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Verified Service Provider in Sudan
Radiology Room Refurbishment & Fit-Out Service in Sudan
Engineering Excellence & Technical Support
Radiology Room Refurbishment & Fit-Out Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Radiation Shielding Solutions
Our refurbishment services in Sudan incorporate state-of-the-art lead lining and radiation-resistant materials, ensuring optimal patient and staff safety while meeting international safety standards for diagnostic imaging suites.
Optimized Imaging Environment Lighting
We design and install specialized lighting systems that provide the precise illumination levels required for accurate radiological interpretation, minimizing glare and eye strain for radiologists, crucial for diagnostic precision in Sudanese healthcare facilities.
Integrated PACS & Network Infrastructure
Our fit-out services include the seamless integration of Picture Archiving and Communication Systems (PACS) and robust network infrastructure, ensuring efficient data management, rapid image retrieval, and secure connectivity for advanced radiological workflows within Sudan.
What Is Radiology Room Refurbishment & Fit-out Service In Sudan?
Radiology Room Refurbishment & Fit-Out Services in Sudan refer to specialized construction and engineering processes undertaken to upgrade, reconfigure, or establish new dedicated spaces for diagnostic imaging modalities. This encompasses the structural modifications, installation of specialized infrastructure, and integration of safety and operational systems required to house and effectively operate radiological equipment. These services are critical for healthcare facilities aiming to enhance imaging capabilities, improve patient throughput, ensure compliance with radiation safety regulations, and optimize workflow efficiency within their radiology departments.
| Who Needs Radiology Room Refurbishment & Fit-Out Services? | Typical Use Cases |
|---|---|
| Hospitals (Public & Private): To upgrade existing radiology departments, expand capacity, or introduce new imaging technologies. | Diagnostic Imaging Centers: For the establishment of new facilities or the enhancement of existing ones to accommodate advanced imaging equipment. |
| Specialty Clinics (e.g., Cardiology, Neurology): Requiring dedicated imaging suites for specific diagnostic procedures. | Research Institutions: To create specialized imaging environments for research protocols and studies. |
| Government Health Agencies: Overseeing the development or renovation of public healthcare infrastructure. | Medical Equipment Suppliers/Installers: Partnering with refurbishment services to ensure the optimal installation environment for the equipment they provide. |
| New Healthcare Facility Developers: Incorporating radiology suites from the ground up. | Existing Facilities facing Obsolescence: When current rooms are no longer suitable for newer, larger, or more complex imaging technologies. |
| Facilities requiring Radiation Safety Upgrades: To meet updated regulatory requirements or address existing shielding deficiencies. | Facilities aiming for Improved Workflow and Efficiency: Through optimized room layout and integrated technology infrastructure. |
Key Components of Radiology Room Refurbishment & Fit-Out Services
- Structural Modifications: Includes altering room dimensions, reinforcing floors for heavy equipment, and constructing lead-lined walls and doors for radiation shielding.
- HVAC System Integration: Installation and modification of specialized ventilation systems to manage heat generated by imaging equipment and maintain optimal environmental conditions.
- Electrical Infrastructure Upgrades: Provision of dedicated power circuits, uninterruptible power supplies (UPS), and robust grounding systems to support sensitive imaging devices.
- Plumbing and Drainage: Installation or modification of plumbing for equipment requiring water cooling or waste removal, if applicable.
- Radiation Shielding: Design and implementation of lead shielding for walls, floors, ceilings, and viewing windows to mitigate radiation exposure to staff and the public, adhering to national and international safety standards.
- Medical Gas Systems: Integration of medical gas outlets and pipelines, where required by specific imaging modalities.
- Lighting and Acoustics: Installation of appropriate lighting levels and sound dampening solutions to create a comfortable and efficient working environment.
- Data Cabling and Network Integration: Installation of high-speed data cabling and network infrastructure to support Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
- Equipment Mounting and Support: Fabrication and installation of specialized mounts, gantries, and structural supports for various imaging equipment.
