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DICOM Modality Worklist Setup Service in Seychelles
Engineering Excellence & Technical Support
DICOM Modality Worklist Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless DICOM Modality Worklist Integration
Empower your Seychelles healthcare facilities with our expert DICOM Modality Worklist (MWL) setup service. We ensure seamless integration with your existing RIS/PACS and modalities, streamlining patient scheduling and diagnostic workflows for enhanced efficiency.
Robust Data Management & Compliance
Our MWL setup service guarantees robust data management for your Seychelles healthcare organization. We configure secure worklists, ensuring data integrity and compliance with relevant healthcare regulations, while facilitating efficient data retrieval for reporting and analysis.
Optimized Imaging Workflow Automation
Automate and optimize your imaging workflows across Seychelles. Our DICOM MWL setup service ensures accurate and timely transfer of patient and procedure information from your HIS/RIS to imaging modalities, reducing manual data entry errors and accelerating diagnostic turnaround times.
What Is Dicom Modality Worklist Setup Service In Seychelles?
The DICOM Modality Worklist Setup Service in Seychelles refers to the configuration and implementation of a service that allows medical imaging modalities (such as X-ray, CT, MRI, Ultrasound scanners) to retrieve patient and examination information from a central worklist server. This is a fundamental component of a Picture Archiving and Communication System (PACS) or a Radiology Information System (RIS) integration, facilitating efficient patient throughput and data management within Seychelles' healthcare facilities. The service ensures that when a patient is scheduled for an imaging procedure, the relevant demographic, clinical, and procedural details are automatically populated into the imaging device, reducing manual data entry, minimizing errors, and improving the accuracy of diagnostic reports.
| Who Needs It | Typical Use Cases | |||
|---|---|---|---|---|
| Radiology Departments: Within hospitals and clinics in Seychelles that operate imaging modalities and aim to streamline their workflow. | Radiologists and Technologists: To automatically receive patient information and examination details, reducing the risk of transcription errors and saving time. | Hospital IT and PACS Administrators: Responsible for the implementation, integration, and maintenance of the DICOM infrastructure. | RIS/PACS Vendors and Integrators: Who are responsible for deploying and configuring the MWL service as part of a larger healthcare IT solution. | Healthcare Institutions in Seychelles: Aiming to achieve digital transformation and improve the efficiency and accuracy of their diagnostic imaging services. |
| Patient Registration and Scheduling: When a patient is scheduled for a CT scan, the RIS automatically pushes the examination details to the MWL server. The CT scanner then queries the MWL server to retrieve this information before the procedure. | Procedure Verification: The technologist verifies the patient's identity and examination details on the modality interface, which are pre-populated from the worklist, ensuring the correct procedure is performed on the correct patient. | Image Acquisition and Association: Once the patient and study are verified, the acquired images are automatically associated with the correct patient and study information in the PACS, linked via the information obtained from the worklist. | Reporting Workflow: Facilitates a smoother workflow for radiologists by ensuring accurate patient and study metadata is available from the outset, contributing to more efficient report generation. | Billing and Auditing: Accurate worklist data supports precise billing and simplifies auditing processes by providing a clear record of scheduled and performed procedures. |
Key Aspects of DICOM Modality Worklist Setup Service
- Worklist Server Configuration: Establishing and maintaining a DICOM Modality Worklist (MWL) server. This server stores and manages the worklist of scheduled imaging examinations.
- Modality Registration: Registering each imaging modality (e.g., CT scanner, MRI machine) with the MWL server. This involves configuring the modality to query the server for its assigned worklist.
- Association Establishment: Configuring DICOM network settings, including AE Titles, IP addresses, and ports, to enable secure and reliable communication between modalities and the MWL server.
- Data Mapping and Synchronization: Defining the mapping of DICOM attributes from the RIS/PACS to the fields expected by the modality's worklist interface. Ensuring real-time or near real-time synchronization of worklist data.
- Security Protocols: Implementing appropriate DICOM security measures to protect patient data during transmission and access.
- Troubleshooting and Maintenance: Ongoing monitoring of the service, diagnosing and resolving connectivity issues, and performing regular maintenance to ensure optimal performance.
Who Needs Dicom Modality Worklist Setup Service In Seychelles?
