IEC 62353 Recurrent Test Service (In-Service Testing) in South Sudan
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IEC 62353 Recurrent Test Service (In-Service Testing) High-standard technical execution following OEM protocols and local regulatory frameworks.
Ensuring Patient Safety Through Regular IEC 62353 Testing
Our IEC 62353 recurrent test service in South Sudan provides critical in-service testing for medical electrical equipment. This essential verification process rigorously checks for safety malfunctions, ensuring all devices meet stringent international standards and safeguarding patient well-being within healthcare facilities.
Proactive Equipment Management with IEC 62353 Compliance
We offer comprehensive IEC 62353 recurrent testing to help healthcare providers in South Sudan maintain their medical equipment's operational integrity. Our service goes beyond basic checks, identifying potential risks and preventing costly downtime through scheduled, in-service testing and adherence to international safety regulations.
Certified Reliability: IEC 62353 for Medical Device Performance
Elevate the reliability of your medical electrical equipment in South Sudan with our specialized IEC 62353 recurrent test service. We perform thorough in-service assessments to confirm that all devices continue to operate safely and effectively after installation, guaranteeing consistent performance and adherence to global medical device safety benchmarks.
What Is Iec 62353 Recurrent Test Service (In-service Testing) In South Sudan?
IEC 62353, titled "Medical electrical equipment - Routine tests after repair and measurements during technical or electrical checks," establishes the international standard for the recurrent testing of medical electrical equipment (MEE) while it is in service. In South Sudan, this service, often referred to as 'In-Service Testing' or 'Routine Testing,' is crucial for ensuring the continued safety and performance of medical devices throughout their operational lifespan. The standard outlines comprehensive procedures for electrical safety and functional testing to verify that MEE maintains its compliance with relevant safety regulations after it has been put into service, particularly after any repair or modification, or at predetermined intervals.
The service involves a systematic series of tests designed to detect potential hazards that may arise due to wear and tear, environmental factors, or previous maintenance activities. Key test categories include:
- Protective Earthing (Grounding) Resistance: Verification of the integrity of the protective earth connection to prevent electric shock.
- Enclosure Leakage Current: Measurement of current that may flow through the patient or operator to earth under normal and single-fault conditions.
- Touch Current: Measurement of current that may flow through the patient or operator under normal and single-fault conditions when touching accessible conductive parts.
- Insulation Resistance: Assessment of the insulation's effectiveness to prevent unintended current flow.
- Functional Tests: Verification that the MEE performs its intended medical function correctly and safely.
- Applied Part Leakage Current (if applicable): Measurement of leakage current flowing through the patient applied part.
This service is mandated for a wide range of healthcare facilities and entities that operate medical electrical equipment within South Sudan. The primary beneficiaries and stakeholders include:
- Hospitals and Clinics: All healthcare institutions, regardless of size or specialization, that utilize MEE.
- Diagnostic Laboratories: Facilities performing medical tests using specialized equipment.
- Rehabilitation Centers: Institutions employing therapeutic electrical equipment.
- Medical Device Manufacturers and Distributors: Those responsible for the initial sale and ongoing support of MEE.
- Biomedical Engineering Departments: In-house teams responsible for the maintenance and safety of medical equipment.
- Regulatory Bodies: Government agencies tasked with ensuring public health and safety standards within the healthcare sector.
Typical use cases for IEC 62353 recurrent testing in South Sudan encompass:
- Post-Repair Verification: Following any repair, refurbishment, or modification of MEE to confirm that safety and performance have not been compromised.
- Scheduled Maintenance Programs: Periodic testing at predetermined intervals (e.g., annually, biennially) as recommended by the manufacturer or determined by risk assessment.
- Pre-Use Assurance: Prior to deploying newly acquired or re-commissioned MEE to ensure initial compliance and safety.
- Incident Investigation: As part of the process to investigate the cause of any reported equipment malfunction or adverse event.
