Medical electrical equipment - Tests after repair and routine tests'. This service ensures the continued safety and performance of MEE while in clinical use. The scope includes all necessary activities to perform the tests, documentation, and reporting as specified by the standard.
| Section | Description | Standard Specification (IEC 62353:2014 Reference) | Deliverables |
|---|---|---|---|
| 1.0 Planning and Preparation | Includes site assessment, equipment identification, scheduling, and gathering necessary documentation (e.g., manufacturer's service manual, previous test reports). | N/A (Implied in general test procedure) | Test schedule, equipment inventory list, pre-test checklist. |
| 2.0 Visual Inspection | Non-invasive examination of the MEE for physical damage, proper labeling, and completeness. | Clause 5.1 | Visual inspection report, photographic evidence of defects (if any). |
| 3.0 Protective Earth Resistance Test | Measurement of the resistance of the protective earthing connection to ensure adequate safety against electrical shock. | Clause 5.2 | Protective earth resistance test report, including measured values and acceptance criteria. |
| 4.0 Enclosure Leakage Current Test | Measurement of leakage current from accessible parts of the enclosure to earth. | Clause 5.3 | Enclosure leakage current test report, including measured values and acceptance criteria. |
| 5.0 Patient Leakage Current Test (Applies to applied parts) | Measurement of leakage current from applied parts to earth and between applied parts. | Clause 5.4 | Patient leakage current test report, including measured values and acceptance criteria for Type B, BF, and CF applied parts. |
| 6.0 Insulation Resistance Test (if applicable) | Measurement of insulation resistance between conductive parts and earth. | Clause 5.5 | Insulation resistance test report, including measured values and acceptance criteria. |
| 7.0 Functional Performance Tests | Verification that the MEE performs its intended functions safely and accurately. Specific tests depend on the type of equipment. | Clause 5.6 | Functional performance test report, detailing tests performed, results, and comparison to manufacturer's specifications. |
| 8.0 Post-Test Verification | Re-testing key safety parameters (e.g., protective earth resistance, leakage current) after functional tests to ensure no degradation occurred. | Clause 5.7 | Post-test verification report, confirming safety parameters remain within limits. |
| 9.0 Documentation and Reporting | Compilation of all test data, analysis, and recommendations into a comprehensive report. | Clause 6 | Final test report including: Executive Summary, Equipment Details, Test Procedures Used, Results for Each Test, Acceptance Criteria, Deviations Noted, Recommendations, and Technician's Certification. |
| 10.0 Defect Reporting and Remediation (if applicable) | Reporting of any identified defects and recommendations for remediation. If remediation is within scope, testing after repair follows IEC 62353. | Clause 7 | Defect report, proposed remediation plan (if applicable), and subsequent test reports after repair. |
| 11.0 Calibration of Test Equipment | Ensuring all test equipment used is within its calibration period and traceable to national standards. | N/A (Prerequisite for accurate testing) | Calibration certificates for all test equipment. |
Objectives
- To verify the continued safety and performance of medical electrical equipment (MEE) in accordance with IEC 62353 requirements.
- To identify and document any deviations from acceptable performance or safety parameters.
- To ensure compliance with regulatory requirements for in-service testing of MEE.
- To provide a clear and comprehensive record of all testing activities and results.
Service Level Agreement For Iec 62353 Recurrent Test Service (In-service Testing)
This Service Level Agreement (SLA) outlines the terms and conditions for the IEC 62353 Recurrent Test Service (In-Service Testing), focusing on response times for support requests and uptime guarantees for the testing platform. This SLA is intended to ensure the reliability and timely availability of the service for our clients.
| Support Request Priority | Response Time Guarantee | Uptime Guarantee (Monthly) |
|---|---|---|
| Critical (Service Unavailable/Major Functionality Impaired) | 1 Business Hour | 99.9% |
| High (Significant Functionality Impaired/Workaround Difficult) | 4 Business Hours | 99.9% |
| Medium (Minor Functionality Impaired/Workaround Available) | 8 Business Hours | 99.9% |
| Low (General Inquiry/Information Request) | 24 Business Hours | 99.9% |
Key Definitions
- Service: IEC 62353 Recurrent Test Service (In-Service Testing).
- Client: The organization or individual subscribing to the Service.
- Support Request: A communication from the Client to the Service Provider reporting an issue, requesting information, or seeking assistance related to the Service.
- Downtime: The period during which the Service is unavailable to the Client.
- Scheduled Maintenance: Pre-announced periods during which the Service may be temporarily unavailable for planned updates and improvements. Notice will be provided at least 48 hours in advance.
- Excusable Downtime: Downtime resulting from factors outside the Service Provider's reasonable control, including but not limited to acts of nature, war, terrorism, civil unrest, labor disputes, power outages, or failures of third-party services (e.g., internet service providers).
- Recurrent Test: A functional safety test performed on medical electrical equipment in accordance with IEC 62353 standards.
- Response Time: The time taken by the Service Provider to acknowledge a Support Request.
- Resolution Time: The time taken by the Service Provider to resolve a Support Request. This SLA focuses on Response Times, with Resolution Times being subject to the complexity of the issue.
In-Depth Guidance
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