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Verified Service Provider in Sierra Leone
Digital X-Ray Installation Service (Mobile DR) in Sierra Leone
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Mobile DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Rapid Deployment & On-Site Expertise
Our certified technicians provide swift, on-site installation of advanced Mobile DR systems across Sierra Leone, minimizing downtime and ensuring immediate access to critical diagnostic imaging for remote and underserved communities.
Seamless System Integration & Calibration
We ensure flawless integration of Mobile DR units with existing hospital IT infrastructure, including PACS and RIS, and perform precise calibration for optimal image quality and diagnostic accuracy from day one.
Robust Network Configuration & Connectivity
Our service includes expert configuration of secure wireless and wired network connectivity for your Mobile DR systems, guaranteeing reliable data transfer and remote access for reporting and consultations, even in challenging environments.
What Is Digital X-ray Installation Service (Mobile Dr) In Sierra Leone?
Digital X-Ray Installation Service (Mobile DR) in Sierra Leone refers to the deployment, integration, and commissioning of portable Digital Radiography (DR) systems for medical imaging applications within the country. Mobile DR units are characterized by their ability to be transported, offering flexibility in image acquisition across diverse locations, including rural clinics, field hospitals, and emergency response sites where fixed infrastructure may be absent or compromised. The service encompasses the physical setup, calibration, network integration, and initial operational training for healthcare professionals. It is a critical enabler for expanding access to advanced diagnostic imaging, particularly in settings with limited resources or challenging logistical constraints.
| Beneficiary Group | Specific Needs Addressed | Typical Use Cases |
|---|---|---|
| Rural Health Clinics and Centers | Lack of fixed radiography infrastructure; need for on-site diagnostic capabilities; improved patient throughput. | Pre-operative assessment for minor surgeries; diagnosis of fractures and pneumonia; tuberculosis screening. |
| District Hospitals and Secondary Care Facilities | Overburdened fixed imaging departments; need for extended imaging services; support for emergency departments. | Trauma imaging; chest X-rays for infectious disease management; portable chest X-rays for intubated patients. |
| Emergency Medical Services and Disaster Response Teams | Deployment in austere or temporary settings; rapid diagnostic imaging at incident sites. | Mass casualty incident triage; battlefield medicine; response to natural disasters (e.g., earthquakes, floods) requiring immediate medical assessment. |
| Mobile Health Outreach Programs | Extending healthcare services to underserved populations; screening and diagnostic campaigns in remote areas. | Community-based screening for respiratory illnesses; mobile diagnostic units for specialized medical missions. |
| Military Field Hospitals and Forward Operating Bases | Need for deployable, robust imaging solutions in operational environments. | Orthopedic injury assessment; diagnosis of combat-related trauma; general diagnostic imaging in expeditionary settings. |
Key Components of Digital X-Ray Installation Service (Mobile DR):
- Site Assessment and Planning: Evaluating the operational environment, power availability, space requirements, and network connectivity for optimal DR system placement and functionality.
- Hardware Installation and Configuration: Unpacking, assembling, and physically connecting the DR detector, generator, acquisition workstation, and associated peripherals. This includes ensuring proper alignment and mechanical stability.
- Software Installation and Integration: Deploying the Digital Imaging and Communications in Medicine (DICOM) compliant Picture Archiving and Communication System (PACS) software and the image acquisition software. Integration with existing hospital information systems (HIS) or electronic medical records (EMR) may be required.
- Calibration and Quality Assurance: Performing systematic calibration procedures to ensure accurate radiation dose delivery, image geometric fidelity, contrast resolution, and spatial resolution. Quality assurance (QA) protocols are established and tested.
- Network Configuration and Connectivity: Establishing reliable network connections for image transmission to PACS/HIS/EMR and remote diagnostic capabilities, if applicable. This involves configuring IP addresses, network protocols, and security measures.
- Power and Electrical Safety Compliance: Ensuring the DR system is connected to a stable power source with appropriate grounding and surge protection. Electrical safety checks and certifications are performed.
- User Training and Familiarization: Providing comprehensive training to radiographers, technologists, and potentially radiologists on the operation of the DR system, image acquisition techniques, quality control, and basic troubleshooting.
- Post-Installation Support and Documentation: Providing detailed installation reports, user manuals, maintenance schedules, and warranty information. Initial troubleshooting and support are offered to ensure seamless operational commencement.
