Radiology Room Refurbishment & Fit-Out Service in Sierra Leone
Engineering Excellence & Technical Support
Radiology Room Refurbishment & Fit-Out Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Imaging Modality Integration
We specialize in the seamless integration of state-of-the-art radiology equipment, including CT, MRI, X-ray, and ultrasound, into existing or new facilities. Our expertise ensures optimal power, cooling, shielding, and network infrastructure to support peak performance and diagnostic accuracy, adhering to international standards.
Ergonomic & Infection-Control Focused Design
Our refurbishment and fit-out services prioritize staff well-being and patient safety. We implement ergonomic layouts for efficient workflow and install specialized materials and ventilation systems designed for easy cleaning and effective infection control, crucial for healthcare environments in Sierra Leone.
Robust Infrastructure & Localized Solutions
We provide robust electrical, plumbing, and HVAC solutions tailored to the specific environmental and infrastructural realities of Sierra Leone. Our team ensures reliable power backup, appropriate temperature and humidity control for sensitive equipment, and durable, locally sourced materials where feasible, guaranteeing long-term operational efficiency.
What Is Radiology Room Refurbishment & Fit-out Service In Sierra Leone?
Radiology Room Refurbishment & Fit-Out Service in Sierra Leone refers to the comprehensive process of upgrading, modernizing, and equipping medical imaging suites within healthcare facilities. This service encompasses architectural modifications, installation of specialized infrastructure, and the integration of advanced radiology equipment to optimize diagnostic imaging workflows and patient care. The scope includes ensuring compliance with regulatory standards, enhancing radiation safety protocols, and creating an optimal environment for both medical personnel and patients.
| Service Recipient | Need for Service | Typical Use Cases |
|---|---|---|
| Hospitals (Public & Private) | To upgrade outdated imaging departments, expand diagnostic capabilities, comply with new safety regulations, or integrate new imaging technologies. | Modernizing existing X-ray rooms, fitting out new CT scanner suites, refurbishing MRI facilities for improved patient comfort and signal quality. |
| Specialized Clinics (e.g., Diagnostic Imaging Centers, Orthopedic Clinics) | To establish or enhance their diagnostic imaging services, ensuring they can provide high-quality imaging for specific medical specialties. | Setting up a new ultrasound imaging room with specialized acoustic treatment, refurbishing a fluoroscopy suite to accommodate advanced C-arm technology. |
| Government Health Ministries/Agencies | For public health infrastructure projects, aiming to improve the standard of diagnostic imaging services across the national healthcare system, particularly in underserved areas. | Rehabilitating radiology departments in district hospitals, equipping mobile X-ray units for remote access. |
| Non-Governmental Organizations (NGOs) & International Aid Organizations | When implementing healthcare development projects, focusing on enhancing medical infrastructure and providing essential diagnostic tools. | Establishing a radiology unit in a newly built health center, providing imaging capabilities for maternal and child health programs. |
Key Components of Radiology Room Refurbishment & Fit-Out
- Architectural Design & Planning: Site assessment, space planning, workflow optimization, and design of new layouts adhering to clinical requirements and international standards.
- Structural Modifications: Alterations to room dimensions, construction of shielded walls (lead lining), reinforced flooring, and ceiling modifications to accommodate heavy equipment.
- Mechanical, Electrical, and Plumbing (MEP) Systems: Installation and upgrading of specialized HVAC systems for precise temperature and humidity control, medical-grade power supply, emergency power backup, and dedicated plumbing for equipment cooling and waste disposal.
- Radiation Shielding: Design and implementation of lead shielding for walls, doors, and windows to ensure the safety of staff and patients from ionizing radiation exposure, in accordance with International Atomic Energy Agency (IAEA) guidelines and local regulations.
- Acoustic Treatment: Installation of soundproofing materials to minimize noise pollution from imaging equipment, creating a more comfortable and less stressful environment.
- Lighting Design: Implementation of specialized lighting systems, including ambient, task, and emergency lighting, tailored for diagnostic imaging procedures.
- Data & Network Infrastructure: Installation of robust IT infrastructure, including cabling, network switches, and data ports, to support Picture Archiving and Communication Systems (PACS) and Electronic Health Records (EHR).
- Equipment Installation & Integration: Procurement, installation, calibration, and integration of diagnostic imaging modalities (e.g., X-ray, CT scanners, MRI machines, ultrasound units) and associated peripherals.