- Asset Management and Auditing: To maintain a documented record of equipment safety status for compliance and internal auditing purposes.
- Disaster Recovery and Reconstruction: In post-conflict or disaster-affected areas, ensuring the safety of essential medical infrastructure during rebuilding efforts.
| Stakeholder/Entity | Requirement/Benefit | Typical Application |
|---|---|---|
| Hospitals & Clinics | Ensures patient and staff safety; maintains operational integrity of medical devices; compliance with national health regulations. | Routine testing of all deployed MEE, post-repair checks, scheduled maintenance. |
| Diagnostic Laboratories | Guarantees accuracy and reliability of diagnostic equipment; prevents risks associated with electrical safety failures. | Testing of centrifuges, analysers, imaging equipment, etc. |
| Biomedical Engineering Departments | Provides a framework for standardized safety checks; facilitates efficient maintenance scheduling; reduces liability. | Implementation of comprehensive in-service testing protocols; documentation of test results. |
| Medical Device Manufacturers/Distributors | Supports product lifecycle management; offers a value-added service; ensures continued compliance of their products in the field. | Offering accredited testing services to their customers; providing guidance on testing intervals and procedures. |
| Regulatory Bodies | Facilitates oversight of medical device safety; establishes a baseline for compliance monitoring; protects public health. | Enforcement of safety standards; auditing of healthcare facility maintenance practices. |
Key Test Parameters in IEC 62353 Recurrent Testing
- Protective Earthing Resistance
- Enclosure Leakage Current
- Touch Current
- Insulation Resistance
- Functional Performance Verification
- Applied Part Leakage Current (where applicable)
Who Needs Iec 62353 Recurrent Test Service (In-service Testing) In South Sudan?
IEC 62353, the standard for Recurrent Test Service (In-Service Testing) of medical electrical equipment, is crucial for ensuring the safety and proper functioning of medical devices currently in use. In South Sudan, where healthcare infrastructure is developing and often operates under resource constraints, the reliable performance of medical equipment is paramount for patient care. This service is essential for healthcare facilities that utilize a wide range of medical electrical equipment, from basic diagnostic tools to complex life-support systems. Regular testing under IEC 62353 helps to identify potential electrical hazards, ensure accurate readings, and prevent equipment failures that could have severe consequences for patients.
| Target Customer Type | Key Departments/Functions Requiring Service | Rationale for Need |
|---|---|---|
| Government Hospitals and Health Centers | Operating Theaters, Intensive Care Units (ICUs), Emergency Departments, Radiology, Cardiology, General Wards, Laboratories | Ensuring patient safety during critical procedures, maintaining diagnostic accuracy, preventing equipment downtime in vital departments, compliance with potential future regulatory requirements. |
| Missionary and NGO Hospitals | All patient-facing departments, especially those providing essential services in remote areas | Reliability of equipment is critical for consistent healthcare delivery with limited resources, ensuring the safety of vulnerable patient populations, maximizing the lifespan of valuable equipment. |
| Private Hospitals and Clinics | Surgical suites, diagnostic imaging centers, outpatient clinics, physiotherapy departments | Maintaining high standards of patient care, reputation management, minimizing liability risks, ensuring efficient operational workflow. |
| Specialized Medical Centers (e.g., diagnostic imaging, maternity, surgical) | Radiology (X-ray, CT, MRI), Cardiology (ECG, Holter monitors), Obstetrics & Gynecology (ultrasound, fetal monitors), Surgery (anesthesia machines, ventilators, electrosurgical units) | High-risk equipment requires stringent safety checks to prevent harm to patients and ensure accurate diagnostic results, critical for specialized procedures. |
