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Verified Service Provider in South Sudan
Radiology Room Refurbishment & Fit-Out Service in South Sudan
Engineering Excellence & Technical Support
Radiology Room Refurbishment & Fit-Out Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Enhanced Patient Throughput & Diagnostic Accuracy
Our refurbishment services leverage the latest imaging technology integrations and optimized room layouts, significantly reducing patient waiting times and improving the precision of diagnostic imaging, leading to better patient outcomes in critical healthcare settings.
Advanced Imaging Modality Integration & Calibration
We specialize in the seamless installation and meticulous calibration of cutting-edge radiology equipment, including CT, MRI, X-ray, and ultrasound systems, ensuring optimal performance, image quality, and compliance with international standards for medical imaging.
Radiation Safety & Shielding Compliance
Our fit-out process incorporates robust radiation shielding solutions and strict adherence to international safety protocols, guaranteeing a secure environment for both patients and medical personnel, minimizing radiation exposure risks in accordance with regulatory requirements.
What Is Radiology Room Refurbishment & Fit-out Service In South Sudan?
Radiology Room Refurbishment & Fit-Out Service in South Sudan refers to the specialized process of upgrading, renovating, and equipping existing or newly constructed spaces to meet the stringent technical and operational requirements of modern diagnostic imaging departments. This encompasses the comprehensive design, construction, and installation of all necessary architectural, electrical, mechanical, and specialized radiology-specific infrastructure.
| Stakeholder | Need for Service | Typical Use Cases |
|---|---|---|
| Hospitals (Public & Private) | To upgrade aging radiology departments, expand capacity, introduce new imaging technologies, and comply with evolving safety standards. | Establishment of new diagnostic imaging centers, renovation of existing X-ray rooms to accommodate CT scanners, or upgrading MRI suites for higher field strengths. |
| Clinics & Diagnostic Centers | To enhance diagnostic capabilities, improve patient throughput, and ensure a safe environment for both patients and staff in specialized outpatient facilities. | Setting up a new ultrasound suite, refurbishing an older X-ray room, or fitting out a dedicated mammography unit. |
| Government Health Ministries & Public Health Institutions | To ensure equitable access to diagnostic imaging services, standardize equipment and facility standards across the nation, and modernize public healthcare infrastructure. | Developing regional diagnostic hubs, equipping rural health centers with basic imaging capabilities, or implementing national screening programs requiring specialized imaging rooms. |
| Non-Governmental Organizations (NGOs) & Humanitarian Organizations | To establish or improve medical facilities in areas with limited infrastructure, often focusing on essential diagnostic services for underserved populations. | Setting up temporary or semi-permanent diagnostic imaging units in emergency response situations, or building and equipping clinics in remote or conflict-affected regions. |
Key Components of Radiology Room Refurbishment & Fit-Out Service:
- Architectural Modifications: Including wall construction/reinforcement (e.g., lead lining for radiation shielding), doorway modifications, flooring (seamless, anti-static), ceiling treatments, and layout optimization for workflow and patient privacy.
- Radiation Shielding: Design and installation of lead-lined walls, doors, and windows to ensure compliance with radiation safety regulations and protect personnel and the public.
- HVAC & Environmental Control: Installation of specialized ventilation systems to manage heat generated by imaging equipment, maintain appropriate humidity levels, and ensure air quality, often with negative pressure for infection control in sensitive areas.
- Electrical Systems: Robust power distribution, surge protection, uninterruptible power supply (UPS) systems, dedicated circuits for medical equipment, and specialized grounding to prevent interference and ensure equipment reliability.
- Lighting Design: Strategic illumination for diagnostic viewing, general room lighting, and safety considerations, often incorporating dimmable and task-specific lighting.
- IT & Data Cabling: Installation of high-bandwidth network infrastructure to support Picture Archiving and Communication Systems (PACS), Electronic Health Records (EHR), and other digital imaging modalities.
