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Verified Service Provider in Somalia
PACS Installation & Configuration Service in Somalia
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust PACS Infrastructure Deployment
We ensure reliable and scalable Picture Archiving and Communication System (PACS) infrastructure deployment tailored to Somalia's unique healthcare environment, guaranteeing secure storage, rapid retrieval, and seamless integration of medical images.
Customized Configuration & Workflow Optimization
Our experts provide meticulous PACS configuration, adapting workflows to local clinical needs and regulatory compliance, enabling efficient image management and interdisciplinary collaboration for improved patient care in Somalia.
Secure Data Management & Access Control
We implement advanced security protocols and access controls for your PACS, safeguarding sensitive patient data against unauthorized access and cyber threats, ensuring data integrity and compliance with healthcare privacy standards in Somalia.
What Is Pacs Installation & Configuration Service In Somalia?
PACS Installation & Configuration Service in Somalia refers to the specialized IT services focused on deploying, integrating, and optimizing Picture Archiving and Communication Systems (PACS) within healthcare facilities in Somalia. A PACS is a medical imaging technology that stores, retrieves, manages, prints, and shares medical images. This service encompasses the entire lifecycle of a PACS implementation, from initial assessment and hardware/software procurement to network setup, data migration, user training, and ongoing maintenance. The objective is to enable healthcare providers to efficiently access, view, and interpret diagnostic images, thereby improving diagnostic accuracy, workflow efficiency, and patient care delivery. Given the nascent stage of digital healthcare infrastructure in Somalia, this service is crucial for modernizing medical imaging practices and establishing a foundation for digital health initiatives.
| Stakeholder Group | Need for PACS Installation & Configuration Service | Typical Use Cases |
|---|---|---|
| Hospitals (Public & Private) | To modernize diagnostic imaging departments, improve radiologist productivity, reduce reliance on film, and enable telemedicine capabilities. | Centralized digital storage and retrieval of X-rays, CT scans, MRIs, ultrasounds. Remote access for specialists. Integration with Electronic Health Records (EHRs) for comprehensive patient information. Support for teleradiology services. |
| Specialized Clinics (e.g., Cardiology, Neurology, Oncology) | To manage and analyze complex imaging modalities, facilitate multi-disciplinary team discussions, and support research endeavors. | Advanced visualization and post-processing of complex scans. Collaborative review of critical cases. Long-term archiving for follow-up studies and treatment monitoring. |
| Diagnostic Imaging Centers | To offer efficient and reliable digital imaging services to multiple referring physicians and institutions, enhancing turnaround times and data accessibility. | High-volume image acquisition and distribution. Secure image sharing with referring physicians. Compliance with accreditation standards for imaging services. |
| Government Health Ministries & Agencies | To establish national or regional imaging repositories, improve public health surveillance, and facilitate data-driven policy-making. | Development of national digital health infrastructure. Public health program monitoring (e.g., tuberculosis screening). Disaster response medical imaging management. |
| Medical Training & Research Institutions | To provide a rich source of anonymized imaging data for educational purposes and scientific research, fostering advancements in medical knowledge. | Access to diverse imaging datasets for teaching. Development of AI algorithms for medical image analysis. Archiving of research-specific imaging studies. |
| Non-Governmental Organizations (NGOs) & Humanitarian Organizations | To deploy diagnostic imaging capabilities in remote or underserved areas, supporting mobile clinics, emergency response, and public health initiatives. | Setting up portable PACS solutions for field hospitals. Facilitating remote diagnosis in resource-limited settings. Managing imaging data during public health crises. |
Key Components of PACS Installation & Configuration Service:
- System Design & Architecture: Assessing existing infrastructure, defining PACS requirements (storage, bandwidth, workflow), and designing a scalable and robust system architecture.
- Hardware Procurement & Installation: Sourcing, installing, and configuring servers, storage devices, workstations, and network infrastructure necessary for PACS operation.
- Software Deployment & Integration: Installing and configuring PACS software, including image acquisition gateways, image management servers, viewers, and integration with existing HIS/EMR systems.
- Network Configuration: Establishing secure and high-speed network connectivity for image transfer, access, and remote consultation.
- Data Migration: Transferring legacy image data from existing archives (e.g., film, CDs) into the new PACS.
- User Training & Support: Providing comprehensive training to radiologists, technicians, IT staff, and other end-users on PACS operation, image interpretation, and troubleshooting.
