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Verified Service Provider in South Sudan
Dosimetry Program Management Service (TLD Badge Coordination) in South Sudan
Engineering Excellence & Technical Support
Dosimetry Program Management Service (TLD Badge Coordination) High-standard technical execution following OEM protocols and local regulatory frameworks.
Nationwide TLD Badge Deployment & Management
Successfully managed the nationwide deployment and ongoing coordination of Thermoluminescent Dosimetry (TLD) badges for all healthcare professionals in South Sudan. This involved meticulous inventory tracking, distribution logistics to remote facilities, and ensuring timely collection for analysis, providing critical radiation exposure data for worker safety.
Trained & Certified TLD Personnel Network
Established and facilitated a robust network of trained and certified personnel across all states in South Sudan for TLD badge administration. This included developing training materials, conducting workshops on proper badge usage and handling, and ensuring adherence to standardized protocols, enhancing data accuracy and program sustainability.
Data-Driven Radiation Safety Compliance
Leveraged TLD badge data to inform and drive radiation safety compliance initiatives. Analyzed exposure trends, identified high-risk areas or practices, and provided actionable recommendations to the Ministry of Health and healthcare facilities, directly contributing to the protection of personnel from occupational radiation hazards.
What Is Dosimetry Program Management Service (Tld Badge Coordination) In South Sudan?
Dosimetry Program Management Service (TLD Badge Coordination) in South Sudan refers to the comprehensive oversight and administration of thermoluminescent dosimeter (TLD) badge programs designed to monitor and record occupational radiation exposure for individuals working in radiation-prone environments. This service is crucial for ensuring compliance with radiation safety regulations, protecting worker health, and maintaining accurate records of cumulative radiation doses. The core function involves the procurement, distribution, collection, processing, analysis, and reporting of TLD badge data.
| Who Needs This Service? | Typical Use Cases | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Healthcare Facilities: Radiologists, radiographers, medical physicists, nuclear medicine technologists, and other staff involved in diagnostic imaging, radiotherapy, and interventional procedures. | Industrial Radiography Operations: Technicians performing non-destructive testing (NDT) of welds, pipelines, and structures using X-ray or gamma-ray sources. | Research Institutions: Scientists and laboratory personnel working with radioactive isotopes or radiation-generating equipment. | Emergency Response Teams: Individuals involved in hazardous materials (HAZMAT) response, nuclear accident scenarios, or other radiation emergencies. | Veterinary Clinics with Radiographic Equipment: Veterinarians and technicians utilizing X-ray machines for animal diagnostics. | Any entity employing individuals who may be exposed to ionizing radiation above natural background levels. | Routine monitoring of staff in diagnostic radiology departments (X-ray, CT). | Exposure assessment for radiotherapy personnel during patient treatment. | Tracking cumulative doses for industrial radiography technicians working on remote sites. | Research projects involving the use of sealed radioactive sources or accelerators. | Ensuring compliance with occupational safety and health regulations related to radiation exposure. | Providing documented evidence of dose control for regulatory audits and licensing. | Investigating potential overexposure incidents and implementing corrective actions. |
Key Components of Dosimetry Program Management Service (TLD Badge Coordination)
- TLD Badge Procurement and Supply Chain Management: Sourcing and maintaining an adequate inventory of calibrated TLD badges from accredited manufacturers.
- Personal Dosimeter Issuance and Tracking: Assigning unique TLD badges to individual personnel, maintaining a detailed registry, and tracking their deployment and status.
- Exposure Monitoring and Data Acquisition: Implementing protocols for the regular wearing of TLD badges by personnel and establishing a schedule for badge exchange and collection.
- TLD Processing and Analysis: Utilizing specialized readers to accurately determine the radiation dose recorded by each TLD badge.
- Data Management and Record Keeping: Establishing secure databases for storing, organizing, and retrieving individual and cumulative radiation exposure data.
- Dose Reporting and Interpretation: Generating comprehensive reports detailing individual and collective doses, identifying trends, and interpreting results in the context of regulatory limits.
- Quality Assurance and Calibration: Ensuring the accuracy and reliability of TLD badges and processing equipment through regular calibration and quality control procedures.
- Regulatory Compliance and Auditing: Facilitating adherence to national and international radiation protection standards and supporting regulatory inspections.
- Training and Awareness Programs: Educating personnel on the importance of radiation safety, proper TLD badge usage, and the implications of their recorded exposures.
Who Needs Dosimetry Program Management Service (Tld Badge Coordination) In South Sudan?
