Verified Service Provider in Sierra Leone
Dose Management Program in Sierra Leone
Engineering Excellence & Technical Support
Monitor and optimize patient radiation dose across modalities. High-standard technical execution following OEM protocols and local regulatory frameworks.
Automated Prescription Adherence Tracking
Implements a smart pill dispenser integrated with a mobile application for real-time tracking of medication intake, enabling proactive intervention for adherence challenges.
Secure Patient Data Verification
Utilizes QR code scanning at dispensing points to ensure accurate patient identification and medication reconciliation, minimizing dispensing errors and enhancing patient safety.
Centralized Inventory & Supply Chain Management
Establishes a cloud-based platform for real-time monitoring of medication stock levels across all health facilities, optimizing procurement and preventing stockouts of essential drugs.
What Is Dose Management Program In Sierra Leone?
In Sierra Leone, a Dose Management Program (DMP) refers to a structured, multi-faceted approach designed to optimize the selection, prescription, administration, and monitoring of medications within healthcare settings. The primary objective of a DMP is to ensure that patients receive the most appropriate, safe, and effective drug therapy while minimizing the risk of adverse drug events, antimicrobial resistance, and economic inefficiencies. This involves a comprehensive strategy that extends beyond simple dispensing, encompassing clinical decision support, formulary management, medication reconciliation, patient education, and pharmacovigilance. The implementation of a DMP is crucial for enhancing patient outcomes and strengthening the overall healthcare system's capacity to manage pharmaceutical resources judiciously.
| Who Needs Dose Management Programs | Typical Use Cases |
|---|---|
| All healthcare facilities in Sierra Leone, including public and private hospitals, health centers, and clinics, that prescribe and administer medications. | Optimizing antibiotic therapy for infectious diseases to combat rising antimicrobial resistance. |
| Patients with chronic diseases requiring long-term medication regimens (e.g., hypertension, diabetes, HIV/AIDS, tuberculosis). | Ensuring accurate dosing and adherence for patients on complex multi-drug regimens. |
| Patients undergoing surgical procedures or requiring intensive care. | Managing perioperative medications, anticoagulants, and critical care drugs with narrow therapeutic windows. |
| Elderly patients and children, who are more susceptible to adverse drug reactions and may require dose adjustments. | Tailoring medication regimens for pediatric and geriatric populations, considering pharmacokinetic and pharmacodynamic differences. |
| Prescribers (doctors, nurses, clinical officers) responsible for medication selection and prescription. | Standardizing treatment protocols for common conditions to improve consistency and reduce variation in care. |
| Pharmacists and pharmacy technicians involved in dispensing, medication reconciliation, and patient counseling. | Preventing medication errors during transitions of care (e.g., hospital admission, transfer, discharge). |
| Healthcare policymakers and program managers responsible for resource allocation and public health initiatives. | Monitoring and evaluating drug utilization patterns to inform formulary decisions and procurement strategies. |
| Patients, through enhanced education and involvement in their treatment plans. | Minimizing adverse drug reactions and improving patient safety through structured monitoring and reporting. |
Key Components of a Dose Management Program in Sierra Leone
- Clinical Guideline Development and Implementation: Establishing evidence-based guidelines for common conditions, specifying preferred drug choices, dosages, durations of treatment, and monitoring parameters.
- Formulary Management: Developing and maintaining a list of essential and cost-effective medicines available within the healthcare system, promoting the use of high-quality generics.
- Prescribing Audits and Feedback: Regularly reviewing prescribing patterns to identify deviations from guidelines, potential overuse or underuse of medications, and providing constructive feedback to prescribers.
- Medication Reconciliation: A systematic process of comparing the patient's current medication orders with all medications the patient has been taking prior to admission or at discharge to identify and resolve discrepancies.
- Antimicrobial Stewardship: A subset of DMP focused on optimizing antibiotic use to combat antimicrobial resistance, including guidelines for empirical and targeted therapy, duration of treatment, and surveillance of resistance patterns.
