
CT Gantry Positioning, Leveling & Anchoring Service in South Sudan
Engineering Excellence & Technical Support
CT Gantry Positioning, Leveling & Anchoring Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Precision CT Gantry Alignment & Leveling
Leveraging advanced laser alignment tools and certified calibration techniques, our South Sudan-based technicians ensure sub-millimeter accuracy for CT gantry positioning and leveling. This critical service guarantees optimal image quality, patient safety, and extended equipment lifespan.
Robust Gantry Anchoring & Stability Solutions
We provide secure and durable CT gantry anchoring solutions tailored to South Sudan's diverse environmental conditions. Our expertise in structural integrity and vibration dampening ensures maximum stability, crucial for uninterrupted diagnostic imaging and preventing costly equipment damage.
On-Site Technical Expertise & Rapid Response
Our highly skilled and certified technicians offer rapid on-site support for CT gantry positioning, leveling, and anchoring services across South Sudan. We minimize downtime and ensure compliance with international imaging standards, empowering healthcare providers with reliable diagnostic capabilities.
What Is Ct Gantry Positioning, Leveling & Anchoring Service In South Sudan?
CT gantry positioning, leveling, and anchoring service in South Sudan refers to the specialized technical process of precisely installing, aligning, and securing the computed tomography (CT) scanner's gantry. The gantry is the doughnut-shaped component of the CT scanner that houses the X-ray tube, detectors, and rotating mechanism, and it is critical for accurate image acquisition. This service ensures that the gantry is installed in accordance with manufacturer specifications, local building codes, and optimal operational parameters for medical imaging. Proper positioning, leveling, and anchoring are paramount to prevent mechanical stress, ensure image quality, maintain patient safety, and prolong the lifespan of the equipment.
| Who Needs the Service | Typical Use Cases | Importance in South Sudan |
|---|---|---|
| Hospitals and Diagnostic Imaging Centers in South Sudan acquiring new CT scanners. | Installation of a new CT scanner in a medical facility. | Ensuring reliable diagnostic imaging capabilities in resource-constrained environments. |
| Healthcare facilities undergoing CT scanner upgrades or replacements. | Re-installation of a CT scanner following relocation within a facility or to a new site. | Maximizing the lifespan and performance of critical medical equipment. |
| Medical equipment maintenance and service providers responsible for CT scanner installations. | Routine checks and re-leveling of existing CT gantries if suspected of misalignment or instability. | Mitigating the risk of equipment failure due to improper installation or environmental factors. |
| Construction and engineering firms involved in building or renovating healthcare infrastructure designed for medical imaging equipment. | Verification of the structural integrity and preparation of the installation site to support the weight and operational forces of a CT gantry. | Establishing a foundation for consistent and high-quality medical imaging services. |
Service Components:
- Positioning: Accurately placing the gantry within the designated CT room, considering patient access, workflow, and radiation shielding requirements. This involves spatial alignment relative to the patient table and the overall imaging suite.
- Leveling: Ensuring the gantry's rotational axis is perfectly horizontal and that all supporting components are precisely level. Deviations can lead to image artifacts, increased wear on mechanical parts, and inaccurate measurements.
- Anchoring: Mechanically securing the gantry to the floor or supporting structure. This is crucial to prevent any movement or vibration during the high-speed rotations of the gantry, which is vital for image stability and safety, especially in environments prone to seismic activity or with less robust infrastructure.
- Calibration & Initial Checks: Following installation, preliminary checks and basic calibration of the gantry's mechanical functions are performed to verify alignment and smooth operation.
Who Needs Ct Gantry Positioning, Leveling & Anchoring Service In South Sudan?
