Cold Chain Logistics in Sierra Leone
Engineering Excellence & Technical Support
Cold Chain Logistics solutions for Supply Chain & Logistics. High-standard technical execution following OEM protocols and local regulatory frameworks.
Temperature-Controlled Fleet Expansion
In response to increasing demand for reliable cold chain solutions, we have successfully expanded our fleet with 15 new, state-of-the-art refrigerated trucks. These vehicles are equipped with real-time temperature monitoring systems, ensuring optimal conditions for temperature-sensitive cargo like vaccines and pharmaceuticals throughout their journey across Sierra Leone.
Smart Warehouse & Cold Storage Upgrades
We've invested in upgrading our central warehouse facilities with advanced insulation and redundant refrigeration units. This includes the installation of a new, automated inventory management system that tracks stock levels and temperature logs in real-time, minimizing spoilage and maximizing efficiency for imported and locally sourced perishable goods.
IoT-Enabled Supply Chain Visibility
Leveraging the latest Internet of Things (IoT) technology, we now provide end-to-end supply chain visibility for our clients. Smart sensors on vehicles and in storage units transmit live data on location, temperature, humidity, and shock, accessible via a secure online portal. This allows for proactive issue resolution and ensures the integrity of critical shipments.
What Is Cold Chain Logistics In Sierra Leone?
Cold chain logistics in Sierra Leone refers to the temperature-controlled supply chain management of perishable goods, ensuring that products are maintained within a specific low-temperature range from their point of origin to their final destination. This involves a complex network of refrigerated transportation, storage facilities, and monitoring systems designed to prevent spoilage, maintain efficacy, and ensure product integrity. The successful implementation of a cold chain is critical for public health, economic development, and the provision of essential services within the country.
| Stakeholder/Industry | Need for Cold Chain Logistics | Typical Use Cases |
|---|---|---|
| Healthcare Sector (Ministry of Health, NGOs, Hospitals, Pharmacies) | To maintain the efficacy and potency of vaccines, pharmaceuticals, diagnostic reagents, and blood products, preventing loss of life-saving treatments and outbreaks of preventable diseases. | Vaccine distribution (e.g., routine immunization programs, emergency vaccination campaigns), storage and transport of essential medicines, management of blood banks, distribution of temperature-sensitive diagnostic kits. |
| Agricultural Sector (Farmers, Cooperatives, Exporters) | To preserve the quality, freshness, and market value of perishable agricultural produce such as fruits, vegetables, fish, and meat, reducing post-harvest losses and enabling access to wider markets. | Chilled transport of fresh produce to urban centers, cold storage of fish and meat for local consumption and export, maintaining the quality of dairy products. |
| Food and Beverage Industry (Manufacturers, Distributors, Retailers) | To ensure food safety, prevent spoilage, and extend the shelf life of various food products, meeting consumer demand for safe and high-quality consumables. | Distribution of frozen and chilled foods (e.g., poultry, processed meats, dairy, ice cream), transport of beverages requiring specific temperature conditions, maintaining the cold chain in supermarkets and restaurants. |
| Research and Development Institutions | To preserve the integrity of biological samples, laboratory reagents, and specialized chemicals for scientific research and diagnostics. | Storage and transport of biological specimens, distribution of reagents for diagnostic laboratories, maintaining controlled environments for sensitive experiments. |
Key Components of Cold Chain Logistics in Sierra Leone
- Refrigerated Transportation: This includes specialized vehicles such as refrigerated trucks, vans, and potentially air cargo with temperature-controlled units, equipped to maintain specific temperature zones during transit.
- Cold Storage Facilities: Encompasses temperature-controlled warehouses, walk-in coolers, and freezers at various points in the supply chain, including ports, distribution centers, and last-mile delivery hubs.
- Temperature Monitoring and Data Logging: Utilization of data loggers, thermometers, and real-time tracking systems to continuously record and verify the temperature of goods throughout the entire cold chain.
- Handling and Packaging: Adherence to strict protocols for loading, unloading, and packaging to minimize temperature excursions and protect goods from environmental fluctuations.
- Personnel Training and Expertise: Ensuring that personnel involved in cold chain operations are adequately trained in handling procedures, equipment operation, and emergency response.
- Regulatory Compliance and Quality Assurance: Meeting national and international standards for temperature control, product safety, and traceability.
Who Needs Cold Chain Logistics In Sierra Leone?
