
Biomedical Staffing Augmentation in Sierra Leone
Engineering Excellence & Technical Support
Onsite biomedical engineers and PACS administrators High-standard technical execution following OEM protocols and local regulatory frameworks.
Rapid Deployment of Specialized Lab Technicians
Leveraging our extensive network, we can rapidly source and deploy highly skilled laboratory technicians with expertise in areas like hematology, microbiology, and molecular diagnostics. This augments existing diagnostic capacity, accelerating patient testing and improving turnaround times for critical medical results in Sierra Leone's healthcare facilities.
Bridging Skill Gaps in Clinical Services
We address critical shortages of specialized healthcare professionals, including anesthetists, radiologists, and emergency medicine physicians. Our augmentation services provide immediate access to qualified personnel, ensuring continuity of care and enhancing the quality of complex medical procedures, thereby strengthening Sierra Leone's healthcare infrastructure.
Enhancing Immunization and Public Health Campaigns
Our staffing solutions provide a surge of trained nurses, community health workers, and vaccinators to support large-scale public health initiatives. This augmentation is crucial for the successful execution of immunization programs, disease surveillance, and health education campaigns, directly impacting the well-being and preventative care of populations across Sierra Leone.
What Is Biomedical Staffing Augmentation In Sierra Leone?
Biomedical Staffing Augmentation in Sierra Leone refers to the strategic provision of specialized technical and scientific personnel to healthcare facilities, research institutions, and public health organizations, on a temporary or project-specific basis. This service aims to bridge critical skill gaps, enhance operational capacity, and ensure the effective deployment and maintenance of biomedical equipment and technologies within the nation's healthcare ecosystem. It addresses the persistent challenge of a limited pool of highly trained biomedical engineers, technicians, and scientists, particularly in specialized areas and remote regions.
| Who Needs Biomedical Staffing Augmentation? | Typical Use Cases |
|---|---|
| Public Hospitals & Central Medical Stores: Facilities often struggle with the maintenance of complex medical devices due to a shortage of specialized technicians. | Emergency Deployment of Diagnostic Equipment: Rapid deployment and operationalization of new diagnostic tools during public health emergencies (e.g., outbreaks). |
| District Hospitals & Rural Health Centers: Facilities with limited access to specialized technical support for essential medical equipment. | Routine Maintenance & Calibration Programs: Establishing and executing scheduled maintenance plans to prevent equipment downtime and ensure accuracy. |
| National Public Health Agencies (e.g., Ministry of Health, Disease Control Centers): Organizations requiring expertise for disease surveillance, data analysis, and public health interventions. | Implementation of New Health Technologies: Providing the technical expertise needed to integrate and manage advanced medical technologies. |
| Non-Governmental Organizations (NGOs) & International Aid Organizations: Entities supporting healthcare initiatives in Sierra Leone that require specialized biomedical support. | Specialized Equipment Repair & Overhaul: Addressing critical repairs and comprehensive overhauls for aging or damaged medical equipment. |
| Medical Research Institutions & Universities: Organizations needing specialized technical support for research-grade equipment and laboratory infrastructure. | Biomedical Equipment Audits & Needs Assessments: Evaluating existing equipment inventories and identifying critical maintenance or upgrade requirements. |
| Private Healthcare Providers: Clinics and hospitals seeking to enhance their technical capabilities and service offerings. | Training & Capacity Building Initiatives: Developing and delivering specialized training programs for local biomedical staff. |
Key Components of Biomedical Staffing Augmentation
- Talent Acquisition & Vetting: Identifying, recruiting, and rigorously vetting qualified biomedical professionals with relevant certifications and experience.
- Skill-Specific Deployment: Assigning personnel based on the specific technical or scientific needs of the client, including expertise in areas like medical imaging, laboratory diagnostics, life support systems, or public health surveillance.
- On-site & Remote Support: Providing both direct, on-location technical assistance and remote troubleshooting, calibration, and consultation services.
- Training & Knowledge Transfer: Facilitating the upskilling of existing in-house staff through mentorship, workshops, and hands-on training, fostering sustainable local capacity.
- Project Management: Managing the lifecycle of augmentation projects, from initial needs assessment and resource allocation to performance monitoring and project completion.
- Regulatory Compliance Assurance: Ensuring that deployed personnel and their activities adhere to national and international healthcare regulations and standards.
