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MRI RF Cage (Faraday Cage) Installation & Testing Service in South Africa
Engineering Excellence & Technical Support
MRI RF Cage (Faraday Cage) Installation & Testing Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Precision RF Shielding
Our Faraday cage installations utilize state-of-the-art conductive materials and meticulous sealing techniques to achieve optimal Radio Frequency (RF) attenuation, ensuring signal integrity and compliance with stringent MRI equipment specifications across South Africa. We guarantee a superior RF barrier crucial for diagnostic accuracy.
Advanced RF Testing & Certification
We employ calibrated, industry-standard RF leakage detection equipment to perform comprehensive site surveys and post-installation testing. Our rigorous testing protocols identify and rectify any RF ingress points, providing you with detailed reports and certification that meet international safety and performance standards for MRI facilities nationwide.
Expert Bespoke Installation
Leveraging extensive experience in South African healthcare environments, our certified technicians deliver bespoke MRI RF cage installations tailored to your specific facility layout and equipment needs. We manage every aspect from design consultation to final commissioning, minimizing disruption and ensuring a secure, long-lasting RF shielding solution.
What Is Mri Rf Cage (Faraday Cage) Installation & Testing Service In South Africa?
The MRI Radio Frequency (RF) Cage, commonly referred to as a Faraday Cage in this context, installation and testing service in South Africa encompasses the specialized design, construction, and verification of a shielded enclosure to mitigate electromagnetic interference (EMI) within Magnetic Resonance Imaging (MRI) suites. This service ensures the integrity of the MRI scanner's sensitive magnetic fields and RF pulse transmissions by attenuating external RF signals and preventing RF leakage from the scanner itself. The installation involves meticulous construction using highly conductive materials, typically copper or aluminum, to form a continuous, grounded barrier. Testing is a critical phase, employing calibrated RF field strength meters and specialized software to confirm that the cage meets stringent attenuation specifications across the relevant frequency spectrum (typically from kilohertz to gigahertz). This verification process is essential for achieving diagnostic image quality and ensuring patient and operator safety from potential RF exposure hazards.
| Service Component | Description | Purpose/Benefit |
|---|---|---|
| Site Survey & RF Audit | Assessment of existing RF environment, potential interference sources, and architectural constraints. | Informs optimal cage design and placement. |
| Shielding Material Installation | Application of conductive materials (e.g., copper sheeting, aluminum panels) to walls, ceiling, and floor. | Forms the primary barrier against RF ingress/egress. |
| RF Shielded Doors & Windows | Installation of specialized doors and windows designed to maintain RF integrity when closed. | Allows access while preserving shielding effectiveness. |
| Waveguide & Filter Integration | Installation of RF-shielded ventilation and electrical conduit penetrations with appropriate filters. | Prevents RF leakage through service openings. |
| Post-Installation Attenuation Testing | Measurement of RF field strength reduction across a defined frequency range using calibrated equipment. | Validates compliance with regulatory and performance standards. |
| Shielding Effectiveness Verification | Confirmation that the cage achieves the required decibel (dB) attenuation for reliable MRI operation. | Ensures diagnostic image quality and patient safety. |
Key Aspects of MRI RF Cage Installation & Testing Service:
- Design & Engineering: Site-specific analysis, architectural integration, and structural design of the RF shield.
- Material Selection: Utilization of high-conductivity, non-ferrous materials such as copper or aluminum sheets, mesh, or perforated panels.
- Construction & Fabrication: Precision fabrication and installation of the RF enclosure, including doors, windows (with RF shielding), ventilation, and conduit penetrations, ensuring electrical continuity.
- Grounding & Bonding: Comprehensive grounding and bonding of all conductive elements to establish a single equipotential plane.
- RF Seal Integrity: Sealing of all joints, seams, and penetrations to prevent RF leakage.
- Attenuation Testing: Pre- and post-installation RF attenuation measurements at specified frequencies to verify compliance with established standards (e.g., IEC 60601-1 series, ACR guidelines).
