PACS Installation & Configuration Service in South Sudan
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust PACS Infrastructure Deployment
We specialize in deploying secure and scalable Picture Archiving and Communication Systems (PACS) infrastructure tailored to the unique environmental and logistical challenges of South Sudan, ensuring reliable image management and retrieval.
Customized Configuration & Integration
Our expert team configures PACS solutions to seamlessly integrate with existing hospital IT systems and medical equipment, optimizing workflows and enabling efficient diagnostic processes for healthcare providers.
Secure Data Management & Compliance
We implement stringent data security protocols and ensure compliance with relevant healthcare regulations for PACS data, safeguarding patient privacy and providing peace of mind in sensitive environments.
What Is Pacs Installation & Configuration Service In South Sudan?
PACS Installation & Configuration Service in South Sudan refers to the specialized technical services required for the deployment, setup, and optimization of Picture Archiving and Communication Systems (PACS) within healthcare facilities and organizations operating in South Sudan. A PACS is a medical imaging technology that stores, retrieves, shares, and displays medical images. The installation and configuration process encompasses the physical hardware setup, network integration, software deployment, database management, user access control, and integration with other hospital information systems (HIS) or Electronic Health Records (EHR). Given the unique infrastructural challenges and specific healthcare needs prevalent in South Sudan, these services are critical for ensuring the reliable and efficient operation of PACS, thereby enhancing diagnostic capabilities, improving patient care workflows, and supporting medical decision-making.
| Stakeholder Group | Needs Addressed | Typical Use Cases |
|---|---|---|
| Hospitals and Clinics (Governmental & Private) | Efficient image storage, retrieval, and sharing; improved diagnostic accuracy; reduced reliance on physical film; enhanced collaboration among radiologists and clinicians; streamlined workflow for medical imaging departments. | Digital archiving of X-rays, CT scans, MRIs for diagnosis and follow-up; teleradiology for remote consultations; multi-disciplinary team meetings for complex cases; teaching and research purposes. |
| Non-Governmental Organizations (NGOs) & Humanitarian Organizations | Deployment of diagnostic imaging capabilities in resource-limited settings; facilitating medical missions; enabling remote diagnosis for underserved populations; ensuring consistent access to imaging data for ongoing patient care. | Setting up portable PACS for mobile clinics; supporting diagnostic imaging during health crises or outbreaks; establishing regional imaging hubs for multiple facilities; providing training and support for local healthcare professionals. |
| Ministry of Health & Public Health Institutions | Centralized or federated PACS infrastructure for national health initiatives; data collection for public health surveillance and research; standardization of medical imaging practices; oversight and management of diagnostic imaging resources. | Developing a national teleradiology network; analyzing trends in medical imaging utilization; managing imaging equipment and PACS deployments across public facilities; facilitating quality assurance programs. |
| Medical Training and Research Institutions | Access to a comprehensive archive of medical images for educational purposes; facilitating research studies requiring large datasets; development of new diagnostic tools and techniques. | Creating image databases for training radiologists and technologists; conducting retrospective studies on disease patterns; developing AI-powered diagnostic aids using anonymized image data. |
Key Components of PACS Installation & Configuration Service in South Sudan:
- Hardware Installation and Cabling: Physical installation of servers, workstations, storage devices, network switches, and associated cabling infrastructure.
- Software Deployment: Installation and configuration of PACS software, including image acquisition gateways, archive servers, and viewing workstations.
- Network Configuration: Setting up network protocols, IP addressing, firewall rules, and ensuring secure connectivity between PACS components and imaging modalities.
- Database Setup and Management: Installation, configuration, and ongoing maintenance of the PACS database for efficient storage and retrieval of image metadata and pointers.
- Integration with Imaging Modalities: Establishing communication protocols (e.g., DICOM) to receive images from various medical imaging equipment such as X-ray, CT, MRI, and ultrasound machines.