Who Needs Biomedical Staffing Augmentation In Sierra Leone?
Biomedical staffing augmentation in Sierra Leone is crucial for bolstering the capacity of healthcare facilities to deliver quality patient care, conduct essential research, and maintain sophisticated medical equipment. This service addresses the persistent shortage of skilled biomedical personnel, particularly in specialized areas, and ensures that healthcare institutions can operate efficiently and effectively. The demand for such augmentation stems from the need to bridge skill gaps, manage increased workloads, and respond to emergencies, ultimately contributing to improved public health outcomes.
| Department/Unit | Specific Needs for Augmentation | Impact of Augmentation |
|---|---|---|
| Medical Equipment Maintenance and Repair | Shortage of certified biomedical technicians for routine maintenance, emergency repairs, and preventative care of a wide range of medical devices (e.g., X-ray machines, ventilators, anesthesia machines, laboratory analyzers). | Reduced equipment downtime, improved patient safety, extended equipment lifespan, cost savings on major repairs due to timely intervention. |
| Clinical Engineering | Lack of experienced clinical engineers to manage the medical technology lifecycle, ensure compliance with safety standards, and implement technology acquisition strategies. | Optimized medical device inventory, enhanced patient safety protocols, improved decision-making regarding technology procurement and obsolescence. |
| Diagnostic Imaging | Demand for specialized technicians and engineers for the operation and maintenance of MRI, CT scanners, ultrasound machines, and other imaging equipment. | Increased capacity for diagnostic imaging services, faster turnaround times for scan results, improved diagnostic accuracy. |
| Laboratory Services | Need for skilled personnel to operate, calibrate, and maintain advanced laboratory equipment, including automated analyzers, microscopes, and molecular diagnostic platforms. | Enhanced laboratory diagnostic capabilities, more accurate and timely test results, support for public health surveillance and outbreak investigations. |
| Anesthesia and Critical Care | Requirement for specialized biomedical staff to ensure the reliable functioning of ventilators, anesthesia machines, patient monitors, and other life-support equipment in critical care units. | Improved patient outcomes in critical care settings, reduced risk of equipment-related complications during life-saving procedures. |
| Rehabilitation Services | Demand for technicians to maintain and repair assistive devices and specialized equipment used in physiotherapy and occupational therapy. | Restored functionality and accessibility of rehabilitation equipment, enabling better patient recovery and independence. |
| Biomedical Informatics and IT Support | Need for staff to manage and maintain electronic health record (EHR) systems, Picture Archiving and Communication Systems (PACS), and other health IT infrastructure. | Streamlined data management, improved information flow, enhanced cybersecurity for patient data. |
Target Customers and Departments for Biomedical Staffing Augmentation in Sierra Leone
- {"title":"Government Hospitals","description":"These are often the largest healthcare providers and face the most significant challenges with staffing. They require augmentation across various departments to ensure the smooth operation of essential services and the maintenance of vital medical equipment."}
- {"title":"Private Hospitals and Clinics","description":"As the private healthcare sector grows in Sierra Leone, these facilities also face challenges in recruiting and retaining specialized biomedical staff, especially for advanced diagnostic and therapeutic equipment."}
- {"title":"Tertiary and Referral Centers","description":"These centers handle complex cases and utilize advanced medical technology. They have a high demand for highly specialized biomedical engineers and technicians for equipment calibration, repair, and support."}
- {"title":"Non-Governmental Organizations (NGOs) and International Health Organizations","description":"Organizations implementing health programs, managing clinics, or conducting medical research often require temporary or specialized biomedical expertise to support their projects and ensure the functionality of their equipment."}
- {"title":"Medical Research Institutions and Universities","description":"Facilities involved in clinical trials or medical research require trained biomedical staff to operate and maintain specialized laboratory equipment and diagnostic tools."}
- {"title":"Ministry of Health and Sanitation (MoHS)","description":"The MoHS may require augmentation for specific national health initiatives, public health programs, or to support the deployment of new medical technologies across the country."}
Biomedical Staffing Augmentation Process In Sierra Leone
This document outlines the standard workflow for biomedical staffing augmentation in Sierra Leone, detailing the process from initial inquiry to successful execution. It encompasses the key stages involved in identifying, vetting, deploying, and supporting qualified biomedical personnel to meet specific healthcare facility needs.
