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Digital X-Ray Installation Service (Fixed DR) in Sierra Leone
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Fixed DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust and Reliable Fixed DR Solutions
We specialize in deploying robust and reliable Fixed Digital Radiography (DR) systems tailored for the unique demands of Sierra Leone's healthcare landscape. Our installations are designed for durability, ensuring consistent image quality and minimal downtime, even in challenging environments.
Seamless Network Integration & PACS Setup
Our expert technicians ensure seamless integration of your new Fixed DR system with existing hospital networks and Picture Archiving and Communication Systems (PACS). We prioritize efficient data flow and secure image management for immediate accessibility by radiologists and clinicians.
On-site Installation & Comprehensive Training
We provide end-to-end on-site installation services across Sierra Leone, including precise calibration and alignment of the Fixed DR equipment. Our commitment extends to comprehensive training for your medical staff, empowering them to operate the new system with confidence and efficiency from day one.
What Is Digital X-ray Installation Service (Fixed Dr) In Sierra Leone?
Digital X-Ray Installation Service (Fixed DR) in Sierra Leone refers to the comprehensive process of setting up and integrating a fixed Digital Radiography (DR) system within a healthcare facility. This service entails the physical installation of the DR detector (typically a flat-panel detector), the X-ray generator, the imaging console, PACS (Picture Archiving and Communication System) integration, and any necessary network infrastructure. The primary objective is to transition from traditional film-based radiography or older computed radiography (CR) systems to a direct digital imaging workflow, enabling faster image acquisition, improved image quality, and enhanced diagnostic capabilities. This service is crucial for modernizing radiology departments and improving patient care through efficient and high-fidelity medical imaging.
| Who Needs This Service? | Typical Use Cases | |||||
|---|---|---|---|---|---|---|
| Hospitals (public and private) in Sierra Leone seeking to upgrade their radiology departments. | General diagnostic radiography for: Chest X-rays, Skeletal imaging (fractures, joint assessments), Abdominal imaging, Specialized examinations (e.g., mammography if integrated). | Diagnostic imaging centers and clinics aiming to provide advanced imaging services. | Rural or remote health facilities that require efficient and reliable diagnostic imaging solutions. | Healthcare institutions undertaking infrastructure modernization projects. | Organizations focused on improving diagnostic turnaround times and workflow efficiency. | Research institutions requiring high-quality digital imaging for studies. |
Key Components and Stages of Digital X-Ray Installation Service (Fixed DR):
- Site Assessment and Planning: Evaluating existing infrastructure, power requirements, radiation shielding, and network connectivity.
- Hardware Installation: Physical mounting and connection of the DR detector, X-ray tube/generator, and control console.
- Software Configuration: Installation and setup of imaging acquisition software, PACS client software, and DICOM (Digital Imaging and Communications in Medicine) compliance.
- Network Integration: Connecting the DR system to the hospital's Picture Archiving and Communication System (PACS) and/or Hospital Information System (HIS) for image storage, retrieval, and reporting.
- Calibration and Quality Assurance: Performing initial calibration of the detector and generator, followed by routine quality control tests to ensure optimal image performance and radiation safety.
- User Training: Comprehensive training for radiographers, radiologists, and IT personnel on system operation, image acquisition protocols, and troubleshooting.
- System Testing and Validation: Functional testing of all system components to ensure seamless operation and adherence to specifications.
- Post-Installation Support: Providing initial technical support and troubleshooting after the system goes live.
Who Needs Digital X-ray Installation Service (Fixed Dr) In Sierra Leone?
This document outlines the critical need for digital X-ray installation services, specifically for Fixed Digital Radiography (DR) systems, within Sierra Leone. The introduction of modern diagnostic imaging technology like fixed DR is crucial for enhancing healthcare delivery, improving diagnostic accuracy, and expanding access to essential medical services across the nation.