- Finishing & Furnishing: Application of durable, easy-to-clean finishes for walls, floors, and ceilings, along with the installation of specialized furniture and cabinetry for equipment and supplies.
- Commissioning & Validation: Thorough testing, calibration, and validation of all installed systems and equipment to ensure optimal performance, safety, and compliance prior to operational handover.
Who Needs Radiology Room Refurbishment & Fit-out Service In Sierra Leone?
The refurbishment and fit-out of radiology rooms are critical for enhancing diagnostic capabilities, improving patient care, and ensuring compliance with modern healthcare standards. In Sierra Leone, this specialized service is essential for a range of healthcare facilities looking to upgrade their imaging infrastructure. This includes providing state-of-the-art facilities for X-ray, CT scans, MRI, ultrasound, and other vital diagnostic imaging procedures. The demand is driven by the need for more accurate diagnoses, reduced radiation exposure, improved workflow efficiency, and the integration of advanced imaging technologies.
| Customer Type | Key Departments / Needs |
|---|---|
| Public Hospitals | Radiology Departments (general X-ray, CT, fluoroscopy), Emergency Departments (trauma imaging), Surgical Departments (intra-operative imaging support), Outpatient Clinics (diagnostic imaging needs) |
| Private Hospitals | Comprehensive Radiology Suites (X-ray, CT, MRI, ultrasound), Interventional Radiology Labs, Mammography Units, Cardiology Imaging Departments |
| Specialized Diagnostic Centers | Dedicated imaging facilities focusing on specific modalities (e.g., CT/MRI centers, ultrasound clinics), outpatient diagnostic services |
| University Teaching Hospitals | Advanced Radiology Training Facilities, Research Imaging Suites, Clinical Diagnostic Departments requiring cutting-edge technology |
| Military Medical Facilities | Field hospitals requiring robust and mobile imaging solutions, main medical centers with comprehensive radiology services for personnel and dependents |
| NGO Clinics with advanced imaging needs | Rural or underserved areas needing accessible diagnostic imaging, specialized clinics focused on specific diseases requiring imaging (e.g., TB, cancer screening) |
Target Customers & Departments in Sierra Leone Requiring Radiology Room Refurbishment & Fit-Out Services
- Public Hospitals
- Private Hospitals
- Specialized Diagnostic Centers
- University Teaching Hospitals
- Military Medical Facilities
- Non-Governmental Organization (NGO) Clinics with advanced imaging needs
Radiology Room Refurbishment & Fit-out Service Process In Sierra Leone
This document outlines the typical workflow for a Radiology Room Refurbishment & Fit-Out Service in Sierra Leone, from the initial client inquiry to the final handover and post-completion support. This process is designed to ensure a comprehensive and efficient project execution, meeting the specific needs and regulatory requirements of healthcare facilities in the region.
| Phase | Key Activities | Deliverables | Timeline (Indicative) |
|---|---|---|---|
| Phase 1: Inquiry & Initial Consultation | Client contacts the service provider with a request for radiology room refurbishment/fit-out. Initial discussions to understand scope, budget, and timeline expectations. Clarification of any preliminary questions. | Acknowledgement of inquiry, preliminary understanding of project needs. | 1-3 Business Days |
| Phase 2: Site Assessment & Requirements Gathering | Provider's team visits the site to conduct a thorough assessment of the existing radiology room. Detailed measurements, structural evaluation, identification of electrical, plumbing, and HVAC needs. Comprehensive discussion with facility stakeholders (radiologists, technicians, facility managers) to gather specific functional and technical requirements. Compliance with local health and safety regulations is assessed. | Detailed site survey report, documented client requirements, identified potential challenges and constraints. | 3-7 Business Days |
| Phase 3: Proposal Development & Quotation | Based on site assessment and gathered requirements, a detailed proposal is prepared. This includes scope of work, proposed designs/layouts, material specifications, equipment recommendations (if applicable), project timeline, and a comprehensive cost quotation. Consideration for local sourcing and import considerations. | Detailed Project Proposal, Itemized Quotation, Project Plan Outline. | 5-10 Business Days |
| Phase 4: Contract Negotiation & Signing | Client reviews the proposal and quotation. Negotiations on scope, pricing, payment terms, and contractual obligations. Formalization of the agreement through a signed contract. | Signed Service Agreement/Contract. | 3-7 Business Days |