| Stage | Description | Key Activities | Responsible Parties | Deliverables/Outcomes | Timeline (Typical) |
|---|---|---|---|---|---|
| The process begins with a healthcare facility or organization in Sierra Leone identifying a need for augmented biomedical staffing. | Receive and acknowledge inquiry; Conduct detailed needs assessment (required skills, experience, duration, location, budget); Define job descriptions and specifications. | Client Organization, Staffing Agency/Provider | Formal request for staffing; Approved job descriptions; Defined staffing requirements. | 1-3 days |
| Identifying potential candidates who meet the basic requirements of the augmented roles. | Advertise positions (online, professional networks, local institutions); Source candidates from existing databases and networks; Conduct initial CV review and eligibility check; Perform preliminary skill assessment. | Staffing Agency/Provider | Pool of pre-screened candidates; Shortlisted candidates for further evaluation. | 3-7 days |
| In-depth evaluation of candidates' technical expertise, practical skills, and suitability for the work environment. | Conduct technical interviews (assessing knowledge of equipment, maintenance, repair); Conduct behavioral interviews (assessing problem-solving, communication, teamwork, adaptability); May involve practical assessments or simulations. | Staffing Agency/Provider, Subject Matter Experts (SMEs), Client Representatives (optional) | Detailed interview notes; Candidate evaluation reports; Ranked list of qualified candidates. | 5-10 days |
| Ensuring the integrity and reliability of the selected candidates. | Verify educational qualifications and certifications; Conduct professional reference checks; Perform criminal background checks (where applicable and legally permissible); Verify work history. | Staffing Agency/Provider, Third-party verification services | Verified candidate profiles; Compliance with credentialing requirements. | 5-10 days |
| Formalizing the engagement with the selected candidate and preparing them for deployment. | Extend job offer to the chosen candidate; Negotiate terms and conditions (salary, benefits, contract duration); Prepare and sign employment/service contract; Conduct initial onboarding (introduction to agency policies, pre-deployment briefings). | Staffing Agency/Provider, Candidate | Signed employment/service contract; Candidate acceptance of offer. | 2-5 days |
| Mobilizing the augmented staff to their assigned location and ensuring a smooth transition into the facility. | Arrange travel and accommodation; Facilitate visa and work permit processes (if applicable); Introduce to the client facility and team; Provide site-specific orientation and training; Ensure necessary tools and equipment are available. | Staffing Agency/Provider, Client Organization | Successfully deployed personnel at the facility; Integrated into the local team; Ready to commence duties. | 7-14 days (varies based on location and logistics) |
| Ongoing oversight to ensure the augmented staff are performing effectively and to address any emerging issues. | Regular check-ins with the deployed staff; Solicit feedback from the client organization; Provide ongoing support and troubleshooting; Address any performance gaps or challenges; Facilitate professional development opportunities. | Staffing Agency/Provider, Client Organization | Performance reports; Issue resolution logs; Client satisfaction surveys. | Throughout the contract period |
| Concluding the augmentation engagement and gathering insights for future improvements. | Final performance review; Completion of all contractual obligations; Process final payments; Conduct exit interviews with staff and client; Gather lessons learned and feedback for service improvement. | Staffing Agency/Provider, Client Organization, Deployed Staff | Completed contract; Final reports; Feedback summaries; Recommendations for future engagements. | 3-7 days |
Biomedical Staffing Augmentation Workflow in Sierra Leone
- Inquiry and Needs Assessment
- Candidate Sourcing and Pre-screening
- Technical and Behavioral Interviewing
- Background Checks and Verification
- Offer and Onboarding
- Deployment and Integration
- Performance Monitoring and Support
- Contract Closure and Feedback
Biomedical Staffing Augmentation Cost In Sierra Leone
Biomedical staffing augmentation in Sierra Leone involves procuring skilled professionals to supplement existing healthcare facility teams. This is often a critical solution for addressing shortages, specialized skill gaps, or during periods of increased demand. The cost of such augmentation is influenced by a variety of factors, leading to a broad range in pricing when measured in local currency, the Sierra Leonean Leone (SLL). Understanding these pricing dynamics is crucial for accurate budgeting and resource allocation within the healthcare sector.