- Leakage Detection: Identification and remediation of any RF leakage points within the enclosure.
- Certification & Documentation: Provision of detailed test reports, certifications, and as-built documentation.
- Maintenance & Re-testing: Periodic maintenance and re-testing to ensure continued compliance over the lifespan of the MRI equipment.
Who Needs Mri Rf Cage (Faraday Cage) Installation & Testing Service In South Africa?
MRI RF Cage (Faraday Cage) Installation & Testing Service in South Africa is crucial for a wide range of healthcare facilities and research institutions. These specialized installations are designed to shield sensitive MRI equipment from external radio frequency interference, ensuring accurate and reliable diagnostic imaging. Without a properly functioning RF cage, MRI scans can be compromised by noise, leading to misdiagnoses and necessitating repeat procedures. The service is vital for organizations that operate or plan to operate MRI scanners, from small private clinics to large public hospitals and advanced research centers.
| Customer Segment | Key Departments/Users | Reasons for Need |
|---|---|---|
| Hospitals (Public & Private) | Radiology Department, Neurology Department, Cardiology Department, Oncology Department, Orthopedics Department, Research & Development Units | Essential for accurate MRI diagnostics, patient care, research protocols, and compliance with imaging standards. |
| Radiology Clinics & Imaging Centers | Radiology Department, Technologists, Radiologists | Primary service providers of MRI imaging, requiring reliable and high-quality scans for diagnosis and revenue generation. |
| Specialized Medical Centers | Neurologists, Oncologists, Cardiologists, Orthopedic Surgeons (using MRI for pre-operative planning and post-operative assessment) | Require precise imaging for complex patient cases and advanced treatment planning. |
| Research Institutions & Universities | Medical Researchers, Neuroscientists, Biomedical Engineers, Clinical Trial Coordinators | Crucial for conducting advanced medical research, developing new imaging techniques, and ensuring the integrity of research data. |
| Veterinary Hospitals | Veterinarians, Veterinary Radiologists, Veterinary Technicians | Increasing use of MRI in animal healthcare for accurate diagnosis and treatment of complex conditions in animals. |
| Medical Equipment Installers & Integrators | Project Managers, Installation Technicians, Service Engineers | Need reliable RF cage installation and testing to successfully integrate and commission new MRI systems for their clients. |
Target Customers and Departments Requiring MRI RF Cage Installation & Testing in South Africa
- Hospitals (Public & Private)
- Radiology Clinics & Imaging Centers
- Specialized Medical Centers (e.g., Oncology, Neurology, Cardiology)
- Research Institutions & Universities with Medical Imaging Capabilities
- Veterinary Hospitals with MRI Units
- Medical Equipment Installers & Integrators
Mri Rf Cage (Faraday Cage) Installation & Testing Service Process In South Africa
This document outlines the comprehensive workflow for MRI RF Cage (Faraday Cage) installation and testing services in South Africa, from the initial client inquiry to final project execution and certification. Our process is designed to ensure minimal disruption, optimal performance, and adherence to stringent medical and technical standards.
| Phase | Key Activities | Deliverables | Responsible Party |
|---|---|---|---|
| Inquiry & Consultation | Receive inquiry, initial discussion, preliminary assessment | Understanding of scope, preliminary advice | Client, Service Provider |
| Site Survey & Assessment | On-site measurements, interference identification, structural analysis | Detailed site report, feasibility assessment | Service Provider |
| Proposal & Quotation | Develop proposal, cost breakdown, present to client | Formal proposal, detailed quotation | Service Provider |
| Contract & Planning | Sign contract, project kick-off, detailed scheduling | Signed contract, project plan, schedule | Client, Service Provider |
| Design & Fabrication | RF cage design, material procurement, component fabrication | Approved designs, fabricated components | Service Provider |
| Installation | On-site construction, shielding, filter integration, grounding | Completed RF cage structure, integrated systems | Service Provider |
| Pre-Testing | Visual inspection, continuity checks | Inspection reports | Service Provider |
| RF Testing | RF attenuation measurements, spectrum analysis | Detailed RF test reports | Service Provider |
| Integrated Testing | MRI system operation verification within the cage | System performance report | Service Provider, MRI Vendor |
| Handover & Certification | Document submission, certification issuance, staff training | RF Shielding Certificate, project documentation, training session | Service Provider |
| Post-Installation | Ongoing support, maintenance, re-testing | Maintenance agreements, support services | Service Provider |
MRI RF Cage Installation & Testing Service Workflow (South Africa)
- 1. Initial Inquiry & Consultation:
- Client contacts us with a requirement for MRI RF cage services (new installation, upgrade, or testing).
