MRI Rigging & Installation Service in South Sudan
Engineering Excellence & Technical Support
MRI Rigging & Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Precision Heavy Lifting
Our expert rigging teams utilize state-of-the-art equipment and techniques for the safe and precise lifting and positioning of critical infrastructure components, ensuring minimal disruption and maximum operational efficiency in South Sudan's challenging environments.
Complex Equipment Installation
We specialize in the systematic and secure installation of complex industrial machinery and sensitive equipment, adhering to stringent international standards and tailored to the unique logistical and environmental conditions prevalent across South Sudan.
Advanced Safety Protocols
Safety is paramount. MRI Rigging & Installation Service in South Sudan implements rigorous, site-specific safety protocols and provides comprehensive risk assessments, ensuring the well-being of personnel and the integrity of all installations, even in remote or demanding project sites.
What Is Mri Rigging & Installation Service In South Sudan?
MRI Rigging & Installation Service in South Sudan refers to the specialized process of safely and accurately positioning, anchoring, and integrating Magnetic Resonance Imaging (MRI) machines within medical facilities. This complex undertaking requires meticulous planning, adherence to stringent engineering standards, and expertise in handling heavy, sensitive medical equipment. The service encompasses a range of activities, from initial site assessment and structural modifications to the final calibration and testing of the MRI system, ensuring optimal performance and patient safety. Due to the unique environmental and logistical challenges present in South Sudan, such as infrastructure limitations and the need for robust supply chain management, specialized rigging and installation services are crucial for the successful deployment of these advanced diagnostic technologies. The service ensures that the MRI unit is installed in a way that mitigates electromagnetic interference, maintains the required environmental conditions (e.g., temperature, humidity), and complies with all relevant safety regulations for both personnel and the equipment itself. It is an essential component of establishing or upgrading diagnostic imaging capabilities in healthcare settings.
| Service Recipient | Need for MRI Rigging & Installation | Typical Use Cases |
|---|---|---|
| Hospitals (Public and Private) | To establish new diagnostic imaging departments or upgrade existing ones with advanced MRI capabilities. Essential for accurate diagnosis and treatment planning for a wide range of medical conditions. | Setting up MRI suites in newly constructed wings or expanding existing imaging centers. Replacing outdated MRI technology with newer, more advanced models. Establishing mobile MRI units for remote access. |
| Specialized Medical Centers (e.g., Neurology, Oncology, Cardiology) | To provide high-resolution imaging crucial for the diagnosis and monitoring of complex neurological disorders, cancerous tumors, cardiovascular diseases, and orthopedic injuries. | Integrating MRI into advanced research facilities. Installing MRI scanners in trauma centers for rapid diagnostic imaging of critical patients. Deploying MRI for specialized neurosurgical planning. |
| Government Health Initiatives and NGOs | To improve access to advanced medical diagnostics in underserved regions of South Sudan, thereby enhancing public health outcomes and reducing the need for overseas referrals. | Establishing diagnostic imaging hubs in regional health centers. Deploying mobile MRI units to reach remote populations. Equipping training hospitals with state-of-the-art diagnostic tools for medical education. |
| International Aid Organizations | To facilitate the deployment of critical medical infrastructure in post-conflict or disaster-stricken areas, ensuring that essential diagnostic services are available to affected populations. | Setting up temporary or permanent medical facilities in refugee camps or disaster relief zones. Equipping field hospitals with advanced imaging capabilities. |
Key Components of MRI Rigging & Installation Service
- Site Assessment and Planning: Evaluating the physical space, structural integrity, power requirements, and accessibility for equipment delivery.
- De-installation and Transportation: Safely dismantling existing equipment (if applicable) and transporting the new MRI system from the point of origin to the installation site, often involving specialized transport vehicles and handling equipment.
- Structural Modifications: Reinforcing floors, walls, or ceilings as necessary to support the MRI's significant weight and ensuring adequate shielding against radiofrequency and magnetic fields.
- RF Shielding Installation: Implementing specialized enclosures or room modifications to prevent external radiofrequency interference from affecting image quality.
- Cryogen Handling and Management: For superconducting magnets, safe handling and initial filling with cryogens (typically liquid helium) according to strict safety protocols.
- Physical Positioning and Anchoring: Precisely maneuvering the MRI scanner into its designated location and securely anchoring it to prevent movement.
