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IEC 62353 Recurrent Test Service (In-Service Testing) in South Africa Engineering Excellence & Technical Support

IEC 62353 Recurrent Test Service (In-Service Testing) High-standard technical execution following OEM protocols and local regulatory frameworks.

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Mandatory IEC 62353 Compliance for Medical Devices

Ensure your medical equipment in South Africa meets the stringent IEC 62353 standard for recurrent testing. Our certified service guarantees full compliance, mitigating risks and ensuring patient safety.

Proactive Risk Management & Extended Equipment Lifespan

Go beyond basic safety checks. Our IEC 62353 recurrent testing identifies potential hazards and performance degradation before they cause failures, enhancing operational efficiency and extending the lifespan of your critical medical assets in South Africa.

Expert Diagnostic & Calibration for Optimal Performance

Our highly trained technicians utilize advanced diagnostic tools to perform comprehensive IEC 62353 recurrent tests. We identify and rectify anomalies, ensuring your medical devices in South Africa operate at peak performance and reliability, minimizing downtime.

What Is Iec 62353 Recurrent Test Service (In-service Testing) In South Africa?

IEC 62353, "Medical electrical equipment - Medical equipment in service - Routine tests and tests after repair," provides a harmonized framework for the in-service testing of medical electrical equipment. In South Africa, this standard is crucial for ensuring the continued safety and performance of medical devices after they have been placed into clinical use. The Recurrent Test Service, or in-service testing, involves a systematic series of electrical safety tests and functional checks performed on medical equipment at regular intervals. These tests are designed to detect any degradation in safety or performance that may have occurred due to normal use, environmental factors, or minor repairs. The objective is to identify and rectify potential hazards before they can compromise patient or operator safety, or lead to device malfunction.

This service is a statutory and ethical requirement for healthcare facilities, including public and private hospitals, clinics, diagnostic laboratories, and any institution that operates medical electrical equipment. Biomedical engineering departments, medical device manufacturers' service divisions, and accredited third-party service providers are typically responsible for conducting these tests. The frequency of testing is generally determined by the manufacturer's recommendations, regulatory requirements, and the equipment's risk classification and usage profile.

Who Needs IEC 62353 Recurrent Test Service?Typical Use Cases and Equipment Examples
Hospitals (Public and Private)Patient monitors, ventilators, infusion pumps, anaesthesia machines, X-ray machines, ECG machines, defibrillators, surgical diathermy units.
Clinics and Day SurgeriesDiagnostic equipment, minor surgical instruments, patient examination tables with electrical components, sterilizers.
Diagnostic LaboratoriesAnalyzers, microscopes with electrical components, centrifuges, incubators.
Medical Device Manufacturers (for service divisions)Ensuring their own service technicians adhere to the standard when performing maintenance and repairs.
Third-Party Service ProvidersOffering specialized IEC 62353 testing services to healthcare facilities.
Regulatory Bodies (for oversight)Verifying compliance by healthcare facilities through audits and inspections.

Key Components of IEC 62353 Recurrent Test Service:

  • Visual Inspection: Thorough examination for physical damage, wear and tear, contamination, and correct labeling.
  • Protective Earthing (Grounding) Resistance: Measurement to ensure the integrity of the protective earth connection, vital for preventing electric shock.
  • Enclosure (Touch) Current: Measurement of leakage current that may flow through the casing of the equipment.
  • Patient Leakage Current: Measurement of leakage current that may flow through the patient connection, particularly critical for applied parts.
  • Patient Auxiliary Current: Measurement of leakage current in applied parts designed to deliver energy to or measure a signal from the patient.
  • Insulation Resistance: Verification of the electrical isolation between conductive parts to prevent unintended current flow.
  • Functional Tests: Assessment of the equipment's intended performance and operational parameters to ensure it meets specified requirements.
  • Performance Verification: Checking that the equipment operates as intended and delivers the expected clinical outcomes.
  • Labeling and Documentation Review: Ensuring all required markings, user manuals, and service records are present and accurate.