- Patient Education and Adherence Support: Providing patients with clear information about their medications, including dosage, administration, potential side effects, and the importance of adherence to treatment regimens.
- Pharmacovigilance and Adverse Drug Reaction (ADR) Reporting: Establishing systems for the continuous monitoring of drug safety, encouraging healthcare professionals and patients to report suspected ADRs, and investigating and responding to these reports.
- Therapeutic Drug Monitoring (TDM): For specific medications with narrow therapeutic indices, implementing protocols for monitoring drug concentrations in biological fluids to optimize dosage and minimize toxicity.
- Drug Use Evaluation (DUE): A systematic process to assess the appropriateness of drug use in relation to established criteria, identifying potential areas for improvement in drug therapy.
Who Needs Dose Management Program In Sierra Leone?
Implementing a robust dose management program in Sierra Leone is crucial for optimizing patient outcomes, ensuring equitable access to essential medicines, and combating the growing threat of antimicrobial resistance. While the benefits extend across the entire healthcare spectrum, specific target customers and departments will derive the most immediate and significant advantages. This program aims to empower healthcare professionals with the knowledge and tools to prescribe and administer medications effectively, safely, and judiciously.
| Department/Customer Group | Specific Needs/Interests in Dose Management | Key Benefits of a Dose Management Program | Potential Challenges and Mitigation |
|---|---|---|---|
| Hospitals (Government, Mission, Private) | Ensuring appropriate drug selection and dosage for various conditions, reducing adverse drug events, controlling drug costs, managing drug shortages. | Improved patient safety, reduced treatment failures, decreased hospital stay duration, cost savings through efficient drug utilization. | Limited availability of formulary guidelines, varying levels of staff training. Mitigation: Develop evidence-based guidelines, provide comprehensive training workshops. |
| Primary Health Centers (PHCs) | Standardizing treatment protocols for common illnesses, preventing over-prescription of antibiotics, ensuring appropriate drug administration in resource-limited settings. | Improved efficacy of treatments, reduced development of resistance, increased patient trust in primary care services. | Limited access to diagnostic tools, inconsistent drug supply. Mitigation: Develop simplified protocols for common conditions, strengthen supply chain management. |
| Maternal and Child Health (MCH) Services | Ensuring safe and effective dosages for pregnant women, infants, and children, particularly for common pediatric infections and conditions. | Reduced risk of teratogenicity and adverse effects in vulnerable populations, improved treatment outcomes for childhood illnesses. | Lack of pediatric-specific dosing information, parental adherence challenges. Mitigation: Provide accessible dosing charts and patient education materials, train health workers on communication strategies. |
| Infectious Disease Wards/Units (e.g., TB, HIV/AIDS, Malaria) | Optimizing complex drug regimens, monitoring drug interactions, preventing the development of drug-resistant strains (e.g., MDR-TB). | Enhanced treatment success rates, delayed development of resistance, improved management of co-infections. | Complex drug regimens require specialized knowledge, frequent monitoring. Mitigation: Establish specialist drug-use review teams, utilize electronic prescribing systems if feasible. |
| Surgical Departments | Appropriate use of prophylactic and therapeutic antibiotics, managing pain management medications, preventing post-operative complications. | Reduced surgical site infections, effective pain control, improved surgical outcomes. | Varying surgical procedures require tailored antibiotic prophylaxis. Mitigation: Develop evidence-based surgical antibiotic prophylaxis guidelines. |
| Pharmacy Departments | Stock management, dispensing accuracy, patient counseling on medication use, identifying potential drug-related problems. | Efficient drug inventory, reduced medication errors, improved patient adherence and understanding of their medications. | Staff shortages, limited access to drug information resources. Mitigation: Invest in pharmacy staff training, establish digital drug information libraries. |