- Electrical and Ancillary System Integration: Connecting the MRI to dedicated power supplies, cooling systems, and other essential infrastructure.
- System Calibration and Testing: Performing comprehensive tests to ensure all components function correctly, image quality is optimal, and safety systems are operational.
- Commissioning and Training: Final handover of the installed system, including basic operational training for medical and technical staff.
Who Needs Mri Rigging & Installation Service In South Sudan?
In South Sudan, the need for expert MRI rigging and installation services is crucial for the advancement of medical diagnostics and patient care. These specialized services are essential for ensuring the safe, precise, and efficient setup of Magnetic Resonance Imaging (MRI) machines, which are complex and sensitive medical equipment. Proper installation guarantees optimal performance, longevity of the equipment, and the safety of both patients and technicians. The demand for these services stems from various healthcare providers and institutions that are investing in or upgrading their diagnostic imaging capabilities. As South Sudan continues to develop its healthcare infrastructure, the role of skilled MRI rigging and installation professionals becomes increasingly vital.
| Department/Area | Primary Need for MRI Rigging & Installation | Key Personnel Involved |
|---|---|---|
| Radiology Department | Direct installation, calibration, and testing of the MRI scanner itself. Ensuring proper shielding, power supply, and cooling systems are in place. | Radiologists, MRI Technologists, Biomedical Engineers, Installation Technicians |
| Medical Engineering/Biomedical Department | Overseeing the technical aspects of installation, integration with existing hospital systems, and ongoing maintenance. Often liaises with external installation teams. | Biomedical Engineers, Technical Officers, Facilities Managers |
| Hospital Administration/Procurement | Granting access to facilities, coordinating schedules, and ensuring compliance with safety regulations during the installation process. Involved in budgeting and contract management for services. | Hospital Directors, Procurement Officers, Facilities Managers |
| IT Department | Integrating the MRI scanner with Picture Archiving and Communication Systems (PACS) and Electronic Health Records (EHR) for data management and image transfer. | IT Specialists, Network Administrators, PACS Administrators |
| Facilities Management/Infrastructure Department | Preparing the physical space for the MRI scanner, including structural modifications, power requirements, ventilation, and radiation shielding (if applicable to the specific MRI type). | Facilities Managers, Architects, Construction Engineers |
| Patient Services/Clinical Departments | Indirectly benefit from the successful installation, as it enables timely and accurate diagnoses for patients undergoing scans from various medical specialties (e.g., Neurology, Orthopedics, Oncology). | All Clinical Staff (e.g., Doctors, Nurses) |
Target Customers for MRI Rigging & Installation Services in South Sudan
- Hospitals (Public & Private): These are the primary institutions requiring MRI machines for diagnostic purposes. They range from large national hospitals to smaller, specialized clinics.
- Diagnostic Imaging Centers: Standalone centers that offer a range of imaging services, including MRI, to the public and other healthcare providers.
- Government Health Ministries & Agencies: Responsible for equipping public healthcare facilities and often overseeing the procurement and installation of major medical equipment.
- Non-Governmental Organizations (NGOs) & International Aid Organizations: Frequently involved in supporting and developing healthcare infrastructure in South Sudan, including the provision of advanced medical equipment.
- Research Institutions & Universities with Medical Programs: Require MRI facilities for medical research, training, and specialized diagnostic services.
- Military & Defense Healthcare Services: May operate hospitals or clinics that require MRI capabilities for personnel.
Mri Rigging & Installation Service Process In South Sudan
This document outlines the comprehensive workflow for MRI Rigging & Installation Services in South Sudan, from initial client inquiry to the successful completion of the project. Our process is designed for clarity, efficiency, and to ensure the highest standards of safety and quality for sensitive medical equipment installations.