- Integration with HIS/EHR: Configuring interfaces for seamless data exchange between the PACS and existing Hospital Information Systems (HIS) or Electronic Health Records (EHR) for patient demographic and report linking.
- User Account Management and Access Control: Creating user accounts, assigning roles and permissions, and implementing security policies to ensure data privacy and integrity.
- System Testing and Validation: Rigorous testing of all components to verify functionality, performance, and compliance with DICOM standards and institutional requirements.
- User Training and Documentation: Providing comprehensive training to IT staff and clinical users on system operation, troubleshooting, and best practices. Development of system-specific documentation.
- Ongoing Support and Maintenance Planning: Establishing protocols for routine maintenance, software updates, troubleshooting, and disaster recovery planning, often with consideration for remote support capabilities.
Who Needs Pacs Installation & Configuration Service In South Sudan?
In South Sudan, specialized PACS (Picture Archiving and Communication System) installation and configuration services are crucial for healthcare facilities aiming to modernize their imaging departments, improve diagnostic accuracy, and streamline workflows. These services are particularly vital given the ongoing development of the healthcare infrastructure and the increasing adoption of digital imaging technologies. A well-implemented PACS allows for efficient storage, retrieval, and sharing of medical images, facilitating better patient care and collaboration among medical professionals.
| Department/Service | Key Needs Addressed by PACS |
|---|---|
| Radiology Department | Digital image storage, retrieval, and distribution; efficient workflow management; improved diagnostic turnaround times; integration with RIS (Radiology Information System). |
| Cardiology Department | Management of echocardiograms, cardiac CTs, and MRIs; advanced visualization and analysis tools; long-term storage of cardiac imaging studies. |
| Neurology Department | Storage and analysis of MRIs, CTs, and EEGs; comparison of serial scans for disease progression monitoring; support for neuro-imaging techniques. |
| Oncology Department | Integration with treatment planning systems; comparison of pre- and post-treatment scans; longitudinal tracking of tumor response; collaboration with radiation oncologists and medical oncologists. |
| Emergency Department | Rapid retrieval of urgent imaging studies; immediate access for emergency physicians; efficient communication of findings. |
| Surgical Departments | Pre-operative planning using 3D reconstructions and image overlays; intra-operative image guidance; post-operative assessment. |
| Pathology Department (with digital imaging capabilities) | Integration of digital microscopy images for collaborative diagnosis and archival. |
| Medical Education & Training | Access to a library of anonymized patient cases for teaching and learning; simulation of diagnostic scenarios. |
| Research Departments | Secure storage and access to large datasets for retrospective studies; data mining capabilities. |
Target Customers and Departments Requiring PACS Installation & Configuration Services in South Sudan:
- Hospitals (Public & Private): These are the primary beneficiaries, requiring comprehensive PACS solutions for their radiology and other imaging departments. This includes both large central hospitals and smaller district or regional hospitals looking to upgrade from film-based systems or enhance their existing digital capabilities.
- Diagnostic Imaging Centers: Standalone centers that offer specialized imaging services (e.g., MRI, CT scans, X-rays, ultrasounds) will benefit greatly from efficient PACS for managing large volumes of images and serving multiple referring physicians.
- Specialty Clinics with Imaging Capabilities: Clinics focusing on specific areas like cardiology, neurology, or oncology, which utilize imaging for diagnosis and treatment planning, will find PACS invaluable for managing patient-specific image data.
- Missions and NGOs: Organizations operating healthcare facilities in South Sudan, often in remote or underserved areas, can leverage PACS for improved medical imaging management, enabling remote consultations and efficient data sharing, especially when specialized expertise is scarce locally.
- Government Health Ministries & Regional Health Authorities: These entities may require PACS for centralizing imaging data across a network of public health facilities, facilitating population health management, research, and resource allocation. They might also oversee the implementation of PACS in government-funded hospitals.
- Tertiary and Teaching Hospitals: Institutions focused on advanced diagnostics, research, and medical education will demand robust PACS solutions to support complex imaging needs, interdisciplinary collaboration, and training of future medical professionals.
