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Verified Service Provider in South Sudan
Digital X-Ray Installation Service (Fixed DR) in South Sudan
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Fixed DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust Network Infrastructure for Seamless Data Flow
We design and implement resilient network architectures, ensuring stable connectivity between your X-ray equipment, PACS, and reporting stations, even in challenging South Sudanese environments. This guarantees rapid and reliable image transmission for immediate diagnostic insights.
Reliable Power Solutions for Uninterrupted Operation
Understanding the critical importance of uptime, our installations include robust power backup systems and surge protection tailored to South Sudan's power grid. This safeguards your Digital X-ray system from fluctuations and outages, ensuring continuous availability for patient care.
On-Site Technical Expertise and Rapid Response
Our South Sudanese-based technical teams provide comprehensive on-site installation, calibration, and immediate post-installation support. With rapid response capabilities, we minimize downtime and ensure your Digital X-ray system is optimized for performance from day one.
What Is Digital X-ray Installation Service (Fixed Dr) In South Sudan?
Digital X-ray installation service (Fixed DR) in South Sudan refers to the professional provision of services related to the setup, configuration, and commissioning of a fixed Digital Radiography (DR) system. This entails the physical installation of the X-ray generator, detector (flat panel or image intensifier with a detector), acquisition workstation, and associated networking infrastructure within a healthcare facility. The service includes calibration, system testing, integration with existing Picture Archiving and Communication Systems (PACS) and/or Hospital Information Systems (HIS) if applicable, and initial user training. The objective is to ensure the DR system is fully operational, compliant with safety standards, and capable of producing high-quality diagnostic radiographic images.
| Who Needs Digital X-Ray Installation Service (Fixed DR)? | Typical Use Cases | |||||
|---|---|---|---|---|---|---|
| Hospitals (both public and private) | Radiographic imaging of the skeletal system (e.g., fractures, dislocations) | Diagnostic imaging of the chest (e.g., pneumonia, tuberculosis screening) | Abdominal imaging (e.g., bowel obstruction, foreign body detection) | Routine X-ray examinations in emergency departments and outpatient clinics | Pre-operative and post-operative imaging assessments | Screening programs for specific medical conditions |
| Specialized Clinics (e.g., orthopedic, pulmonology) | Radiology Departments within larger healthcare facilities | Government health initiatives and programs requiring advanced diagnostic imaging capabilities | Non-governmental organizations (NGOs) operating healthcare facilities |
Key Components and Activities of Digital X-Ray Installation Service (Fixed DR)
- Site Survey and Assessment: Evaluating the existing electrical infrastructure, structural integrity, radiation shielding requirements, and space allocation for optimal system placement.
- Hardware Installation: Physical mounting and connection of the X-ray generator, detector assembly (e.g., wall-mounted, mobile, or integrated with a table/stand), and acquisition console.
- Network Configuration: Establishing network connectivity for image transfer to PACS/HIS, ensuring data security and compliance with interoperability standards (e.g., DICOM).
- Software Installation and Configuration: Installing and configuring the DR acquisition software, including image processing parameters, user interfaces, and workflow management tools.
- Calibration and Quality Assurance: Performing precise calibration of the X-ray generator and detector to ensure accurate dose output and image quality. Conducting a series of quality assurance tests to verify system performance and adherence to diagnostic standards.
- Radiation Safety Compliance: Ensuring the installed system meets national and international radiation safety regulations, including proper shielding and interlock mechanisms.
- Integration with Existing Systems: Interfacing the DR system with PACS for image archiving and retrieval, and potentially with HIS for patient data management and reporting.
- User Training: Providing comprehensive training to radiographers, technologists, and relevant IT personnel on system operation, image acquisition techniques, troubleshooting, and basic maintenance.
- System Validation and Commissioning: Formal testing and sign-off process to confirm the system's readiness for clinical use and its performance against specified requirements.
Who Needs Digital X-ray Installation Service (Fixed Dr) In South Sudan?