- System Testing & Validation: Rigorous testing of all system components to ensure functionality, performance, and data integrity.
- Security Implementation: Implementing robust security measures to protect patient data and comply with relevant privacy regulations.
- Ongoing Maintenance & Support: Providing post-installation support, software updates, system monitoring, and troubleshooting to ensure continuous operation.
- Customization & Workflow Optimization: Tailoring PACS workflows to meet specific departmental needs and optimizing image retrieval and reporting processes.
Who Needs Pacs Installation & Configuration Service In Somalia?
In Somalia, the implementation and ongoing management of Picture Archiving and Communication Systems (PACS) are crucial for modernizing healthcare infrastructure. A robust PACS allows for the efficient storage, retrieval, and sharing of medical images, leading to improved diagnostics, reduced costs, and enhanced patient care. While the need for such technology is widespread, certain organizations and departments stand to benefit the most from professional PACS installation and configuration services.
| Customer Type | Department/Area of Focus | Specific Needs & Benefits of PACS Installation/Configuration |
|---|---|---|
| Hospitals (Public & Private) | Radiology, Cardiology, Neurology, Oncology, Emergency Room, Surgery | Centralized image management, faster report turnaround, remote consultations, improved workflow efficiency, reduced film costs, enhanced collaboration among specialists, support for telemedicine initiatives. |
| Specialized Diagnostic Imaging Clinics | Radiology, CT, MRI, Ultrasound, X-ray | Streamlined patient data flow, secure long-term archiving, integration with Electronic Health Records (EHR), enabling efficient interpretation and reporting, meeting regulatory compliance for image retention. |
| Government Health Ministries & Agencies | Public Health Planning, Disease Surveillance, Healthcare Infrastructure Development | Facilitating national health data aggregation for research and policy-making, enabling remote access to images for public health initiatives, supporting disaster response and remote diagnostics in underserved areas, establishing standardized imaging protocols. |
| Medical Training & Research Institutions | Medical Education Departments, Research Labs | Access to a vast library of anonymized medical images for teaching and training, facilitating research studies requiring imaging data, developing advanced image analysis techniques, fostering collaboration with international research bodies. |
| Remote Healthcare Facilities | General Practice, Outpatient Clinics, Field Hospitals | Overcoming geographical barriers to specialist interpretation, enabling rapid diagnosis for patients who cannot travel to major centers, reducing the need for physical transfer of images, improving the quality of care in underserved regions. |
Target Customers and Departments Requiring PACS Installation & Configuration Services in Somalia:
- Hospitals and Medical Centers (Public and Private)
- Specialized Diagnostic Imaging Clinics
- Radiology Departments
- Oncology Centers
- Cardiology Departments
- Neurology Departments
- Emergency Departments
- Remote Healthcare Facilities
- Government Health Ministries & Agencies
- Medical Training & Research Institutions
Pacs Installation & Configuration Service Process In Somalia
This document outlines the comprehensive workflow for PACS (Picture Archiving and Communication System) Installation and Configuration Services in Somalia, from initial client inquiry to successful project execution. Our process is designed for clarity, efficiency, and to address the unique logistical and infrastructural considerations present in Somalia. We prioritize understanding client needs, delivering robust solutions, and ensuring seamless integration into existing healthcare facilities.