| Phase 5: Design & Planning Phase | Detailed architectural, structural, electrical, and mechanical design is finalized based on agreed scope. Procurement of necessary permits and approvals from local authorities. Development of a detailed project schedule and resource allocation plan. | Finalized Design Drawings (2D/3D), Technical Specifications, Project Schedule, Permit Applications. | 1-3 Weeks |
| Phase 6: Procurement & Logistics | Sourcing and procurement of all materials, equipment, and specialized components. Coordination of logistics for delivery to Sierra Leone, including customs clearance and transportation to the site. Emphasis on reliable suppliers and adherence to quality standards. | Procured materials and equipment, logistics plan, customs clearance documentation. | 2-6 Weeks (depending on lead times and import) |
| Phase 7: On-Site Execution (Demolition, Construction, Installation) | Site preparation including demolition of existing structures if required. Construction of new walls, flooring, ceiling, and specialized shielding. Installation of electrical, plumbing, and HVAC systems. Adherence to safety protocols and building codes. Regular progress reporting to the client. | Refurbished/constructed radiology room, installed infrastructure. | 4-12 Weeks (depending on project complexity) |
| Phase 8: Equipment Integration & Testing | Installation and integration of radiology equipment (e.g., X-ray machines, CT scanners, ultrasound) into the newly fitted-out room. Comprehensive testing of all systems and equipment to ensure functionality, performance, and safety standards are met. Calibration of equipment. | Installed and integrated radiology equipment, functional test reports, calibration certificates. | 1-3 Weeks |
| Phase 9: Quality Assurance & Final Inspection | Thorough internal quality checks and inspections by the service provider's team. Joint final inspection with the client to verify all works are completed according to the contract, specifications, and quality standards. Addressing any punch list items identified by the client. | Quality assurance reports, signed project completion form, resolved punch list items. | 3-5 Business Days |
| Phase 10: Training & Handover | Training provided to facility staff on the operation and basic maintenance of the new or refurbished room and integrated equipment. Formal handover of the completed project with all relevant documentation (manuals, warranties, test reports). | Trained staff, project documentation package, official handover certificate. | 2-5 Business Days |
| Phase 11: Post-Completion Support & Maintenance | Provision of warranty support and after-sales service. Ongoing maintenance agreements can be established to ensure the longevity and optimal performance of the radiology room and equipment. Emergency support protocols. | Warranty coverage, maintenance service (if contracted), ongoing technical support. | Ongoing |
Radiology Room Refurbishment & Fit-Out Service Workflow
- Inquiry & Initial Consultation
- Site Assessment & Requirements Gathering
- Proposal Development & Quotation
- Contract Negotiation & Signing
- Design & Planning Phase
- Procurement & Logistics
- On-Site Execution (Demolition, Construction, Installation)
- Equipment Integration & Testing
- Quality Assurance & Final Inspection
- Training & Handover
- Post-Completion Support & Maintenance
Radiology Room Refurbishment & Fit-out Service Cost In Sierra Leone
Refurbishing and fitting out a radiology room in Sierra Leone involves a complex array of costs influenced by project scope, material choices, equipment, and labor. The price can vary significantly, making a precise upfront figure challenging without detailed specifications. However, understanding the key pricing factors allows for a more informed estimation. These factors include: the extent of the refurbishment (from cosmetic upgrades to structural changes), the quality and type of medical-grade finishes required, the complexity of the electrical and plumbing installations for specialized equipment, the need for radiation shielding, the selection of new or refurbished radiology equipment, the cost of specialized medical furniture, and the prevailing labor rates in the specific region of Sierra Leone. Professional fees for architects, project managers, and specialized radiology technicians also contribute to the overall cost. Given the nascent stage of some specialized medical infrastructure development in Sierra Leone, sourcing and importing certain materials and equipment can also add considerable expense due to shipping, customs duties, and potential delays. Therefore, a realistic budget must account for these variables. Costs are typically discussed in Sierra Leonean Leone (SLL), though quotes might initially be in USD or other major currencies due to the import nature of much of the equipment and specialized materials.