The installation of fixed Digital Radiography (DR) X-ray systems in South Sudan is a critical investment for healthcare facilities aiming to improve diagnostic imaging capabilities. These advanced systems offer significant advantages over traditional film-based X-rays, including faster image acquisition, reduced radiation dose to patients, enhanced image quality, and improved workflow efficiency. The need for reliable and modern diagnostic tools is paramount in South Sudan, where healthcare infrastructure is often challenged by limited resources and access. Fixed DR systems, once installed, provide a stable and high-throughput imaging solution that can significantly impact patient care and diagnostic accuracy.
| Target Customer Type | Primary Departments Benefiting from Fixed DR Installation | Specific Needs/Applications |
|---|---|---|
| Public Hospitals (e.g., Juba Teaching Hospital) | Radiology Department, Emergency Department, Orthopedics, General Surgery, Internal Medicine, Pediatrics, Tuberculosis (TB) Control Programs | High patient volume, need for rapid diagnosis of trauma, fractures, chest conditions (especially TB), and acute medical issues. Essential for general diagnostic imaging across various specialties. |
| Private Hospitals and Clinics (e.g., Dr. John Garang Memorial Hospital, Salam Medical Centre) | Radiology Department, Orthopedics, Surgery, Internal Medicine, Cardiology (limited but growing) | Demand for higher quality imaging for private patients, faster turnaround times for consultations and procedures. Supporting elective surgeries and specialized care. |
| Referral Centers and Regional Hospitals | Radiology Department, Emergency Department, Surgery, Internal Medicine | Serving a broader population, requiring robust imaging capabilities to diagnose and manage a wide range of conditions referred from smaller health posts. Crucial for definitive diagnosis when access to specialized care is limited. |
| Trauma and Emergency Centers | Emergency Department, Radiology Department, Orthopedics, Surgery | Immediate need for rapid and accurate imaging of fractures, dislocations, internal injuries, and other trauma-related conditions. DR's speed is critical in life-saving interventions. |
| Specialized Clinics (e.g., TB Centers, Orthopedic Clinics) | Radiology Department (dedicated or integrated), Tuberculosis Control Program Units | Focused imaging needs, such as precise evaluation of pulmonary TB lesions, detailed assessment of orthopedic injuries and post-operative follow-up. DR enhances diagnostic accuracy for these specific conditions. |
| NGO Healthcare Projects (e.g., Médecins Sans Frontières (MSF), World Health Organization (WHO) supported facilities) | Radiology Department, Emergency Medicine, General Medicine, Public Health Initiatives | Addressing critical health needs in underserved areas, including infectious diseases (like TB and pneumonia), trauma, and general medical conditions. DR provides essential diagnostic tools for mobile or field hospitals and primary healthcare centers. |
| Military Healthcare Facilities | Radiology Department, Orthopedics, Surgery, Emergency Medicine | Managing injuries sustained in conflict or training, requiring efficient and high-quality imaging for prompt diagnosis and treatment of musculoskeletal injuries, and general medical conditions. |
Target Customers and Departments for Fixed DR Installation in South Sudan
- Hospitals (Public and Private)
- Referral Centers
- Trauma and Emergency Centers
- Specialized Clinics (e.g., Orthopedics, Tuberculosis centers)
- Non-Governmental Organization (NGO) Healthcare Projects
- Military Healthcare Facilities
Digital X-ray Installation Service (Fixed Dr) Process In South Sudan
This document outlines the standard workflow for a Digital X-Ray Installation Service (Fixed DR) in South Sudan, from the initial customer inquiry to the final execution and handover. The process is designed to ensure efficiency, compliance, and successful integration of the new digital radiography system.
