Dose Management Program in Seychelles
Engineering Excellence & Technical Support
Monitor and optimize patient radiation dose across modalities. High-standard technical execution following OEM protocols and local regulatory frameworks.
Centralized Digital Pharmacy Inventory
Implemented a cloud-based digital inventory management system across all public health facilities in Seychelles. This system provides real-time tracking of medication stock levels, expiry dates, and consumption patterns, significantly reducing stockouts and overstocking, and enabling data-driven procurement.
Smart Dispensing Units with Barcode Scanning
Deployed smart dispensing units equipped with barcode scanning technology in key health centers. This ensures accurate patient-medication matching, minimizes dispensing errors, and generates comprehensive dispensing logs for audit trails and improved patient safety within the Dose Management Program.
AI-Powered Demand Forecasting & Optimization
Leveraged artificial intelligence and machine learning algorithms to analyze historical consumption data, epidemiological trends, and seasonal variations. This enables precise forecasting of medication demand, optimizing supply chain logistics, and ensuring timely availability of essential medicines for the Seychelles population.
What Is Dose Management Program In Seychelles?
The Dose Management Program (DMP) in Seychelles is a strategic initiative designed to optimize the use of pharmaceutical products across the nation's healthcare system. It encompasses a multifaceted approach to ensure that medications are prescribed, dispensed, and administered safely, effectively, and economically. The program aims to mitigate risks associated with medication errors, improve patient outcomes, and promote rational drug therapy. This involves the systematic collection, analysis, and interpretation of data related to drug utilization patterns, adverse drug events, and treatment efficacy. Furthermore, it facilitates the development and implementation of evidence-based guidelines and protocols for drug selection and dosage regimens.
| Target Population/Scenario | Involvement of DMP |
|---|---|
| Patients with chronic conditions (e.g., hypertension, diabetes, cardiovascular diseases) | DMP contributes to the development of CPGs, monitors drug efficacy and safety through DUR and ADE reporting, and supports patient education for adherence. |
| Patients on polypharmacy | DMP facilitates medication reconciliation, identifies potential drug interactions through DUR, and guides deprescribing initiatives. |
| Elderly patients | DMP addresses age-related pharmacokinetic and pharmacodynamic changes, supports appropriate drug selection and dosing, and minimizes risks of ADEs. |
| Pediatric patients | DMP ensures age- and weight-appropriate dosing, supports the use of evidence-based pediatric pharmacotherapy, and monitors for developmental toxicities. |
| Patients with renal or hepatic impairment | DMP supports dose adjustments based on organ function through DUR and provides guidelines for managing drug toxicity in these populations. |
| Hospitals and Healthcare Facilities | DMP informs formulary management, promotes adherence to CPGs, and supports the implementation of medication safety protocols. |
| Public Health Initiatives (e.g., antimicrobial stewardship, vaccination programs) | DMP provides data for program evaluation, supports guideline development, and monitors the effectiveness and safety of interventions. |
Key Components of the Dose Management Program:
- Drug Utilization Review (DUR): Systematic review of prescribing and dispensing data to identify potential therapeutic and economic benefits. This includes assessing appropriateness of drug selection, dosage, duration of therapy, and potential for drug interactions.
- Adverse Drug Event (ADE) Monitoring and Reporting: Establishment of mechanisms for healthcare professionals and patients to report suspected ADEs, followed by investigation and analysis to identify trends and contributing factors.
- Development and Dissemination of Clinical Practice Guidelines (CPGs): Creation and promotion of evidence-based guidelines for the management of common diseases and conditions, with specific recommendations for drug therapy.
- Pharmacoeconomic Analysis: Evaluation of the cost-effectiveness of different pharmaceutical interventions to inform formulary decisions and resource allocation.
- Education and Training: Provision of ongoing education to healthcare professionals on pharmacotherapy, drug safety, and the principles of rational drug use.
- Data Management and Analysis: Implementation of robust systems for collecting, storing, and analyzing drug utilization data, ADEs, and treatment outcomes.
- Interprofessional Collaboration: Fostering collaboration among physicians, pharmacists, nurses, and other healthcare providers to ensure coordinated and optimal medication management.
- Patient Education on Medication Use: Empowering patients with knowledge about their medications, including proper administration, potential side effects, and adherence strategies.
Who Needs Dose Management Program In Seychelles?
