Strategic technology consulting to optimize healthcare operations, streamline workflows, and integrate cutting-edge medical information systems.
Scope, project management & OEM documentation
Biomedical & IT teams deployed nationwide
Dedicated service desk for Nigerian facilities
Medical IT Consultation Service is the specialized technical support, maintenance, and strategic management of your hospital's interconnected medical and information technology systems. You need this service if you are a hospital operations director, CIO, or biomedical lead struggling with equipment downtime, poor integration between your EMR and diagnostic machines, cybersecurity threats, or compliance reporting for regulators and donors. The service directly solves the pain points of unreliable technology, which leads to cancelled patient appointments, frustrated clinicians, and revenue loss. We typically serve tertiary teaching hospitals, private multi-specialist hospitals, large diagnostic imaging centres, and NGO-supported health programmes across Nigeria that rely on complex, networked equipment like PACS/RIS systems, digital X-ray machines, patient monitoring networks, and laboratory information systems (LIS).
Ad-hoc, on-demand services cost between NGN 80,000 - NGN 250,000 per visit for a single system issue, excluding travel and parts. Bundled Preventive Maintenance (PM) contracts typically range from NGN 500,000 to NGN 5,000,000 annually per facility, depending on the number and type of assets covered. Turnkey project consultation for new setups or major upgrades is usually priced as a percentage of the total project cost, often between 5-15%. The primary cost drivers are the complexity of your equipment mix (e.g., supporting a standalone server is cheaper than a fully integrated PACS with multiple modalities like a GE Healthcare Optima CT680 and a Siemens Artis Q ceiling system), the geographical location of your facility which impacts travel logistics, the level of documentation required for donor reporting, and the urgency defined in your Service Level Agreement (SLA).
Contact Franance for a detailed quote based on a free assessment of your facility's specific needs.
The cheapest service is a pay-as-you-go, ad-hoc visit, which can cost as low as NGN 50,000 - NGN 100,000 for a basic software or network troubleshooting issue in a major city like Lagos or Abuja. This price typically excludes the cost of travel, replacement parts, detailed service reports, and any follow-up support. The significant risk with such low-cost options is that they often come from unverified, freelance technicians who may lack OEM certification for your specific equipment, potentially voiding your warranty. Hidden costs emerge from slow response times causing extended downtime, incorrect diagnoses leading to repeat visits, and the absence of proper documentation which becomes a problem during audits or when applying for accreditation.
For reliable service that prevents future problems, consider a value-optimized bundle instead of a one-off fix.
An affordable service is a value-optimized annual bundle, typically costing between NGN 600,000 and NGN 2,500,000 per year for a small to mid-sized facility. This approach provides predictable costs and prioritizes uptime over reactive repairs. The bundle achieves affordability by combining scheduled preventive maintenance visits for multiple facilities in a region to reduce travel costs, incorporating remote triage to solve issues without a site visit, and providing data reporting that helps you make smarter long-term decisions about equipment upgrades or user training. This proactive model is far more cost-effective than enduring expensive downtime from unexpected failures.
Franance offers flexible, bundled service plans that deliver maximum value and system reliability.
An Annual Maintenance Contract (AMC), which covers only labour for preventive and corrective maintenance, typically costs 5-10% of the equipment's capital cost per year. A Comprehensive Maintenance Contract (CMC), which covers both labour and all spare parts, is more expensive, ranging from 10-18% of the equipment's value annually. For example, for a NGN 50 million PACS server setup, an AMC might be NGN 2.5m - NGN 5m, while a CMC could be NGN 5m - NGN 9m. The AMC offers lower upfront cost but exposes you to unpredictable and potentially high costs for spare parts. The CMC provides complete cost predictability and peace of mind, making it easier to budget and guaranteeing uptime, as the provider is fully incentivized to keep the machine running to avoid expensive part replacements.
| Feature | Annual Maintenance Contract (AMC) | Comprehensive Maintenance Contract (CMC) |
|---|---|---|
| Scope | Labour, travel, preventive checks | Labour, travel, preventive checks, all spare parts |
| Cost | 5-10% of equipment cost | 10-18% of equipment cost |
| Cash Flow | Predictable for labour, unpredictable for parts | Fully predictable annual cost |
| Uptime Incentive | Provider incentivized to respond | Provider highly incentivized to prevent failure |
| Best For | Facilities with strong in-house teams and budgets for parts | Critical equipment where downtime is unacceptable |
A CMC from a reliable provider like Franance is the best option for critical systems like your core HIS/EMR servers or high-revenue imaging modalities.