- Equipment Integration: Provision of mounting systems, power, and data connections for various radiology modalities such as X-ray, CT scanners, MRI machines, ultrasound units, and mammography systems.
- Ancillary Facilities: Construction and fitting out of control rooms, viewing areas, patient changing rooms, and waiting areas designed for efficiency and patient comfort.
- Safety Features: Installation of emergency power cut-offs, fire suppression systems, and patient monitoring systems.
Who Needs Radiology Room Refurbishment & Fit-out Service In South Sudan?
Radiology departments in South Sudan, like many healthcare facilities in developing nations, often face challenges with outdated equipment, insufficient space, and a lack of modern infrastructure. Refurbishment and fit-out services are crucial for enhancing diagnostic capabilities, improving patient care, and ensuring a safe and efficient working environment for medical professionals. This service addresses the need for upgraded facilities that can accommodate new technologies, improve workflow, and comply with international standards for radiation protection and infection control.
| Department/Service | Specific Needs Addressed by Refurbishment & Fit-Out |
|---|---|
| X-Ray Rooms | Upgrading shielding for radiation safety, improving lighting and ventilation, creating dedicated patient changing areas, ensuring proper positioning of equipment for optimal imaging. |
| CT Scan Suites | Ensuring adequate space for the scanner and control room, implementing advanced radiation shielding, providing specialized cooling systems, optimizing patient access and workflow. |
| MRI Suites | Critical need for RF shielding to prevent signal interference, precise temperature and humidity control, acoustic treatment for noise reduction, patient safety features, and dedicated patient prep areas. |
| Ultrasound Rooms | Ergonomic design for sonographers, adequate space for equipment and patients, good lighting for image viewing, and privacy considerations. |
| Fluoroscopy Rooms | Enhanced radiation protection for staff and patients, improved imaging quality through better infrastructure, and space for specialized procedures. |
| PACS/RIS Rooms | Dedicated and secure spaces for Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) servers, including environmental controls and secure access. |
| Waiting Areas & Changing Rooms | Creating comfortable, private, and accessible waiting areas for patients, along with clean and well-equipped changing rooms. |
| Staff Offices & Break Rooms | Providing functional and comfortable spaces for radiologists, technologists, and administrative staff, promoting a productive work environment. |
| Sterilization & Equipment Storage | Designing dedicated, clean, and secure areas for the sterilization of equipment and the organized storage of imaging supplies and accessories. |
| Reception & Reporting Areas | Improving the patient reception experience and creating efficient spaces for radiologists to interpret and report on imaging studies. |
Target Customers & Departments in South Sudan Requiring Radiology Room Refurbishment & Fit-Out Services
- Government Hospitals
- Missionary and Faith-Based Hospitals
- Non-Governmental Organization (NGO) Healthcare Facilities
- Private Healthcare Clinics and Hospitals
- Military Hospitals
- Regional Referral Centers
Radiology Room Refurbishment & Fit-out Service Process In South Sudan
This document outlines the comprehensive workflow for Radiology Room Refurbishment & Fit-Out Services in South Sudan, covering the entire process from initial inquiry to project completion. Our aim is to provide a clear, efficient, and transparent service, ensuring client satisfaction and adherence to best practices within the South Sudanese healthcare landscape.
