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Verified Service Provider in Sudan
Power Quality Assessment Service for Medical Equipment in Sudan
Engineering Excellence & Technical Support
Power Quality Assessment Service for Medical Equipment High-standard technical execution following OEM protocols and local regulatory frameworks.
Reliable Patient Care Safeguarded
Our comprehensive power quality assessments ensure uninterrupted and accurate operation of critical medical equipment, directly safeguarding patient health and safety in Sudanese healthcare facilities.
Extended Equipment Lifespan & Performance
By identifying and mitigating power anomalies like voltage sags, surges, and harmonics, we protect sensitive medical devices from premature degradation, reducing costly repairs and maximizing their operational efficiency.
Compliance & Operational Efficiency
We provide actionable insights and solutions for adherence to international power quality standards, enabling Sudanese hospitals to maintain optimal operational continuity and minimize downtime.
What Is Power Quality Assessment Service For Medical Equipment In Sudan?
Power Quality Assessment (PQA) Service for Medical Equipment in Sudan refers to a specialized consulting and diagnostic offering designed to evaluate and ensure the stability, reliability, and integrity of the electrical power supplied to critical healthcare facilities and medical devices within Sudan. This service meticulously analyzes various electrical parameters to identify, quantify, and mitigate power quality issues that could adversely affect the performance, lifespan, and safety of sensitive medical instrumentation. The core objective is to guarantee that the power delivered meets stringent industry standards and the specific requirements of medical equipment, thereby safeguarding patient care and operational continuity.
| Who Needs It? | Typical Use Cases | |||||||
|---|---|---|---|---|---|---|---|---|
| Hospitals and Healthcare Facilities: All healthcare institutions, from large public hospitals to smaller private clinics, that rely on a consistent and clean power supply for patient care. | Diagnostic Imaging Centers: Facilities housing MRI scanners, CT scanners, X-ray machines, and ultrasound equipment, which are highly sensitive to power fluctuations. | Intensive Care Units (ICUs) and Operating Rooms (ORs): Areas where life-support systems (ventilators, cardiac monitors, defibrillators) are in constant use and require uninterrupted, stable power. | Laboratories and Research Facilities: Institutions conducting advanced medical research and diagnostics that employ sensitive analytical instruments. | Specialized Medical Clinics: Facilities focusing on areas like cardiology, neurology, or oncology, utilizing specialized, power-dependent equipment. | Manufacturers of Medical Equipment: To validate the power quality requirements and compatibility of their devices in diverse operational environments. | Government Health Ministries and Regulatory Bodies: For establishing and enforcing power quality standards for medical equipment and facilities. | Equipment Installers and Maintainers: To ensure proper installation and ongoing operational integrity of medical devices. | New Construction and Renovation Projects: To integrate robust power quality considerations from the design phase. |
| Ensuring Patient Safety: Preventing immediate threats to life due to equipment failure during critical procedures or in life-support scenarios. | Protecting Investment in Medical Equipment: Minimizing damage and premature failure of expensive and technologically advanced medical devices caused by power anomalies. | Maintaining Diagnostic Accuracy: Guaranteeing that imaging and diagnostic equipment produce accurate and reliable results, free from artifacting or misinterpretation due to power issues. | Preventing Data Loss and Corruption: Safeguarding critical patient data stored and processed by medical information systems and individual devices. | Improving Operational Efficiency: Reducing downtime and the need for unscheduled maintenance or recalibration of medical equipment. | Compliance with International Standards: Meeting regulatory requirements and adhering to best practices for medical facility power quality (e.g., IEC 60364-7-710, local Sudanese electrical codes). | Optimizing Energy Usage: Identifying inefficiencies in power distribution that can be addressed through improved power quality. | Troubleshooting Intermittent Equipment Malfunctions: Diagnosing the underlying power quality causes of recurring or unpredictable equipment failures. | Validating the Efficacy of Power Conditioning Solutions: Assessing the performance of UPS, voltage stabilizers, and filters implemented to address specific power quality concerns. |
Service Involves:
- Comprehensive Power System Audits: Conducting on-site assessments of the entire power distribution infrastructure within a healthcare facility, from the utility connection point to the individual equipment outlets.
- Data Acquisition and Monitoring: Deploying state-of-the-art power quality analyzers to capture real-time data on voltage, current, frequency, harmonics, transients, sags, swells, flickers, and phase imbalances over extended periods.