A robust dosimetry program is critical for ensuring the safety of individuals exposed to ionizing radiation in South Sudan. The Dosimetry Program Management Service (TLD Badge Coordination) plays a vital role in monitoring occupational radiation doses, maintaining compliance with safety regulations, and protecting the health of workers and the public. This service is particularly essential for organizations that utilize or are in close proximity to radiation-generating equipment or radioactive materials.
| Customer Type | Specific Departments/Applications | Why Dosimetry is Crucial | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Healthcare Facilities | Radiology Departments (X-ray, CT, Fluoroscopy) | Nuclear Medicine Departments | Radiation Therapy Departments | Interventional Cardiology | Emergency Departments (use of imaging) | To ensure radiologists, radiographers, technologists, nurses, and physicians receive doses below regulatory limits, preventing long-term health risks and confirming safe patient procedures. | To monitor doses for medical professionals handling radioactive isotopes for diagnosis and treatment. | To protect radiation oncologists, therapists, and technicians from high-energy radiation during cancer treatment. | For staff involved in procedures requiring fluoroscopy. | For staff potentially exposed during diagnostic imaging procedures. |
| Industrial Facilities | Mining and Exploration (radiological surveys, well logging) | Oil and Gas (radiography for inspection, well logging) | Manufacturing (non-destructive testing using X-rays or isotopes) | To monitor doses for geologists, technicians, and workers involved in activities that may involve naturally occurring radioactive materials (NORM) or the use of industrial radiography. | For engineers and technicians performing inspections using industrial radiography or well logging tools containing radioactive sources. | To ensure the safety of quality control personnel and inspectors using radiation for material analysis. | ||||
| Research and Academic Institutions | Physics Departments (research involving radiation sources) | Medical Research Labs (using radioisotopes) | Engineering Departments (material science research) | To protect researchers and students working with accelerators, radioactive sources, or other radiation-generating equipment. | For scientists and technicians involved in studies utilizing radioactive tracers or isotopes. | For faculty and students engaged in research that may involve radiation exposure. | ||||
| Government Agencies and Regulatory Bodies | Environmental Protection Agencies | Ministry of Health | Ministry of Mining/Energy | National Disaster Management Agencies | To oversee and enforce radiation safety regulations, conduct inspections, and manage radiation emergencies. | To ensure public health and safety by monitoring radiation levels and compliance. | To regulate industries using radioactive materials and radiation-generating equipment. | To prepare for and respond to radiological incidents. | ||
| Veterinary Services | Veterinary Hospitals with X-ray equipment | To protect veterinarians, technicians, and support staff from occupational radiation exposure during diagnostic imaging of animals. |
Target Customers and Departments Requiring Dosimetry Program Management Service (TLD Badge Coordination) in South Sudan:
- Healthcare Facilities (Hospitals, Clinics, Diagnostic Centers)
- Industrial Facilities (Mining, Oil & Gas, Manufacturing)
- Research and Academic Institutions
- Government Agencies and Regulatory Bodies
- Veterinary Services
Dosimetry Program Management Service (Tld Badge Coordination) Process In South Sudan
This document outlines the workflow for the Dosimetry Program Management Service (TLD Badge Coordination) in South Sudan, detailing the process from initial inquiry to the execution of services. This service is crucial for monitoring radiation exposure among personnel working in environments where ionizing radiation is present, ensuring compliance with safety regulations and protecting worker health. The workflow is designed to be systematic and efficient, covering all necessary steps for effective TLD badge management.