| Laboratory Departments | Providing accurate and timely diagnostic results to guide drug selection and dose adjustments (e.g., therapeutic drug monitoring, susceptibility testing). | Informed prescribing decisions, personalized medicine approaches, reduced empirical prescribing. | Limited laboratory capacity and equipment. Mitigation: Invest in laboratory infrastructure and training, prioritize key diagnostic tests. |
| Ministry of Health and Sanitation (MoHS) | Developing national drug policies, setting standards for drug use, monitoring drug utilization patterns, identifying areas for intervention, ensuring national drug security. | Improved public health outcomes, efficient allocation of resources, reduced burden of drug-related morbidity and mortality. | Limited data collection and analysis capacity, political will for enforcement. Mitigation: Invest in health information systems, advocate for policy implementation and enforcement. |
Target Customers & Departments for Dose Management Program in Sierra Leone
- Healthcare Professionals (Prescribers)
- Pharmacy and Therapeutics Committees
- Infection Prevention and Control (IPC) Teams
- Pharmacists and Pharmacy Technicians
- Nurses and Midwives
- Laboratory Personnel
- Public Health Officials
- Ministry of Health and Sanitation (MoHS) Leadership
Dose Management Program Process In Sierra Leone
This document outlines the workflow of a Dose Management Program (DMP) in Sierra Leone, from the initial inquiry to the final execution. The program aims to ensure accurate and appropriate medication dosages are administered to patients, improving treatment outcomes and patient safety. The process is designed to be systematic and collaborative, involving healthcare professionals, pharmacists, and potentially patient representatives.
| Stage | Description | Key Activities | Responsible Parties | Tools/Documentation |
|---|---|---|---|---|
| Inquiry and Initial Assessment | The process begins when a patient requires medication or a healthcare provider identifies a need for dose management assistance. This stage involves gathering comprehensive patient information. | Patient history intake, vital signs recording, review of existing conditions, allergies, weight, height, renal/hepatic function assessment, and understanding the clinical indication for medication. | Nurses, Physicians, Clinical Officers, Pharmacists | Patient Medical Chart, Intake Forms, Laboratory Results |
| Dose Recommendation and Verification | Based on the gathered information and established clinical guidelines, an appropriate dosage is determined and cross-checked. | Calculation of dose based on patient parameters (e.g., weight-based, body surface area), review of drug formularies and national guidelines, consultation with specialists if needed, and verification of drug interactions. | Pharmacists, Physicians, Specialists | Drug Reference Books, Clinical Guidelines, Electronic Health Records (EHR) with dose calculation tools, Pharmacist Consultation Notes |
| Prescription and Order Entry | The finalized dose recommendation is formally documented in a prescription or medication order. | Accurate and legible writing of prescription, inclusion of drug name, strength, dose, route, frequency, duration, patient identifiers, and prescriber's signature. Entry into the facility's electronic or paper-based ordering system. | Physicians, Prescribing Nurses/Clinical Officers | Prescription Pads, Electronic Prescribing System |
| Dispensing and Preparation | The prescribed medication is retrieved from stock, prepared, and packaged for administration. | Verification of prescription against medication ordered, accurate measurement and preparation of dose (e.g., reconstitution, dilution), labeling with patient and drug information, and safe storage. | Pharmacists, Pharmacy Technicians, Nurses (in some settings) | Pharmacy Stock Records, Weighing Scales, Measuring Cylinders, Syringes, Medication Labels, Dispensing Cabinets |
| Administration | The prepared medication is given to the patient by the healthcare provider. | Performing the 'five rights' of medication administration (right patient, right drug, right dose, right route, right time), observing the patient during administration, and documenting the administration in the patient's chart. | Nurses, Physicians, Clinical Officers | Patient Medical Chart, Medication Administration Record (MAR) |