| Maternal and Child Health Clinics | Pediatric wards, neonatal intensive care units (NICUs), maternity wards | Protecting the health of the most vulnerable populations, ensuring the reliable functioning of incubators, ventilators, and other life-support equipment for infants. |
| Rural Health Posts and Community Health Centers | Basic diagnostic equipment (e.g., stethoscopes with electrical components, blood pressure monitors, basic centrifuges) | Ensuring the safety of essential medical devices used in underserved areas, extending the usability of limited equipment, preventing basic equipment failures. |
| Medical Training Institutions | Simulation labs, practical training workshops for nurses, technicians, and doctors | Ensuring that training equipment is safe for students to use and accurately reflects real-world clinical scenarios, building competent healthcare professionals. |
| Emergency Medical Services | Ambulances (defibrillators, ventilators, monitoring equipment), dispatch centers (communication equipment) | Critical for life-saving interventions in pre-hospital settings, ensuring the reliability of equipment used in mobile environments. |
Target Customers and Departments Requiring IEC 62353 Recurrent Test Service in South Sudan
- Government Hospitals and Health Centers
- Missionary and Non-Governmental Organization (NGO) Hospitals
- Private Hospitals and Clinics
- Specialized Medical Centers (e.g., diagnostic imaging, maternity, surgical)
- Maternal and Child Health Clinics
- Rural Health Posts and Community Health Centers
- Medical Training Institutions (for practical training equipment)
- Emergency Medical Services
Iec 62353 Recurrent Test Service (In-service Testing) Process In South Sudan
This document outlines the workflow for providing IEC 62353 recurrent test services (in-service testing) in South Sudan, from initial customer inquiry to the completion of the testing process. IEC 62353 is an international standard for the recurrent safety testing of medical electrical equipment.
| Phase | Key Steps | Description | Key Personnel/Departments Involved | Typical Timeline (Indicative) |
|---|---|---|---|---|
| 1. Inquiry and Initial Consultation | 1.1. Customer Inquiry | Healthcare facility or biomedical department contacts the service provider to request IEC 62353 recurrent testing for their medical equipment. | Customer (Facility Management, Biomedical Department), Service Provider (Sales/Inquiry Team) | 1-2 Business Days |
| 1.2. Needs Assessment & Information Gathering | Service provider gathers information about the equipment to be tested (type, model, quantity, location, previous test records, specific concerns). | Service Provider (Sales/Technical Team) | 2-3 Business Days | |
| 1.3. Technical Consultation | Discussion with the customer to clarify testing requirements, scope of work, and address any specific questions regarding IEC 62353 standards. | Service Provider (Technical Team), Customer (Biomedical Engineer) | 1-2 Business Days | |
| 2. Proposal and Quotation | 2.1. Service Proposal Preparation | Based on the gathered information, the service provider prepares a detailed proposal outlining the scope of work, testing methodology, deliverables, and compliance with IEC 62353. | Service Provider (Technical & Sales Team) | 2-3 Business Days |
| 2.2. Quotation Generation | A formal quotation is generated, detailing the costs associated with the testing services, including any travel, accommodation, or consumables. | Service Provider (Finance & Sales Team) | 1 Business Day | |
| 2.3. Proposal & Quotation Submission | The proposal and quotation are submitted to the customer for review and approval. | Service Provider (Sales Team), Customer (Procurement/Management) | 1 Business Day | |
| 3. Scheduling and Logistics | 3.1. Contract/Agreement Finalization | Upon customer acceptance, a formal contract or service agreement is signed, outlining terms and conditions. | Service Provider (Legal/Management), Customer (Legal/Management) | 2-5 Business Days (can vary) |