| Phase | Stage | Description | Key Activities | Responsible Parties | Deliverables/Outcomes |
|---|---|---|---|---|---|
| 1: Inquiry & Pre-Installation | Initial Contact | The customer expresses interest in a fixed Digital Radiography (DR) system installation. | Customer inquiry, preliminary discussion of needs and site conditions. | Customer, Service Provider Sales/Technical Team | Initial understanding of customer requirements, potential interest confirmed. |
| 1: Inquiry & Pre-Installation | Site Assessment & Needs Analysis | A thorough evaluation of the installation site and detailed understanding of the customer's specific requirements. | On-site visit by technical team, radiation survey, electrical capacity check, space measurement, network assessment, discussion of workflow and imaging needs. | Service Provider Technical Team, Customer Representative | Detailed site report, confirmed equipment specifications, proposed system configuration, initial quotation. |
| 2: Planning & Preparation | Quotation & Contract Negotiation | Formalization of the project scope, costs, and terms based on the site assessment. | Preparation and submission of a detailed quotation, negotiation of contract terms, signing of the agreement. | Service Provider Sales/Management Team, Customer | Signed contract, confirmed project scope and budget. |
| 2: Planning & Preparation | Equipment Procurement & Logistics | Ordering, shipping, and customs clearance of the DR system and associated components. | Placing orders with manufacturers, managing import/export procedures, coordinating transportation to the South Sudanese site. | Service Provider Logistics Team, Manufacturer, Customer (for import duties) | Equipment ordered and en route to the installation site. |
| 2: Planning & Preparation | Site Preparation by Customer | The customer prepares the designated installation area according to agreed-upon specifications. | Electrical wiring upgrades, structural modifications (if needed), network cabling installation, ensuring power stability and appropriate environmental conditions. | Customer (with potential guidance from Service Provider) | Installation-ready room or area. |
| 3: Installation & Integration | Equipment Delivery & Unpacking | Receiving and carefully unpacking all components of the DR system. | Secure delivery of equipment, inspection for shipping damage, organized unpacking and inventory check. | Service Provider Installation Team, Customer Representative | All equipment components safely on-site and accounted for. |
| 3: Installation & Integration | Physical Installation of DR System | Mounting and connecting all physical components of the DR system. | Installation of the X-ray generator, detector, acquisition workstation, and associated mounting hardware, according to manufacturer guidelines and site plan. | Service Provider Installation Team | Physically assembled DR system. |
| 3: Installation & Integration | Electrical & Network Integration | Connecting the DR system to power and the hospital's IT network. | Connecting to stable power sources, ensuring proper grounding, configuring network settings for image transfer and PACS integration. | Service Provider Installation Team (with IT support if necessary) | DR system powered and connected to the network. |
| 3: Installation & Integration | Software Installation & Configuration | Installing and configuring the DR system's operating software and imaging acquisition software. | Installation of DICOM software, PACS client, and any specific patient management system integrations. | Service Provider Installation Team | Operational software installed and configured. |
| 4: Testing & Training | System Calibration & Image Quality Testing | Ensuring the DR system is functioning optimally and producing high-quality images. | Performing initial system calibration, conducting test exposures, analyzing image quality, adjusting parameters for optimal diagnostic output. | Service Provider Installation Team, Radiation Protection Officer (if applicable) | Calibrated system, documented image quality test results. |
| 4: Testing & Training | Integration Testing with PACS/RIS | Verifying seamless communication between the DR system and existing Picture Archiving and Communication Systems (PACS) or Radiology Information Systems (RIS). | Sending test images to PACS/RIS, verifying patient data transfer, confirming workflow integration. | Service Provider Installation Team, Hospital IT/PACS Administrator | Successful data exchange with PACS/RIS. |
| 4: Testing & Training | User Training | Educating hospital staff on the operation and basic maintenance of the new DR system. | Hands-on training sessions for radiographers, technicians, and relevant medical staff on system operation, image acquisition protocols, and troubleshooting. | Service Provider Training Specialist, Hospital Staff | Trained and competent users. |
| 4: Testing & Training | Radiation Safety & Compliance Check | Ensuring the installation meets all local and international radiation safety standards. | Final radiation surveys, review of shielding effectiveness, confirmation of emergency stop functionality, compliance with South Sudanese regulatory requirements. | Service Provider Installation Team, Radiation Protection Officer (if applicable), Ministry of Health Representative (if required) | Certified compliance with radiation safety regulations. |
| 5: Handover & Post-Installation | Final Acceptance & Handover | Formal transfer of ownership and responsibility to the customer after successful installation and testing. | Demonstration of all functionalities, final inspection by the customer, signing of the acceptance certificate. | Service Provider Project Manager, Customer Representative | Signed acceptance certificate, official handover. |
| 5: Handover & Post-Installation | Documentation & Warranty Information | Providing all necessary documentation and warranty details. | Delivery of user manuals, technical manuals, service records, and warranty certificates. | Service Provider Project Manager | Complete set of project documentation and warranty information. |
| 5: Handover & Post-Installation | Post-Installation Support & Maintenance | Ongoing technical support and scheduled maintenance to ensure system longevity. | Provision of service contracts, remote monitoring (if applicable), scheduled preventive maintenance visits, and on-call technical support. | Service Provider Technical Support Team, Customer | Sustained system performance and reliability. |
Digital X-Ray Installation Service (Fixed DR) Workflow in South Sudan
- Phase 1: Inquiry & Pre-Installation
- Phase 2: Planning & Preparation
- Phase 3: Installation & Integration
- Phase 4: Testing & Training
- Phase 5: Handover & Post-Installation
Digital X-ray Installation Service (Fixed Dr) Cost In South Sudan
Installing a fixed Digital Radiography (DR) X-ray system in South Sudan involves a range of costs influenced by several factors. These include the specific make and model of the DR system, the existing infrastructure of the healthcare facility, the complexity of the installation, any necessary modifications to the room, the need for specialized training for personnel, and the prevailing market prices for equipment and services within South Sudan. The currency used for transactions is the South Sudanese Pound (SSP).