Who Needs Digital X-ray Installation Service (Mobile Dr) In Sierra Leone?
Mobile Digital X-ray (DR) units are revolutionizing diagnostic imaging in Sierra Leone by bringing advanced X-ray capabilities directly to patients and facilities. This advanced technology offers faster image acquisition, superior image quality, and reduced radiation exposure compared to traditional film-based systems. The portability of mobile DR systems makes them particularly valuable in regions with limited access to fixed radiology departments or for reaching remote populations. This document outlines who specifically needs these services, detailing the target customers and their relevant departments.
| Target Customer/Organization Type | Primary Department(s) Benefiting | Key Needs & Use Cases |
|---|---|---|
| Government Hospitals (Tertiary & Secondary) | Radiology Department, Emergency Department, Orthopedics, Pulmonology | To augment existing radiology capacity, provide rapid diagnostics in emergencies, and extend imaging services to patient wards or satellite clinics. |
| Rural Health Centers & District Hospitals | General Practice, Emergency, Maternal & Child Health | To provide essential diagnostic imaging where fixed radiology departments are absent or limited, enabling earlier diagnosis and treatment for common ailments. |
| Non-Governmental Organizations (NGOs) & Faith-Based Healthcare Providers | Mobile Clinics, Outreach Programs, Primary Healthcare | To equip mobile units for on-the-go diagnostics, supporting disease screening (e.g., TB, pneumonia), injury assessment in remote areas, and general health check-ups. |
| Military & Peacekeeping Medical Units | Field Hospitals, Trauma Care Units | To offer immediate X-ray capabilities in deployed settings, supporting combat casualty care and general medical support. |
| Specialty Clinics (e.g., Orthopedic, Tuberculosis Centers) | Radiology (integrated), Orthopedics, Chest Medicine | To provide dedicated, high-quality imaging for specific patient populations, facilitating accurate diagnosis and monitoring of conditions like fractures and pulmonary diseases. |
| Disaster Response & Emergency Medical Services | Emergency Triage, Field Hospitals | To quickly deploy diagnostic imaging at disaster sites or in temporary medical camps for mass casualty management and assessment of injuries. |
| Medical Training Institutions | Radiology Training, Medical Education | To provide students with exposure to modern digital imaging technology, enhancing their diagnostic skills and preparedness for the evolving healthcare landscape. |
Target Customers and Departments for Mobile DR Installation Service in Sierra Leone
- Hospitals seeking to enhance their diagnostic imaging capabilities without extensive infrastructure upgrades.
- Clinics and smaller medical centers in urban and peri-urban areas that require advanced radiology services but may lack the space or budget for a fixed DR system.
- Mobile medical outreach programs and non-governmental organizations (NGOs) providing healthcare services in remote and underserved communities.
- Field hospitals and temporary medical facilities established for specific events, disaster relief, or public health campaigns.
- Specialized medical facilities (e.g., orthopedic clinics, trauma centers) that can benefit from immediate, on-site radiographic imaging.
- Government health initiatives focused on improving diagnostic access and disease screening across the nation.
- Educational institutions and training centers for medical professionals, utilizing modern equipment for hands-on learning.
Digital X-ray Installation Service (Mobile Dr) Process In Sierra Leone
This document outlines the comprehensive workflow for installing a Digital X-Ray (Mobile DR) system in Sierra Leone, from the initial client inquiry to the final system execution and handover. This process is designed to ensure a smooth, efficient, and compliant installation, meeting the specific needs of healthcare facilities in the region.