Request a no-obligation quote from Franance today to get a clear, detailed cost breakdown for your facility's specific needs.
You can find providers primarily based in major commercial hubs like Lagos, Abuja, and Port Harcourt, with some presence in Kano. The selection process should involve identifying companies with proven experience in healthcare IT, not just general IT support. Start by asking for referrals from other hospitals or searching online for companies that explicitly mention medical equipment integration (e.g., PACS, LIS, RIS) and compliance with healthcare standards. Your due diligence must include verifying their Corporate Affairs Commission (CAC) registration, demanding proof of OEM accreditation or certified training for your specific equipment brands (e.g., Philips, GE, Siemens), and confirming they have adequate liability insurance. Franance simplifies this by providing a pre-vetted network of OEM-certified engineers, ensuring every technician dispatched to your site is qualified and their work is guaranteed.
Choosing a provider without this basic documentation exposes your facility to significant operational and financial risk.
Franance is a verified provider delivering a complete service stack with nationwide coverage from our hubs in Lagos, Abuja, Port Harcourt, and Kano. We combine OEM-certified engineering talent with robust processes to manage the entire lifecycle of your medical IT assets. Our service is built on a foundation of documented Statements of Work (SOW), transparent Service Level Agreements (SLAs) tracked via a client dashboard, and flexible financing options to make critical support accessible. We handle everything from initial power audits and system commissioning to ongoing preventive maintenance, emergency repairs, and regulatory compliance documentation.
The best providers are those with a documented portfolio of successfully managing complex, multi-vendor environments similar to yours. Look for a company that can demonstrate experience not just with servers and networks, but specifically with medical protocols and systems like DICOM, HL7, PACS/RIS, and EMR integration. Key evaluation criteria include their engineer-to-client ratio, the quality and type of their diagnostic instrumentation, and the clarity of their reporting. The best providers, like Franance, invest in their engineers with continuous OEM training and provide you with a digital dashboard to track performance against agreed-upon KPIs in real-time.
A standard Scope of Work (SOW) includes the assessment, execution, testing, and documentation of all tasks required to install, maintain, or repair your medical IT systems. A typical project timeline involves an initial 1-2 day site assessment, followed by the execution phase which can range from a few hours for a simple repair to several weeks for a new system installation. The SOW is broken down into clear phases: Assessment & Planning, System Installation/Repair, Network Integration & Configuration, Performance Verification & Calibration, User & Technical Training, and Documentation & Handover. A properly documented SOW from a provider like Franance protects your facility by clearly defining deliverables, timelines, and responsibilities, leaving no room for ambiguity.
The service works through a structured, multi-step process that begins with logging a service request and ends with a documented resolution and follow-up. Our methodology is rooted in international standards like ISO 9001 for quality management and IEC 62353 for electrical safety testing of medical equipment. For a typical fault, the process is: 1) Triage the issue remotely to gather data. 2) Dispatch a certified engineer with the right tools (e.g., network analyser, electrical safety tester) and potential spare parts. 3) Perform diagnostics on-site to identify the root cause. 4) Execute the repair or configuration change. 5) Conduct performance verification tests to confirm the issue is resolved and the system meets OEM specifications. 6) Document all actions in a detailed service report, which is uploaded to your client portal.
Service Level Agreement (SLA) tiers are defined by response times, with critical issues requiring a 2-4 hour response in Lagos/Abuja, urgent issues a 6-12 hour response, and routine issues a 24-48 hour response. For facilities in more remote locations, these times are adjusted realistically, for example, a 24-hour response for an urgent issue. A strong SLA includes not just response time (when the engineer arrives) but also a resolution target (when the system is back online). It should feature remote triage as the first step to enable faster fixes and include penalty clauses, such as service credits for failing to meet agreed-upon uptime targets (e.g., a 99% uptime guarantee for a critical PACS server).
Franance provides a transparent, customizable SLA with real-time performance tracking available 24/7 through your dedicated client dashboard.
You receive a comprehensive set of documents after each service intervention, including a detailed service report, performance verification certificates, and where applicable, calibration certificates. The service report outlines the issue reported, the diagnostic steps taken, the resolution, and any parts used. For new installations or major services, you will also receive an updated asset register and a recommended preventive maintenance schedule. This documentation is critical for internal quality control, regulatory audits by bodies like the Medical and Dental Council of Nigeria (MDCN) or HEFAMAA in Lagos, and for providing evidence of proper maintenance to donor agencies.