A dose management program is crucial for optimizing medication use, improving patient safety, and controlling healthcare costs in Seychelles. By ensuring the right dose of medication is administered to the right patient at the right time, these programs mitigate the risks associated with underdosing (treatment failure) and overdosing (adverse drug events). This is particularly important in a healthcare system like Seychelles, which may face challenges related to resource allocation, specialized personnel, and the prevalence of chronic diseases requiring complex medication regimens. A well-implemented dose management program contributes to better health outcomes and more efficient utilization of valuable healthcare resources.
| Department/Customer Group | Specific Needs Addressed by Dose Management | Benefits of Program Implementation |
|---|---|---|
| Ministry of Health | Ensuring consistent quality of care across all healthcare facilities, cost-effective medication procurement, monitoring medication safety trends, and developing national drug formularies. | Improved public health outcomes, reduced burden on national healthcare budget, enhanced regulatory oversight, and evidence-based policy making. |
| Hospitals (e.g., Victoria Hospital, Seychelles Hospital) | Preventing medication errors, optimizing drug utilization in inpatient settings, managing high-risk medications (e.g., anticoagulants, chemotherapy), and improving patient adherence to treatment. | Reduced hospital readmissions, decreased incidence of adverse drug events, shorter lengths of stay, and improved patient satisfaction. |
| Health Centers (Primary Care) | Supporting general practitioners in selecting appropriate doses, managing common chronic diseases (e.g., hypertension, diabetes), and ensuring safe medication use in community settings. | Improved management of chronic conditions, early detection and prevention of medication-related problems, and enhanced primary healthcare delivery. |
| Pharmacists (Hospital and Community) | Accurate dispensing, medication reconciliation, patient counseling on dosage and administration, identifying potential drug interactions, and contributing to medication therapy management. | Reduced dispensing errors, enhanced patient understanding of their medications, improved medication adherence, and proactive identification of safety concerns. |
| Nurses (All Levels) | Safe administration of medications, accurate dose calculations, monitoring for therapeutic effects and side effects, and reporting medication-related incidents. | Decreased medication administration errors, improved patient safety during drug administration, and timely identification of adverse drug reactions. |
| Physicians/Prescribers | Guidance on evidence-based dosing guidelines, optimizing medication selection and dosage for individual patients, and understanding pharmacokinetics/pharmacodynamics for specific patient populations. | Improved prescribing practices, enhanced therapeutic efficacy, reduced risk of adverse events, and better patient outcomes. |
| Patients and Caregivers | Understanding prescribed dosages, schedules, potential side effects, and the importance of adherence; safe storage and administration of medications at home. | Improved self-management of health conditions, reduced risk of medication misuse or overuse, and better overall quality of life. |
| Infectious Disease Control Unit | Optimizing antibiotic dosing to prevent resistance, ensuring appropriate treatment durations, and monitoring the effectiveness of antimicrobial therapy. | Reduced incidence of antimicrobial resistance, improved treatment outcomes for infectious diseases, and more sustainable antibiotic use. |
| Geriatric Care Services | Managing polypharmacy, adjusting doses for age-related physiological changes, and minimizing the risk of falls or other adverse events related to medications in elderly patients. | Improved safety and efficacy of medications in older adults, reduced risk of drug-drug interactions, and enhanced quality of life for the elderly. |
| Pediatric Care Services | Accurate dose calculations based on weight and age, managing common childhood illnesses, and ensuring safe medication administration to children. | Improved safety and efficacy of medications in children, reduced risk of dosing errors, and better management of pediatric health conditions. |
Target Customers and Departments for Dose Management Programs in Seychelles
- Patients requiring medication therapy, especially those with chronic conditions, complex treatment plans, or a history of adverse drug reactions.
- Healthcare providers involved in prescribing, dispensing, and administering medications.
- Healthcare facilities aiming to improve patient safety and operational efficiency.
Dose Management Program Process In Seychelles
The Dose Management Program in Seychelles is designed to ensure the safe and effective administration of medication, particularly for vulnerable patient populations or those requiring precise dosing. The workflow begins with an inquiry from a healthcare professional or a patient's caregiver and culminates in the successful execution of the prescribed dosage regimen. This process emphasizes accuracy, patient safety, and efficient resource utilization.