| Phase | Key Activities | Description | Responsible Parties | Key Deliverables | Timeline (Estimated) |
|---|---|---|---|---|---|
| Initial Contact, Needs Assessment, Product Briefing | Client expresses interest in a Mobile DR system. Initial discussions to understand their specific imaging needs, facility type, budget, and any existing infrastructure. | Client, Sales Team, Technical Consultant | Understanding of client requirements, initial product recommendations. | 1-3 Business Days |
| On-Site Visit, Technical Survey, Workflow Analysis | A technical team visits the facility to assess power availability, space, network infrastructure, radiation shielding requirements, and existing workflow. Detailed planning for optimal system placement and integration. | Technical Team, Client IT/Facilities | Detailed site survey report, system placement plan, integration strategy. | 3-7 Business Days |
| Solution Design, Pricing, Contract Negotiation | Based on the site assessment, a detailed proposal is prepared, outlining the specific Mobile DR system, software, accessories, installation services, warranty, and pricing. Contract negotiations and finalization. | Sales Team, Technical Team, Legal Department, Client | Formal proposal, signed contract, payment schedule. | 5-10 Business Days |
| Order Placement, Manufacturing, Shipping, Customs Clearance | The Mobile DR system and associated components are procured. This involves ordering from the manufacturer, managing lead times, and coordinating international shipping, customs clearance, and local transportation to the facility in Sierra Leone. | Procurement Department, Logistics Team, Customs Brokers | Confirmation of order, shipping documents, arrival confirmation. | 4-12 Weeks (depending on lead times and shipping) |
| Facility Readiness Checks, Network Setup, Power Verification | Ensuring the facility is prepared according to the site assessment plan. This includes verifying power supply, network connectivity, and any necessary minor structural modifications or radiation shielding verification. | Client Facilities Team, Installation Team | Certified readiness for installation, network connectivity report. | 2-5 Business Days (prior to installation) |
| System Assembly, Hardware Installation, Software Setup, Network Integration | The installation team physically sets up the Mobile DR unit, connects it to the network, installs and configures the image acquisition software, Picture Archiving and Communication System (PACS) if applicable, and integrates it with existing hospital information systems (HIS) if required. | Installation Team (Certified Technicians) | Fully assembled and connected Mobile DR system, functional software, network integration confirmed. | 3-7 Business Days |
| Image Quality Testing, Dose Verification, System Functionality Checks | Comprehensive testing of the Mobile DR system to ensure optimal image quality, accurate dose output, and full functionality of all components. This includes phantom testing and patient simulation runs. | Installation Team, Applications Specialist, Client Radiographers | Calibration reports, test images, performance verification documentation. | 2-3 Business Days |
| User Training, System Demonstration, Documentation Provision | Training is provided to radiographers, technologists, and relevant IT staff on the operation of the Mobile DR system, image acquisition protocols, basic troubleshooting, and PACS usage. Official handover of the system with all necessary documentation. | Applications Specialist, Training Department, Client Radiographers & IT | Trained personnel, training completion certificates, user manuals, service documentation, official handover certificate. | 3-5 Business Days |
| Remote Support, On-Site Service Visits, Preventive Maintenance | Ongoing technical support, remote assistance for troubleshooting, scheduled preventive maintenance visits, and access to software updates. This phase ensures the long-term reliability and performance of the Mobile DR system. | Technical Support Team, Service Engineers | Resolved support tickets, completed maintenance reports, ongoing system performance. | Ongoing (as per service agreement) |
Digital X-Ray Installation Service (Mobile DR) Process in Sierra Leone
- Inquiry & Consultation
- Site Assessment & Planning
- Proposal & Contract Finalization
- Procurement & Logistics
- Pre-Installation Preparation
- On-Site Installation & Configuration
- Testing & Calibration
- Training & Handover
- Post-Installation Support & Maintenance
Digital X-ray Installation Service (Mobile Dr) Cost In Sierra Leone
Installing a Digital Radiography (DR) system, particularly a mobile DR unit, in Sierra Leone involves a range of costs influenced by several key factors. These factors determine the overall investment required for procurement, setup, and initial operation. Understanding these elements is crucial for healthcare facilities and government agencies planning such an acquisition. The primary cost drivers include the specific DR system chosen, its features and capabilities, the vendor providing the equipment and installation, the logistical challenges of delivery to the installation site, and any necessary infrastructure upgrades or training.
Key Pricing Factors:
- DR System Type and Brand: The market offers various DR systems with different detector sizes, resolutions, software features, and brand reputations. High-end, feature-rich systems from established international manufacturers will generally command higher prices than more basic models or those from emerging brands.
- Mobile vs. Fixed DR: Mobile DR units offer flexibility but often have additional costs associated with their mobility features (e.g., battery power, maneuverability) and may be slightly more expensive than equivalent fixed systems. The quality and reliability of the mobile platform are also significant.
- Detector Technology: The type of detector (e.g., CsI vs. GOS, direct vs. indirect conversion) can influence image quality and cost. Newer, more advanced detector technologies might be more expensive.