- Harmonic Distortion Analysis: Quantifying total harmonic distortion (THD) and individual harmonic levels to identify non-linear loads (e.g., switched-mode power supplies in modern medical devices) that can degrade power quality.
- Voltage Regulation and Stability Assessment: Evaluating the consistency of voltage levels, identifying instances of sags (dips) and swells (surges) that can cause equipment malfunction or damage.
- Transient and Surge Analysis: Detecting and characterizing impulsive disturbances (surges) and oscillatory transients that can lead to sudden equipment failure or data corruption.
- Frequency Stability Monitoring: Ensuring that the electrical frequency remains within acceptable tolerances to prevent operational anomalies in time-sensitive medical devices.
- Neutral Conductor Integrity Check: Assessing the capacity and condition of neutral conductors, which is critical for managing harmonic currents and preventing voltage instability in three-phase systems.
- Grounding System Evaluation: Verifying the effectiveness and integrity of the facility's grounding system to ensure safety and provide a reference point for power quality.
- Root Cause Analysis: Diagnosing the origin of identified power quality issues, which may stem from internal facility wiring, external utility supply, or the interaction of specific equipment.
- Mitigation Strategy Development and Implementation Recommendations: Proposing tailored solutions such as harmonic filters, surge protectors, uninterruptible power supplies (UPS), voltage stabilizers, and improved grounding techniques.
- Reporting and Documentation: Providing detailed reports with data analysis, interpretation, identified risks, and actionable recommendations for remediation and preventative maintenance.
- Post-Implementation Verification: Conducting follow-up assessments to confirm the effectiveness of implemented mitigation measures.
Who Needs Power Quality Assessment Service For Medical Equipment In Sudan?
Ensuring the reliable and safe operation of medical equipment is paramount in healthcare. Power quality issues, such as voltage fluctuations, harmonics, and interruptions, can significantly impact the performance, lifespan, and accuracy of sensitive medical devices. A comprehensive power quality assessment service is crucial for facilities where uninterrupted and stable power is non-negotiable, especially in a country like Sudan, which may face infrastructural challenges. This service helps identify, diagnose, and resolve power-related problems, thereby preventing costly equipment failures, patient safety risks, and operational disruptions.
| Department | Key Responsibilities Related to Power Quality | Specific Equipment Susceptible to Power Issues |
|---|---|---|
| Biomedical Engineering/Department | Equipment maintenance, repair, and installation; ensuring operational efficiency and safety; managing equipment lifecycle. | MRI machines, CT scanners, X-ray machines, ventilators, anesthesia machines, defibrillators, patient monitoring systems, surgical lasers, laboratory analyzers. |
| Facilities Management/Engineering | Maintaining the hospital's electrical infrastructure, including generators, UPS systems, and internal wiring; ensuring a stable power supply. | All connected medical equipment indirectly, as the overall electrical environment impacts device performance. |
| IT Department (for networked medical equipment) | Ensuring the stability of networked devices, data integrity, and cybersecurity, which can be affected by power surges or interruptions. | PACS systems, EMR systems, networked diagnostic equipment, servers hosting medical data. |
| Administration/Procurement | Budget allocation for equipment and maintenance; ensuring compliance with regulations; making decisions on equipment upgrades and service contracts. | Indirectly responsible for ensuring that departments have the resources for power quality assessments and subsequent improvements. |
Target Customers & Departments for Power Quality Assessment Service for Medical Equipment in Sudan
- {"title":"Hospitals (Public & Private)","description":"These are the primary beneficiaries, as they house the most extensive and diverse range of medical equipment. Both large public hospitals and smaller private clinics require robust power stability for critical care."}
- {"title":"Specialized Medical Centers","description":"Facilities focusing on specific medical disciplines, such as cardiology, neurology, oncology, and radiology, rely on highly sensitive and complex equipment that is particularly susceptible to power anomalies."}
- {"title":"Diagnostic Laboratories","description":"Laboratories utilizing advanced analytical instruments for blood testing, genetic analysis, and other diagnostics need consistent power to ensure the accuracy and reliability of their results."}
- {"title":"Government Health Ministries & Agencies","description":"These bodies are responsible for the oversight and regulation of healthcare infrastructure. They may commission assessments to ensure national standards are met and to advise on upgrades and maintenance."}
- {"title":"Non-Governmental Organizations (NGOs) & Humanitarian Organizations","description":"Organizations operating healthcare facilities in remote or underserved areas of Sudan often face power supply challenges and require services to ensure their vital equipment functions effectively."}
- {"title":"Medical Equipment Suppliers & Distributors","description":"Companies that sell and maintain medical equipment can benefit from offering power quality assessments as a value-added service to their clients, ensuring optimal performance of the equipment they supply."}
- {"title":"Research Institutions & Universities with Medical Programs","description":"Institutions involved in medical research and education require reliable power for experimental equipment and diagnostic tools used in teaching and research."}
Power Quality Assessment Service For Medical Equipment Process In Sudan
This document outlines the comprehensive workflow for our Power Quality Assessment Service specifically tailored for medical equipment in Sudan. Our service ensures the reliable and safe operation of critical medical devices by identifying and mitigating power quality issues. The process is designed to be transparent, efficient, and focused on delivering actionable insights and solutions.