- Referral Centers: Facilities that receive patients from other clinics and hospitals for advanced imaging will require efficient PACS to quickly access prior imaging history and manage incoming studies.
Pacs Installation & Configuration Service Process In South Sudan
This document outlines the standard workflow for PACS (Picture Archiving and Communication System) installation and configuration services in South Sudan, from initial client inquiry to project completion and ongoing support.
| Phase | Key Activities | Responsible Party | Deliverables | Typical Duration (South Sudan Context) |
|---|---|---|---|---|
| Client contacts service provider with PACS needs. Initial discussion to understand requirements, scope, and budget. | Client, Service Provider Sales/Consultant | Understanding of client needs, preliminary scope definition | 1-3 Days |
| Detailed analysis of current IT infrastructure, existing medical equipment, imaging modalities, network capabilities, and physical space. Identification of specific PACS requirements (e.g., DICOM compatibility, storage needs, user roles). | Service Provider Technical Team, Client IT/Radiology Staff | Comprehensive site survey report, detailed technical requirements document | 3-7 Days |
| Development of a detailed proposal outlining the proposed PACS solution, hardware, software, installation services, configuration, training, and ongoing support. Includes a formal quotation. | Service Provider | Formal proposal, detailed quotation, project timeline outline | 3-5 Days |
| Review and negotiation of the proposal. Signing of a service agreement or contract detailing scope of work, payment terms, responsibilities, and service level agreements (SLAs). | Client, Service Provider | Signed contract/service agreement | 5-10 Days (can vary due to internal approval processes) |
| Finalization of project plan, detailed scheduling, resource allocation, and coordination with client stakeholders. Order confirmation and preparation of necessary documentation. | Service Provider Project Manager, Client Key Personnel | Detailed project plan, confirmed schedule, resource allocation plan | 2-5 Days |
| Sourcing and procurement of all necessary PACS servers, workstations, storage devices, network equipment, and software licenses. Logistics and shipping to South Sudan. | Service Provider Procurement/Logistics, Vendor | Procured and delivered hardware and software | 4-12 Weeks (significant lead times and import procedures in South Sudan) |
| Physical installation of servers, network infrastructure, and workstations. Cabling and connectivity setup. Operating system and base software installation. | Service Provider Installation Engineers, Client IT Staff | Installed and operational hardware, basic software environment | 3-7 Days |
| Installation and configuration of PACS software. Setting up user accounts, access controls, workflows, and custom reporting. DICOM conformance and image handling setup. | Service Provider PACS Specialists, Client Radiology/IT Managers | Configured PACS application, defined user roles and permissions, customized workflows | 5-10 Days |
| Integration with existing RIS (Radiology Information System), HIS (Hospital Information System), and imaging modalities (e.g., X-ray, CT, MRI machines) to ensure seamless data flow. DICOM routing and HL7 integration. | Service Provider Integration Specialists, Client IT/Biomedical Engineers | Successful integration with RIS/HIS, DICOM connectivity to modalities | 3-7 Days |
| Comprehensive training sessions for radiologists, technicians, IT staff, and administrators on using the PACS system, troubleshooting common issues, and understanding workflows. | Service Provider Training Specialists, Client End-Users | Trained users, training materials, user manuals | 2-5 Days |
| Thorough testing of all PACS functionalities, including image acquisition, storage, retrieval, viewing, reporting, and network performance. User acceptance testing (UAT) to ensure all requirements are met. | Service Provider QA Team, Client Key Users | Test reports, UAT sign-off | 3-5 Days |
| Official launch of the PACS system into production. Monitoring of system performance and user adoption during the initial phase. Addressing any immediate post-deployment issues. | Service Provider Implementation Team, Client Staff | Live PACS system, operational workflows | 1-3 Days (initial intensive support) |