| Customer/Department | Key Needs & Benefits of Fixed DR Installation | Specific Applications |
|---|---|---|
| Hospitals (Government, Private, Faith-Based) | Need: Upgrade from analog X-ray, improve workflow efficiency, reduce patient wait times, enhance diagnostic capabilities for a wide range of conditions, facilitate telemedicine. Benefit: Increased throughput, higher image quality, reduced radiation dose to patients, improved accuracy in diagnosis, potential for PACS integration. | General radiography, orthopedic imaging, chest X-rays, trauma imaging, pediatric imaging. |
| Specialty Clinics (e.g., Orthopedics, Cardiology, Pulmonology) | Need: High-resolution imaging for specific conditions, detailed visualization of bone structures, cardiac chambers, or lung pathologies. Benefit: Precise diagnosis of complex cases, better treatment planning, improved patient outcomes, specialized imaging protocols. | Orthopedic fracture assessment, cardiac catheterization support imaging, tuberculosis screening and diagnosis, sports injury evaluation. |
| Diagnostic Imaging Centers | Need: Competitive advantage through advanced technology, high volume of diverse imaging requests, reliable and efficient operation. Benefit: Attract more patients, offer a wider range of services, reduce examination times, ensure consistent image quality. | Routine X-ray examinations, specialized diagnostic procedures, screening programs. |
| Medical Training Institutions | Need: Modern equipment for training future radiologists, radiographers, and medical professionals, exposure to cutting-edge technology. Benefit: Enhanced educational curriculum, hands-on experience with digital imaging, development of skilled healthcare workforce. | Radiology training modules, image interpretation workshops, research projects. |
| Remote and Underserved Health Facilities | Need: Access to essential diagnostic imaging in areas with limited healthcare infrastructure, bridging the gap in medical services. Benefit: Early detection of diseases, reduced need for patient referrals to distant facilities, improved primary healthcare delivery, potential for teleradiology. | Basic diagnostic X-rays for common ailments, tuberculosis detection, pneumonia diagnosis, initial trauma assessment. |
Target Customers and Departments Requiring Fixed DR Installation Services in Sierra Leone
- Hospitals (Government, Private, and Faith-Based)
- Specialty Clinics (e.g., Orthopedics, Cardiology, Pulmonology)
- Diagnostic Imaging Centers
- Medical Training Institutions
- Remote and Underserved Health Facilities
Digital X-ray Installation Service (Fixed Dr) Process In Sierra Leone
This document outlines the comprehensive workflow for installing Fixed Digital Radiography (DR) X-ray systems in Sierra Leone, from the initial customer inquiry to the final successful execution and handover. The process is designed to ensure a smooth, efficient, and compliant installation, meeting both technical and regulatory requirements.
| Phase | Key Activities | Deliverables | Responsible Parties |
|---|---|---|---|
| Inquiry & Initial Assessment | Client inquiry, requirements gathering, remote site assessment, proposal generation | Proposal, Quotation | Client, Service Provider Sales/Technical Team |
| Planning & Procurement | Contract signing, detailed site survey, regulatory approvals, equipment procurement, logistics | Signed Contract, Purchase Order, Site Survey Report, Permits, Procured Equipment | Client, Service Provider Technical Team, Government Authorities, Logistics Partners |
| Installation & Configuration | Site preparation, equipment installation, electrical/network setup, software installation, calibration | Installed DR System, Configured Software, Calibration Reports | Service Provider Installation Team, IT Support |
| Commissioning & Training | Radiation safety checks, user training, workflow integration, system acceptance | Radiation Safety Certificate, Trained Staff, Acceptance Sign-off | Service Provider Technical Team, Client's Clinical & IT Staff |
| Post-Installation Support & Handover | Documentation handover, warranty activation, follow-up, ongoing support | Installation Documentation, Activated Warranty, Ongoing Service Plan | Service Provider Support Team, Client's Biomedical/IT Department |
Digital X-Ray Installation Service (Fixed DR) Process
- {"steps":["1.1 Client Inquiry & Requirements Gathering: The healthcare facility expresses interest and provides initial details about their need for a Fixed DR X-ray system. This includes understanding the intended clinical applications, imaging volume, and any specific brand or model preferences. Contact information and key decision-makers are identified.","1.2 Preliminary Site Assessment (Remote/Virtual): Based on initial information, a remote assessment is conducted. This may involve reviewing architectural plans, room dimensions, power availability, existing infrastructure, and network connectivity requirements. Any immediate showstoppers are identified.","1.3 Proposal Generation & Quotation: A detailed proposal is prepared, outlining the proposed DR system, its specifications, installation scope, timeline, and associated costs. This includes hardware, software, training, and support. A formal quotation is provided to the client."],"title":"Phase 1: Inquiry and Initial Assessment","description":"The process begins with a formal inquiry from a healthcare facility or a designated procurement entity in Sierra Leone. This phase involves understanding the client's needs, site suitability, and preliminary planning."}