CT Gantry Positioning, Leveling, and Anchoring are critical services for ensuring the optimal performance, safety, and longevity of Computed Tomography (CT) scanners. In South Sudan, where healthcare infrastructure is developing and potentially faces unique environmental challenges, these specialized services are essential for any facility operating CT imaging equipment. Without proper positioning, leveling, and anchoring, CT scanners are prone to inaccuracies, increased wear and tear, and potential safety hazards, all of which can severely impact diagnostic capabilities and patient care.
| Target Customer | Key Departments/Users | Why they need the service |
|---|---|---|
| Public Hospitals | Radiology Department, Imaging Services, Medical Engineering/Biomedical Department | Ensuring accurate diagnoses, patient safety, reducing equipment downtime, extending scanner lifespan, compliance with international standards. |
| Private Hospitals | Radiology Department, Imaging Services, Facilities Management | Maintaining high-quality patient care, competitive service offerings, operational efficiency, protecting investment in advanced equipment. |
| Specialized Diagnostic Clinics | Radiology Department, Technical Operations Team | Guaranteeing precision in imaging for specific diagnostic needs, reliable service delivery to referring physicians, patient throughput. |
| Government Health Ministries/Agencies | Procurement, Infrastructure Development, Biomedical Engineering Divisions | Overseeing the proper installation and maintenance of critical medical equipment in public health facilities, ensuring national healthcare standards are met, optimal utilization of public funds. |
| Non-Governmental Organizations (NGOs) with Medical Programs | Medical Program Managers, Logistics and Equipment Officers, Biomedical Technicians | Providing essential diagnostic services in often challenging environments, maximizing the lifespan and effectiveness of donated or purchased equipment, ensuring patient safety in remote or resource-limited settings. |
| New Healthcare Infrastructure Projects | Project Managers, Biomedical Engineering Consultants, Equipment Installation Teams | Establishing a solid foundation for new imaging suites, ensuring correct installation from the outset to avoid future costly rectifications, adhering to design and safety specifications. |
Who Needs CT Gantry Positioning, Leveling & Anchoring Service in South Sudan?
- Hospitals with Diagnostic Imaging Departments
- Specialized Clinics offering CT Scans
- Diagnostic Imaging Centers
- Government Health Facilities undertaking infrastructure upgrades
- NGOs operating medical facilities with advanced imaging capabilities
- Research Institutions utilizing CT technology
Ct Gantry Positioning, Leveling & Anchoring Service Process In South Sudan
This document outlines the service process for CT gantry positioning, leveling, and anchoring in South Sudan, from the initial inquiry to the final execution. The process is designed to ensure efficient, safe, and accurate installation, adhering to international standards and local regulations. We recognize the unique logistical challenges in South Sudan and have developed a workflow to address them effectively. Our service encompasses all necessary steps, including site assessment, equipment deployment, installation, testing, and handover.
| Phase | Key Activities | Responsible Party | Key Considerations for South Sudan |
|---|---|---|---|
| Inquiry & Information Gathering | Receiving client request, gathering site details, understanding project scope. | Client, Service Provider | Remote assessment may be necessary initially; clear communication on equipment compatibility. |
| Site Assessment & Feasibility Study | On-site visit (if possible), structural evaluation, power assessment, access route analysis. | Service Provider Technical Team | Security, infrastructure reliability, local transportation challenges, potential for dust/humidity. |
| Proposal Development & Quotation | Creating technical proposal, cost estimation, outlining deliverables. | Service Provider | Contingency planning for logistics and unforeseen delays, clear cost breakdown. |
| Contract & Agreement | Formalizing terms, payment schedules, obtaining permits. | Client, Service Provider, Local Authorities | Navigating local legal frameworks, potential delays in permit acquisition. |
| Pre-Installation Planning & Logistics | Scheduling, transportation arrangements, material storage, safety briefings. | Service Provider Logistics & Project Management | Complex import/export procedures, customs clearance, secure transportation networks, coordination with local partners. |
