Verified Service Provider in Sudan
Cell Culture Suites in Sudan
Engineering Excellence & Technical Support
Cell Culture Suites solutions for Research & Discovery (R&D). High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Biosafety Level 2 (BSL-2) Facilities
Equipped with state-of-the-art Biosafety Level 2 (BSL-2) cabinets, HEPA filtration systems, and negative pressure environments to ensure optimal containment and protection for sensitive cell cultures and personnel, enabling research with a wide range of human and animal cell lines.
Precision Temperature and Humidity Control
All incubators and environmental chambers offer precise, real-time monitoring and adjustment of temperature (±0.1°C) and CO2 levels (±0.2%), alongside controlled humidity, guaranteeing stable and reproducible cell growth conditions crucial for sensitive experimental outcomes.
Sterile Aseptic Workflows and Quality Assurance
Meticulously designed aseptic workflows, coupled with rigorous environmental monitoring and routine sterility testing protocols, minimize contamination risks and ensure the integrity and viability of cell cultures throughout their lifecycle, from initiation to experimental use.
What Is Cell Culture Suites In Sudan?
Cell culture suites in Sudan refer to dedicated, controlled laboratory environments designed for the aseptic maintenance and manipulation of living cells outside their natural biological context. These facilities are engineered to provide optimal conditions for cell growth, proliferation, and experimental procedures, minimizing the risk of contamination and ensuring experimental reproducibility. The core functionality of a cell culture suite lies in its ability to precisely control environmental parameters critical for cellular viability and function, including temperature, humidity, carbon dioxide concentration, and atmospheric oxygen levels. Sterility is paramount, achieved through specialized HVAC systems with HEPA filtration, positive air pressure differentials to prevent ingress of contaminants, and the use of autoclaves, sterile hoods, and disinfectants.
| Who Needs Cell Culture Suites in Sudan? | Typical Use Cases in Sudan | ||||||
|---|---|---|---|---|---|---|---|
| Research Institutions and Universities: For academic research in fields like biology, medicine, biotechnology, and pharmacology. | Pharmaceutical and Biopharmaceutical Companies: For drug discovery, development, and quality control of biological products. | Hospitals and Clinical Laboratories: For diagnostic testing (e.g., cell-based assays), regenerative medicine research, and specialized therapeutic cell production. | Agricultural Research Centers: For plant tissue culture and research into crop improvement. | Government and Public Health Agencies: For disease surveillance, vaccine development, and outbreak investigation. | Contract Research Organizations (CROs): Offering specialized cell culture services to other entities. | ||
| Basic Research: Studying fundamental cellular processes, signaling pathways, and gene function. | Drug Screening and Efficacy Testing: Evaluating the effectiveness and toxicity of potential therapeutic compounds. | Cell-Based Diagnostics: Developing and performing assays for disease detection and monitoring. | Regenerative Medicine: Culturing stem cells and other cell types for therapeutic applications. | Biologics Production: Manufacturing therapeutic proteins, antibodies, and vaccines. | Toxicology Studies: Assessing the harmful effects of chemicals and environmental agents on cells. | Cancer Research: Investigating cancer cell biology, developing anti-cancer therapies, and evaluating treatment responses. | Infectious Disease Research: Studying viral, bacterial, and parasitic infections in a controlled cellular environment. |
Key Components and Services of Cell Culture Suites:
- Controlled Environment Chambers: Incubators with precise regulation of temperature (typically 37°C), CO2 (usually 5%), and humidity.
- Biosafety Cabinets (BSCs): Class II or Class III biological safety cabinets providing personnel, product, and environmental protection through directed airflow and HEPA filtration for aseptic manipulations.
- Sterilization Equipment: Autoclaves for sterilizing media, glassware, and other reusable laboratory materials.
- Microscopy: Inverted microscopes for observing cell morphology and behavior in culture.
- Centrifugation: Centrifuges for cell harvesting, washing, and separation.
- Refrigeration and Freezing: Refrigerators and ultra-low temperature freezers for storing media, reagents, cell lines, and samples.