| Stage | Description | Key Actors | Key Outputs/Deliverables | Critical Considerations |
|---|---|---|---|---|
| Inquiry and Initial Assessment | A healthcare professional (doctor, nurse, pharmacist) or a caregiver raises a query regarding medication dosage, drug interactions, or a specific patient's needs. This involves understanding the patient's condition, weight, age, renal/hepatic function, and current medications. | Healthcare Professional, Patient/Caregiver | Clear understanding of the patient's medication requirements and potential challenges. | Patient confidentiality, completeness of patient information. |
| Prescription Verification and Clarification | The pharmacist or designated clinician reviews the physician's prescription for accuracy, appropriateness, and completeness. This includes checking the drug name, strength, dosage form, route, frequency, and duration. Any ambiguities or potential issues are clarified with the prescriber. | Pharmacist, Physician | Verified and confirmed prescription, or clarified information from the prescriber. | Medication safety, adherence to prescribing guidelines. |
| Dose Calculation and Formulation | Based on verified information and established protocols (e.g., pediatric dosing charts, critical care guidelines), the precise dose is calculated. If necessary, the medication is formulated or prepared into a specific concentration or dosage form suitable for the patient (e.g., compounding, preparing IV admixtures). | Pharmacist, Pharmacy Technician | Calculated and validated dose, prepared medication if required. | Accuracy of calculations, sterile technique (if applicable), appropriate equipment. |
| Preparation and Dispensing | The calculated and prepared medication is accurately labeled with patient details, drug name, strength, expiry date, and administration instructions. It is then securely dispensed to the nursing staff or caregiver. | Pharmacy Technician, Pharmacist | Dispensed medication with appropriate labeling. | Labeling accuracy, secure storage, chain of custody. |
| Administration | The prescribed dose is administered to the patient by a qualified healthcare professional (nurse) or under their supervision by a trained caregiver, following the 'rights' of medication administration (right patient, right drug, right dose, right route, right time, right documentation). | Nurse, Trained Caregiver | Medication administered to the patient. | Patient identification, correct administration technique, observation for immediate adverse reactions. |
| Monitoring and Reassessment | The patient's response to the medication is closely monitored for efficacy and potential adverse effects. This includes checking vital signs, lab results, and clinical indicators. The dosage may be adjusted based on ongoing assessment and clinical judgment. | Nurse, Physician, Pharmacist | Patient's clinical status, documented observations, any dose adjustments. | Early detection of adverse events, therapeutic drug monitoring, patient comfort. |
| Documentation and Record Keeping | All aspects of the dose management process, from inquiry to administration and monitoring, are meticulously documented in the patient's medical record and relevant pharmacy logs. This ensures accountability and facilitates future reference. | All involved healthcare professionals | Comprehensive and accurate patient records. | Legal compliance, continuity of care, quality improvement data. |
| Program Review and Optimization | Regular reviews of the dose management program are conducted to identify areas for improvement, update protocols, incorporate new guidelines, and address any recurring issues or near misses. Feedback from staff and patients is incorporated. | Pharmacy Department Management, Clinical Governance Committee | Updated protocols, training materials, and enhanced program efficiency. | Continuous quality improvement, adherence to evolving standards of care. |
Dose Management Program Workflow in Seychelles
- Inquiry and Initial Assessment
- Prescription Verification and Clarification
- Dose Calculation and Formulation
- Preparation and Dispensing
- Administration
- Monitoring and Reassessment
- Documentation and Record Keeping
- Program Review and Optimization
Dose Management Program Cost In Seychelles
Seychelles, like many nations, grapples with the cost of effective healthcare delivery. Dose management programs, crucial for optimizing medication use, patient safety, and reducing waste, incur various costs that are influenced by several factors. These factors include the specific technology employed (e.g., software solutions, automated dispensing cabinets, barcode scanning systems), the scale of implementation (e.g., individual clinics vs. national hospital systems), ongoing maintenance and support, training for healthcare professionals, and the integration with existing electronic health records. The pricing in Seychelles is primarily influenced by the local economic environment, import duties on medical technology, the availability of specialized vendors, and the general cost of doing business. While precise, publicly available pricing data for dose management programs in Seychelles is scarce due to the proprietary nature of many software and hardware solutions, and the customized nature of implementations, we can infer potential cost ranges based on global trends and local economic indicators. Small-scale implementations or basic software solutions might represent the lower end of the spectrum, while comprehensive, integrated systems for larger healthcare facilities would command higher costs.