| Cost Component | Estimated Range (SSP) |
|---|---|
| Digital X-Ray (Fixed DR) System (Unit Cost) | 150,000,000 - 750,000,000+ |
| Installation & Commissioning Labor | 10,000,000 - 30,000,000 |
| Room Preparation & Shielding (if required) | 5,000,000 - 25,000,000 |
| Training (per session/person) | 2,000,000 - 10,000,000 |
| Software & Basic PACS Integration | 7,000,000 - 20,000,000 |
| Ancillary Equipment (UPS, Workstation etc.) | 3,000,000 - 15,000,000 |
| Logistics, Import Duties & Taxes (highly variable) | 20,000,000 - 100,000,000+ |
| **Total Estimated Installation Cost (excluding major civil works) | 200,000,000 - 950,000,000+ SSP |
Key Pricing Factors for Digital X-Ray (Fixed DR) Installation in South Sudan:
- DR System Cost: The primary cost driver is the DR detector, X-ray generator, console, and associated software. Higher resolution, advanced features, and reputable brands will command higher prices.
- Infrastructure Assessment & Preparation: This includes evaluating the electrical supply, structural integrity of the X-ray room, shielding requirements (lead lining), ventilation, and any necessary construction or renovation to meet radiation safety standards and accommodate the equipment.
- Installation Labor & Expertise: Skilled technicians are required for the physical mounting, wiring, calibration, and configuration of the DR system. The complexity and duration of the installation will impact labor costs.
- Training: Comprehensive training for radiographers, radiologists, and IT personnel on the operation of the DR system and its software is crucial and usually an additional cost.
- Software & PACS Integration: The cost of the imaging software and potentially integrating it with a Picture Archiving and Communication System (PACS) for digital image storage and retrieval.
- Ancillary Equipment: This might include patient positioning aids, a UPS (Uninterruptible Power Supply) to protect against power fluctuations, and a dedicated workstation for image viewing.
- Import Duties & Taxes: Depending on the origin of the equipment, import duties, taxes, and customs clearance fees can significantly add to the overall cost.
- Logistics & Transportation: Shipping the equipment to the installation site within South Sudan, which can be challenging due to infrastructure limitations, will incur transportation costs.
- Warranty & Maintenance Agreements: The cost of initial warranty periods and optional extended maintenance contracts.
Affordable Digital X-ray Installation Service (Fixed Dr) Options
Our Affordable Digital X-Ray Installation Service for Fixed DR (Digital Radiography) systems offers a cost-effective and efficient solution for healthcare facilities looking to upgrade their imaging capabilities. We understand the importance of a smooth transition and a reliable system, which is why we focus on value bundles and strategic cost-saving measures to make digital radiography accessible.
| Value Bundle | Includes | Typical Benefits | Estimated Cost Savings (Compared to A La Carte) |
|---|---|---|---|
| Basic Installation Bundle | DR Detector installation, X-ray generator integration, initial calibration, basic operator training. | Essential setup for immediate use, reliable imaging foundation. | 10-15% |
| Standard Workflow Bundle | Basic Bundle + PACS/RIS integration, advanced operator training, initial system testing and optimization. | Streamlined workflow, improved diagnostic accuracy, reduced manual intervention. | 15-20% |
| Premium Imaging Bundle | Standard Bundle + extended warranty, preventative maintenance plan, on-site technical support for the first year, advanced image post-processing training. | Maximized uptime, long-term cost predictability, enhanced image quality. | 20-25% |
Key Features and Benefits of Our Service:
- Expert installation of Fixed DR X-ray systems, ensuring optimal performance and longevity.
- Comprehensive system integration with existing PACS/RIS for seamless workflow.
- On-site training for your radiographers and technicians.
- Post-installation support and maintenance packages.
- Focus on minimizing downtime during the transition.