| Phase | Key Activities | Description | Timeline (Indicative) |
|---|---|---|---|
| Phase 1: Inquiry & Consultation | Receive Inquiry, Initial Discussion, Preliminary Requirements Gathering | Client expresses interest. We schedule an initial meeting to understand their needs, project scope, and desired outcomes for the radiology room. This includes understanding the type of radiology services planned. | 1-3 Business Days |
| Phase 2: Site Assessment & Needs Analysis | On-site Survey, Technical Evaluation, Detailed Requirement Documentation | Our technical team visits the site to assess existing conditions, measure spaces, evaluate structural integrity, and identify any constraints. We conduct a detailed needs analysis, considering patient flow, radiation shielding requirements, IT infrastructure, and specific equipment needs. | 3-7 Business Days |
| Phase 3: Proposal & Quotation | Design Concepts, Cost Estimation, Technical Specification, Formal Proposal | Based on the site assessment and needs analysis, we develop preliminary design concepts and detailed technical specifications. A comprehensive proposal is prepared, outlining the scope of work, proposed materials, timeline, and a detailed quotation. This will include adherence to relevant South Sudanese building codes and healthcare facility standards. | 5-10 Business Days |
| Phase 4: Contract & Planning | Proposal Review, Negotiation, Contract Signing, Project Planning, Scheduling | The client reviews the proposal. Upon agreement, a formal contract is signed. We then develop a detailed project plan, including a work schedule, resource allocation, and risk management strategies, taking into account local logistical challenges in South Sudan. | 3-5 Business Days |
| Phase 5: Procurement & Logistics | Material Sourcing, Equipment Ordering, Transportation, Import/Customs Clearance | We procure all necessary materials, fixtures, and specialized equipment. This phase involves managing logistics, transportation, and customs clearance for all items, which can be a significant undertaking in South Sudan. We prioritize sourcing locally where feasible and reliable. | Varies (Dependent on supply chain and import regulations) |
| Phase 6: Site Preparation & Demolition | Clearance, Demolition, Waste Removal, Temporary Facilities Setup | The existing radiology room is prepared for refurbishment. This may involve selective demolition, removal of old fixtures, and proper disposal of debris. Temporary facilities or workarounds may be implemented to minimize disruption to ongoing hospital operations. | 2-5 Business Days |
| Phase 7: Construction & Refurbishment | Structural Works, Wall/Floor/Ceiling Construction, Finishing, Painting | The core refurbishment work begins. This includes any necessary structural alterations, installation of new walls, flooring, and ceiling systems, and final finishes such as painting and tiling. Adherence to infection control standards is paramount. | 1-4 Weeks |
| Phase 8: MEP Installation | Electrical Wiring, Plumbing, HVAC Systems, Lighting Installation | Installation of all mechanical, electrical, and plumbing systems is carried out. This includes power supply for medical equipment, lighting, ventilation (HVAC), and any necessary water or drainage connections. Proper grounding for sensitive equipment is critical. | 1-3 Weeks |
| Phase 9: Specialized Radiology Fit-Out | Radiation Shielding, Lead Lining, Darkroom/Control Room Construction, Anteroom Setup | This crucial phase involves installing specialized elements unique to radiology rooms, such as lead lining for radiation shielding, construction of darkrooms (if applicable), control rooms, and anterooms, ensuring compliance with international radiation safety standards. | 1-2 Weeks |
| Phase 10: Equipment Installation & Integration | Medical Equipment Placement, Connection, Calibration, IT Network Integration | Radiology equipment is carefully installed, connected to power and data networks, and calibrated by qualified technicians. Integration with Picture Archiving and Communication Systems (PACS) and other hospital IT infrastructure is performed. | 3-7 Business Days |
| Phase 11: Quality Assurance & Testing | Inspections, Radiation Surveys, System Functionality Checks, Performance Testing | Thorough inspections and testing are conducted. This includes radiation shielding verification, testing of all MEP systems, functional checks of installed equipment, and validation of IT network connectivity. Safety and performance are paramount. | 3-5 Business Days |