| Phase | Key Activities | Responsibility | Timeline (Indicative) |
|---|---|---|---|
| Inquiry & Consultation | Receive inquiry, conduct initial discussion, understand requirements | Client, MRI Rigging & Installation Service Team | 1-3 Days |
| Site Assessment | On-site evaluation, structural analysis, logistical review | Service Team (Engineers, Riggers) | 3-7 Days |
| Quotation & Proposal | Costing, scope definition, technical specifications, timeline | Service Team | 3-5 Days |
| Contract Agreement | Review, negotiation, signing of contract | Client, Service Team | 3-5 Days |
| Project Planning | Logistics, permits, scheduling, resource allocation | Project Manager, Service Team | 1-2 Weeks |
| Pre-Installation Prep | Site modifications, structural work, shielding installation | Local Contractors, Service Team | 2-6 Weeks (Variable) |
| Equipment Transport | Secure transport, customs clearance, delivery to site | Logistics Partners, Service Team | 2-4 Weeks (Variable) |
| Rigging & Placement | Specialized lifting, precise magnet positioning | Expert Riggers, Service Technicians | 2-5 Days |
| Installation & Connection | System integration, cabling, component connection | Service Technicians, Engineers | 1-2 Weeks |
| Testing & Commissioning | System checks, performance verification, QA | Service Engineers, Manufacturer Technicians | 1-2 Weeks |
| Training & Handover | Staff training, operational guidance, documentation transfer | Service Team, Client Staff | 2-3 Days |
| Post-Installation Support | Follow-up, troubleshooting, warranty management | Service Team | Ongoing |
MRI Rigging & Installation Service Workflow
- Inquiry & Initial Consultation: The process begins with a client's formal inquiry regarding MRI rigging and installation services. This is followed by an initial consultation to understand project scope, specific MRI model, site location, and any unique challenges.
- Site Assessment & Feasibility Study: A crucial step involves a detailed site visit and assessment. Our team evaluates the building's structural integrity, accessibility for heavy equipment, power supply, RF shielding requirements, and any necessary infrastructure modifications. A feasibility report is then generated.
- Quotation & Proposal Development: Based on the site assessment and client requirements, a detailed quotation and comprehensive proposal are prepared. This includes scope of work, timelines, cost breakdown, equipment specifications, safety protocols, and deliverables.
- Contract Agreement: Upon client acceptance of the quotation and proposal, a formal contract is signed, outlining terms, conditions, payment schedules, and responsibilities of both parties.
- Project Planning & Logistics: A dedicated project manager is assigned. This phase involves detailed logistical planning, including transportation of equipment, sourcing local resources, obtaining necessary permits, and scheduling the installation team and specialist technicians.
- Pre-Installation Preparation: This stage involves any required site modifications, including but not limited to, structural reinforcement, electrical upgrades, and RF shielding installation. This ensures the site is fully prepared for the MRI unit.
- Equipment Transportation & Delivery: Coordinated and secure transportation of the MRI equipment from the manufacturer or storage facility to the installation site in South Sudan, adhering to all safety and handling protocols.
- MRI Unit Rigging & Placement: The highly specialized process of rigging and precisely positioning the MRI magnet and associated components within the designated shielded room, utilizing specialized lifting equipment and expert techniques.
- Installation & Connection: Connecting all sub-systems of the MRI, including the magnet, patient table, console, cryogenics (if applicable), and power supplies. This requires meticulous attention to detail and adherence to manufacturer specifications.
- RF Shielding & Room Integration: Ensuring the integrity and functionality of the RF shielding to prevent electromagnetic interference, and integrating all components into the prepared installation room.
- Testing & Commissioning: Comprehensive testing of all MRI functionalities, including magnet ramp-up, gradient performance, imaging sequences, and safety interlocks. This phase validates the equipment's performance and readiness for use.
- Client Training & Handover: Providing thorough training to the client's technical and medical staff on the operation, basic maintenance, and safety procedures of the MRI system. A formal handover of the installed and commissioned MRI unit is conducted.
- Post-Installation Support & Warranty: Offering ongoing support, addressing any initial operational queries, and providing warranty services as per the contract agreement. Regular follow-ups ensure the system's continued optimal performance.
Mri Rigging & Installation Service Cost In South Sudan
Securing an MRI machine in South Sudan involves a complex rigging and installation process, often necessitating specialized expertise due to infrastructure challenges and limited local resources. The cost associated with this service is highly variable, influenced by a multitude of factors. These include the specific MRI model's weight and dimensions, the accessibility of the installation site, the required structural modifications to the building, the availability and cost of specialized rigging equipment, and the expertise of the technicians. Furthermore, logistical challenges such as transportation, import duties, and security arrangements can significantly impact the overall price. Due to these complexities, obtaining accurate and fixed pricing can be difficult, and obtaining multiple quotes from reputable providers is highly recommended.