- Water Purification Systems: High-purity water systems (e.g., deionized, distilled) for media preparation and equipment cleaning.
- Specialized Media and Reagents: Provision or access to sterile cell culture media, sera, growth factors, and other essential supplements.
- Waste Disposal: Protocols and infrastructure for the safe and sterile disposal of biohazardous waste.
Who Needs Cell Culture Suites In Sudan?
Cell culture suites are specialized laboratory facilities designed for the growth and manipulation of living cells outside their natural environment. These sterile, controlled environments are crucial for a wide range of scientific research and biotechnological applications. In Sudan, the need for such facilities is driven by the advancement of its scientific community, the pursuit of novel medical treatments, and the development of its agricultural and industrial sectors.
| Customer/Department | Specific Needs and Applications in Sudan |
|---|---|
| Universities (e.g., University of Khartoum, Gezira University) | Basic biological research (genetics, cell biology, immunology), training future scientists, drug discovery and development, disease modeling (e.g., malaria, neglected tropical diseases). |
| Medical Research Institutes (e.g., Institute of Endemic Diseases Research) | Developing and testing new therapies for prevalent diseases in Sudan, understanding disease mechanisms at a cellular level, vaccine development. |
| Teaching Hospitals (e.g., Khartoum Teaching Hospital, Omdurman Teaching Hospital) | Diagnostic testing of patient samples (e.g., viral isolation, drug sensitivity testing), research on local diseases, development of personalized medicine approaches. |
| National Public Health Laboratories | Disease surveillance and outbreak investigation (e.g., testing for novel viruses, monitoring antimicrobial resistance), quality control of vaccines and diagnostics. |
| Emerging Pharmaceutical and Biotechnology Startups | Production of biopharmaceuticals (e.g., monoclonal antibodies, recombinant proteins), development of novel diagnostic kits, cell-based therapies. |
| Agricultural Research Corporations (e.g., Agricultural Research Corporation) | Plant tissue culture for crop improvement (e.g., disease resistance, drought tolerance), in-vitro propagation of valuable plant species, research on plant-pathogen interactions. |
| Veterinary Research Institutes | Development of veterinary vaccines and diagnostics, research on animal diseases impacting livestock (e.g., Rinderpest, Peste des petits ruminants), animal breeding programs. |
| Food and Beverage Quality Control Laboratories | Testing for microbial contamination in food products, development of food safety protocols, research on fermentation processes. |
| Environmental Research Agencies | Biomonitoring of environmental pollutants using cell-based assays, development of bioremediation strategies. |
Target Customers and Departments in Sudan Requiring Cell Culture Suites:
- Academic and Research Institutions
- Hospitals and Clinical Laboratories
- Pharmaceutical and Biotechnology Companies
- Agricultural Research Centers
- Public Health and Diagnostic Laboratories
- Food and Beverage Industry
Cell Culture Suites Process In Sudan
The process of establishing and operating cell culture suites in Sudan involves a structured workflow, from the initial inquiry to the successful execution of cell culture activities. This process is crucial for ensuring that research, diagnostics, and therapeutic applications involving cell cultures are conducted under optimal, sterile, and controlled conditions. The workflow typically follows these stages:
| Stage | Key Activities | Responsible Parties | Key Deliverables |
|---|---|---|---|
| Defining requirements, scope, and applications. Identifying stakeholders. | Requester, Project Manager, Technical Consultants | Needs assessment report, preliminary scope definition. |
| Assessing technical, financial, and regulatory viability. Choosing the optimal location. | Project Manager, Engineers, Financial Analysts, Local Authorities | Feasibility report, site selection justification. |
| Developing architectural, engineering, and equipment specifications. Ensuring biosafety compliance. | Architects, Engineers (HVAC, Electrical, Plumbing), Biosafety Officers | Detailed design drawings, equipment lists, bid documents, SOP frameworks. |
| Sourcing and purchasing equipment and materials. Building or modifying the facility. | Procurement Department, Contractors, Project Manager | Procured equipment, completed construction/renovation. |