| Monitoring and Evaluation | The patient's response to the medication and any adverse effects are closely observed and documented. | Regular assessment of patient's clinical status, monitoring of vital signs, laboratory monitoring as required, identification and reporting of adverse drug reactions (ADRs), and assessment of treatment efficacy. | Nurses, Physicians, Pharmacists | Patient Medical Chart, ADR Reporting Forms, Laboratory Request Forms, Patient Feedback |
| Feedback and Optimization | Information gathered from monitoring is used to refine future dose management processes and patient care. | Review of treatment outcomes, identification of any system-level issues or challenges in the DMP, sharing of best practices, updating of protocols and guidelines based on real-world data, and continuous professional development for staff. | Dose Management Committee, Pharmacists, Physicians, Hospital Administration | DMP Audit Reports, Performance Improvement Plans, Meeting Minutes, Training Materials |
Dose Management Program Workflow Stages
- Inquiry and Initial Assessment
- Dose Recommendation and Verification
- Prescription and Order Entry
- Dispensing and Preparation
- Administration
- Monitoring and Evaluation
- Feedback and Optimization
Dose Management Program Cost In Sierra Leone
Managing medication doses effectively is crucial for patient outcomes and preventing antimicrobial resistance. In Sierra Leone, the cost associated with implementing and running dose management programs can vary significantly due to several factors. These factors influence the overall expenditure, making it essential to understand them when budgeting for such initiatives. The pricing of dose management programs in Sierra Leone is influenced by the cost of essential medical supplies, the availability and training of healthcare personnel, the infrastructure required for drug storage and distribution, and the overall economic conditions of the country. The local currency, the Sierra Leonean Leone (SLL), is subject to fluctuations, which can impact the cost of imported medications and equipment. Furthermore, the scale of the program, whether it's a pilot project in a few clinics or a nationwide rollout, will significantly affect the total investment required.
| Program Component | Estimated Cost Range (SLL) |
|---|---|
| Basic Drug Procurement (per patient, per month, for essential antibiotics) | 5,000 - 25,000 SLL |
| Pharmacist/Clinical Pharmacist Support (per month, part-time) | 200,000 - 600,000 SLL |
| Training Workshop (per participant, for 3 days) | 150,000 - 400,000 SLL |
| Basic Diagnostic Test Kit (e.g., rapid malaria test) | 10,000 - 30,000 SLL |
| Cold Chain Storage Unit (small, per year maintenance) | 500,000 - 1,500,000 SLL |
| Data Management Software License (annual, basic) | 1,000,000 - 5,000,000 SLL |
| Community Health Worker Support (per month, additional incentive for dose management duties) | 50,000 - 150,000 SLL |
| Program Monitoring and Evaluation (per site visit, estimated) | 300,000 - 1,000,000 SLL |
Key Pricing Factors for Dose Management Programs in Sierra Leone
- Cost of Medications: The procurement cost of essential medicines, including antibiotics, antivirals, and other critical drugs, forms a substantial part of the program's budget. This is influenced by global supply chains, import duties, and local market dynamics.
- Healthcare Personnel Costs: Salaries and training for doctors, nurses, pharmacists, and community health workers involved in dose management are a significant expense. The level of expertise and specialized training required will impact these costs.
- Diagnostic Tools and Laboratories: The ability to accurately diagnose conditions and determine appropriate dosages often relies on laboratory services and diagnostic equipment. The cost of reagents, equipment maintenance, and laboratory personnel contributes to the overall program expense.
- Storage and Distribution Infrastructure: Maintaining appropriate storage conditions (e.g., cold chain for vaccines) and establishing an efficient distribution network across a potentially challenging logistical landscape incurs costs related to warehousing, transportation, and power supply.
- Information Technology and Data Management: Implementing systems for tracking medication use, patient adherence, and program effectiveness requires investment in software, hardware, and skilled IT personnel. Data analysis and reporting also add to these costs.
- Training and Capacity Building: Ongoing training for healthcare professionals on best practices in dose management, rational drug use, and pharmacovigilance is vital. This includes workshops, seminars, and educational materials.