| Ongoing technical support, software updates, system monitoring, performance tuning, and hardware maintenance as per the service agreement. Remote and on-site support. | Service Provider Support Team, Client IT/Biomedical Staff | Stable and optimized PACS system, documented support requests and resolutions | Ongoing |
PACS Installation & Configuration Service Process in South Sudan
- 1. Inquiry & Initial Consultation:
- 2. Needs Assessment & Site Survey:
- 3. Proposal & Quotation:
- 4. Contract & Agreement:
- 5. Pre-Installation Planning:
- 6. Hardware & Software Procurement:
- 7. PACS Installation:
- 8. PACS Configuration & Customization:
- 9. Integration with Existing Systems:
- 10. User Training:
- 11. System Testing & Validation:
- 12. Go-Live & Deployment:
- 13. Post-Installation Support & Maintenance:
Pacs Installation & Configuration Service Cost In South Sudan
The cost of installing and configuring a Picture Archiving and Communication System (PACS) in South Sudan is influenced by a variety of factors, making it challenging to provide a single, fixed price. These factors range from the complexity of the installation and the specific features required to the chosen vendor and their service level agreements. South Sudan's unique economic and logistical landscape also plays a significant role. Due to limited local expertise and infrastructure, many solutions involve importing hardware and software, and potentially engaging international consultants, which adds to the overall expense. The local currency, the South Sudanese Pound (SSP), is subject to volatility, which can impact pricing, especially for imported components and services billed in foreign currencies. Therefore, quotes are typically provided on a project-by-project basis after a thorough assessment of the client's needs.
| Service Component | Estimated Cost Range (SSP - South Sudanese Pound) | Notes |
|---|---|---|
| Basic PACS Software Licensing (per modality/user) | 5,000,000 - 25,000,000+ | Highly variable based on vendor, features, and user count. May be a one-time fee or subscription-based. |
| Server Hardware (Storage & Processing) | 8,000,000 - 50,000,000+ | Depends on storage capacity, processing power, redundancy, and brand. |
| Workstations & Monitors (per unit) | 1,500,000 - 6,000,000+ | High-resolution medical-grade monitors are more expensive. Quantity dependent. |
| Network Infrastructure (Switches, Routers, Cabling) | 3,000,000 - 15,000,000+ | Dependent on network size, speed, and complexity. May include Wi-Fi solutions. |
| Installation & Configuration (Project Management) | 10,000,000 - 40,000,000+ | Covers system setup, initial configuration, and workflow optimization. Vendor-dependent. |
| Integration with HIS/EMR (per integration) | 5,000,000 - 20,000,000+ | Can be complex and costly, especially for non-standard systems. Custom development may be required. |
| User Training (Radiologists, Technicians, IT) | 2,000,000 - 8,000,000+ | Depends on the number of users and the duration/depth of training. |
| Ongoing Support & Maintenance (Annual) | 10-20% of initial system cost | Covers software updates, technical support, and potential hardware maintenance. |
| Contingency/Logistics/Import Duties | Variable, can be significant | Essential due to the nature of importing goods into South Sudan. |
Key Pricing Factors for PACS Installation & Configuration in South Sudan:
- System Size and Scope: The number of medical imaging modalities (X-ray, CT, MRI, Ultrasound) to be integrated, the volume of studies to be stored, and the number of concurrent users significantly impact costs.
- Hardware Requirements: This includes servers for storage and processing, workstations for image viewing and analysis, network infrastructure (routers, switches, cabling), and potentially specialized displays. Costs are influenced by brand, capacity, and the need for robust, industrial-grade equipment.
- Software Licensing: PACS software licenses are a major component. Costs can vary based on the vendor, the comprehensiveness of features (e.g., advanced visualization tools, AI integration, EMR integration), and the licensing model (perpetual, subscription).
- Integration Services: Connecting the PACS to existing hospital information systems (HIS), electronic medical records (EMR), and other departmental systems is crucial but can be complex and costly, especially if custom integration is required.
- Implementation and Configuration: This includes installation, system setup, user training, workflow optimization, and initial data migration. The complexity of the hospital's existing IT infrastructure and the desired level of customization affect these costs.