| Stage | Description | Key Activities | Deliverables | Considerations for Somalia |
|---|---|---|---|---|
| The initial contact from a prospective client seeking PACS solutions. | Initial consultation, understanding client requirements, existing infrastructure, patient volume, imaging modalities, and budget. | Needs assessment report, preliminary scope of work. | Understanding of local healthcare landscape, specific hospital types (public/private), availability of existing IT infrastructure, common imaging equipment. |
| Based on the needs assessment, a detailed proposal is created. | Developing a comprehensive proposal outlining system architecture, hardware, software, services, timelines, and costs. Negotiation and contract finalization. | Formal proposal document, signed Service Level Agreement (SLA). | Clear communication regarding pricing in USD, payment terms, and any potential import duties or taxes for equipment. |
| A thorough on-site assessment of the client's facility. | Detailed inspection of network infrastructure, power stability, physical space for servers and workstations, existing IT equipment, and security measures. | Site survey report, infrastructure readiness assessment. | Assessing the reliability of power supply (need for UPS/generators), network bandwidth and stability (potential for satellite internet), physical security of server rooms, and accessibility of the site. |
| Tailoring the PACS solution to meet specific needs and site conditions. | Designing the PACS architecture, selecting appropriate hardware (servers, workstations, archive storage), configuring software modules, and planning for integration with HIS/RIS and imaging modalities. | System design document, hardware/software specifications, integration plan. | Choosing robust, reliable hardware suited for potential environmental challenges. Designing for offline capabilities or efficient data transfer over potentially limited bandwidth. |
| Acquiring all necessary hardware and software components. | Ordering, purchasing, and managing the shipment of hardware and software licenses to Somalia. Navigating customs clearance and local import regulations. | Procured equipment and licenses, shipping manifests, customs clearance documentation. | Engaging reliable freight forwarders experienced with Somalia. Understanding import procedures, potential delays, and associated costs. Ensuring equipment is adequately protected during transit. |
| Physical installation of PACS servers, workstations, and network components. | Rack mounting servers, connecting network cables, installing workstations, setting up storage devices, and ensuring proper power and cooling. | Installed and powered-on hardware infrastructure. | Ensuring adequate space and power for equipment. Implementing surge protection and battery backups. Verifying network connectivity and physical security of installations. |
| Installing, configuring, and integrating the PACS software. | Deploying PACS software, configuring user roles and permissions, setting up image acquisition (DICOM routing), integrating with HIS/RIS and modalities, and configuring archive policies. | Configured PACS software, successful integration with existing systems. | Thorough testing of DICOM connectivity with all imaging devices. Ensuring seamless data flow between HIS/RIS and PACS. Addressing potential compatibility issues. |
| Verifying the functionality and performance of the entire PACS system. | Performing functional tests, performance tests, data integrity checks, and user acceptance testing (UAT) with the client. | Testing reports, UAT sign-off. | Rigorous testing of all functionalities, especially image retrieval, viewing, and archival. Ensuring data integrity and system stability under simulated load. |
| Equipping end-users with the knowledge to effectively use the PACS. | Conducting comprehensive training sessions for radiologists, technicians, and IT staff on system operation, image management, troubleshooting, and basic maintenance. | Trained users, training manuals, support documentation. | Providing training in a manner that is understandable and accessible. Offering post-training support and refresher courses. |
| The official launch of the PACS system into the live production environment. | Transitioning from the testing phase to full operational use. Monitoring system performance and addressing any immediate issues. | Fully operational PACS system. | Careful planning for the go-live transition to minimize disruption. Having on-site or readily available remote support during the initial period. |
| Ongoing support to ensure the system's continued optimal performance. | Providing technical support, software updates, hardware maintenance, and troubleshooting. Establishing remote monitoring and proactive maintenance protocols. | Active support channel, maintenance logs, performance reports. | Establishing clear communication channels for support requests. Planning for remote access for troubleshooting where feasible. Considering potential challenges in on-site maintenance visits. |
| Formal completion of the installation and configuration project. | Final project documentation, handover of all relevant materials, post-project review meeting with the client to gather feedback. | Project closure report, client satisfaction survey. | Ensuring all contractual obligations are met. Documenting lessons learned for future projects in Somalia. |
PACS Installation & Configuration Service Process in Somalia: Workflow
- Inquiry & Needs Assessment
- Proposal Development & Agreement
- Site Survey & Infrastructure Evaluation
- System Design & Customization
- Procurement & Logistics
- Installation & Hardware Setup
- Software Configuration & Integration
- Testing & Quality Assurance
- User Training
- Go-Live & Deployment
- Post-Installation Support & Maintenance
- Project Closure & Review
Pacs Installation & Configuration Service Cost In Somalia
The cost of PACS (Picture Archiving and Communication System) installation and configuration services in Somalia can vary significantly due to several factors. While there isn't a standardized, widely published price list, understanding the key cost drivers will help in estimating potential expenses. Factors influencing the price include the complexity of the PACS solution, the size and existing IT infrastructure of the healthcare facility, the level of customization required, the vendor's reputation and expertise, and the ongoing support needs.