| Stage | Key Activities | Responsible Party | Deliverables/Outcomes |
|---|---|---|---|
| Client expresses need for dosimetry services. Initial communication and information exchange. | Client, Dosimetry Program Management Service (DPMS) | Acknowledged inquiry, initial understanding of need. |
| Detailed discussion of client's radiation exposure environment, personnel count, monitoring frequency, reporting needs, and regulations. | DPMS | Scope of Services document, understanding of client's specific requirements. |
| Development and presentation of a service proposal. Negotiation and signing of a service agreement. | DPMS, Client | Signed Service Agreement, finalized scope and terms. |
| Gathering of personnel details, facility information, and any historical dose data. Setting up client profile in the system. | Client, DPMS | Complete client and personnel database, secure data entry. |
| Ordering, receiving, and preparing TLD badges (annealing, labeling). | DPMS | Ready-to-distribute TLD badges, calibrated for use. |
| Delivery of TLD badges to client personnel. Provision of usage instructions and guidelines. | DPMS, Client (for distribution to personnel) | Personnel equipped with TLD badges, understanding of protocols. |
| Personnel wear badges continuously in designated radiation areas. | Client Personnel | Accumulated radiation dose recorded by TLD badges. |
| Collection of worn TLD badges from personnel and secure return to DPMS. | Client Personnel, DPMS | All worn TLD badges returned to DPMS for processing. |
| Annealing of badges, reading of accumulated dose by TLD reader. | DPMS | Raw dose data from TLD readers. |
| Checking accuracy, consistency, and validity of the collected dose data. | DPMS | Verified and validated dose data. |
| Creation of individual and organizational dose reports based on verified data. | DPMS | Comprehensive dose reports delivered to the client. |
| Analysis of dose trends, maintaining secure records of all monitoring periods. | DPMS | Dose trend reports, auditable historical records. |
| Preparation of collected badges for re-use or retirement. Planning for next monitoring cycle. | DPMS | Availability of badges for subsequent monitoring periods. |
| Discussing program performance, gathering feedback, and making necessary adjustments. | DPMS, Client | Program improvements, enhanced client satisfaction. |
Dosimetry Program Management Service (TLD Badge Coordination) Workflow in South Sudan
- Inquiry and Initial Contact: The process begins when a facility or organization identifies a need for radiation dosimetry services or requires the management of their existing TLD badges. This can be initiated through a formal request, email, phone call, or a designated portal.
- Needs Assessment and Service Scoping: Upon receiving an inquiry, the dosimetry program management team conducts a thorough assessment of the client's needs. This involves understanding the type of radiation exposure, the number of personnel requiring monitoring, the frequency of badge exchanges, reporting requirements, and any specific regulatory obligations.
- Proposal and Agreement Development: Based on the needs assessment, a detailed proposal is developed. This proposal outlines the scope of services, the types of TLD badges to be used, the monitoring schedule, pricing, reporting mechanisms, and the overall timeline. Once agreed upon, a formal service agreement is established.
- Client Onboarding and Data Collection: The client is onboarded into the dosimetry system. This phase involves collecting essential information such as personnel details (names, identification numbers, job roles), designated monitoring areas, and initial exposure baseline data if available. Secure data management protocols are paramount during this stage.
- TLD Badge Procurement and Preparation: The required number and type of TLD badges are procured from certified manufacturers. These badges are then prepared, which may include initial annealing, labeling with unique identification codes, and pairing with individual personnel records.
- Initial Badge Distribution: The prepared TLD badges are distributed to the client's designated personnel according to the agreed-upon schedule. This process often involves site visits or coordination with the client's on-site radiation safety officer (RSO). Instructions on proper badge wear, handling, and storage are provided.
- Exposure Monitoring and Data Collection Period: Personnel wear the TLD badges continuously as per the monitoring program's requirements. The badges accumulate dose information from the ambient radiation.
- Badge Collection and Return: At the end of a defined monitoring period (e.g., monthly, quarterly), the worn TLD badges are collected from the personnel and returned to the dosimetry service provider. This is a critical step that requires strict tracking and accountability to prevent loss or mix-ups.
- TLD Badge Processing and Analysis: Upon receipt, the TLD badges are processed. This involves annealing to remove residual dose and then read using a TLD reader. The reader quantifies the accumulated radiation dose recorded by the badge.
- Data Verification and Quality Assurance: The raw dose data obtained from the TLD readers undergoes rigorous verification and quality assurance checks. This ensures the accuracy and reliability of the measurements, identifying any anomalies or potential errors.
- Dose Report Generation: Comprehensive dose reports are generated for individual personnel and for the organization as a whole. These reports typically include cumulative doses, dose rates, and comparisons against regulatory dose limits. Reports are delivered to the client in a timely manner as per the service agreement.
- Dose Trend Analysis and Record Keeping: The dosimetry service provider maintains a secure and organized database of all collected dose data. This allows for the analysis of dose trends over time, identifying potential areas of concern or opportunities for dose reduction strategies. All records are maintained in accordance with regulatory requirements.
- Badge Re-issuance and Cycle Management: Used badges are either re-annealed and prepared for re-issuance for the next monitoring cycle or retired if they have reached their lifespan. This closed-loop system ensures continuous monitoring for all personnel.
- Client Feedback and Program Review: Periodic reviews of the dosimetry program are conducted with the client. Feedback is solicited to identify areas for improvement, adapt to changing needs, or address any emerging challenges. This ensures the program remains effective and aligned with the client's objectives.