In Seychelles, the DICOM Modality Worklist (MWL) Setup Service is a crucial component for any healthcare facility that utilizes or plans to implement Digital Imaging and Communications in Medicine (DICOM) compliant imaging modalities. The MWL service acts as a bridge between the Picture Archiving and Communication System (PACS) and the imaging equipment (modalities like X-ray, CT, MRI, Ultrasound). It facilitates the automatic population of patient and examination information into the modality, streamlining workflows, reducing manual data entry errors, and improving patient safety. This service is particularly valuable for organizations aiming for greater efficiency, accuracy, and integration within their radiology and imaging departments.
| Customer Type | Relevant Departments/Users | Key Benefits of MWL Setup |
|---|---|---|
| Public Hospitals | Radiology Department, Outpatient Clinics, Emergency Department, Registration/Admissions | Improved patient identification accuracy, reduced duplicate studies, efficient scheduling, faster report turnaround times, enhanced data integrity. |
| Private Hospitals | Radiology Department, Imaging Suites, Inpatient Wards, Surgical Departments, Outpatient Services | Streamlined workflow for high patient volumes, enhanced operational efficiency, reduced administrative burden, improved patient experience through faster processing. |
| Radiology Clinics & Imaging Centers | Radiology Technologists, Receptionists, PACS Administrators, Radiologists | Optimized modality utilization, minimized manual data entry for technologists, accurate patient demographic and exam information, seamless integration with PACS for archiving and reporting. |
| Specialty Clinics (e.g., Cardiology, Neurology) | Cardiology Technicians, Neurologists, Sonographers, Clinic Administrators | Precise targeting of imaging examinations, ensuring correct patient and procedure data are sent to modalities, improved diagnostic accuracy by reducing information errors. |
| Diagnostic Laboratories with Imaging | Radiographers, Lab Technicians, IT Support | Standardized data flow for imaging requests, efficient scheduling and execution of diagnostic imaging tests, integration with laboratory information systems (LIS) where applicable. |
Target Customers and Departments for DICOM Modality Worklist Setup Service in Seychelles
- Hospitals (Public and Private)
- Radiology Clinics and Imaging Centers
- Specialty Clinics with Imaging Services (e.g., Cardiology, Neurology)
- Diagnostic Laboratories offering Imaging Procedures
Dicom Modality Worklist Setup Service Process In Seychelles
Setting up a DICOM Modality Worklist (MWL) service in Seychelles involves a structured process to ensure compliance and seamless integration with existing healthcare IT infrastructure. This workflow guides a healthcare facility through the necessary steps from initial inquiry to the successful execution of the MWL service.
| Step | Description | Key Activities | Responsible Parties |
|---|---|---|---|
| Healthcare facility contacts potential MWL service providers to understand their offerings and suitability for Seychelles' healthcare landscape. | Request for information, initial needs assessment, preliminary discussion on DICOM standards and local regulations. | Healthcare Facility (IT Department, Radiology Department), Potential MWL Vendor |
| Detailed articulation of the facility's specific MWL requirements, including modality types, integration points, and desired workflows. | Workshops, interviews with stakeholders, documentation of functional and technical specifications, consideration of data privacy (e.g., Seychelles Data Protection Act). | Healthcare Facility (IT Department, Clinical Staff, Administration), MWL Vendor (Consultants) |
| Evaluation of proposals from multiple vendors based on technical capabilities, cost, support, and compliance with local standards. | RFP (Request for Proposal) process, vendor demonstrations, reference checks, contract negotiation. | Healthcare Facility (Procurement, IT Department, Management), MWL Vendor |
| The selected vendor assesses the facility's existing IT infrastructure, network capabilities, and compatibility with the proposed MWL solution. | Network assessment, hardware compatibility check, review of PACS/RIS integration points, identification of any infrastructure upgrades needed. | MWL Vendor (Technical Team), Healthcare Facility (IT Department) |
| The MWL server is installed, and it is configured to communicate with the facility's HIS/RIS and the connected imaging modalities (e.g., X-ray, CT, MRI). | Server installation, network configuration, DICOM service setup, AE Title configuration, connection parameters for modalities, user account creation. | MWL Vendor (Implementation Team), Healthcare Facility (IT Department) |
| Ensuring that data flows correctly between the HIS/RIS and the MWL server, and that worklist information is accurately mapped to modality fields. | HL7 interface configuration (if applicable), DICOM tag mapping, data validation rules, patient demographics synchronization. | MWL Vendor (Integration Specialists), Healthcare Facility (HIS/RIS Administrator) |