| 3.2. Test Schedule Development | A mutually agreeable testing schedule is created, considering the facility's operational needs and equipment availability. | Service Provider (Scheduling Team), Customer (Biomedical Department) | 2-3 Business Days | |
| 3.3. Logistics and Resource Allocation | Arrangements are made for personnel, testing equipment, calibration, travel, and accommodation for the testing team in South Sudan. | Service Provider (Logistics & Operations Team) | Varies based on travel requirements (e.g., 1-2 weeks lead time for international travel) | |
| 4. On-Site Testing Execution | 4.1. Pre-Testing Preparations | The testing team arrives on-site, sets up their equipment, and reviews the test plan and available documentation. | Service Provider (Testing Team) | Half Day - 1 Day |
| 4.2. IEC 62353 Testing Procedures | The team conducts all required tests according to the IEC 62353 standard, including visual inspection, protective earthing, insulation resistance, patient leakage currents, etc. | Service Provider (Testing Team) | Varies significantly based on equipment quantity and complexity (e.g., 1-5 days for a typical ward) | |
| 4.3. On-Site Calibration Checks | Ensuring all testing equipment is calibrated and functioning correctly before and during testing. | Service Provider (Testing Team) | Continuous | |
| 4.4. Defect Identification and Reporting | Any non-conformities or defects found during testing are identified, documented, and immediately communicated to the customer. | Service Provider (Testing Team), Customer (Biomedical Department) | Continuous during testing | |
| 5. Reporting and Documentation | 5.1. Test Data Analysis | All collected test data is analyzed and compiled. | Service Provider (Testing Team/Technical Lead) | 1-2 Business Days |
| 5.2. Test Report Generation | A comprehensive test report is prepared, detailing the equipment tested, test results, any identified defects, and recommendations for repair or further action. This report will include a 'Pass' or 'Fail' status for each tested equipment based on IEC 62353 compliance. | Service Provider (Technical Team/Report Writer) | 3-5 Business Days | |
| 5.3. Report Submission | The final test report is submitted to the customer for their records and action. | Service Provider (Admin/Sales Team), Customer (Biomedical Department) | 1 Business Day | |
| 6. Follow-up and Re-testing | 6.1. Customer Review and Action | The customer reviews the report and takes necessary actions for any failed equipment (e.g., repair). | Customer (Biomedical Department) | Varies |
| 6.2. Remedial Testing (if applicable) | If repairs are made, the service provider may be requested to perform remedial testing to verify the corrections. | Service Provider (Testing Team), Customer (Biomedical Department) | Dependent on repair time and re-testing scope | |
| 6.3. Scheduling Next Recurrent Test | Service provider and customer agree on the schedule for the next recurrent test cycle (typically annually or biannually depending on equipment and local regulations). | Service Provider (Sales/Scheduling), Customer (Biomedical Department) | Ongoing |
Recurrent Test Service Workflow (IEC 62353)
- Phase 1: Inquiry and Initial Consultation
- Phase 2: Proposal and Quotation
- Phase 3: Scheduling and Logistics
- Phase 4: On-Site Testing Execution
- Phase 5: Reporting and Documentation
- Phase 6: Follow-up and Re-testing
Iec 62353 Recurrent Test Service (In-service Testing) Cost In South Sudan
The cost of IEC 62353 recurrent testing services (in-service testing) in South Sudan can vary significantly due to several pricing factors. These tests are crucial for ensuring the safety and proper functioning of medical electrical equipment, and their implementation is often mandated by regulatory bodies. While specific published price lists are scarce due to the nascent nature of formalized medical equipment maintenance and testing infrastructure in South Sudan, we can outline the key drivers that would influence such costs and provide estimated ranges based on regional market dynamics and the nature of the service.