Dosimetry Program Management Service (Tld Badge Coordination) Cost In South Sudan
Managing a dosimetry program, particularly one involving TLD (Thermoluminescent Dosimeter) badge coordination, in South Sudan presents unique cost considerations due to the country's developing infrastructure, logistical challenges, and economic realities. The pricing for such a service is not standardized and will be heavily influenced by several factors. These factors can be broadly categorized into operational, logistical, and service-specific elements.
| Service Component | Estimated Range (SSP per badge/month or per service) | Notes |
|---|---|---|
| TLD Badge Rental/Management Fee (including basic tracking) | 15,000 - 40,000 SSP | Varies significantly based on program size and complexity. Excludes laboratory processing. |
| Laboratory Processing Fee (TLD analysis) | 10,000 - 30,000 SSP | Per badge, charged by the accredited laboratory. Can be higher for urgent processing. |
| Logistics & Transportation (per badge delivery/collection) | 5,000 - 25,000 SSP | Highly dependent on distance, accessibility, and mode of transport. Major cost driver. |
| Administrative Overhead & Reporting | 5,000 - 15,000 SSP | Per badge or as a percentage of total service cost. Covers staff, office, software. |
| Security & Risk Mitigation (if applicable) | 2,000 - 10,000+ SSP | Per trip or as a daily rate, depending on the threat level and services required. |
| Initial Setup & Onboarding | 200,000 - 1,000,000+ SSP (one-time) | Covers program design, initial badge ordering, and system setup. Varies with scale. |
| Monthly Program Management Fee (for smaller programs or specific support) | 50,000 - 250,000 SSP | A fixed fee for ongoing coordination and support, independent of per-badge costs. |
Key Pricing Factors for Dosimetry Program Management (TLD Badge Coordination) in South Sudan:
- {"title":"Scale of the Program","description":"The number of TLD badges to be managed (issued, collected, processed, and reported) is a primary driver of cost. Larger programs inherently require more resources for distribution, tracking, and data handling."}
- {"title":"Frequency of Monitoring","description":"How often badges need to be exchanged and read (e.g., monthly, quarterly) directly impacts the frequency of logistics and processing, thus affecting overall costs."}
- {"title":"Geographic Reach and Accessibility","description":"South Sudan's vastness and often challenging terrain mean that reaching remote sites for badge distribution and collection can significantly increase transportation and personnel costs. Accessibility to major hubs also plays a role."}
- {"title":"Third-Party Laboratory Processing Fees","description":"The cost charged by the accredited laboratory that performs the TLD badge analysis is a significant component. This fee is often per badge or per batch."}
- {"title":"Administrative and Personnel Costs","description":"This includes salaries for program managers, coordinators, administrative staff, and field technicians involved in managing the badges, data entry, reporting, and client communication. Local labor rates will apply."}
- {"title":"Logistics and Transportation","description":"Costs associated with secure transportation of TLD badges to and from operational sites, including fuel, vehicle maintenance, driver salaries, and potentially air cargo for distant locations. This is a major factor in South Sudan."}
- {"title":"Security and Risk Management","description":"Additional costs may be incurred for security escorts or enhanced security measures for personnel and equipment, especially in certain regions of South Sudan. Insurance premiums can also be higher."}
- {"title":"Reporting and Data Management Software","description":"Costs for any specialized software used for tracking badges, managing data, and generating reports. Training on such systems also contributes."}
- {"title":"Consumables and Equipment","description":"This includes the cost of the TLD badges themselves, packaging materials, and any specialized equipment for handling or basic on-site checks."}
- {"title":"Currency Fluctuation and Inflation","description":"The South Sudanese Pound (SSP) can be subject to volatility. Service providers will factor in potential currency depreciation and local inflation rates into their pricing."}
- {"title":"Provider Experience and Reputation","description":"Established providers with a proven track record in challenging environments may command higher fees due to their expertise and reliability."}
- {"title":"Regulatory Compliance and Certification","description":"Ensuring adherence to national and international radiation safety standards can involve costs related to audits, training, and obtaining necessary permits."}
Affordable Dosimetry Program Management Service (Tld Badge Coordination) Options
This service offers comprehensive management for your Thermoluminescent Dosimetry (TLD) badge program, ensuring compliance and efficient personnel monitoring. We provide affordable options designed to meet the needs of organizations of all sizes, focusing on value and cost-effectiveness. Our service simplifies the complex logistics of TLD badge distribution, collection, processing, and reporting, allowing your team to concentrate on core operations.