Who Needs Iec 62353 Recurrent Test Service (In-service Testing) In South Africa?

IEC 62353, also known as 'Medical electrical equipment - Routine checks and tests after repair of medical electrical equipment', is a critical standard for ensuring the ongoing safety and performance of medical devices once they are in use. In South Africa, this service is not just a regulatory requirement but a vital component of patient safety and operational efficiency. Who specifically benefits from and requires IEC 62353 recurrent test services?

Customer TypeKey Departments/Roles Involved
Hospitals (Public & Private)Biomedical Engineering Department, Clinical Engineering Department, Facilities Management, Department Heads (e.g., Surgery, ICU, Radiology), Risk Management, Procurement, Quality Assurance
Clinics and Day SurgeriesPractice Manager, Lead Nurse, Medical Director, Equipment Maintenance Officer
Medical Device Manufacturers & RepresentativesTechnical Service Department, Field Service Engineers, Quality Control, Regulatory Affairs
Medical Equipment Rental & Leasing CompaniesAsset Management, Technical Operations, Customer Support, Compliance Department
Research & Development FacilitiesLab Managers, Principal Investigators, Research Technicians, Safety Officers
Educational InstitutionsBiomedical/Medical Engineering Departments, Simulation Labs, Health Sciences Faculties, Technical Support Staff
Diagnostic LaboratoriesLaboratory Manager, Chief Medical Technologist, Equipment Maintenance Personnel
Rehabilitation CentersTherapy Managers, Equipment Technicians, Facility Administrators

Target Customers and Departments Requiring IEC 62353 Recurrent Test Services in South Africa:

  • Hospitals (Public and Private)
  • Clinics and Day Surgeries
  • Medical Device Manufacturers and their Local Representatives
  • Medical Equipment Rental and Leasing Companies
  • Research and Development Facilities Utilizing Medical Equipment
  • Educational Institutions with Medical Training Programs
  • Diagnostic Laboratories
  • Rehabilitation Centers

Iec 62353 Recurrent Test Service (In-service Testing) Process In South Africa

The IEC 62353 standard, also known as 'Medical electrical equipment - Part 2: Particular requirements for the basic safety and essential performance of medical electrical equipment in non-electrical environments', provides guidelines for the recurrent testing (in-service testing) of medical electrical equipment. In South Africa, service providers offering this essential compliance service follow a structured workflow to ensure patient safety and equipment reliability. This process typically begins with an initial inquiry from a healthcare facility and culminates in the successful completion of all required tests and the issuance of certification.

StageDescriptionKey Activities
  1. Inquiry & Scope Definition
Initial contact from healthcare facility to request services.Understanding client needs, identifying equipment categories.
  1. Quotation & Proposal
Service provider assesses requirements and provides a cost estimate.Scope of work, pricing, testing methodology, timelines.
  1. Agreement & Scheduling
Formalizing the engagement and planning test dates.Contract signing, date coordination, resource allocation.
  1. Equipment Identification & Inventory
Creating a complete list of equipment to be tested.Serial numbers, model numbers, asset tracking.
  1. Pre-Test Information Gathering
Collecting relevant equipment data before testing.Manuals, previous test records, maintenance history.
  1. On-Site Testing Execution
Performing standardized tests on medical equipment.Electrical safety tests, performance checks as per IEC 62353.
  1. Test Data Recording
Documenting all test results and observations.Precise measurements, visual inspections, pass/fail status.
  1. Identification of Non-Compliant Equipment
Flagging equipment that does not meet standards.Detailed listing of deviations and safety concerns.
  1. Report Generation
Compiling comprehensive reports for each device.Test results, compliance status, recommendations.
  1. Corrective Actions (if applicable)
Addressing identified defects or non-compliance.Repairs, adjustments, calibration.
  1. Re-testing (if applicable)
Verifying effectiveness of corrective actions.Repeating relevant tests to confirm compliance.
  1. Issuance of Certificate of Compliance
Providing official documentation of satisfactory testing.Certified reports, stickers, digital certificates.
  1. Record Keeping
Maintaining archives of all testing documentation.Ensuring traceability for audits and future reference.