| Role Category | Estimated Daily Rate (SLL) | Estimated Monthly Rate (SLL) |
|---|---|---|
| General Biomedical Technician (Entry/Mid-Level) | 800,000 - 1,500,000 | 16,000,000 - 30,000,000 |
| Senior Biomedical Technician / Specialist | 1,200,000 - 2,500,000 | 24,000,000 - 50,000,000 |
| Specialized Biomedical Engineer (e.g., Imaging, Critical Care) | 1,800,000 - 3,500,000 | 36,000,000 - 70,000,000 |
| Biomedical Support Staff (e.g., Assistant, Administrator) | 500,000 - 1,000,000 | 10,000,000 - 20,000,000 |
Key Pricing Factors for Biomedical Staffing Augmentation in Sierra Leone:
- Skill Specialization and Experience: Highly specialized roles (e.g., advanced imaging technicians, critical care biomedical engineers) or those requiring extensive experience will command higher rates than general biomedical support staff. Seniority and a proven track record significantly impact pricing.
- Duration of Engagement: Short-term contracts or project-based augmentation are typically priced at a higher daily or weekly rate than long-term commitments. The administrative costs associated with onboarding and offboarding also play a role.
- Location and Accessibility: Staffing needs in remote or challenging-to-access regions of Sierra Leone may incur additional costs for transportation, accommodation, and hardship allowances. Urban centers might have a more readily available pool of talent, potentially stabilizing rates.
- Contractual Terms and Benefits: The inclusion of benefits such as health insurance, paid leave, accommodation, and travel allowances will directly influence the overall cost. Negotiations around these terms are a significant pricing determinant.
- Agency Fees and Overhead: If augmentation is facilitated through a staffing agency, their service fees and operational overhead will be factored into the final price. These fees can vary significantly between agencies.
- Demand and Supply Dynamics: A high demand for specific biomedical skills in the market, coupled with a limited supply of qualified professionals, will naturally drive up prices. Conversely, a surplus of available staff can lead to more competitive rates.
- Regulatory Compliance and Licensing: Ensuring that augmented staff possess the necessary local licenses and meet regulatory requirements can add to the cost, especially if additional training or certification is required.
- Type of Facility: The type and complexity of the healthcare facility (e.g., a large referral hospital versus a community clinic) can influence the required skill level and therefore the pricing of augmented staff.
Affordable Biomedical Staffing Augmentation Options
Navigating the complexities of biomedical staffing can be a significant challenge for organizations. Ensuring adequate coverage with specialized skills, especially during peak periods, project ramp-ups, or when facing unexpected departures, requires a strategic approach. Affordable biomedical staffing augmentation offers a flexible and cost-effective solution by providing access to skilled professionals on a temporary, contract, or project basis. This allows organizations to scale their workforce up or down as needed, without the long-term commitment and overhead associated with permanent hires. The key to achieving affordability lies in understanding and leveraging value bundles and implementing smart cost-saving strategies.
| Cost-Saving Strategy | Description | Impact on Affordability |
|---|---|---|
| Utilize Contract-to-Hire | Begin with a contract placement, allowing both parties to assess fit before committing to a permanent hire. This reduces the risk of a bad hire and the associated costs. | Lowers recruitment costs, reduces turnover risk, allows for longer evaluation period. |
| Negotiate Long-Term Contracts | For extended needs, longer contract durations often come with reduced hourly or daily rates due to guaranteed commitment for the staffing agency. | Volume discounts, predictable budgeting. |
| Leverage Remote or Hybrid Staffing | Employing professionals who can work remotely or in a hybrid model can significantly reduce overhead costs related to office space, equipment, and associated benefits for the client organization. | Reduced infrastructure costs, wider talent pool access. |
| Optimize Staffing Levels | Carefully assess actual needs to avoid overstaffing. Phased onboarding and flexible engagement models ensure you're only paying for the expertise you require, when you require it. | Eliminates unnecessary salary and benefit expenses. |
| Partner with Specialized Agencies | Boutique agencies often have deeper talent pools and more competitive pricing for niche biomedical roles compared to large, generalist agencies. | Access to specialized talent at potentially lower markups. |