- Initial discussion to understand project scope, existing infrastructure, MRI model, and desired timeline.
- Preliminary assessment of site suitability and potential challenges.
- Provision of introductory information on our services and capabilities.
- 2. Site Survey & Detailed Assessment:
- Our specialized technical team conducts a thorough on-site survey.
- Measurements of the MRI room dimensions, structural integrity, and existing electrical/mechanical systems.
- Identification of potential RF interference sources and signal pathways.
- Assessment of access points, ventilation, and power requirements.
- Detailed documentation of the existing environment.
- 3. Proposal & Quotation:
- Based on the site survey and consultation, a detailed proposal is prepared.
- Includes scope of work, materials specification, installation plan, testing methodology, timelines, and cost breakdown.
- Proposal is presented to the client for review and discussion.
- Amendments and clarifications are made to align with client expectations.
- 4. Contract & Project Planning:
- Upon acceptance of the proposal, a formal contract is signed.
- Project kick-off meeting with the client and our project management team.
- Detailed project schedule is developed, including timelines for material procurement, installation phases, and testing.
- Coordination with client's facilities management, IT, and MRI vendor.
- 5. RF Cage Design & Fabrication (if applicable):
- For new installations or major upgrades, custom RF cage design is undertaken.
- Compliance with international standards (e.g., IEC 60601-1-2) and local regulations.
- Fabrication of RF shielding panels, doors, windows, and filters.
- Quality control checks during the fabrication process.
- 6. Installation & Construction:
- Mobilization of our skilled installation team to the site.
- Preparation of the MRI room, including necessary demolition or modifications.
- Installation of the RF shielding panels, ensuring a continuous and sealed enclosure.
- Installation of RF-shielded doors, windows, and ventilation systems.
- Integration of RF filters for power, data, and medical gas lines.
- Grounding and bonding of the RF cage structure.
- Clean-up and waste removal.
- 7. Pre-Testing & Verification:
- Initial visual inspection for any construction defects or gaps.
- Continuity testing of the RF shielding panels and seams.
- Verification of door seals and latching mechanisms.
- 8. RF Performance Testing:
- Comprehensive testing using specialized RF measurement equipment.
- Measurement of RF attenuation across a wide spectrum of frequencies relevant to MRI operation.
- Testing conducted according to established protocols (e.g., IEC 60601-1-2).
- Generation of detailed test reports documenting RF attenuation levels.
- 9. Integrated System Testing:
- In collaboration with the MRI vendor, testing of the MRI system within the shielded environment.
- Verification of proper MRI operation without RF interference.
- Assessment of image quality and diagnostic capabilities.
- 10. Final Handover & Certification:
- Presentation of comprehensive project documentation, including installation records and RF testing reports.
- Issuance of an RF Shielding Certification, confirming compliance with relevant standards.
- Training for facility staff on the operation and maintenance of the RF cage.
- Final project sign-off and handover.
- 11. Post-Installation Support & Maintenance:
- Offer of ongoing maintenance contracts and periodic re-testing.
- Technical support for any post-installation queries or issues.
- Planned preventative maintenance to ensure sustained RF shielding integrity.