IEC 62353 Recurrent Test Service Workflow in South Africa

  • Inquiry & Scope Definition: A healthcare facility (hospital, clinic, etc.) contacts a qualified service provider to request IEC 62353 recurrent testing services.
  • Quotation & Proposal: The service provider assesses the facility's needs, the type and quantity of medical equipment to be tested, and provides a detailed quotation and proposal outlining the scope of work, testing procedures, timelines, and costs.
  • Agreement & Scheduling: Upon acceptance of the proposal, a formal agreement is established. The service provider and the healthcare facility coordinate and schedule the testing dates to minimize disruption to patient care.
  • Equipment Identification & Inventory: A comprehensive inventory of all medical equipment requiring testing is created. This involves gathering model numbers, serial numbers, asset tags, and relevant documentation for each device.
  • Pre-Test Information Gathering: The service provider may request access to equipment manuals, previous test reports, and maintenance logs to better understand the equipment's history and operational parameters.
  • On-Site Testing Execution: Trained and certified technicians arrive at the healthcare facility and systematically perform the IEC 62353 tests according to the standard's requirements. This includes various electrical safety tests and performance checks.
  • Test Data Recording: All test results, measurements, and observations are meticulously recorded for each piece of equipment. This forms the basis of the final report.
  • Identification of Non-Compliant Equipment: Any equipment found to be non-compliant with the IEC 62353 standard is clearly identified and documented.
  • Report Generation: A detailed report is compiled for each device, including test results, compliance status, any identified defects, and recommendations for corrective actions.
  • Corrective Actions (if applicable): If non-compliant equipment is identified, the service provider may offer repair or maintenance services to bring the equipment back into compliance.
  • Re-testing (if applicable): After corrective actions are taken, re-testing may be performed to verify that the equipment now meets the required safety and performance standards.
  • Issuance of Certificate of Compliance: Upon successful completion of all tests and verification of compliance, a Certificate of Compliance (or equivalent documentation) is issued for each tested piece of equipment.
  • Record Keeping: Both the service provider and the healthcare facility maintain comprehensive records of all test reports and certificates for future reference and audit purposes.

Iec 62353 Recurrent Test Service (In-service Testing) Cost In South Africa

The cost of IEC 62353 recurrent testing services (also known as in-service testing or medical electrical equipment safety testing) in South Africa can vary significantly depending on several factors. This testing is crucial for ensuring the ongoing safety and performance of medical devices after they have been put into service.

Key Pricing Factors:

  • Number of Devices: The more devices that need testing, the lower the per-device cost might become due to economies of scale. However, the overall project cost will increase.
  • Type and Complexity of Devices: Simpler devices (e.g., basic patient monitors, infusion pumps) may take less time and require less specialised equipment than complex imaging systems (e.g., CT scanners, MRI machines) or surgical robots.
  • Location of Testing: On-site testing at a hospital or clinic will incur travel and accommodation costs for the service provider, which will be factored into the price. Testing at the provider's facility might be more cost-effective if logistics allow.
  • Testing Frequency/Schedule: Some contracts might involve regular, scheduled testing, which can lead to bulk discounts. Ad-hoc testing may be more expensive.
  • Service Provider's Reputation and Expertise: Established and accredited service providers with a proven track record and specialised technicians may command higher rates.
  • Scope of Work: Does the service include basic safety testing only, or does it also cover performance verification, calibration, and minor remedial work?
  • Turnaround Time: Expedited testing services for urgent needs will likely come with a premium.
  • Reporting and Documentation: The level of detail and formality of the test reports can influence the cost. Detailed, certified reports will be more comprehensive.
  • Accreditation and Certification: Service providers with relevant accreditations (e.g., SANAS, ISO 17020 for inspection bodies) may have higher overheads but offer greater assurance.
  • Software Updates and Firmware Checks: If these are part of the service, they can add to the complexity and cost.