Cold chain logistics are crucial for ensuring the efficacy and safety of temperature-sensitive products throughout their journey from production to consumption. In Sierra Leone, this specialized supply chain management plays a vital role in several key sectors, safeguarding public health and supporting economic development. The need is particularly acute for pharmaceuticals, vaccines, perishable foods, and certain industrial or laboratory materials that degrade rapidly at ambient temperatures.
| Target Customer/Entity | Key Departments/Units Involved | Primary Needs/Products | Impact of Inadequate Cold Chain |
|---|---|---|---|
| Ministry of Health and Sanitation (MoHS) | Expanded Programme on Immunization (EPI), Disease Prevention and Control, Pharmaceutical Services | Vaccines (e.g., polio, measles, COVID-19), essential medicines, blood products, diagnostic kits | Reduced vaccine efficacy, disease outbreaks, increased mortality/morbidity, loss of critical medical supplies |
| District Health Management Teams (DHMTs) | Pharmacy depots, health centers, community health posts | Vaccines, medicines, cold chain equipment maintenance | Inability to provide essential healthcare services, stock-outs of temperature-sensitive drugs |
| International NGOs & Humanitarian Organizations (e.g., WHO, UNICEF, MSF) | Logistics and supply chain departments, program implementation units | Vaccines, pharmaceuticals, medical equipment, emergency supplies | Failure to deliver life-saving aid, compromised health interventions, significant financial losses |
| Agricultural Cooperatives & Farmer Associations | Storage and processing units, marketing departments | Fresh produce (fruits, vegetables), dairy products, processed foods, animal feed | High spoilage rates, reduced farmer income, limited access to quality food for consumers, food insecurity |
| Food Processing Companies | Production, quality control, logistics, sales and marketing | Dairy products, meat, fish, processed juices, baked goods | Product spoilage, brand reputation damage, reduced market share, financial losses |
| Research Institutions & Laboratories | Laboratory management, research departments, diagnostic units | Biological samples (blood, tissue), reagents, diagnostic kits, vaccines for research | Compromised research integrity, inaccurate diagnostic results, wasted research investments |
| Private Pharmacies & Hospitals | Pharmacy departments, procurement units, patient care services | Prescription medications, specialized treatments, vaccines | Inconsistent drug availability, reduced treatment efficacy, patient safety risks, reputational damage |
Target Customers and Departments Requiring Cold Chain Logistics in Sierra Leone
- {"title":"Healthcare Sector","description":"This sector has the most critical and widespread need for cold chain logistics due to the storage and transportation of life-saving medicines and vaccines."}
- {"title":"Agriculture and Food Processing","description":"Ensuring the quality and safety of food products from farm to fork, minimizing spoilage, and expanding market reach for perishable goods."}
- {"title":"Research and Diagnostics","description":"Supporting scientific advancements and public health initiatives by maintaining the integrity of sensitive biological samples and reagents."}
- {"title":"Other Potential Sectors","description":"Emerging needs may arise in sectors like specialized manufacturing or for specific events requiring temperature-controlled environments."}
Cold Chain Logistics Process In Sierra Leone
Cold chain logistics in Sierra Leone is a critical yet complex process, essential for maintaining the integrity of temperature-sensitive goods like pharmaceuticals, vaccines, and certain food products. The workflow from initial inquiry to final execution involves multiple stakeholders, stringent protocols, and the overcoming of significant infrastructural challenges. This process ensures that products are kept within their specified temperature ranges throughout their journey from origin to destination, minimizing spoilage and maximizing efficacy.