- Software and PACS Integration: The DR system's accompanying software for image acquisition, processing, and viewing, as well as its compatibility with existing Picture Archiving and Communication Systems (PACS), can add to the cost. Standalone solutions might have different pricing structures than integrated ones.
- Vendor and Support Services: The reputation, service network, and after-sales support offered by the vendor are critical. Companies with a strong local presence and comprehensive support packages will likely charge more. This includes installation, calibration, initial training, and warranty.
- Logistics and Shipping: Importing medical equipment into Sierra Leone involves customs duties, taxes, freight charges, and potentially specialized handling. The distance from the port of entry to the final installation site also impacts transportation costs.
- Infrastructure Requirements: While mobile DR units are designed for flexibility, the installation site may require minor electrical upgrades, stable power supply, and adequate space. The cost of these modifications, if any, needs to be factored in.
- Training and Calibration: Comprehensive training for radiographers, technicians, and IT personnel is essential for optimal system utilization and longevity. Initial calibration and ongoing maintenance services also contribute to the total cost.
- Warranty and Service Agreements: The duration and scope of the warranty, as well as the pricing for extended service agreements, will affect the overall financial outlay.
| Component/Service | Estimated Cost Range (SLL - Sierra Leonean Leone) | Notes |
|---|---|---|
| Mobile DR System (Unit Cost) | 500,000,000 - 1,500,000,000+ | This is a broad estimate for the hardware and basic software. Prices vary greatly by manufacturer and features. |
| Installation & Setup (including basic calibration) | 50,000,000 - 200,000,000 | This often includes basic on-site setup, initial calibration, and functional testing. May be bundled with system purchase. |
| Initial User Training | 20,000,000 - 100,000,000 | Comprehensive training for radiographers and technicians. Cost depends on duration and vendor. |
| Logistics, Shipping & Customs Duties | 75,000,000 - 300,000,000+ | Highly variable based on origin, shipping method, insurance, and Sierra Leonean import tariffs. |
| Optional: PACS/IT Integration | 30,000,000 - 150,000,000 | If integration with existing hospital IT infrastructure is required. Cost depends on complexity and vendor. |
| Optional: Extended Warranty/Service Plan (Annual) | 15,000,000 - 50,000,000+ | Annual service contracts for maintenance and support. Crucial for equipment longevity. |
| Estimated Total Initial Investment (excluding optional services) | 625,000,000 - 2,100,000,000+ | This provides a general range for the complete initial setup. Actual costs will depend on specific choices. |
Estimated Cost Ranges for Mobile DR Installation in Sierra Leone (Local Currency)
- The pricing for mobile DR systems can vary significantly. Factors like brand, features, and vendor influence these ranges.
- Installation services are typically bundled with the equipment purchase but can also be a separate cost component if procured independently.
Affordable Digital X-ray Installation Service (Mobile Dr) Options
Acquiring a digital X-ray system, specifically a Mobile DR (Digital Radiography) unit, represents a significant investment for healthcare facilities. This service focuses on providing affordable installation solutions for these advanced imaging technologies. We understand that budget is a crucial factor, so our approach emphasizes value bundles and cost-saving strategies to make the transition to digital radiography more accessible. Our goal is to ensure you receive a fully functional and professionally installed Mobile DR system without compromising on quality or essential features. This involves careful planning, efficient deployment, and offering flexible options to meet diverse financial requirements.
| Value Bundle Option | Included Services | Cost-Saving Strategies | Ideal For | |
|---|---|---|---|---|
| Basic Essentials Bundle | Standard Mobile DR Unit Installation, Initial System Calibration, Basic User Training, Limited On-site Support (e.g., 90 days) | Utilizing off-peak installation times, bundled with initial system purchase, focus on essential setup only. | Smaller clinics, practices with existing IT infrastructure, budget-conscious first-time digital adopters. | |
| Value Plus Bundle | Standard Mobile DR Unit Installation, Comprehensive System Calibration, Extended User Training (multiple sessions), 1-Year Basic Maintenance & Support Contract, Remote Diagnostic Capabilities | Negotiated bulk purchasing discounts, streamlined installation process, predictable maintenance costs. | Medium-sized practices, facilities seeking a balance of features and cost-effectiveness, those prioritizing comprehensive training. | Specialty imaging centers looking to upgrade from analog. |
| Premium Integration Bundle | Advanced Mobile DR Unit Installation, Full System Integration with PACS/HIS, Extended Calibration & Optimization, Advanced User & Technical Training, 1-Year Comprehensive Maintenance & Support, Priority On-site Support, Optional System Upgrade Paths | Partnerships with DR manufacturers for bundled pricing, phased installation to minimize disruption, ongoing optimization services. | Larger hospitals, imaging departments with complex IT environments, facilities demanding peak performance and long-term support. | Trauma centers and busy emergency departments requiring rapid and reliable imaging. |
Key Benefits of Affordable Mobile DR Installation:
- Enhanced diagnostic capabilities with immediate image acquisition and review.