- {"steps":["2.1 Contract Finalization & Purchase Order: The client formally accepts the proposal, and a contract is signed. A purchase order is issued for the DR system and related components.","2.2 Detailed Site Survey & Risk Assessment: A qualified technician or engineer conducts an on-site survey. This involves precise measurements, verification of power, radiation shielding adequacy, structural integrity, ventilation, and network infrastructure. A comprehensive risk assessment is performed, and mitigation strategies are developed.","2.3 Regulatory Approvals & Permitting: The installation process adheres to Sierra Leone's medical device regulations and radiation safety standards. Necessary permits and approvals from relevant government bodies (e.g., Ministry of Health and Sanitation, radiation protection authorities) are applied for and obtained.","2.4 Equipment Procurement & Logistics: The DR system, including the X-ray generator, detector, workstation, PACS (Picture Archiving and Communication System) if applicable, and any necessary accessories, are procured and prepared for shipment. Logistics for transportation to Sierra Leone are arranged, considering customs clearance and delivery to the site."],"title":"Phase 2: Planning and Procurement","description":"Once the proposal is accepted, this phase focuses on detailed planning, securing approvals, and procuring the necessary equipment and resources."}
- {"steps":["3.1 Site Preparation: The designated installation area is prepared according to the site survey findings. This may involve minor structural modifications, electrical work, network cabling, and ensuring radiation safety measures are in place.","3.2 Equipment Delivery & Unpacking: The DR system components are delivered to the site and carefully unpacked. An inventory check is performed to ensure all items are present and undamaged.","3.3 Physical Installation: The X-ray generator, detector, table/wall stand, and other hardware components are installed and mounted. This requires skilled technicians with expertise in X-ray equipment.","3.4 Electrical & Network Connectivity: Power connections are made to the X-ray generator and associated equipment. Network cables are connected to the workstation and PACS server for data transfer and image management.","3.5 Software Installation & Configuration: The DR system software, image acquisition software, and PACS client software (if applicable) are installed and configured on the workstation. This includes setting up imaging protocols, user profiles, and network settings.","3.6 System Calibration & Testing: The DR system undergoes rigorous calibration to ensure accurate image acquisition and consistent performance. Various test exposures and image quality checks are performed."],"title":"Phase 3: Installation and Configuration","description":"This is the core phase where the physical installation and technical configuration of the DR system take place."}
- {"steps":["4.1 Radiation Safety Checks & Certification: Independent radiation safety surveys are conducted to ensure compliance with local regulations. The system is certified for safe operation by authorized personnel.","4.2 User Training: Comprehensive training is provided to radiographers, radiologists, and IT staff on the operation of the DR system, image acquisition techniques, troubleshooting, and basic maintenance. Training materials and user manuals are provided.","4.3 Clinical Workflow Integration: The new DR system is integrated into the facility's existing clinical workflow. This includes testing image transfer to PACS, reporting stations, and ensuring seamless data flow.","4.4 System Validation & Acceptance: The healthcare facility reviews the installed system and its performance. They formally accept the installation after all contractual obligations are met and the system meets their functional requirements."],"title":"Phase 4: Commissioning and Training","description":"This phase focuses on ensuring the system is fully functional, compliant, and that end-users are proficient in its operation."}
- {"steps":["5.1 Documentation & Handover: All relevant documentation, including installation reports, calibration certificates, training records, and user manuals, are handed over to the client.","5.2 Warranty & Service Agreement Commencement: The warranty period for the DR system begins. Service and maintenance agreements are activated, outlining ongoing support, preventative maintenance, and repair services.","5.3 Post-Installation Follow-up: A follow-up is conducted a few weeks after installation to address any immediate operational issues or user queries.","5.4 Ongoing Technical Support & Maintenance: The service provider continues to offer technical support, remote monitoring (if available), and scheduled preventative maintenance as per the service agreement to ensure the longevity and optimal performance of the DR system."],"title":"Phase 5: Post-Installation Support & Handover","description":"The final phase ensures ongoing support and a smooth transition to routine operations."}
Digital X-ray Installation Service (Fixed Dr) Cost In Sierra Leone
Installing a Fixed Digital Radiography (DR) X-ray system is a significant investment for healthcare facilities in Sierra Leone. The cost is not static and is influenced by several key factors, making it essential to obtain detailed quotes from suppliers. Understanding these factors will help in budgeting and decision-making. The price ranges provided are estimates in Sierra Leonean Leone (SLL) and can fluctuate based on market conditions, supplier, and specific system configurations.