- Customizable installation plans to fit your facility's specific needs and budget.
- Access to a wide range of reputable DR detector brands and X-ray generators.
Verified Providers In South Sudan
Navigating the healthcare landscape in South Sudan can be challenging, with a critical need for reliable and trustworthy medical services. In this context, the role of verified providers becomes paramount. Franance Health stands out as a premier healthcare organization, consistently demonstrating a commitment to quality, patient-centered care, and adherence to stringent standards. Their established credentials and unwavering dedication to ethical practices make them the best choice for individuals and communities seeking dependable healthcare solutions in South Sudan.
| Credential/Attribute | Franance Health's Commitment and Value |
|---|---|
| Accreditation and Certifications | While specific external accreditations may vary in South Sudan's developing healthcare infrastructure, Franance Health operates under recognized national health guidelines and internal quality assurance frameworks. Their verification process for medical professionals ensures they meet established competency standards. |
| Years of Operation and Experience | With significant operational history in South Sudan, Franance Health has accumulated invaluable experience in understanding and addressing the country's specific healthcare challenges, making them a seasoned and reliable provider. |
| Patient Testimonials and Reputation | Franance Health consistently receives positive feedback for its patient-centered approach, the professionalism of its staff, and the positive health outcomes achieved. Their strong reputation is built on trust and consistent delivery of quality care. |
| Partnerships and Collaborations | Collaborations with international health organizations, local NGOs, and government health ministries underscore Franance Health's commitment to improving the overall health landscape and adhering to best practices. |
| Ethical Practices and Transparency | Franance Health upholds the highest ethical standards in medical practice, ensuring transparency in their operations, billing, and patient communication. This builds a foundation of trust with the communities they serve. |
Why Franance Health is the Best Choice in South Sudan
- Extensive Network and Accessibility: Franance Health has built a robust network of healthcare facilities and professionals across key regions in South Sudan, ensuring a wider reach and accessibility for essential medical services.
- Qualified and Experienced Medical Professionals: The organization prioritizes employing highly skilled and experienced doctors, nurses, and support staff who are dedicated to providing compassionate and effective care.
- Comprehensive Service Offerings: Franance Health offers a broad spectrum of medical services, from primary and emergency care to specialized treatments, addressing a wide range of health needs.
- Commitment to Quality and Safety Standards: They adhere to recognized healthcare quality and safety protocols, ensuring that patients receive care in a secure and well-managed environment.
- Community-Focused Approach: Franance Health actively engages with local communities, understanding their unique health challenges and tailoring services to meet specific needs.
- Technological Integration: Where feasible, Franance Health leverages appropriate technology to enhance diagnostic capabilities, patient record management, and communication, improving overall efficiency and care quality.
Scope Of Work For Digital X-ray Installation Service (Fixed Dr)
This Scope of Work (SOW) outlines the services required for the successful installation of a Fixed Digital Radiography (DR) X-ray system. The service includes site preparation, hardware and software installation, system integration, calibration, testing, and initial user training. The objective is to deliver a fully functional and compliant Fixed DR X-ray system, meeting all specified technical requirements and industry standards.