| Stage | Activity | Key Deliverables/Outcomes | Responsible Party |
|---|---|---|---|
| Client contacts for service, detailed discussion on needs and scope. | Understanding of requirements, preliminary scope definition. | Client, Service Provider |
| Preparation and submission of detailed proposal and cost estimate. | Approved proposal, signed contract. | Service Provider, Client |
| Pre-assessment visit, planning of data acquisition strategy. | Site assessment report, detailed measurement plan. | Service Provider |
| Installation of monitoring equipment, continuous data collection. | Raw power quality data logs. | Service Provider |
| Expert analysis of collected data using specialized software. | Identified power quality issues, root cause analysis. | Service Provider |
| Generation of comprehensive report with findings and solutions. | Power Quality Assessment Report, actionable recommendations. | Service Provider |
| Delivery of report and discussion of findings and solutions. | Client understanding of issues, agreement on next steps. | Service Provider, Client |
| Assistance with implementing recommended solutions, verification measurements. | Implemented solutions, verification report. | Service Provider, Client |
| Final documentation handover and project sign-off. | Completed project documentation, client satisfaction. | Service Provider, Client |
Power Quality Assessment Service Workflow for Medical Equipment in Sudan
- {"title":"1. Initial Inquiry and Consultation","description":"The process begins when a medical facility or authorized representative in Sudan contacts us with a request for a power quality assessment for their medical equipment. This initial stage involves a detailed discussion to understand the scope of the assessment, the specific medical equipment in question, the facility's location, and any known or suspected power quality issues. We will gather preliminary information about the electrical infrastructure and operational needs."}
- {"title":"2. Proposal and Quotation","description":"Based on the information gathered during the initial consultation, we will prepare a detailed proposal outlining the scope of work, methodologies to be employed, deliverables, timelines, and a comprehensive quotation for the service. This proposal will be presented to the client for review and approval."}
- {"title":"3. Site Survey and Data Acquisition Planning","description":"Upon acceptance of the proposal, a pre-assessment site survey may be conducted. This involves a preliminary visit to the facility to understand the physical layout, power distribution system, and accessibility of critical equipment. Following this, a detailed plan for data acquisition is developed, including the selection of appropriate monitoring equipment, measurement points, and duration of monitoring."}
- {"title":"4. On-Site Measurement and Data Logging","description":"Our certified technicians will visit the medical facility in Sudan to install state-of-the-art power quality analyzers and data loggers. These instruments will continuously monitor various power quality parameters such as voltage sags and swells, harmonics, transients, frequency deviations, unbalance, and interruptions. Monitoring will be conducted over a representative period to capture typical operational conditions and any intermittent issues."}
- {"title":"5. Data Analysis and Interpretation","description":"The collected data will be meticulously analyzed by our expert power quality engineers. Advanced software tools will be used to interpret the complex datasets, identify trends, and pinpoint the root causes of any power quality disturbances impacting the medical equipment. This analysis will consider the specific sensitivity and requirements of the medical devices."}
- {"title":"6. Report Generation and Recommendations","description":"A comprehensive Power Quality Assessment Report will be generated. This report will include: a summary of findings, detailed analysis of all monitored parameters, identification of specific issues affecting medical equipment, graphical representations of data, and a clear explanation of the potential impact on equipment performance and patient safety. Crucially, the report will provide tailored, practical, and cost-effective recommendations for mitigation and improvement. These recommendations may include solutions such as power conditioning, surge protection, UPS installation, or electrical system upgrades."}