| Setting up and testing all equipment and facility systems. Calibration. | Equipment Suppliers, Engineers, Technicians | Installed and operational equipment, commissioning reports. |
| Proving the facility meets sterile and environmental requirements. Obtaining regulatory approval. | Validation Engineers, Quality Assurance Team, Regulatory Bodies | Validation reports, certification documents. |
| Educating personnel on procedures and safety. Documenting protocols. | Training Department, Senior Scientists, Biosafety Officers | Trained staff, approved SOPs. |
| Performing cell culture activities. Regular upkeep and monitoring. | Lab Technicians, Scientists, Maintenance Staff | Cell culture outputs, maintenance logs, environmental monitoring data. |
| Ensuring consistency and reliability of processes and outputs. Audits. | Quality Assurance Team, Senior Scientists | QC reports, QA audits, corrective action plans. |
| Safe disposal of waste. End-of-life planning for the facility. | Waste Management Services, Environmental Health & Safety Officers, Project Manager | Waste disposal records, decommissioning plan. |
Cell Culture Suites Process Workflow in Sudan
- {"title":"1. Initial Inquiry and Needs Assessment","description":"The process begins with an inquiry from a research institution, hospital, or biotechnology company requiring cell culture facilities. This stage involves understanding the specific needs, including the types of cell cultures to be handled (e.g., mammalian, plant, microbial), the scale of operations, the required level of sterility (e.g., biosafety levels), and the intended applications (research, diagnostics, biopharmaceuticals)."}
- {"title":"2. Feasibility Study and Site Selection","description":"A feasibility study is conducted to assess the viability of establishing the cell culture suite. This includes evaluating available infrastructure, technical expertise, regulatory requirements in Sudan, and budget constraints. Site selection is critical, prioritizing locations with reliable utilities (power, water), good ventilation, and minimal environmental contamination risks. Consideration is given to proximity to related facilities and accessibility."}
- {"title":"3. Design and Planning","description":"Based on the needs assessment and feasibility study, detailed architectural and engineering designs for the cell culture suite are developed. This includes specifying the layout of different zones (e.g., preparation, incubation, sterile manipulation, waste disposal), the types of equipment required (biosafety cabinets, incubators, centrifuges, microscopes), HVAC systems for air filtration and control, plumbing, electrical systems, and safety features (e.g., emergency power, fire suppression). Compliance with national and international biosafety guidelines (e.g., WHO, ISO standards) is paramount."}
- {"title":"4. Procurement and Construction/Renovation","description":"Following design approval, procurement of all necessary equipment, materials, and services is initiated. Construction or renovation of the selected site commences according to the approved designs. This phase requires careful project management to ensure adherence to timelines, budget, and quality standards. Specialized contractors with experience in laboratory construction and sterile environments are often engaged."}
- {"title":"5. Equipment Installation and Commissioning","description":"Once construction is complete, all equipment is installed and rigorously tested. Commissioning involves verifying that all systems (HVAC, electrical, plumbing, safety) and individual pieces of equipment function according to specifications and are calibrated. This includes performance testing of biosafety cabinets, incubators, and sterilization equipment to ensure they meet the required sterility and operational parameters."}
- {"title":"6. Validation and Certification","description":"The cell culture suite undergoes thorough validation to confirm it can maintain the necessary environmental conditions for aseptic cell culture. This includes air quality testing, environmental monitoring for temperature, humidity, and particulate matter, and verification of pressure differentials between zones. Certification by relevant national regulatory bodies or accredited third-party organizations may be required before operation can commence."}
- {"title":"7. Staff Training and SOP Development","description":"Crucial to successful operation is the training of personnel who will work in the cell culture suites. Training covers aseptic techniques, proper use of equipment, biosafety protocols, emergency procedures, and waste management. Standard Operating Procedures (SOPs) are developed for all aspects of cell culture work, from media preparation to disposal, ensuring consistency and safety. Regular refresher training is essential."}