| Each imaging modality is configured to query the MWL server for patient and procedure information. | Modality-specific MWL settings, AE Title configuration on modalities, DICOM query setup, network testing for connectivity to MWL server. | MWL Vendor (Technical Team), Modality Technicians/Engineers |
| Clinical and IT staff test the MWL system to confirm it meets all defined requirements and performs correctly in real-world scenarios. | Creating test worklists, performing mock examinations, verifying data accuracy, checking for error handling, feedback collection. | Healthcare Facility (Radiology Technologists, Radiologists, IT Staff), MWL Vendor (Support) |
| Comprehensive training is provided to all relevant staff on how to operate and manage the MWL system effectively. | User training sessions (end-users, IT administrators), documentation review, Q&A sessions, hands-on practice. | MWL Vendor (Trainers), Healthcare Facility (Staff) |
| The MWL service is officially switched to live operation, and modalities begin receiving worklist information for patient examinations. | Final system checks, transition from testing to production environment, active monitoring of service performance. | MWL Vendor (Implementation Team), Healthcare Facility (IT Department, Clinical Operations) |
| Ongoing technical support, performance monitoring, and system optimization to ensure sustained efficient operation of the MWL service. | Issue resolution, performance tuning, regular system updates, user feedback incorporation, ongoing training as needed. | MWL Vendor (Support Team), Healthcare Facility (IT Department) |
DICOM Modality Worklist Setup Service Process in Seychelles
- {"title":"Phase 1: Inquiry and Requirements Gathering","description":"The process begins with the healthcare facility expressing interest and defining their specific needs for an MWL service."}
- {"title":"Phase 2: Vendor Selection and Proposal","description":"Identifying and selecting a suitable vendor to provide the MWL solution."}
- {"title":"Phase 3: Technical Assessment and Planning","description":"Thorough evaluation of the existing IT environment and detailed planning for integration."}
- {"title":"Phase 4: Installation and Configuration","description":"The actual deployment and setup of the MWL server and its connection to modalities."}
- {"title":"Phase 5: Testing and Validation","description":"Rigorous testing to ensure the MWL service functions as intended."}
- {"title":"Phase 6: Training and Go-Live","description":"Empowering staff with the knowledge to use the system and commencing live operations."}
- {"title":"Phase 7: Post-Implementation Support","description":"Ongoing support to maintain the service's efficiency and address any issues."}
Dicom Modality Worklist Setup Service Cost In Seychelles
Setting up a DICOM Modality Worklist (MWL) service in Seychelles involves several cost considerations. The primary driver for expense is the complexity of integration with existing Picture Archiving and Communication Systems (PACS) and hospital information systems (HIS/RIS). The extent of customization required, vendor expertise, and ongoing support all contribute to the final price. Seychelles, as a developing market, may see varying pricing structures from international vendors versus potentially local IT service providers. It's crucial to obtain detailed quotes tailored to the specific needs of the healthcare facility.
| Service Component | Estimated Cost Range (SCR - Seychellois Rupee) | Notes |
|---|---|---|
| Basic MWL Software Licensing (One-time) | 20,000 - 100,000 SCR | Varies significantly by vendor. May be subscription-based. |
| Basic Integration (HIS/RIS & 1-2 Modalities) | 30,000 - 150,000 SCR | Depends on complexity of existing systems and data mapping. |
| Complex Integration (Multiple Modalities & Advanced HIS/RIS) | 100,000 - 300,000+ SCR | Requires extensive custom development and testing. |
| Customization and Development | 20,000 - 100,000+ SCR | For unique workflow requirements or specific data fields. |
| Hardware (if required) | 10,000 - 50,000 SCR | Minimal for most cloud-based solutions; higher for on-premise. |
| Training (per session/group) | 5,000 - 20,000 SCR | Depends on the depth and duration of training. |
| Annual Support & Maintenance | 10,000 - 50,000+ SCR | Typically 15-20% of initial software cost. |
| Total Estimated Setup Cost (Initial) | 80,000 - 500,000+ SCR | Highly variable, a comprehensive quote is essential. |
Key Cost Factors for DICOM Modality Worklist Setup in Seychelles
- Vendor Choice: International DICOM solution providers might have higher base costs due to overhead, but can offer extensive expertise and standardized solutions. Local IT firms, if capable, might offer more competitive pricing but require careful vetting for DICOM knowledge.