| Site Preparation & Infrastructure Work | Floor preparation, power upgrades, grounding installation. | Service Provider, Local Contractors (if applicable) | Availability of specialized construction materials and skilled labor. |
| Equipment Delivery & Unpacking | Transporting components to site, inspection for damage. | Service Provider Logistics & Technical Team | Secure handling of sensitive equipment, protection from elements during transit. |
| CT Gantry Positioning & Assembly | Precise placement and assembly of gantry parts. | Service Provider Technical Team | Ensuring accurate alignment with minimal disturbance to existing infrastructure. |
| Leveling & Anchoring | Using specialized tools for precise leveling and secure fixation. | Service Provider Technical Team | Verifying structural integrity of anchoring points, appropriate anchoring methods for local conditions. |
| System Integration & Cabling | Connecting gantry to scanner, power, and data systems. | Service Provider Technical Team | Proper cable management for safety and longevity, ensuring stable power supply. |
| Testing & Calibration | Functional checks, performance verification, precision calibration. | Service Provider Technical Team | Thorough testing to ensure optimal performance and image quality. |
| Client Walkthrough & Acceptance | Demonstrating functionality, addressing queries, obtaining sign-off. | Service Provider, Client | Clear communication and demonstration of capabilities. |
| Handover & Documentation | Providing manuals, reports, certificates, and training. | Service Provider | Ensuring client has all necessary information for operation and maintenance. |
| Post-Installation Support | Ongoing technical assistance and maintenance. | Service Provider | Establishing reliable communication channels for support. |
CT Gantry Positioning, Leveling & Anchoring Service Workflow in South Sudan
- 1. Initial Inquiry & Information Gathering:
- Client contacts us with a request for CT gantry installation services.
- We gather preliminary information: type of CT scanner, intended location (hospital, clinic, etc.), existing infrastructure (building specifications, power availability), desired timeline, and any specific site challenges.
- 2. Site Assessment & Feasibility Study:
- Our technical team conducts a comprehensive site visit (virtual or in-person, depending on feasibility).
- Evaluation of the installation space: dimensions, ceiling height, load-bearing capacity, access for equipment delivery.
- Assessment of power supply stability and capacity, grounding requirements.
- Verification of structural integrity of the building and proposed anchoring points.
- Identification of any potential environmental factors (humidity, dust) that may impact installation.
- Detailed survey of access routes for equipment and personnel.
- 3. Proposal Development & Quotation:
- Based on the site assessment, we develop a detailed technical proposal outlining the scope of work, methodology, equipment required, and timeline.
- A comprehensive quotation is provided, including all costs associated with labor, materials, transportation, logistics, and potential contingency for unforeseen circumstances.
- Client reviews and approves the proposal and quotation.
- 4. Contract & Agreement:
- Formalization of the agreement through a signed contract, detailing terms, conditions, payment schedule, and responsibilities of both parties.
- Procurement of necessary permits and approvals from local authorities, if applicable.
- 5. Pre-Installation Planning & Logistics:
- Detailed project planning, including scheduling of personnel, equipment, and material delivery.
- Coordination of transportation of specialized gantry components and installation tools to South Sudan, factoring in customs and import regulations.
- Arranging for secure storage of materials at the site or a designated secure location.
- Pre-installation briefing and safety training for all involved personnel.
- 6. Site Preparation & Infrastructure Work:
- If required, any necessary civil works are undertaken: floor preparation, reinforcement of anchoring points, power outlet installation, grounding system setup.
- Ensuring a clean and controlled environment for installation.
- 7. Equipment Delivery & Unpacking:
- Safe and secure transportation of CT gantry components to the installation site.
- Careful unpacking and inspection of all components for any damage during transit.
- 8. CT Gantry Positioning & Assembly:
- Precise positioning of the gantry frame according to manufacturer specifications and room layout.
- Assembly of gantry components by skilled technicians.
- Initial alignment checks.
- 9. Leveling & Anchoring:
- Meticulous leveling of the gantry using precision instruments to ensure accurate patient positioning and image quality.