- {"title":"7. Presentation of Findings and Solutions","description":"We will present the detailed report and recommendations to the client in Sudan. This session will involve a thorough explanation of the findings, clarification of any technical aspects, and a discussion of the proposed solutions. We will work collaboratively with the client to select the most suitable and feasible mitigation strategies."}
- {"title":"8. Implementation Support and Verification (Optional)","description":"Depending on the client's needs and the agreed scope, we can provide support for the implementation of recommended solutions. This may involve overseeing the installation of new equipment or modifications to the electrical system. Following implementation, a follow-up assessment or verification measurement can be conducted to confirm the effectiveness of the implemented solutions and ensure the improved power quality for the medical equipment."}
- {"title":"9. Project Closure and Documentation","description":"Upon successful completion of all agreed-upon stages, including the presentation of findings and any implementation support, the project will be formally closed. All relevant documentation, including the final report and any implementation verification reports, will be handed over to the client. We will also maintain records for future reference and support."}
Power Quality Assessment Service For Medical Equipment Cost In Sudan
Assessing power quality for medical equipment in Sudan is a critical service to ensure reliable operation, prevent damage, and maintain patient safety. The cost of such a service is influenced by several factors, leading to a range of pricing in local currency (Sudanese Pounds - SDG). Key considerations include the scope of the assessment, the complexity of the medical equipment, the number of assessment points, the duration of the study, the expertise of the technicians, and travel/logistical expenses within Sudan. Specialized equipment requiring in-depth analysis or a large number of devices will naturally incur higher costs. Furthermore, the remote locations of some healthcare facilities can add to the overall expense due to transportation and accommodation needs. Emergency or expedited services may also command a premium. The market for specialized power quality services in Sudan is developing, and pricing can vary between established engineering firms, independent consultants, and potentially international organizations offering such services.
| Service Component/Scope | Estimated Price Range (SDG) |
|---|---|
| Basic Power Quality Assessment (e.g., voltage, frequency of a few outlets) | 15,000 - 30,000 |
| Comprehensive Assessment for a Single Critical Medical Device (e.g., MRI, CT scanner) | 40,000 - 100,000+ |
| Facility-Wide Power Quality Assessment (multiple circuits and devices) | 70,000 - 250,000+ |
| Extended Data Logging (e.g., weeks for intermittent issues) | Add 10,000 - 30,000 per week |
| Detailed Harmonic Analysis & Transient Studies | Add 20,000 - 50,000 to base cost |
| Consultancy & Recommendations Report | Included in comprehensive packages, or 15,000 - 40,000 for standalone |
| Travel to Remote Areas (per day/trip, variable) | 10,000 - 50,000+ |
Key Pricing Factors for Power Quality Assessment Service in Sudan
- Scope of Assessment (e.g., single device vs. entire facility)
- Number and Type of Medical Equipment Assessed (complexity influences analysis time)
- Number of Measurement Points/Outlets
- Duration of Data Logging/Monitoring Period
- Technician Expertise and Experience
- Travel and Accommodation Costs (especially for remote locations)
- Report Generation and Analysis Depth
- Urgency/Expedited Service Requirements
- Use of Specialized Testing Equipment
- Geographic Location within Sudan
Affordable Power Quality Assessment Service For Medical Equipment Options
Ensuring consistent and clean power for medical equipment is paramount for patient safety and diagnostic accuracy. This service provides an affordable yet comprehensive power quality assessment, identifying potential issues like voltage fluctuations, harmonics, and transients that could lead to equipment malfunction, data loss, or even patient harm. We offer flexible value bundles tailored to the specific needs of healthcare facilities, along with strategic cost-saving measures to make essential power quality monitoring accessible.