| Service Scope | Estimated Cost Range (South Sudanese Pound - SSP) |
|---|---|
| Single Basic Medical Device (e.g., Blood Pressure Monitor, Thermometer): | 15,000 - 40,000 SSP |
| Single Intermediate Medical Device (e.g., ECG Machine, Pulse Oximeter): | 30,000 - 75,000 SSP |
| Single Complex Medical Device (e.g., Ventilator, Defibrillator): | 75,000 - 150,000+ SSP |
| Small Clinic/Ward (5-10 Devices - mix of types): | 250,000 - 600,000 SSP (per visit) |
| Medium Hospital (20-50 Devices - mix of types): | 750,000 - 2,000,000+ SSP (per visit) |
| Large Hospital/Facility (50+ Devices - mix of types): | Negotiated based on scope, potentially multi-million SSP (per visit) |
| Additional Travel/Logistics Surcharge (Remote Areas): | 50,000 - 200,000+ SSP (per day/trip, depending on distance) |
Pricing Factors for IEC 62353 Recurrent Test Service in South Sudan:
- Type and Complexity of Medical Equipment: The more sophisticated and numerous the medical devices to be tested, the higher the overall cost. Testing a simple ECG machine will be less expensive than a complex MRI scanner or an operating theatre suite.
- Number of Devices: A bulk testing agreement for a larger quantity of equipment will typically offer a lower per-unit cost compared to testing individual devices.
- Location and Accessibility: Testing services in remote or difficult-to-access areas of South Sudan will incur higher travel and logistical costs for the testing team and their equipment.
- Testing Equipment and Calibration: The cost of specialized IEC 62353 compliant testing equipment and its regular calibration contributes to the service provider's overhead, which is passed on to the client.
- Technician Expertise and Availability: Highly skilled and certified technicians are in demand. The availability of such personnel in South Sudan can influence pricing.
- Urgency of Service: Emergency or expedited testing services will likely command a premium over scheduled or routine testing.
- Service Provider's Overhead and Profit Margin: This includes administrative costs, insurance, training, and the desired profit margin of the service provider.
- Regulatory Requirements and Reporting: The level of detail required in the test reports and any associated administrative fees for documentation can add to the cost.
- Consumables and Minor Repairs: If the testing reveals minor issues that can be addressed with simple consumables during the test, this might be included or charged separately.
Affordable Iec 62353 Recurrent Test Service (In-service Testing) Options
Ensuring medical device safety through regular in-service testing (recurrent testing) is a critical regulatory requirement, often mandated by standards like IEC 62353. Affordable options are available for healthcare facilities to maintain compliance without straining their budgets. Understanding value bundles and implementing cost-saving strategies can significantly reduce the financial burden associated with these essential services.
| Cost-Saving Strategy | Description | Potential Savings |
|---|---|---|
| Scheduled vs. Ad-Hoc Testing | Scheduling recurrent tests in advance, especially during off-peak periods, can often secure better pricing from service providers. Avoid last-minute requests which may incur premium charges. | 5-15% |
| Negotiating Contracts | Don't accept initial quotes. Thoroughly research providers and negotiate contract terms, including pricing, service level agreements (SLAs), and payment schedules. | 10-20% |
| In-House Training & Basic Checks | Train biomedical staff to perform basic safety checks and pre-testing procedures. This can reduce the workload for external testers and potentially lower their fees. | Variable (depending on in-house capabilities) |
| Long-Term Contracts | Committing to longer-term contracts (e.g., 2-3 years) can often unlock significant discounts from service providers. | 15-25% |
| Provider Comparison and RFPs | Obtain multiple quotes and issue Requests for Proposals (RFPs) to solicit competitive bids. This encourages providers to offer their best pricing. | 10-20% |
| Leveraging Technology | Explore providers who utilize efficient testing equipment and streamlined workflows, which can translate to lower operational costs and thus, lower service fees. | 5-10% |
| Consolidating Service Providers | If multiple departments or facilities are using different service providers, consolidating to one or a few preferred vendors can lead to better bulk pricing and simplified management. | 10-15% |
Understanding Value Bundles:
- Tiered Service Packages: Providers often offer different levels of service to cater to varying needs and budgets. These might include basic compliance checks, comprehensive safety assessments, or full-service maintenance contracts that encompass recurrent testing.
- Volume Discounts: For facilities with a large inventory of medical devices, negotiating discounts based on the number of devices tested or the frequency of testing can lead to substantial savings.