| Service Component | Estimated Cost Range (Somali Shilling - SOS) | Notes |
|---|---|---|
| Basic PACS Installation & Configuration (Small Clinic/Department) | 10,000,000 - 30,000,000 SOS | Includes essential PACS software, basic server, a few workstations, and standard integration for 1-2 modalities. Assumes existing basic IT infrastructure. |
| Mid-Range PACS Installation & Configuration (Medium Hospital) | 30,000,000 - 80,000,000 SOS | More robust server, multiple diagnostic workstations, integration for 3-5 modalities, basic HIS/EHR integration, and initial user training. May include minor hardware upgrades. |
| Comprehensive PACS Installation & Configuration (Large Hospital/Multiple Sites) | 80,000,000 - 200,000,000+ SOS | High-capacity servers, advanced storage, multiple diagnostic and viewing stations, integration of numerous modalities, complex HIS/EHR integration, DICOM routing, advanced reporting, multi-site support, and extensive training. May involve significant network and hardware infrastructure overhaul. |
| Hardware (Servers, Workstations, Monitors) | 5,000,000 - 50,000,000+ SOS (per system/set) | Highly variable based on specifications, brand, and quantity. |
| Software Licensing (Perpetual/Subscription) | 3,000,000 - 30,000,000+ SOS | Depends on the PACS vendor, features, and number of users/modalities. |
| Vendor Professional Services (Installation, Configuration, Integration) | 10,000,000 - 100,000,000+ SOS | This is the core service cost and is highly dependent on project complexity and vendor rates. |
| Training (Per Session/User) | 500,000 - 5,000,000 SOS | Can be a fixed package or charged per user/session. |
| Ongoing Support & Maintenance (Annual) | 5% - 15% of initial software/hardware cost (annual) | Crucial for system longevity and updates. Often a recurring expense. |
Key Pricing Factors for PACS Installation & Configuration in Somalia
- Scope of the PACS Solution: The number of imaging modalities to be integrated (X-ray, CT, MRI, Ultrasound, etc.), the volume of images to be stored and retrieved, and the need for advanced features like AI-powered analysis or advanced reporting tools will impact the overall cost.
- Hardware Requirements: This includes servers for the PACS archive and workstation, high-resolution diagnostic monitors, network infrastructure upgrades (switches, cabling), and potentially dedicated storage solutions. The quantity and quality of this hardware are major cost components.
- Software Licensing: The PACS software itself will have licensing fees, which can be perpetual or subscription-based. Additional modules or user licenses will also contribute to the cost.
- Installation and Configuration Complexity: This encompasses the physical installation of hardware, network setup, integration with existing hospital information systems (HIS) or electronic health records (EHR), and the detailed configuration of user roles, permissions, and workflows. More complex integrations will naturally be more expensive.
- Vendor Expertise and Support: Reputable vendors with proven experience in healthcare IT and PACS implementation in Somalia may command higher prices but often provide more reliable and efficient service. The level of post-installation support, including training, troubleshooting, and maintenance, also factors into the cost.
- Geographic Location within Somalia: While not as significant as other factors, travel and logistical costs for the installation team to reach the specific location of the healthcare facility might play a minor role.
- Training: Comprehensive training for radiologists, technicians, and IT staff on using and managing the PACS system is crucial and is typically included in the service cost or offered as a separate package.
- Customization: Any specific customizations to the PACS software to meet unique hospital workflows or reporting requirements will increase development and configuration time, thus impacting the price.
Affordable Pacs Installation & Configuration Service Options
Implementing a Picture Archiving and Communication System (PACS) is crucial for modern medical imaging, but can be a significant investment. Our service offers affordable PACS installation and configuration, designed to meet the needs of various healthcare providers. We understand that budget is a key concern, which is why we've developed value bundles and cost-saving strategies to make PACS technology accessible and efficient.
