Verified Service Provider in Sierra Leone
Genomics Core Facilities in Sierra Leone
Engineering Excellence & Technical Support
Genomics Core Facilities solutions for Research & Discovery (R&D). High-standard technical execution following OEM protocols and local regulatory frameworks.
Next-Generation Sequencing (NGS) Capabilities
Our facility is equipped with state-of-the-art NGS platforms, enabling high-throughput sequencing for a wide range of applications including whole-genome, exome, and transcriptome sequencing, as well as targeted sequencing panels. This allows for rapid and comprehensive genetic analysis, vital for infectious disease surveillance, agricultural research, and understanding human genetic diversity in Sierra Leone.
Advanced Bioinformatics and Data Analysis
We provide robust bioinformatics support and access to powerful computational resources. Our expert team assists researchers with complex data processing, variant calling, genome assembly, comparative genomics, and statistical analysis. This ensures that raw sequencing data is transformed into actionable biological insights, accelerating discovery and empowering local researchers.
Specialized Sample Preparation and Quality Control
Our core facility offers meticulous sample preparation services, including DNA/RNA extraction from diverse biological matrices, library preparation for various NGS applications, and rigorous quality control measures. This guarantees the integrity and suitability of samples for sequencing, leading to reliable and reproducible results for critical research projects in public health and beyond.
What Is Genomics Core Facilities In Sierra Leone?
Genomics Core Facilities in Sierra Leone represent a nascent but crucial scientific infrastructure dedicated to providing specialized services and expertise in the field of genomics. These facilities are designed to democratize access to advanced genomic technologies and analytical capabilities, which are typically high-cost and require specialized personnel and equipment. Their establishment aims to empower researchers, clinicians, and public health professionals across Sierra Leone to conduct cutting-edge genomic research, diagnostics, and surveillance, ultimately contributing to improved human health, agricultural development, and understanding of biodiversity within the nation and the broader West African region.
| User Group | Needs/Rationale | Typical Use Cases |
|---|---|---|
| Academic Researchers (Universities, Research Institutes): | Access to state-of-the-art genomic technologies and expertise that may not be available within individual labs; cost-sharing for expensive equipment and reagents; collaborative environment for complex projects. | Disease gene discovery (e.g., Mendelian disorders, complex diseases); population genetics studies; evolutionary biology research; agricultural genomics (crop improvement, livestock breeding); biodiversity assessment. |
| Clinical Laboratories and Hospitals: | Diagnostic capabilities for genetic diseases; identification of infectious agents and drug resistance markers; personalized medicine applications; quality assurance for clinical testing. | Prenatal diagnosis; cancer genomics (tumor profiling, targeted therapy selection); infectious disease surveillance (pathogen identification, outbreak tracking); pharmacogenomics; rare disease diagnosis. |
| Public Health Agencies and Ministries of Health: | Genomic surveillance of infectious diseases (e.g., viral, bacterial, parasitic); tracking pathogen evolution and spread; monitoring antimicrobial resistance; public health policy informed by genetic data. | Epidemiological surveillance of emerging infectious diseases (e.g., COVID-19, Ebola, Lassa fever); tracking drug resistance in malaria parasites or bacteria; characterizing the genetic basis of endemic diseases; food safety testing. |
| Conservation and Environmental Agencies: | Understanding genetic diversity of endangered species; tracking illegal wildlife trade; environmental monitoring through eDNA; studying microbial communities in ecosystems. | Conservation genomics of flagship species; identifying origins of illegally harvested timber or bushmeat; assessing the impact of environmental changes on biodiversity; microbial ecology studies. |
| Agricultural Sector (Farmers, Research Institutes): | Improving crop yields and resilience; developing disease-resistant varieties; enhancing livestock productivity; identifying genetic markers for desirable traits. | Marker-assisted selection in breeding programs; genomic evaluation of germplasm; identification of genes conferring drought or pest resistance; traceability of agricultural products. |
Key Components of Genomics Core Facilities Services:
- Next-Generation Sequencing (NGS) Services: Offering a range of NGS platforms (e.g., Illumina, Oxford Nanopore) for diverse applications such as whole-genome sequencing, exome sequencing, transcriptome sequencing (RNA-Seq), and metagenomics.
- DNA/RNA Extraction and Quality Control: Standardized protocols for efficient and high-quality isolation of nucleic acids from various biological sample types (e.g., blood, tissue, environmental samples), coupled with robust quality assessment using methods like Qubit, Nanodrop, and Bioanalyzer.