Mri Rf Cage (Faraday Cage) Installation & Testing Service Cost In South Africa
The cost of installing and testing an MRI RF Cage (Faraday Cage) in South Africa is a significant investment influenced by several critical factors. These cages are essential for MRI suites to prevent external electromagnetic interference from compromising image quality and to contain the RF emitted by the MRI scanner itself, protecting the surrounding environment. The pricing can vary widely based on the project's complexity, the specific requirements of the MRI equipment, the size of the room, and the chosen contractor. It's crucial to obtain detailed quotes from reputable South African companies specializing in RF shielding for medical facilities.
| Service Component | Estimated Cost Range (ZAR) | Notes |
|---|---|---|
| RF Cage Installation (Materials & Labour) | R 250,000 - R 1,000,000+ | Highly variable based on size, complexity, and materials. Smaller, simpler installations may be at the lower end. |
| RF Shielded Doors & Windows | R 30,000 - R 150,000+ per door/window | Depends on size, automation, and shielding specifications. Single doors can be a significant cost. |
| RF Shielded Ventilation & Filters | R 15,000 - R 75,000+ | Includes waveguides and specialized filters for HVAC and other essential services. |
| RF Testing & Certification | R 40,000 - R 150,000+ | Crucial for compliance and performance validation. May involve site visits from international experts for very high-spec requirements. |
| Total Estimated Project Cost | R 335,000 - R 1,375,000+ | This is a broad range. A typical mid-sized MRI suite installation and testing could fall within R 500,000 - R 900,000. Complex, high-performance requirements can easily push this much higher. |
Key Factors Influencing MRI RF Cage Installation & Testing Costs:
- Size and Complexity of the Cage: Larger rooms and more intricate cage designs (e.g., incorporating multiple doorways, specialized ventilation, or complex cable penetrations) will naturally incur higher material and labor costs.
- Material Selection: The type and quality of RF shielding materials used (e.g., copper, aluminum, specialized RF-absorbing materials) significantly impact the overall price. Different materials offer varying levels of attenuation.
- RF Shielding Performance Requirements: The required dB (decibel) attenuation level as specified by the MRI manufacturer or international standards will dictate the engineering and materials needed, influencing cost.
- Site Preparation and Existing Infrastructure: If the existing building structure requires significant modification to accommodate the cage, or if special measures are needed for electrical grounding and ventilation, costs will increase.
- Penetrations and Shielded Components: The number and type of RF-shielded doors, windows, ventilation grilles, and signal/power line filters (waveguides) add to the expense. Each penetration requires careful design and installation to maintain shielding integrity.
- Testing and Certification: Comprehensive RF testing using specialized equipment (e.g., spectrum analyzers) to verify performance against specifications is a mandatory and often costly part of the process. Certification by a qualified body also adds to the price.
- Labor Costs and Contractor Expertise: The hourly rates of skilled technicians and engineers, along with the overall labor required for the installation, are a major component. Experienced and certified contractors may command higher rates but offer greater assurance of quality.
- Geographic Location within South Africa: While not always a primary driver, transportation and logistics costs for materials and personnel can slightly vary depending on the project's location.
- Project Timeline and Urgency: Expedited projects might incur additional charges for overtime or priority scheduling.
Affordable Mri Rf Cage (Faraday Cage) Installation & Testing Service Options
This document outlines affordable MRI Radio Frequency (RF) Cage (Faraday Cage) installation and testing service options. We understand the significant investment an MRI suite represents and aim to provide cost-effective solutions for ensuring optimal RF shielding performance without compromising quality. Our services cater to new installations, upgrades, and routine maintenance, focusing on delivering reliable RF shielding essential for diagnostic accuracy and equipment longevity.