| Cost-Saving Strategy | Description | Benefit |
|---|---|---|
| Bulk Purchasing Discounts | Leveraging aggregated demand from multiple clients to secure lower per-badge costs from TLD manufacturers. | Reduced overall badge acquisition expenses. |
| Optimized Logistics & Routing | Streamlined badge distribution and collection processes, minimizing shipping costs and turnaround times. | Lower shipping and administrative overhead. |
| Automated Reporting & Data Management | Utilizing software for automated data collection, analysis, and report generation, reducing manual labor. | Decreased labor costs and improved accuracy. |
| Flexible Badge Cycling Options | Offering various TLD badge wear periods (e.g., monthly, quarterly) to match your specific exposure profiles and reduce unnecessary processing. | Cost optimization based on actual monitoring needs. |
| Tiered Service Packages | Providing different levels of service to match diverse organizational needs, allowing clients to pay only for the features they require. | Prevents overspending on unnecessary advanced features. |
| Dedicated Program Management | A single point of contact for all TLD badge program needs, streamlining communication and issue resolution. | Reduced time spent by your staff on managing the program. |
Value Bundles
- Basic Monitoring: Includes standard TLD badge supply, distribution, collection logistics, and basic exposure reporting. Ideal for organizations with straightforward monitoring requirements and a desire for cost-effective compliance.
- Standard Compliance: Builds upon Basic Monitoring with enhanced reporting features, including trend analysis, individual worker summaries, and regulatory compliance checks. Suitable for organizations needing more detailed insights and robust compliance assurance.
- Advanced Health & Safety: Encompasses Standard Compliance with added services such as personalized risk assessments, dose management consultation, and integration with existing safety management systems. Designed for organizations prioritizing proactive radiation safety and comprehensive health and safety integration.
Verified Providers In South Sudan
In South Sudan, ensuring access to reliable healthcare is paramount. Verified providers play a crucial role in this. Franance Health stands out as a premier choice due to its rigorous credentialing process, commitment to quality care, and ethical practices. This ensures that patients receive safe, effective, and compassionate medical services. Choosing a verified provider like Franance Health offers peace of mind, knowing that medical professionals meet established standards of competence and ethical conduct. This rigorous vetting process safeguards patients from unqualified practitioners and substandard care, contributing to a more robust and trustworthy healthcare system in South Sudan.
| Provider Name | Verification Status | Key Services Offered | Commitment to Quality |
|---|---|---|---|
| Franance Health | Verified | Primary Care, Maternal Health, Infectious Disease Management, Surgical Services | Exceeds national standards, international accreditation pathways pursued |
| Other Local Clinics (Unverified) | Unverified | Varies widely, potential for inconsistent service quality | Not publicly disclosed or consistently monitored |
| International NGOs (Specific Programs) | Often Verified (program-specific) | Specialized, often emergency or disease-specific interventions | Program-dependent, may not cover comprehensive care |
Why Franance Health is a Verified Provider of Choice:
- Rigorous credentialing and verification of all medical professionals.
- Adherence to international standards of healthcare quality and safety.
- Commitment to ethical medical practice and patient-centered care.
- Focus on providing accessible and comprehensive health services.
- Investment in continuous professional development for staff.
- Transparent operational procedures and patient feedback mechanisms.
Scope Of Work For Dosimetry Program Management Service (Tld Badge Coordination)
This Scope of Work (SOW) outlines the requirements for professional services to manage the Thermoluminescent Dosimetry (TLD) badge coordination program. The service provider will be responsible for the procurement, distribution, collection, processing, analysis, and reporting of TLD badges used for occupational radiation exposure monitoring. This service ensures compliance with regulatory requirements and promotes a safe working environment for personnel working with or around sources of ionizing radiation.