- Bundled Equipment Types: Some providers offer specialized bundles for testing specific categories of medical equipment (e.g., patient monitors, defibrillators), which can be more cost-effective than individual testing.
- Integrated Maintenance Plans: Pairing recurrent testing with preventative maintenance or repair services can create a holistic solution, often at a reduced overall cost compared to procuring these services separately.
- Software and Reporting Features: Value bundles may include advanced reporting tools, asset management software integration, or digital record-keeping capabilities, adding significant value beyond just the testing itself.
Verified Providers In South Sudan
In South Sudan, identifying healthcare providers with verifiable credentials is paramount for ensuring quality and trustworthy medical services. Franance Health stands out as a leading organization committed to this principle, offering a network of thoroughly vetted healthcare professionals and facilities. Their rigorous credentialing process ensures that all affiliated providers meet the highest standards of education, training, licensing, and ethical practice. This meticulous approach provides patients with the confidence and peace of mind knowing they are receiving care from qualified and reputable experts. Choosing Franance Health means opting for a healthcare experience where integrity, competence, and patient safety are the absolute priorities.
| Provider Type | Franance Health Verification Criteria | Benefit to Patients |
|---|---|---|
| Doctors | Medical Degree, Licensing Board Registration, Specialty Certifications, Continuing Medical Education (CME) records, Peer Reviews. | Access to experienced and qualified medical specialists for accurate diagnosis and effective treatment. |
| Nurses | Nursing Diploma/Degree, National Nursing Council Registration, Specialty Training Certificates, Performance Reviews. | Reliable and skilled nursing care, ensuring proper patient monitoring and support. |
| Hospitals/Clinics | Government Health Ministry Accreditation, Evidence of proper infrastructure and equipment, Compliance with safety and hygiene standards, Qualified staff ratios. | Safe and well-equipped medical facilities offering a comprehensive range of services. |
| Specialized Therapists (e.g., Physiotherapists, Mental Health Counselors) | Relevant Degree/Diploma, Professional Body Membership, Clinical Experience, Ongoing Professional Development. | Access to specialized therapeutic interventions for specific health needs. |
Why Franance Health Credentials Matter:
- Ensures providers have legitimate medical licenses and certifications.
- Verifies educational background and specialized training.
- Confirms adherence to professional ethical standards and best practices.
- Reduces the risk of seeking care from unqualified individuals.
- Promotes patient safety and well-being.
- Fosters trust and confidence in the healthcare system.
Scope Of Work For Iec 62353 Recurrent Test Service (In-service Testing)
This Scope of Work (SOW) outlines the requirements for providing recurrent testing services for medical electrical equipment (MEE) in accordance with IEC 62353 'Medical electrical equipment – Tests after repair and routine tests'. The objective is to ensure the continued safety and performance of MEE during its operational life, as mandated by regulatory bodies and manufacturers' recommendations.