- Integration Complexity: The most significant cost factor. Integrating the MWL with existing HIS/RIS and imaging modalities can be time-consuming and require custom development if standard interfaces are not readily available. This involves mapping data fields, ensuring secure data transfer, and troubleshooting compatibility issues.
- Software Licensing: Costs associated with the MWL software itself, which can be a one-time purchase or a recurring subscription fee. This depends on the vendor and the features included.
- Hardware Requirements: While often minimal, some MWL solutions might necessitate dedicated servers or enhanced network infrastructure, adding to the initial capital expenditure.
- Consultation and Project Management: Time spent by IT professionals and project managers in planning, implementing, testing, and deploying the MWL service.
- Training: Costs associated with training hospital staff (radiologists, technicians, IT personnel) on how to use and manage the MWL system effectively.
- Customization and Development: Any specific requirements beyond the standard MWL functionality will incur additional development costs.
- Ongoing Support and Maintenance: Post-installation support, software updates, and technical assistance are often provided on a contract basis, adding to the recurring operational costs.
Affordable Dicom Modality Worklist Setup Service Options
Setting up a Digital Imaging and Communications in Medicine (DICOM) Modality Worklist (MWL) server is crucial for efficient medical imaging workflows. It allows imaging modalities (like X-ray, CT, MRI machines) to retrieve patient and study information electronically, reducing manual data entry and potential errors. This service focuses on providing accessible and cost-effective MWL setup solutions for healthcare providers. We understand that budget constraints are a significant factor, and our offerings are designed to maximize value while minimizing expenditure. Our approach involves understanding your specific needs and tailoring a solution that fits your operational and financial requirements. We aim to empower smaller clinics, radiology practices, and departments with robust MWL capabilities without prohibitive upfront investment.
| Strategy | Description | Cost-Saving Benefit |
|---|---|---|
| Open-Source Middleware | Utilizing free and community-supported DICOM libraries and servers. | Eliminates significant software licensing fees. |
| Remote Deployment & Support | Conducting installations, configurations, and troubleshooting remotely. | Reduces travel expenses and on-site technician time. |
| Phased Implementation | Breaking down the MWL setup into manageable stages. | Spreads costs over time, improving cash flow, and allows for iterative ROI. |
| Standardized Configurations | Using pre-defined templates for common integrations. | Reduces custom development time and associated labor costs. |
| Cloud-Based Solutions | Hosting MWL on scalable, pay-as-you-go cloud infrastructure. | Lowers upfront hardware investment and reduces ongoing maintenance burden. |
| Needs-Based Bundling | Offering tailored service packages based on specific requirements. | Prevents overpaying for features or capabilities that are not needed. |
| Training & Empowerment | Providing thorough training for your IT staff to manage and troubleshoot. | Reduces reliance on external support for routine issues. |
Value Bundles and Cost-Saving Strategies
- {"title":"Core MWL Setup Bundle","description":"This foundational bundle includes the essential components for a functional MWL server. It's ideal for practices starting their DICOM integration journey or those with basic MWL requirements. We focus on open-source or cost-effective middleware solutions where applicable."}
- {"title":"Advanced Integration Bundle","description":"This bundle builds upon the core offering by incorporating features for tighter integration with existing HIS/RIS (Hospital Information System/Radiology Information System) and potentially basic HL7 interface capabilities for bi-directional data flow. This maximizes data consistency and workflow automation."}
- {"title":"Scalable Cloud-Hosted MWL Solution","description":"Leveraging cloud infrastructure can significantly reduce upfront hardware costs and maintenance overhead. This bundle offers a managed MWL service hosted on secure, reliable cloud platforms, providing flexibility and pay-as-you-go options."}
- {"title":"Custom Configuration & Optimization","description":"Beyond standard bundles, we offer bespoke services to fine-tune your MWL setup. This includes optimizing performance, developing specific filters, and ensuring seamless integration with unique modality models. This ensures you get exactly what you need, avoiding unnecessary features and costs."}
- {"title":"Remote Installation & Training","description":"To minimize on-site visit costs and disruption, we specialize in remote installation, configuration, and training. Our expert technicians can guide your IT staff through the process or perform the setup entirely remotely."}
- {"title":"Phased Implementation Approach","description":"For larger or more complex projects, we recommend a phased approach. This allows you to implement core functionality first and gradually integrate advanced features as budget and operational needs allow, spreading the cost over time."}
- {"title":"Leveraging Open-Source Software","description":"Where appropriate and technically sound, we advocate for and integrate robust open-source DICOM middleware. This dramatically reduces licensing fees, a significant cost driver in traditional MWL setups."}
- {"title":"Pre-Configuration Templates","description":"We develop and utilize pre-configured templates for common HIS/RIS and modality types. This speeds up the setup process, reducing labor costs and ensuring a faster deployment."}
- {"title":"Managed Services & Support Tiers","description":"We offer tiered managed services and support packages. This allows you to choose the level of ongoing assistance you require, from basic troubleshooting to proactive monitoring and maintenance, at predictable costs."}
Verified Providers In Seychelles
Seychelles is a burgeoning hub for medical tourism, attracting individuals seeking high-quality healthcare services in a serene and picturesque environment. Ensuring the credibility and expertise of healthcare providers is paramount for patients. Franance Health stands out as a leading entity in verifying and presenting the most qualified and ethical medical professionals and facilities within Seychelles. This commitment to rigorous credentialing means that when you choose a provider recommended by Franance Health, you are opting for excellence in medical care, characterized by advanced techniques, patient-centric approaches, and unwavering ethical standards.