| Category | Estimated Range (SLL) | Notes |
|---|---|---|
| Basic Refurbishment (Cosmetic Updates, Minor Electrical/Plumbing) | 50,000,000 - 150,000,000 | Excludes major equipment, limited structural work. |
| Mid-Range Fit-Out (Moderate Structural Changes, Basic Shielding, Some New Finishes) | 150,000,000 - 400,000,000 | May include basic X-ray equipment or ultrasound. |
| Comprehensive Fit-Out (Advanced Shielding, Full Renovation, High-End Finishes) | 400,000,000 - 1,500,000,000+ | Typically includes significant imaging equipment (e.g., CT scanner, advanced X-ray). |
| Radiation Shielding (Lead Lining per Square Meter) | 2,000,000 - 7,000,000+ | Highly dependent on lead thickness and complexity. |
| Specialized Medical Furniture (per item) | 5,000,000 - 50,000,000+ | Ranges from simple tables to complex control consoles. |
| Project Management & Consulting Fees | 5% - 15% of total project cost | Varies based on firm and scope of services. |
| Basic X-ray Machine (New/Refurbished) | 50,000,000 - 300,000,000 | Significant variation in technology and brand. |
| CT Scanner (New/Refurbished) | 300,000,000 - 2,000,000,000+ | The most significant equipment cost. |
| Import Duties & Taxes | 10% - 30% of CIF value | Fluctuates based on specific items and government policy. |
Key Pricing Factors for Radiology Room Refurbishment & Fit-Out in Sierra Leone
- Scope of Refurbishment: Minor cosmetic upgrades vs. major structural changes, including wall modifications, flooring, and ceiling work.
- Medical-Grade Finishes: Selection of specialized, easily cleanable, and potentially antimicrobial wall panels, flooring, and ceiling materials.
- Electrical and Plumbing Infrastructure: Upgrades to accommodate high-power medical equipment, specialized ventilation, and water supply for imaging modalities.
- Radiation Shielding: Installation of lead-lined walls, doors, and windows, a critical and often expensive component for safety.
- Equipment Procurement: Cost of new or refurbished X-ray machines, CT scanners, MRI units, ultrasound machines, PACS systems, etc. This is often the largest single cost driver.
- Specialized Medical Furniture: Imaging tables, control consoles, patient seating, storage units, and other custom-built or specialized furniture.
- HVAC and Environmental Controls: Installation or upgrading of heating, ventilation, and air conditioning systems to meet specific medical equipment requirements and patient comfort.
- Lighting: Installation of appropriate lighting, including task lighting and ambient lighting, often with dimming capabilities.
- Security Features: Access control systems and other security measures for sensitive equipment and patient data.
- Demolition and Waste Disposal: Removal of existing structures and safe disposal of construction and medical waste.
- Permits and Approvals: Costs associated with obtaining necessary building permits and regulatory approvals.
- Professional Fees: Charges for architects, interior designers, project managers, and specialized radiology consultants.
- Contingency Fund: Allocation for unforeseen issues and potential cost overruns.
- Import Duties and Taxes: Applicable taxes and duties on imported equipment and materials.
- Logistics and Transportation: Costs for shipping, handling, and on-site delivery of materials and equipment.
Affordable Radiology Room Refurbishment & Fit-out Service Options
Our Radiology Room Refurbishment & Fit-Out service is designed to provide cost-effective solutions for upgrading your diagnostic imaging spaces. We understand the importance of a functional and modern radiology department within budget constraints. Our approach focuses on delivering high-value services through flexible refurbishment options, strategic material selection, and efficient project management. We offer a range of value bundles tailored to different needs and budgets, combining essential services and finishes to maximize your investment. Furthermore, our cost-saving strategies are integrated into every stage of the process, from initial design to final installation, ensuring you receive a high-quality, compliant, and aesthetically pleasing radiology room without compromising on essential features.