The service ensures your facility meets the required compliance steps mandated by Nigerian regulators. This includes ensuring all new equipment has the necessary Standards Organisation of Nigeria (SON) SONCAP certification upon importation. For any radiation-emitting equipment like CT scanners or X-ray machines, we manage the documentation and performance testing required for licensing and registration with the Nigerian Nuclear Regulatory Authority (NNRA). We also ensure that all patient-care equipment passes electrical safety testing according to IEC 60601 standards, and our processes are aligned with ISO 9001 quality management principles, providing a robust framework for your facility's accreditation.
A preventive maintenance (PM) schedule involves quarterly or bi-annual visits where engineers perform a series of checks, updates, and cleaning tasks to prevent failures. A typical PM visit for a hospital's server room, for instance, takes 4-6 hours. The process involves scheduling the visit during off-peak hours, having the right engineer and tools on-site, and using a digital checklist to ensure every task is completed and logged. Tasks include checking server logs for errors, applying critical software patches and security updates, testing UPS and backup power systems, cleaning air filters, and verifying data backup and recovery procedures.
The emergency repair process begins with an immediate call to our 24/7 support line, with a target remote response within 15-30 minutes. The first step is remote triage, where our support desk connects to your system (if access is granted) or guides your on-site staff through initial diagnostic steps to identify the fault. This often resolves 30-40% of issues without a dispatch. If an on-site visit is needed, an engineer is dispatched with pre-diagnosed information and likely spare parts, aiming for a first-visit fix. The escalation path is clearly defined: if the field engineer cannot resolve the issue within a set time, it is automatically escalated to a senior specialist and the OEM support team if necessary.
Genuine OEM spare parts are available, but lead times and costs are significant factors. Common parts like power supplies or hard drives may be stocked locally in Lagos or Abuja, with a 24-48 hour delivery time. However, major proprietary components like a detector for a DR X-ray system or a motherboard for a Philips IntelliVue monitor often need to be imported, with lead times of 2-4 weeks due to international shipping and Nigerian customs clearance. A good service provider will have established supply chains and customs agents to expedite this process. We always quote and supply authentic, warrantied parts to ensure system integrity and performance, protecting you from the risks of using grey-market or refurbished components.
Training scope is tailored to the audience and typically lasts from a half-day session for basic users to a 2-3 day intensive workshop for your biomedical and IT staff. The training covers the system's day-to-day operation, first-level troubleshooting, preventive maintenance routines, and data management protocols. For example, after a PACS installation, we train radiologists on using the viewing software, radiographers on sending images from modalities, and your IT team on server administration and backup procedures. A proper handover includes providing all system documentation, admin passwords, and a formal sign-off document confirming that your team is competent and confident in operating the system.
A Computerized Maintenance Management System (CMMS) provides a centralized digital platform to track all your medical IT assets, their maintenance history, and performance KPIs. As part of our service, we conduct a full asset inventory, tagging each piece of equipment with a unique ID. This data is then populated into a CMMS, which you can access via a web portal. The system tracks key metrics like Mean Time Between Failures (MTBF) and Mean Time To Repair (MTTR), allowing you to identify unreliable equipment, manage maintenance schedules, and make data-driven decisions about asset replacement.
A power audit is a 1-2 day on-site process to assess the quality and stability of the electrical supply to your critical medical IT equipment. It includes using power quality analysers to measure voltage fluctuations, frequency variations, and harmonic distortion. The outcome is a detailed report that identifies power-related risks and provides specific recommendations for mitigation, such as the correct kVA rating and type (e.g., online double-conversion) of Uninterruptible Power Supply (UPS) and voltage stabilizers required to protect sensitive equipment like a CT scanner's gantry control system or a data centre's servers from Nigeria's unstable power grid.
The relocation process for a major IT system like a PACS server or a network of patient monitors is a multi-stage project that typically takes 3-7 days. The cost is project-based and depends on the complexity of the equipment and the distance of the move. The process involves: 1) A full system backup and controlled shutdown. 2) Professional dismantling and labelling of all components and cables. 3) Secure packaging and transportation using experienced movers. 4) Re-installation at the new site, including network and power connections. 5) Full system commissioning and performance verification to ensure it operates to the same standard as before the move.