- Secure anchoring of the gantry to the floor or designated structural elements, adhering to load-bearing requirements and safety standards.
- 10. System Integration & Cabling:
- Connection of the gantry to the CT scanner console, power supply, and other necessary systems.
- Proper routing and management of all cables for safety and functionality.
- 11. Testing & Calibration:
- Comprehensive functional testing of all gantry movements and operations.
- Calibration of the gantry for precise alignment and geometric accuracy.
- Performance verification against manufacturer specifications.
- 12. Client Walkthrough & Acceptance:
- Demonstration of the installed gantry's functionality and capabilities to the client.
- Addressing any client queries or concerns.
- Formal client acceptance and sign-off of the installation.
- 13. Handover & Documentation:
- Provision of all relevant documentation, including installation reports, calibration certificates, and user manuals.
- Training for site personnel on basic operation and maintenance of the gantry.
- Final invoicing and payment processing.
- 14. Post-Installation Support (Optional):
- Availability for follow-up support, troubleshooting, or planned maintenance as per agreement.
Ct Gantry Positioning, Leveling & Anchoring Service Cost In South Sudan
Providing CT gantry positioning, leveling, and anchoring services in South Sudan is a specialized task that involves technical expertise, specialized equipment, and logistical considerations. The cost is influenced by several factors, making it crucial to understand these elements to anticipate a potential price range. These services are essential for ensuring the accurate and safe operation of CT scanners, directly impacting diagnostic imaging quality and patient safety. The cost will be primarily denominated in South Sudanese Pounds (SSP), though some international components might be quoted in USD and then converted.
Key Pricing Factors:
- Complexity of Installation Site: The existing condition of the installation room plays a significant role. Factors such as uneven flooring, structural integrity, access for heavy equipment, and the need for any minor structural modifications (e.g., reinforcing floors) will impact labor and time.
- Geographical Location within South Sudan: Travel and logistics are a major cost driver in South Sudan due to its infrastructure challenges. Services in major cities like Juba will generally be less expensive than those in more remote regions, factoring in transportation of personnel, equipment, and potential accommodation.
- Type and Model of CT Gantry: Different CT scanner models have varying gantry weights and dimensions, which can influence the complexity of handling, positioning, and anchoring. Specialized equipment or larger teams might be required for heavier or more complex gantries.
- Required Precision and Tolerances: The stringent accuracy required for CT gantry alignment means that highly skilled technicians and precise leveling equipment are necessary. The level of precision dictated by the manufacturer's specifications will affect the time and resources allocated.
- Ancillary Services and Preparatory Work: The service might include or require additional preparatory work such as site surveys, electrical checks, and the provision of specific anchoring hardware. The scope of these related services will influence the overall cost.
- Urgency of Service: Emergency or expedited service requests will typically incur higher fees due to the need for immediate mobilization and potential overtime.
- Technician Experience and Expertise: Highly experienced and certified technicians are crucial for this specialized work. Their expertise, coupled with the risks involved, commands a premium.
- Equipment and Tooling: The use of specialized lifting equipment, precision leveling tools, and anchoring hardware contributes to the overall cost. The rental or purchase of such specialized equipment is a significant factor.
- Manufacturer or Third-Party Provider: Whether the service is provided directly by the CT scanner manufacturer or by an independent third-party specialized service provider can lead to different pricing structures.