- Improved patient throughput and workflow efficiency.
- Reduced radiation exposure for both patients and staff.
- Lower long-term costs compared to traditional film-based systems (no film, processing chemicals).
- Increased accuracy and detail in diagnostic imaging.
- Flexibility to move the unit to different patient locations within a facility.
- Compliance with modern imaging standards.
Verified Providers In Sierra Leone
Finding reliable and trustworthy healthcare providers is paramount for individuals and communities. In Sierra Leone, Franance Health has emerged as a leading name, distinguished by its rigorous credentialing process and unwavering commitment to quality care. This document outlines what makes Franance Health a superior choice for healthcare services in Sierra Leone.
| Why Choose Franance Health? | Key Differentiators | Benefits for Patients |
|---|---|---|
| Verified Providers | Each provider undergoes a comprehensive background check, license verification, and skills assessment. | Peace of mind knowing you are receiving care from qualified and legitimate professionals. |
| Commitment to Quality | Emphasis on continuous training, adherence to best practices, and patient satisfaction. | Access to up-to-date medical knowledge and effective treatment plans. |
| Trust and Reliability | A reputation built on integrity, ethical practice, and consistent delivery of excellent healthcare. | Building a trusting relationship with your healthcare provider for long-term health management. |
| Comprehensive Services | A network of diverse medical specialists and general practitioners to meet a wide range of health needs. | Convenient access to a broad spectrum of healthcare services under one trusted umbrella. |
Franance Health's Commitment to Excellence
- Rigorous Credentialing Process: Franance Health employs a multi-faceted approach to vetting its healthcare professionals. This includes verifying educational qualifications, professional licenses, and work experience.
- Ongoing Professional Development: To ensure providers remain at the forefront of medical advancements, Franance Health mandates continuous learning and participation in relevant training programs.
- Patient-Centric Approach: Beyond technical skills, Franance Health prioritizes providers who demonstrate empathy, strong communication, and a dedication to patient well-being.
- Ethical Standards and Integrity: All Franance Health providers adhere to a strict code of ethics, ensuring patient confidentiality, honesty, and professional conduct.
- Accessibility and Reach: Franance Health is dedicated to expanding access to quality healthcare across Sierra Leone, making their verified providers available in various locations.
Scope Of Work For Digital X-ray Installation Service (Mobile Dr)
This Scope of Work (SOW) outlines the requirements for the professional installation of a Mobile Digital Radiography (DR) system. It details the technical deliverables, standard specifications, and responsibilities of both the service provider and the client. The primary objective is to ensure a safe, compliant, and fully functional Mobile DR system installation that meets all regulatory and operational needs.