| Phase 12: Commissioning & Handover | Final Walkthrough, Documentation, Training, Official Handover | A final walkthrough is conducted with the client to ensure all requirements are met. We provide all relevant documentation, including as-built drawings and maintenance manuals. Training on new systems and equipment is provided to hospital staff. The project is officially handed over to the client. | 2-3 Business Days |
| Phase 13: Post-Project Support | Warranty Period, Maintenance, Troubleshooting, Future Consultations | We provide a warranty period for the works completed. Our team remains available to address any issues, provide ongoing maintenance support, and offer consultations for future upgrades or expansions. | Ongoing (As per contract) |
Radiology Room Refurbishment & Fit-Out Service Process
- Inquiry & Initial Consultation
- Site Assessment & Needs Analysis
- Proposal Development & Quotation
- Contract Agreement & Planning
- Procurement & Logistics
- Site Preparation & Demolition
- Construction & Refurbishment
- MEP (Mechanical, Electrical, Plumbing) Installation
- Specialized Radiology Fit-Out
- Equipment Installation & Integration
- Quality Assurance & Testing
- Commissioning & Handover
- Post-Project Support
Radiology Room Refurbishment & Fit-out Service Cost In South Sudan
Refurbishing and fitting out a radiology room in South Sudan involves a range of costs influenced by several critical factors. The complexity of the required modifications, the extent of the fit-out, the specific equipment being installed, and the chosen contractors all play a significant role in the final price. Given the current economic landscape and logistical challenges in South Sudan, obtaining precise, up-to-the-minute pricing can be difficult. However, we can outline the key pricing factors and provide estimated ranges in South Sudanese Pounds (SSP) where possible. It's crucial to note that these are estimates and actual quotes will vary considerably.
| Service Component | Estimated Range (SSP) | Notes |
|---|---|---|
| Minor Refurbishment (e.g., painting, flooring, basic electrical upgrades) | 15,000,000 - 50,000,000 | Excludes specialized medical systems and significant structural changes. |
| Standard Refurbishment & Fit-Out (including basic lead shielding, standard HVAC, medical gas preparation) | 75,000,000 - 250,000,000 | Covers essential elements for a functional radiology room. Range is broad due to variations in scope and materials. |
| Comprehensive Refurbishment & High-End Fit-Out (e.g., advanced lead shielding, sophisticated HVAC, integrated systems, specialized doors) | 300,000,000 - 1,000,000,000+ | For advanced imaging suites (e.g., CT, MRI preparation) or facilities with demanding specifications. Can escalate significantly with custom solutions and imported high-spec materials. |
| Lead Shielding Installation (per square meter) | 500,000 - 2,000,000+ | Highly dependent on lead thickness and complexity of installation. This is a significant cost driver. |
| Medical Gas Pipeline Installation | 10,000,000 - 50,000,000 | Cost varies with the number of gases and complexity of distribution. |
| Specialized Door Systems (e.g., lead-lined, automatic) | 5,000,000 - 30,000,000 | Depends on size, automation, and shielding requirements. |
| HVAC System Design & Installation | 8,000,000 - 40,000,000 | For specialized medical-grade HVAC systems. |
| Contractor Fees (percentage of project cost) | 10% - 25% | Can vary based on contractor experience, risk, and scope. |
| Logistics & Import Costs (estimated) | 5% - 15% of material/equipment cost | Highly variable depending on origin and volume. |
Key Pricing Factors for Radiology Room Refurbishment & Fit-Out in South Sudan
- Scope of Work: This is the most significant driver of cost. It encompasses everything from minor aesthetic upgrades to a complete gutting and reconstruction. Factors include demolition, structural modifications, new wall construction, flooring, ceiling work, and door/window replacements.
- Medical Gas & Electrical Systems: Radiology rooms require specialized, reliable medical gas pipelines (e.g., for oxygen, medical air) and robust electrical infrastructure to power high-energy equipment. The complexity of designing and installing these systems is a major cost component.
- Lead Shielding: Essential for radiation protection in X-ray and CT scan rooms, lead lining installation is a specialized and costly process. The thickness and extent of the lead shielding required will impact the price.
- Ventilation & HVAC: Maintaining optimal temperature and humidity is crucial for both patient comfort and equipment longevity. The design and installation of advanced ventilation and HVAC systems can be expensive.