| Service Component | Estimated Cost Range (SSP) | Notes |
|---|---|---|
| On-site Survey & Assessment | 150,000 - 300,000 | Covers initial site evaluation and planning. |
| Gantry Transportation & Rigging | 200,000 - 600,000 | Includes specialized equipment for moving heavy components. |
| Precise Leveling & Alignment | 300,000 - 800,000 | Utilizing precision instruments and skilled labor. |
| Anchoring & Securing | 250,000 - 700,000 | Including hardware and labor for secure installation. |
| Technician Labor (Per Day) | 100,000 - 250,000 | Varies based on experience and the number of technicians. |
| Travel & Logistics (Per Technician, Per Trip) | 50,000 - 200,000+ | Highly variable based on distance and mode of transport. |
| Consumables & Minor Materials | 50,000 - 150,000 | For anchoring, shims, etc. |
Typical Cost Ranges for CT Gantry Positioning, Leveling & Anchoring Service in South Sudan (Estimates in SSP)
- Basic Positioning, Leveling & Anchoring (Simple Site, Major City): 750,000 SSP - 1,500,000 SSP
- Standard Positioning, Leveling & Anchoring (Moderate Complexity, Major City): 1,200,000 SSP - 2,500,000 SSP
- Complex Positioning, Leveling & Anchoring (Remote Location, Structural Modifications Required): 2,000,000 SSP - 5,000,000 SSP+
- Emergency/Expedited Service Surcharge: Add 20-50% to the base cost
Affordable Ct Gantry Positioning, Leveling & Anchoring Service Options
Maintaining precise alignment and stability of your CT gantry is crucial for accurate imaging, patient safety, and equipment longevity. Our affordable CT gantry positioning, leveling, and anchoring services offer a range of solutions to meet your budgetary needs while ensuring optimal performance. We understand that healthcare facilities often operate under tight financial constraints, which is why we focus on providing value-driven service packages and implement cost-saving strategies for our clients.
| Cost-Saving Strategy | Description | Benefits |
|---|---|---|
| Preventative Maintenance Scheduling | Regular, scheduled service appointments reduce the likelihood of costly emergency repairs and unexpected downtime. | Minimizes disruptive equipment failures, extends equipment lifespan, and maintains consistent image quality. |
| Bundled Service Packages | Purchasing integrated service bundles often results in a lower per-service cost compared to individual service calls. | Directly reduces overall maintenance expenditure and simplifies budgeting. |
| Remote Diagnostics & Consultation | Leveraging remote tools for initial assessments and troubleshooting can often resolve minor issues without an on-site visit. | Saves on travel time and associated costs for both the client and the service provider. |
| Multi-Scanner Discounts | Facilities with multiple CT scanners can benefit from discounted rates when scheduling services for several units concurrently. | Significant cost reductions for organizations with a larger imaging footprint. |
| Long-Term Service Agreements | Committing to longer-term service contracts can secure more favorable pricing and ensure consistent, predictable maintenance costs. | Provides budget certainty and locks in current rates, protecting against future price increases. |
Understanding Value Bundles
- {"title":"Core Service Bundle","description":"This foundational bundle includes essential positioning, leveling, and basic anchoring for standard CT gantries. It's designed for facilities with routine maintenance schedules and straightforward equipment configurations."}
- {"title":"Advanced Diagnostic Bundle","description":"Expands on the core bundle with enhanced diagnostic checks, including vibration analysis and detailed structural integrity assessments. Ideal for facilities experiencing subtle image artifacts or seeking proactive preventative maintenance."}
- {"title":"Comprehensive System Integrity Bundle","description":"The most complete package, encompassing all aspects of the advanced bundle plus specialized anchoring solutions for high-traffic environments or complex room layouts. Includes extended warranty options and priority scheduling."}
- {"title":"Customizable Service Plans","description":"We offer the flexibility to tailor bundles to your specific CT scanner model, usage patterns, and existing maintenance contracts. Discuss your unique requirements with our team to create a personalized solution."}
Verified Providers In South Sudan
In the challenging landscape of healthcare provision in South Sudan, identifying and partnering with verified providers is paramount for ensuring quality, safety, and efficacy. Franance Health stands out as a leading organization with a robust set of credentials that solidify its position as the best choice for healthcare solutions in the region. Their commitment to ethical practices, adherence to international standards, and proven track record of successful interventions make them an indispensable partner for governments, NGOs, and communities seeking reliable healthcare services. This document outlines Franance Health's key credentials and the compelling reasons why they represent the optimal choice for healthcare initiatives in South Sudan.