- Library Preparation: Expertise in preparing sequencing libraries for different NGS applications, including paired-end, single-end, and amplicon-based libraries, with options for both standard and custom workflows.
- Genotyping and Variant Calling: Providing services for single nucleotide polymorphism (SNP) genotyping, copy number variation (CNV) analysis, and identification of genetic variants associated with diseases or traits.
- Bioinformatics and Data Analysis: Essential support encompassing raw data processing, quality filtering, alignment to reference genomes, variant annotation, differential gene expression analysis, phylogenetic analysis, and interpretation of complex genomic datasets.
- Training and Capacity Building: Offering workshops, seminars, and hands-on training sessions to equip local scientists and technicians with the skills necessary to design genomic experiments, operate equipment, and analyze data independently.
- Consultation and Project Design: Providing expert advice to researchers on experimental design, choice of appropriate genomic technologies, and data analysis strategies to maximize the scientific output of their projects.
Who Needs Genomics Core Facilities In Sierra Leone?
Genomics core facilities are essential for advancing scientific research and clinical diagnostics. In Sierra Leone, these facilities can serve a diverse range of stakeholders who require access to cutting-edge genomic technologies and expertise. The target customers encompass academic institutions, healthcare providers, governmental agencies, and private sector entities, each with unique needs and applications for genomics.
| Customer Type | Key Departments/Units | Potential Applications |
|---|---|---|
| Academic and Research Institutions | Biology Departments, Medical Schools, Agriculture Faculties, Environmental Science Departments | Basic research in genetics, disease mechanism studies, population genetics, plant and animal breeding, evolutionary biology, biodiversity studies |
| Healthcare Providers and Hospitals | Pathology Laboratories, Infectious Disease Units, Oncology Departments, Genetic Counseling Services, Public Health Laboratories | Diagnostic testing (infectious diseases, inherited disorders, cancer), pharmacogenomics, pathogen surveillance, antimicrobial resistance tracking, prenatal screening |
| Governmental Agencies | Ministry of Health and Sanitation (Disease Control and Prevention), Ministry of Agriculture and Food Security, Environmental Protection Agency, National Public Health Institute | Epidemiological surveillance, outbreak investigation and response, food safety testing, environmental monitoring, biosecurity, forensic genomics |
| Non-Governmental Organizations (NGOs) and International Organizations | Public Health Programs, Agricultural Development Initiatives, Conservation Projects, Humanitarian Aid Organizations | Disease prevalence studies, vaccine development support, agricultural trait improvement, wildlife conservation genomics, zoonotic disease research |
| Private Sector | Biotechnology Start-ups, Agricultural Companies, Food and Beverage Industries, Pharmaceutical Research | New diagnostic test development, crop improvement, livestock breeding, product authentication, drug discovery research |
Target Customers and Departments for Genomics Core Facilities in Sierra Leone
- {"title":"Academic and Research Institutions","description":"Universities and research centers are primary users, driving fundamental scientific discovery and training future generations of scientists."}
- {"title":"Healthcare Providers and Hospitals","description":"Hospitals and clinical laboratories can leverage genomics for diagnostics, personalized medicine, and understanding disease patterns."}
- {"title":"Governmental Agencies","description":"Public health bodies and ministries can utilize genomics for disease surveillance, outbreak investigations, and public health policy development."}
- {"title":"Non-Governmental Organizations (NGOs) and International Organizations","description":"Organizations focused on health, agriculture, and conservation can benefit from genomic applications in their programs."}
- {"title":"Private Sector (Biotechnology, Agriculture, etc.)","description":"Emerging sectors in Sierra Leone may require genomic services for product development, quality control, and innovation."}
Genomics Core Facilities Process In Sierra Leone
Genomics core facilities in Sierra Leone are crucial for advancing research and diagnostics. Their operational workflow, from initial inquiry to the execution of genomic services, is a structured process designed to ensure efficient and accurate data generation. This process typically involves several key stages, each with distinct steps and responsibilities. Understanding this workflow is vital for researchers, clinicians, and potential users to effectively engage with these facilities.