Cost Ranges in South African Rand (ZAR):

It's important to note that these are estimated ranges and actual quotes can vary widely. For accurate pricing, it is essential to obtain detailed quotes from multiple reputable service providers.

  • Per Device (Basic/Standard Testing): For simpler devices and in bulk, you might expect to pay anywhere from R300 to R800 per device. This would typically cover essential safety checks like earth continuity, insulation resistance, and leakage current measurements.
  • Per Device (Complex/Specialised Testing): For more intricate medical equipment or when performance verification is included, the cost per device could range from R800 to R3,000 or more. This could apply to devices requiring specialised test jigs, calibration equipment, or extensive functional checks.
  • Small Batch Testing (e.g., 5-20 devices): A project for a small batch might have a higher effective per-device cost due to fixed setup charges, potentially ranging from R500 to R1,500 per device on average.
  • Larger Hospital Contracts (Hundreds of devices): For comprehensive, long-term contracts covering an entire hospital, the per-device cost can drop significantly, possibly falling between R200 and R600 per device, depending on the service level agreement and the total number of devices.
  • Minimum Call-Out/Service Fees: Many providers will have a minimum fee for a service visit, especially for on-site testing, which could range from R1,500 to R5,000 or more, regardless of the number of devices tested if it's a small number.

In summary, obtaining a formal quotation based on a detailed inventory of your medical equipment and specific testing requirements is the most reliable way to determine the exact cost of IEC 62353 recurrent testing in South Africa.

Service Type/ScenarioEstimated Cost Range (ZAR)Notes
Basic/Standard Recurrent Test (Per Device, in bulk)R300 - R800Covers essential safety checks for simpler devices.
Complex/Specialised Recurrent Test (Per Device)R800 - R3,000+Includes performance verification, calibration, and advanced checks for complex equipment.
Small Batch Testing (e.g., 5-20 devices, averaged)R500 - R1,500May have higher effective per-device cost due to setup and minimum fees.
Large Hospital/Clinic Contracts (Hundreds of devices, averaged)R200 - R600Significant discounts for bulk, long-term agreements. Highly variable.
Minimum Call-Out/Service Fee (On-site)R1,500 - R5,000+Charged per visit, especially for smaller jobs or when travel is involved.

Factors Influencing IEC 62353 Recurrent Test Service Costs in South Africa

  • Number of medical devices to be tested.
  • Type and complexity of the medical equipment (e.g., basic vs. advanced imaging).
  • Location of the testing (on-site at healthcare facility vs. provider's lab).
  • Frequency and scheduling of the testing (regular contracts vs. ad-hoc).
  • Reputation, accreditation, and expertise of the service provider.
  • Scope of services included (safety only, performance, calibration, repairs).
  • Required turnaround time for the testing.
  • Level of detail and certification required for test reports.
  • Inclusion of software/firmware checks.
  • Travel and accommodation costs for on-site service.

Affordable Iec 62353 Recurrent Test Service (In-service Testing) Options

Ensuring medical equipment safety and compliance with IEC 62353 (in-service testing, also known as recurrent testing) is crucial for patient safety and regulatory adherence. Finding affordable service options is a common challenge for healthcare facilities. This document outlines various value bundles and cost-saving strategies for IEC 62353 recurrent test services.