| Stage | Description | Key Activities | Key Stakeholders | Challenges in Sierra Leone |
|---|---|---|---|---|
| The initial contact and understanding of the client's cold chain logistics needs. | Client contacts logistics provider. Discussion of product type, volume, origin, destination, temperature requirements, and timeline. Route assessment and initial risk identification. | Client (e.g., NGO, Ministry of Health, food importer), Logistics Provider (3PL) | Lack of standardized inquiry forms. Inconsistent client knowledge of cold chain requirements. Difficulty in obtaining accurate route information and lead times due to poor infrastructure. |
| Developing a comprehensive quote and formalizing the service agreement. | Logistics provider prepares detailed quotation based on identified needs. Negotiation of terms, pricing, and Service Level Agreements (SLAs). Contract signing. | Logistics Provider, Client | Price fluctuations due to fuel availability and import duties. Difficulty in accurately costing for potential delays caused by unpredictable events. Limited number of reliable cold chain providers. |
| Ensuring all necessary arrangements and equipment are in place before goods are dispatched. | Procurement and verification of suitable refrigerated vehicles (reefers) and cold storage facilities. Temperature monitoring device calibration and placement. Packaging of goods using appropriate insulation and refrigerants. Obtaining necessary permits and documentation. | Logistics Provider, Packaging Suppliers, Customs Agents, Regulatory Bodies | Availability and maintenance of suitable refrigerated vehicles. Reliable sourcing of quality packaging materials and refrigerants. Bureaucratic delays in obtaining permits. Power outages affecting pre-cooling of equipment. |
| The movement of goods via refrigerated transport. | Loading of temperature-sensitive goods into pre-cooled refrigerated vehicles. Active temperature monitoring during transit. Adherence to predetermined routes and schedules. Handling of any transit-related issues (e.g., breakdowns, customs clearance). | Logistics Provider (Drivers, Fleet Managers), Customs Officials, Port Authorities | Poor road infrastructure leading to long transit times and increased fuel consumption. Unreliable power supply for refrigerated vehicles during stops. Insecurity on certain routes. Limited availability of trained drivers for refrigerated transport. |
| Temporary storage of goods in temperature-controlled environments. | Receiving goods at cold storage facilities. Verifying temperature logs upon arrival. Storing goods at the specified temperature range. Inventory management and stock rotation. Regular maintenance and monitoring of cold storage equipment. | Logistics Provider (Warehouse Staff, Technicians), Client (if applicable) | Limited availability of modern, reliable cold storage facilities. Frequent power outages requiring reliance on expensive generators. High maintenance costs for refrigeration equipment. Inadequate security at some facilities. |
| Delivering goods from the warehouse to the final point of consumption. | Planning of delivery routes to minimize transit time. Loading goods into smaller refrigerated vehicles or insulated containers for last-mile. Real-time temperature monitoring during delivery. Handover of goods to the recipient with signature and temperature confirmation. | Logistics Provider (Delivery Personnel), Recipient (e.g., health center, market) | Challenges in reaching remote areas due to poor roads and limited transport options. Difficulty in maintaining temperature during short transfers at the final destination. Lack of trained personnel at the recipient end to handle cold chain products correctly. |
| Tracking the condition and location of goods throughout the process. | Continuous monitoring of temperature data using data loggers. Real-time GPS tracking of vehicles. Regular communication with clients regarding shipment status. Generating reports on transit conditions, temperature excursions, and delivery confirmations. | Logistics Provider (Operations Team, IT Support), Client | Limited internet connectivity for real-time data transmission. Inconsistency in data logging and reporting standards. Cost of advanced monitoring technology. Need for robust data management systems. |
| Concluding the logistics service and settling financial matters. | Confirmation of successful delivery and acceptance by the recipient. Finalizing all documentation. Issuing invoices for services rendered. Processing payments from the client. | Logistics Provider, Client | Delays in payment processing. Disputes over service quality or reported issues. Ensuring all contractual obligations are met by both parties. |
Cold Chain Logistics Workflow in Sierra Leone
- Inquiry and Planning
- Quotation and Agreement
- Pre-shipment Preparation
- Transportation (Inbound/Outbound)
- Storage and Warehousing
- Distribution and Last-Mile Delivery
- Monitoring and Reporting
- Completion and Payment
Cold Chain Logistics Cost In Sierra Leone
Understanding the cost of cold chain logistics in Sierra Leone is crucial for businesses involved in the import, export, and distribution of temperature-sensitive goods. These costs are influenced by a complex interplay of factors, leading to significant price variability across different services and regions. The local currency, the Sierra Leonean Leone (SLL), is the primary denomination for these costs. Key pricing factors include the type of product being transported (e.g., pharmaceuticals require stricter temperature control than some frozen foods), the distance and complexity of the route, the duration of the cold chain, the chosen mode of transport (refrigerated trucks, air freight with specialized containers), the availability and cost of cold storage facilities, fuel prices, labor costs, and regulatory compliance. The current economic climate, including inflation and currency fluctuations, also plays a substantial role in determining these prices. Infrastructure limitations, such as poor road conditions and unreliable electricity supply for refrigeration, can further escalate costs due to increased risk of spoilage and the need for backup power solutions. These factors contribute to a wide range of pricing, making it essential for businesses to obtain detailed quotes for their specific needs.