The deinstallation process is a planned procedure to safely remove and dispose of end-of-life medical IT equipment in compliance with environmental and data security regulations. The cost varies depending on the equipment's size and type. The process includes powering down and disconnecting the system, followed by physical removal from your facility. Critically, it involves data sanitisation, where all storage media (hard drives, tapes) are wiped according to international standards (e.g., DoD 5220.22-M) to permanently destroy all patient data. We provide a chain-of-custody document and a certificate of data destruction for your audit trail.
Quality control (QC) is a scheduled process, often performed quarterly or bi-annually, to verify that your medical IT systems are operating at the manufacturer's specified performance levels. This goes beyond simple "is it working?" checks. For a teleradiology link, for example, we would verify network bandwidth, latency, and packet loss to ensure diagnostic images are transmitted quickly and without corruption. For a PACS workstation, we verify monitor calibration using a photometer. We analyse performance trends over time, allowing us to proactively address degrading components before they fail.
Electrical safety testing is a mandatory annual process to ensure your medical equipment is safe for both patients and staff. Using a calibrated medical electrical safety analyser, we test each device according to the IEC 62353 standard. The tests measure key parameters like earth bond continuity, insulation resistance, and patient leakage currents. Each tested device receives a pass/fail sticker with the test date and next due date. You receive a comprehensive report and certificate for your records, which is essential for facility accreditation and demonstrating due diligence.
The key metrics we track are system uptime percentage, Mean Time To Repair (MTTR), Mean Time Between Failures (MTBF), and first-visit fix rate. This data is captured in our service management system and delivered to you via a monthly or quarterly performance report and a 24/7 online dashboard. The dashboard provides a clear, at-a-glance view of your medical IT health, the status of open tickets, and our performance against the agreed-upon SLA. This transparent reporting allows you to hold your service provider accountable and make informed, data-driven management decisions.
Payment options are flexible, with standard terms for annual contracts being quarterly or bi-annual payments in advance. For large-scale installation or consultation projects, we use milestone-based billing (e.g., 40% advance, 40% on equipment delivery, 20% on project completion and sign-off). For government and large corporate clients, we can accommodate requirements for performance bonds. Franance also offers innovative financing and leasing options that allow you to spread the cost of critical service contracts or new equipment over time, converting a large capital expenditure (CapEx) into a manageable operating expense (OpEx).
Service is available nationwide, with primary support hubs and engineers located in Lagos, Abuja, Port Harcourt, and Kano. This hub-and-spoke model ensures we can provide rapid on-site support to major cities and their surrounding areas. For facilities in more remote locations, Franance utilizes a combination of scheduled service routes to reduce travel costs and advanced remote support tools to resolve many issues without needing a physical visit. Our centralized remote support desk acts as the first point of contact, providing immediate assistance regardless of your location in Nigeria.
Share your requirements for rollout, training and SLAs. Our service desk will prepare budgets, documentation and timelines aligned to your facility.
30+ Years
Experience delivering healthcare projects in Nigeria
OEM Certified
Biomedical & IT teams for installation, calibration & support
Nationwide
Coverage across Lagos, Abuja, Port Harcourt, Kano & beyond
Honest answers about scope, pricing, delivery and support so you can plan with confidence.
Costs range from ₦25,000-₦50,000 per hour for ad-hoc support to comprehensive contracts costing 8-12% of the equipment's value annually. A basic Annual Maintenance Contract (AMC) for a Philips IntelliVue MP70 monitor might be ₦150,000, while a Comprehensive Maintenance Contract (CMC) for a GE Optima CT680 covering all parts could exceed ₦15 million. Choose a plan based on the criticality of the asset and your budget.
An AMC covers only labour for preventive and corrective maintenance, while a CMC covers both labour and all spare parts. For a Siemens Somatom CT scanner, an AMC ensures regular servicing, but you pay for a new X-ray tube. A CMC includes the tube replacement, offering predictable budgeting but at a higher premium. CMCs are better for high-failure-rate components.
Yes, bundled packages offer cost savings of 10-15% compared to individual contracts. A typical bundle for a new clinic in Abuja might cover a GE Logiq P9 ultrasound, a digital X-ray, and ten Philips Efficia patient monitors under one agreement. This simplifies vendor management and standardizes response times across critical departments, from radiology to the ICU.