- Program Administration and Overhead: Costs associated with program management, monitoring, evaluation, and administrative support services are essential for the successful implementation and sustainability of dose management initiatives.
- Regulatory and Compliance Costs: Adhering to national pharmaceutical regulations, licensing requirements, and quality control measures can involve fees and associated administrative burdens.
Affordable Dose Management Program Options
Affordable Dose Management Programs (DMPs) are crucial for individuals managing chronic conditions that require ongoing medication. These programs aim to reduce the financial burden of prescription drugs while ensuring patients receive the correct dosages and adherence support. Key to their affordability are value bundles and various cost-saving strategies.
| Strategy | Description | Benefit to Patient |
|---|---|---|
| Value Bundles | Pre-packaged services and medications for a fixed cost. | Predictable expenses, potential discounts, streamlined care. |
| Generic Substitution | Using lower-cost generic alternatives when available. | Significant reduction in medication costs. |
| Mail-Order Pharmacies | Delivery of medications, often with lower dispensing fees. | Convenience and cost savings. |
| Patient Assistance Programs (PAPs) | Manufacturer-sponsored programs for free or subsidized medications. | Access to essential medications for low-income or uninsured individuals. |
| Care Coordination & Adherence | Support to ensure patients take medications correctly and manage their condition effectively. | Prevents costly complications and hospitalizations, improving overall health outcomes and reducing long-term costs. |
Understanding Value Bundles and Cost-Saving Strategies in Dose Management Programs
- Value Bundles: These are pre-packaged offerings that combine multiple healthcare services and/or medications for a fixed price. In DMPs, a value bundle might include the medication itself, associated diagnostic tests, pharmacist consultations, educational materials, and even remote monitoring tools. The benefit is predictable costs and often a discount compared to purchasing each component separately.
- Cost-Saving Strategies Employed by DMPs:
- Tiered Pricing & Rebates: Offering different price points based on medication tiers (generic vs. brand-name) and negotiating rebates with pharmaceutical manufacturers. These savings are often passed on to the patient.
- Mail-Order Pharmacies: Often provide lower dispensing fees and bulk discounts on medications due to reduced overhead.
- Generic Substitution: Prioritizing the use of lower-cost generic medications when available and clinically appropriate.
- 340B Drug Pricing Program: For eligible healthcare facilities, this federal program allows them to purchase outpatient drugs at significantly reduced prices.
- Patient Assistance Programs (PAPs): DMPs can help patients navigate and enroll in manufacturer-sponsored PAPs, which offer free or subsidized medications for eligible individuals.
- Formulary Management: Carefully selecting which medications are covered and at what cost-sharing level to encourage the use of cost-effective options.
- Care Coordination & Adherence Support: While not directly a cost reduction on the drug itself, effective adherence programs prevent costly complications and hospitalizations, leading to overall lower healthcare expenses.
- Group Purchasing Organizations (GPOs): DMPs may leverage GPOs to negotiate better prices on medications and supplies due to aggregated purchasing power.
- Preventive Care Integration: Encouraging screenings and early interventions that can prevent the need for more expensive treatments later.
Verified Providers In Sierra Leone
In Sierra Leone's evolving healthcare landscape, identifying trustworthy and competent medical providers is paramount. Franance Health has emerged as a leading entity, distinguished by its rigorous credentialing process and commitment to quality patient care. This document outlines the core aspects of Franance Health's credentialing and explains why they represent the best choice for accessing healthcare services in Sierra Leone.