- Finishing and Aesthetics: Application of medical-grade, durable, and easily cleanable finishes for walls, floors, and ceilings.
- Compliance and Certification: Ensuring all work meets local building codes, healthcare facility standards, and radiation safety regulations, often involving final inspection and certification by regulatory bodies.
Who Needs Radiology Room Refurbishment & Fit-out Service In Sudan?
In Sudan, a comprehensive Radiology Room Refurbishment & Fit-Out Service is essential for a range of healthcare facilities and departments looking to modernize their imaging capabilities, improve patient care, and ensure compliance with evolving medical standards. This service caters to institutions that require upgrades to their existing radiology infrastructure or the establishment of new, state-of-the-art radiology departments.
| Department | Specific Needs Addressed by Refurbishment/Fit-Out | Examples of Equipment/Technology |
|---|---|---|
| Diagnostic Radiology (X-ray) | Upgrading outdated X-ray rooms, improving radiation shielding, installing new digital radiography (DR) systems, enhancing patient comfort and workflow efficiency. | Digital X-ray machines, C-arm systems, PACS (Picture Archiving and Communication System) integration. |
| Computed Tomography (CT) | Ensuring adequate space for larger CT scanners, implementing advanced cooling systems, optimizing patient positioning areas, noise reduction measures, and integration with dose monitoring systems. | Multi-slice CT scanners, CT angiography (CTA) suites. |
| Magnetic Resonance Imaging (MRI) | Addressing strict magnetic field requirements, acoustic shielding, specialized lighting, patient safety protocols, and efficient patient transfer pathways. Often requires significant structural modifications. | High-field MRI scanners, open MRI systems. |
| Interventional Radiology | Creating sterile environments, installing advanced fluoroscopy suites, incorporating advanced imaging navigation systems, and ensuring seamless integration of surgical equipment. | Angiography suites, fluoroscopy machines, ultrasound machines for guidance. |
| Ultrasound | Designing dedicated sonography rooms, optimizing lighting for image viewing, ensuring proper storage for probes and accessories, and integrating specialized software. | Diagnostic ultrasound machines (2D, 3D, 4D), Doppler ultrasound. |
| Mammography | Establishing private and comfortable screening rooms, ensuring accurate positioning for optimal imaging, and integrating digital mammography units with CAD (Computer-Aided Detection) capabilities. | Digital mammography units, stereotactic biopsy systems. |
| Nuclear Medicine | Implementing lead-lined rooms for radiation safety, specialized ventilation systems, dedicated hot labs for radiopharmaceutical preparation, and integration of SPECT/PET-CT scanners. | SPECT/CT scanners, PET/CT scanners, gamma cameras. |
| Radiology Support Areas | Refurbishing reporting rooms with ergonomic workstations, optimizing waiting areas for patient comfort and flow, and upgrading administrative spaces for efficient record management. | PACS workstations, dictation systems, IT infrastructure. |
Target Customers and Departments for Radiology Room Refurbishment & Fit-Out Service in Sudan:
- Hospitals (Public and Private)
- Specialized Diagnostic Centers
- Large Clinics and Medical Groups
- Military and Government Healthcare Facilities
- Non-Governmental Organization (NGO) Healthcare Projects
- University Teaching Hospitals and Medical Schools
Radiology Room Refurbishment & Fit-out Service Process In Sudan
This document outlines the comprehensive workflow for Radiology Room Refurbishment and Fit-Out Services within Sudan, from the initial client inquiry to the final project execution and handover. Our process is designed to ensure clarity, efficiency, and adherence to international standards, catering to the specific needs and regulatory environment of Sudan.