- Vendor Choice and Support: Reputable vendors with proven track records, especially those with experience in challenging environments, may command higher prices. Support contracts (e.g., 24/7 availability, response times, remote vs. on-site support) also contribute to the overall cost.
- Training: Comprehensive training for radiologists, technicians, and IT staff is essential for effective PACS utilization. The duration and depth of training will impact the cost.
- Network and Infrastructure: The availability and reliability of stable internet connectivity and power supply can necessitate additional investment in backup power solutions (generators, UPS) and network upgrades, especially in remote areas.
- Logistics and Import Duties: For imported hardware and software, shipping, customs duties, and taxes in South Sudan will add to the total price.
- Consultancy Fees: If specialized consultants are required for system design, project management, or complex integrations, their fees will be a significant factor.
Affordable Pacs Installation & Configuration Service Options
Implementing a Picture Archiving and Communication System (PACS) is a crucial step for modern healthcare facilities, but it can often be perceived as a significant investment. Our affordable PACS installation and configuration service options are designed to make this essential technology accessible and cost-effective. We understand that budget constraints are a reality, and we've developed flexible solutions and value bundles to meet your specific needs without compromising on quality or functionality. Our approach focuses on delivering robust PACS capabilities, from initial setup to ongoing optimization, ensuring a seamless workflow and maximizing your return on investment. We offer a range of strategies to reduce costs, including phased implementations, leveraging open-source components where appropriate, and providing comprehensive training to empower your staff, minimizing the need for external support.
Value Bundles:
Our value bundles are carefully curated packages that combine essential PACS services at a reduced price compared to purchasing them individually. These bundles are designed to offer a comprehensive solution for different facility sizes and complexities. We've categorized them to simplify your decision-making process, ensuring you get the most relevant and cost-effective services for your practice. Each bundle includes a core set of installation, configuration, and essential support elements, with options to add specialized modules or extended support plans. By choosing a bundle, you benefit from streamlined planning, integrated services, and predictable budgeting, allowing you to focus on patient care rather than IT complexities.
Cost-Saving Strategies:
Beyond our pre-defined bundles, we employ several cost-saving strategies to make PACS implementation more financially viable. These strategies are integrated into our service delivery to ensure you receive the maximum value. We prioritize efficient workflows, minimize unnecessary customization, and offer training programs that equip your team with the skills to manage and troubleshoot common issues. Our goal is to provide a sustainable and affordable PACS solution that grows with your practice.
| Value Bundle Name | Ideal For | Included Services | Estimated Price Range (USD) | Key Cost-Saving Benefit |
|---|---|---|---|---|
| Starter PACS Bundle | Small clinics, individual practices, facilities with limited imaging needs | Core PACS server installation, 2-3 workstation configurations, basic DICOM gateway setup, initial user training | $3,000 - $7,000 | Minimal upfront investment, focused on essential functionality |
| Standard PACS Bundle | Medium-sized clinics, departments within hospitals, facilities with moderate imaging volume | All 'Starter' features, expanded workstation configurations (up to 5), enhanced DICOM connectivity, remote access setup, extended initial support | $7,000 - $15,000 | Balanced cost with expanded capabilities, integrated support |
| Professional PACS Bundle | Larger practices, multi-site facilities, departments with high imaging throughput | All 'Standard' features, advanced server configurations, unlimited workstation configurations, EMR/EHR integration consultation, comprehensive training, priority support | $15,000 - $30,000+ | Scalability and integration efficiency, reduces long-term IT overhead |
Key Components of Our Affordable PACS Installation & Configuration Services
- Needs Assessment & Planning: Thorough evaluation of your current infrastructure, workflow, and future requirements to design a tailored PACS solution.
- Hardware & Software Procurement Guidance: Recommendations and assistance in acquiring cost-effective and compatible hardware and software components.
- Core PACS Installation: Professional installation of PACS servers, workstations, and network infrastructure.