Value Bundle/StrategyDescriptionBenefitsCost-Saving Potential
Annual Service Contracts (Tiered)Contracts that cover a specific volume or percentage of your medical equipment inventory for recurrent testing on an annual basis. Often offered in Bronze, Silver, and Gold tiers with varying levels of service and included tests.Predictable budgeting, priority scheduling, dedicated account management, potentially reduced per-item testing costs.Significant savings through volume discounts and bundled services. Tiered options allow for customization to budget.
Scheduled Fleet TestingInstead of testing equipment ad-hoc, schedule a dedicated service visit for a large portion of your equipment fleet. This consolidates travel and technician time.Efficiency in scheduling and execution, minimized disruption to clinical workflows.Reduces travel costs per device, allows for bulk testing discounts.
Multi-Facility AgreementsIf you operate multiple healthcare facilities, negotiate a single contract that covers all locations. This leverages greater volume for better pricing.Standardized testing protocols across facilities, centralized management, significant volume discounts.Highest cost-saving potential due to aggregated volume and simplified administration.
Internal Technician Training & CertificationInvest in training and certifying your own biomedical technicians to perform IEC 62353 testing. This requires investment in equipment and ongoing training.Reduced reliance on external providers, greater control over testing schedules, potential for knowledge retention within the organization.Eliminates external service fees, but requires upfront investment in training and test equipment. Long-term savings can be substantial.
Utilizing Certified Pre-Owned Test EquipmentPurchase certified pre-owned IEC 62353 compliant test equipment instead of new. This can significantly reduce the initial capital outlay.Access to essential testing tools at a lower price point, maintaining testing capabilities in-house.Substantial reduction in capital expenditure for test equipment.
Data Management & Reporting IntegrationOpt for service providers who offer integrated data management and reporting solutions. This can streamline your record-keeping and audit trails.Improved efficiency in managing test results, easier compliance reporting, reduced administrative burden.Indirect cost savings through reduced administrative overhead and time spent on manual record-keeping.
Preventative Maintenance BundlesCombine IEC 62353 recurrent testing with scheduled preventative maintenance for your equipment. Some providers offer bundled pricing for both services.Holistic approach to equipment upkeep, potential for identifying issues during testing that can be addressed during PM, consolidated service visits.Package deals often offer a discount compared to purchasing services separately.
Partnerships with Smaller, Local Service ProvidersExplore working with smaller, local service providers who may have lower overheads and can offer more competitive pricing, especially for smaller facilities or specific equipment types.Potentially more flexible service arrangements, personalized attention, reduced travel costs if local.Can offer more competitive rates than large national providers, especially for specific needs.

Understanding IEC 62353 Recurrent Testing

  • IEC 62353, Medical electrical equipment - Tests for re-use after repair and measurement, provides a framework for testing medical devices that have undergone repair or maintenance, as well as routine periodic testing to ensure continued safety.
  • Recurrent testing (in-service testing) aims to verify the safety and functional performance of medical equipment throughout its lifecycle, even when no repairs have been made.
  • Key aspects tested include protective earthing, enclosure electrical integrity, patient leakage current, earth leakage current, and insulation resistance.

Verified Providers In South Africa

In South Africa's dynamic healthcare landscape, identifying and trusting verified healthcare providers is paramount for ensuring quality care and patient safety. Franance Health stands out as a leading entity committed to upholding rigorous standards and facilitating access to a network of accredited and reputable healthcare professionals and facilities. This commitment to verification not only builds trust but also empowers patients to make informed decisions about their health. This document outlines the essential credentials that define verified providers and explains why Franance Health's approach makes them the superior choice for South Africans seeking reliable healthcare.