| Program Component / Scale | Estimated Cost Range (SCR) | Notes |
|---|---|---|
| Basic Software License (per user/site) | 5,000 - 25,000 | Annual or perpetual licenses. May exclude advanced features. |
| Barcode Scanning System (per station) | 10,000 - 40,000 | Includes scanner, software integration, and initial setup. |
| Automated Dispensing Cabinet (ADC) - Small Unit | 150,000 - 500,000 | Upfront hardware cost, varies by capacity and features. May require software integration. |
| Automated Dispensing Cabinet (ADC) - Large Unit | 400,000 - 1,500,000+ | For larger hospital wards or central pharmacies. |
| Integration Services (EHR) | 20,000 - 100,000+ | Dependent on complexity of existing systems and vendor rates. |
| Annual Maintenance & Support (Software/Hardware) | 10-20% of initial cost | Essential for ongoing functionality and updates. |
| User Training (per session/group) | 2,000 - 10,000 | Can be on-site or remote, varies by duration and trainer expertise. |
| Comprehensive System (e.g., medium-sized clinic) | 250,000 - 1,000,000+ | Includes hardware, software, integration, and initial training. A significant investment. |
| Large-Scale Hospital System Implementation | 1,000,000 - 5,000,000+ | Involves multiple ADCs, advanced software, extensive integration, and long-term support. |
Key Pricing Factors for Dose Management Programs in Seychelles
- Technology Type (Software, Hardware, Automation)
- System Scale and Scope of Implementation
- Integration with Existing Health Systems (EHRs)
- Vendor Support and Maintenance Agreements
- Training and Implementation Services
- Import Duties and Taxes on Medical Equipment
- Local Service Provider Costs
- Currency Exchange Rates (for imported components)
Affordable Dose Management Program Options
Affordable dose management programs are crucial for ensuring patients receive the right medications at the optimal dosage, which can significantly impact treatment effectiveness and reduce healthcare costs. These programs aim to maximize the value of pharmaceutical spending by employing strategies that prevent waste, improve adherence, and leverage cost-saving opportunities. Value bundles are a key component, offering a predetermined set of services or products at a fixed price, often designed to improve patient outcomes and manage chronic conditions more effectively. Cost-saving strategies within dose management encompass a range of approaches, from generic prescribing and therapeutic interchange to patient education and technology utilization.
| Value Bundle Example | Included Services/Products | Potential Cost Savings | Benefits |
|---|---|---|---|
| Diabetes Management Bundle | Physician visits, lab tests (HbA1c), diabetes education, prescription medications (e.g., metformin, insulin), glucose monitoring supplies | Reduced hospitalizations due to poor glycemic control, fewer medication errors, optimized treatment plans | Improved patient outcomes, better disease management, predictable costs for providers and patients |
| Chronic Heart Failure (CHF) Management Bundle | Regular physician check-ups, cardiac rehabilitation, prescription medications (e.g., ACE inhibitors, beta-blockers), patient education on diet and fluid intake, remote patient monitoring | Decreased emergency room visits and hospital readmissions, reduced medication side effects, improved quality of life | Enhanced patient self-care, proactive management of condition, cost predictability |
| Anticoagulation Management Bundle | INR monitoring, physician consultation, prescription of warfarin or direct oral anticoagulants (DOACs), patient education on diet and medication interactions | Reduced risk of bleeding or clotting complications, fewer physician visits for routine monitoring (with DOACs), fewer hospitalizations | Improved safety of anticoagulant therapy, better patient understanding of medication risks and benefits |
Key Components of Affordable Dose Management Programs
- Value Bundles: Pre-defined packages of care or services for a specific patient population or condition, aiming for coordinated and cost-effective treatment.
- Generic Prescribing: Encouraging the use of less expensive generic alternatives when clinically appropriate.
- Therapeutic Interchange: Substituting a prescribed brand-name drug with a therapeutically equivalent but lower-cost generic or another brand-name drug.
- Patient Adherence Programs: Initiatives to improve patient compliance with prescribed dosages, reducing complications and costly hospitalizations.
- Formulary Management: Developing and maintaining a list of preferred medications that are cost-effective and clinically effective.
- Step Therapy: Requiring patients to try lower-cost medications first before progressing to more expensive ones.
- Quantity Limits: Setting maximum allowable quantities for certain medications to prevent overuse and waste.
- Prior Authorization: Requiring healthcare providers to obtain approval before prescribing certain high-cost or potentially misused medications.
- Medication Therapy Management (MTM): Comprehensive review of a patient's medications to identify and address potential problems, optimize therapeutic outcomes, and improve drug safety.
- Technology Integration: Utilizing electronic health records (EHRs), e-prescribing, and dose optimization software to improve efficiency and reduce errors.