| Credential/Attribute | Significance for South Sudan | Why Franance Health Excels |
|---|---|---|
| Ministry of Health Accreditation | Ensures compliance with national health regulations and standards, vital for legitimacy and public trust. | Franance Health holds current and comprehensive accreditations from the Ministry of Health, demonstrating their adherence to all regulatory requirements and commitment to serving the nation's health agenda. |
| International Partnerships | Indicates adherence to global best practices, access to resources, and a commitment to evidence-based interventions. | Franance Health actively collaborates with and is recognized by leading international health bodies, leveraging their expertise and resources to implement high-impact programs in South Sudan. |
| Good Clinical Practices (GCP) Certification | Guarantees ethical conduct and quality in clinical research and patient care, crucial for patient safety and data integrity. | Their staff are trained and certified in GCP, ensuring that all clinical activities are conducted with the utmost ethical considerations and scientific rigor. |
| Supply Chain Management Standards | Critical for ensuring the availability and integrity of essential medicines and medical supplies, preventing stockouts and ensuring product quality. | Franance Health employs sophisticated and compliant supply chain management systems, guaranteeing the reliable delivery of quality medical commodities to remote and underserved areas. |
| Proven Track Record in Challenging Environments | Demonstrates resilience, adaptability, and the ability to successfully deliver services amidst complex logistical and socio-economic hurdles. | They have a well-documented history of successfully implementing and sustaining health programs in South Sudan's difficult terrains and challenging operational contexts. |
| Qualified and Certified Personnel | Ensures that healthcare services are delivered by competent and trained professionals, promoting patient safety and positive health outcomes. | Franance Health invests in its workforce, ensuring all medical and administrative personnel are appropriately qualified, certified, and continuously trained in the latest medical advancements and best practices. |
| Community Engagement | Essential for building trust, promoting health-seeking behaviors, and ensuring the sustainability of health interventions. | Their approach is deeply rooted in understanding and respecting local cultures, fostering strong relationships with communities to ensure programs are relevant and effective. |
| Transparency and Accountability | Builds confidence with donors, partners, and beneficiaries, ensuring responsible use of resources and ethical operations. | Franance Health maintains rigorous financial and operational transparency, providing clear reporting and demonstrating accountability for all program activities and resource utilization. |
| Monitoring and Evaluation (M&E) | Crucial for assessing program effectiveness, identifying areas for improvement, and demonstrating impact. | They implement robust M&E systems to continuously track progress, measure outcomes, and adapt strategies to maximize the positive health impact for the population of South Sudan. |
Franance Health Credentials
- Accreditation by relevant South Sudanese Ministry of Health bodies
- Partnerships with international health organizations (e.g., WHO, UNICEF, USAID)
- Certification in Good Clinical Practices (GCP)
- Adherence to national and international medical supply chain management standards
- Demonstrated experience in managing complex health programs in challenging environments
- Qualified and certified medical and administrative staff
- Strong community engagement and trust-building mechanisms
- Commitment to transparency and accountability in all operations
- Robust monitoring and evaluation frameworks for program impact assessment
Scope Of Work For Ct Gantry Positioning, Leveling & Anchoring Service
This Scope of Work (SOW) outlines the requirements for the CT Gantry Positioning, Leveling, and Anchoring Service. This service is critical for ensuring the accurate and stable operation of the CT gantry, directly impacting imaging quality and patient safety. The service will be performed by qualified technicians who will meticulously position, level, and anchor the CT gantry according to manufacturer specifications and industry best practices. The scope includes all necessary labor, equipment, and materials to complete the installation and verification. Technical deliverables will confirm the successful execution of the service and adherence to all quality and safety standards. Standard specifications for leveling and anchoring will be followed to guarantee long-term stability and performance.