| Provider Type | Credentialing Focus | Benefit to Patient |
|---|---|---|
| Doctors (Specialists & General Practitioners) | Medical degree, specialist certifications, licensing, experience in their field, adherence to medical ethics. | Access to highly qualified and experienced medical professionals for accurate diagnosis and effective treatment plans. |
| Nurses (RNs, ENs) | Nursing degree/diploma, relevant certifications, licensing, practical nursing skills, understanding of patient care protocols. | Receiving competent and compassionate nursing care, ensuring patient safety and comfort during treatment and recovery. |
| Allied Health Professionals (e.g., Pharmacists, Lab Technicians) | Specific qualifications and certifications for their discipline, licensing, adherence to quality control standards. | Reliable pharmaceutical services, accurate diagnostic testing, and essential supportive healthcare services. |
| Healthcare Facilities (Clinics, Hospitals) | Compliance with health regulations, quality of infrastructure, availability of essential equipment, adherence to safety and hygiene standards. | Safe, well-equipped, and professionally managed healthcare environments conducive to quality treatment. |
Franance Health's Credentialing Process: A Deep Dive
- Comprehensive Background Checks: Every healthcare professional associated with Franance Health undergoes thorough verification of their educational qualifications, licenses, and certifications. This includes cross-referencing with relevant national and international licensing boards.
- Experience Verification: Franance Health meticulously verifies the professional experience of its providers, ensuring they possess the necessary practical skills and a proven track record in their respective specializations.
- Clinical Competency Assessments: Beyond documentation, Franance Health may employ assessments to evaluate the clinical skills and diagnostic capabilities of its providers, guaranteeing they meet high standards of medical practice.
- Continuous Professional Development (CPD) Monitoring: The healthcare field is dynamic. Franance Health mandates and monitors ongoing professional development for its providers, ensuring they remain updated with the latest medical advancements and best practices.
- Ethical Conduct and Disciplinary Record Review: A critical component of credentialing involves a review of any disciplinary actions or ethical complaints against potential providers. Franance Health prioritizes practitioners with a clean record and a strong commitment to patient welfare and ethical practice.
- Patient Feedback Integration: While not always a primary credentialing tool, Franance Health values patient feedback as a supplementary measure to gauge provider performance and patient satisfaction, fostering a culture of continuous improvement.
Scope Of Work For Dose Management Program
This Scope of Work (SOW) outlines the requirements for the development, implementation, and ongoing management of a Dose Management Program. The program aims to optimize radiation dose to patients undergoing diagnostic and interventional imaging procedures, ensuring diagnostic image quality while minimizing radiation exposure. This document details the technical deliverables and standard specifications required for the successful execution of the program.
| Category | Standard Specification/Requirement | Details/Notes | Compliance Benchmark |
|---|---|---|---|
| Software/Platform | Interoperability Standards (e.g., DICOM, HL7) | System must seamlessly integrate with existing PACS, RIS, and EHR systems. Support for DICOM SR (Structured Reporting) for dose information. | Compliance with latest versions of relevant standards. |
| Software/Platform | Data Storage and Archiving | Secure, scalable, and long-term storage of dose data. Adherence to data retention policies. | Institution's data retention policy and regulatory requirements. |
| Image Acquisition Protocols | Protocol Optimization Framework | Methodology for systematic review, modification, and validation of imaging protocols based on dose reduction opportunities without compromising diagnostic quality. Consideration of iterative reconstruction techniques. | Established national/international dose reference levels (DRLs) and guidelines (e.g., AAPM, ICRP, IAEA). |
| Dose Reporting | Automated Data Extraction | Ability to automatically extract relevant dose metrics (e.g., CTDIvol, DLP, DAP) from imaging system headers. | 100% data capture for supported modalities and procedures. |
| Dose Reporting | Standardized Reporting Formats | Generation of clear, concise, and standardized dose reports for individual patients and aggregated cohorts. Customizable report templates. | Compliance with internal reporting standards and regulatory requirements. |
| Dose Audit and Analysis | Statistical Analysis Capabilities | Tools for calculating mean, median, standard deviation, percentiles, and identifying outliers in dose data. Ability to perform comparative analysis across patient demographics, equipment, and time periods. | Statistical validity and interpretability of results. |
| Alerts and Feedback | Configurable Alert Thresholds | Ability to set customizable dose alert thresholds based on procedure type, patient size, and site-specific benchmarks. Real-time notification system. | Defined alert thresholds agreed upon by clinical and physics teams. |
| Training and Education | Comprehensive Training Modules | Development of modular training content covering theoretical aspects of radiation protection, practical application of the dose management system, and protocol optimization strategies. | Competency-based assessment of staff knowledge and skills. |
| Data Security and Privacy | Access Control and Auditing | Role-based access control to dose data. Comprehensive audit trails of all data access and modifications. | HIPAA, GDPR, and other relevant data privacy regulations. |
| Performance Monitoring | Key Performance Indicators (KPIs) | Definition and tracking of KPIs such as dose reduction percentage, compliance with DRLs, number of alerts generated/acted upon, and user adoption rates. | Measurable targets for each KPI. |
Technical Deliverables
- Dose Management Software/Platform: Procurement, installation, configuration, and integration of a comprehensive dose management system. This includes modules for dose tracking, reporting, trend analysis, and alert generation.