Franance Health AdvantageBenefit to PatientsHow Franance Health Achieves This
Rigorous Vetting ProcessAccess to demonstrably competent and ethical professionals, reducing the risk of substandard care.Franance Health conducts its own thorough background checks and verification of all credentials beyond basic registration, including specialist qualifications and disciplinary history.
Comprehensive Network of Accredited FacilitiesPeace of mind knowing that facilities meet high standards for patient safety, hygiene, and operational efficiency.We partner exclusively with BHF-accredited or equivalent facilities, ensuring a consistently high level of service across our network.
Emphasis on Continuing Professional Development (CPD)Patients benefit from practitioners who are up-to-date with the latest medical knowledge and techniques.Franance Health actively encourages and often requires proof of ongoing CPD for all providers within its network.
Transparent Provider InformationEmpowers patients to make informed choices with clear access to a provider's qualifications and areas of expertise.Our platform provides detailed profiles of each verified provider, showcasing their credentials, specializations, and experience.
Proactive Quality AssuranceA commitment to continuous improvement in healthcare delivery and patient outcomes.Franance Health employs a proactive approach to quality assurance, regularly reviewing feedback and performance metrics of its provider network.
Adherence to Ethical StandardsEnsures a patient-centered approach that prioritizes dignity, respect, and confidentiality.We uphold the highest ethical standards and expect the same from all our verified providers, aligning with South African medical ethics.

Key Credentials for Verified Healthcare Providers in South Africa

  • Registration with Professional Councils: All healthcare practitioners, including doctors, nurses, pharmacists, and allied health professionals, must be registered with their respective statutory councils (e.g., Health Professions Council of South Africa - HPCSA, South African Nursing Council - SANC, South African Pharmacy Council - SAPC). This registration confirms they have met the educational and ethical requirements to practice.
  • Accreditation of Facilities: Hospitals, clinics, and specialized medical facilities undergo accreditation processes by recognized bodies (e.g., the Board of Healthcare Funders - BHF). Accreditation signifies adherence to stringent quality, safety, and operational standards.
  • Continuing Professional Development (CPD): Verified providers actively engage in ongoing learning and training to stay updated with the latest medical advancements, technologies, and best practices. This is often a mandatory requirement for maintaining professional registration.
  • Good Standing Certificates: These documents, often issued by professional councils, confirm that a practitioner has no pending disciplinary actions and is licensed to practice.
  • Specialist Qualifications: For specialists, verified providers possess recognized postgraduate qualifications and often hold membership in relevant professional colleges or associations.
  • Compliance with National Health Legislation: Adherence to all relevant South African health laws and regulations is a fundamental requirement.
  • Professional Indemnity Insurance: Ensuring adequate insurance coverage protects both the provider and the patient in case of unforeseen incidents.
  • Clean Disciplinary Record: A history free from malpractice or ethical breaches is a strong indicator of a trustworthy provider.

Scope Of Work For Iec 62353 Recurrent Test Service (In-service Testing)

This Scope of Work (SOW) outlines the requirements for providing recurrent in-service testing (IST) services for medical electrical equipment in accordance with IEC 62353 (Medical electrical equipment - Medical equipment in general - Procedures for the basic safety and essential performance testing after repair and for in-service inspection and testing). The service aims to ensure the continued safe and effective operation of medical devices within a healthcare facility.

The scope covers all defined medical electrical equipment requiring recurrent testing as per facility policy and regulatory requirements. The service provider will be responsible for performing the tests, documenting the results, and providing recommendations for any necessary corrective actions.

SectionDescriptionStandard SpecificationDeliverable
Equipment Identification & Pre-Test ChecksVerification of equipment details, visual inspection for damage, review of maintenance history, and pre-test system checks.IEC 62353: Clause 4Completed Equipment Log Sheet, Pre-test checklist
Electrical Safety TestingPerform insulation resistance, protective earth resistance, touch current (patient and enclosure), and leakage current (single fault condition) tests.IEC 62353: Clauses 5.2, 5.3, 5.4, 5.5, 5.6Electrical Safety Test Report (including measured values, limits, and pass/fail status)
Functional and Performance TestingVerify essential performance characteristics and functions as defined by the manufacturer and/or relevant standards. This may include checks for alarm functions, power output, imaging quality, etc.IEC 62353: Clause 5.7 (as applicable)Functional Test Report (detailing tested functions and their performance)
Visual Inspection and Documentation ReviewThorough visual inspection of the equipment, accessories, and cables for signs of wear, damage, or contamination. Review of user manuals and service records.IEC 62353: Clause 4.1Visual Inspection Report
Test Equipment CalibrationAll test equipment used must be within its calibration period and traceable to national/international standards.ISO/IEC 17025 (for test equipment calibration)Calibration certificates for all test equipment
Reporting and RecommendationsCompilation of all test results into a comprehensive report, including a summary of findings, identification of any non-conformities, and recommendations for corrective actions, repairs, or replacement.IEC 62353: Clause 6Comprehensive Recurrent Test Report, including recommendations
Record KeepingMaintenance of detailed records of all tests performed, results, and recommendations for a defined period.Facility Policy, Regulatory RequirementsSecure digital or physical archive of all test documentation