| Cost-Saving Strategy | Description | Benefit |
|---|---|---|
| Preventive Maintenance Focus | Prioritizing assessments on equipment known for sensitivity or older units, rather than a blanket assessment of all devices. | Reduces overall assessment costs by targeting high-risk areas, preventing costly breakdowns and downtime. |
| Phased Assessment Approach | Breaking down large facility assessments into manageable phases over time, aligning with budget cycles. | Distributes costs, making comprehensive power quality monitoring more financially feasible. |
| Remote Monitoring Integration (Optional Add-on) | Utilizing temporary or permanent remote monitoring devices for continuous data collection, reducing the need for repeated on-site visits. | Lower long-term costs by enabling proactive identification of issues and minimizing expensive emergency call-outs. |
| Group Purchasing/Consortium Discounts | For multi-site healthcare organizations, explore potential discounts for booking assessments across multiple facilities. | Leverages scale to negotiate better service rates. |
| Bundled Service Packages | Combining power quality assessment with other essential maintenance services (e.g., electrical safety testing) to reduce administrative overhead and potentially offer package discounts. | Streamlines scheduling and can result in overall cost reductions. |
| Early Bird Booking Discounts | Scheduling assessments during off-peak seasons or with advance notice to take advantage of promotional pricing. | Reduces upfront costs for budget planning. |
Value Bundles for Power Quality Assessment Services
- {"title":"Basic Equipment Check","features":["On-site measurement and analysis of power quality parameters.","Identification of major power disturbances.","Basic report with findings and recommendations."],"description":"Ideal for facilities with a limited number of critical devices or those on a tight budget. Includes a one-time assessment of up to 5 key medical devices.","price_indicator":"Economical"}
- {"title":"Standard Facility Survey","features":["Includes all Basic Equipment Check features.","Extended on-site assessment duration.","Analysis of specific power circuits serving medical areas.","Detailed report with actionable insights and prioritized recommendations."],"description":"A comprehensive assessment for a typical clinic or ward. Covers up to 15 critical pieces of equipment and analyzes the power distribution to key areas.","price_indicator":"Standard Value"}
- {"title":"Premium Integrated Assessment","features":["Includes all Standard Facility Survey features.","Assessment of up to 30 critical devices and major power distribution points.","Trend analysis and historical data comparison (if available).","Consultation on power conditioning solutions.","Post-assessment follow-up and support."],"description":"For larger hospitals or facilities with highly sensitive and interconnected medical systems. Offers a holistic view of power quality across the entire facility.","price_indicator":"Comprehensive Solution"}
- {"title":"Custom Bundle","features":["Flexible scope based on your needs.","Scalable to any size of facility."],"description":"Tailored specifically to your facility's unique requirements, equipment inventory, and budget constraints. Contact us for a personalized quote.","price_indicator":"Personalized"}
Verified Providers In Sudan
In Sudan's evolving healthcare landscape, identifying trustworthy and credentialed providers is paramount. Franance Health stands out as a beacon of reliability, meticulously vetting its network of healthcare professionals and facilities. Their commitment to rigorous credentialing ensures that patients receive the highest standard of care. This document outlines Franance Health's credentialing process and explains why their verified providers represent the best choice for your health needs in Sudan.
| Provider Type | Key Credentials Verified | Why They Are the Best Choice |
|---|---|---|
| Doctors & Specialists | Medical Degree & Board Certification, Specialty Licenses, Practice History, Malpractice History | Access to highly qualified and experienced medical professionals with proven expertise in their respective fields, ensuring accurate diagnoses and effective treatment plans. |
| Hospitals & Clinics | Accreditation Status, Licensing, Equipment Standards, Staff-to-Patient Ratios, Infection Control Protocols | Hospitals and clinics that meet international standards for safety, quality of care, and patient comfort, equipped with modern medical technology. |
| Diagnostic Laboratories | Laboratory Accreditation, Staff Qualifications, Equipment Calibration, Quality Control Measures | Reliable and accurate diagnostic services performed by qualified technicians using state-of-the-art equipment, leading to precise test results crucial for medical decisions. |
| Pharmacies | Pharmacy Licenses, Pharmacist Credentials, Drug Sourcing & Storage Protocols | Access to legitimate and safely stored medications dispensed by licensed pharmacists, ensuring the authenticity and efficacy of prescribed drugs. |
Franance Health Credentialing Process Highlights
- Comprehensive Background Checks: Franance Health conducts thorough checks on all medical professionals, including verification of educational qualifications, professional licenses, and any disciplinary actions.
- Experience and Specialization Verification: The credentials of practitioners are evaluated to confirm their experience in relevant medical fields and specializations.
- Facility Audits and Standards Compliance: Healthcare facilities within the Franance Health network undergo regular audits to ensure they meet stringent safety, hygiene, and operational standards.
- Patient Feedback Integration: Franance Health actively incorporates patient feedback into its provider assessment, ensuring ongoing quality and patient satisfaction.
- Continuous Professional Development Monitoring: The network encourages and monitors the continuous professional development of its providers, keeping them abreast of the latest medical advancements.