| Activity/Deliverable | Description | Standard Specification | Frequency | Responsibility |
|---|---|---|---|---|
| Recurrent Testing of Medical Electrical Equipment (MEE) | Performing in-service tests on MEE to verify safety and performance parameters as per IEC 62353. | IEC 62353: Medical electrical equipment – Tests after repair and routine tests. | Annually, or as per manufacturer's recommendation or risk assessment. | Service Provider (with qualified technicians) |
| Visual Inspection | Thorough examination of the MEE for any signs of physical damage, wear and tear, missing components, or inappropriate modifications. | IEC 62353 (Section 5.1) | Prior to electrical testing. | Service Provider |
| Protective Earthing Test | Measurement of protective earth continuity resistance to ensure effective earthing of the enclosure. | IEC 62353 (Section 5.2.1) | As per IEC 62353 requirements. | Service Provider |
| Enclosure Leakage Current Test | Measurement of touch current flowing through the enclosure under normal and single-fault conditions. | IEC 62353 (Section 5.2.2) | As per IEC 62353 requirements. | Service Provider |
| Patient Leakage Current Test (applied parts) | Measurement of touch current flowing from applied parts to earth under normal and single-fault conditions. | IEC 62353 (Section 5.2.3) | As per IEC 62353 requirements. | Service Provider |
| Patient Auxiliary Current Test | Measurement of auxiliary current flowing through applied parts under normal and single-fault conditions. | IEC 62353 (Section 5.2.4) | As per IEC 62353 requirements. | Service Provider |
| Insulation Resistance Test | Measurement of insulation resistance between conductive parts and earth. | IEC 62353 (Section 5.2.5) | As per IEC 62353 requirements. | Service Provider |
| Functional Performance Tests | Verification of key operational parameters and functions of the MEE as specified by the manufacturer. | Manufacturer's Instructions for Use (IFU) and relevant IEC standards (e.g., IEC 60601 series). | As specified by manufacturer and risk assessment. | Service Provider |
| Test Report Generation | Detailed documentation of all performed tests, including measured values, pass/fail status, equipment used, and technician details. | IEC 62353 (Section 6) | Upon completion of testing for each device. | Service Provider |
| Certification/Labeling | Application of a test compliance label on the MEE indicating the date of test, next due date, and performing technician's identification. | IEC 62353 (Section 5.6) | Upon successful completion of all tests. | Service Provider |
| Defect Reporting | Immediate notification to the client's biomedical department of any identified defects or MEE failures. | N/A (Client Procedure) | As soon as a defect is identified. | Service Provider |
| Calibration of Test Equipment | Ensuring all test equipment used is within its calibration period and traceable to national/international standards. | ISO/IEC 17025 and relevant national metrology institute requirements. | As per calibration schedules. | Service Provider |
Objectives
- Verify the safety of MEE against electrical hazards (e.g., leakage currents, protective earthing).
- Confirm the functional performance of MEE remains within specified limits.
- Identify any degradation or faults that may have occurred since the last test or during installation.
- Provide documented evidence of compliance with IEC 62353.
- Support the overall patient safety and risk management program within the healthcare facility.
Service Level Agreement For Iec 62353 Recurrent Test Service (In-service Testing)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the IEC 62353 Recurrent Test Service (In-Service Testing). This service ensures that medical electrical equipment continues to meet safety standards after it has been placed in service, in accordance with the IEC 62353 standard.
| Service Component | Response Time Guarantee | Uptime Guarantee | Definition |
|---|---|---|---|
| Initial Service Request Acknowledgement | Within 4 Business Hours | N/A | Time from customer submission of a test request to acknowledgement by the service provider. |
| Test Scheduling Confirmation | Within 1 Business Day | N/A | Time from acknowledgement to confirmation of a scheduled test slot for the equipment. |
| On-site Technician Arrival (for scheduled tests) | Within 30 Minutes of Scheduled Time | N/A | Time from the scheduled start of the on-site test to the arrival of the certified technician. |
| Testing Service Availability | N/A | 99.5% per calendar month | The percentage of time the testing service is operational and available to perform scheduled tests. Excludes scheduled maintenance and Force Majeure events. |
| Test Report Generation | Within 2 Business Days of Test Completion | N/A | Time from the completion of the IEC 62353 recurrent test to the delivery of the final test report to the customer. |
| Urgent Test Request (Equipment Failure/Critical Patient Impact) | Within 2 Business Hours (Acknowledgement), On-site within 6 Business Hours | N/A | For critical situations requiring immediate attention, this defines the expedited response for acknowledgement and on-site attendance. |
Service Objectives
- To ensure timely and efficient execution of IEC 62353 recurrent tests.
- To minimize disruption to clinical operations by adhering to agreed-upon response times.
- To provide a reliable service with high availability for testing equipment.
- To maintain the safety and compliance of medical electrical equipment in use.
Frequently Asked Questions
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