- {"title":"8. Operation and Maintenance","description":"With the facility validated, certified, and staff trained, operations begin. This involves routine cell culture work, ongoing environmental monitoring, and preventative maintenance of equipment and facility systems. Regular cleaning, disinfection, and sterilization of the suite and equipment are critical to maintaining a sterile environment. Record-keeping of all activities is meticulously maintained."}
- {"title":"9. Quality Control and Assurance","description":"Continuous quality control measures are implemented to ensure the integrity of cell cultures and the reliability of experimental results. This includes regular checks of media, reagents, and consumables. Quality assurance processes ensure that all procedures are followed correctly and that the facility continues to meet its operational and safety standards. Periodic re-validation and audits are conducted."}
- {"title":"10. Waste Management and Decommissioning","description":"Safe and compliant disposal of biological and chemical waste generated from cell culture activities is a critical part of the operational workflow. When a cell culture suite reaches the end of its life or is no longer needed, a decommissioning plan is executed to safely dismantle, clean, and dispose of or relocate equipment and materials according to environmental regulations."}
Cell Culture Suites Cost In Sudan
The cost of establishing and operating cell culture suites in Sudan is a multifaceted consideration, heavily influenced by factors such as the specific equipment required, the scale of the operation, and the sourcing of consumables. While precise, up-to-date pricing is challenging to ascertain due to fluctuations in the Sudanese Pound (SDG) and import costs, a general understanding of the contributing factors can be outlined. These suites are crucial for research institutions, pharmaceutical companies, and potentially clinical diagnostics, making their investment significant. Key cost drivers include the initial capital expenditure for specialized equipment, ongoing operational expenses for media, reagents, and disposables, and the cost of skilled personnel to manage and operate the facilities. The limited availability of imported specialized items can also drive up prices due to shipping, customs duties, and potential markups by local distributors. Therefore, budget planning needs to be robust and account for these variables.
| Item Category | Estimated Cost Range (SDG) | Notes |
|---|---|---|
| Biosafety Cabinet (Class II) | 3,000,000 - 15,000,000+ | Highly variable based on brand, features, and origin. New vs. used can also be a factor. |
| CO2 Incubator | 2,000,000 - 10,000,000+ | Depends on capacity, temperature uniformity, humidity control, and brand. |
| Inverted Microscope | 1,500,000 - 8,000,000+ | Basic models to those with digital cameras and advanced optics. |
| Centrifuge (Benchtop/Micro) | 500,000 - 3,000,000+ | Speed, capacity, and features are key. |
| Freezers (-20°C & -80°C) | 1,000,000 - 7,000,000+ | Capacity and temperature stability are crucial. |
| Monthly Consumables (for a small lab) | 500,000 - 2,000,000+ | Includes media, serum, pipettes, plates, etc. Highly dependent on usage and cell types. |
| Basic Facility Setup (HVAC, plumbing, basic electrical) | 5,000,000 - 20,000,000+ | This is a rough estimate for creating a clean, controlled environment. |
| Generator (for power backup) | 2,000,000 - 10,000,000+ | Capacity and reliability are paramount. |
Key Pricing Factors for Cell Culture Suites in Sudan
- Equipment Costs: This is the most significant upfront investment. It includes biosafety cabinets (Class II are standard), incubators (CO2 incubators are essential), centrifuges, microscopes (inverted microscopes for cell observation), water baths, refrigerators and freezers (-20°C and -80°C for storage), and potentially autoclaves for sterilization.
- Consumables and Reagents: These are recurring costs and include cell culture media (DMEM, RPMI, etc.), fetal bovine serum (FBS) or other supplements, antibiotics, trypsin, PBS, sterile pipettes, culture plates and flasks, and gloves. The quality and brand of these items will impact cost.
- Facility Infrastructure: This involves the cost of setting up a dedicated, controlled environment. This includes HVAC systems for temperature and humidity control, appropriate lighting, sterile flooring and surfaces, and reliable electricity (often with backup generators due to power outages).