- Finishes & Materials: The quality and type of finishes chosen for walls, floors, and ceilings will affect the overall cost. Durable, easy-to-clean, and potentially antimicrobial materials are often preferred for medical environments.
- Lighting: Specialized lighting is required for radiology procedures and general room illumination. This includes task lighting and potentially mood lighting for patient comfort.
- Door Systems: Specialized, often lead-lined, doors with interlocks and safety features are necessary for radiology rooms. The type of door and its automated features will influence cost.
- Plumbing: Depending on the specific radiology modalities, certain plumbing requirements might be present, such as for imaging equipment cooling or sterilization units.
- Contractor Fees & Expertise: The experience, reputation, and overhead of the contracting firms will influence their pricing. Specialized medical facility contractors may command higher fees but offer greater expertise and reliability.
- Logistics & Material Sourcing: Importing specialized materials and equipment into South Sudan can incur significant transportation, customs duties, and logistical costs. The availability of local suppliers for certain materials also plays a role.
- Project Management: Effective project management is essential for timely and cost-effective completion. The cost of project management services will be factored in.
- Permits & Approvals: Obtaining necessary building permits and regulatory approvals can incur fees and administrative costs.
Affordable Radiology Room Refurbishment & Fit-out Service Options
Refurbishing and fitting out a radiology room can be a significant investment. Our service aims to make this process more accessible and cost-effective. We offer flexible solutions, including value bundles and strategic cost-saving options, to meet your budget without compromising on quality or functionality. Whether you're upgrading existing facilities or setting up a new space, we provide transparent pricing and efficient project management to ensure you receive the best possible return on your investment.
| Service Component | Standard Option | Value Bundle Option | Cost-Saving Strategy |
|---|---|---|---|
| Wall Preparation & Shielding | Full custom lead lining and high-spec finishes | Standardized lead lining with durable, easy-clean wall coverings | Bulk material purchasing, efficient installation techniques |
| Flooring | High-end, seamless radiolucent flooring | Durable, anti-static vinyl flooring suitable for medical environments | Exploring alternative, cost-effective flooring materials with comparable performance |
| Lighting | Full spectrum, dimmable LED lighting with advanced control systems | Optimized LED lighting with essential dimming capabilities | Strategic placement of lighting, energy-efficient bulb selection |
| Ceiling Design | Integrated suspended ceiling with specialized acoustic panels | Standard suspended ceiling with acoustic tiling | Minimizing complex ceiling structures, utilizing readily available materials |
| Door & Frame | Radiation-shielded, automatic sliding doors | Radiation-shielded, manual swing doors | Standardizing door types, utilizing existing frames where possible |
| Power & Data Cabling | Extensive, high-capacity cabling infrastructure | Optimized cabling for essential equipment needs | Careful planning to avoid over-provisioning, bundling electrical work |
| Ventilation & HVAC | High-specification, multi-zone climate control | Efficient, single-zone climate control with essential air filtration | Focusing on essential temperature and humidity control, energy-efficient units |
Our Affordable Radiology Room Refurbishment & Fit-Out Service Options:
- Value Bundles: Tailored packages combining essential refurbishment and fit-out elements for streamlined decision-making and potential cost savings.
- Modular Solutions: Utilizing pre-fabricated components and standardized designs to accelerate installation and reduce on-site labor costs.
- Phased Refurbishment: Breaking down larger projects into manageable stages to spread costs over time and minimize operational disruption.
- Equipment Integration Expertise: Efficiently integrating new or existing imaging equipment to optimize workflow and reduce downtime.
- Durable & Cost-Effective Materials: Recommending high-quality, long-lasting materials that offer excellent value for money and reduced long-term maintenance.
- Energy-Efficient Design: Incorporating energy-saving lighting and climate control systems to lower operational expenses.