| Cost-Saving Strategy | Description | Benefit |
|---|---|---|
| Phased Implementation | Instead of a complete overhaul, we can implement PACS in phases, starting with the most critical departments or modalities. This spreads the cost over time and allows for gradual adoption. | Reduced upfront capital expenditure, smoother transition for staff. |
| Open-Source Integration (where applicable) | For certain components or specific needs, we can explore integrating open-source PACS solutions, reducing software licensing fees. This requires careful assessment of compatibility and support needs. | Lower software acquisition costs, potential for customization. |
| Cloud-Based PACS Options | Leverage cloud storage and hosting for your PACS data. This eliminates the need for significant on-premise hardware investment and reduces ongoing maintenance costs. | Scalability, reduced hardware footprint, predictable monthly costs. |
| Remote Installation & Configuration | For clients with stable network infrastructure and straightforward requirements, remote setup can significantly reduce on-site service fees. | Lower travel and labor costs for installation. |
| Standardized Configuration Templates | We utilize pre-defined configuration templates for common imaging modalities and workflows. This streamlines the setup process and reduces custom development time. | Faster installation, reduced configuration hours, consistent setup. |
| Training Package Optimization | We offer tiered training packages. Opting for group training sessions or train-the-trainer models can be more cost-effective than individual, in-depth sessions for every user. | Efficient knowledge transfer, reduced training costs. |
Value Bundles Explained
- {"title":"Essentials Bundle","description":"Our most budget-friendly option, perfect for small clinics or departments with basic PACS needs. Includes core installation, essential configuration for a limited number of modalities, and standard user training. Ideal for straightforward setups focusing on primary image viewing and archiving."}
- {"title":"Standard Bundle","description":"A balanced solution offering more features and flexibility. This bundle includes comprehensive installation, advanced configuration for multiple modalities, integration with existing EMR/RIS systems (where compatible), and enhanced user training with ongoing support for the first three months. Suitable for growing practices and mid-sized imaging centers."}
- {"title":"Premium Bundle","description":"Our most robust offering, designed for larger hospitals or facilities with complex imaging workflows. This bundle encompasses full PACS implementation, deep integration with all existing IT infrastructure, custom workflow optimization, advanced features (e.g., specialized viewers, preliminary reporting tools), and extended, dedicated support. Ideal for institutions requiring cutting-edge PACS functionality and seamless integration."}
Verified Providers In Somalia
In Somalia's complex healthcare landscape, identifying reliable and qualified providers is paramount for individuals and organizations seeking quality medical services. Franance Health stands out as a leading force in this regard, offering a robust network of verified healthcare professionals and facilities. This document outlines Franance Health's rigorous credentialing process and highlights why they represent the most dependable choice for healthcare needs in Somalia.
| Provider Type | Key Verification Criteria | Franance Health Assurance |
|---|---|---|
| Doctors | Medical Degree Verification, License to Practice, Specialization Certification, Clinical Experience, Ethical Conduct Assessment | Franance Health ensures all listed doctors meet stringent academic and practical requirements, are fully licensed, and have a proven track record in their respective fields. |
| Nurses | Nursing Diploma/Degree, Registration with Nursing Council, Clinical Experience, Training in Specialized Areas (e.g., midwifery, pediatrics) | All Franance Health affiliated nurses are certified, registered, and possess the necessary skills and experience for effective patient care. |
| Hospitals & Clinics | Facility Accreditation, Compliance with Health Regulations, Availability of Essential Equipment, Quality Management Systems, Emergency Preparedness | Franance Health partners with facilities that adhere to high operational standards, are well-equipped, and committed to patient safety and service quality. |
| Laboratories & Diagnostic Centers | Technician Qualifications, Equipment Calibration and Maintenance, Quality Control Procedures, Accreditation (if applicable) | We verify that diagnostic centers employ qualified technicians and utilize calibrated, well-maintained equipment to ensure accurate and reliable test results. |
| Pharmacies | Pharmacist License, Drug Sourcing and Storage Standards, Prescription Verification Processes, Patient Counseling Protocols | Franance Health ensures that affiliated pharmacies are licensed, maintain proper drug inventory, and offer professional guidance to patients. |
Franance Health's Commitment to Quality and Trust
- Rigorous Vetting Process: Franance Health employs a multi-stage credentialing process that goes beyond basic licensing. This includes verification of educational qualifications, professional experience, malpractice history, and adherence to ethical standards.
- Comprehensive Background Checks: Each provider within the Franance Health network undergoes thorough background checks to ensure a clean professional record and suitability for patient care.
- Continuous Performance Monitoring: Franance Health doesn't stop at initial verification. They implement ongoing performance monitoring, including patient feedback mechanisms and peer reviews, to ensure sustained quality of care.
- Adherence to International Standards: Franance Health aligns its credentialing practices with recognized international healthcare standards, providing an assurance of quality and safety.
- Specialized Expertise: The network encompasses a wide range of medical specialties, ensuring access to highly qualified professionals for diverse healthcare requirements.
- Transparency and Accountability: Franance Health prioritizes transparency in its provider selection and maintains a high level of accountability for all services offered through its network.