| Outsource Non-Core Functions | Consider outsourcing entire processes (e.g., specific lab analysis, data entry) to specialized firms rather than augmenting internal staff for these tasks, which can be more cost-effective. | Reduces internal HR burden, benefits from economies of scale of the service provider. |
| Pre-Vetted Talent Pools | Working with agencies that maintain a robust, pre-screened database of candidates can speed up the hiring process and reduce the cost of extensive background checks and interviews for each new requirement. | Faster deployment, reduced internal recruitment time and cost. |
Value Bundles in Biomedical Staffing Augmentation
- {"title":"Skill-Specific Packages","description":"Instead of hiring individual specialists, consider pre-defined bundles of complementary skills. For example, a 'Clinical Research Operations Bundle' might include a Clinical Research Coordinator (CRC), a Data Manager, and a Regulatory Affairs Specialist for a specific trial phase. This often comes at a slightly reduced rate compared to sourcing each role independently."}
- {"title":"Project-Based Solutions","description":"Engage staffing partners for end-to-end project support. A single contract can cover all necessary personnel for a defined project, streamlining management and potentially offering volume discounts. This is ideal for specific research initiatives, product development phases, or validation activities."}
- {"title":"On-Demand Resource Pools","description":"Some staffing agencies offer access to a pre-vetted pool of professionals for specific disciplines. Committing to a certain level of utilization can unlock preferential rates and faster deployment times, effectively creating a dedicated, yet flexible, workforce."}
- {"title":"Training and Upskilling Integration","description":"Bundles can sometimes include provisions for rapid upskilling or cross-training of augmented staff to meet emerging project needs, adding significant value beyond just filling a role."}
- {"title":"Comprehensive Service Packages","description":"Beyond just personnel, some bundles might incorporate project management oversight, quality assurance checks, or reporting services from the staffing provider, offering a more holistic solution."}
Verified Providers In Sierra Leone
In Sierra Leone's burgeoning healthcare landscape, identifying trustworthy and competent medical service providers is paramount. Franance Health stands out as a leader, distinguished by its rigorous credentialing process and unwavering commitment to quality patient care. This dedication ensures that every practitioner associated with Franance Health meets the highest standards of expertise and ethical practice. Their comprehensive vetting system goes beyond basic licensing, examining clinical experience, specialized training, and a proven track record of patient satisfaction. By choosing Franance Health, patients are assured of receiving care from verified professionals who are not only medically skilled but also deeply committed to their well-being.
| Credentialing Aspect | Franance Health's Standard | Benefit to Patients |
|---|---|---|
| Medical Licensing | Up-to-date and verified in Sierra Leone | Ensures legal and regulatory compliance. |
| Clinical Experience | Minimum years of practical experience required | Guarantees hands-on skill and practical knowledge. |
| Specialized Training | Verification of relevant postgraduate education and certifications | Access to highly skilled specialists for specific medical needs. |
| Professional References | Thorough background checks and reference reviews | Confirms professional conduct and reputation. |
| Patient Feedback | Regular monitoring of patient satisfaction scores and reviews | Promotes continuous improvement and accountability. |
Why Franance Health is the Premier Choice:
- Rigorous Credentialing Process: Franance Health implements a multi-faceted verification system for all its healthcare providers.
- Expertise and Specialization: Providers undergo thorough evaluation of their clinical experience and specialized training.
- Commitment to Quality Care: Emphasis on ethical practice and a proven history of excellent patient outcomes.
- Patient-Centric Approach: Ensuring providers are dedicated to the well-being and satisfaction of their patients.
- Trust and Reliability: Offering peace of mind through verified and dependable medical professionals.
Scope Of Work For Biomedical Staffing Augmentation
This Scope of Work (SOW) outlines the requirements for providing augmented biomedical staffing services to [Client Name]. The objective is to supplement existing biomedical engineering teams with skilled professionals to support specific projects, operational demands, and/or specialized technical tasks. This document details the technical deliverables expected and the standard specifications for personnel and services.