- Personnel Costs: Skilled technicians, researchers, and laboratory managers are needed to operate and maintain the cell culture suites. Salaries will vary based on experience and qualifications.
- Maintenance and Calibration: Regular maintenance of equipment and calibration of instruments are essential for accurate results and long-term viability, adding to operational costs.
- Import Duties and Taxes: Given the reliance on imported equipment and consumables, customs duties, taxes, and shipping costs will significantly inflate the final price.
- Local Market Availability and Markups: The limited number of suppliers for specialized lab equipment and consumables in Sudan can lead to higher prices due to less competition and added markups by local distributors.
- Scale of Operation: The size and capacity of the cell culture suite (e.g., number of biosafety cabinets, incubator capacity) will directly influence the overall cost.
Affordable Cell Culture Suites Options
For laboratories seeking to optimize their cell culture operations without breaking the bank, affordable cell culture suites are a crucial consideration. These facilities, designed for sterile cell maintenance and experimentation, can range from basic biosafety cabinets to fully equipped incubators and workbenches. The key to securing cost-effective solutions lies in understanding value bundles and implementing smart cost-saving strategies.
| Strategy | Description | Potential Savings |
|---|---|---|
| Bundle Purchasing | Acquire pre-selected sets of equipment from a single vendor. | 10-25% on bundled items. |
| Refurbished Equipment | Purchase pre-owned but professionally serviced and warrantied equipment. | 30-60% compared to new. |
| Leasing/Renting | Pay a monthly fee for equipment usage, often with maintenance included. | Lower upfront cost, predictable monthly expenses. |
| Modular Design | Start with essential components and expand as needs grow. | Avoids over-investing in unused capacity. |
| Bulk Purchasing of Consumables | Order media, reagents, plastics, and disposables in larger quantities. | 5-15% discount per unit through volume. |
| Energy Efficiency | Select equipment with low power consumption and implement energy-saving practices. | Reduced utility bills over equipment lifespan. |
| Strategic Space Planning | Optimize layout for workflow efficiency and minimize footprint. | Potentially reduces facility construction/rental costs. |
Understanding Value Bundles and Cost-Saving Strategies
- {"title":"Value Bundles Explained","description":"Value bundles are curated packages of equipment and services offered by manufacturers or suppliers at a discounted price compared to purchasing items individually. These bundles are designed to meet specific laboratory needs, often focusing on common workflows or essential components for a functional cell culture setup. They can include combinations of biosafety cabinets, incubators, microscopes, centrifuges, and essential consumables."}
- {"title":"Benefits of Value Bundles","description":"Purchasing a value bundle can lead to significant upfront cost savings, simplified procurement processes, and ensured compatibility between essential pieces of equipment. They often come with integrated support or maintenance packages, further reducing long-term operational expenses."}
- {"title":"Cost-Saving Strategies","description":"Beyond bundles, several strategic approaches can help reduce the overall cost of cell culture suites. These include careful planning, exploring refurbished options, considering leased equipment, optimizing space utilization, and leveraging bulk purchasing for consumables."}
- {"title":"Key Components of a Cell Culture Suite","description":"A basic cell culture suite typically includes a Class II Biological Safety Cabinet (BSC) for sterile handling, a CO2 incubator for cell growth, a reliable microscope for observation, and potentially a centrifuge for sample processing. Additional equipment may include water baths, refrigerators, and storage solutions."}
Verified Providers In Sudan
In Sudan's burgeoning healthcare sector, ensuring you receive care from verified and accredited providers is paramount. Franance Health stands out as a beacon of trust and quality, offering a network of healthcare professionals and facilities that meet stringent international standards. This commitment to excellence ensures patients receive safe, effective, and compassionate medical services. Choosing Franance Health means prioritizing your well-being with a partner dedicated to upholding the highest ethical and professional benchmarks.