| Phase | Key Activities | Deliverables | Estimated Timeline (Indicative) | Responsibility |
|---|---|---|---|---|
| Client expresses interest. Initial discussion of project scope, requirements, and budget. Clarification of client's vision and existing infrastructure. | Understanding of client needs, preliminary scope definition. | 1-3 Business Days | Client, Service Provider Sales/Consultant |
| On-site visit by technical team. Detailed assessment of the existing radiology room (space, structure, utilities). Identification of specific refurbishment needs (e.g., radiation shielding, ventilation, power). Discussion of equipment requirements and layout preferences. | Detailed site assessment report, identification of technical challenges, confirmed scope of work. | 3-7 Business Days | Service Provider Technical Team, Client Representative |
| Preparation of a comprehensive proposal outlining the scope of work, materials, timelines, and cost breakdown. Inclusion of design concepts, technical specifications, and compliance statements. Submission of a detailed quotation. | Detailed Project Proposal, Final Quotation, Project Plan Outline. | 5-10 Business Days | Service Provider Project Management, Estimating Team |
| Review and negotiation of the proposal. Formalization of the agreement through a legally binding contract. Clarification of payment terms, warranties, and responsibilities. | Signed Contract, Payment Schedule. | 3-7 Business Days | Client, Service Provider Legal/Management Team |
| Detailed architectural and engineering design. Creation of CAD drawings for layout, shielding, ventilation, and electrical layouts. Finalization of material selection and finishes. Obtaining necessary permits (if applicable in Sudan). | Approved Architectural & Engineering Drawings, Material Specification List, Permit Applications (if required). | 10-20 Business Days | Service Provider Design Team, Architects, Engineers |
| Sourcing and procurement of all materials, equipment, and specialized components. Coordination of transportation and customs clearance for imported items to Sudan. Establishment of on-site storage and material management. | Procurement Orders, Shipping Manifests, Material Delivery Schedule. | Varies (dependent on lead times, 2-8 Weeks) | Service Provider Procurement & Logistics Team |
| Safe and controlled demolition of existing structures as per the approved design. Preparation of the site for new construction, including clearing, leveling, and basic structural modifications. | Cleared and prepared site, structural readiness for new construction. | 3-7 Business Days | Service Provider Construction Team |
| Execution of civil works, including wall construction, flooring, and ceiling installations. Installation of radiation shielding materials (e.g., lead lining). Adherence to strict quality control and safety protocols. | Refurbished structural elements, installed radiation shielding, prepared surfaces for finishes. | 15-30 Business Days | Service Provider Construction Team |
| Installation of electrical wiring, lighting, and power distribution systems. Installation of HVAC (Heating, Ventilation, and Air Conditioning) systems for optimal climate control. Installation of specialized medical gas systems (if applicable) and plumbing. | Fully functional MEP systems, installed HVAC, completed plumbing. | 10-20 Business Days | Service Provider MEP Specialists, Electricians, Plumbers |
| Application of final finishes, including painting, wall coverings, and flooring. Installation of doors, windows, and any specialized architectural features. Ensuring a clean and sterile environment. | Completed interior finishes, aesthetically pleasing and functional space. | 5-10 Business Days | Service Provider Finishing Team |
| Installation and precise positioning of radiology equipment (e.g., X-ray machines, CT scanners). Connection and integration of equipment with power, data, and control systems. Calibration and initial setup. | Installed and connected radiology equipment, ready for calibration. | 7-14 Business Days | Service Provider Technical Installers, Equipment Manufacturer Technicians |
| Comprehensive testing of all installed systems (MEP, HVAC, safety). Calibration and rigorous testing of radiology equipment according to manufacturer specifications and international standards. Radiation safety surveys and certification. | Certified operational systems, calibrated equipment, radiation safety report, Quality Assurance Checklist. | 5-10 Business Days | Service Provider QA Team, Independent Inspectors (if required) |