Verified Providers In South Sudan
In South Sudan's burgeoning healthcare landscape, identifying trustworthy and competent medical professionals is paramount. Franance Health stands out as a leading organization committed to providing high-quality healthcare services, distinguished by its rigorous credentialing process and unwavering dedication to patient well-being. This commitment ensures that all their providers are not only qualified but also uphold the highest ethical and professional standards.
| Credential Type | Franance Health Verification Process | Benefit to Patients |
|---|---|---|
| Medical Licenses & Certifications | Verification with relevant national and international licensing bodies. | Ensures providers are legally authorized and meet minimum competency standards. |
| Educational Background | Confirmation of degrees and diplomas from accredited institutions. | Guarantees foundational knowledge and academic rigor. |
| Professional Experience | Thorough review of past employment history, references, and case studies. | Confirms practical application of skills and proven track record. |
| Continuing Medical Education (CME) | Mandatory participation in accredited CME programs and workshops. | Ensures providers are current with the latest medical knowledge and techniques. |
| Ethical Conduct & Background Checks | Rigorous screening for any history of malpractice or ethical violations. | Provides assurance of trustworthy and responsible medical care. |
Why Franance Health Providers are the Best Choice:
- Rigorous Credentialing and Verification: Franance Health employs a multi-faceted vetting process that goes beyond basic qualifications. This includes thorough background checks, verification of academic and professional licenses, and an assessment of practical skills and experience.
- Commitment to Continuous Professional Development: The organization mandates ongoing training and education for all its healthcare professionals. This ensures they are up-to-date with the latest medical advancements, technologies, and best practices, providing patients with cutting-edge care.
- Patient-Centered Approach: Franance Health providers are trained to prioritize patient needs, ensuring clear communication, empathy, and personalized treatment plans. They foster an environment where patients feel heard, respected, and actively involved in their healthcare decisions.
- Adherence to International Standards: Franance Health aligns its operational and clinical practices with internationally recognized healthcare standards, guaranteeing a high level of quality and safety for all services offered.
- Culturally Sensitive Care: Recognizing the diverse cultural tapestry of South Sudan, Franance Health providers are equipped to deliver care that is respectful of cultural beliefs and practices, fostering trust and facilitating better patient outcomes.
- Comprehensive Service Offering: From primary care to specialized medical services, Franance Health offers a wide spectrum of healthcare solutions, ensuring that patients can access a broad range of needs under one trusted umbrella.
Scope Of Work For Radiology Room Refurbishment & Fit-out Service
This Scope of Work (SOW) outlines the requirements for the refurbishment and fit-out of a radiology room, encompassing all necessary services to deliver a fully functional and compliant imaging suite. The project includes but is not limited to demolition, structural modifications, architectural finishes, MEP (Mechanical, Electrical, Plumbing) services, specialized radiology equipment installation provisions, and final commissioning. The objective is to create a safe, efficient, and state-of-the-art radiology environment.