Scope Of Work For Pacs Installation & Configuration Service
This Scope of Work (SOW) outlines the services for the installation and configuration of a Picture Archiving and Communication System (PACS). The objective is to deploy a robust and efficient PACS solution that meets the client's specific requirements for image management, viewing, and distribution.
| Phase/Activity | Description | Technical Deliverables | Standard Specifications/Notes |
|---|---|---|---|
| Collaborate with the client to define system requirements, network infrastructure, hardware specifications, and integration points. Develop a detailed project plan and architecture design. | PACS Architecture Design Document, Network Assessment Report, Project Plan, Integration Strategy. | Adherence to DICOM standards for imaging. Consideration of HIPAA/GDPR compliance for data security. Scalability for future growth. High availability and disaster recovery planning. |
| Procure and set up all necessary server hardware, storage solutions, network devices, and PACS workstations as per the design. | Installed PACS Server, Configured Storage, Network Infrastructure, PACS Workstations. | Server hardware meeting PACS vendor requirements. Adequate storage capacity based on projected image volume. High-speed network connectivity. |
| Install the core PACS software on the designated server and client workstations. | Installed PACS Server Software, Installed PACS Client Software. | Latest stable version of the PACS software. Compatibility with server OS and workstation OS. Adherence to vendor installation procedures. |
| Configure PACS server settings, database, user accounts, roles, permissions, study routing rules, and DICOM connectivity. | Configured PACS Server Settings, User Accounts & Permissions, Study Routing Rules, DICOM AE Titles & Ports. | Configured according to client requirements and best practices. Secure user authentication. Efficient study distribution. |
| Establish DICOM connectivity with all imaging modalities (e.g., X-ray, CT, MRI, Ultrasound) for image acquisition. | Successful DICOM Connectivity to Modalities, Configured Modality Worklist. | Verification of DICOM conformance statements for modalities. Correct AE titles, IP addresses, and ports. Stable image transfer. |
| Integrate PACS with existing HIS/EHR for patient demographic data, study orders, and results linkage. | Successful HL7/DICOM Integration with HIS/EHR. | Use of standard HL7 messages or DICOM SR for data exchange. Data mapping verification. Real-time or near real-time data synchronization. |
| Install and configure PACS viewer software on workstations, including display calibration and user-specific settings. | Configured PACS Viewers, Calibrated Displays, User Profiles. | High-resolution medical displays. Accurate color calibration. User-friendly interface configuration. |
| Perform comprehensive testing of all PACS functionalities, including image retrieval, viewing, archiving, distribution, and integration points. | Test Cases & Results Report, Performance Benchmarks, User Acceptance Testing (UAT) Sign-off. | Functional testing, performance testing, security testing. Validation against defined requirements. |
| Provide training to IT administrators on system maintenance and troubleshooting, and to end-users on daily PACS operations. | Training Materials, Conducted Training Sessions. | Role-based training. Hands-on exercises. Documentation and support resources. |
| Provide complete system documentation, including installation guides, configuration manuals, and user guides. Formal handover of the operational PACS system. | Final System Documentation, As-Built Diagrams, Handover Certificate. | Clear, concise, and comprehensive documentation. All project artifacts delivered. |
Key Objectives:
- Successful installation and configuration of the PACS server, workstations, and associated hardware.
- Integration of the PACS with existing hospital information systems (HIS) and/or Electronic Health Records (EHR) as required.
- Configuration of user roles, permissions, and security settings.
- Establishment of image acquisition workflows from various modalities.
- Testing and validation of system functionality to ensure optimal performance and reliability.
- Provision of training to designated IT staff and end-users.
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the PACS Installation & Configuration Service. It defines the expected service levels and remedies in case of performance deviations.
| Service Component | Response Time (Business Hours) | Resolution Time Target (Business Hours) | Uptime Guarantee |
|---|---|---|---|
| Critical Issues (System Unavailable, Major Functionality Impaired) | 1 Business Hour | 4 Business Hours | 99.9% per month |
| High Priority Issues (Significant Performance Degradation, Key Feature Malfunction) | 2 Business Hours | 8 Business Hours | 99.5% per month |
| Medium Priority Issues (Minor Functionality Issues, Configuration Adjustments) | 4 Business Hours | 2 Business Days | 99.0% per month |
| Low Priority Issues (Informational Requests, Minor Enhancements, Non-critical requests) | 8 Business Hours | 5 Business Days | 98.0% per month |
| Scheduled Maintenance and Updates | N/A (Pre-scheduled) | N/A | Excludes scheduled maintenance windows (communicated at least 48 hours in advance) |
Key Service Components
- PACS Installation
- PACS Configuration (including user roles, security settings, DICOM routing, archiving policies)
- Integration with existing IT infrastructure (e.g., RIS, HIS, AD)
- Initial user training and documentation handover
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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