| Technical Deliverable | Description | Standard Specification / Criteria | Acceptance Criteria | Timeline / Frequency |
|---|---|---|---|---|
| Augmented Biomedical Staffing Services | Provision of qualified biomedical engineers, technicians, and specialists on a temporary or contract basis. | Personnel must possess relevant certifications (e.g., CBET, CRES), degrees, and demonstrated experience in medical device maintenance, repair, calibration, and lifecycle management. Background checks and drug screenings required. Adherence to client's safety and security protocols. | Successful onboarding and integration of staff into client's team. Demonstrated ability to perform assigned duties competently and meet project milestones. Positive performance reviews. | As per contract duration and project phasing. |
| Medical Equipment Maintenance Reports | Detailed reports documenting all maintenance, repair, and calibration activities performed on medical devices. | Reports must include: device identification (model, serial number, asset tag), date and time of service, description of issue, work performed, parts used, technician's name and signature, and results of performance verification testing. Must comply with client's record-keeping standards (e.g., CMMS integration). | Reports are accurate, complete, and submitted within [X] business days of service completion. All data entries into the CMMS are validated. | Daily/Weekly/Monthly as per equipment service schedules and client requirements. |
| Equipment Calibration Certificates | Certificates of calibration for all serviced medical equipment, verifying adherence to manufacturer specifications and industry standards. | Certificates must include: device identification, date of calibration, calibration standards used (traceable to NIST or equivalent), measurement results, acceptance limits, and technician's certification/signature. Must meet regulatory requirements (e.g., FDA, ISO). | Certificates are issued immediately upon successful calibration and are in the approved client format. | Upon completion of calibration activities. |
| Risk Assessment & Mitigation Plans (for new/complex equipment) | Documentation outlining potential risks associated with the integration, operation, or maintenance of new or complex medical equipment and proposed mitigation strategies. | Plans should detail: identified risks, likelihood and impact assessment, proposed mitigation actions, responsible parties, and timelines. Must align with client's risk management framework. | Plans are comprehensive, clearly articulated, and approved by the client's designated authority. | As required for new projects or significant equipment changes. |
| Training Materials & Sessions (for client staff) | Development and delivery of training materials and sessions for client's biomedical staff on specific equipment maintenance procedures, new technologies, or troubleshooting techniques. | Materials should be clear, concise, and tailored to the audience's skill level. Sessions must be interactive and include practical demonstrations. Post-training assessments to evaluate knowledge transfer. | Training materials are approved by the client prior to delivery. Client staff demonstrate proficiency in covered topics. | As per project or operational needs. |
| Technical Consultation & Support | Provision of expert advice and support on biomedical engineering-related matters, including equipment selection, lifecycle planning, regulatory compliance, and technology adoption. | Consultations delivered by experienced biomedical professionals with a strong understanding of current medical technology and healthcare regulations. Timely responses to inquiries. | Professional advice is sound, evidence-based, and aligned with best practices. Issues are addressed promptly and effectively. | On-demand or as scheduled. |
| Project Support Documentation | Creation of technical documentation for specific biomedical projects, such as installation guides, validation protocols, and testing procedures. | Documentation must be technically accurate, clearly written, and formatted according to client standards. Must support the successful execution and validation of project objectives. | Documentation is reviewed and approved by the client, and effectively guides project activities. | As per project timelines. |
Key Objectives
- Enhance existing biomedical engineering capabilities.
- Provide specialized expertise for project-specific needs.
- Ensure timely completion of critical biomedical tasks.
- Maintain high standards of equipment maintenance, repair, and calibration.
- Support regulatory compliance and quality assurance initiatives.
Service Level Agreement For Biomedical Staffing Augmentation
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for biomedical staffing augmentation services provided by [Your Company Name] to [Client Company Name]. This agreement is designed to ensure the continuous and effective operation of your biomedical equipment and facilities through the timely provision of qualified personnel.
| Service Level | Target | Maximum Allowable |
|---|---|---|
| Response Time to Request (Emergency) | Within 1 hour | Within 2 hours |
| Response Time to Request (Routine) | Within 4 business hours | Within 8 business hours |
| Candidate Presentation Time (Emergency) | Within 8 business hours | Within 12 business hours |
| Candidate Presentation Time (Routine) | Within 2 business days | Within 3 business days |
| Uptime Guarantee (Augmented Staff) | 98% | N/A (This is a performance target, not an uptime guarantee in the traditional sense of system availability. See 'Exclusions' for details.) |
Key Performance Indicators (KPIs)
- Response Time to Request: The maximum time allowed for [Your Company Name] to acknowledge a staffing request and initiate the candidate sourcing process.
- Candidate Presentation Time: The maximum time allowed for [Your Company Name] to present qualified candidates for a confirmed staffing need.
- Uptime Guarantee (for Augmented Staff): The percentage of scheduled work hours for augmented biomedical staff that they are expected to be available and performing duties, barring unforeseen circumstances as defined herein.
Frequently Asked Questions

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