| Service/Bundle | Key Features | Cost-Saving Benefit | Ideal For |
|---|---|---|---|
| Basic Installation & Standard Testing | Professional cage installation, signal integrity checks, basic shielding effectiveness verification. | Competitive pricing for initial setup. | New MRI installations requiring fundamental RF shielding. |
| Premium Installation & Full Spectrum Testing | Enhanced installation with advanced materials, comprehensive multi-frequency shielding analysis, detailed performance reports. | Long-term performance assurance, reduced risk of future issues. | High-performance MRI suites, facilities demanding the highest diagnostic accuracy. |
| Annual RF Cage Health Check | On-site inspection, minor repair, and re-testing of shielding effectiveness. | Prevents costly breakdowns, maintains optimal imaging quality, avoids downtime. | All MRI facilities needing routine upkeep and compliance verification. |
| RF Noise Mitigation Consultation | Assessment of RF interference sources, recommendations for additional shielding or filtering. | Improves image quality, reduces artifacting, enhances diagnostic confidence. | Facilities experiencing image artifacts or unexplained performance issues. |
| Emergency Service & Repair | Rapid response for unexpected RF cage failures or performance degradation. | Minimizes downtime and associated revenue loss. | Any facility experiencing urgent RF shielding problems. |
Value-Added Bundles & Cost-Saving Strategies
- {"title":"Comprehensive Installation & Initial Testing Bundle","description":"This bundle includes professional installation of your RF cage, complete with all necessary materials and labor. It also encompasses thorough initial testing to verify shielding effectiveness across the specified frequency ranges, ensuring compliance with medical standards. This integrated approach reduces coordination issues and often provides a cost advantage over separate service engagements."}
- {"title":"Preventative Maintenance & Performance Verification Package","description":"Regular maintenance is crucial for maintaining optimal RF shielding. This package offers scheduled site visits for inspection, minor repairs, and re-testing of the RF cage. Proactive identification and resolution of potential issues prevent costly downtime and ensure consistent MRI performance over the long term. This can be bundled with annual software updates for your MRI equipment for further savings."}
- {"title":"Shielding Upgrade & Retrofitting Services","description":"For existing facilities experiencing performance degradation or needing to accommodate new MRI technology, our upgrade and retrofitting services provide a cost-effective solution. We assess your current setup and recommend the most efficient upgrades, minimizing disruption and maximizing the return on your investment. Consider combining this with an RF noise mitigation study for a holistic solution."}
- {"title":"Remote Monitoring & Diagnostics Add-on","description":"Integrate remote monitoring capabilities for your RF cage. This allows for continuous assessment of shielding integrity and early detection of anomalies, potentially averting major issues. This can reduce the frequency of on-site visits, leading to significant cost savings on emergency call-outs."}
- {"title":"Extended Service Agreements","description":"Opting for an extended service agreement can lock in current pricing, protect against future price increases, and ensure priority scheduling for your RF cage maintenance and testing needs. This provides budget predictability and peace of mind."}
- {"title":"Bundled Service & Equipment Procurement","description":"Inquire about potential discounts when bundling RF cage services with the procurement of other complementary MRI suite components or services from our partners. Strategic partnerships allow us to offer integrated solutions at competitive prices."}
Verified Providers In South Africa
In South Africa's evolving healthcare landscape, the identification and verification of trusted medical providers are paramount for ensuring quality patient care. Franance Health stands out as a beacon of reliability, meticulously vetting its network of healthcare professionals and facilities. This rigorous credentialing process goes beyond basic registration, focusing on a comprehensive evaluation of expertise, ethical conduct, and patient satisfaction. By choosing Franance Health-verified providers, patients gain access to a curated selection of the best healthcare options available, offering peace of mind and a commitment to exceptional medical outcomes.