| Credential Category | Franance Health Verification Standard | Patient Benefit |
|---|---|---|
| Medical Licenses & Registrations | Verified active and valid licenses with Sudanese Medical Council and relevant professional bodies. | Ensures providers are legally qualified and authorized to practice medicine. |
| Educational Qualifications | Confirmation of degrees, diplomas, and specialized training from accredited institutions. | Guarantees that providers possess the necessary theoretical knowledge and practical skills. |
| Professional Experience | Assessment of clinical experience, including past roles and duration of practice. | Indicates a level of practical application and familiarity with various medical scenarios. |
| Specialty Certifications | Verification of board certifications or equivalent accreditations in specific medical fields. | Confirms advanced expertise and recognized proficiency in specialized areas of medicine. |
| Facility Accreditation (if applicable) | Compliance with national and international healthcare facility standards (e.g., cleanliness, equipment, safety protocols). | Ensures a safe, hygienic, and well-equipped environment for treatment. |
| Ethical Conduct & Professionalism | Background checks and review of professional conduct records. | Promotes patient trust and assurance of ethical medical practices. |
Why Franance Health Credentials Matter:
- Rigorous Vetting Process: Franance Health employs a multi-stage credentialing process for all its associated healthcare providers and facilities. This includes verifying medical licenses, professional accreditations, educational backgrounds, and any necessary certifications.
- Adherence to International Standards: Franance Health aligns its standards with globally recognized healthcare benchmarks. This ensures that the care provided is not only compliant with Sudanese regulations but also meets a higher level of quality and safety.
- Focus on Continuous Improvement: The organization actively monitors the performance and patient feedback of its network. This commitment to continuous improvement ensures that providers maintain and enhance their skills and service delivery.
- Transparency and Accountability: Franance Health promotes transparency in its operations. Patients can have confidence knowing that the providers they are referred to have been thoroughly vetted and are held accountable for the quality of care they deliver.
- Patient-Centric Approach: The core of Franance Health's mission is patient well-being. Their credentialing process prioritizes providers who demonstrate a strong ethical compass and a commitment to patient-centered care, ensuring empathy and respect are at the forefront of every interaction.
- Access to Specialized Expertise: By partnering with a broad network of verified professionals, Franance Health facilitates access to specialized medical expertise that might otherwise be difficult to identify and secure.
Scope Of Work For Cell Culture Suites
This Scope of Work (SOW) outlines the requirements for the design, construction, commissioning, and validation of state-of-the-art cell culture suites. The objective is to establish a controlled and sterile environment suitable for advanced cell-based research, development, and manufacturing. This SOW details the technical deliverables, standard specifications, and key performance indicators (KPIs) to ensure the facility meets stringent regulatory and operational demands.
| Specification Category | Parameter | Required Standard/Value | Notes |
|---|---|---|---|
| HVAC System | Air Changes Per Hour (ACH) | ≥ 15 for general labs, ≥ 25 for hoods/isolators | Monitored and recorded |
| HVAC System | Pressure Differentials | +ve to adjacent areas (e.g., +5 to +15 Pa) | Maintained for containment and cleanroom classification |
| HVAC System | HEPA Filtration | H13/H14 grade | Double HEPA filtration for exhaust from critical zones |
| HVAC System | Temperature Control | 20-25°C ± 1°C | Continuously monitored |
| HVAC System | Humidity Control | 40-60% RH ± 5% RH | Continuously monitored |
| Sterilization/Decontamination | UV-C Integration | Automated cycles, scheduled or on-demand | Validated intensity and dwell time |
| Sterilization/Decontamination | VHP Efficacy | Sterilization of enclosed spaces (e.g., isolators, cleanrooms) | Validated kill rates for relevant microorganisms |
| Water Systems | Purified Water (PW) | Meets USP/EP standards | Point-of-use testing |