Key Objectives

  • To verify the basic safety and essential performance of medical electrical equipment as per IEC 62353.
  • To identify potential safety hazards and performance degradations that may arise during normal use.
  • To ensure compliance with relevant national and international safety standards.
  • To provide accurate and comprehensive documentation of test results and any identified issues.
  • To offer recommendations for remedial actions to maintain equipment safety and performance.

Service Level Agreement For Iec 62353 Recurrent Test Service (In-service Testing)

This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the IEC 62353 Recurrent Test Service (In-Service Testing). It is designed to ensure timely and reliable execution of essential safety testing for medical electrical equipment.

Service LevelDescriptionGuaranteeEscalation / Remediation
Response Time for Critical Equipment FailureInitiation of testing for medical electrical equipment identified as a Critical Equipment Failure.Within 4 Business Hours of validated Service Request submission.If Response Time is not met, Service Provider will prioritize the request and provide daily updates. A credit of 10% of the testing fee for the affected equipment will be applied if remediation exceeds 8 Business Hours without justification.
Response Time for Routine EquipmentInitiation of testing for Routine Equipment as per the Customer's scheduled testing plan.Within 2 Business Days of validated Service Request submission.If Response Time is not met, Service Provider will provide a revised testing schedule within 1 Business Day. A credit of 5% of the testing fee for the affected equipment will be applied if the revised schedule is not met.
Uptime GuaranteeAvailability of the Recurrent Test Service for submitting Service Requests and for the Service Provider to acknowledge and schedule testing.99.5% Uptime, calculated monthly, excluding Scheduled Maintenance.If Uptime falls below 99.5% in a given month, the Customer will receive a service credit equivalent to 5% of the monthly service fee for the affected period.
Scheduled Maintenance NotificationAdvance notice provided to the Customer regarding planned unavailability of the Recurrent Test Service.Minimum 48 hours written (email) notification.Failure to provide adequate notice may result in a service credit of 2% of the monthly service fee.

Definitions

  • IEC 62353: The international standard for recurrent testing of medical electrical equipment.
  • Recurrent Test Service: The service provided to perform in-service testing of medical electrical equipment as per IEC 62353.
  • Service Request: A formal request submitted by the Customer to initiate the Recurrent Test Service for a specific piece of equipment or a batch of equipment.
  • Response Time: The maximum allowed time from the submission of a valid Service Request to the initiation of the testing process by the Service Provider.
  • Uptime Guarantee: The percentage of time the Recurrent Test Service is available and operational for the Customer to submit Service Requests.
  • Downtime: Any period during which the Recurrent Test Service is unavailable, excluding Scheduled Maintenance.
  • Scheduled Maintenance: Planned periods of service interruption communicated in advance to the Customer.
  • Critical Equipment Failure: Failure of medical electrical equipment that poses an immediate risk to patient safety, requiring immediate testing.
  • Routine Equipment: Medical electrical equipment requiring recurrent testing as part of a scheduled maintenance program, not presenting an immediate risk.
  • Service Provider: The entity offering the IEC 62353 Recurrent Test Service.
  • Customer: The entity utilizing the IEC 62353 Recurrent Test Service.
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