| Component/Service | Estimated Price Range (SLL) |
|---|---|
| Entry-Level Fixed DR System (Detector, Generator, Basic Software) | 350,000,000 - 600,000,000 |
| Mid-Range Fixed DR System (Better Detector, Advanced Features, Integrated Software) | 600,000,000 - 900,000,000 |
| High-End Fixed DR System (Premium Detector, Advanced Imaging Capabilities, Comprehensive Software Suite) | 900,000,000 - 1,500,000,000+ |
| Installation and Commissioning (Per System) | 50,000,000 - 150,000,000 |
| User Training (Per Session/Group) | 20,000,000 - 60,000,000 |
| PACS Integration (Basic) | 40,000,000 - 100,000,000 |
| Site Preparation (Variable - potentially significant) | 30,000,000 - 200,000,000+ |
Key Pricing Factors for Digital X-Ray (Fixed DR) Installation in Sierra Leone
- DR System Model and Manufacturer: Different brands and models offer varying levels of image quality, features (e.g., image processing software, detector type), and automation. High-end, feature-rich systems will naturally command higher prices.
- Detector Type and Size: The type of detector (e.g., Cesium Iodide (CsI) vs. Amorphous Silicon (a-Si)) and its size (e.g., large format for chest X-rays vs. smaller for extremities) will impact cost. CsI detectors generally offer better image quality and are more expensive.
- X-ray Generator and Tube: The power and quality of the X-ray generator and tube are crucial for diagnostic imaging. Advanced generators with higher power and faster exposure times can increase the overall price.
- Software and PACS Integration: The cost of the imaging acquisition software and any required Picture Archiving and Communication System (PACS) integration, including software licenses and implementation services, is a significant component.
- Installation and Commissioning Services: This includes the physical installation of the DR panel, generator, gantry, and any other hardware components. Commissioning involves calibration, testing, and ensuring the system operates according to specifications.
- Training: Comprehensive training for radiographers, technicians, and potentially IT staff on operating the system and using the software is essential and adds to the cost.
- Site Preparation and Infrastructure: Depending on the existing facility, upgrades to power supply, radiation shielding, cooling systems, and network infrastructure may be required, adding to the project's overall expense.
- Import Duties, Taxes, and Shipping: For imported equipment, customs duties, import taxes, and shipping costs from the point of origin to Sierra Leone can significantly inflate the final price.
- Warranty and Maintenance Packages: The length and comprehensiveness of the warranty and post-installation maintenance agreements offered by the supplier will influence the initial purchase price.
- Supplier and Service Provider: Different suppliers may have varying markups and offer different levels of service and support, leading to price discrepancies.
Affordable Digital X-ray Installation Service (Fixed Dr) Options
Discover affordable and reliable digital X-ray installation services specifically for fixed Digital Radiography (DR) systems. This service focuses on providing cost-effective solutions to integrate advanced DR technology into your medical facility without breaking the bank. We understand that budget is a key concern, and our approach prioritizes value, efficiency, and long-term savings.
| Value Bundle | Description | Included Services | Cost-Saving Benefit |
|---|---|---|---|
| Essential DR Setup | Our most budget-friendly package for a straightforward fixed DR installation. | Detector mounting, basic cabling, initial system configuration, and standard staff training. | Lowest upfront investment, ideal for clinics with basic needs. |
| Integrated Workflow Bundle | Combines essential setup with crucial integration for smoother operations. | All services from Essential DR Setup, plus PACS/RIS connectivity testing and basic workflow optimization. | Reduces potential integration issues and streamlines data management, saving time and resources. |
| Comprehensive Solution Package | Our most popular bundle, offering complete peace of mind and enhanced functionality. | All services from Integrated Workflow Bundle, plus advanced image quality calibration, extended staff training, and 1-year basic remote support. | Maximizes return on investment through superior image quality, efficient staff utilization, and proactive support, minimizing future repair costs. |
Key Features of Our Affordable Fixed DR Installation Service:
- Expert installation of fixed DR detectors and associated hardware.
- Seamless integration with existing PACS and RIS systems.