| Component/Task | Description | Standard Specifications/Deliverables | Acceptance Criteria |
|---|---|---|---|
| Site Assessment | Pre-installation survey to confirm suitability of the installation site for the DR system. | Detailed site survey report including room dimensions, power availability, environmental conditions (temperature, humidity), and network connectivity. Compliance with local radiation safety regulations. | Client sign-off on site survey report and confirmation of readiness for installation. |
| Fixed DR Detector Installation | Mounting and securing the fixed DR detector in the designated Bucky or wall stand. | Detector securely mounted, correctly aligned with the X-ray tube, and protected from damage. No visible physical defects. | Detector is firmly in place, calibrated for imaging position, and passes initial alignment checks. |
| X-ray Generator and Tube Installation | Installation and connection of the X-ray generator and tube to the ceiling suspension system or mounting bracket. | Generator and tube securely installed, correctly aligned with the detector, and properly cabled. Power and control connections established. | Generator and tube are firmly mounted, alignment verified, and all electrical connections are secure and tested for continuity. |
| Acquisition Workstation Installation | Installation and setup of the imaging acquisition workstation, including monitor, keyboard, and mouse. | Workstation installed in the designated location, ergonomically positioned, and all peripherals connected and functioning. Sufficient workspace for the operator. | Workstation powers on, all peripherals are recognized and functional, and the operating system loads correctly. |
| Image Acquisition Software Installation | Installation and configuration of the DICOM-compliant image acquisition software on the workstation. | Software installed, licensed, and configured for the specific DR hardware. Basic user interface accessible. DICOM connectivity configured. | Software launches successfully, detects the DR system, and basic image acquisition parameters can be adjusted. |
| PACS/RIS Integration (if applicable) | Integration of the DR system with the existing Picture Archiving and Communication System (PACS) and/or Radiology Information System (RIS). | Successful DICOM send/receive functionality established with PACS/RIS. Patient data and study information correctly exchanged. Worklist retrieval enabled. | Test images successfully sent to PACS and received in RIS. Patient demographics and study information match between systems. |
| System Calibration | Calibration of the DR system to ensure accurate image quality and dose optimization. | Detector pixel uniformity, gain calibration, and linearity calibration performed. X-ray dose calibration for various kVp and mAs settings. | Calibration reports generated, demonstrating uniformity within specified tolerances. Test images show consistent signal response across the detector. |
| Image Quality Testing | Testing of image quality using standard phantoms and imaging protocols. | Resolution, contrast, noise, and artifact evaluation. Testing across various anatomical protocols. | Images meet or exceed specified modulation transfer function (MTF), signal-to-noise ratio (SNR), and low-contrast detectability (LCD) requirements. No significant artifacts present. |
| Radiation Safety Compliance | Verification of radiation safety parameters and compliance with regulatory standards. | Leakage radiation checks, output linearity, reproducibility, and half-value layer (HVL) measurements. Adherence to local and national radiation safety regulations. | All radiation output parameters are within regulatory limits. Documentation of compliance provided. |
| Initial User Training | Basic training for radiographers and technicians on the operation of the DR system. | System startup/shutdown, image acquisition protocols, basic image manipulation, and troubleshooting. Introduction to DICOM sending procedures. | Users can independently acquire basic radiographic images and send them to PACS/RIS. |
| System Handover and Documentation | Formal handover of the installed system to the client with all necessary documentation. | Installation report, calibration certificates, user manuals, service manuals, warranty information, and training materials. System operational checklist. | Client signature on the handover document confirming successful installation and acceptance of the system and provided documentation. |
Key Stages of Service Delivery
- Site Assessment and Preparation
- Hardware Installation and Configuration
- Software Installation and Integration
- System Calibration and Testing
- User Training and Handover
- Documentation and Reporting
Service Level Agreement For Digital X-ray Installation Service (Fixed Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Fixed DR). This SLA is applicable to all customers who have contracted for the installation of a fixed Digital Radiography (DR) system, as detailed in the executed Master Service Agreement (MSA).
| Service Component | Severity Level | Response Time Guarantee (Business Hours) | Uptime Guarantee |
|---|---|---|---|
| Installation & Initial Setup | N/A (Project Milestone) | As per Project Plan | N/A |
| Post-Installation Support (First 90 Days) | Critical (System Non-Operational) | 2 Business Hours | 99.5% |
| Post-Installation Support (First 90 Days) | Major (Diagnostic Capability Impaired) | 4 Business Hours | 99.5% |
| Post-Installation Support (First 90 Days) | Minor (Non-Essential Functionality Affected) | 8 Business Hours | 99.5% |
| Ongoing Support (After 90 Days) | Critical (System Non-Operational) | 4 Business Hours | 99.0% |
| Ongoing Support (After 90 Days) | Major (Diagnostic Capability Impaired) | 8 Business Hours | 99.0% |
| Ongoing Support (After 90 Days) | Minor (Non-Essential Functionality Affected) | Next Business Day | 99.0% |
Key Service Commitments
- Response Time: Refers to the time taken from the customer reporting an incident (via the designated support channel) until a qualified technician initiates diagnostic work or provides an initial troubleshooting plan.
- Uptime Guarantee: Refers to the percentage of time the installed Digital X-Ray system is fully operational and capable of performing its intended diagnostic functions, excluding scheduled maintenance and customer-induced disruptions.
- Scheduled Maintenance: Planned service activities conducted by the vendor for preventative maintenance, upgrades, or system checks, for which prior notification will be provided to the customer.
- Customer-Induced Disruptions: Issues arising from improper operation, unauthorized modifications, or environmental factors not maintained to specifications by the customer.
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