| Service Category | Typical Price Range (SLL) | Notes/Assumptions |
|---|---|---|
| Refrigerated Trucking (per km/day) | 30,000 - 100,000+ | Varies significantly by truck size, temperature range, and route. Includes fuel and driver. Higher end for specialized long-haul or difficult terrain. |
| Cold Storage (per pallet/day) | 5,000 - 15,000+ | Depends on temperature requirements (frozen vs. chilled), facility type, and volume. Can include handling fees. |
| Cold Chain Air Freight Handling (per kg) | 15,000 - 50,000+ | This is a component of air cargo. Includes specialized packaging, handling, and potentially active cooling solutions for transit. |
| Refrigerated Container Lease (per day) | 20,000 - 70,000+ | For sea freight or extended land transport. Does not include power source or fuel unless specified. |
| Last-Mile Delivery (Temperature-Controlled) | 50,000 - 200,000+ | Highly dependent on destination accessibility, distance within urban/rural areas, and type of vehicle. Often a significant portion of total logistics cost. |
| Cold Chain Consulting/Assessment | 500,000 - 5,000,000+ | For designing and optimizing cold chain solutions. Prices are project-based and depend on scope. |
Key Pricing Factors for Cold Chain Logistics in Sierra Leone
- Product perishability and temperature requirements
- Transportation distance and route complexity
- Duration of the cold chain (transit and storage)
- Mode of transport (refrigerated vehicles, air cargo, etc.)
- Availability and cost of cold storage facilities (warehousing)
- Fuel prices and energy costs
- Labor costs (drivers, handlers, maintenance personnel)
- Regulatory compliance and customs procedures
- Infrastructure quality (road conditions, power reliability)
- Insurance and risk mitigation measures
- Import/export duties and taxes
- Demand and supply dynamics for cold chain services
Affordable Cold Chain Logistics Options
Navigating the complexities of cold chain logistics doesn't have to break the bank. Affordable options are available, focusing on optimizing efficiency and strategic partnerships. This involves understanding how "value bundles" can offer comprehensive solutions at a reduced combined cost, and implementing smart cost-saving strategies throughout the supply chain. By leveraging technology, exploring flexible service models, and prioritizing proactive planning, businesses can achieve reliable cold chain operations without exorbitant expenditure.
| Cost-Saving Strategy | Description | Potential Benefits |
|---|---|---|
| Optimize Route Planning & Load Consolidation | Utilize advanced software to plan the most efficient delivery routes, minimizing mileage and fuel consumption. Consolidate shipments from multiple clients to maximize truck capacity. | Reduced fuel costs, lower mileage, increased delivery efficiency, fewer vehicles needed. |
| Invest in Energy-Efficient Refrigeration & Insulation | Upgrade to modern, energy-efficient refrigeration units for trucks and warehouses. Ensure excellent insulation to minimize energy loss. | Lower electricity bills, reduced carbon footprint, improved temperature stability. |
| Leverage Technology for Real-Time Monitoring | Implement IoT sensors and real-time tracking systems to monitor temperature and humidity. This allows for proactive intervention if deviations occur, preventing product spoilage. | Reduced product loss, improved compliance, data for process optimization. |
| Explore Third-Party Logistics (3PL) Providers | Partnering with 3PL providers can offer access to their existing infrastructure, expertise, and economies of scale, often at a lower cost than managing in-house. | Reduced capital investment, access to specialized equipment and expertise, scalable solutions. |
| Dynamic Pricing & Flexible Contracts | Negotiate flexible contracts that allow for adjustments based on demand fluctuations. Explore providers offering dynamic pricing models that reflect actual usage. | Cost alignment with business needs, avoidance of paying for unused capacity. |
| Predictive Maintenance for Equipment | Implement a schedule for regular maintenance and inspections of refrigeration units and vehicles. Predictive maintenance can prevent costly breakdowns and emergency repairs. | Minimized downtime, extended equipment lifespan, reduced unexpected repair costs. |
| Collaborate with Supply Chain Partners | Work closely with suppliers and customers to improve forecasting accuracy and coordinate shipment schedules, leading to more efficient logistics. | Reduced inventory holding costs, fewer rush orders, improved overall supply chain flow. |
| Optimize Packaging Solutions | Use appropriate insulation and refrigerants for the specific product and transit time. Consider reusable packaging options where feasible. | Reduced packaging material costs, improved product protection, potential for material reuse. |
Key Value Bundles in Cold Chain Logistics
- Integrated Temperature-Controlled Transportation & Storage: Bundling refrigerated truck services with temperature-controlled warehouse space offers seamless transitions and reduces the risk of temperature excursions during transfers. This often comes with volume discounts.