- Image Acquisition Protocol Optimization: Review and refinement of imaging protocols across various modalities (CT, X-ray, fluoroscopy, nuclear medicine) to align with ALARA (As Low As Reasonably Achievable) principles and established dose benchmarks.
- Dose Reporting Infrastructure: Establishment of automated and manual dose reporting mechanisms for individual procedures and aggregated patient populations. This includes integration with Picture Archiving and Communication Systems (PACS) and Electronic Health Records (EHR).
- Dose Audit and Analysis Tools: Development and implementation of tools for performing regular dose audits, identifying outliers, and analyzing trends in radiation dose. This will involve statistical analysis and benchmarking against national and international standards.
- Alert and Feedback Mechanisms: Configuration of alert thresholds for exceeding predefined dose levels. Development of feedback loops to radiologists and technologists regarding individual and aggregate dose performance.
- Training and Education Materials: Creation of comprehensive training programs and educational materials for radiologists, technologists, physicists, and other relevant staff on dose management principles, software utilization, and protocol optimization.
- Integration with Quality Assurance (QA) Programs: Seamless integration of dose management activities into existing QA frameworks and accreditation processes.
- Data Security and Privacy Protocols: Implementation of robust data security measures to protect patient privacy in accordance with HIPAA and other relevant regulations. This includes data anonymization and access control mechanisms.
- Performance Monitoring and Reporting: Establishment of key performance indicators (KPIs) for the Dose Management Program and regular reporting on program effectiveness and areas for improvement.
- Disaster Recovery and Business Continuity Plan: Development and testing of a plan to ensure the continuous operation of the dose management system and access to critical data in the event of system failure or disaster.
Service Level Agreement For Dose Management Program
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Dose Management Program (DMP). It is intended to ensure the reliable and timely delivery of services critical for patient care and clinical operations.
| Service Component | Uptime Guarantee | Response Time (Critical Issues) | Response Time (Non-Critical Issues) | Resolution Target (Critical Issues) | Resolution Target (Non-Critical Issues) |
|---|---|---|---|---|---|
| DMP Platform Availability | 99.9% | 15 minutes | 2 business hours | 4 business hours | 2 business days |
| Core Functionalities (Prescription Entry, Dosage Calculation) | 99.9% | 10 minutes | 1 business hour | 2 business hours | 1 business day |
| Patient Adherence Tracking Data | 99.8% | 30 minutes | 4 business hours | 8 business hours | 3 business days |
| Reporting Module | 99.7% | 1 hour | 6 business hours | 1 business day | 5 business days |
Scope of Service
- The DMP includes features for prescription management, dosage calculation, patient adherence tracking, and reporting.
- This SLA covers the availability of the DMP platform, including its core functionalities and associated data services.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your Dose Management Program in Sierra Leone project in Sierra Leone.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.