Scope Of Work For Power Quality Assessment Service For Medical Equipment
This Scope of Work (SOW) outlines the services to be provided for a comprehensive Power Quality Assessment specifically for critical medical equipment. The objective is to identify, analyze, and recommend solutions for any power quality issues that could compromise the performance, reliability, and safety of medical devices. The assessment will cover the incoming power supply to the medical equipment and identify potential sources of disturbance within the facility.
| Task | Description | Deliverables | Standard Specifications / Compliance | ||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Initial meeting with facility stakeholders to understand the scope, identify critical medical equipment, and conduct a preliminary site walk-through to map power distribution to the equipment. | Project plan, site survey report detailing critical equipment, power outlet locations, and potential interference sources. | HIPAA compliance for patient data handling (if applicable), understanding of hospital infrastructure. |
| Deploying calibrated power quality meters at strategic points (e.g., upstream of UPS, at critical equipment outlets) to capture comprehensive data over a defined period. Data to include voltage sags/swells, transients, harmonics, flicker, frequency variations, and unbalanced loads. | Raw power quality data logs (digital format), summary of monitored parameters with statistical analysis. | IEC 61000-4-30 (Class A power quality measurement), IEEE 1159 (Power System Transients). |
| Analyzing collected data to identify patterns, trends, and specific events. Correlating power quality issues with equipment performance or downtime incidents. | Detailed Power Quality Analysis Report, including graphs, charts, and statistical summaries of all measured parameters. | Understanding of medical equipment operational requirements and tolerances. |
| Investigating potential sources of identified disturbances, such as internal facility loads (e.g., HVAC, elevators, other machinery), external grid issues, or grounding problems. | Root Cause Analysis Report, identifying specific sources of power quality issues and their impact. | Knowledge of building electrical systems, electromagnetic compatibility (EMC) principles. |
| Reviewing the technical specifications of critical medical equipment to determine their susceptibility thresholds for various power quality disturbances. | Equipment Susceptibility Matrix, mapping observed disturbances to specific equipment and their potential impact levels. | Manufacturer specifications for medical equipment power requirements and tolerances (e.g., IEC 60601 series). |
| Proposing practical and cost-effective solutions to address identified power quality issues. Recommendations may include UPS systems, surge protection, harmonic filters, rewiring, or grounding improvements. | Recommendations Report, detailing proposed solutions, estimated costs, and expected benefits. | Understanding of power conditioning technologies and best practices. |
| Compiling all findings, analysis, and recommendations into a comprehensive final report. Presenting the report to facility management and relevant technical staff. | Final Comprehensive Power Quality Assessment Report, including executive summary, detailed findings, recommendations, and an optional presentation (as agreed upon). | Clarity and conciseness in technical reporting, ability to communicate complex technical information to diverse audiences. |
Objectives of the Power Quality Assessment
- Identify and quantify all significant power quality disturbances impacting the medical equipment.
- Determine the root cause(s) of identified power quality issues.
- Assess the susceptibility of the medical equipment to the observed power quality disturbances.
- Provide actionable recommendations for mitigating identified power quality problems.
- Ensure compliance with relevant industry standards and regulatory requirements for medical equipment power quality.
Service Level Agreement For Power Quality Assessment Service For Medical Equipment
This Service Level Agreement (SLA) outlines the performance standards for the Power Quality Assessment Service provided to ensure the optimal and reliable operation of critical medical equipment. It defines response times for reported issues and uptime guarantees for the assessment service itself.
| Service Element | Severity Level | Response Time Target | Resolution Time Target | Uptime Guarantee |
|---|---|---|---|---|
| Power Quality Assessment Service Availability | N/A | N/A | N/A | 99.9% (excluding scheduled maintenance) |
| Critical Issue (e.g., complete service outage, inability to monitor key equipment) | High | 1 hour | 4 business hours | N/A |
| Major Issue (e.g., intermittent monitoring failures, significant data degradation) | Medium | 4 business hours | 8 business hours | N/A |
| Minor Issue (e.g., reporting discrepancies, minor UI glitches) | Low | 8 business hours | 2 business days | N/A |
Key Service Parameters
- This SLA applies to all active subscriptions for the Power Quality Assessment Service.
- The Service Provider is responsible for maintaining the functionality and accessibility of the Power Quality Assessment Service platform and associated monitoring equipment.
- The Customer is responsible for providing accurate and complete information when reporting issues and for ensuring that their network infrastructure and medical equipment meet the specified requirements for the assessment service to function correctly.
In-Depth Guidance
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