| Service Component | Estimated Cost Range (South Sudanese Pounds - SSP) | Notes |
|---|---|---|
| Site Survey & Assessment | 1,500,000 - 3,000,000 | Crucial for planning and identifying potential challenges. |
| Rigging Planning & Engineering | 2,000,000 - 4,500,000 | Involves detailed schematics and safety protocols. |
| Specialized Rigging Equipment Rental | 5,000,000 - 15,000,000+ | Depends on the type and duration of equipment needed (e.g., mobile cranes). |
| Skilled Labor & Technicians (per day) | 800,000 - 1,500,000+ | Includes highly specialized personnel with international experience. |
| Transportation of MRI Components (local) | 2,500,000 - 7,000,000+ | Can be substantial given road conditions and distances. |
| Building Modifications (minor) | 3,000,000 - 10,000,000 | Includes structural reinforcements, doorway widening, etc. |
| Power Supply & Shielding Installation | 4,000,000 - 12,000,000 | Essential for MRI operation and safety. |
| Final Positioning & Leveling | 1,000,000 - 2,500,000 | Precise placement is critical for scanner performance. |
| Testing & Calibration | 2,000,000 - 5,000,000 | Ensures the MRI is functioning optimally. |
| Contingency (10-20%) | Variable | Recommended to cover unforeseen issues. |
| Total Estimated Project Cost (excluding MRI unit) | 20,000,000 - 70,000,000+ SSP | This is a broad estimate; actual costs can vary significantly. |
Key Pricing Factors for MRI Rigging & Installation in South Sudan
- MRI Scanner Specifications (Weight, Size, Components)
- Site Accessibility & Logistics (Road Conditions, Distance to Site)
- Building Infrastructure & Modifications (Floor Load Capacity, Doorways, Power Supply)
- Specialized Rigging Equipment & Tools (Cranes, Dollies, Gantries)
- Technical Expertise & Labor Costs (Technician Fees, Travel Expenses)
- Transportation & Shipping (Local and International, Insurance)
- Import Duties & Taxes
- Security & Permitting
- Contingency & Unforeseen Issues
Affordable Mri Rigging & Installation Service Options
Securing an MRI machine is a significant investment, and the rigging and installation process requires specialized expertise and careful planning. Our affordable MRI rigging and installation services are designed to provide comprehensive solutions without compromising on safety or quality. We understand that budget is a key consideration, which is why we offer flexible value bundles and cost-saving strategies to make this essential service accessible to a wider range of healthcare providers.
| Cost-Saving Strategy | Description | Potential Savings |
|---|---|---|
| Early Planning & Site Assessment | Engaging our team early in the planning phase allows for thorough site assessment, identifying potential challenges and optimizing the installation route. This prevents costly last-minute changes and delays. | Up to 15% on overall project cost |
| Bundle Discounts | Purchasing services as part of a pre-defined value bundle offers significant cost savings compared to acquiring individual services separately. | 5-10% on bundled services |
| Off-Peak Scheduling | Scheduling installation during less busy periods (e.g., weekends, off-hours) can sometimes lead to reduced labor costs and fewer disruptions to your facility's operations. | Variable, depending on provider rates |
| Modular Installation Approach | Breaking down the installation into manageable phases can allow for staggered payments and better budget management. | Improved cash flow management |
| Long-Term Service Agreements | Negotiating a long-term service agreement that includes installation can provide preferential rates and predictable budgeting for future maintenance and upgrades. | 10-20% on bundled installation & service |
| Bulk Service Agreements | For healthcare networks or institutions planning multiple MRI installations, negotiating a bulk service agreement can unlock significant volume discounts. | Customizable, based on volume |
Value Bundles for Comprehensive MRI Rigging & Installation
- {"title":"Basic Rigging & Installation Package","description":"This entry-level bundle covers the essential services required for moving and setting up your MRI. It includes initial site assessment, safe transportation of the MRI unit from its origin to your facility, precision placement within the designated room, and basic power and connectivity setup. Ideal for facilities with straightforward installation requirements."}
- {"title":"Standard Rigging & Installation Package","description":"Building on the basic package, this bundle includes enhanced site preparation, such as minor structural modifications (if needed), RF shielding consultation, and comprehensive system diagnostics post-installation. This package offers a more robust solution for standard MRI installations, ensuring optimal performance and compliance."}
- {"title":"Premium Rigging & Installation Package","description":"Our most comprehensive offering. This package includes all services from the standard bundle, plus advanced RF shielding installation, specialized environmental controls (temperature, humidity), advanced connectivity solutions (network integration, data transfer setup), and a full-suite of post-installation testing and training. Perfect for complex installations or when maximizing system performance is paramount."}
- {"title":"Customizable Bundles","description":"We understand that every facility and MRI installation is unique. We offer the flexibility to create custom value bundles by selecting individual services that best suit your specific needs and budget. This allows you to pay only for what you require, maximizing cost-efficiency."}
Verified Providers In South Sudan
In the challenging landscape of healthcare provision in South Sudan, identifying and trusting verified providers is paramount for ensuring quality care. Franance Health stands out as a beacon of reliability and excellence, built on a foundation of rigorous credentialing and a deep commitment to the well-being of the South Sudanese population. Their dedication to upholding the highest standards makes them the premier choice for individuals and organizations seeking dependable healthcare services.