- Comprehensive system testing and calibration for optimal image quality.
- On-site training for your medical staff.
- Post-installation support and troubleshooting.
- Focus on minimizing downtime during the installation process.
- Transparent pricing with no hidden fees.
Verified Providers In Sierra Leone
In Sierra Leone's evolving healthcare landscape, identifying trusted and verified providers is paramount for individuals seeking quality medical services. Franance Health stands out as a beacon of reliability, offering a comprehensive suite of services backed by rigorous credentialing processes. This commitment to verification ensures that patients receive care from qualified professionals operating under established ethical and professional standards.
| Service Area | Provider Verification Focus | Patient Benefit |
|---|---|---|
| General Medicine | Verified medical degrees, valid medical council registration, and experience in primary care. | Access to competent and trustworthy general practitioners for routine health needs. |
| Specialist Care (e.g., Cardiology, Pediatrics, Obstetrics) | Verification of specialist qualifications, board certifications, and relevant hospital affiliations. | Confidence in receiving expert diagnosis and treatment for complex health conditions. |
| Surgical Services | Confirmation of surgical qualifications, accreditations of surgical facilities, and adherence to sterile protocols. | Safe and effective surgical interventions performed by qualified surgeons in appropriate settings. |
| Diagnostic Imaging (X-ray, Ultrasound, CT) | Certification of technicians and radiologists, and verification of equipment calibration and safety standards. | Accurate and reliable diagnostic results for informed medical decisions. |
| Laboratory Services | Accreditation of laboratories, verification of technician qualifications, and adherence to quality control measures. | Trustworthy laboratory test results for accurate diagnosis and monitoring. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Professional Licensing and Certification: Franance Health mandates that all its healthcare professionals hold valid and up-to-date licenses and certifications from recognized national and international bodies. This confirms their foundational expertise and adherence to regulatory requirements.
- Verified Educational Backgrounds: We meticulously verify the academic qualifications and specialized training of our medical staff, ensuring they possess the necessary knowledge and skills for their respective fields.
- Continuous Professional Development: Franance Health encourages and supports ongoing training and development for its providers. This commitment to staying abreast of the latest medical advancements and practices guarantees patients receive cutting-edge care.
- Adherence to Ethical Standards and Best Practices: Our providers are expected to uphold the highest ethical standards and follow internationally recognized best practices in patient care, safety, and data privacy.
- Patient-Centric Approach: Beyond technical qualifications, Franance Health emphasizes providers who demonstrate empathy, clear communication, and a genuine commitment to patient well-being.
- Robust Quality Assurance and Peer Review: Internal quality assurance mechanisms and peer review processes are in place to continuously monitor and improve the standard of care delivered by our network.
Scope Of Work For Digital X-ray Installation Service (Fixed Dr)
This Scope of Work (SOW) outlines the requirements for the installation of a Fixed Digital Radiography (DR) X-ray system. It details the technical deliverables, standard specifications, and responsibilities of all parties involved to ensure a successful and compliant installation.
| Category | Item Description | Standard Specifications/Deliverables | Responsibility (Vendor/Client) |
|---|---|---|---|
| Site Preparation | Room Modifications | Structural integrity, sufficient space, power outlet availability (specific voltage/amperage), ventilation, ambient temperature/humidity control as per manufacturer guidelines. | Client |
| Site Preparation | Electrical Wiring | Dedicated power circuit, grounding, surge protection, UPS installation (if required), compliance with local electrical codes. | Client (with Vendor consultation) |
| Site Preparation | Network Connectivity | Stable wired Ethernet connection (specific bandwidth/port requirements), IP address allocation, firewall configuration access (if required). | Client |
| Equipment Installation | X-ray Generator and Tube | Secure mounting of generator and tube, proper alignment with collimator, calibration checks. | Vendor |
| Equipment Installation | Detector (DR Panel) | Secure mounting within the bucky or dedicated holder, proper positioning for imaging. | Vendor |
| Equipment Installation | Workstation and Monitor | Ergonomic placement, proper cable management, connection to detector and network. | Vendor |
| Equipment Installation | PACS Integration (if applicable) | Successful connection to existing PACS, image transfer validation, DICOM conformance checks. | Vendor (with Client IT support) |
| Equipment Installation | Console and User Interface | Intuitive setup, user profile configuration, accessibility features. | Vendor |