- Technology-Enabled Monitoring & Compliance Packages: Combining real-time temperature tracking devices, data logging, and reporting services with regulatory compliance assistance can streamline operations and minimize fines or product loss.
- End-to-End Cold Chain Management Services: Outsourcing the entire cold chain process, from warehousing and transportation to inventory management and last-mile delivery, can provide a cost-effective solution by leveraging a provider's expertise and economies of scale.
- Specialized Packaging & Last-Mile Delivery Bundles: For specific product types (e.g., pharmaceuticals, fresh produce), packaging solutions designed for optimal temperature maintenance can be bundled with a dedicated last-mile delivery service, ensuring product integrity upon arrival.
- Shared Cold Storage & Distribution Networks: Utilizing shared cold storage facilities and participating in consolidated distribution networks can significantly reduce overhead costs for warehousing and transportation compared to dedicated infrastructure.
Verified Providers In Sierra Leone
In Sierra Leone's evolving healthcare landscape, identifying trusted and qualified medical service providers is paramount for ensuring quality care and patient safety. Franance Health stands out as a leader, meticulously vetting and credentialing its network of healthcare professionals and facilities. This rigorous process ensures that all Franance Health providers meet the highest standards of medical expertise, ethical practice, and patient-centered care, making them the optimal choice for individuals seeking reliable healthcare solutions in Sierra Leone.
| Provider Type | Key Credentials & Standards | Franance Health Verification Benefit |
|---|---|---|
| Hospitals & Clinics | Accreditation by national health authorities, adherence to hygiene protocols, availability of essential equipment, qualified medical and nursing staff. | Ensures access to safe, well-equipped facilities with competent medical teams, reducing the risk of complications and improving treatment outcomes. |
| Specialist Doctors | Medical degrees from recognized institutions, board certifications in their respective specialties, active professional licenses, proven track record of successful patient care. | Guarantees access to expert medical advice and treatment from highly qualified professionals, leading to accurate diagnoses and effective management of conditions. |
| General Practitioners (GPs) | Licensed medical practitioners with broad medical knowledge, ongoing medical education, strong diagnostic skills, and a patient-centric approach. | Provides reliable primary healthcare services, early detection of illnesses, and appropriate referrals when specialized care is needed. |
| Diagnostic Laboratories | Certified by relevant health bodies, use of calibrated and up-to-date equipment, adherence to quality control measures, qualified laboratory technicians. | Ensures accurate and reliable diagnostic test results, which are crucial for proper medical diagnosis and treatment planning. |
| Pharmacies | Licensed by pharmaceutical regulatory bodies, stocking of genuine medications, adherence to safe storage and dispensing practices, qualified pharmacists. | Guarantees access to safe, authentic, and properly dispensed medications, crucial for effective treatment and patient safety. |
Why Franance Health Providers Are the Best Choice:
- Unwavering commitment to patient well-being and satisfaction.
- Access to a diverse network of highly skilled and experienced medical professionals across various specialties.
- Rigorous credentialing process ensuring adherence to international quality and safety standards.
- Emphasis on transparent communication and patient education.
- Cost-effective healthcare solutions without compromising on quality.
- Streamlined appointment scheduling and administrative processes.
- Continuous professional development and training for all affiliated providers.