| On-site training for hospital staff on the operation and basic maintenance of the refurbished room and installed equipment. Formal handover of project documentation, including manuals, warranties, and certificates. Final walkthrough and client sign-off. | Trained staff, complete project documentation, Client Acceptance Certificate. | 2-5 Business Days | Service Provider Training Specialist, Project Manager, Client Management |
| Provision of warranty support. Availability of planned preventative maintenance services and on-demand repair services. Ongoing technical assistance and consultation. | Service Level Agreement (SLA) for ongoing support. | Ongoing | Service Provider Support Team |
Radiology Room Refurbishment & Fit-Out Service Process in Sudan
- Inquiry & Initial Consultation
- Site Survey & Needs Assessment
- Proposal Development & Quotation
- Contracting & Agreement
- Design & Planning Phase
- Procurement & Logistics
- Demolition & Preparation
- Construction & Renovation
- MEP (Mechanical, Electrical, Plumbing) & Specialized Systems Installation
- Finishing & Decoration
- Equipment Installation & Integration
- Testing, Commissioning & Quality Assurance
- Training & Handover
- Post-Completion Support & Maintenance
Radiology Room Refurbishment & Fit-out Service Cost In Sudan
Refurbishing and fitting out a radiology room in Sudan involves a complex interplay of factors that influence the overall cost. These costs are typically quoted in Sudanese Pounds (SDG). Key pricing drivers include the scope of the refurbishment (e.g., minor cosmetic upgrades vs. complete gut and rebuild), the size of the room, the type of medical imaging equipment to be installed (which dictates structural, shielding, and electrical requirements), the quality of materials used, and the specific contractor engaged. The current economic climate in Sudan, including inflation and currency fluctuations, can also significantly impact pricing. Therefore, obtaining detailed quotes from multiple local providers is essential for an accurate budget.
| Service Component | Estimated Cost Range (SDG) | Notes |
|---|---|---|
| Demolition and Preparation | 150,000 - 500,000 | Depends on existing structure and extent of removal. |
| Structural Modifications (e.g., wall reinforcement) | 200,000 - 700,000 | Crucial for heavy equipment like CT/MRI scanners. |
| Radiation Shielding (Lead Lining) | 800,000 - 3,000,000+ | Highly variable based on thickness, area, and type of equipment. A major cost driver. |
| Electrical Upgrades (Dedicated circuits, power capacity) | 250,000 - 800,000 | Essential for high-power imaging equipment. |
| HVAC System Installation/Upgrade | 400,000 - 1,200,000 | Ensuring proper temperature and humidity control. |
| Flooring (Specialized, anti-static, seamless) | 300,000 - 1,000,000 | Impact-resistant and easy to clean materials are often required. |
| Wall Finishes (Antimicrobial paint, protective coatings) | 150,000 - 500,000 | Hygienic and durable surfaces. |
| Lighting (Specialized, adjustable) | 100,000 - 300,000 | Appropriate for diagnostic procedures. |
| Cabinetry and Storage | 100,000 - 400,000 | For supplies and equipment. |
| Plumbing (if required for cooling, etc.) | 50,000 - 250,000 | Less common but necessary for certain equipment. |
| Architectural/Design Fees | 200,000 - 800,000 | Percentage of project cost or fixed fee. |
| Labor Costs | 30-40% of total material cost | Skilled labor is crucial, especially for specialized tasks. |
| Contingency (10-15%) | Variable | Recommended for unforeseen issues. |
Key Factors Influencing Radiology Room Refurbishment & Fit-Out Costs in Sudan:
- Room Size and Layout: Larger rooms require more materials and labor.
- Scope of Work: From basic paint and flooring to structural modifications and complete system overhauls.
- Equipment Requirements: Specific needs for radiation shielding (lead lining), ventilation, power, and specialized flooring/wall treatments based on imaging modalities (X-ray, CT, MRI, Ultrasound).
- Structural Modifications: Any necessary changes to walls, ceilings, or floors to accommodate equipment or space requirements.
- Electrical and Plumbing Work: Upgrades to power capacity, dedicated circuits, and potentially specialized plumbing for cooling systems or contrast media.
- HVAC System: Ensuring adequate ventilation and climate control for sensitive equipment and patient comfort.
- Radiation Shielding: The extent of lead lining or other shielding materials needed based on the type and power of imaging equipment.
- Finishes and Materials: Choice of flooring, wall coverings (e.g., anti-microbial paint), lighting, and cabinetry.
- Architectural and Design Fees: Costs associated with professional planning and design services.