Verified Providers In Seychelles
In Seychelles, ensuring access to reliable and trustworthy healthcare providers is paramount for residents and visitors alike. Franance Health has emerged as a leading platform for verifying healthcare credentials, offering a robust system that guarantees the quality and legitimacy of medical professionals. This verification process not only builds confidence but also significantly elevates the standard of care available. Understanding Franance Health's credentials and the rigorous standards they uphold provides crucial insight into why they represent the best choice for navigating healthcare in Seychelles.
| Credential Type | Franance Health Verification Standard | Significance for Patients |
|---|---|---|
| Medical Licenses & Registration | Verification against official Seychelles Medical Council records. | Confirms legal right to practice, ensuring adherence to national regulations. |
| Educational Degrees & Diplomas | Authenticity check of academic institutions and degree conferral. | Guarantees foundational medical knowledge and training from accredited bodies. |
| Specialist Certifications & Fellowships | Validation of specialized training and board certifications from recognized authorities. | Ensures advanced expertise and specific skills in chosen medical fields. |
| Professional Experience & Work History | Thorough background checks and validation of past employment records. | Provides assurance of practical application of knowledge and a track record of service. |
| Continuing Medical Education (CME) | Verification of participation in ongoing professional development programs. | Confirms providers are up-to-date with the latest medical advancements and best practices. |
| Reputation & Peer Reviews (Optional/Future) | Mechanisms for collecting and assessing professional feedback. | Offers insights into a provider's interpersonal skills and patient interaction. |
Why Franance Health is the Top Choice for Verified Providers in Seychelles:
- Comprehensive Verification Process: Franance Health employs a multi-layered verification system that goes beyond basic licensing. This includes scrutinizing educational qualifications, professional experience, certifications, and any relevant accreditations.
- Commitment to Patient Safety: By rigorously vetting each provider, Franance Health prioritizes patient safety and well-being. This ensures that individuals are receiving care from qualified and competent professionals, minimizing risks and fostering trust.
- Access to Elite Professionals: The platform curates a network of highly skilled and experienced healthcare practitioners across various specializations. This provides patients with access to top-tier medical expertise within Seychelles.
- Transparency and Trust: Franance Health's commitment to transparency in their verification process builds a strong foundation of trust. Patients can be confident in the credentials of the providers listed on their platform.
- Facilitating Informed Decisions: By presenting verified and credible providers, Franance Health empowers individuals to make informed decisions about their healthcare, knowing they are choosing from a trusted pool of professionals.
- Continuous Monitoring and Updates: Franance Health doesn't just verify once. They are committed to ongoing monitoring of provider credentials and updating their database to reflect any changes, ensuring continued reliability.
Scope Of Work For Dose Management Program
This Scope of Work (SOW) outlines the requirements for the development, implementation, and ongoing management of a Dose Management Program. The program aims to optimize radiation dose to patients undergoing diagnostic imaging procedures, ensuring the ALARA (As Low As Reasonably Achievable) principle is upheld while maintaining diagnostic image quality. The SOW details the technical deliverables and standard specifications necessary for a successful and sustainable program.
| Deliverable Category | Technical Deliverable | Standard Specifications/Key Features | Responsible Party (Example) | Timeline (Example) |
|---|---|---|---|---|
| Program Governance | Dose Management Committee Charter | Defines committee membership, roles, responsibilities, meeting frequency, and decision-making processes. Includes a mandate for regular review and updates. | Radiology Department Leadership | Month 1 |
| Program Governance | Program Policies and Procedures Manual | Comprehensive document detailing all aspects of the Dose Management Program, including protocols, data management, escalation procedures, and reporting requirements. | Dose Management Committee | Month 3 |
| Dose Monitoring | Dose Monitoring Software/Platform | Capability to collect, store, and analyze radiation dose data from various imaging modalities (CT, X-ray, Nuclear Medicine). Features include automated data capture, dose indexing (e.g., DLP, CTDIvol, DAP), reference dose levels, and trend analysis. | IT Department, Vendor | Phase 1: Month 6 |
| Dose Monitoring | Dose Auditing Framework | Procedure for regularly auditing patient dose data against established reference levels. Includes criteria for identifying outliers, investigation protocols, and corrective action plans. | Quality Assurance Team | Month 4 |
| Protocol Optimization | Standardized Imaging Protocols Library | A curated library of optimized imaging protocols for common procedures across all relevant modalities. Protocols should be evidence-based, specifying kVp, mAs, slice thickness, pitch, etc., to minimize dose while maintaining diagnostic quality. | Radiology Physicist, Section Chiefs | Ongoing, initial completion Month 9 |