- Image Acquisition Gateway Configuration: Setting up DICOM connectivity with imaging modalities (X-ray, CT, MRI, Ultrasound, etc.).
- Workstation Configuration & Optimization: Tailoring PACS viewer settings for efficient image viewing and interpretation for radiologists and clinicians.
- User Account Management & Security: Setting up user profiles, access controls, and ensuring data security compliance (e.g., HIPAA).
- Basic Training & User Support: Comprehensive training for your IT staff and end-users, along with initial post-installation support.
- Integration with EMR/EHR (Optional Add-on): Seamless integration with your existing Electronic Medical Record or Electronic Health Record system.
- Advanced Features Configuration (Optional Add-on): Setup of specialized modules like AI integration, advanced reporting tools, or remote access.
Verified Providers In South Sudan
Ensuring access to reliable and qualified healthcare providers is a critical challenge in South Sudan. Franance Health stands out as a leading organization dedicated to addressing this need by meticulously verifying healthcare professionals. Their rigorous credentialing process guarantees that patients receive care from skilled and trustworthy individuals, fostering confidence and improving health outcomes across the nation. Choosing Franance Health-verified providers means prioritizing safety, expertise, and a commitment to ethical medical practice. This dedication makes them the best choice for individuals seeking quality healthcare services in South Sudan.
| Credential Area | Franance Health Verification Standard | Patient Benefit |
|---|---|---|
| Medical Education & Training | Verification of diplomas, degrees, and specialized training from accredited institutions. | Ensures providers possess foundational knowledge and advanced skills relevant to their practice. |
| Professional Licensure & Registration | Confirmation of valid and active licenses with relevant South Sudanese medical boards. | Guarantees providers are legally permitted to practice and adhere to regulatory requirements. |
| Work Experience & References | Thorough background checks and verification of professional references. | Confirms practical experience and positive professional conduct. |
| Continuing Professional Development (CPD) | Ensures providers are actively engaged in ongoing learning and skill enhancement. | Promotes the adoption of current medical practices and technologies for improved patient care. |
| Ethical Conduct & Disciplinary Records | Screening for any history of malpractice or disciplinary actions. | Protects patients from unqualified or unethical practitioners, fostering a safe healthcare environment. |
Why Franance Health is the Premier Choice for Verified Providers:
- Rigorous credential verification process ensures all providers meet high standards of education, training, and licensure.
- Focus on ethical medical practice and patient-centered care.
- Commitment to accessibility and expanding healthcare reach within South Sudan.
- Building trust and confidence in the healthcare system.
- Continuous evaluation and support for verified providers.
Scope Of Work For Pacs Installation & Configuration Service
This Scope of Work (SOW) outlines the services to be provided for the installation and configuration of a Picture Archiving and Communication System (PACS). The objective is to ensure a seamless and efficient deployment of the PACS, meeting all specified technical requirements and ensuring full operational readiness. This document details the technical deliverables and standard specifications for the project.