| Water Systems | Water For Injection (WFI) | Meets USP/EP standards (if applicable for sterile media prep) | Continuous monitoring of conductivity, TOC, endotoxins |
| Environmental Monitoring | Particulate Count | ISO Class 7 or better in critical zones | Per ISO 14644-1 |
| Environmental Monitoring | Microbial Monitoring | Low viable bioburden limits (settle plates, air samplers, contact plates) | Defined action and alert limits |
| Environmental Monitoring | CO2 Levels | 3-5% ± 0.5% (for incubators) | Monitored within incubators |
| Biosafety | BSL Designation | As per project requirements (e.g., BSL-2, BSL-2+) | Design features aligned with CDC/WHO guidelines |
| Access Control | Biometric/Card Access | Multi-factor authentication for critical areas | Audit trail for all access events |
| Materials of Construction | Surfaces (Walls, Floors, Ceilings) | Seamless, non-shedding, chemically resistant (e.g., epoxy, vinyl, stainless steel) | Smooth, coved transitions |
Key Technical Deliverables
- Detailed Architectural and Engineering Drawings (including HVAC, electrical, plumbing, and structural designs)
- HVAC System Design and Validation Report (including HEPA filtration, pressure differentials, air change rates, temperature and humidity control)
- Sterilization and Decontamination System Design and Validation Report (e.g., UV-C, vaporized hydrogen peroxide)
- Water Purification System Design and Validation Report (e.g., WFI, purified water)
- Waste Management System Design and Implementation Plan
- Environmental Monitoring System (EMS) Design and Validation Report (for temperature, humidity, CO2, O2, particulate matter, microbial contamination)
- Biosafety Level (BSL) Compliance Documentation
- Access Control and Security System Design and Integration Plan
- Equipment Specification Sheets and Procurement Packages
- Installation Qualification (IQ) Documentation
- Operational Qualification (OQ) Documentation
- Performance Qualification (PQ) Documentation
- Standard Operating Procedures (SOPs) for facility operation and maintenance
- Training Manuals and Records for facility personnel
- As-Built Drawings and O&M Manuals
Service Level Agreement For Cell Culture Suites
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Cell Culture Suites. It defines the expected performance standards and the remedies for failures to meet these standards. This SLA is applicable to all users and facilities utilizing the designated Cell Culture Suites.
| Service Component | Uptime Guarantee (Monthly) | Response Time (Critical Incident) | Response Time (Non-Critical Incident) |
|---|---|---|---|
| Overall Cell Culture Suite Availability | 99.5% | 2 Hours | 8 Business Hours |
| Biosafety Cabinets (BSC) Functionality | 99.0% | 1 Hour | 4 Business Hours |
| Incubator Temperature & CO2 Control | 99.5% | 1 Hour | 4 Business Hours |
| HVAC & Environmental Controls (Temperature, Humidity) | 99.5% | 1 Hour | 4 Business Hours |
| Centrifuge Functionality | 98.0% | 2 Hours | 8 Business Hours |
| Microscope Functionality | 97.0% | 4 Hours | 1 Business Day |
Key Service Definitions
- Uptime: The percentage of time the Cell Culture Suites are available and fully functional, excluding scheduled maintenance and planned downtime. Uptime is calculated over a monthly period.
- Response Time: The maximum time allowed for a technician to acknowledge and begin addressing a reported issue within the Cell Culture Suites. This includes critical equipment malfunctions, environmental control failures, and contamination incidents.
- Scheduled Maintenance: Pre-announced periods of downtime for routine upkeep, calibration, and upgrades to the Cell Culture Suites. Users will be notified at least 48 hours in advance of any scheduled maintenance.
- Planned Downtime: Temporary cessation of services for significant upgrades, repairs, or renovations that cannot be performed during regular operating hours. Similar to scheduled maintenance, advance notice will be provided.
- Critical Incident: An event that significantly impacts the ability to perform cell culture work, including but not limited to: complete loss of HVAC, major equipment failure (e.g., incubators, biosafety cabinets), or confirmed biological contamination.
- Non-Critical Incident: An event that causes inconvenience or minor disruption but does not prevent the core functionality of the Cell Culture Suites. Examples include minor equipment issues, lighting problems, or access control glitches.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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