| Protocol Optimization | Protocol Review and Update Process | Defined process for regular review and updating of imaging protocols based on new research, technological advancements, and local audit findings. Includes a feedback loop for technologists and radiologists. | Protocol Subcommittee | Quarterly |
| Education & Training | Physician and Technologist Training Modules | Developed training materials (online modules, in-person workshops) covering radiation physics, ALARA principles, protocol utilization, dose monitoring tools, and the importance of dose reduction. Includes competency assessments. | Medical Physics, Education Department | Phase 1: Month 7 |
| Education & Training | Ongoing Education and Competency Tracking | Mechanism for tracking completion of training and ongoing education for all relevant personnel. Includes periodic competency assessments and refresher training. | HR, Education Department | Ongoing |
| Technology Integration | Integration with PACS/RIS/EMR | Seamless integration of the dose monitoring software with Picture Archiving and Communication System (PACS), Radiology Information System (RIS), and Electronic Medical Record (EMR) for automated data capture and reporting. | IT Department, Vendor | Phase 2: Month 12 |
| Technology Integration | Equipment QA for Dose Accuracy | Ensuring all imaging equipment undergoes regular Quality Assurance (QA) testing specifically for dose accuracy and performance, aligning with manufacturer specifications and regulatory requirements. | Biomedical Engineering, Medical Physics | Ongoing, annually |
| Continuous Improvement | Performance Metrics Dashboard | Visual representation of key dose management metrics (e.g., average doses, outliers, protocol adherence, dose reduction trends) for real-time monitoring and decision-making. | IT Department, Quality Assurance | Month 10 |
| Continuous Improvement | Root Cause Analysis (RCA) Process | Structured process for investigating significant deviations from reference dose levels, identifying underlying causes, and implementing corrective and preventative actions. | Dose Management Committee, Quality Assurance | As needed |
| Reporting | Internal Dose Reports | Regular reports (e.g., monthly, quarterly) to the Dose Management Committee, departmental leadership, and relevant stakeholders detailing program performance, trends, and recommendations. | Dose Management Committee Chair | Monthly |
| Reporting | External/Regulatory Reports | Generation of reports required by regulatory bodies or accreditation agencies regarding dose management practices and outcomes. | Medical Physics, Compliance Department | As required |
Key Program Components
- Program Governance and Oversight
- Dose Monitoring and Auditing
- Protocol Optimization and Standardization
- Physician and Staff Education and Training
- Technology Integration and Management
- Continuous Quality Improvement (CQI)
- Reporting and Communication
Service Level Agreement For Dose Management Program
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Dose Management Program (DMP). It defines the expected performance and availability of the DMP services provided by [Provider Name] to [Client Name]. This SLA is incorporated by reference into the Master Services Agreement (MSA) between the parties.
| Severity Level | Incident Description | Response Time | Resolution Target |
|---|---|---|---|
| Severity 1 (Critical/Emergency) | Complete DMP outage; all End Users unable to access or utilize critical DMP functions. | 15 minutes | 4 hours |
| Severity 2 (High) | Significant degradation of DMP performance or unavailability of key features impacting a large number of End Users. | 1 hour | 8 business hours |
| Severity 3 (Medium) | Partial degradation of DMP performance or unavailability of non-critical features affecting a limited number of End Users. | 4 business hours | 2 business days |
| Severity 4 (Low) | Minor functional issues or cosmetic defects that do not impact core DMP functionality or user workflow. | 8 business hours | 5 business days |
Definitions
- Dose Management Program (DMP): The software and services provided for the management of medication dosages, including patient record access, prescription entry, dose calculation, and reporting.
- Downtime: Any period during which the DMP is unavailable to End Users and inaccessible from the Client's network.
- Emergency: A critical failure of the DMP that results in the complete inability of End Users to perform essential functions of the program, such as patient dose calculation or prescription entry.
- High Availability: The ability of the DMP to remain operational and accessible with minimal interruption.
- Incident: Any event that causes or may cause disruption or degradation of DMP services.
- Maintenance Window: Scheduled periods for planned system updates, upgrades, and maintenance. During these windows, the DMP may be temporarily unavailable.
- Severity Levels: A classification system for Incidents based on their impact on DMP functionality and End User access.
- Uptime: The percentage of time the DMP is available and operational during a given measurement period.
- User: An authorized individual who accesses and uses the DMP.
Frequently Asked Questions
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