| System Configuration & Calibration | Software Installation and Configuration | Installation of all required software (acquisition, processing, DICOM), setting of acquisition parameters, protocol customization. | Vendor |
| System Configuration & Calibration | Image Quality Calibration | Performance testing using phantoms, adjustment of imaging parameters to achieve optimal image quality and dose efficiency. | Vendor |
| System Configuration & Calibration | Radiation Safety Checks | Leakage radiation measurements, compliance with ALARA principles, display of safety signage. | Vendor (certified Radiation Safety Officer) |
| Testing & Commissioning | Functional Testing | All system components tested for proper operation, including X-ray exposure, image acquisition, processing, and display. | Vendor |
| Testing & Commissioning | Clinical Image Acquisition | Acquisition of representative clinical images to verify system performance and workflow. | Vendor (with Client Radiographers) |
| Testing & Commissioning | Acceptance Testing | Formal verification by the client against agreed-upon performance criteria and specifications. | Client & Vendor |
| Training | Operator Training | Comprehensive training on system operation, image acquisition, basic troubleshooting, and patient positioning for designated clinical staff. | Vendor |
| Training | Basic Maintenance Training | Instruction on routine cleaning, checks, and reporting procedures for basic system upkeep. | Vendor |
| Documentation & Handover | User Manuals | Complete set of up-to-date user manuals for all system components. | Vendor |
| Documentation & Handover | Service Manuals | Access to service manuals for authorized service personnel. | Vendor |
| Documentation & Handover | Installation and Calibration Reports | Detailed reports of installation, calibration, and acceptance testing results. | Vendor |
| Documentation & Handover | Warranty Information | Clear documentation of warranty period, coverage, and service contact details. | Vendor |
| Documentation & Handover | As-Built Drawings (if applicable) | Updated electrical and network diagrams reflecting the final installation. | Vendor |
Key Objectives
- To successfully install and commission a Fixed DR X-ray system in the designated clinical area.
- To ensure the system meets all manufacturer specifications, regulatory requirements, and clinical needs.
- To provide comprehensive training to authorized personnel on system operation and basic maintenance.
- To deliver all necessary documentation for system handover and future reference.
Service Level Agreement For Digital X-ray Installation Service (Fixed Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Fixed DR) provided by [Your Company Name] to [Client Name]. This SLA is an addendum to the Master Service Agreement (MSA) dated [MSA Date].
| Service Component | Service Level Objective (SLO) | Measurement Method | Exclusions |
|---|---|---|---|
| Installation Completion Time | Installation of the Fixed DR system will be completed within [X] business days from the official project kickoff date. | Project management tracking of key milestones and final sign-off. | Delays caused by client-side infrastructure readiness, third-party vendor issues, or client-requested scope changes. |
| Initial System Uptime Guarantee | The installed Fixed DR system shall achieve a minimum of 99.5% uptime during the first [Y] months post-installation. | System monitoring tools tracking system availability. Uptime is calculated as (Total Scheduled Uptime - Downtime) / Total Scheduled Uptime. | Scheduled maintenance windows (with prior notification), force majeure events, client-induced configurations, and issues related to third-party network infrastructure outside of our direct control. |
| Scheduled Maintenance | Downtime for scheduled maintenance will not exceed [Z] hours per month and will be conducted during off-peak hours (e.g., weekends, evenings) with at least [A] days' prior written notice. | Internal maintenance logs and client notification records. | Emergency maintenance required to address critical security vulnerabilities or system stability issues. |
| Emergency Support Response Time | For critical system failures (e.g., system completely non-operational), a support technician will acknowledge the issue and begin remote diagnosis within [B] hours of a valid service request. | Ticketing system timestamps for initial acknowledgment and response. | Issues not classified as critical system failures. Response time may be extended for issues requiring on-site intervention, depending on technician availability and travel time. |
| Standard Support Response Time | For non-critical issues (e.g., performance degradation, minor error messages), a support technician will acknowledge the issue within [C] business hours of a valid service request. | Ticketing system timestamps for initial acknowledgment. | N/A |
Key Service Objectives
- To ensure the timely and efficient installation of the Digital X-Ray System (Fixed DR).
- To maintain a high level of system availability and performance post-installation.
- To provide prompt and effective support in case of any service disruptions.
In-Depth Guidance
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Phase 02: Execution
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