Scope Of Work For Cold Chain Logistics
This document outlines the Scope of Work (SOW) for Cold Chain Logistics services. It details the expected technical deliverables and standard specifications required to ensure the integrity and temperature control of temperature-sensitive products throughout the supply chain. The services encompass warehousing, transportation, and distribution, with a strong emphasis on maintaining specific temperature ranges and providing auditable proof of compliance.
| Deliverable Category | Description | Standard Specifications | Acceptance Criteria |
|---|---|---|---|
| Warehousing | Provision of temperature-controlled storage facilities, including ambient, chilled, and frozen zones. | Temperature range adherence (e.g., 2°C to 8°C for chilled, -18°C to -25°C for frozen). Humidity control (e.g., 60-70% RH for chilled). Adequate ventilation and airflow. Regular calibration of temperature monitoring equipment. Strict SOPs for loading/unloading and handling. | Temperature logs demonstrating consistent adherence to specified ranges for 99.5% of the storage duration. No visual signs of product degradation. Successful completion of internal and external audits. |
| Transportation | Transport of goods using refrigerated vehicles (e.g., reefer trucks, temperature-controlled containers). | Vehicle temperature control capabilities matching product requirements. Real-time temperature monitoring with data logging. Secure packaging and loading procedures to prevent temperature excursions. Defined transit times and routes. | Temperature data logs from origin to destination showing continuous compliance with setpoints. No reported damage or spoilage attributed to transportation. Delivery within agreed-upon timeframes. |
| Monitoring & Data Logging | Continuous real-time monitoring of temperature and humidity throughout the cold chain, with data recording and reporting. | Use of calibrated and validated temperature/humidity data loggers. Data accessible via a secure online platform. Configurable alarm thresholds and notification systems for deviations. Data retention for a minimum of [Specify Duration, e.g., 2 years]. | Availability of complete and uncorrupted temperature/humidity data for all shipments. Timely notification of temperature excursions. Demonstrable accuracy of recorded data compared to independent checks. |
| Inventory Management | Accurate tracking and management of inventory within the cold chain. | Use of a robust Warehouse Management System (WMS) with lot/batch tracking. First-In, First-Out (FIFO) or First-Expired, First-Out (FEFO) stock rotation. Regular cycle counting and physical inventory checks. Real-time inventory visibility. | Inventory accuracy of 99.9% based on cycle counts and physical verification. Clear and auditable traceability of each inventory item from receipt to dispatch. |
| Quality Assurance | Implementation of quality control procedures and documentation to ensure product integrity. | Adherence to Good Distribution Practices (GDP) and relevant industry standards. Regular training for personnel involved in cold chain operations. Incident reporting and investigation procedures. Preventative maintenance program for equipment. | Documentation of all QA procedures and training records. Completion of all scheduled maintenance. Effective resolution of any reported quality incidents with corrective and preventative actions implemented. |
Key Areas of Cold Chain Logistics Services
- Temperature-Controlled Warehousing
- Refrigerated Transportation
- Cold Chain Monitoring and Data Logging
- Inventory Management and Traceability
- Customs Clearance and Regulatory Compliance
- Last-Mile Delivery
Service Level Agreement For Cold Chain Logistics
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for cold chain logistics services provided by [Your Company Name] to [Client Company Name]. This agreement is designed to ensure the integrity and timely delivery of temperature-sensitive goods throughout the supply chain.
| Service Element | Service Level Objective (SLO) | Measurement Period | Remedy for Breach |
|---|---|---|---|
| Temperature Excursion Response Time | For any reported temperature excursion, a root cause analysis and corrective action plan will be initiated within 1 hour of notification. | Per incident | 10% discount on the affected shipment's transportation cost. |
| Shipment Tracking Availability | Real-time shipment tracking information will be available 99.5% of the time. | Monthly | A credit of 5% of the monthly tracking service fee. |
| On-Time Pickup Guarantee | 98% of scheduled pickups will be executed within the agreed-upon pickup window. | Monthly | A credit of $50 per delayed pickup exceeding the defined window. |
| On-Time Delivery Guarantee | 97% of deliveries will be completed within the agreed-upon delivery window. | Monthly | A credit of 10% of the affected shipment's transportation cost for each delivery exceeding the window. |
| Uptime for Cold Storage Facilities | Cold storage facilities will maintain operational uptime of 99.9% for temperature-controlled environments. | Monthly | A credit of 0.1% of the monthly storage fee for every hour of downtime exceeding the SLO. |
| Uptime for Monitoring Systems | Temperature and humidity monitoring systems will have an uptime of 99.99%. | Monthly | A credit of 5% of the monthly monitoring service fee for any downtime exceeding the SLO. |
Key Performance Indicators (KPIs)
- Temperature Excursion Response Time
- Shipment Tracking Availability
- On-Time Pickup Guarantee
- On-Time Delivery Guarantee
- Uptime for Cold Storage Facilities
- Uptime for Monitoring Systems
Frequently Asked Questions
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