| Specification Category | Parameter | Standard Specification | Tolerance |
|---|---|---|---|
| Positioning | Center Alignment to Designated Mark | Aligned to manufacturer-defined centerline. | ± 2 mm |
| Positioning | Clearance from Walls/Obstructions | Minimum specified clearance as per manufacturer manual. | As per manufacturer manual |
| Leveling | Longitudinal Leveling (X-axis) | Gantry platform shall be level along its longitudinal axis. | ± 0.05 mm/meter |
| Leveling | Lateral Leveling (Y-axis) | Gantry platform shall be level along its lateral axis. | ± 0.05 mm/meter |
| Leveling | Verticality (Z-axis) | Gantry vertical axis shall be plumb. | ± 0.1 mm/meter |
| Anchoring | Anchor Bolt Type | Heavy-duty, vibration-resistant anchor bolts (e.g., wedge anchors, epoxy anchors) as recommended by the manufacturer. | Manufacturer specified |
| Anchoring | Anchor Bolt Quantity & Placement | As per the gantry base plate and manufacturer's installation manual. | Manufacturer specified |
| Anchoring | Torque Specification (if applicable) | Anchor bolts to be tightened to manufacturer-specified torque values. | Manufacturer specified |
| Verification | Gantry Stability Test | No observable wobble or movement when moderate pressure is applied to the gantry. | No movement detected |
| Verification | Plumbness Check (Post-Anchoring) | Confirmation of vertical axis plumbness after anchoring. | ± 0.1 mm/meter |
Key Activities and Deliverables
- On-site arrival of qualified technicians with all necessary tools and equipment.
- Unpacking and visual inspection of the CT gantry for any shipping damage.
- Careful positioning of the CT gantry in its designated location, ensuring proper clearance for operation and maintenance.
- Precise leveling of the CT gantry using calibrated leveling instruments to meet manufacturer tolerances.
- Securing the CT gantry to the floor using appropriate anchoring methods and hardware.
- Verification of gantry stability and plumbness through rigorous testing.
- Post-installation system checks and preliminary operational tests.
- Submission of a detailed Technical Report confirming completion of the scope.
- Provision of a Certificate of Completion.
- Handover of all relevant documentation to the client.
Service Level Agreement For Ct Gantry Positioning, Leveling & Anchoring Service
This Service Level Agreement (SLA) outlines the terms and conditions for the CT Gantry Positioning, Leveling & Anchoring Service provided by [Your Company Name] to [Client Company Name]. This SLA defines the expected response times and uptime guarantees to ensure optimal performance and availability of the CT gantry system.
| Service Component | Response Time (Business Hours) | Uptime Guarantee |
|---|---|---|
| Emergency Support (Critical System Malfunction impacting imaging) | Within 2 business hours of notification | N/A (Focus on immediate resolution) |
| Urgent Support (Significant performance degradation or minor functional issue) | Within 4 business hours of notification | N/A (Focus on timely resolution) |
| Routine Support (Non-critical issues, inquiries, or scheduled maintenance) | Within 8 business hours of notification | N/A (Focus on scheduled resolution) |
| Gantry System Availability (Excluding planned maintenance) | 99.5% during scheduled operational hours | 99.5% |
| Preventative Maintenance (Scheduled checks and adjustments) | As per mutually agreed schedule | N/A (Scheduled downtime will be communicated) |
Scope of Service
- On-site deployment, precise positioning, and leveling of the CT gantry system.
- Secure and robust anchoring of the CT gantry to the facility floor.
- Verification and calibration of gantry mechanics to manufacturer specifications.
- Initial system testing and functionality confirmation.
- Troubleshooting and resolution of any gantry positioning or leveling related issues.
- Post-installation support for a defined period.
Frequently Asked Questions

Ready when you are
Let's scope your CT Gantry Positioning, Leveling & Anchoring Service in South Sudan project in South Sudan.
Scaling healthcare logistics and technical systems across the entire continent.