| Stage | Key Activities | User Responsibility | Core Facility Responsibility |
|---|---|---|---|
| Inquiry & Consultation | Initial contact, discussion of research/diagnostic needs | Contacting the facility, articulating needs | Providing information on services, conducting consultations |
| Project Scoping & Design | Defining goals, selecting technology, planning experiments | Collaborating on experimental design, providing project context | Offering expertise on genomic technologies, recommending approaches |
| Sample Submission & Logistics | Sample collection, preservation, and delivery | Collecting and preparing samples according to guidelines | Providing sample submission protocols, coordinating logistics |
| Sample Quality Control (QC) | Assessing sample integrity, concentration, and purity | N/A (facility responsibility) | Performing QC checks, reporting results |
| Library Preparation | Converting genomic material into sequencing-ready libraries | N/A (facility responsibility) | Performing library preparation protocols |
| Sequencing | Generating raw sequencing data using high-throughput instruments | N/A (facility responsibility) | Performing sequencing runs |
| Data Generation & Primary Analysis | Producing raw data files (FASTQ), initial processing | N/A (facility responsibility) | Running sequencing software, performing read alignment |
| Secondary & Tertiary Analysis | Variant calling, gene expression analysis, statistical analysis | Providing specific analysis parameters (if applicable) | Conducting advanced bioinformatics analysis |
| Data Interpretation & Reporting | Analyzing results, creating comprehensive reports | Reviewing reports, providing feedback | Interpreting data, writing detailed reports |
| Project Closure & Data Archival | Finalizing project, storing data | Acknowledging receipt of data, providing feedback | Archiving raw and analyzed data, maintaining records |
Genomics Core Facilities Process in Sierra Leone: Workflow from Inquiry to Execution
- 1. Initial Inquiry and Consultation: The process begins with a researcher or clinician reaching out to the genomics core facility with a research question or diagnostic need that requires genomic analysis. This is followed by an in-depth consultation with the facility's scientific staff.
- 2. Project Scoping and Design: During the consultation, the core facility team works with the user to define the specific research or diagnostic goals, determine the most appropriate genomic technology (e.g., whole-genome sequencing, exome sequencing, targeted sequencing, genotyping, gene expression analysis), and plan the experimental design.
- 3. Sample Submission and Logistics: Once the project is defined, protocols for sample collection, preservation, and submission are established. The user is responsible for collecting and preparing biological samples (e.g., blood, tissue, saliva, DNA extracts) according to the facility's guidelines.
- 4. Sample Quality Control (QC): Upon receipt, samples undergo rigorous quality control checks to assess their integrity, concentration, and purity. This ensures that only high-quality samples proceed to library preparation.
- 5. Library Preparation: The genomic material from the samples is converted into libraries suitable for high-throughput sequencing. This involves a series of enzymatic reactions to fragment the DNA/RNA and attach adapter sequences necessary for the sequencing platform.
- 6. Sequencing: The prepared libraries are loaded onto a high-throughput sequencing instrument (e.g., Illumina platform). The instrument then generates millions to billions of short DNA/RNA reads from each sample.
- 7. Data Generation and Primary Analysis: The raw sequencing data is generated in FASTQ format. Basic bioinformatics analysis, including read quality assessment, adapter trimming, and alignment to a reference genome, is performed.
- 8. Secondary and Tertiary Analysis: This stage involves more complex bioinformatics, such as variant calling (identifying genetic variations), gene expression quantification, variant annotation, and statistical analysis, depending on the project's objectives.
- 9. Data Interpretation and Reporting: The analyzed data is interpreted in the context of the research question or clinical diagnosis. A comprehensive report detailing the methods, results, and potential biological or clinical implications is generated and provided to the user.
- 10. Project Closure and Data Archival: The project is formally closed, and the raw and analyzed data are archived by the core facility according to established data management policies. Follow-up consultations may be offered for further data interpretation or to discuss future research directions.
Genomics Core Facilities Cost In Sierra Leone
Genomics core facilities are crucial for advancing biological research and diagnostics. In Sierra Leone, the cost of accessing these services can be influenced by several factors, making it challenging to provide definitive, universally applicable price ranges. These factors include the specific type of genomic assay required, the scale of the project (e.g., single sample vs. high-throughput sequencing), the complexity of the analysis, the availability of specialized reagents and equipment, and the operational costs of the facility itself. Furthermore, the fluctuating exchange rate of the Leone (SLL) against major currencies can impact the cost of imported consumables and equipment, indirectly affecting service pricing. While precise figures are difficult to ascertain without direct engagement with local facilities, an estimated breakdown of potential cost factors and approximate ranges in Sierra Leonean currency (SLL) can be provided.