| Credentialing Aspect | Franance Health's Focus | Benefit to Patients |
|---|---|---|
| Medical Licensing & Registration | Verifies current and valid professional licenses and registrations with relevant South African regulatory bodies. | Ensures providers are legally qualified to practice medicine. |
| Professional Qualifications & Specialization | Confirms educational background, degrees, and postgraduate training in specific medical fields. | Connects patients with specialists possessing the precise expertise they require. |
| Experience & Clinical Competence | Assesses years of practice, surgical outcomes (where applicable), and peer reviews to gauge practical proficiency. | Identifies practitioners with a proven track record of successful patient care. |
| Ethical Standards & Professional Conduct | Reviews disciplinary records and adherence to medical ethics guidelines. | Guarantees that providers operate with integrity and respect patient rights. |
| Facility Accreditation & Standards (for clinics/hospitals) | Ensures healthcare facilities meet safety regulations, hygiene standards, and operational efficiency. | Provides access to well-equipped and safe environments for treatment. |
| Continuing Professional Development (CPD) | Confirms that providers are actively engaged in ongoing learning to stay abreast of medical advancements. | Ensures patients receive care based on the latest medical knowledge and techniques. |
Why Franance Health Verification Matters
- Unwavering Commitment to Quality: Franance Health implements stringent standards for all its verified providers, ensuring they meet and exceed industry benchmarks.
- Expertise You Can Trust: We meticulously assess the qualifications, specializations, and ongoing professional development of every healthcare professional.
- Ethical Practice Assurance: Franance Health prioritizes providers who demonstrate the highest levels of integrity, patient confidentiality, and ethical medical practice.
- Patient-Centric Approach: Our verification process includes factors related to patient experience, aiming to connect you with providers known for their empathy and clear communication.
- Streamlined Access to Excellence: By leveraging Franance Health's verified network, you save time and reduce the risk of encountering substandard care.
- Peace of Mind: Knowing your healthcare provider has undergone rigorous scrutiny by a trusted entity like Franance Health provides invaluable reassurance.
Scope Of Work For Mri Rf Cage (Faraday Cage) Installation & Testing Service
This Scope of Work (SOW) outlines the requirements for the installation and testing of an MRI Radiofrequency (RF) Cage (also known as a Faraday Cage) at the specified facility. The objective is to ensure a fully functional and compliant RF cage that meets all relevant medical and technical standards for MRI operation.
| Deliverable | Description | Standard Specification/Reference | Acceptance Criteria |
|---|---|---|---|
| Detailed Design and Engineering Drawings | Comprehensive architectural and engineering drawings detailing the RF cage structure, materials, shielding layout, door/window specifications, and all integration points. | Adherence to provided architectural plans and MRI manufacturer's RF cage specifications. Compliance with local building codes. | Drawings approved by the client and MRI manufacturer prior to fabrication. All dimensions and specifications match approved plans. |
| Fabricated RF Cage Components | All structural and shielding components for the RF cage, manufactured off-site or on-site as per approved designs. | High-quality, non-ferrous materials (e.g., copper, aluminum) with specified shielding effectiveness. Material certifications provided. | Components delivered to site free of damage. Materials meet specified thickness and conductivity requirements. |
| Installed RF Cage Structure | Erection and assembly of the RF cage structure within the designated MRI suite. | Secure and robust construction. Joints and seams properly sealed for RF integrity. Adherence to structural load requirements. | Structure is plumb, level, and securely fastened. No gaps or breaches in the shielding integrity during assembly. |
| RF Shielding Effectiveness | Application of RF shielding materials to walls, ceiling, and floor to achieve the required attenuation across the relevant frequency spectrum (typically 0.01 MHz to 10 GHz). | Minimum shielding effectiveness of 100 dB as per IEEE Std 299, IEC 60371, or MRI manufacturer's specific requirements. Tested using calibrated equipment. | Measured shielding effectiveness meets or exceeds specified dB values at all tested frequencies across the cage. |
| Waveguide & Filter Installation | Installation of RF-tight waveguides for ventilation and necessary filters for power and data lines entering/exiting the cage. | Waveguides must be properly terminated and sealed. Filters must be rated for the required shielding effectiveness and frequency range. | All penetrations are RF-tight. Filters are correctly installed and functional. No signal leakage detected through waveguides or filters. |