- Contractor's Overhead and Profit: Varies between companies.
- Permits and Approvals: Fees associated with local regulatory bodies.
- Contingency Budget: Recommended for unforeseen issues during construction.
Affordable Radiology Room Refurbishment & Fit-out Service Options
Refurbishing and fitting out a radiology room is a significant undertaking, requiring careful planning to balance functionality, patient comfort, and budget. This service focuses on providing cost-effective solutions for radiology room renovations and new fit-outs, offering various value bundles and strategic cost-saving measures to maximize your investment. Our aim is to deliver a modern, efficient, and compliant radiology space without compromising on quality.
| Cost-Saving Strategy | Description | Impact on Project |
|---|---|---|
| Phased Refurbishment | Breaking down the project into smaller, manageable phases can spread costs and minimize disruption, allowing the facility to remain partially operational. | Reduces immediate capital outlay; requires careful scheduling to minimize inconvenience. |
| Bulk Purchasing of Materials | Leveraging our network to source materials in larger quantities can secure better pricing for items like flooring, paint, and electrical components. | Direct reduction in material costs. |
| Standardized Design Elements | Utilizing pre-designed layouts and standard specifications for non-critical areas can reduce custom design fees and fabrication times. | Lower design and fabrication costs; potentially faster project completion. |
| Modular Fit-Out Components | Employing modular walls, partitions, and cabinetry can reduce on-site labor and installation time. | Faster installation, less waste, and potential for future reconfiguration. |
| Energy-Efficient Lighting & HVAC | Investing in LED lighting and optimizing HVAC systems can lead to significant long-term operational cost savings. | Reduced utility bills; contributes to sustainability goals. |
| Prioritization of Essential Upgrades | Focusing the budget on critical infrastructure and patient safety elements (e.g., lead lining, radiation shielding) before less critical aesthetic upgrades. | Ensures compliance and safety while managing immediate expenditure. |
| Used or Refurbished Equipment Integration | Where appropriate, sourcing certified refurbished imaging equipment can offer substantial savings compared to new purchases (requires careful vetting). | Significant capital cost reduction for imaging modalities. |
| Value Engineering Workshops | Collaborative sessions with stakeholders to identify alternative materials or methods that achieve the same functional outcome at a lower cost. | Identifies cost-saving opportunities throughout the project lifecycle. |
Value Bundles for Radiology Room Refurbishment & Fit-Out
- {"items":["Basic wall and floor preparation (painting, minor repairs)","Standard lighting installation","Essential power and data outlets","Basic door and frame replacement","Lead lining consultation and assessment"],"title":"Essentials Bundle","description":"Focuses on core functional requirements and essential upgrades. Ideal for basic renovations or budget-conscious projects."}
- {"items":["Upgraded flooring (e.g., durable, easy-clean vinyl)","Improved lighting with dimming controls","Installation of patient comfort features (e.g., adjustable lighting, patient seating)","Enhanced soundproofing","Basic equipment mounting solutions","Lead lining installation (materials only)"],"title":"Standard Comfort Bundle","description":"Enhances patient experience and operational efficiency with upgraded finishes and features."}
- {"items":["Premium flooring with antimicrobial properties","Advanced lighting systems (e.g., task lighting, circadian rhythm lighting)","Integrated cable management for advanced imaging equipment","Custom cabinetry and storage solutions","Installation of lead-lined doors and frames","Full lead lining installation (materials and labor)","HVAC system assessment and minor upgrades"],"title":"Advanced Efficiency Bundle","description":"Optimizes workflow, incorporates advanced technology readiness, and prioritizes long-term value."}
- {"items":["Full design and architectural services","Project management and coordination","All elements of the Advanced Efficiency Bundle","Equipment procurement and installation liaison","Final commissioning and testing","Compliance and regulatory checks"],"title":"Turnkey Solution","description":"A comprehensive, end-to-end service covering all aspects from design to final handover, ensuring a seamless process."}
Verified Providers In Sudan
In the challenging healthcare landscape of Sudan, identifying truly verified and competent healthcare providers is paramount. Franance Health stands out as a beacon of trust, offering a comprehensive network of credentialed professionals and facilities. This document outlines Franance Health's stringent verification process and highlights why partnering with them ensures access to the highest quality of care.