| Deliverable/Service Area | Standard Specification/Requirement | Key Performance Indicators (KPIs) |
|---|---|---|
| TLD Badge Procurement and Supply Chain Management | Procurement of high-quality, NIST-traceable TLD badges from accredited manufacturers. Maintain adequate stock levels to meet demand. Implement a robust inventory management system. | On-time delivery of badges (99.5%). Badge failure rate < 0.1%. Stockout incidents < 1 per quarter. |
| TLD Badge Distribution and Tracking System | Establish and maintain a secure, accurate electronic system for tracking badge issuance, assignment to individuals, and current location. System must facilitate efficient distribution. | Badge assignment accuracy > 99.9%. Real-time tracking availability (99%). Distribution turnaround time < 2 business days for routine requests. |
| TLD Badge Collection and Return Management | Develop and implement a standardized process for the timely collection of used TLD badges from designated drop-off points or personnel. Ensure secure transport of badges. | Collection adherence rate > 98%. Badge loss during transit < 0.05%. Timeliness of collection based on pre-defined schedules. |
| TLD Badge Processing and Analysis | Process TLD badges using calibrated and accredited readers. Perform analysis to determine radiation dose absorbed by each badge. Data interpretation according to established protocols. | Dose reporting accuracy > 99.5%. Processing turnaround time < 5 business days from collection. Calibration records maintained and readily available. |
| Exposure Report Generation and Delivery | Generate clear, concise, and accurate individual and summary exposure reports in a format compliant with regulatory requirements (e.g., NRC, state agencies). Reports delivered electronically and/or in hard copy as requested. | Report accuracy > 99.8%. On-time report delivery (99%). Format compliance with applicable regulations. |
| Data Archiving and Retrieval | Maintain secure, long-term archiving of all dosimetry data in compliance with regulatory retention periods. Provide efficient and timely retrieval of historical data upon request. | Data retention compliance > 100%. Data retrieval time for historical records < 2 business days. Data integrity maintained throughout the archiving lifecycle. |
| Quality Assurance and Calibration | Implement a comprehensive Quality Assurance (QA) program. Ensure all TLD readers and associated equipment are regularly calibrated and maintained by accredited entities. | Successful completion of internal QA audits (100%). Calibration certificates available for all equipment. Traceability to national standards (NIST) maintained. |
| Regulatory Compliance Support | Provide expert guidance and support to ensure the dosimetry program remains compliant with all relevant federal, state, and local radiation protection regulations. | Number of regulatory non-compliance incidents related to dosimetry < 0. Reporting of changes in regulatory requirements within 7 days of awareness. |
| Program Reporting and Performance Metrics | Provide periodic reports on program performance, including key metrics, trends, and any identified issues or recommendations for improvement. | Monthly/Quarterly performance reports submitted by agreed-upon deadlines. KPIs monitored and reported accurately. |
| Emergency and Incident Response Support | Provide support for emergency situations or unexpected radiation exposure incidents, including expedited badge processing and reporting. | Response to critical incidents within 2 hours. Expedited processing turnaround time < 24 hours during emergencies. |
Technical Deliverables
- TLD Badge Procurement and Supply Chain Management
- TLD Badge Distribution and Tracking System
- TLD Badge Collection and Return Management
- TLD Badge Processing and Analysis
- Exposure Report Generation and Delivery
- Data Archiving and Retrieval
- Quality Assurance and Calibration
- Regulatory Compliance Support
- Program Reporting and Performance Metrics
- Emergency and Incident Response Support
Service Level Agreement For Dosimetry Program Management Service (Tld Badge Coordination)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Dosimetry Program Management Service (TLD Badge Coordination), hereinafter referred to as 'the Service'. This SLA is effective as of [Date] and will remain in effect until [Date] or as otherwise terminated by mutual agreement.
| Metric | Target | Definition | Measurement Period |
|---|---|---|---|
| Uptime | 99.9% | The percentage of time the Service is operational and accessible, excluding scheduled maintenance. | Monthly |
| Critical Issue Response Time | 1 Hour | Time from initial report of a critical issue to confirmation of receipt and commencement of investigation by the Service Provider. | Continuous |
| High Priority Issue Response Time | 4 Business Hours | Time from initial report of a high-priority issue to confirmation of receipt and commencement of investigation by the Service Provider. | Business Hours |
| Medium Priority Issue Response Time | 1 Business Day | Time from initial report of a medium-priority issue to confirmation of receipt and commencement of investigation by the Service Provider. | Business Days |
| Low Priority Issue Response Time | 3 Business Days | Time from initial report of a low-priority issue to confirmation of receipt and commencement of investigation by the Service Provider. | Business Days |
Service Level Objectives (SLOs)
- The Service will be available for use 99.9% of the time, calculated on a monthly basis.
- All critical issues will receive an initial response within 1 hour.
- All high-priority issues will receive an initial response within 4 business hours.
- All medium-priority issues will receive an initial response within 1 business day.
- All low-priority issues will receive an initial response within 3 business days.
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