| Cost-Saving Strategy | Description | Benefit |
|---|---|---|
| Modular Design & Pre-fabrication | Utilizing pre-fabricated wall panels, service columns, and furniture modules that can be assembled on-site. | Reduces on-site labor time and waste, leading to faster installation and lower labor costs. Ensures consistent quality. |
| Strategic Material Selection | Choosing durable, low-maintenance, and cost-effective materials for flooring, wall coverings, and cabinetry that meet radiology standards. | Lowers initial purchase costs and reduces long-term maintenance and replacement expenses. Compliance with infection control standards. |
| Phased Refurbishment | Breaking down the refurbishment into manageable stages, allowing for continued operation of adjacent or unaffected areas. | Minimizes disruption to clinical services, reducing revenue loss. Spreads capital expenditure over a longer period. |
| Energy-Efficient Lighting & HVAC | Incorporating LED lighting and high-efficiency heating, ventilation, and air conditioning systems. | Significant long-term savings on utility bills. Contributes to a more comfortable and sustainable environment. |
| Value Engineering in Design | Collaborative review of design plans to identify opportunities for cost reduction without sacrificing essential functionality or quality. | Ensures the project meets budget requirements while delivering optimal performance and compliance. |
| Bulk Purchasing & Supplier Partnerships | Leveraging our established relationships with suppliers to negotiate better prices on materials and equipment. | Directly reduces the cost of materials and fixtures, lowering the overall project expenditure. |
| Optimized Workflow Planning | Careful layout design to improve staff and patient flow, reducing wasted time and effort. | Enhances operational efficiency, potentially leading to increased throughput and reduced staffing needs over time. |
Value Bundles for Radiology Room Refurbishment & Fit-Out
- {"title":"Essential Upgrade Bundle","description":"Perfect for institutions needing a quick and compliant refresh. Focuses on critical functional improvements and essential safety measures."}
- {"title":"Standard Enhancement Bundle","description":"Offers a balance of functionality, aesthetics, and technology integration. Includes upgrades to key areas for improved workflow and patient experience."}
- {"title":"Premium Performance Bundle","description":"Comprehensive refurbishment and fit-out for state-of-the-art radiology suites. Includes advanced features, high-end finishes, and optimized workflow solutions."}
Verified Providers In Sierra Leone
When seeking healthcare services in Sierra Leone, identifying verified providers is paramount for ensuring quality, safety, and efficacy. Franance Health stands out as a premier choice, backed by a robust credentialing process and a commitment to excellence. This document outlines why Franance Health's credentials make them the best choice for your healthcare needs in Sierra Leone.
| Credential/Attribute | Franance Health's Verification | Significance for Patients |
|---|---|---|
| Ministry of Health and Sanitation (MoHS) Accreditation | Fully accredited and compliant with all MoHS regulations. | Ensures legal operation, adherence to national healthcare standards, and access to essential health services. |
| Professional Body Memberships | All medical practitioners are registered and hold active memberships in relevant Sierra Leonean medical and nursing associations. | Guarantees that practitioners are up-to-date with the latest medical knowledge and adhere to ethical codes of conduct. |
| Licensing and Qualifications | Rigorous vetting of all medical staff, ensuring valid licenses and recognized qualifications from reputable institutions. | Confirms the competence and expertise of healthcare professionals, assuring patients receive care from qualified individuals. |
| International Quality Benchmarks | Adheres to international best practices in patient care, infection prevention, and facility management. | Provides assurance of a safe and high-quality healthcare environment, minimizing risks and maximizing positive health outcomes. |
| Patient-Centric Approach | Consistently receives high ratings and positive feedback for patient care, responsiveness, and overall satisfaction. | Indicates a provider that prioritizes patient well-being, comfort, and effective communication, leading to a better healthcare experience. |
| Technological Integration | Investment in modern medical equipment and digital health records. | Enhances diagnostic accuracy, treatment effectiveness, and efficient management of patient information. |
Key Indicators of Verified Healthcare Providers in Sierra Leone
- Accreditation by the Ministry of Health and Sanitation (MoHS): Essential for legal operation and adherence to national standards.
- Membership in recognized professional bodies: Demonstrates commitment to ethical practices and ongoing professional development.
- Qualified and licensed medical personnel: Verifies the competence and legal standing of doctors, nurses, and other healthcare staff.
- Adherence to international quality standards: Indicates a focus on patient safety, infection control, and service excellence.
- Positive patient testimonials and feedback: Reflects real-world experiences and satisfaction with services.
Scope Of Work For Radiology Room Refurbishment & Fit-out Service
This Scope of Work (SOW) outlines the comprehensive services required for the refurbishment and fit-out of a radiology room. The objective is to create a modern, functional, and compliant imaging environment that meets current healthcare standards and technological advancements. This includes all necessary demolition, structural modifications, M&E (Mechanical & Electrical) upgrades, finishes, and installation of specialized radiology equipment infrastructure. The services encompass design, procurement, installation, testing, and commissioning to deliver a fully operational radiology room.