| Feature | Franance Health's Approach | Benefit to Patients |
|---|---|---|
| Credential Verification | Multi-layered verification process involving cross-referencing with licensing boards and educational institutions. | Guarantees that practitioners possess the required qualifications and expertise. |
| Quality Assurance | Ongoing monitoring of patient outcomes and provider performance. | Ensures consistent delivery of safe and effective medical services. |
| Ethical Standards | Strict adherence to a code of ethics and professional conduct. | Promotes trust and patient well-being in every interaction. |
| Specialized Networks | Curated network of specialists across various medical disciplines. | Facilitates access to the right care for specific health needs, often reducing wait times. |
| Facility Standards | Partnership only with facilities meeting stringent safety, hygiene, and equipment standards. | Provides a secure and well-equipped environment for treatment and recovery. |
Franance Health's Commitment to Verification
- Rigorous screening of all healthcare professionals, including doctors, nurses, specialists, and allied health staff.
- Verification of medical licenses and certifications from recognized national and international bodies.
- Thorough background checks to ensure ethical conduct and patient safety.
- Assessment of clinical experience and specialization through peer reviews and competency evaluations.
- Regular audits and quality assurance checks of partner facilities to maintain high standards of care.
- Emphasis on continuous professional development for all accredited providers.
Scope Of Work For Radiology Room Refurbishment & Fit-out Service
This Scope of Work (SOW) outlines the requirements for the refurbishment and fit-out of a radiology room. It details the technical deliverables and standard specifications expected from the service provider to ensure a functional, safe, and compliant radiology suite.
The project encompasses all necessary demolition, construction, electrical, plumbing, HVAC, and specialized radiology equipment integration to create a fully operational radiology room. The objective is to modernize the existing space, enhance workflow efficiency, improve patient comfort, and meet current regulatory standards.
| Item | Description | Technical Deliverables | Standard Specifications |
|---|---|---|---|
| 1.0 | Demolition and Site Preparation | Removal of existing non-load-bearing walls, flooring, ceilings, and old fixtures. Make good to adjacent areas. Dust control and site protection. | Compliance with local building codes and safety regulations. Minimal disruption to ongoing hospital/clinic operations. |
| 2.0 | Structural Modifications | Installation of new load-bearing walls as per architectural drawings. Reinforcement of existing structures if required. Provision for shielded walls (e.g., lead lining for X-ray rooms). | Adherence to architectural and structural engineering plans. Lead shielding thickness and integrity verified by certified professionals. |
| 3.0 | Electrical Systems | Installation of new power outlets (including dedicated circuits for radiology equipment), lighting systems (including emergency lighting), and data cabling. Panel upgrades as needed. Compliance with medical electrical standards. | IEC 60601 series standards, NFPA 70 (National Electrical Code), local electrical codes. UPS integration for critical equipment. |
| 4.0 | HVAC Systems | Installation or modification of HVAC system to maintain specific temperature, humidity, and air change rates for patient comfort and equipment performance. Filtration and ventilation as per medical facility standards. | ASHRAE standards for healthcare facilities. Minimum air changes per hour (ACH) as per regulations. Positive/negative pressure requirements for specific imaging modalities. |
| 5.0 | Plumbing Systems | Installation of new water supply and drainage lines as required for sinks, equipment, or other fixtures. Backflow prevention devices. | Compliance with local plumbing codes and health regulations. |
| 6.0 | Radiology Equipment Integration | Installation of mounting structures, power connections, data ports, and necessary infrastructure for radiology equipment (e.g., X-ray tubes, detectors, PACS workstations, ultrasound machines). Cable management solutions. | Manufacturer's installation guidelines and recommendations. CE marking or equivalent for integrated components. Radiation protection shielding integrated seamlessly. |