| Provider Type | Key Credentials Verified | Benefits of Choosing Franance Health Verified | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hospitals & Clinics | Accreditation (e.g., JCI, ISO) | Access to state-of-the-art facilities, adherence to international quality and safety standards. | Compliance with Sterilization Protocols | Reduced risk of infection, assurance of sterile environments. | Experienced Medical Staff (Doctors, Nurses, Technicians) | Verified degrees, licenses, and specializations | Expert care from highly qualified and specialized medical professionals. | Advanced Medical Equipment | Ensures accurate diagnosis and effective treatment options. | Patient Rights and Grievance Policies | Ensures respectful and transparent patient care. | |
| Specialist Doctors | Medical Board Certifications | Proof of advanced training and expertise in their chosen field. | Years of Practice & Experience | Indicates extensive practical knowledge and a proven track record. | Specialized Training & Fellowships | Demonstrates in-depth knowledge and advanced skills in specific procedures or conditions. | Publication & Research Contributions | Indicates a commitment to advancing medical knowledge and innovation. | Ethical Conduct & Professional Reputation | Ensures trustworthy and patient-focused medical practice. | Affiliation with Reputable Institutions | Suggests a high standard of professional practice and peer recognition. |
| Dental Professionals | Dental Degrees & Licenses | Ensures qualified and legally practicing dentists. | Specializations (e.g., Orthodontics, Periodontics) | Access to expertise for specific dental concerns. | Continuing Education & Professional Development | Indicates up-to-date knowledge of dental techniques and technologies. | Use of Modern Dental Technology | Enhances diagnostic accuracy and treatment effectiveness. | Patient-Centered Care Approach | Focus on comfort, communication, and individualized treatment plans. |
Why Franance Health Credentials Matter
- Rigorous Vetting Process: Franance Health employs a comprehensive evaluation system that scrutinizes the qualifications, experience, and ethical track record of all healthcare providers.
- Commitment to Excellence: We partner only with institutions and professionals who demonstrate a dedication to superior patient outcomes and continuous professional development.
- Patient Safety and Trust: Our verification process prioritizes patient safety, ensuring that all listed providers adhere to international best practices and regulatory standards.
- Access to Leading Specialists: Franance Health connects you with a curated network of specialists, many of whom are internationally recognized for their contributions to their respective fields.
- Transparency and Integrity: We provide clear and accessible information about provider credentials, fostering trust and enabling informed decision-making for patients.
Scope Of Work For Dicom Modality Worklist Setup Service
This document outlines the scope of work for the DICOM Modality Worklist (MWL) setup service. It details the technical deliverables and standard specifications required to successfully implement and integrate a DICOM MWL service within a healthcare IT environment. The service encompasses the configuration, deployment, and testing of an MWL server, ensuring seamless communication and data exchange with DICOM modalities.