| Technical Deliverable | Description | Standard Specification/Requirement |
|---|---|---|
| As-Built Drawings | Detailed drawings reflecting the final constructed state of the radiology room. | Include floor plans, elevations, sections, M&E schematics, and equipment placement. Must adhere to architectural and engineering best practices and client-specific standards. |
| Detailed Design & Engineering Drawings | Comprehensive blueprints and specifications for all aspects of the refurbishment and fit-out. | Must include architectural, structural, MEP, and specialized radiology system designs. Compliance with relevant building codes, healthcare regulations (e.g., local health authority requirements, radiation safety standards), and accessibility standards is mandatory. |
| Material & Equipment Specifications | Detailed list of all materials, fixtures, and equipment to be used, with performance criteria. | Specifications must include product data sheets, certifications (e.g., ISO, CE), and compliance with fire safety, acoustic, and hygiene standards relevant to medical environments. |
| MEP Installation & Certification | Installation of all electrical, mechanical, and plumbing systems. | Includes power supply (redundant systems if required), HVAC (with appropriate air changes and filtration), lighting (task and ambient), medical gas points (if applicable), and drainage. All installations must be performed by certified professionals and comply with relevant national and international electrical and building codes. |
| Radiation Shielding Verification | Installation and verification of radiation shielding measures. | Must meet regulatory requirements for radiation protection for staff and patients. Verification via accredited third-party testing is required. |
| Acoustic Performance Report | Documentation of acoustic treatments and measured sound levels. | Room acoustics must meet standards for patient privacy and diagnostic clarity, minimizing external noise interference. Measured sound levels should be within specified decibel limits. |
| Lighting Performance Report | Verification of lighting levels and quality. | Illumination levels should meet requirements for diagnostic procedures, patient comfort, and general room use, adhering to industry standards for medical facility lighting. |
| Infection Control Compliance Report | Documentation of infection control measures implemented during construction and finishes. | All materials and finishes must be non-porous, easily cleanable, and resistant to disinfectants. Construction practices must minimize dust and contamination. Compliance with healthcare infection control guidelines is essential. |
| Commissioning Report | Comprehensive report detailing the testing and commissioning of all systems and integrated functionalities. | Includes functional testing of MEP systems, specialized radiology infrastructure, and safety features. All tests must be documented, and performance verified against design specifications. |
| User Manuals & Maintenance Guides | Provided documentation for all installed systems and equipment. | Includes operational instructions, maintenance schedules, troubleshooting guides, and warranty information. |
Key Phases and Activities
- Project Initiation & Planning
- Design & Engineering
- Demolition & Site Preparation
- Structural Modifications
- MEP (Mechanical, Electrical, Plumbing) Services
- Finishes & Interior Fit-Out
- Specialized Radiology Infrastructure
- Equipment Installation Support
- Testing, Commissioning & Handover
Service Level Agreement For Radiology Room Refurbishment & Fit-out Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Radiology Room Refurbishment & Fit-Out Service. It is designed to ensure efficient and reliable delivery of services to maintain operational continuity and patient care standards.
| Service Component | Severity Level | Response Time Target | Maximum Resolution Time Target | Uptime Guarantee |
|---|---|---|---|---|
| Emergency System Failure (e.g., critical imaging equipment power loss, environmental control failure) | Critical | 1 hour | 4 hours | 99.9% (excluding scheduled downtime) |
| Non-Emergency Equipment Malfunction (e.g., minor imaging artifact, printer issue) | High | 4 business hours | 2 business days | 99.5% (excluding scheduled downtime) |
| Minor Fit-Out/Refurbishment Issues (e.g., cosmetic defect, lighting problem) | Medium | 8 business hours | 5 business days | N/A (Focus on resolution rather than uptime for minor issues) |
| Scheduled Maintenance (planned interruptions for upgrades or preventative checks) | Low | Notification 7 days in advance | As per scheduled maintenance plan | N/A (Downtime communicated in advance) |
| New Fit-Out/Refurbishment Project Commencement | N/A | 1 business day for initial consultation/site assessment | As per project timeline | N/A |
Key Performance Indicators (KPIs) & Guarantees
- Response Time: The maximum time allowed for the service provider to acknowledge and begin addressing a reported issue or request.
- Resolution Time: The maximum time allowed for the service provider to fully resolve a reported issue or complete a requested task, categorized by severity.
- Uptime Guarantee: The minimum percentage of time the refurbished/fit-out radiology rooms are expected to be fully operational and available for use, excluding scheduled maintenance.
Frequently Asked Questions
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