| Credentialing Area | Franance Health's Approach | Benefit to Patients |
|---|---|---|
| Medical Licenses and Certifications | Verification of all relevant national and international medical licenses and certifications. | Ensures healthcare professionals are legally authorized and possess the necessary qualifications. |
| Professional Experience | Thorough background checks and verification of past professional experience and performance. | Guarantees that patients are treated by experienced and competent practitioners. |
| Continuing Medical Education (CME) | Requirement for all providers to engage in ongoing professional development and training. | Keeps practitioners updated with the latest medical advancements and treatment protocols. |
| Ethical Conduct and Background Checks | Comprehensive checks for any history of malpractice, disciplinary actions, or ethical violations. | Provides assurance of ethical and trustworthy healthcare delivery. |
| Specialty Competency | Verification of specific expertise and training for specialized medical services. | Ensures patients receive appropriate care for complex medical conditions. |
Why Franance Health Represents the Best Choice in South Sudan:
- Unwavering Commitment to Quality Care: Franance Health prioritizes patient safety, efficacy, and ethical practices in every aspect of their service delivery.
- Rigorous Credentialing Process: They employ a stringent vetting procedure for all their healthcare professionals, ensuring that only qualified and experienced individuals are part of their network.
- Local Understanding and Global Standards: Franance Health effectively bridges the gap between understanding the unique healthcare needs of South Sudan and adhering to internationally recognized best practices.
- Comprehensive Service Offerings: From primary care to specialized medical services, Franance Health aims to provide a holistic approach to healthcare, addressing a wide range of patient requirements.
- Transparency and Accountability: They operate with a high degree of transparency, making their credentialing processes and operational standards accessible and accountable to their stakeholders.
- Community-Centric Approach: Franance Health is deeply invested in the communities they serve, striving to build trust and foster long-term relationships through accessible and responsive healthcare.
Scope Of Work For Mri Rigging & Installation Service
This Scope of Work (SOW) outlines the requirements for the rigging and installation of a Magnetic Resonance Imaging (MRI) system. This document details the technical deliverables and standard specifications to ensure a safe, efficient, and compliant installation process. The service provider will be responsible for all aspects of the physical movement and placement of the MRI system components from the point of delivery to their final installed position within the designated medical facility. This includes, but is not limited to, site preparation verification, rigging operations, component assembly, and final positioning according to manufacturer specifications and architectural drawings.