Standard payment terms are annual or semi-annual payments in advance for AMCs and CMCs. For large, multi-year contracts on equipment like a Siemens Artis Q cath lab, quarterly payments may be negotiated. Ad-hoc, break-fix services are typically billed upon completion with a 30-day payment window. Always clarify terms for parts and labour before signing.
This model, often called a Managed Equipment Service (MES), bundles the equipment, maintenance, and consumables into a fixed quarterly or monthly fee. Instead of buying a GE Optima CT680 for ₦250 million, you pay a predictable fee over 5-7 years. Franance solutions facilitate this, converting a large capital expense into a manageable operational expense, including all service and parts.
For critical equipment like a ventilator or anaesthesia machine in Lagos, a standard Service Level Agreement (SLA) guarantees a 2-4 hour remote response and a 4-6 hour onsite engineer arrival time. For a non-critical system like a backup ultrasound, the SLA might extend to 24 hours. Ensure your contract clearly defines "critical" to avoid disputes during an outage.
Remote support uses secure, encrypted software to access your medical system's console directly. For a PACS server issue, our engineer in Lagos can diagnose software faults, check logs, and often resolve the problem on your GE Centricity workstation in Kano within 30 minutes. This avoids travel time and provides immediate first-line troubleshooting before dispatching a field engineer.
You log a request via a dedicated hotline, email, or a client portal, which generates a unique ticket number. For a down Philips IntelliVue MP90 monitor, you would receive an immediate automated confirmation. The portal then provides real-time updates: ticket assigned, engineer dispatched, and resolution notes. This ensures full transparency from the initial call to job completion.
Service for remote locations is managed through a hub-and-spoke model with strategically placed field engineers and a robust parts network. While a 4-hour response is not feasible in Yola for an issue with a GE Optima CT, we commit to a 24-48 hour onsite response. This is achieved by pre-positioning common spare parts and utilizing regional engineers to minimize travel time.
Request OEM certification for the specific equipment you own, like a Siemens Healthineers certification for an Artis Zee system. Ask for at least three recent references from hospitals of a similar size, preferably in your region. Verify their registration with the Corporate Affairs Commission (CAC) and check for engineers registered with the Council for the Regulation of Engineering in Nigeria (COREN).
Ask references about the provider's first-time fix rate, adherence to SLA times, and the quality of their communication during downtime. Specifically, ask a reference hospital how the provider handled a major failure, like an X-ray tube replacement on their Siemens Multix Fusion. A strong history shows consistent performance, not just a good sales pitch.
Not necessarily; it depends on your location and needs. A nationwide provider offers a wider network, which is crucial if you have clinics in multiple states. However, a strong regional provider in the South-West might offer a faster, more personalized response for your Lagos facility's Philips Ingenia MRI than a national firm with a thinly spread team. Evaluate their engineer density in your specific area.
You can use a financing solution that spreads the cost of a Comprehensive Maintenance Contract (CMC) over 12 months. Instead of a single ₦20 million upfront payment for your Siemens Somatom CT scanner's CMC, a service like Franance allows you to pay in manageable monthly instalments. This converts a large capital outlay into a predictable operational expense, preserving your cash flow for other needs.
The SOW must specify the number of preventive maintenance (PM) visits per year, guaranteed uptime (e.g., 98%), and a full list of included parts, explicitly stating if the X-ray tube is covered. For a GE Optima CT680, it should also detail the PM checklist, including gantry lubrication, detector calibration, and radiation output tests, ensuring compliance with NNRA standards.
A Philips IntelliVue MP70 requires annual calibration and safety checks as part of its preventive maintenance schedule. This includes verifying the accuracy of NIBP, SpO2, and ECG parameters against a calibrated simulator. Failure to perform this annual check can lead to inaccurate patient readings and compromises patient safety. This service is a standard inclusion in any reputable AMC.
You should receive a detailed field service report for each asset. For a GE Logiq E9 ultrasound, this report must include the engineer’s findings, a checklist of all performed tasks (e.g., probe tests, filter cleaning), parts replaced, and the final calibration results. This documentation is critical for your hospital's internal quality assurance and for regulatory audits.
A robust PACS requires a dedicated 1 Gbps LAN for seamless image transfer between modalities like a Siemens Magnetom MRI and radiologist workstations. You'll need a central server with sufficient RAID storage (minimum 10TB to start) and a reliable backup solution. The network must be configured with specific ports open for DICOM traffic and secured to protect patient data.