| Genomic Service Category (Illustrative) | Potential Cost Range (SLL per assay/sample, estimates) | Notes |
|---|---|---|
| Basic Genotyping (e.g., SNP genotyping for a few loci) | 500,000 - 1,500,000 | Depends on the platform (e.g., PCR-based, microarrays) and number of markers. |
| Sanger Sequencing (per gene or amplicon) | 750,000 - 2,000,000 | Cost per reaction, including reaction setup and sequencing run. |
| Targeted Gene Sequencing (e.g., sequencing of a few genes in a single sample) | 2,000,000 - 5,000,000 | Involves library preparation and sequencing for a specific set of genes. |
| Whole Exome Sequencing (WES) (per sample) | 10,000,000 - 25,000,000 | Includes library preparation, exome capture, sequencing, and initial data processing. Costs can be significantly lower for high-throughput projects. |
| Whole Genome Sequencing (WGS) (per sample) | 20,000,000 - 50,000,000+ | Highest cost service, involving full genome sequencing. Bulk discounts are critical for affordability. Data analysis is a substantial component. |
| Gene Expression Analysis (e.g., qPCR for a panel of genes) | 300,000 - 1,000,000 | Cost per sample for a set of target genes. |
| Bioinformatics Analysis (basic data processing) | 1,000,000 - 5,000,000 | Can be a separate charge or bundled with sequencing services. Complex analysis will incur higher costs. |
Key Pricing Factors for Genomics Core Facilities in Sierra Leone
- Type of Genomic Service: DNA sequencing (Sanger, NGS), genotyping, gene expression analysis, epigenomics, etc., each has a different cost structure.
- Assay Complexity: Simple PCR assays are generally less expensive than whole-genome sequencing or complex multi-omics analyses.
- Sample Input and Throughput: The number of samples processed significantly impacts overall cost, with economies of scale often applying to larger projects.
- Reagent Costs: The price of specialized enzymes, nucleotides, kits, and other consumables is a major component.
- Equipment Usage and Maintenance: Costs associated with operating and maintaining advanced sequencing platforms, PCR machines, and bioinformatics hardware.
- Personnel Expertise and Time: The cost of highly trained scientists and technicians to perform experiments and analyze data.
- Data Storage and Analysis: Computational resources and bioinformatics expertise required for processing and interpreting large genomic datasets.
- Facility Overhead: Rent, utilities, administrative costs, and institutional support contribute to the overall pricing.
- Importation Costs and Tariffs: For imported reagents and equipment, customs duties and logistical expenses can add to the final price.
- Profit Margin/Sustainability Model: Core facilities need to cover operational costs and potentially generate revenue for reinvestment or sustainability.
Affordable Genomics Core Facilities Options
Affordable genomics core facilities are crucial for enabling research without prohibitive costs. This involves understanding value bundles, which offer a package of services at a reduced price compared to individual purchases, and implementing various cost-saving strategies. These strategies can range from optimizing experimental design to leveraging shared resources and negotiating service agreements. The goal is to maximize the scientific output from limited budgets.
| Value Bundle Type | Description | Potential Cost Savings | Considerations |
|---|---|---|---|
| Library Prep + Sequencing Package | Includes standardized library preparation kits and a set number of sequencing lanes or reads. | Discount on combined services, reduced reagent waste, streamlined workflow. | Requires adherence to standardized protocols; customization may incur additional fees. |
| Single-Cell Analysis Bundle | Combines cell dissociation, library preparation for single-cell RNA-seq, and a specific sequencing depth. | Reduced cost per cell compared to individual service purchases, optimized workflow for single-cell applications. | May have limitations on cell numbers or specific cell types; consider pilot experiments. |
| Genotyping & SNP Discovery Package | Includes DNA extraction, specific genotyping assay (e.g., SNP array, targeted sequencing), and basic data analysis. | Cost savings on DNA extraction and assay reagents; efficient sample processing. | Best suited for projects with a clear genotyping objective; limited flexibility for other analyses. |
| Data Analysis & Storage Tier | Offers a set amount of computational time for analysis and a specific storage quota for a defined period. | Predictable costs for analysis and storage; avoids expensive ad-hoc computational resource purchases. | Requires careful estimation of computational needs; may need to purchase additional tiers if requirements exceed the bundle. |
| Bulk RNA-seq for Pilot Studies | Discounted rate for a limited number of samples and sequencing depth for initial exploratory research. | Lower barrier to entry for pilot experiments; encourages preliminary data generation. | Not intended for large-scale, in-depth studies; results may be less statistically powered. |
Key Cost-Saving Strategies for Genomics Core Facilities
- Optimize Experimental Design: Thorough planning to minimize sample numbers and avoid repeat experiments is paramount. Design studies to answer multiple questions with a single sample where possible.