| Category | Item | Standard Specification / Requirement | Verification Method |
|---|---|---|---|
| Site Preparation | Access Routes | Clearance of all designated access routes (hallways, doorways, elevators) to be at least 5 meters (height) x 3 meters (width) x 3 meters (depth). | Site survey report, photographic evidence. |
| Site Preparation | Floor Load Capacity | Floor load capacity in MRI suite and along transport routes must exceed the maximum single point load of the heaviest component (refer to manufacturer's data sheet). | Structural engineer's report, manufacturer's specifications. |
| Site Preparation | Environmental Conditions | Ambient temperature and humidity to be within manufacturer's recommended operating range during installation. No condensation allowed. | Environmental monitoring logs, temperature/humidity gauges. |
| Rigging Operations | Lifting Equipment | All lifting equipment (cranes, hoists, gantries) to be rated for the maximum weight of components with a minimum safety factor of 5:1. | Certificates of inspection and load testing for all lifting equipment. |
| Rigging Operations | Protection Measures | All floors, walls, doorways, and ceilings along the transport and installation path to be protected with appropriate padding, sheeting, or temporary barriers. | Photographic evidence of protection measures, site walkthrough confirmation. |
| Rigging Operations | Weight Handling | Specialized handling procedures for the MRI magnet to prevent shock, vibration, and rapid changes in orientation. | Rigging plan, manufacturer's handling manual, experienced personnel certification. |
| Installation | Component Placement | Exact positioning of the MRI magnet and all associated components (patient table, console, etc.) as per approved architectural drawings and manufacturer's installation guide. | Laser alignment tools, spirit levels, dimensional checks against drawings. |
| Installation | Securing | All components to be securely fastened and leveled according to manufacturer's specifications and facility structural requirements. | Torque wrench calibration records, visual inspection, stability tests. |
| Installation | Shielding Integration | Seamless integration of rigging activities with any necessary RF shielding or magnetic shielding modifications required by the manufacturer. | Coordination with shielding contractors, final inspection by relevant parties. |
| Safety & Compliance | PPE | All personnel to wear appropriate Personal Protective Equipment (PPE) at all times, including hard hats, safety shoes, high-visibility vests, and gloves. | Site safety officer's observation reports, toolbox talks documentation. |
| Safety & Compliance | Risk Assessment | A comprehensive risk assessment and method statement (RAMS) to be developed and approved prior to commencement of work. | Approved RAMS document, pre-job safety briefings. |
| Safety & Compliance | Emergency Procedures | Clear emergency procedures and communication protocols to be in place and communicated to all personnel. | Emergency contact list, documented communication plan. |
| Documentation | Installation Report | A detailed post-installation report including photographs, checklists, and sign-offs from relevant parties. | Final installation report, signed acceptance forms. |
Key Service Deliverables
- Pre-installation site survey and verification.
- Detailed rigging plan development and submission for approval.
- Safe and secure transportation of all MRI components within the facility.
- Precise lifting and positioning of the MRI magnet and associated equipment.
- Installation and secure mounting of all system components.
- Post-installation integrity checks and documentation.
- Compliance with all safety regulations and manufacturer guidelines.
Service Level Agreement For Mri Rigging & Installation Service
This Service Level Agreement (SLA) outlines the commitments and guarantees provided by [Your Company Name] (hereinafter referred to as "Provider") to [Client Company Name] (hereinafter referred to as "Client") for MRI Rigging & Installation Services. This SLA applies to the installation, maintenance, and support of MRI equipment as specified in the accompanying Service Contract.
| Incident Type | Definition | Response Time | Escalation Procedure |
|---|---|---|---|
| Critical Incident | MRI system is completely inoperable, preventing all scanning and patient imaging. | Within 1 Hour | Immediate escalation to senior technical support and management. Client will be provided with a dedicated escalation point. |
| Major Incident | Significant degradation in image quality, reduced scanning capabilities, or inability to perform specific advanced sequences. | Within 4 Hours | Escalation to specialized technical support. Regular updates (at least every 4 hours) provided to the Client. |
| Minor Incident | Minor system alerts, non-critical error messages, or requests for minor configuration adjustments that do not impact core operations. | Within 24 Hours | Assigned to a technical support representative. Resolution typically addressed during standard business hours. |
Key Performance Indicators (KPIs) and Guarantees
- Uptime Guarantee: The Provider guarantees a minimum uptime of 99.5% for the installed MRI equipment during standard operating hours (defined as Monday-Friday, 8:00 AM to 6:00 PM local time, excluding public holidays).
- Response Time for Critical Incidents: For any incident that renders the MRI system completely inoperable (defined as a "Critical Incident"), the Provider will initiate a response within 1 hour of notification.
- Response Time for Major Incidents: For any incident that significantly degrades the performance or functionality of the MRI system but does not render it completely inoperable (defined as a "Major Incident"), the Provider will initiate a response within 4 hours of notification.
- Response Time for Minor Incidents: For any issue that does not impact the core functionality or performance of the MRI system but requires attention (defined as a "Minor Incident"), the Provider will initiate a response within 24 hours of notification.
- Resolution Time Targets: While not a strict guarantee due to the complexity of MRI systems, the Provider will endeavor to resolve Critical Incidents within 4 business hours, Major Incidents within 1 business day, and Minor Incidents within 2 business days.
Frequently Asked Questions
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