| 7.0 | Finishes | Installation of durable, easy-to-clean flooring (e.g., vinyl, linoleum), wall finishes (e.g., antimicrobial paint, impact-resistant panels), and ceiling tiles. Installation of doors, frames, and hardware. | Hospital-grade, non-porous, and easy-to-sanitize materials. Fire-rated doors and frames. Smooth, seamless finishes to prevent microbial growth. |
| 8.0 | Shielding (Radiation) | Installation of lead-lined walls, doors, and viewing windows to meet radiation safety requirements for specific imaging modalities. | Compliance with national and local radiation safety regulations (e.g., NCRP in the US, Ionising Radiation Regulations in the UK). Verified shielding integrity through accredited testing. |
| 9.0 | Lighting Control | Installation of lighting control systems, including dimmers for fluoroscopy procedures, to enhance imaging quality and patient comfort. | As per specific imaging modality requirements and operator preference. |
| 10.0 | Ancillary Systems | Installation of communication systems (intercoms), patient call buttons, and necessary signage. | Compliance with accessibility standards and hospital protocols. |
| 11.0 | Testing and Commissioning | Comprehensive testing of all installed systems, including electrical, HVAC, plumbing, and specialized radiology interfaces. Calibration of equipment and systems. Functional testing of all integrated components. | Pre-commissioning checklists, system integration testing reports, final commissioning report. Verification of all performance parameters against design specifications. |
| 12.0 | Documentation and Handover | Provision of as-built drawings, operation and maintenance manuals for all installed systems and components, warranty information, and a final project report. Training on system operation for relevant personnel. | Digital and hard copy formats. Compliance with established record-keeping standards for healthcare facilities. |
Key Project Phases and Deliverables
- Phase 1: Planning and Design
- Phase 2: Demolition and Preparation
- Phase 3: Construction and Structural Modifications
- Phase 4: MEP (Mechanical, Electrical, Plumbing) & HVAC Installation
- Phase 5: Specialized Radiology Fit-Out
- Phase 6: Finishes and Ancillary Installations
- Phase 7: Testing, Commissioning, and Handover
Service Level Agreement For Radiology Room Refurbishment & Fit-out Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Radiology Room Refurbishment & Fit-Out Service. It defines the expected performance standards to ensure the timely and efficient delivery of refurbishment and fit-out projects for radiology facilities.
| Issue Severity | Response Time (Business Hours) | Target Resolution Time (Business Hours) | Uptime Guarantee (Post-Handover) |
|---|---|---|---|
| Critical Issue (e.g., complete room inoperability, safety hazard) | 1 Hour | 4 Business Hours | 99.9% |
| Major Issue (e.g., critical equipment malfunction, significant delay in scheduled work) | 2 Business Hours | 8 Business Hours | 99.5% |
| Minor Issue (e.g., cosmetic defect, minor equipment adjustment) | 4 Business Hours | 2 Business Days | N/A (addressed during snagging list completion) |
| Project Milestone Delay (e.g., exceeding planned schedule for a key milestone) | 4 Business Hours | 1 Business Day (to provide mitigation plan) | N/A (focus on project recovery) |
Key Service Definitions
- Service Commencement: The point at which the service officially begins, typically upon issuance of a Purchase Order or contract signing.
- Project Milestone: A significant stage within the refurbishment or fit-out project, as defined in the project plan.
- Critical Issue: An event that renders the radiology room unusable or significantly impairs its functionality, posing an immediate risk to patient care or safety.
- Major Issue: An issue that significantly impacts the progress of the refurbishment or fit-out, but does not immediately render the room unusable.
- Minor Issue: A cosmetic or non-critical functional issue that does not hinder the overall progress or usability of the room.
- Uptime Guarantee: The percentage of time the completed and handed-over radiology room is expected to be fully functional and available for use, following project completion and acceptance.
- Response Time: The maximum time allowed for the service provider to acknowledge and begin addressing a reported issue.
- Resolution Time: The maximum time allowed to fully resolve a reported issue and restore the service to its agreed-upon state.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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