| Category | Technical Deliverable | Standard Specifications/Requirements | Client Responsibility | Provider Responsibility |
|---|---|---|---|---|
| Site Assessment & Planning | Pre-installation Survey Report | Verification of space, power, network, radiation shielding (if applicable), and environmental conditions. Identification of any potential obstacles. Compliance with local building codes and radiation safety regulations. | Provide access to the installation site, site plans, and relevant building information. Inform provider of any special site requirements or constraints. | Conduct a comprehensive site assessment. Develop a detailed installation plan, including timelines and resource allocation. Identify and report any potential issues that may impact the installation. |
| Hardware Installation | Physically installed and secured Mobile DR Unit (including X-ray tube, detector, generator, mobile cart, etc.) | Unit securely mounted and stable. Proper alignment and positioning of components. Compliance with manufacturer's installation guidelines and ergonomic standards. | Ensure the installation area is prepared, clean, and accessible. Provide necessary power outlets and network drops as per the agreed plan. | Unpack, inspect, and physically install all Mobile DR system components. Ensure proper grounding and securing of all equipment. Adhere to manufacturer specifications and safety standards. |
| Electrical & Network Connectivity | Functional power and network connections to the Mobile DR unit. | Dedicated, properly grounded power circuits meeting voltage and amperage requirements. Stable and reliable network connectivity (wired Ethernet preferred) with sufficient bandwidth. Firewall rules configured to allow necessary communication. | Provide clearly labeled and accessible power outlets and network ports at the designated installation locations. Coordinate with IT department for network configuration and security. | Connect the Mobile DR system to the provided power and network infrastructure. Perform initial connectivity tests. Troubleshoot any connection issues. |
| Software & System Configuration | Installed and configured Mobile DR software, including image acquisition, processing, and QC modules. | Software installed according to manufacturer's recommendations. System parameters (kVp, mAs, detector settings, etc.) configured for optimal image quality. PACS/RIS integration parameters set up (if applicable). | Provide necessary software licenses. Facilitate access to existing PACS/RIS systems for integration testing. Provide user credentials for software login. | Install and configure all required software. Set up system parameters and user profiles. Perform initial software testing to ensure functionality. |
| PACS/RIS Integration (if applicable) | Successful transmission of test images to PACS/RIS. | DICOM conformance for image transmission. Correct configuration of AE Titles, IP addresses, and ports. Data integrity and image routing verified. | Provide PACS/RIS server details and access credentials. Designate a point of contact for PACS/RIS integration. | Configure the Mobile DR system for seamless integration with the client's PACS/RIS. Conduct thorough testing of image transmission, including verification of metadata and image quality. |
| Performance Testing & Calibration | System performance report, including image quality assessment and dose verification (if applicable). | Demonstration of optimal image quality across various imaging protocols. Verification of system accuracy and reproducibility. Calibration of detector and generator parameters. | Provide phantoms and test objects for image quality assessment. Allow access to radiologists/technologists for acceptance testing. | Conduct comprehensive system performance tests. Calibrate the system according to manufacturer specifications and industry best practices. Document all test results. |
| User Training | Trained clinical and technical staff capable of operating the Mobile DR system. | Training provided on system operation, image acquisition techniques, basic troubleshooting, and routine maintenance. Training materials provided. | Ensure availability of designated staff for training sessions. Provide feedback on training effectiveness. | Conduct comprehensive training sessions for end-users, covering all aspects of system operation. Provide user manuals and training documentation. |
| Documentation & Handover | Complete installation documentation, including as-built drawings, test reports, user manuals, and warranty information. | All documentation is accurate, complete, and provided in a readily accessible format. Sign-off document confirming successful installation and acceptance. | Review and approve all provided documentation. Sign the final acceptance form. | Compile and deliver all relevant documentation. Conduct a formal handover of the system to the client. Ensure all contractual obligations are met. |
Key Activities and Responsibilities
- Site assessment and planning
- Delivery and unpacking of Mobile DR system components
- Physical installation and mounting
- Electrical and network connectivity
- System configuration and software installation
- Integration with existing PACS/RIS (if applicable)
- Performance testing and calibration
- User training
- Documentation and handover
Service Level Agreement For Digital X-ray Installation Service (Mobile Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Mobile DR). It is designed to ensure timely and reliable service delivery for our valued clients.
| Service Level | Response Time Guarantee | Resolution Time Target | Uptime Guarantee |
|---|---|---|---|
| Standard Installation & Initial Setup | Within 4 Business Hours of reported issue. | Within 8 Business Hours of reported issue. | 99.5% Uptime during the first 90 days post-installation (excluding planned maintenance). |
| Post-Installation Technical Support (within warranty period) | Within 2 Business Hours of reported issue (during Business Hours). | Within 6 Business Hours of reported issue (during Business Hours). | 99.0% Uptime (excluding planned maintenance and client-induced issues). |
Key Definitions
- Service: The professional installation and initial setup of a Mobile Digital Radiography (DR) X-ray system.
- Downtime: A period during which the installed Mobile DR system is not operational or accessible due to a failure caused by the installation service or its provided components/software.
- Response Time: The maximum time within which our support team will acknowledge a reported issue and begin actively working on a resolution.
- Resolution Time: The maximum time within which a reported issue will be resolved and the Mobile DR system restored to full operational status.
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Client's local time), excluding public holidays.
- After-Hours Support: Support requested or provided outside of Business Hours, typically incurring additional charges as per the service contract.
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