- Leverage Bulk Purchasing & Discounts: Core facilities can often negotiate better rates for reagents and consumables when purchasing in larger quantities. Explore institutional discounts and consortium agreements.
- Shared Instrument Access: Instead of individual labs purchasing expensive, infrequently used equipment, core facilities can provide shared access, significantly reducing overhead and maintenance costs per user.
- Standardize Protocols & Reagents: Implementing standardized workflows and using common reagents across multiple projects can lead to economies of scale in purchasing and reduce training overhead.
- Develop In-House Expertise vs. Outsourcing: Evaluate whether certain complex library preparation or analysis steps are more cost-effective to perform in-house with trained staff or to outsource to external providers. This requires careful cost-benefit analysis.
- Tiered Service Models: Offer different levels of service based on complexity and turnaround time. Basic, standardized services are typically cheaper than highly customized or rapid turnaround options.
- Data Management & Storage Optimization: Implement efficient data archiving and retrieval strategies to avoid unnecessary storage costs. Explore cloud-based solutions and tiered storage options.
- Training & User Education: Well-trained users are more efficient and less likely to make costly errors. Comprehensive training programs can reduce the need for extensive core facility staff intervention.
- Seek Grant Funding & Subsidies: Actively apply for grants that support core facility infrastructure and services, or explore institutional subsidies and departmental contributions.
- Regular Cost-Benefit Analysis: Periodically review service costs, usage patterns, and the pricing of external providers to ensure the core facility remains competitive and cost-effective.
Verified Providers In Sierra Leone
In Sierra Leone, ensuring access to quality healthcare is paramount. Identifying verified healthcare providers is crucial for individuals seeking reliable medical services. Franance Health stands out as a premier network of healthcare professionals, distinguished by its rigorous credentialing process and commitment to excellence. This commitment translates into a superior patient experience, making Franance Health the optimal choice for healthcare needs in Sierra Leone.
| Key Features of Verified Providers | Franance Health's Commitment |
|---|---|
| Valid medical licenses and certifications | Strict verification of all credentials |
| Demonstrated expertise in their respective fields | Access to a diverse range of specialists |
| Adherence to ethical medical practices | Emphasis on patient rights and privacy |
| Positive patient feedback and outcomes | Continuous quality assurance processes |
| Commitment to ongoing professional development | Promoting advanced medical knowledge and techniques |
Why Franance Health is the Best Choice:
- Rigorous Credentialing: Franance Health employs a stringent vetting process to ensure all affiliated providers meet the highest standards of medical expertise, ethical practice, and licensure. This meticulous approach guarantees that patients are connected with competent and trustworthy healthcare professionals.
- Comprehensive Network: The network encompasses a wide range of specialists and general practitioners, addressing diverse medical needs across various disciplines. From primary care to specialized treatments, Franance Health offers a holistic approach to healthcare.
- Patient-Centric Approach: Franance Health prioritizes patient well-being and satisfaction. Their providers are dedicated to delivering compassionate care, clear communication, and personalized treatment plans, fostering a trusting relationship between patient and doctor.
- Accessibility and Convenience: With a network of verified providers strategically located, Franance Health enhances accessibility to quality healthcare services throughout Sierra Leone, reducing barriers to seeking timely medical attention.
- Commitment to Quality Improvement: Franance Health continuously monitors and evaluates the performance of its network providers, encouraging ongoing professional development and adherence to best practices in healthcare delivery. This dedication ensures that patients consistently receive high-quality care.
Scope Of Work For Genomics Core Facilities
This document outlines the Scope of Work for Genomics Core Facilities, focusing on technical deliverables and standard specifications. It aims to provide a comprehensive understanding of the services offered, quality standards, and expected outcomes for users. The core facility will provide access to state-of-the-art genomic technologies and expertise to support research projects.