| Deliverable | Description | Standard Specifications / Notes |
|---|---|---|
| DICOM MWL Server Installation & Configuration | Installation and initial configuration of the chosen DICOM MWL server software. This includes setting up network parameters, AE Titles, port numbers, and basic security settings. | DICOM Part 4 (Service Class Specifications) - Modality Worklist Service Class; DICOM Part 18 (Web Access to DICOM Objects); Relevant AE Title conventions for the institution. |
| MWL Integration with RIS/HIS | Configuration to enable the MWL server to retrieve worklist data from the Radiology Information System (RIS) or Hospital Information System (HIS). This may involve database connectivity, HL7 interface configuration, or direct API integration. | HL7 v2.x (particularly ORM messages) or FHIR (depending on HIS/RIS capabilities); DICOM Part 4 (Modality Worklist Service Class – Query/Retrieve operations). |
| Modality Configuration & Testing | Assisting in the configuration of DICOM imaging modalities (e.g., CT, MRI, X-ray) to query the MWL server. This includes setting AE Titles, IP addresses, and port numbers on each modality. | DICOM Part 4 (Modality Worklist Service Class – Storage Commitment); Manufacturer-specific modality configurations. |
| Data Mapping & Validation | Defining and validating the mapping of data fields between the RIS/HIS and the DICOM MWL. Ensuring data consistency and accuracy for all transmitted worklist items. | DICOM Part 3 (Information Object Definitions) - Patient Information Module, Scheduled Procedure Step Module; DICOM Part 6 (Data Dictionary). |
| Security Configuration | Implementing security measures for the MWL server, including access control, authentication, and encryption where applicable. This may involve TLS/SSL configuration for secure communication. | DICOM Part 15 (Security Profiles); TLS/SSL standards (e.g., RFC 5246). |
| User Acceptance Testing (UAT) Support | Providing support and documentation for the client's UAT process. This includes assisting in the creation of test cases and troubleshooting any issues identified during testing. | Client-defined UAT scenarios and test scripts. |
| System Documentation | Comprehensive documentation covering installation, configuration, integration, troubleshooting, and best practices for the MWL service. | Standard technical documentation formats; As-built configuration details. |
| Training Session(s) | Conducting training sessions for designated IT staff on the administration, maintenance, and troubleshooting of the DICOM MWL server. | Tailored to the specific MWL software and institutional IT environment. |
| Post-Implementation Support | A defined period of post-implementation support to address any immediate issues or questions arising after go-live. | Typically 30-90 days, as per contract agreement. |
Key Objectives
- Establish a robust and reliable DICOM Modality Worklist service.
- Ensure accurate and timely transfer of patient and procedure information to imaging modalities.
- Facilitate efficient scheduling and workflow management for imaging departments.
- Comply with relevant DICOM standards and healthcare regulations.
- Provide comprehensive documentation and training for system administrators.
Service Level Agreement For Dicom Modality Worklist Setup Service
This Service Level Agreement (SLA) outlines the performance and availability commitments for the DICOM Modality Worklist Setup Service (the "Service"). This SLA defines the response times for critical support requests and the guaranteed uptime of the Service.
| Service Metric | SLA Commitment | Measurement Method |
|---|---|---|
| Service Uptime Guarantee | 99.9% | Calculated as (Total Minutes in Month - Downtime Minutes) / Total Minutes in Month. Uptime is measured monthly. |
| Critical Support Response Time (Severity 1: Service Unavailability) | 2 Business Hours | Time from logged support ticket to initial response from support personnel. |
| High Support Response Time (Severity 2: Major Functionality Impaired) | 4 Business Hours | Time from logged support ticket to initial response from support personnel. |
| Medium Support Response Time (Severity 3: Minor Functionality Impaired) | 8 Business Hours | Time from logged support ticket to initial response from support personnel. |
| Low Support Response Time (Severity 4: Cosmetic/Non-critical Issue) | 2 Business Days | Time from logged support ticket to initial response from support personnel. |
Definitions
- Service: The DICOM Modality Worklist Setup Service, which provides a mechanism for generating and managing DICOM Modality Worklist (MWL) entries.
- Downtime: The period during which the Service is unavailable to perform its core functionality, excluding scheduled maintenance.
- Scheduled Maintenance: Pre-announced periods during which the Service may be temporarily unavailable for updates, upgrades, or routine maintenance. Notification will be provided at least [Number] ([Number] days/hours) in advance.
- Response Time: The maximum time allowed from the initiation of a support request to the first acknowledgment by the support team. This does not include the time to resolve the issue.
- Resolution Time: The maximum time allowed from the initiation of a support request to the complete resolution of the issue. This is dependent on the severity of the issue and the complexity of the resolution.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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