| RF-Sealed Door & Window | Installation or modification of the MRI suite door and any viewing windows to be RF-tight. | Door and window frames and seals must provide a continuous RF shield. Use of specialized RF-sealed doors and frames. | Door closes smoothly and latches securely. No RF leakage detected around the perimeter of the door or window when closed. |
| Grounding and Bonding System | Installation of a comprehensive grounding and bonding system for the RF cage and all associated equipment. | Low impedance connection to the building's main grounding system. All conductive components are properly bonded. | Resistance to ground is within acceptable limits (e.g., < 1 ohm). Continuity verified across all bonded components. |
| RF Leakage Testing Report | Comprehensive testing of the completed RF cage to identify any potential RF leakage points. | Testing conducted with calibrated RF field strength meters and signal generators according to recognized standards (e.g., IEEE Std 299). | Report detailing test methodology, frequencies tested, locations, and measured field strengths. Identification and remediation of any leakage points. |
| Performance Verification & Certification | Final verification of the RF cage's performance to ensure it meets all functional and technical requirements for MRI operation. | Verification may include MRI manufacturer's specific tests and confirmation of compliance with all agreed-upon specifications. | Client and MRI manufacturer sign-off on the completed installation and functionality. Provision of a Certificate of Compliance. |
| As-Built Drawings & O&M Manuals | Provision of accurate as-built drawings reflecting the final installed configuration and operation & maintenance manuals. | Drawings include all details of the installed system. Manuals provide guidance on maintenance, testing, and troubleshooting. | Deliverables are comprehensive, accurate, and provided in the agreed-upon format. |
Key Areas of Work
- Site Preparation and Planning
- RF Cage Fabrication and Installation
- RF Shielding Integration
- Waveguide and Filter Installation
- Door and Window Installation/Modification
- Electrical and Lighting Integration
- Grounding and Bonding
- RF Leakage Testing
- Performance Verification and Certification
- Documentation and Handover
Service Level Agreement For Mri Rf Cage (Faraday Cage) Installation & Testing Service
This Service Level Agreement (SLA) outlines the performance standards for the installation and testing of the MRI RF Cage (Faraday Cage) service. It defines response times for critical issues and guarantees the uptime of the RF cage's shielding effectiveness.
| Service Component | Priority Level | Response Time (During Service Hours) | Response Time (Outside Service Hours / 24/7 Support) | Resolution Target |
|---|---|---|---|---|
| Installation Support (Post-Completion) | Critical | 2 Business Hours | 4 Business Hours | Acknowledge and commence troubleshooting within target response time. Aim for resolution or workaround within 24 business hours. |
| Installation Support (Post-Completion) | High | 4 Business Hours | 8 Business Hours | Acknowledge and commence troubleshooting within target response time. Aim for resolution or workaround within 48 business hours. |
| Installation Support (Post-Completion) | Medium | 8 Business Hours | Next Business Day | Acknowledge and commence troubleshooting within target response time. Aim for resolution or workaround within 72 business hours. |
| Testing Service (Scheduling) | N/A | Respond to scheduling requests within 2 business days. | N/A | Testing to be completed within agreed-upon project timeline. |
| Testing Service (Issue during test) | Critical | Immediate | Immediate | Cease testing and report issue. Commence corrective actions as per installation support for Critical issues. |
| Uptime Guarantee (Shielding Effectiveness) | N/A | 99.9% of scheduled MRI operational time. | N/A | Downtime is defined as time the RF cage fails to meet specified shielding effectiveness, preventing MRI operation. |
Key Definitions
- RF Cage (Faraday Cage): A shielded enclosure designed to block electromagnetic radiation, essential for MRI scanner operation.
- Installation Service: The complete process of setting up and integrating the RF cage into the MRI suite.
- Testing Service: The verification of the RF cage's shielding effectiveness against established industry standards.
- Critical Issue: A condition that prevents the MRI scanner from operating or significantly compromises image quality due to RF interference.
- Service Hours: Defined as Monday to Friday, 8:00 AM to 6:00 PM, excluding public holidays.
- 24/7 Support Hours: Defined as all hours, including weekends and public holidays.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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