| Technical Deliverable | Description | Standard Specifications/Requirements |
|---|---|---|
| PACS Server Installation | Installation and setup of the core PACS server hardware and operating system. | Server hardware meeting vendor specifications (CPU, RAM, Storage). Operating system installed and patched. Network connectivity established. |
| PACS Software Deployment | Installation and configuration of the PACS software application and its components. | Latest stable version of PACS software installed. Database configured. All necessary modules licensed and activated. |
| Database Configuration | Setting up and optimizing the PACS database for performance and reliability. | Database schema creation. User roles and permissions defined. Regular backups configured and tested. Performance tuning based on expected load. |
| DICOM Conformance Statement (DCS) | Generation and adherence to the system's DICOM Conformance Statement. | DCS provided by the PACS vendor. All implemented DICOM services (Storage, Query/Retrieve, etc.) accurately documented. Compliance with relevant DICOM standards (e.g., Part 10). |
| HL7 Interface Configuration | Configuration of HL7 interfaces for integration with RIS/HIS systems. | Two-way HL7 communication established. Message mapping and validation for patient demographics, orders, and results. Error handling mechanisms implemented. |
| Workstation Installation & Configuration | Installation and setup of PACS viewing workstations. | Workstations meeting minimum hardware requirements. PACS viewer software installed and licensed. User profiles configured. |
| Image Archiving & Retrieval Setup | Configuration of image storage policies and retrieval mechanisms. | Storage policies defined (e.g., retention periods, tiers). Compression settings applied as per requirements. Robust query/retrieve functionality tested. |
| Security Configuration | Implementation of security measures for the PACS environment. | User authentication and authorization implemented. Data encryption enabled (at rest and in transit). Audit trails configured and monitored. Compliance with HIPAA/GDPR as applicable. |
| System Monitoring & Alerting | Setup of tools and processes for monitoring PACS system health and performance. | Performance metrics defined. Alerting thresholds established for critical events (e.g., disk space, service failures). Regular health checks scheduled. |
| Backup and Disaster Recovery Plan | Development and implementation of a comprehensive backup and DR strategy. | Full, incremental, and differential backup schedules defined. Offsite backup strategy implemented. Recovery Point Objective (RPO) and Recovery Time Objective (RTO) defined and tested. |
| System Documentation | Creation of comprehensive documentation for the installed and configured PACS. | Installation guide. Configuration manual. User guide. Administration guide. Network diagram. Troubleshooting guide. |
| Integration Testing Report | Results and sign-off of all integration tests performed. | Test cases documented. Test results recorded. Issues and resolutions tracked. Sign-off from stakeholders. |
| User Acceptance Testing (UAT) Plan & Report | Plan for UAT and a report of the UAT execution and outcomes. | UAT scenarios defined. UAT participants identified. UAT execution performed. Defects logged and resolved. Formal UAT sign-off. |
Key Project Phases
- Project Initiation and Planning
- Hardware and Software Installation
- PACS Configuration and Customization
- Integration and Testing
- User Training
- Go-Live and Post-Implementation Support
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Picture Archiving and Communication System (PACS) Installation & Configuration Service provided by [Your Company Name] to [Client Name]. This SLA is an addendum to the Master Services Agreement (MSA) dated [Date of MSA].
| Service Component | Response Time Guarantee | Uptime Guarantee | Notes |
|---|---|---|---|
| Initial PACS Installation | Within 4 business hours of confirmed project commencement. | N/A (Pre-operational phase) | Applies to scheduling and initial on-site/remote setup. |
| Core PACS Configuration (e.g., DICOM routing, user roles, archive settings) | Within 8 business hours of the completion of initial installation. | N/A (Pre-operational phase) | Configuration scope defined in the Project Scope Document. |
| Integration with modalities (e.g., X-ray, CT, MRI) | Within 12 business hours of modality readiness confirmation. | N/A (Pre-operational phase) | Assumes modality DICOM conformance and network accessibility. |
| Integration with RIS/HIS (if applicable) | Within 16 business hours of RIS/HIS readiness confirmation. | N/A (Pre-operational phase) | Assumes RIS/HIS DICOM conformance and network accessibility. |
| Post-Installation Configuration Adjustments (Minor) | Within 4 business hours for critical issues, 8 business hours for non-critical issues. | 99.5% (during defined support hours) | Definition of 'critical' vs. 'non-critical' to be agreed upon by both parties. |
| Scheduled PACS Maintenance & Updates | As per mutually agreed maintenance schedule. | N/A (Scheduled downtime) | Downtime for maintenance will be communicated at least [Number] days in advance. |
| Unscheduled PACS Outages (System-wide unavailability) | Within 2 business hours of notification. | 99.9% (averaged over a calendar month) | Excludes scheduled maintenance and client-caused issues. |
Key Service Objectives
- To ensure timely and efficient installation and configuration of the PACS.
- To minimize downtime and maximize the availability of the PACS environment.
- To provide clear and measurable performance standards for the service.
Frequently Asked Questions
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