| Item | Description | Standard Specifications / Requirements | Deliverable |
|---|---|---|---|
| Demolition & Waste Management | Removal of existing finishes, non-load-bearing walls, and fixtures as per design. | Compliance with local building codes, environmental regulations for waste disposal (e.g., hazardous materials handling). | Site cleared and ready for new construction. |
| Architectural Finishes | Installation of new walls, ceilings, flooring, doors, and integrated cabinetry. | Wall finishes to be durable, easy to clean, and potentially antimicrobial. Flooring to be seamless, antistatic, and slip-resistant. Doors to meet fire ratings and radiation shielding requirements. | Completed architectural fit-out. |
| Radiation Shielding | Installation of lead-lined walls, doors, and viewing windows. | Calculations and installation to comply with national and international radiation protection standards (e.g., NCRP, ICRP recommendations) and local regulatory body requirements. | Verified radiation shielding effectiveness. |
| MEP Services | Modifications and extensions to HVAC, electrical, plumbing, and medical gas systems. | HVAC: Maintain specific temperature and humidity levels for equipment and patient comfort, HEPA filtration. Electrical: Dedicated power circuits for imaging equipment, UPS backup. Plumbing: Water supply and drainage for ancillary areas. Medical Gases: As per hospital standards if applicable. | Functional MEP systems. |
| Lighting | Installation of general and task lighting within the radiology room. | Adequate illumination levels for general use and specific tasks. Consideration for dimmable controls for imaging procedures. | Installed and functional lighting system. |
| Imaging Equipment Provisions | Provision of structural supports, power outlets, data ports, and cable management for radiology equipment (e.g., X-ray, CT scanner, MRI, ultrasound). | Alignment with manufacturer specifications for each piece of equipment. Sufficient conduit and access points. | Prepared infrastructure for equipment installation. |
| Safety & Security | Installation of emergency call systems, fire detection and suppression systems, and access control. | Compliance with relevant safety codes and hospital protocols. | Integrated safety and security systems. |
| Testing & Commissioning | Comprehensive testing of all installed systems and components. | Verification against design specifications and performance criteria. Includes functional tests, load tests, and integration tests. | Fully commissioned and tested systems. |
| Cleanliness & Handover | Thorough cleaning of the entire refurbished area and handover of all documentation. | Site to be delivered in a pristine condition. Documentation to be complete, organized, and readily accessible. | Completed and accepted radiology room. |
Technical Deliverables
- As-built drawings of existing conditions.
- Detailed design drawings (architectural, structural, MEP, radiation shielding).
- Project schedule and progress reports.
- Method statements for all critical construction and installation activities.
- Quality control and assurance plan.
- Health and Safety plan.
- Material submittals and samples for approval.
- Commissioning reports for all installed systems and equipment.
- User manuals and O&M (Operations & Maintenance) documentation.
- Final handover documentation package.
- Post-occupancy evaluation report (optional, to be specified).
Service Level Agreement For Radiology Room Refurbishment & Fit-out Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Radiology Room Refurbishment & Fit-Out Service. This SLA is designed to ensure efficient and reliable execution of refurbishment and fit-out projects, minimizing disruption to radiology operations and maintaining a high standard of service delivery.
| Service Area | Response Time Target | Uptime Guarantee | Notes/Conditions |
|---|---|---|---|
| Initial Inquiry & Needs Assessment | Within 2 business days | N/A | Triggered by client request. |
| Site Survey & Preliminary Assessment | Within 5 business days of initial contact | N/A | Subject to client site accessibility. |
| Formal Proposal & Quotation Submission | Within 10 business days of site survey completion | N/A | Varies based on project complexity. |
| Design & Planning Approval Process | Client review period: 5 business days; Service provider revisions: 3 business days | N/A | Assumes timely client feedback. |
| On-site Refurbishment & Fit-Out Work Commencement | Within 5 business days of design & plan approval and contract signing | 98% (during active construction phase) | Uptime refers to the availability of the designated construction area for work. Excludes planned client-approved downtime for equipment installation or testing. |
| Milestone Deliveries (as per agreed project plan) | As per agreed schedule in project plan | N/A | Schedules are subject to change due to unforeseen circumstances, with proactive communication. |
| Rectification of Defects (identified during snagging/handover) | Within 3 business days for minor defects, 7 business days for major defects | N/A | Defects are categorized by mutual agreement. |
| Post-Completion Support & Warranty Period | Emergency response within 4 business hours; Non-emergency within 1 business day | N/A | Warranty period is defined in the main contract. Emergency refers to issues impacting patient care or safety. |
| Service Availability (for communication, queries, and reporting) | Business hours: 9 AM - 5 PM, Monday to Friday (excluding public holidays) | 100% during business hours | Service provider contact details will be clearly communicated. |
Key Performance Indicators (KPIs)
- Project Commencement Time
- Design & Planning Approval Time
- On-site Work Commencement Time
- Milestone Completion Times (as per project plan)
- Defect Rectification Time
- Post-Completion Support Availability
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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