An in-house team is cost-effective for first-line support and routine PM on general equipment. However, for specialized high-tech systems like a Varian TrueBeam linear accelerator, outsourcing is better. The cost of OEM training, specialized tools, and spare parts for one in-house engineer often exceeds the cost of a comprehensive service contract with a provider who has multiple trained experts.
The OEM (Siemens) guarantees access to proprietary software updates and all original parts, but at a premium price. A reputable third-party provider can offer a 20-30% cost saving and more flexible contract terms. The risk is potential delays in sourcing certain proprietary parts. For a critical system like a cath lab, a hybrid approach—OEM for software, third-party for hardware—can work.
A CMC offers predictable annual costs and guaranteed uptime, making it ideal for critical, high-cost equipment like an MRI. The pay-per-incident or break-fix model has no upfront cost but can be financially devastating if a major component, like a ₦30 million MRI magnet coldhead, fails. The break-fix model is only suitable for non-critical, low-cost devices.
Compliance is ensured through scheduled quality assurance (QA) tests and radiation safety surveys as mandated by the Nigerian Nuclear Regulatory Authority (NNRA). This includes annual dose output measurements, phantom image quality tests, and safety checks of all interlocks and warning lights. The service provider must supply detailed reports of these tests, which are required for your facility's NNRA license renewal.
The Standards Organisation of Nigeria (SON) requires that refurbished equipment, such as a Philips Allura Xper FD20 cath lab, be certified to meet original manufacturer specifications. The installation service must include a full performance qualification (PQ) test on-site, with documented proof that all safety and imaging parameters are within OEM limits. This documentation is mandatory for SONCAP certification.
We use end-to-end encrypted connections and require explicit, time-limited consent from your facility's IT manager before initiating a remote session on a PACS or EMR server. All actions are logged, and our access does not involve downloading or storing Patient-Identifiable Information (PII), adhering to the principles of the Nigeria Data Protection Regulation (NDPR). A Business Associate Agreement (BAA) can be signed to formalize these protections.
A critical failure, like a ventilator in the ICU, triggers a 24/7 protocol. You call a dedicated emergency number, which immediately alerts the on-call engineer and the service manager. The engineer must respond via phone within 15 minutes for initial troubleshooting. If unresolved, an engineer is dispatched for onsite arrival within the SLA time, typically 4-6 hours in major cities, regardless of the time of day.
For an MRI emergency like a magnet quench in Kano, the target is to have a senior, certified engineer onsite within 24 hours. This is because MRI specialists are few and often based in Lagos or Abuja. The initial response is immediate remote support to guide local staff on safety procedures. The priority is patient and staff safety, followed by system assessment.
Our logistics plan involves two tiers. Common parts for a GE Logiq E9, like power supplies or probes, are stocked locally in Lagos for next-day delivery. For rare or high-cost parts like the main system board, we use an international express shipping account with DHL or FedEx. This ensures the part arrives in Nigeria within 3-5 business days, minimizing your equipment's downtime.
A GE Optima CT540 requires two comprehensive PM visits annually. The schedule includes cleaning and inspection of all gantry, table, and console components; lubrication of all moving parts; full system diagnostics and error log review; and calibration of the detector and X-ray beam. This proactive service prevents over 70% of common failures and ensures optimal image quality.
We first ask you to send sample images and perform specific quality control (QC) tests, like a flat-field calibration. For a Siemens Ysio Max DR system, artifacts are often caused by detector calibration drift or software glitches. By remotely accessing the service console, we can analyze error logs and often recalibrate the detector or reset software parameters, resolving the issue in under an hour without an onsite visit.
The process takes 4-6 months and follows five key steps. 1: Needs assessment and workflow analysis (2-4 weeks). 2: System customization and configuration (4-6 weeks). 3: Data migration from old records (4-8 weeks). 4: On-site staff training and user acceptance testing (3-4 weeks). 5: Go-live, followed by 4 weeks of intensive on-site support to ensure a smooth transition.
A standard PACS deployment for a mid-sized hospital in Nigeria takes 6-8 weeks. Week 1-2 involves server installation and network configuration. Week 3-4 is for connecting and testing DICOM communication with each modality, such as your GE Optima CT and Philips DigitalDiagnost C90 X-ray. Week 5-6 is for radiologist and technician training. Week 7-8 provides go-live support and workflow optimization.