| Service Area | Technical Deliverables | Standard Specifications/Quality Control | Associated Deliverables | |||||
|---|---|---|---|---|---|---|---|---|
| Next-Generation Sequencing (NGS) | Library preparation (e.g., Illumina, PacBio, Oxford Nanopore) | Sequencing run (e.g., HiSeq, NovaSeq, MiSeq, Sequel, PromethION) | Raw sequencing data (FASTQ format) | Quality score reports | Sequencing depth and coverage metrics | Sequencing platform documentation | ||
| Genotyping and SNP analysis | Genotyping array processing (e.g., Illumina Infinium, Axiom) | SNP calling and genotype data generation | Genotype data (e.g., VCF, PLINK format) | Call rates | Concordance data (if applicable) | |||
| Gene expression profiling (RNA-Seq) | Total RNA extraction and quality assessment (e.g., RIN score) | mRNA enrichment or rRNA depletion | Library preparation for RNA-Seq | Sequencing run | Raw sequencing data (FASTQ) | Quantified gene expression levels (e.g., TPM, FPKM) | Differential gene expression analysis reports (optional) | |
| Epigenomics (ChIP-Seq) | Chromatin immunoprecipitation (ChIP) protocol optimization | DNA fragmentation and library preparation | Sequencing run | Raw sequencing data (FASTQ) | Peak calling and annotation | Coverage tracks (e.g., BED, BigWig format) | ||
| Genomic DNA/RNA Extraction | DNA/RNA extraction from various sample types (e.g., blood, tissue, cells) | Yield quantification (e.g., Qubit, Nanodrop) | Purity assessment (e.g., A260/A280 ratio) | Integrity assessment (e.g., gel electrophoresis, Bioanalyzer, TapeStation) | Extracted DNA/RNA (quantified and qualified) | |||
| Bioinformatic Analysis Support | Data quality control and initial processing | Alignment to reference genomes | Variant calling | Differential expression analysis | Pathway analysis | Custom analysis pipelines | Analysis reports with visualizations | Annotated data files |
Key Service Areas
- Next-Generation Sequencing (NGS) services
- Genotyping and SNP analysis
- Gene expression profiling (e.g., RNA-Seq, microarrays)
- Epigenomics (e.g., ChIP-Seq, Methyl-Seq)
- Metagenomics and microbiome analysis
- Long-read sequencing
- Genomic DNA/RNA extraction and quality control
- Bioinformatic analysis support
Service Level Agreement For Genomics Core Facilities
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for services provided by the Genomics Core Facility. It aims to ensure consistent, reliable, and efficient access to our state-of-the-art genomic technologies and expertise for all users.
| Service Category | Response Time (Business Days) | Uptime Guarantee (%) | Definition of Uptime | Exclusions |
|---|---|---|---|---|
| NGS Sample Prep & Data Generation | 3-5 (initial consultation/planning) | 98% | Availability of sequencing instruments and associated reagents for scheduled runs. Measured as (Total Scheduled Hours - Downtime Hours) / Total Scheduled Hours. | Scheduled maintenance, user-initiated delays, sample quality issues not attributable to the core, external power outages beyond core facility control. |
| Microarray Services | 2-3 (initial consultation/planning) | 97% | Availability of microarray scanners and associated reagents. Measured as (Total Scheduled Hours - Downtime Hours) / Total Scheduled Hours. | Scheduled maintenance, user-initiated delays, sample quality issues not attributable to the core, external power outages beyond core facility control. |
| qPCR Services | 1-2 (booking confirmation) | 99% | Availability of qPCR instruments and consumables for scheduled runs. Measured as (Total Scheduled Hours - Downtime Hours) / Total Scheduled Hours. | Scheduled maintenance, user-initiated delays, sample quality issues not attributable to the core, external power outages beyond core facility control. |
| Bioinformatics Analysis Support (Pre-defined Workflows) | 3-5 (initial data delivery & setup) | N/A (Support-based, not uptime) | Acknowledgement of support request within 1 business day. Aim for completion of pre-defined workflows within 10 business days, dependent on data volume and complexity. | Complex custom analysis requests, issues arising from user-provided software/environments, significant data re-processing due to user errors. |
| Consultation and Experimental Design Assistance | 2-3 (meeting scheduling) | N/A (Support-based, not uptime) | Acknowledgement of consultation request within 1 business day. Aim to schedule initial consultations within 5 business days of request. | User unavailability for scheduled meetings, requests requiring extensive background research beyond the scope of routine consultation. |
Scope of Services Covered
- Next-Generation Sequencing (NGS) Sample Preparation and Data Generation
- Microarray Services
- Quantitative PCR (qPCR) Services
- Bioinformatics Analysis Support (pre-defined workflows)
- Consultation and Experimental Design Assistance
In-Depth Guidance
Frequently Asked Questions
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